EXL Service Holdings, Inc. (NASDAQ: EXLS) is a global provider of analytics and digital operations solutions designed to help businesses improve efficiency and drive growth. The company delivers a range of services centered on data-driven decision making, combining advanced analytics, automation and domain expertise to serve industries such as insurance, healthcare, banking, logistics and utilities. EXL’s offerings include end-to-end business process outsourcing, complex process transformation and consulting services that support revenue cycle management, risk and compliance, finance and accounting, customer experience and supply chain operations.
At the core of EXL’s capabilities is its proprietary technology platform, which integrates artificial intelligence, machine learning and robotic process automation to streamline workflows and generate actionable insights. Clients leverage EXL’s analytics frameworks for predictive modeling, fraud detection and customer segmentation, while the company’s digital transformation practice focuses on modernizing legacy systems, enhancing digital channels and optimizing end-to-end operational performance. EXL also provides specialized services such as actuarial modeling, clinical data management and transportation network analytics.
Founded in 1999 and headquartered in New York City, EXL has expanded its global footprint with delivery centers in North America, Europe, Latin America and the Asia-Pacific region. This diversified presence enables the company to support multinational clients and navigate local regulations and data privacy requirements. Over the years, EXL has grown through a combination of organic investments in technology and strategic acquisitions, broadening its industry expertise and geographical reach.
Under the leadership of Chairman and co-founder Vikram Talwar and Chief Executive Officer Rohit Kapoor, EXL continues to emphasize innovation, quality and client-centric collaboration. The company places significant focus on cultivating industry partnerships, investing in talent and driving continuous improvement to help organizations transform their operations and achieve measurable business outcomes.
