Vroom, Inc., operating under the ticker NASDAQ:VRMMQ, is a United States–based e-commerce platform specializing in the buying and selling of pre-owned vehicles. The company leverages a vertically integrated model encompassing vehicle sourcing, reconditioning, financing and delivery, enabling consumers to complete the entire car-buying process online. By offering upfront pricing and a seven-day return policy, Vroom seeks to provide a transparent alternative to traditional dealership experiences.
Vroom’s core services include the direct acquisition of used vehicles from individuals and auctions, rigorous inspection and reconditioning through a network of owned and partner facilities, and last-mile logistics for home delivery. In addition to retail sales, the company offers financing and extended service plans, along with a trade-in program designed to simplify the surrender of an existing vehicle. Digital tools on Vroom’s website and mobile app allow customers to explore inventory, customize payment options and schedule deliveries without visiting a physical lot.
Founded in 2013 by Marshall Chesrown and Kevin Westfall, Vroom pursued rapid growth through a combination of strategic acquisitions and technology investments, culminating in a public listing in 2020 via a merger with a special purpose acquisition company (SPAC). Over time, the company has expanded its footprint to serve markets in all 50 U.S. states, with a focus on building regional reconditioning centers to accelerate turnaround times and maintain rigorous quality standards.
Headquartered in New York City, Vroom is led by an executive team headed by Chief Executive Officer Paul Hennessy. Under this leadership, the company continues to prioritize technology-driven efficiencies, data analytics and customer service enhancements to drive scalability and profitability. Vroom’s digital-first model positions it at the forefront of an evolving automotive retail landscape.
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