PetMed Express (NASDAQ:PETS) (NASDAQ: PETS) operates as an online retailer specializing in pet medications and related products. Founded in 1996 and based in Delray Beach, Florida, the company was one of the first to offer prescription and non-prescription pharmaceuticals for dogs and cats through its PetsWarehouse.com and 1-800-PETMED e-commerce platforms. Over the years, PetMed Express has expanded its product assortment to encompass parasite preventives, dermatology treatments, supplements, and health-related accessories, catering to the evolving needs of pet owners.
The company’s core offerings include FDA-approved prescription medications for chronic conditions such as arthritis, allergies, and heart disease, as well as popular over-the-counter products for flea, tick and heartworm control. In addition to pharmaceuticals, PetMed Express stocks food, treats, vitamins, grooming supplies, and other wellness items sourced from leading brands. The business model emphasizes convenience, allowing customers to upload veterinary prescriptions, set up recurring shipments for maintenance therapies and access online resources on pet health topics.
While PetMed Express primarily serves the United States, it maintains a presence in Canada through cross-border fulfillment partnerships and helps customers navigate import regulations for prescription products. The company leverages a vertically integrated distribution network, including its FDA-inspected warehouses and call center, to streamline order processing, ensure product authenticity and offer customer support. PetMed Express also invests in digital marketing initiatives, mobile app enhancements and telehealth pilot programs to strengthen client engagement and capture share of the growing online pet care market.
Founded and led by industry veteran Stephen M. Duerr, PetMed Express has adhered to a mission of improving pet health through accessible pet pharmacy solutions. The leadership team includes experienced professionals in logistics, quality assurance, regulatory affairs and information technology, underscoring the company’s commitment to compliance and customer satisfaction. Over more than two decades, PetMed Express has built brand recognition as a trusted resource for pet medications and wellness products.
