TeleTech (NASDAQ:TTEC), which operates under the TTEC brand, is a global customer experience technology and services company. It specializes in designing, building and delivering end-to-end customer engagement solutions that blend digital and human interactions. Through its cloud-native platforms and consulting services, TTEC helps organizations optimize their customer journeys, drive loyalty and improve operational efficiency.
Founded in 1982 by Kenneth Tuchman, TeleTech began as a customer call center operator and has since evolved into a leader in digital customer experience. In 2018, the company adopted the TTEC name to emphasize its broader focus on technology-enabled engagement. Its suite of offerings includes digital transformation consulting, omnichannel contact center solutions, data analytics, artificial intelligence and automation tools designed to support customer acquisition, retention and growth.
TTEC serves a diverse range of industries, including technology, financial services, healthcare, communications, travel and automotive sectors. Leveraging a global delivery model, the company maintains operations across North America, Latin America, Europe and the Asia-Pacific region. This worldwide footprint allows TTEC to offer localized expertise and 24/7 support while drawing on a deep bench of regional talent and industry knowledge.
Under the leadership of founder and Chief Executive Officer Kenneth Tuchman, TTEC continues to expand its digital capabilities and geographic presence. The company’s integrated approach combines strategic consulting, hands-on implementation and managed services to help clients navigate an increasingly complex customer experience landscape.
