Jamf Q4 2023 Earnings Call Transcript

Quartr
Provided by Quartr
February 27, 2024

There are 13 speakers on the call.

Operator

Thank you for standing by, and welcome to the JMP's 4th Quarter 2023 Earnings Conference Call. At this time, all participants are in listen only mode. After the speakers' presentation, there will be a question and answer As a reminder, today's program is being recorded. And now I'd like to introduce your host for today's program, Jennifer Guaman, Vice President, Investor Relations. Please go ahead.

Speaker 1

Good afternoon, and thank you for joining us on today's conference call to discuss Jant's Q4 and full year 2023 financial results. With me on today's call are John Strohpel, Chief Executive Officer and Ian Goodkind, Chief Financial Officer. Before we begin, I'd like to remind you that shortly after the market closed today, we issued a press release announcing our Q4 full year 2023 financial results. We also published a Q4 earnings presentation, investor presentation and Excel file containing quarterly financial statements to assist with modeling. You may access this information on the Investor Relations section of jamf.com.

Speaker 1

Today's discussion may include forward looking statements. Please refer to our most recent SEC reports, including our most recent Annual Report on Form 10 ks, where you will see a discussion of factors that could cause actual results to differ materially from these statements. I would also like to remind you that during the call, we will discuss some non GAAP measures related to JAMF's performance. You can find a reconciliation of those measures to the nearest comparable GAAP measures in our earnings release. Additionally, to ensure we can address as many analyst questions as possible during the call, we ask that you please limit your questions to one initial question and one follow-up.

Speaker 1

Now, I'd like to turn the call over to John.

Speaker 2

Thanks, Jen. CHAMP achieved strong results in Q4 to round out the year exceeding expectations for the 15th consecutive quarter. Q4 year over year revenue growth was 16%, representing the 1st quarter of revenue growth acceleration since Q2 of 2021. This strong revenue growth led to our highest non GAAP operating income quarter ever at $21,100,000 with a non GAAP operating income margin of 14%. This represents a 700 basis points improvement from Q4 of 2022.

Speaker 2

Full year revenue growth was 17% and ARR grew 15% year over year in 2023 to $588,600,000 Full year non GAAP operating income was $45,400,000 a 75% increase over 2022. This resulted in a full year non GAAP operating income margin of 8%, a 300 basis points improvement over 2022. We're especially proud of these strong results as the past 6 quarters have seen muted growth in the education and tech industries overall, along with slow PC growth. Q4 PC shipments declined nearly 3% with Mac shipments seeing a decline of 18%. We remain optimistic regarding the potential for a 20 24 PC refresh cycle as predicted by IDC.

Speaker 2

However, our expectations for 2024 are not reliant on a significant uplift in device expansion. Longer term, we're still confident in our prediction that Apple technology will become the number one ecosystem in the enterprise due to continued user preference for Mac at work. We ended 2023 with 75,300 customers and 32,300,000 devices on our platform. Of these customers, 41% run both Jamf Management and a security product. This represents a significant increase due to the transition of our Jamf Now customers to Jamf Fundamentals.

Speaker 2

Jamf Fundamentals provides the most complete yet simple IT solution for small to medium sized businesses to manage and protect their Apple ecosystem. Other highlights include continued demand for Jamf's Apple First Security platform with 33% year over year growth in security ARR to $134,000,000 or 23 percent of Jamf's total ARR. Our strongest quarter ever for ARR added for Jamf Business Plan, many of our largest sales had an upsell component, proving the value of our land and expand strategy. We continue to see positive trends across professional services, financial services and retail, which are 3 of the top 5 industries we serve and we also saw a strong quarter in healthcare. Our results were driven by strong performance across our strategic focus areas of Mac Leadership, Management and Security and MAC and mobile.

Speaker 2

In MAC leadership, we're seeing continued MAC growth in our customer base with customers like a leading fully integrated biopharmaceutical solutions organization. The company has been a JAMP customer for 9 years and after finding that their Mac platform required fewer support tickets and a lower total cost of ownership decided to take the next step and scale out their Mac Choice program with Jamf. The company expects to use over 5,000 Macs in the near future as a result of their upcoming refresh cycle. Moving to security. Last week, we released our Security 360 report that looks at real world customer data, cutting edge threat research and noteworthy industry events to provide an overview of the evolving threat landscape.

Speaker 2

Among many striking data points, I wanted to highlight we are now tracking 300 malware families on the Mac operating system, 21 of those families being found in 2023. It is true that Apple builds 1 of the most secure out of the box platforms on the market, but hackers are agnostic as to the platforms they target. Jamf is the only platform that delivers an Apple first integrated management and security solution that meets the needs of the modern enterprise. Jamf enhances Apple's built in security features by increasing visibility, prevention, controls and remediation capabilities. We anticipate security to continue to become a larger part of our total ARR over time.

Speaker 2

Much of our success in security has been predicated on our ability to deliver both management and security on one platform. The success of Jamf's bundled solution is a testament to this with ARR growth of bundled solutions outpacing most of Jamf's individual products. In Q4, over 44% of new customer pipeline generated was for security. Security products are also helping us to increase our win rates. When customers come to JAMP with security in mind, we win almost twice as often as we do when customers are looking at management alone.

Speaker 2

This was true in both Q3 and Q4 and we expect this trend to continue. We also see long term management customers expanding with Jamf with security. In Q4, a European payments company added Jamf Protect to its 5,000 MAX as part of a 3 year agreement. Given the company's exposure to PII and payment information, it has strict security and regulatory requirements. Our team was able to demonstrate how data flows through the product in order to meet their complex needs and deliver the powerful insights and analytics of Jail Protect.

Speaker 2

In addition to demand for complete management and security platforms, customers are also reorganizing their InfoSec and IT department so they can manage and secure devices by technology ecosystem. This also allows end users to get the most from all of their devices, while organizations can trust solutions built for the unique technology of their environment. Industry analysts like Omdia are recognizing Jamf for its mobile first management and security saying Omnia has seen Jamf become the primary UEM solution adopted by businesses that are well invested in the Apple ecosystem. Jamf was also early to market with capabilities to securely manage shared iOS devices. Jamf's management capabilities for iOS and iPad iOS extend well beyond basic device management, including the ability to provision connectivity through eSIM and physical access tokens through key cards stored in digital wallets.

Speaker 2

This makes Jamf a strong choice for businesses looking to effectively manage and secure their Apple devices. A great example of Jamf's leadership in securely managing iOS devices is a Q4 win Learning Care Group. Learning Care Group is the 2nd largest for profit childcare provider in North America and a leader in early education. It operates over 1,000 schools across 38 states. Learning Care Group will be migrating their 20,000 iOS devices across its locations to Jamf.

Speaker 2

With Jamf, the company is easily able to manage its entire fleet as well as keep all of the native apps that teachers and children use at school up to date. We continue to see many industries, especially non traditional tech industries reach for Apple Technology then to Jamf to make that tech work for their organization. As I stated earlier, we're seeing strong momentum in professional services, financial services, retail and healthcare. One example is Sharp Healthcare. Sharp Healthcare is the leading health provider in San Diego and a trailblazer in healthcare innovation.

Speaker 2

Their mission is to be the best place to work, the best place to practice medicine and the best place to receive care. One recent innovation is the deployment of more than 1500 iPads to patient bedsides, providing access to their medical records, patient education and entertainment. These iPads are powered by JAM's healthcare listener patented technology, which receives patient admit discharge and transfer messages from the Epic Electronic Healthcare System. The technology can automatically trigger management tasks such as remote wipe and full device reset between patients to automatically personalize the experience for each patient while ensuring personal identifiable information and protected health information are secure. Another example of a company reaching for Jamf to power its unique industry specific workflows is the longest running airline in India.

Speaker 2

This customer chose Jamf Pro over their existing management solution and 2 competitive solutions to manage 5,000 Ipads with future plans to implement additional products to achieve trusted access. Jamf continues to lead the way with continued innovation across our business. One recent Apple innovation that we are particularly excited about is Vision Pro and its potential for the enterprise. Recently, Apple highlighted a number of enterprises that are deploying Vision Pro. This month, we announced we are the 1st to market with support for Apple Vision Pro, adding this powerful new endpoint to our Apple's first security and access products, Jamf Protect and Jamf Connect.

Speaker 2

This means Jamf customers can now confidently explore new ways of working while maintaining security, performance and privacy. Additionally, with the introduction of MDM support for VisionOS 1.1 Beta announced earlier this month by Apple, VisionPro will soon include the key foundations for deploying and leveraging an enterprise grade device at scale. Jamf will be working alongside Apple to support MDM and VisionPRO and we are excited to continue to fill the gap between Apple's powerful technology and the security, identity and management needs of the enterprise. As we look ahead to 2024, we will continue to execute our strategy. We are committed to simplifying work by helping organizations succeed with Apple and by doing so at the pace of Apple.

Speaker 2

To do that, we need to ensure we have a healthy company in service to our stakeholders over the long term. Our business has evolved both because of continued innovation in the space and because of the changing needs of our customers. Over the last few years, Jamf has been on a dedicated journey to align our workforce to meet the evolving needs of today's IT and security teams, while remaining sustainable and profitable business. Over the last year, we've seen reduced customer budgets and muted hiring and layoffs in the technology space, which in turn has elongated sales cycles and decreased customer purchases of new devices. This has put pressure on our land and expand strategy.

Speaker 2

And in education, K-twelve remains in a COVID overhang. These challenges in tech and K-twelve will likely remain throughout 2024. On the flip side, we are seeing expansion in industries outside of these 2, as I mentioned earlier. We are controlling what we can by transforming and adjusting our investments in resources consistent with our current growth rate. This involves a more rigorous approach than we've taken in the past.

Speaker 2

We will continue to invest in areas that further solidify JAMF's position as the leading platform for managing and securing Apple at Work. We remain committed to innovating at the pace of Apple and enhancing our platform to deliver the best solution for our customers today and in the future. We're prioritizing investments in areas where we're seeing tremendous growth and opportunity like security and AI, while reducing spend in areas not providing as fast or as high returns. We've also embarked on a number of scalability and efficiency efforts, including realigning our organizational structure to match our investment areas, which resulted in a reduction in force we announced in January. These efforts span every area of our business and were subject to a rigorous process that involved each member of my management team.

Speaker 2

Ian will provide more detail on these scalability and efficiency efforts in a bit. As a result, we are anticipating achieving nearly 700 basis points of non GAAP operating income margin expansion in 2024 when compared to 2023. We believe this is the right course of action to align JAMF's current revenue growth profile and establish a foundation for success in the future. With that, I'll now turn it over to Ian to review our results and give more color around our 2024 outlook.

Speaker 3

Thanks, John. We ended Q4 with year over year revenue growth of 16%, exceeding the high end of our revenue outlook by $1,600,000 This resulted in fiscal year over year revenue growth of 17%. Total ARR reached $588,600,000 representing year over year growth of 15% exceeding expectations. For the first time since Q3 2022, we saw year over year new bookings growth with Q4 representing one of our strongest quarters for commercial new bookings. This helped drive Q4 net new ARR of $22,000,000 resulting in JAMF's commercial ARR increasing to 74% of JAMF's total ARR and security ARR increasing to 23% of the total.

Speaker 3

These results benefited from the conversion of Jamf Now customers to Jamf Fundamental. We continue to believe that Jamf's commercial business and specifically security will be a key growth driver. Similar to Q2 and Q3, the strategic core of JAMF's business, SaaS recurring revenue remained strong in Q4. Less strategic revenue sources like license, services and on premise revenues continue to experience year over year declines. Additionally, softness in JAMF's 2 largest industries, Tech and K-twelve Education remained, while JAMF's next 3 largest industries, professional services, financial services and wholesale and retail saw continued momentum.

Speaker 3

And in addition, healthcare saw momentum too. Our net retention rate remained flat at 108% in Q4 when compared to Q3. The remainder of my remarks on margins, expense items and profitability will be on a non GAAP basis. Our GAAP financial results along with a reconciliation between GAAP and non GAAP are found in our earnings release. Q4 non GAAP gross profit margin was 82% and within our expectations.

Speaker 3

We continue to anticipate gross margins in the low 80% range and expect slight fluctuations each quarter. Non GAAP operating income exceeded the high end of our Q4 outlook at $21,100,000 or 14% margin due to increased revenues representing a 700 basis point improvement over Q4 2022. For full year, non GAAP operating margin was 8%, a 300 basis point increase over fiscal 2022 due to revenue outperformance and cost containment measures. Our trailing 12 months unlevered free cash flow margin was 10% compared to 18% in the prior year. It's important to note that year over year decrease in unlevered free cash flow is not indicative of lost customers nor that customers are committing to shorter and lower dollar contracts with us.

Speaker 3

In fact, customers are growing with JAMF, just not paying their full contract value upfront. Additionally, the trailing 12 months unlevered free cash flow margin of 10% was slightly lower than expected, primarily related to a shift in customer payments during year end. Our effective tax rate for Q4 was negative 7%, resulting in a full year effective tax rate of negative 2.1% with both rates consistent with our expectation. As a reminder, for non GAAP metrics, we use our domestic statutory rate for calculating tax impacts, which is currently 24%. Please note that we pay a negligible amount of cash taxes on a U.

Speaker 3

S. Federal basis and pay an immaterial amount of cash taxes outside the U. S. Now turning to our outlook for 2024. As John discussed, we are aligning investments and resources to match JAMF's current revenue growth profile with a focus on key investment areas and scalability and efficiency initiatives.

Speaker 3

Now is the right time to take these measures to set Jamf up for a profitable growth in the future and return Jamf to the rule of 40. Some of the scalability and efficiency initiatives include adjusting the sales organization for current and expected growth levels, enhancing the customer journey to make it easier to do business with us, enhancing channel relationships through stronger programs and automation, reducing reliance on field sales investing in process improvement and automation in sales and marketing and general and administrative, leveraging leadership talent and create more efficient organizational structures and optimizing our global footprint aligning to where our customers need us most. Most of these initiatives are in process with some seeing benefits in 2024 and others with benefits expected throughout the next few years. With respect to revenue growth, given the subscription nature of our business, softness in device upsell in 2023 will impact our 2024 revenue growth rate. We expect continued pressure on device upsell through 2024.

Speaker 3

Based on these factors, for the Q1 of 2024, we expect total revenue of $148,000,000 to $150,000,000 representing year over year growth of 12% to 13%. Non GAAP operating income of $19,000,000 to $20,000,000 representing a non GAAP operating income margin of 13% at the midpoint. For the full year 2024, total revenue of $614,500,000 to $619,500,000 representing year over year growth of 10% at the midpoint. Non GAAP operating income of $89,000,000 to $93,000,000 representing a non GAAP operating income margin of 15% at the midpoint and a nearly 700 basis point improvement over fiscal year 2023. While we don't provide an outlook for ARR, we would expect to end fiscal year 2024 with ARR growth similar to full year revenue growth.

Speaker 3

With respect to unlevered free cash flows for full year 2024, we expect unlevered free cash flow margin to be similar to non GAAP operating income margin. We also provide estimates for amortization, stock based compensation and related payroll taxes and other metrics to assist with modeling in the earnings presentation as part of the webcast and also posted on our Investor Relations website. As we look beyond 2024, we remain committed to JAMF achieving the rule of 40. Using our historical calculation method of revenue growth and unlevered free cash flow margin, we anticipate approaching the rule of 40 by the end of 2025. We plan to exceed the rule of 40 in 2026.

Speaker 3

We look forward to sharing more regarding our plans through 2026 as part of our Investor Day on March 13, 2024 at NASDAQ in New York. If you would like to attend in person or virtually and have yet to register, please reach out to investoreventschamps.com. And now, John and I will take your questions. Operator?

Operator

Certainly. And our first question comes from the line of Joshua Reilly from Needham and Company. Your question please.

Speaker 4

All right. Thanks for taking my questions. Starting off on the macro here, tech obviously remains a headwind. Maybe some color, were the Q4 renewals consistent with your expectations entering the quarter? And then overall, was tech incrementally weaker than what you expected entering the quarter as well?

Speaker 2

Hey, Josh. Yes, this is John. For the Q4 renewals, no, that was in line with what we had expected, hadn't anticipated, and we're pretty happy with the Q4 performance, especially as it ended the year. And as far as the tech weakness, we just haven't seen the hiring resume in tech yet. We anticipate that's going to Got it.

Speaker 2

That's helpful. And then just one follow-up. If you look at the guidance for

Speaker 4

Got it. That's helpful. And then just one follow-up. If you look at the guidance for 2024, can you just help us understand, are you also assuming more conservative assumptions around new customer activity as well? And are you planning for more contract renewals with device down sell in these assumptions?

Speaker 4

Thank

Speaker 3

you. Yes. Thanks, Josh. We build our guidance using that bottoms up approach. And in 2024, we're factoring in the same muted economics that we saw in 2023.

Speaker 3

Also impacting our revenue growth rates in 2024 is the reduced upsell in 2023 because we are a high recurring revenue business. And as we just talked about or you alluded to, 46% of our ARR does come from information communication, I. E. Tech, which has the customer reduced customer hiring practices and EDU still has the COVID overhang. On the new logo specifically, we are factoring in assumptions similar to 2023.

Speaker 3

In addition, on the less strategic choppy revenue sources, we have those factored in a slightly lower level than what we saw in 2023. But we are focused on those things we can control. We're focused on the cross sell opportunities. We're focused on security and selling into mobile. And the things we haven't factored in is if the upsell returns that would be something that would drive that number higher, in the form of customers hiring more employees.

Speaker 3

It would come back in the form of more refresh programs within 2024 and Choice programs with that in the commercial side and on the education side and then the replacement market being even stronger than we've anticipated.

Speaker 4

Got it. Very helpful. Thank you, guys.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Rob Owens from Piper. Your question please.

Speaker 5

Great. Thanks for taking my question. And I guess just around some of those dynamics, you stated net retention rate of 108%, which I believe was flat quarter over quarter. First part, can you just remind us of the calculation of that if that's point in time versus trailing 12 months? And second, as we contemplate 2024, what are expectations there given some of the turnover issues I think we're seeing in high-tech and not seeing the upsell that you were likely in the last couple of years?

Speaker 5

Thanks.

Speaker 3

Hey, Rob. I'll jump in on that question. So you're correct that our net retention rate didn't change from Q3 to Q4, remained at 108%. And as a reminder to your question, it is based on a trailing 12 month measure. What we are looking forward to based on the guidance that we just provided is that the net retention rate will trickle down throughout the year by about 100 basis points per quarter.

Speaker 3

But we do believe that actually bottoms out at the end of the year and stabilizes from our cross sell efforts. And as the macro turns and as we get better and better, which we already have gotten really good at selling security, those will go well and we'll accelerate that number upward. Thank you much.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Gregg Moskowitz from Mizuho. Your question please.

Speaker 6

Hey, thank you for taking the questions. Good afternoon guys. I guess first question, can you expand on your latest thoughts on PC and Mac refresh activity in 2024? I think we all have seen what IDC is saying. I'm wondering if you have any additional perspective from your conversations with customers.

Speaker 6

And then also, what sort of assumptions around refresh are baked into this revenue guide for the full year?

Speaker 2

Hey, Greg. I'll take the first part of that question and then Ian can expand on expectations. With respect to the PC refresh, and speaking with our customers, they're just being prudent in their expense management as well. And they're just looking out into the out years, looking at what their hiring practices are. And they're just they're not we're not seeing a great anticipation of higher kicking in at least in the 1st part of 2020.

Speaker 2

That's going to happen about a year or so. But again, we're seeing budget management, we're seeing platform consolidation and that's kind of how we set our guidance accordingly in 2024. I don't know, Ian, you've got some more?

Speaker 3

Yes. What I'll add on that refresh program within 2024, we are factoring the same economics we saw in 2023. So we saw that lack of upseller device expansion in 2023. So we're factoring in that same muted upsell at renewal. And but if that comes back, we see that as a good an opportunity that we've heard is an opportunity next year for refresh cycle.

Speaker 3

So that is something we think could be a tailwind for us next year.

Speaker 6

Okay. Thank you. And then just as a perfect. Thanks again. Just as a follow-up, you mentioned, John, that you saw a benefit from Jamf Now conversion to Jamf Fundamentals.

Speaker 6

Are you able to put a finer point perhaps on how this is impacting the business today as well as how it may help in 2024 and beyond? Thank you.

Speaker 2

Yes, I can certainly speak to what the customer is seeing from the benefit and then Ian can follow-up with some numbers if needed. Really, we've seen a tremendous value. Our customers have seen a tremendous value with the security and the management being part of the same product. In fact, when we go to market with security and management, we went almost twice as many times as we just are talking about security on its own. And we also have a greater stickiness when those customers are using both our management and security products together.

Speaker 2

And so this was really something our customers asked for with respect to the security side. And so we wanted to make sure that we had that bundled solution for those customers. And there's been a great benefit. We've done that a few months ago and we haven't really seen any negative pushback or attrition from that as a result. So we're getting good feedback from our customers.

Speaker 3

Yes. I would just add some number points that out of the net new AR of $22,000,000 the impact was about $6,000,000 We haven't seen any material changes in churn there. So customers are loving it and accepting it. And we are seeing success in our other bundles and just to quote 2 other stats there. 1, we see 79% growth year over year when combining both our business plan and enterprise plan.

Speaker 3

And in the Q4 alone, JAMF Business Plan had its most successful quarter in the form of net new ARR. Okay. Very helpful. Thank you, guys.

Operator

Thank you. One moment for our next question. And our next question comes from the line of D. J. Hynes from Canaccord Genuity.

Operator

Your question please.

Speaker 7

Hey guys, this is Ryan on for D. J. So I just wanted to double click on some of the go to market motions you're building out, I guess particularly the self directed and the partner led motions we've spoken about before. Can you just elaborate on any traction you're seeing there? And I guess like when we start to see any of that progress reflected in S and M as we progress through 2024?

Speaker 2

Okay, Ryan. This is John here. So I've got 2 parts of that question. One is how the go to market has been optimized through self directed and the others through our partner. Both we would classify that as our 3rd party channel as well as our strategic partnerships.

Speaker 2

And with respect to the first one, the self directed, that's really what the investment opportunity or investments that we have done in our systems to gain some efficiencies there that we'll see primarily toward the back half of the year. And those are things like the partner portal when partners can come in and actually put data directly into the portal and make their own quotes. It's also buying product from within the product, whether that's additional seats on our renewal or additional products from within our product. And those are all things that we're putting into place from a technological investment. With respect to our 3rd party channel, we've actually increased the amount of business going through that 3rd party channel on a global basis.

Speaker 2

We've always run primarily channel led in outside the U. S. And in the U. S. That's becoming even more so, in fact, increasing in its percentage there.

Speaker 2

And we're going to continue to do that. Some of the optimizations that we've done in our go to market teams, just early even this year are really focused on that leveraging more in the channel, which we've talked about for some time. That's actually coming to fruition, and we're seeing that in the percentage of our business going through our channel partners.

Speaker 7

Okay. Awesome. Great to hear. And then I guess just a quick follow-up. I know you have your Investor Day coming up in a couple of weeks.

Speaker 7

But when you talk about meeting rule of 40 by the end of 2025 and exceeding it in 2026, Can you help me think about like what are your expectations there between the balance of growth and profitability?

Speaker 3

Yes, I can talk to that, Zvi. And so we would expect our revenue to be a higher growth rate in 202520 6 than what we see in 2024 for all the reasons of the tailwinds that we mentioned that we haven't factored into 2024. With 2025 and 2026 profitability, we would expect that to expand as well. As we talked about, we have certain initiatives to make the customer journey easier. We have certain back office automation and both of those will provide benefits in 20 20 5 and 20 26.

Speaker 3

And as last reminder I make here is you'll hear more specifics on that at our Investor Day on March 13 at NASDAQ in New York.

Speaker 7

Okay, awesome. Thanks guys. Appreciate the time.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Jake Roberge from William Blair. Your question please.

Speaker 8

Hey, thanks for taking the questions. I know it's hard to predict when hiring really starts to ramp more meaningfully. But as you look into 2024, should we expect the headwinds in tech and education to trough this year? Or is that a dynamic that we'll still have to kind of deal with and work through in 2025 as you work through some of the longer renewal cycles from potentially larger tech customers and education customers. Just curious, how those renewal cycles are shaping up heading into next year?

Speaker 2

Yes, Jake, this is John. We along with a lot of the market had anticipated the tech hiring to resume in 2023 or the back half of twenty twenty three, but we didn't see that. And so really taking that into consideration, we wanted to have a balanced approach going into our 2024 guidance, which is what we see here. So we're going to continue to run a balanced growth profile with investing in growth as well while maintaining profitability in the meantime.

Speaker 3

One thing I'd add, as we look at our, let's say, top 5 industries, so we talked about tech and education. We are seeing actually continued strength in the next three pieces or industries. So professional services, financial services, retail and wholesale. And those have provided a really good strength and growth rate for us. And we're really excited about depthless use of our products and that has been a success story for us as well.

Speaker 8

Okay, very helpful. And then really nice growth in the security suite this quarter. Now that you're hitting a more meaningful scale there, how should we think about a durable growth rate in that segment? Do you and then just kind of on the other side of that coin, do you expect to see similar headwinds in the security business in 2024 as you see on the device management side? Or could that actually be more insulated heading into next year?

Speaker 3

Yes. On the security side, look, we have a business that grew 33% year over year and now represents 23% of our total ARR. We continue to think that's a really strong focus point for us that we've allocated resources that way and we think that can continue to be a very strong rate growth rate in the future. I would say that we are going to provide more details around that at our Investor Day, but what we are seeing and it goes back to our bundles discussion before, when we are combining management and security, it has been a very successful win rate. And we actually are seeing customers stay a little bit more sticky and are happier when we combine those products together.

Speaker 2

And Jake, I'll just add to that as well. I mean, speaking to our customers, they're certainly not investing less in security. And as our customers will come back to us and talk about Apple specific functionality that we have, and that's really been a benefit. And when you combine that with the management piece, not only can you identify the threat, but you can also do something about it and actually deploy that. That's really what we've seen.

Speaker 2

So we're continuing to be optimistic about the management and security piece together and how that resonates with our customer base.

Speaker 8

Sounds great. Thanks for taking the questions.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Matt Hedberg from RBC. Your question please.

Speaker 9

Great guys. Thanks for taking my questions. John, have you noticed anything competitively, maybe an increase pipeline or anything of that from VMware AirWatch, just kind of given the ongoing acquisition there by Broadcom and just sort of wanting competitively, is anything there maybe improving a bit?

Speaker 2

Yes. Thanks, Matt. It certainly has. We've been working on this for quite a while. And while we're really optimistic about that replacement opportunity, it's not going to happen all at once, just given those customers have multiyear contracts and we're real tied into that customer base.

Speaker 2

And so when those renewals come up, we're certainly showing the advantage of not only management and security together, but then an Apple led and Apple focused ecosystem support. And that again is resonating with our customer base. So we continue to remain optimistic about that. And now with the recent events that just transpired over the last few days, we were even just as if not even more optimistic about it.

Speaker 9

Got it. That's great. And then then there was a lot of good commentary on specifically what you guys are doing to maybe offset some of the tougher spending that you're seeing out there device adds, headcount growth, etcetera. But I still reflect on the opportunity, it still seems like such a greenfield opportunity just as it stands. Are there things from either strategic marketing or targeting greenfield accounts through like ROI based selling that can drive sort of above jamf growth above market trends, maybe from just trying to go after what feels like a really, really greenfield opportunity still?

Speaker 2

Yes. There's all of the above. I mean, we're certainly doing all the account base. We're doing all the analytics and making sure that we target the accounts that are available. And with just what we mentioned earlier, just with budgets being rather muted this year in anticipation of tech hiring and the refresh cycle in education.

Speaker 2

I mean, we're certainly poised for that. We've done a lot of the market research and we're just we've had some elongated sales cycles like many of us in the industry have. But again, the opportunity is there. We've got great win rates, especially when we put management and security together, which is going to keep doubling down on those things that have been successful and open up new areas where they become available. And the replacement market is just 1.

Speaker 2

Ian mentioned earlier about the deskless workflows and industry workflows that we're seeing with all the other additional devices that are coming out from Apple and the ones that are out now just being put into process in a lot of different functions and ways that we hadn't anticipated before. And that's also something that we're really focused on and working with our channel partners to really optimize and take advantage of that opportunity.

Speaker 9

Great. Thanks a lot, John.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Raimo Lenschow from Barclays. Your question please.

Speaker 10

Hey, this is Isaac on for Raimo. Thanks for taking the question. John, you've talked about enterprise being a bit more resilient than SMB over the last couple of quarters. And I was wondering if there was anything to call out here whether to the benefit of enterprise again or the weakness of SMB?

Speaker 2

Yes. Thanks, Isaac. We've seen when we talk about the volatility in the SMB, as the market is uncertain, do you have small businesses that can go out of business or get bought? Or there's a lot of reasons for them that volatility that have nothing to do with the products they're using necessarily. So we've seen some there, but I don't think any more than the industry on average.

Speaker 2

We have 2 thirds of our business is volume based, is small to medium size. We have a good chunk of that business in enterprise. And we've seen the scalability that we provide over doing this for over 20 years, alongside Apple that has really, really resonated with our customers. In fact, when we get into the enterprise, the higher we get up, generally the less competition we have, especially as it relates to the Apple, as it relates to the Apple ecosystem. So there are good benefits in the enterprise.

Speaker 2

We saw Q4 finished strong. We saw companies that had budget at the end of the quarter that went ahead and pulled the trigger on that. And we've seen some good progress earlier this year even with the enterprise groups.

Speaker 10

Great. That's really helpful. And then one for Ian. On cash flow, you talked again about the shift from upfront to annual billings. Was the level there similar to last quarter?

Speaker 10

Should we think about that being a bit more predominant now in the customer base? And then as we look into FY 2024, should we expect that shift to move back to upfront towards the end of the year?

Speaker 3

Yes. Just to clarify a couple of things there. So when comparing 2023 to 2022, the primary driver was that shift in multiyear being from that used to be paid upfront to annually paid. That was the primary driver. Within the quarter itself, we actually saw customers just defer payments to basically January of 'twenty four.

Speaker 3

So it was just a timing issue, not indicative of our business, neither of those are. As we roll forward, I would say operating income or margin is the bigger driver of our unlevered free cash flows as we move forward. And we just raised our operating income about 700 basis points. And we've said that unlevered free cash flow is going to be about consistent with that. And that has factored in all the changes in customer payment behaviors.

Speaker 6

All right, great. Thank you.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Chad Bennett from Craig Hallum. Your question please.

Speaker 11

Great. Thanks for taking my questions and fitting me in. So just Ian, maybe just in terms of how we should think about device growth and ARR per device relative to your revenue growth guidance. Is there any type of correlation there and how should we think about those 2 metrics?

Speaker 3

Yes. I would call your attention back to our growth algorithm. We have new logos. We have upsell, right, device expansion and we have cross sell. And we are going to continue to focus on those things that we can control, which is cross sell specifically.

Speaker 3

We are factoring in the same upsell, muted upsell at renewal, but we are definitely focused on the successes we've had and seeing customers see the value in both management and security. That is where we're going to drive and specifically in the bundles because we think that's what drives the most customer value.

Speaker 11

And then maybe one quick follow-up for John, just kind of follow-up on the competitive question, I guess, a couple of questions ago. Just specific to the endpoint security market and protect, and obviously, that product is still growing nicely. Just kind of is there any kind of new revelations there just competitively now that you're another quarter year into that product and into that endpoint security market that you'd like to share? Yes.

Speaker 2

I mean, you're right. Protect has done really well and we're very happy about it. In fact, in security in general, 44% of our pipeline was security. And so we're really seeing to get traction there. With Protect, we continue to add functionality to it.

Speaker 2

We're going to continue to add more pieces of security as our customers request that. And yes, I mean, that's pretty much all we have to do with Protect. It's done well. Our reps are becoming even more well versed in selling that, especially as it relates to in conjunction with security. And we're going to continue to double down on that.

Speaker 11

Got it. Thanks much.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Pat Walravens from Citi G. Your question please.

Speaker 6

Great. Thank you.

Speaker 4

I mean, John, usually

Speaker 11

companies guide revenue below where expectations are after they've had a disappointing bookings or renewal quarter. But in your case, it sounds like bookings and renewals in Q4 were actually pretty good. So when did you guys decide it was time to increase the profitability to align with the current growth profile as you worded in the press release?

Speaker 2

Thanks, Pat. Good question. We understand that. And what we're really trying to do is have a balanced approach to profitability and growth going into 2024. And as I mentioned earlier, we as the rest of the market expected that return to come in mid even to late 2025 or 2023 and that didn't happen.

Speaker 2

And so we're just trying to be judicious in our approach and our guidance in 2024. As Ian mentioned, there are things that could impact that in 2024, the tech hiring could resume. We expect that there's going to be an EDU refresh, but we haven't anticipated that in our guidance because the market hasn't behaved like we thought it was going to in 2023. And so we're just making sure that we're doing the right thing for the business and our customers long term. And that's making sure that we'll optimize for efficiency and scalability as we go into 2024.

Speaker 2

And but we are well poised to be able to scale up when those growth vectors continue or start to resume and we're watching that very, very closely. So we're on point.

Speaker 6

Okay, great. Thank you.

Operator

Thank you. One moment for our next question. And our next question comes from the line of Koji Ikeda from Bank of America Securities. Your question please.

Speaker 12

Yes. Hey guys, thanks for taking the questions. Just

Speaker 2

a couple from

Speaker 12

me here. First one, maybe a question for John or Ian. What do you view as the most attractive levers to drive upside to growth in 2024?

Speaker 2

I'll take that one, Koji. So our most attractive levers, we have many of them, we really do. I mean, that certainly the replacement market, absence of the tech hiring resuming and the EDU refresh and those things we've already talked about, but certainly the replacement market as it becomes more apparent. And again, the events of the last few days have continued our optimism in that as we really lean into those customers and show the value of management and security together, especially at scale and focused on Apple First and Apple Best. So those are the areas that we really see.

Speaker 2

International is a great opportunity for us. We saw some softness in international in the middle of the year in 2023. We saw that pick up toward the end of the year and we continue to see that at the beginning of this year. So as Apple mentioned on their earnings call that they've had some success internationally as well. We work very closely with Apple outside the U.

Speaker 2

S. And in the U. S, but certainly outside the U. S. And so we're continuing to leverage that as we expand internationally.

Speaker 2

But every device can have 5 or 6 or more security products on it. And IT and infosec teams generally do that. They want belt and suspenders on security. And then when we offer something that's Apple specific, along with the management piece, that gives us a good opportunity and really a lever to increase.

Speaker 12

Got it. That's super helpful. And maybe following up to Pat's question, just bookings sound good. So what sort of triggers are you looking for as maybe a signal that it's time to invest at a greater rate than what the plan is currently set for?

Speaker 2

We've seen close ratios, while sales cycles have been elongated, we've seen close ratios maintain pretty similar. We measure our go to market organization very with a very disciplined and rigorous approach. Our cadence is very, very tight on that. And so we can get those leading indicators and shift accordingly. So we know if that sales cycle is starting to drop, we know if that conversion rate is starting to go higher, we know ASPs of each one of those deals in the pipeline are starting to raise.

Speaker 2

So any one of those indicators are going to lead us to really lean in to that and to invest in that growth. And also geographically, to the extent that we've seen international continue to take the momentum up, to look at that and invest in that area as well.

Speaker 3

I would just add one thing on our operating income guidance there at a midpoint 15%. We are committed to John's point, we have optimized our organization and made it so we can commit continue to commit to that 15% margin.

Speaker 12

Thanks guys. Thanks for taking the questions.

Operator

Thank you. This does conclude the question and answer session of today's program. I'd like to hand the program back to Jennifer Gamond for any further remarks.

Speaker 1

Thanks, Jonathan. Thank you again for joining us today. We hope to see you at our Investor Day on March 13 in New York. If you'd like to attend in person, please reach out to investor events@jampp.com. Thank you.

Operator

Thank you, ladies and gentlemen, for your participation in today's conference. This does conclude the program. You may now disconnect. Good day.

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Earnings Conference Call
Jamf Q4 2023
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