Air India faces disruptions as crash prompts deeper checks and flight delays

Key Points

• After the June 12 crash that killed at least 270 people, India’s aviation regulator ordered deeper safety checks on all Air India Boeing 787s, triggering widespread flight delays and cancellations.
• Air India has now cancelled 83 wide-body flights, including 66 Dreamliners; of 33 aircraft, 24 have completed inspections with no major safety concerns found so far.
• The regulator flagged maintenance-related issues and advised Air India to strictly adhere to regulations, improve coordination across engineering, operations and ground handling, and ensure spare part availability.
• Despite these disruptions, experts and executives insist the accident won’t derail the airline’s ambitious growth plans as Tata-owned Air India continues its large aircraft orders and transformation efforts.

NEW DELHI (AP) — Air India is facing disruptions following last week’s fatal crash as additional safety inspections on its Dreamliner fleet have led to flight delays, cancellations and growing passenger anxiety.

India’s aviation safety regulator ordered deeper checks on Boeing 787 aircrafts operated by the airline soon after its London-bound flight crashed during take-off in Ahmedabad city June 12, killing at least 270 people, including 241 passengers and crew.

The precautionary inspections, as well as the closure of airspace in some Middle Eastern countries, have strained Air India operations across domestic and international routes.

Since the crash, Air India has cancelled operations for 83 wide-body flights, including 66 Dreamliners, according to data shared by the Directorate General of Civil Aviation, India’s aviation safety regulator.

In a statement late Wednesday, Air India said wide-body aircraft service would remain curtailed by 15% until mid-July. The airline said it would inform affected passengers and try to accommodate them with alternate flights. The “curtailments are a painful measure to take, but are necessary,” the airline said.

The airline is performing an even greater number of checks than required, which has had a cascading impact on operations, a company executive familiar with the matter said on condition of anonymity as he wasn’t authorized to speak to the media.

The company on Tuesday announced the cancellation of multiple flights, including one from Ahmedabad to London Gatwick. Another from Delhi to Paris was cancelled when a mandatory pre-flight check raised an issue, the airline said in a statement. The issue was not identified.

In a statement Tuesday, the aviation directorate said surveillance conducted on Air India’s Dreamliner fleet so far has found no “major safety concerns.”

The aircrafts and their associated maintenance systems were found to be compliant with existing safety standards, the directorate said, adding that of the 33 planes, 24 have completed the inspections, while four were undergoing long-term maintenance. The rest were expected to finish the safety checks soon.

The regulator advised the airline to “strictly adhere to regulations," and asked it to strengthen internal coordination across engineering, operations and ground handling units and ensure adequate availability of spares to mitigate flight delays.

Experts from India’s Aircraft Accident Investigation Bureau are probing the crash with assistance from the U.K., the U.S. and officials from Boeing.

Some aviation experts see the crash as a temporary setback for Air India as it transforms from a financially troubled state-owned carrier to a privately owned company with ambitions for broad expansion.

“If you ask me whether the accident will derail the ambitious growth plans, no way. There can be no looking back,” said Jitender Bhargava, a former Air India executive director.

The company already has placed huge orders for new aircrafts. Its present challenge is to boost the morale of employees and passengers through confidence building measures, Bhargava said.

“The faster you make people forget this one-off accident, the better it is,” Bhargava said.

Indian conglomerate Tata Sons took over Air India in 2022, returning the debt-saddled national carrier to private ownership after decades of government control. The $2.4 billion deal was seen as the government’s effort to sell off a loss-making, state-run businesses. It also was in some ways a homecoming for Air India, which was launched by the Tata family in 1932.

Since the takeover, Air India has ordered hundreds of new planes worth over $70 billion, redesigned its branding and livery and absorbed smaller airlines Tata held stakes in. The company additionally has committed millions of dollars to digital overhauls of aircrafts and refurbishing interiors of more than five dozen legacy planes.

Air India has ordered nearly three dozen trainer aircrafts and set up one of South Asia’s largest training academy for professionals.