Erik Carlson
Chief Executive Officer at DISH Network
Thank you, Tim, and welcome, everyone. And thank you for being here today. I'm going to begin with a few brief comments before opening it up to your questions. As most of you are aware, it's been a busy few months some planned and some not. On our last earnings call, we announced we had experienced a network outage that affected our incident response and business continuity plans. Once we determine the outage was due to the cyber security incident we promptly notify the appropriate law enforcement authorities. On February 28th, we further disclosed that certain data had been extracted from our IT systems as part of the incident.
Our investigation, to the extent that the incident is now substantially complete, and we have determined that our customer databases, we're not accessed in this incident. However, what we have confirmed that certain employee-related records and a limited number of other records containing personal information we're among the data extracted. We've taken steps to protect the affected records and personal information and we have received confirmation that the extracted data has been deleted, while we have no evidence this data has been misused, we have started the process of notifying individuals whose data was extracted. We restored the systems affected by the cyber security incident, our websites, customer care functions, self-service applications and payment systems are operational and have been since March. Our customer care operations are up and running and service times have normalized.
Our DISH TV, Sling TV, Boost Mobile and wireless services, all remained up and running throughout the duration of the incident. We sincerely regret the inconvenience to our customers and team members, and certainly appreciate their patience while we work to restore systems and return our customer care operations to normal.
Data security is extremely important to us. Our team, including third-party cyber security experts have been working to enhance our cyber defenses and overall security posture. We've upgraded our endpoint detection and response system and we've taken other measures to fairly further secure our data and systems. We've also refined and will continuously improve our business continuity and system restoration processes. Now with respect to the financial impact of the incident, we disclosed in our 10-Q today that we incurred about $30 million of expenses, mainly related related to remediation, additional customer support and consulting an IT costs. This amount is included in cost-of-sales in our financial statements.
We also disclosed that the outages related to the incident negatively impacted our disconnects and churn for DISH TV. The outages did not materially affect our Boost Mobile or Sling TV subscribers. During the incident, we undertook extensive efforts to support and protect our customers and employees, and to further enhance our cyber security practices. Due the commendable efforts by our team at DISH, we do not expect any additional material future costs or further impacts to our subscriber base from the incident. Look, I want to thank our customers, employees, partners, suppliers and vendors for their support, patients and understanding.
And with that, I'm going to hand it back to the operator to start taking questions from the analyst community. Operator, please open the phone lines.