Verint Systems Q4 2025 Earnings Call Transcript

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March 26, 2025
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Operator

Good day and thank you for standing by. Welcome to Verint Systems Inc. I'm sorry, Q4 twenty twenty five Earnings Conference Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there'll be a question and answer session.

Operator

To ask a question during the session, you'll need to press 11 on your telephone. You. Please be advised that today's conference is being recorded. I would now like to turn the conference over to your speaker for today, Matthew Frankel. Please go ahead.

Matthew Frankel
Matthew Frankel
Director of Investor Relations & Corporate Development at Verint Systems

Thank you, operator. Good afternoon and thank you for joining our conference call today. I'm here with Dan Bodner, Verint's CEO Grant Highlander, Verint's CFO and Alan Roden, Verint's Chief Corporate Development Officer. Before getting started, I'd like to mention that accompanying our call today is a slide presentation. If you'd like to view these slides in real time during the call, please visit the IR section of our website at verrant dot com, click on the Investor Relations tab, then click on the webcast link and select today's conference call.

Matthew Frankel
Matthew Frankel
Director of Investor Relations & Corporate Development at Verint Systems

I'd also like to draw your attention to the fact that certain matters discussed in this call may contain forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other provisions under the federal securities laws. These forward looking statements are based on management's current expectations and are not guarantees of future performance. Actual results could differ materially from those expressed in or implied by these forward looking statements. The forward looking statements are made as of the date of this call and is accepted as required by law. Verint assumes no obligation to update or revise them.

Matthew Frankel
Matthew Frankel
Director of Investor Relations & Corporate Development at Verint Systems

Investors are cautioned not to place undue reliance on these forward looking statements. For a more detailed discussion of how these and other risks and uncertainties could cause Verint's actual results to differ materially from those indicated in these forward looking statements, please see our Form 10 K for the fiscal year ended 01/31/2025, '1 filed and other filings we make with the SEC. The financial measures discussed today include non GAAP measures and certain operating metrics as we believe investors focus on those measures and comparing results between periods and among our PR companies. These include revenue and ARR growth, which are adjusted for the divestiture we effectuated on 01/31/2024. Please see today's slide presentation, our earnings release and the Investor Relations section of our website at verint.com for a reconciliation of non GAAP financial measures to GAAP measures as well as for more information about our key operating metrics.

Matthew Frankel
Matthew Frankel
Director of Investor Relations & Corporate Development at Verint Systems

Non GAAP financial information should not be considered in isolation from, as a substitute for or superior to GAAP financial information, but is included because management believes it provides meaningful supplemental information regarding our operating results when assessing our business and is useful to investors for informational and comparative purposes. The non GAAP financial measures the company uses have limitations and may differ from those used by other companies. Now, I'd like to turn the call over to Dan. Dan?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Thank you, Matt. Let me begin with ARR growth trends. In Q4, our strong AI momentum continued driving our ARR growth to 5% ahead of our guidance of 4%. I'm pleased to report that ARR growth accelerated every quarter last year as customers expanded their AI deployments. More and more customers are recognizing the strong AI business outcomes that Verint delivers and are progressing from initial AI experiments to AI adoption at scale.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We expect this AI momentum to continue in the current quarter and throughout the year and we forecast another year of ARR growth acceleration. For Q4 twenty twenty six, we are raising our ARR outlook from our prior guidance of $760,000,000 dollars to $768,000,000 reflecting 8% growth. Let's take a closer look at the key drivers behind our AI momentum. There are three key drivers behind our acceleration last year, which we believe will drive further acceleration in fiscal twenty twenty six. The first driver is Verint's ability to deliver strong and differentiated AI business outcomes.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Many of our customers started to deploy Verint Bots over the last several years and are now reporting strong AI business outcomes, which clearly differentiates Verint in the CX market. There are many CX vendors who talk about AI technology, but are unable to walk the talk and demonstrate tangible business outcomes like we do. The second driver is our ability to deliver AI business outcomes faster than any other CX vendor and without customer disruption. With Verint's differentiated hybrid cloud, customers are able to start their AI journey small, prove the desired outcomes in their own production environment and then quickly scale with various AI deployments in our cloud. And the third driver is our success in seeding many customers with initial bot deployments in prior years and we expect that this year these customers will continue to accelerate Verint AI consumption.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Let me elaborate on these three key growth drivers and give a few customer examples. Starting with the first growth driver, our strong and differentiated AI business outcomes. Here are two customer reported AI business outcomes. A healthcare insurer deployed a variant Copilot bot and reported around a thirty second reduction in average call time. With 30,000 agents, a thirty second handling time reduction is equivalent to $70,000,000 of agent capacity.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

The second example is a telecom company also with 30,000 agents. This customer deployed a Verint Copilot bot and achieved a 5% increase in agent productivity, which is equivalent to $45,000,000 of agent capacity. In this case, the Verint coaching bot not only increased the customer productivity, but in addition this customer reported increased revenue by improving the performance of their sales agents. Customers are reporting stronger AI business outcomes from Verint than from any other CX vendor. There is a lot of noise and hype in the markets as all CX vendors are today telling an AI technology story, but our competitors cannot report strong ROI case studies like we do.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Today Verint stands out in the CX market as a highly differentiated vendor because our customers are reporting very strong AI business outcomes and we are excited that many of them are willing to publicly share their success stories. These customer references are really helpful to Verint as they are building confidence with other customers because they can hear directly from their peers. Now let's discuss the second growth driver. In addition to delivering stronger AI business outcomes than other vendors, we're also delivering these strong outcomes faster than any other CX vendor and without disrupting the customer's operation or ecosystem. Verint's CX Automation Platform can be deployed in a hybrid cloud to deliver faster AI outcomes.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So why is hybrid cloud so important to our customers? Brands have many different CX workflows, which are mostly manual and require a large expensive human workforce to operate. Automating these CX workflows is an increasingly important priority for brands. However, we are looking to achieve this automation without embarking on big rip and replace infrastructure projects that can take years to deploy and which do not guarantee AI business outcomes at the end. The Verint Hybrid Cloud approach to automating CX workflows is what the market is looking for and is resonating well with customers.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

With Verint, they can quickly automate existing workflows without disruption. They are able to start their AI journey with a small initial deployment, prove the desired outcomes, and then quickly scale and benefit from a large ROI. Also, customers get peace of mind that they can keep their existing technology systems on premises or in the cloud and layer Verint's bots on top quickly. This means that customers can continue to work with their existing AI, CRM and communications vendors as they did before and add Verint's Hybrid Cloud on top to automate their CX workflows now. Let's look at Verint's Hybrid Cloud in action.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Throughout fiscal twenty twenty five, many brands deployed Verint Bots in hybrid cloud model, starting small and then growing usage as they improve the desired AI business outcomes. For example, a leading financial services company has expanded in the Verint platform with hybrid cloud in fiscal twenty twenty five. They added seven bots and increased their usage over time resulting in ARR more than doubling from 1,600,000 in Q4 twenty twenty four to 3,500,000 in Q4 twenty twenty five. Another example is a leading telecom company expanding their Verint platform with hybrid cloud. They added three co pilot bots to their existing Verint on premises solutions, resulting in ARR growing from $1,400,000 in Q4 twenty twenty four to $4,100,000 in Q4 twenty twenty five.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And the third example is a leading insurance company that expanded their usage of a Verint bot resulting in ARR growing from $2,300,000 in Q4 twenty twenty four to $4,300,000 in Q4 twenty twenty five. These are three examples for customers achieving fast AI outcomes with hybrid cloud without long and expensive rip and replace projects. These are also good examples of customers that we seeded with initial AI deployments last year and we expect these customers to increase their usage and expand with additional BaaS over time. The third key driver for ARR growth acceleration is the customer AI ceiling that we started in prior years. Let's look at a customer's journey over multiple years.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

This telecom customer started their AI journey with Verint in fiscal twenty twenty three and over a two year period added 10 BOTS, growing ARR for a few hundred thousand dollars in fiscal twenty twenty three to 2,100,000 in fiscal twenty twenty four and then accelerated to ARR of $8,500,000 in fiscal twenty twenty five. Customers are increasing consumption of our bots over time as the economics are very favorable with significant ROI. The CX market is in an early stage of AI adoption and we've been seeding our customer base with AI. We're pleased that today more than 90 of the Fortune 500 largest brands in the world are already using Verint AI powered bots to automate their CX workflows. These are leading brands and we expect them to scale and to serve as strong reference customers to influence adoption in the rest of the market.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Now let's take a look at Q4 bookings and key customer wins. In Q4, we delivered record SaaS ACV bookings for new deals with 30% growth year over year. Our record bookings and key wins were driven by customers reporting strong and fast AI outcomes and sharing their success stories with other customers. Here are examples of two large Q4 wins. A $27,000,000 TCV order from an insurance company for renewal and usage expansion of the Verint platform and a $10,000,000 TCV order from a telecom company to automate CX workflows and increase agent capacity.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

There are two main reasons behind these large competitive wins. First, more and more brands are fatigued by the AI noise and are looking for vendors that can deliver proven tangible and strong AI business outcomes now. And second, brands are looking for vendors with hybrid cloud that can deploy AI solutions with no disruption and with a show me first approach. In summary, we experienced strong AI momentum throughout last year. We finished fiscal twenty twenty five with record bookings and ARR growth acceleration and are raising the outlook for the current year to 8% ARR growth.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We deliver stronger and faster AI business outcomes better than any other vendor in the CX market and behind our growth outlook is the proven value that we create for our customers. We believe the customer AI seeding that we did in prior years will benefit us in fiscal twenty twenty six and beyond. Our proven differentiation makes us a CX Automation category leader and well positioned for double digit ARR growth longer term. And now, let me turn it over to Grant. Grant?

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Thanks, Dan. Good afternoon, everyone. Our discussion today will include non GAAP financial measures. A reconciliation between our GAAP and non GAAP financial measures is available, as Matt mentioned, in our earnings release and in the IR section of our website. Differences between our GAAP and non GAAP financial measures include adjustments related to acquisitions and divestitures, including fair value revenue adjustments, amortization of acquisition related intangibles, certain other acquisition and divestiture related expenses, stock based compensation expenses, accelerated lease costs, IT facilities and infrastructure realignment, as well as certain other items that can vary significantly in amount and frequency from period to period.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Let me start today with subscription ARR. As Dan mentioned earlier, Verint's CX Automation Platform delivers AI business outcomes faster and stronger than any other vendor in the market, and we are seeing growing adoption of our AI solutions from our base as well as from new customers. This growing AI adoption is translating into faster growth. I am pleased to report that our subscription ARR year over year growth rate accelerated every quarter last year and we finished the year strong. In Q4, ARR came in at $712,000,000 up 5% year over year ahead of our 4% guidance adjusted for the divestiture.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Looking forward, we expect our ARR growth to continue to accelerate. And for the year, we are raising our outlook to $768,000,000 of ARR, representing 8% growth. Behind our ARR growth is strong bookings. In Q4, SaaS ACV bookings from new deals increased 30% year over year to $32,000,000 I would like to highlight that $32,000,000 was a quarterly record and follows three quarters of strong year over year bookings growth from new deals with 34% growth in Q1, '20 '9 percent growth in Q2 and 37% growth in Q3. For the full year, SaaS ACV bookings from new deals increased 33%.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

As a reminder, customer conversions from on premise applications to the Verint cloud were minimal in fiscal twenty twenty five. We also expect minimal conversion bookings in fiscal twenty twenty six as customers continue to take advantage of our hybrid model to add AI without disruptive rip and replace programs. Looking ahead, we expect another year of strong new deal bookings growth, driven by customers adding new Verint AI bots and increased usage. As Dan mentioned earlier, in fiscal twenty twenty five, we seeded many customers with initial AI deployments, which we expect will increase usage in fiscal twenty twenty six. Turning to bundled SaaS revenue, we are pleased with our acceleration from 9% growth in Q1 to 23% growth in Q4, which was also ahead of our guidance.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

For the year, bundled SaaS revenue grew 17% year over year. Bundled SaaS ARR showed similar trends throughout the year, also with 17% growth at year end. As a reminder, Verint's AI solutions are only offered in the Verint Cloud and therefore bundled SaaS ARR is a good proxy for our AI growth. Dan shared earlier several examples of customers increasing AI consumption and growing ARR. We are pleased with this AI consumption growth trend, which represents more customers evolving from initial AI experiments to deploying AI at scale.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

At our Investor Day, we discussed our plan to begin reporting cash generation and cash contribution to help investors understand Verint's growth on a ratable basis. I'm pleased to report fiscal twenty twenty five cash generation came in $8,000,000 ahead of guidance, and our cash contribution came in $16,000,000 ahead of guidance. Cash contribution for fiscal twenty twenty five came in at $228,000,000 an increase of 2% year over year and drove a 4% increase in free cash flow year over year. To bridge from cash contribution to free cash flow, we subtract CapEx, cash taxes, interest expense, as well as adjust for the timing of collections and payables and other changes in working capital. Turning to revenue, as Dan discussed earlier, customers are embracing our hybrid cloud approach to adopt AI without disruption, which means they continue to purchase our software in both unbundled and bundled SaaS models.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

From a revenue perspective, revenue accounting for our bundled SaaS model is ratable and revenue accounting for our unbundled SaaS model is not ratable. Therefore, the timing and term length of unbundled deals can make year over year and sequential trends not meaningful and difficult to predict. In contrast to revenue, ARR presents a ratable view of both unbundled and bundled models, providing consistent and meaningful trends period over period. Looking back in fiscal twenty twenty five, ARR growth accelerated each quarter reflecting the true growth and trajectory of the business, while revenue trends fluctuated due to timing of unbundled SaaS revenue. In Q4, revenue came in at $254,000,000 versus our guidance of $277,000,000 All revenue streams came in as expected, except for unbundled SaaS.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

As you know, our unbundled SaaS stream includes revenue from both renewals of multi year contracts and bookings of new deals. Looking back on Q4, revenue from unbundled SaaS renewals came in as expected. The entire revenue shortfall was due to bookings of a few new deals in the unbundled SaaS model that did not materialize in the quarter. These deals were from existing customers, not competitive, and we expect these customers to continue to expand over time. Even with a few unbundled deals not materializing within the quarter, Q4 was still a record bookings quarter.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Even with a record quarter though, our bookings mix drove unbundled SaaS revenue below our expectations. As a reminder, the mix of unbundled and bundled SaaS bookings does not change the ARR view, which is ratable for all deals. In fiscal twenty twenty six, the unbundled booking mix will also be difficult to predict and we will therefore take a different approach to revenue guidance this year guiding with a wider range. Also similar to fiscal twenty twenty five, we do not expect quarterly revenue trends to be meaningful due to the timing of unbundled SaaS revenue. Now turning to guidance, we are providing guidance in two ways.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

First, guidance for a ratable view of the business is measured by subscription ARR, cash generation and cash contribution. Our ratable guidance will be provided with a narrow range of plus or minus 1%. Second, we will continue to provide guidance for revenue and non GAAP diluted EPS as we always have, but revenue will be provided with a wider range of plus or minus 3%. For our ratable metrics, our guidance is as follows. We are increasing our outlook for ARR in Q4 twenty twenty six from $760,000,000 to $768,000,000 plus or minus 1%, reflecting approximately 8% growth year over year.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

And we are targeting $960,000,000 for cash generation with a range of plus or minus 1%. At the midpoint of our cash generation guidance, we expect around $245,000,000 of cash contribution. For revenue and non GAAP diluted EPS, our guidance is as follows. We are targeting $960,000,000 of revenue with a range of plus or minus 3%, driving non GAAP diluted EPS of $2.93 at the midpoint. Also at the midpoint of our revenue guidance, we expect gross margin of around 73% with another year of operating margin expansion.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Regarding below the line assumptions, for the full year, we expect interest and other expense net of approximately $7,000,000 net income from non controlling interest of around $1,000,000 a cash tax rate of around 11% and approximately $72,200,000 fully diluted shares reflecting our buybacks to date. Now let me give you a bit more color on our outlook for Q1 of fiscal twenty twenty six. For modeling purposes, for ARR, year over year growth will accelerate to 6% in Q1. For the sequential trend, keep in mind that seasonality typically drives higher usage of our software in Q4 compared to Q1. For revenue, we expect a range of between $190,000,000 to $200,000,000 Our range reflects another quarter of strong year over year bundled SaaS revenue growth of more than 17% and lower unbundled SaaS revenue year over year.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

As we have discussed in the past, unbundled SaaS multi year renewals vary by quarter and we expect unbundled SaaS revenue in Q1 to be lower compared to Q1 last year. At the midpoint of our revenue range, we expect driving non GAAP diluted EPS to $0.13 in Q1. Turning to our balance sheet, we continue to be in a very good financial position. Our net debt remains well under one times last twelve month EBITDA and is further supported by our strong cash flow. With regard to capital allocation, we expect the largest use of our free cash flow to be buybacks.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

As a reminder, we started a new $200,000,000 stock buyback program in September. I would also like to mention that we recently increased the size of our revolver to $500,000,000 and extended the term to $2,030 This new revolver can be used to pay down our existing convertible notes upon maturity as we are not currently planning to issue a new convertible. We can also use the revolver for other purposes, including to potentially accelerate our stock buyback program. In summary, we are pleased with our strong AI momentum. Throughout fiscal twenty twenty five, ARR growth accelerated and we overachieved our Q4 ARR guidance.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

We expect this momentum to continue and we are raising our ARR outlook for the current year. In fiscal twenty twenty six, to help investors better understand the trends of our business, in addition to providing guidance for revenue and non GAAP diluted EPS with a wide range, we will provide guidance on a ratable basis for ARR, cash generation and cash contribution with the narrow range. We believe a ratable view is a better way to understand the underlying growth trends in our business. With that operator, please open the line for questions.

Operator

Thank you. And our first question will be coming from the line of Joshua Riley of Needham and Company. Your line is open.

Joshua Reilly
Senior Analyst at Needham & Company

All right. Well, thanks for taking my questions here. So if we look at the macro, I guess one of the items we were hoping to dissipate was the AI paralysis impacting contact center spending and it seems giving the bundled momentum that you have here that's playing out. Can you just speak to the customer confidence in buying solutions now and whether they really are taking this land small approach or some customers also going for larger deals in the current environment?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Yes. Thank you. Yes, we do have now a very strong quarter in bundled such revenue growing 23%. But this has been improving all throughout the year. And I believe Verint is very helpful to customers to stop the paralysis with the stronger and faster AI business outcomes.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And we do see customers are evolving from just doing AI experiments, which is small scale to actually AI deployments at scale. So let me give you an example. Fiserv, it's a leading fintech company and they reported that Verint QualityBot is doing the work of 1,200 supervisors. So this is Verint, a Genesys AI that is automating CX workflows. And in FireServe's case, this is automating a financial compliance work.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So the Verint Agentic AI is automating a micro workflow within the compliance workflow and increasing the capacity of the compliance team. So but increasing it by a very significant matter. So this kind of examples and companies who are willing to share the success stories publicly is very helpful. And then obviously there's the economics. So, from a point of view of the brand, on average to replace a seat with AI, the brand will need to invest $2,000 in AI software, but they save $40,000 on labor.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

This is the 20X ROI. And once customers see that kind of strong outcome, obviously, they move away from the paralysis. At the same time for variance this $2,000 revenue from selling the automation software is much better than the loss of the software revenue from the reduced seat which is only $200 So, we threw up a $200 license for a $2,000 AI license and of course that benefits varying from a 9x increase in revenue. So this is a win win and we're helping customers to actually see the benefits and it's no brainer to invest. I would say that the big AI bottlenecks that we saw last year and are dissipating, one was the customer had that perception that in order to get AI outcomes they need to change the infrastructure.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And of course with the hybrid cloud as we educated the market that that's not necessary because you can layer the AI bots from Verint on top of your existing infrastructure. So that was a big objection that now customers see that it's not a real objection. And the other objection was mostly from IT where they were skeptical about AI and they wanted to do AI experiments before they allow AI in the enterprise. And now, of course, the strong, AI outcomes reported by their peers, they started to say, well, it's real. And of course, with hybrid cloud, they can start small.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

They can actually start small in their own production environment. It's not a lab environment. And when they see the results in their own production environments, there is no objection and they would like to scale quickly. So and we saw many examples before of customers that more than doubled, their ARR. And basically they kept their, non bundled SaaS.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

ARR was stable, sometimes growing, sometimes declining a little bit, but a lot of the growth that I discussed before was actually adding AII and layering that AI on top of their existing solutions from Verint and from other vendors.

Joshua Reilly
Senior Analyst at Needham & Company

Got it. Thanks. And then if you look at the FY 2026 guidance, are you assuming that any of the $20,000,000 and kind of pushed unbundled revenue that didn't come in, in the fourth quarter closes? Or have you kind of taken that assumption on the $20,000,000 there out of the full year guidance, including the plus or minus 3% assumption there?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Yes. Now we are talking about a couple of deals that are from existing customers that have ongoing rollouts of Verint software into larger operations. In one case, it's a deal that the customer was in the middle of a rollout to more business units and we expect them to continue the rollout. The timeline the customers have changes obviously. We see customers actually prefer to invest their budget dollars in AI rather than rolling out infrastructure changes across their operation.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

But we believe that we have a very large range of outcomes when it comes to unbundled SaaS, right? And that's why we're guiding revenue with plusminus 3%. But from an ARR perspective, everything is runable and unbundled or bundled booking basically are not making any impact on ARR. So when we guide to the 8% growth in fiscal twenty twenty six, it's really disregarding the impact of any booking mix. And when you look at Q4, which we just finished and our booking mix, we actually assumed in Q4 that we will have $25,000,000 of new slice ACV.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And that was a good number, right? This will be 20% growth year over year. Actually, we had a record booking of $32,000,000 so we came with 30% growth even without those unbundled deals that will be now pushed into the future. So if we had those few deals that slipped, we would be at $40,000,000 which is even more than 40% growth. But 30% growth really is great because it's in AI.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We saw customers are preferring to put their budget to work to increase the economic benefits that they get from AI and they are sometimes deferring their infrastructure change and kind of spreading it over time.

Joshua Reilly
Senior Analyst at Needham & Company

Got it. Last question for me is, if you look at the fourth quarter there, you did outperform on total ARR with 5% growth. My estimate here is that you lost $8,000,000 to $10,000,000 from one of those large unbundled deals that pushed. I guess in terms of making up for that $8,000,000 to $10,000,000 in loss ARR plus still beating on a net basis with 5% growth, was it a series of smaller bundled deals or was there a few large bundled deals that kind of came in the quarter there that outperform relative to your expectations? Thanks guys.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Yes. No, thank you for that. So we do see larger deals now from for Pure AI, one of the two deals that I highlighted there was a Q4 win was a $10,000,000 TCV order that was for a new bot. But interesting, we mentioned that we've been seeding the market for quite some time and I earlier discussed four different examples of customer that increased ARR significantly over the last year. So when we look at different cohorts and how customers behave, first I mentioned that we are looking at the Fortune 500 companies, the leading brands in the world and we already have 90 of the Fortune 500 that are using Verint AI.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So that's obviously great because these are market influencer and there's a lot of potential in large companies. When I looked at a different cohort which is what is the Verint's top 100 customers and in the Verint's top 100 each customer on average is like a $3,000,000 ARR. So these are large customers. This cohort actually grew last year, or Q4 ARR is the growth was 17%, right? So 5% is our overall ARR growth, but in the top 100, we grew 17%.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And when I look at even a smaller universe, the cohort of our top 25 customer, which they have on average $6,000,000 per customer ARR, These customers actually grew 24% in Q4 versus the 4% to 5%. So what we see now is that our largest customers are actually growing much faster than the overall universe And it's not a coincidence because when we were introducing this innovative AI and strong outcomes to the market, we decided to actually go top down because we have thousands of customers and we can't focus on educating all of them. So our decision was to educate our customer base top down and we see big success with the top 25 and the top 100 because we spend a lot of time educating and showing them in their own production environment what they can achieve and then obviously buying now bigger and bigger. So it's not small deals, we have bigger deals to your questions. And also in fiscal twenty twenty six, all this sitting work we did with the large customers we think will continue to benefit us because they are continuing to expand the AI consumption.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

But we have now the bandwidth to focus on the next 100 and the next 100 and go down the customer base and of course we see also acceleration from this effort. So as you mentioned in your first question, there was a big paralysis in the market. We're breaking through that paralysis and we're seeing the results now not just in terms of potential, but also we see very tangible results in our top customer cohorts. Thank you.

Operator

Thank you. And one moment while we prepare for the next question. And our next question is going to come from the line of Peter Levine of Evercore. Your line is open.

Peter Levine
Managing Director at Evercore ISI

Great. Thank you for taking my question. I think it's clear you guys have demonstrated or at least try to relay the message of ARR is the right metric and I think you're the only company going through the dynamics of term and subscription. But if you look at the dynamics of these customers, can you be able to share with us your confidence that these customers that pushed their unbundled deals into fiscal twenty twenty six, like what percentage of those are actually do you feel confident going to close? And then second, are there any other dynamics that happen with these deals?

Peter Levine
Managing Director at Evercore ISI

Was it the macro? Was it budgeting? Anything else that kind of played into them pushing out?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

I don't think that there is macro issues. I think that actually customers are looking to spend their budgets where they get tangible results. I think there is now in this environment, there's even more scrutiny on are we just doing experiments or are we going to see business outcomes now. So that actually works well for Verint because we're not advocating that you need to do a long term investment. You can start small and prove it and scale only when you see the outcome.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So I don't think it's a budget issue. The hour is so significant that the solutions actually pay for themselves. So in terms of the mix of bundle and unbundle into 26, what will be the mix that we assume? First, the good news is that the mix doesn't matter to our ARR guidance because it doesn't matter. All deals in ARR are runable.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Now, of course we know that at the end ARR and revenue are the same thing. The deal if it's a $1,000,000 deal it will drive ARR, drive revenue from a $1,000,000 deal. So it's just a matter of timing and because ARR we take all deals as writable, we basically are indifferent to the mix on our ARR guidance. And this is why we guided for 8% growth with plus minus 1% range. Now the mix will make a difference to our revenue as we all know because of the EPUB of six zero six on unbundled SaaS.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So different mix would create different results and this is why we are guiding for plusminus 3% or plusminus $30,000,000 which is a broad range but it does reflect the reality is that it's difficult for us to predict because the customers now have the flexibility to change their mind, right? Hybrid Cloud brings a lot of benefits to the customer. One of them is they don't have to make the decision what they need to do first. Normally in software you would think I have to change my infrastructure and then I can layer on the AI applications and get the benefits. Verint came with a very differentiated approach.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

You do not need to change your infrastructure. So we're not forcing our customers to continue to, convert their on premises to the cloud or whether they need to expand in on premises before they can go to the cloud with AI. And it gives them the flexibility to actually decide sometimes in the very last minute. Yes, we're going to spend with varied $5,000,000 but rather than spending it on SaaS, unbundled SaaS, we're going to spend on bundled SaaS. And what we're going to do is we're going to say, great, let's do the bundled slots $5,000,000 that's going to be more AI, more AI consumption that brings us faster to where actually we want to be as a company.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We want to be the company that basically leads the market with seeding more and more customers and getting bigger consumption in AI and that's all in the variant cloud hosted in the variant cloud. So we're not pushing our customers to do more unbundled SaaS deals. It just falls where it falls and that's why we gave a broader range of outcomes for revenue and a very narrow range for Era.

Peter Levine
Managing Director at Evercore ISI

Thank you for the color. Maybe one for you Grant, can you help us understand explain if of the customers unbundled customers that push, were these all renewals with any of these net news, net new customer

Peter Levine
Managing Director at Evercore ISI

and then as a percentage,

Peter Levine
Managing Director at Evercore ISI

there's one larger customer, maybe just talk about those.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

Sure, Peter. No, thank you for that. And it's important to note. So these were all existing customers and the deals that we were highlighting, none of them were renewal oriented. So in fact, in Q4, all of our revenue streams came in on track or bundled SaaS, as Dan mentioned, was slightly ahead and that included the unbundled renewals.

Grant Highlander
Grant Highlander
Chief Financial Officer at Verint Systems

They all came in exactly as expected and on time. So this dynamic that Dan is sharing simply related to an expansion with some existing customers. And as he highlighted, it really was they were planning a rollout to some additional business units of some of that software and the timeline for that changed. And we do expect that to materialize much of it as we go throughout fiscal twenty twenty six.

Peter Levine
Managing Director at Evercore ISI

Thank Thank you very much for the color.

Operator

Thank you. Our next question will be coming from the line of Timothy Heron of Oppenheimer. Your line is open.

Timothy Horan
Managing Director at Oppenheimer & Co. Inc.

Thanks guys. Can you talk about the channel mix a little bit as a percentage of revenue and more importantly, where you expect it to go? And within the channel, are you seeing certain areas of growth versus other areas? And I guess related to this, what makes you think you have the best AI products and services out there now? Are you hearing that back from channel partners as well as your large customers?

Timothy Horan
Managing Director at Oppenheimer & Co. Inc.

Thank you.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Yes. So I'll start with how do we go to market with channels. We have very little bookings and revenue from channels that are completely autonomous. Most of our channels are actually not experts in AI and they rely on the varying sales force and presales and product experts to go deep dive with customers to demonstrate the outcomes and so on. So we're now in a co selling model with most of our channel partners.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Now we do see and expect that some of them are going to pick up some of that knowledge And we see some partners that we have more than 50 bots. And so each bot is automating a CX micro workflow and we don't expect channels to kind of master all these different workflows that we're automating. But we do see partners that are trying to package and become better at selling maybe three or four or five. So they're starting to get more capable in delivering the message to customers in a credible way. Of course, what we hear from channels all the time is the kind of customer reported AI business outcomes, we don't hear from anyone else.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So that really helps the confidence not just with the end customer, but also with our channel partners. They see that what we say we can do and what we do really resonates well with customers. So look, partners are looking to make it easier for them to sell. And the easier it gets with the demonstrated outcomes, the more they're going to invest in learning the variant platform and actively selling it. So in 2026, we baked in obviously another year of growth acceleration in ARR, which is driven by booking growth.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And we do dial in some better contribution from channel partners. But we think that over the next few years, there's a lot of leverage in our many, many relationship that will just be growing. And what we did in the last couple of years is, we couldn't wait for the channel partner to lead. So we were leaving more with our direct sales force. But definitely we are as always we've been very open to partners.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We are very supportive to partners and we're looking for partners to be more successful and I think it will happen over the next few years.

Timothy Horan
Managing Director at Oppenheimer & Co. Inc.

Great. And then just on the macro side, are you seeing any concerns from your customers that on macro? And I would think if macro is slowing, it should actually benefit you guys because you can obviously reduce our expenses quite a bit and improve productivity. But any thoughts around both would be great.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

Yes. No, I think you're absolutely right. I think that customers really are more hesitating to do infrastructure projects, because the infrastructure change doesn't really create great ROI and takes a lot of time and it's disruptive. But our message now is resonating a bit better than before, which is no need for infrastructure change, no need for upfront commitment, start small. Look, some of the big customers that I discussed before, I'll give you an example, a customer that started just with a CoPilot bot and they wanted to just assist 300 agents and see how it goes.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

And in few weeks they saw the results. In a few months they expanded from the 300 agents to 30,000 agents. And we reported before $70,000,000 was their increase in agent capacity. So they were very skeptical at the beginning. At the same time, the other example I gave, which was the $10,000,000 TCV order in Q4, this was already initial order for 5,000 to assist 5,000 agents with a Copilot.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So the pricing is also another thing which helps customer because the way we price our AI software is very aligned to creating value. You know, they have this complete flexibility on how much consumption they desire and that consumption is directly related to the value. So the unit of measure is directly related to the value that they create. So one for bots for example is priced based on the number of minutes that the customer decide to allocate to the bots And the customers may have five million minutes that they need to respond to and they say, well, the bot is going to do one hundred thousand minutes and then the rest four point nine million will be by people. As they see the bots actually creating good outcomes, they can shift more minutes to the bot which will be more revenue to Variant.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

But obviously that investment in Variant will be with a 20x ROI relative to investment in labor. And they have the flexibility to shift it back and forth. If they see the bot is not working well, they can they know they can take it away. In reality, they don't because the bot actually is improving performance over time because our bots learn from data. One of the differentiation part of our platform is that we're not just using AI models.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We have the data in our platform which is behavioral data and our the various AI powered bots are using hundreds of different models. We pick the right model for the task which is depends on what which micro workflow we're automating, But then we also train that bot all the time on fresh data and bot cache actually better. And then customers will consume more time with that bot to send more minutes to the bot, which will increase the revenue and create huge ROI for customers. So that dynamics, when you think about the macroeconomic, the trends, what happens with economy, the message is, you know, don't have a big rip and replace project that takes two years and you don't know what's going to be at the end. You know, with Verint you can take a completely different approach and you can start to measure those tangible outcomes in your own environment and then scale and it's very quickly to scale because all these bots are running in the variant cloud and basically it's just Variant giving more entitlement to customer to use more of the bots.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So the scaling is not also not disruptive. I think we have a very compelling and differentiated approach with hybrid cloud and we're starting to see that with ARR accelerating.

Timothy Horan
Managing Director at Oppenheimer & Co. Inc.

Thank you.

Operator

Thank you. One moment for the next question. And our next question will be coming from the line of Shaw Thill of TD Cowen. Your line is open.

Shaul Eyal
Managing Director - Equity Research at TD Cowen

Thank you. Hi, good afternoon guys. Dan or Grant, these handful of SIP deals, are they U. S. Or internationally driven?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

They were basically there was one large there were two large deals that predominantly are the total amount that was slipped and they were they are both U. S. Very large U. S. Companies, financial services companies.

Shaul Eyal
Managing Director - Equity Research at TD Cowen

Understood. Thank you for that. And from a competitive market dynamic stand, do you think you're gaining market share driven by the bot strategy over the course of the past few quarters?

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

We're not aware of any other vendor that has that scale of AI deployments that Verint does today. Actually if you look at our customer base right now, all customers that are running in the Verint cloud have some AI entitlements, which brings our total ARR over $300,000,000 of total ARR for customers that are actually using Verint's workflows with some level of automation assisted by AI. And that's a pretty large number. And as I mentioned before, our top customers, our top 25 customers are growing 24 year over year. And as you saw in the examples before, all the growth is coming from investing in AI, not they're keeping the legacy solutions from Verint, the WFE solutions, they're keeping them on prem and they're adding more and more AIs and different level of consumption for different bots, some adding seven bots, some adding 10 bots.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

So yes, I think we are creating a very nice market share with leadership position in the CX automation market and we are totally agnostic to infrastructure. So the customer position on Secas, on CRM, on even on the AI vendors, We are toy agnostic. We will work with any AI vendors of choice and we can take different LLM models. Obviously, we have many different LLM models that we test in our labs and we recommend to customers what will give them the best cost performance, but we're also very agnostic. So in CX Automation, which is we define it as very simply automating CX workflows.

Dan Bodner
Dan Bodner
Chief Executive Officer, Chairman of the Board of Directors at Verint Systems

I believe that we are the market leader and we're taking market share.

Shaul Eyal
Managing Director - Equity Research at TD Cowen

Thank you so much.

Operator

Thank you. And this does conclude today's Q and A session. I would like to go ahead and turn the call back over to Matthew Frenkel for closing remarks. Please go ahead.

Matthew Frankel
Matthew Frankel
Director of Investor Relations & Corporate Development at Verint Systems

Thanks, Lisa, and thank you everyone for joining us today. As always, please feel free to reach out with any further questions you have. And we look forward to speaking to you again soon. Have a good night. Take care.

Operator

Thank you for joining today's conference call. This does conclude today's conference. You all have a great evening.

Executives
    • Matthew Frankel
      Matthew Frankel
      Director of Investor Relations & Corporate Development
    • Dan Bodner
      Dan Bodner
      Chief Executive Officer, Chairman of the Board of Directors
    • Grant Highlander
      Grant Highlander
      Chief Financial Officer
Analysts
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Key Takeaways

  • ARR growth accelerated every quarter with Q4 up 5% year-over-year, beating guidance, and FY26 ARR outlook raised to $768 million (8% growth).
  • AI momentum is driven by differentiated business outcomes, rapid hybrid-cloud deployments, and customer seeding from prior bot rollouts.
  • Customers reported strong ROI, such as a healthcare insurer’s 30-second call reduction saving $70 million in agent capacity, and a telecom’s 5% productivity gain worth $45 million.
  • Record Q4 SaaS ACV bookings grew 30% year-over-year to $32 million, including a $27 million insurance renewal and a $10 million telecom automation deal.
  • Verint introduced a new guidance approach with narrow ±1% targets for ratable metrics (ARR, cash generation, cash contribution) and wider ±3% ranges for revenue ($960 million) and non-GAAP EPS ($2.93).
A.I. generated. May contain errors.
Earnings Conference Call
Verint Systems Q4 2025
00:00 / 00:00

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