Globe Life Q4 2021 Earnings Call Transcript

Quartr
Provided by Quartr
February 2, 2022

Key Takeaways

  • In Q4 net income fell to $178M ($1.76/share) from $204M a year ago and net operating income per share dropped 2% to $1.70, pressuring GAAP ROE to 8.8%.
  • Fourth‐quarter life and health premiums each grew 8%, with life underwriting margin expected to rebound ~29% in 2022 as COVID claims decline and health margin projected to rise ~3%.
  • 2021 COVID‐related life claims totaled $140M (including $58M in Q4), higher than anticipated due to the Delta variant, and 2022 guidance assumes ~$50M of such claims.
  • The company returned $535M to shareholders in 2021 via dividends and repurchases and plans $325M–$350M in buybacks for 2022, highlighting strong capital return discipline.
  • A new long‐duration accounting standard effective 2023 will likely boost reported GAAP earnings but lower GAAP equity including AOCI and introduce volatility, without impacting cash flows.
AI Generated. May Contain Errors.
Earnings Conference Call
Globe Life Q4 2021
00:00 / 00:00

There are 8 speakers on the call.

Operator

Good day, and welcome to the 4th Quarter 2021 Earnings Release Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Mike Majors, Executive Vice President, Administration and Investor Relations. Please go ahead, sir.

Speaker 1

Thank you. Good morning, everyone. Joining the call today are Gary Coleman and Larry Hutchison, our Co Chief Executive Officers Frank Svoboda, our Chief Financial Officer and Brian Mitchell, our General Counsel. Some of our comments Your questions may contain forward looking statements that are provided for general guidance purposes only. Accordingly, please refer to our earnings release, 2020 10 ks and any subsequent Forms 10 Q on file with the SEC.

Speaker 1

Some of our comments may also contain non GAAP measures. Please see our earnings release and website for a discussion of these earnings and reconciliations to GAAP measures. I'll now turn the call over to Gary Coleman.

Speaker 2

Thank you, Mike, and good morning, everyone. In the 4th quarter, net income was $178,000,000 or $1.76 per share compared to $204,000,000 or $1.93 per share a year ago. Net operating income for the quarter was $172,000,000 or $1.70 per share, a decline of 2% per share from a year ago. On a GAAP reported basis, return on equity was 8.8% and book value per share is $85.97 Excluding unrealized gains and losses on fixed maturities, return on equity was 12.3% And book value per share is $58.50 up 10% from a year ago. In our life insurance operations, we continue to See improved persistency compared to pre pandemic levels.

Speaker 2

In the 4th quarter, premium revenue increased 8% from a year ago to $733,000,000 Life underwriting margin was $146,000,000 down 11% from a year ago. The decline in margin is due primarily to higher COVID related claims, which Frank will discuss further in his comments. In 2022, we expect Life premium revenue to grow 6% to 7%. And at the midpoint of our guidance, We expect underwriting margin to grow around 29%, due primarily to an expected decline in COVID claims. In health insurance, premium revenue grew 8% over the year ago quarter to $313,000,000 And Health underwriting margin was up 12% to $81,000,000 The increase in underwriting margin is primarily due to increased premium And improved claims experience.

Speaker 2

In 2022, we expect health premium revenue to grow 6% to 7% And underwriting margin to grow around 3%. Administrative expenses were $70,000,000 for the quarter, up 11% from a year ago. As a percentage of premium, administrative expenses were 6.7% compared to 6.5% a year ago. For the year, administrative expenses were 6.6 percent of premium, same as last year. In 2022, we expect administrative expenses to grow 9% to 10% and be around 6.8% of premium due primarily to higher IT and information security costs, Employee cost, a gradual increase in travel and facilities costs and the addition of Globe Life Benefits division.

Speaker 2

I will now turn the call over to Larry for his comments on the Q4 marketing operations.

Speaker 3

Thank you, Gary. I will now discuss each distribution channel. At American Income, life premiums were up 11% over the year ago quarter to $364,000,000 and life underwriting margin was down 3% to $102,000,000 Higher premium is primarily due to improved persistency and higher sales in recent quarters. In the Q4 of 2021, Net live sales were $74,000,000 up 4%. The increase in net live sales is due to increased productivity.

Speaker 3

The average producing agent count for the 4th quarter was 9,530, down 1% from the year ago quarter and down 4% from the 3rd quarter. The producing agent count at the end of the 4th quarter was 9,000 415. At Liberty National, live premiums were up 7% over the year ago quarter to $79,000,000 while life underwriting margin was down 12% to $12,000,000 The decline in underwriting margin was caused by higher claims expense. Net life sales increased 4% to $19,000,000 And net held sales were $8,000,000 up 7% from the year ago quarter due to increased agent productivity. The average producing agent count for the 4th quarter was 2,724, up 1% from the year ago quarter And up 1% compared to the 3rd quarter.

Speaker 3

The producing Asian Canada, Albany National ended the quarter at 2,804. Our 4% sales growth may not appear dramatic. We are very pleased with the ability of both Liberty and American Income Agencies To build on the significant increases we saw a year ago, 4th quarter sales for 2021 at Liberty and American Income are higher than the Q4 of 2019 by approximately 29% 25%, respectively. At Family Heritage, health premiums increased 8% over the year ago quarter to $89,000,000 And health underwriting margin increased 16% to $25,000,000 The increase in underwriting margin is due to increased premium And improved claims experience. Net health sales were down 13% to $18,000,000 due to a lower agent count.

Speaker 3

The average producing agent count for the 4th quarter was 11.84, down 18% from the year ago quarter, They're up 4% from the 3rd quarter. The producing agent count at the end of the quarter was 11.57. We'll continue to focus on sales and recruiting at Family Heritage in 2022. At our direct to consumer division of Worldlife, live premiums were up 6% over the year ago quarter to $237,000,000 while life underwriting margin declined 47% to $12,000,000 Frank will further discuss the decline in underwriting margin in his comments. Net line sales were $34,000,000 down 14% from the year ago quarter.

Speaker 3

We expected this sales decline due to the high level of sales growth experienced in the Q4 of 20 Good morning. Although sales declined from the Q4 of 2020, we're still pleased with this quarter's sales results as it was 13% higher than the Q4 of 2019. At United American General Agency, Health premiums increased 12% over the year ago quarter to $130,000,000 The health underwriting margin increased 7% to $20,000,000 The increase in underwriting margin is a result of increased premium. Net held sales were $27,000,000 Up 19% compared to the year ago quarter. It is difficult to predict sales activity in this uncertain environment.

Speaker 3

I will now provide projections based on trends we are seeing and knowledge of our business. We expect the producing agent count for each agency at the end of 2022 to be in the following ranges: American Income, an increase of 3% to 8%, Liberty National, An increase of 3% to 18%, Family Heritage, an increase of 12% to 30%. Net life sales for the full year 2022 are expected to be as follows: American Income, An increase of 2% to 10% Liberty National, an increase of 8% to 16% Direct to consumer, a decrease of 6% to an increase of 4%. Net health sales for the full year 2022 are expected to be as follows: Liberty National An increase of 7% to 15%, Family Heritage, an increase of 3% to 11%, United American Individual Medicare Supplement, a decrease of 1% to an increase of 7%. I will now turn the call back to Gary.

Speaker 2

Thanks, Larry. We will now turn to the investment operations. Excess investment income, which we define as net investment income, thus required interest on net policy liabilities and debt was $59,000,000 down 4% from a year ago. On a per share basis, reflecting the impact of our share repurchase program, excess investment income was flat. For the year, excess investment income in dollars declined 2%, but on a per share basis was up 1%.

Speaker 2

In 2022, we expect excess investment income to decline around 3%, but to grow around 1% on a per share basis. As the investment yield, in the 4th quarter, we invested $271,000,000 in investment grade fixed maturities, primarily in the municipal, industrial and financial sectors. We invested at an average yield of 3.49%, An average rating of A plus and an average life of 31 years. We also invested $45,000,000 in limited partnerships that have debt like characteristics. These investments are expected to produce additional yield and are in line with our conservative investment For the entire fixed maturity portfolio, the 4th quarter yield was 5.17%, Down 12 basis points from the Q4 of 2020.

Speaker 2

As of December 31, the portfolio yield was 5.17%. Invested assets are $19,200,000,000 including $17,800,000,000 of fixed maturities at amortized cost. Of the fixed maturities, dollars 17,100,000,000 are in investment grade with an average rating of A- And below investment grade bonds are $702,000,000 compared to $841,000,000 a year ago. The percentage of below investment grade bonds to fixed maturities is 3.9%. Excluding net unrealized gains in the fixed maturity portfolio below investment grade bonds as a percentage of equity or 12%.

Speaker 2

Overall, The total portfolio is rated A- same as years ago. Bonds rated BBB are 54% of the fixed maturity portfolio. While this ratio is in line with the overall bond market, it is high relative to our peers. However, we have little or no exposure to higher risk assets such as derivatives, equities, residential mortgages, CLOs and other asset backed securities. Because we invest long, a key criterion utilized in our investment process Is that an issuer must have the ability to survive multiple cycles.

Speaker 2

We believe that the BBB securities that we acquire provide the best risk adjusted, Capital adjusted returns and that's due in large part to our unique ability to hold securities to maturity regardless of fluctuations in interest rates or equity markets. For the full year 2022, at the midpoint of our guidance, We expect to invest approximately $900,000,000 in fixed maturities at an average yield rate of around 3.9% And approximately $200,000,000 in limited partnership investments with debt like characteristics at an average rate of around 7%. We are encouraged by the prospect of higher interest rates. Higher new money rates will have a positive impact on operating income By driving up net investment income. We are not concerned about potential unrealized losses that are interest rate driven Since we would not expect to realize them, we have the intent and more importantly the ability to hold our investments to maturity.

Speaker 2

In addition, our live products have fixed benefits that are not interest sensitive. While we would clearly benefit from higher interest rates, GlobeLock can continue to thrive in an extended low interest rate environment. Now, I will turn the call over to Frank for his comments on capital and liquidity.

Speaker 4

Thanks, Gary. First, I want to spend a few minutes discussing our share repurchase program, Available liquidity and capital position. In the Q4, the company repurchased 1,600,000 shares of Globe Life, Inc. Common stock at a total cost of $145,000,000 at an average share price of $90.97 The parent ended the 4th quarter with liquid assets of approximately $119,000,000 For the full year, We spent approximately $455,000,000 to purchase 4,800,000 shares at an average share price of $95.11 The total amount spent on repurchases included $85,000,000 from excess liquidity at the parent. To date in 2022, we have repurchased 230,000 shares for $23,000,000 at an average price of 101 point and $0.17 In 2021, the parent had approximately $450,000,000 of excess cash flows available To be returned to shareholders.

Speaker 4

Of this amount, dollars 80,000,000 was paid to shareholders in the form of dividends and $370,000,000 was returned through share repurchases. Including our total share repurchases And the shareholder dividends, the company returned $535,000,000 to its shareholders in 2021. For 2022, while 2021 statutory financials have not been finalized, we expect Around $465,000,000 to $470,000,000 in cash flow to be available to the parent For the payment of interest on its debt and dividends to its shareholders. After payments of interest on its debt, The parent should have around $380,000,000 to $385,000,000 available to return to its shareholders either in the form of dividends or through share repurchases. This amount is lower than 2021, primarily due to higher COVID Life losses incurred in 2021 and the nearly 15% growth in our exclusive agency sales, both of which result in lower statutory income in 2021 and thus lower dividends to the parent in 2022 than will receive in 2021.

Speaker 4

Obviously, while an increase in sales Creates a drag to the parent's cash flows in the short term, they will result in higher operating cash flows in the future. As noted on previous calls, we will use our cash as efficiently as possible. We still believe that share repurchases provide the best return or yield to our shareholders over other available alternatives. Thus, we anticipate share repurchases will continue to be a primary use of the parent's excess cash flows after the payment of shareholder dividends. As previously noted, we had approximately $119,000,000 of liquid assets at the end of the year as compared to the $50,000,000 to $60,000,000 of liquid assets we have historically targeted.

Speaker 4

We currently expect That approximately $25,000,000 to $30,000,000 of this amount will be needed for additional insurance company capital in 2022. We will continue to evaluate the potential impact of the pandemic on our capital needs. And should there be excess liquidity, We anticipate the company will return such excess to the shareholders in 2022. In our earnings guidance, We anticipate between $325,000,000 $350,000,000 of share repurchases will occur during the year. With regard to our capital levels at our insurance subsidiaries, our goal is to maintain our capital at levels necessary to support our current ratings.

Speaker 4

Globe Life targets a consolidated company action level RBC ratio in the range of 300% to 3 20%. For 2021, since our statutory financial statements are not yet finalized, our consolidated RBC ratio is not yet known. However, we anticipate the final 2021 RBC ratio will be near the midpoint of this range. At this time, I'd like to provide a few comments relating to the impact of COVID-nineteen on 4th quarter results. For the year, the company incurred approximately $140,000,000 of COVID life claims, including $58,000,000 in the 4th quarter.

Speaker 4

The claims incurred in the Q4 were approximately $23,000,000 higher than anticipated, primarily due to elevated levels of COVID deaths in both the 3rd and 4th quarters, likely due to the impact of the Delta variant. The Center For Disease Control and Prevention Or CDC reported that approximately 115,000 U. S. Deaths occurred due to COVID in the 4th quarter, a little higher than the 100,000 projected on our last call. In addition, after the end of last quarter And based on actual death certificates received by the agency, the CDC revised their estimate of 3rd quarter deaths upward by approximately 28,000 indicating the impact of the Delta variant in the Q3 was worse than they originally reported.

Speaker 4

This is consistent with the adverse claims development we experienced related to the Q3, the impact of which is included in our Q4 results. Based on data we currently have available, we now estimate COVID losses on deaths occurring in the 3rd quarter were at the rate of $3,900,000 per 10,000 U. S. Deaths and approximately $3,700,000 per 10,000 U. S.

Speaker 4

Deaths This is at the higher end of the range previously provided. For the full year 2021, Our losses averaged approximately $3,000,000 per 10,000 U. S. Deaths. The 4th quarter COVID life claims Include approximately $27,000,000 in claims incurred in our direct to consumer division or 11.5% of its 4th quarter premium income, Approximately $10,000,000 at Liberty National or 12.9 percent of its premium for the quarter And approximately $16,000,000 at American Income or 4.5% of its 4th quarter premium.

Speaker 4

To date, we have experienced low levels of COVID claims on policies sold since the start of the pandemic. The vast majority, Roughly 68% of COVID claim counts come from policies issued more than 10 years ago and approximately 3 from policies issued in 20202021. For business issued since March of 2020, We've paid 394 COVID life claims with a total amount paid of $5,200,000 The 3.94 claims comprise only 0.01 percent of the nearly 4,000,000 policies issued by Globe Life during that time. As noted on past calls, in addition to COVID losses, we continue to experience higher policy obligations from lower The increase from non COVID causes of death are primarily medical related, including deaths due to heart and circulatory issues and neurological disorders. The losses we are seeing continue to be elevated over 20 In the Q4, the policy obligations relating to the non COVID causes of death and favorable lapses were in line with projections at approximately $16,000,000 For the full year, we incurred approximately $78,000,000 in excess policy obligations With about $46,000,000 of those related to higher reserves due to lower policy lapses and $32,000,000 related to non COVID claims.

Speaker 4

With respect to our earnings guidance for 2022, We are projecting net operating income per share will be in the range of $8 to $8.50 for the year ended December 31, 2022. The $8.25 midpoint is lower than the midpoint of our previous guidance of $8.35 primarily due to higher non COVID policy obligations related to better expected persistency And health underwriting income being slightly lower than previously anticipated. We continue to evaluate data available from multiple sources, including the IHME and CDC, to estimate total U. S. Deaths due to COVID and to estimate the impact of those deaths on our in force book.

Speaker 4

For 2022, we estimate that we will incur COVID life claims at the rate of $3,000,000 to $4,000,000 per 10,000 U. S. COVID deaths. At the midpoint of our guidance, we estimate we'll incur Approximately $50,000,000 of COVID life claims, assuming approximately 145,000 COVID deaths in the U. S, most of which are expected to occur in the first half of the year.

Speaker 4

Now I'd like to take a few moments to comment on some qualitative impacts of the new long duration accounting standard that will be effective in 2023. We anticipate being in a position to discuss the more quantitative impacts of the standard On our book of business after the Q2 of this year, once we finalize and properly test our models, our assumptions and the determination of current discount rates. To the extent we are in a position to discuss the quantitative impact sooner, we will do so. Remember, nearly all of our business is impacted by the new rules and we are required to apply historical data and future assumptions On every one of our 16,000,000 policies subject to the rules. Given the volume and complexity of the computations, We need to ensure the computations have been validated with proper controls in place before discussing the quantitative impacts.

Speaker 4

In general, this accounting change will have no economic impact on the cash flows of our business, meaning it will not impact our premium rates, The amount of premiums we collect nor the amount of claims we ultimately pay. In addition, it will not influence us to change our business model by providing basic protection oriented products to the underserved and low to middle income market. The accounting change will also not impact our capital management philosophies as this is a GAAP accounting change and will not impact the Capital required by our regulators to be held at our insurance subsidiaries or the amount of dividend cash flow to the parent, both of which are driven by statutory accounting rules. The accounting standard simply modifies the timing of when the profits emerge on our insurance policies. With respect to the impact on earnings, overall, we anticipate our reported GAAP net income and net operating income to increase under the new standard.

Speaker 4

With respect to our reported underwriting income, we expect a relatively small change to our overall policy obligation ratios and expect the amortization of our deferred acquisition cost to be significantly lower in the near and intermediate term. This significant reduction in amortization is primarily due to the requirement to stop interest accruals on DAC asset balances And to unlock last assumptions, which will generally extend amortization periods beyond current schedules. Both of these changes will result in less amortization being incurred as a percent of premium. Thus, we anticipate our reported underwriting income and our underwriting margin as a percent of premium to increase due to these changes. A portion of the expected increase in underwriting income Will be offset by a reduction in excess investment income relating to the elimination of interest accruals on our DAC asset.

Speaker 4

With respect to the potential impact to our equity, under the standard, we will elect a modified retrospective approach as of January 1, 2021. The standard requires a much more granular view of reserve sufficiency. For certain blocks that have embedded policy reserve deficiencies, we will be required to increase the policy reserve balance as of the transition date for January 1, 2021. We do not expect this adjustment to cause a significant change to equity excluding AOCI upon adoption of the standard. We do, however, expect that our reported GAAP equity, including the effects of AOCI, will be significantly reduced upon adoption.

Speaker 4

This is primarily due to the requirement To use current discount rates to remeasure the policy liabilities for AOCI purposes, which are lower than our current valuation rates that are based on historical investment strategies and assumptions. Since current rates are lower than the rates assumed in valuing our policy liabilities We will have an unrealized interest rate loss that is recognized through ALCI. This is especially relevant for Globe given the high persistency of our products and the fact We have many policies still on the books that were sold 30, 40 or even 50 years ago when the interest rate environment was much higher than today. While the required methodology requires the unrealized interest rate loss to be reflected in ALCI, it ignores the unrealized gains from underwriting margins on that will be reflected on the balance sheet upon adoption. Given our strong persistency, this exclusion is especially impactful to Globe due to our strong underwriting margins and low policy obligation ratio.

Speaker 4

The lower the ratio, the more future gains Finally, As the average duration of our policy liabilities is over 20 years, the amount of the AOC adjustment is expected to be larger in the AOCI market rate adjustment on our fixed maturity portfolio. We'll be sensitive to changes in interest rates and will have the potential to be volatile going forward when the current interest rate used to determine the reported policy liabilities is reset each quarter. Should interest rates decrease from period to period, we will see a decrease in our reported AOCI. If interest rates increase, we will see an increase in our reported AOCI. Again, none of these interest rate changes will impact the amount of claims We will pay in the future.

Speaker 4

In summary, we expect the new guidance will be a positive to our net our GAAP net income and net operating income and will initially result in a significantly lower GAAP equity, including AOCI, due to the adjustments required in computing the policy liabilities to reflect current interest rates. While the new guidance will likely lower GAAP equity, including AOCI as of the transition date for many life insurance companies, We expect the impact will be amplified for Globe and other companies like Globe that have a substantial portion of their business subject to the new guidance, Reserves on policies issued many years ago, policy liabilities with long duration and strong underwriting margins. Following the transition date, we expect GAAP equity, including ALCI, to be more volatile as market rate adjustments impacting our policy liabilities will be greater And those impacting our fixed maturity assets. Given the non economic impact on our business operations from these market adjustments, Due to our intent and ability to hold assets to maturity and the non interest sensitive nature of our liability cash flows, We still believe that equity excluding AOCI will be a superior and more meaningful measure of Globe's financial condition going forward.

Speaker 4

Those are my comments. I will now turn the call back to Larry.

Speaker 3

Thank you, Frank. Those are our comments. We will now open the call up for questions.

Operator

We can now take our first question from Jimmy Bhullar of JPMorgan. Please go

Speaker 5

ahead. Hi, thanks. Hi, good morning. So first, just a question on claims and the life side. You mentioned non COVID claims being high.

Speaker 5

Do you think some of those are related to the pandemic as well indirectly or are they independent of that

Speaker 4

We do think that a good portion of those Are indirectly related to the pandemic, seems to be just looking at trends that we're seeing across the U. S. I would give an indication that some of these are at least can be attributed to Either delayed in care or delay in care. So we do anticipate They're starting to subside somewhat in 2022, and we anticipate that they'll start to be less impactful over the course of 2022, but we do anticipate that we'll still at least see some elevated levels throughout the year.

Speaker 5

Okay. And has your view on margins being like longer term changed at all because of what's happened with COVID either because of any potential Sort of adverse selection in your sales or just long term health effects of the pandemic?

Speaker 4

At this time, Jimmy, it's really hard to determine what that impact will be. Right now, our views are not Have not been changed with respect to that, whether it's have some potential negatives due to COVID and if you will, the long COVID that's being talked about, Having an adverse impact on mortality, there's also the possibility of some positive impacts to mortality in the future, whether that be through And improved vaccines, the use of this particular vaccine, and other type of factors that might normally cause some Better mortality. So at this time, it's a little bit early. We'll continue to look at the data and see what's out there and take that into consideration.

Speaker 5

Okay. And just lastly, can you talk about like recruiting and retention, how that is given the tight labor market and how much of A tough environment it is given the market.

Speaker 3

I'm sure. The new agent recruiting Boards down as expected in part because of the seasonality we experienced in the Q4 of this year. So we really didn't see the seasonality last year. Now, agent retention has actually increased over the last 2 years, particularly the American Income because of the flexible work at home schedule. I would say that the we're seeing more candidates look at the Asian opportunity.

Speaker 3

There's just so many available jobs in this labor market. It's been a little bit difficult to attract and also retain new agents, but I know we've been growing our 3 agencies going forward. Historically, we've been able to do that. And as an example, the economic downturn in 2018, 2010, Following that American Income had strong agency growth in 2018 2019 where we had record low unemployment, American Income, Liberty and Family Heritage all had strong growth. But Jimmy, our ability to grow the agencies really depends on growing middle management, We're expanding through new office openings and providing additional sales to our agents.

Speaker 3

And during 2022, We are going to open new offices in 3 agencies. We will increase the number of managers in all 3 agencies. We're also providing additional sales technologies to support our agents. So as COVID declines, we expect to see the recruiting and the Asia accounts pick up during the end of the first and into the second quarter of this year.

Speaker 5

Thank you.

Operator

We can now take our next question from Andrew Scheidemann of Credit Suisse. Please go ahead.

Speaker 6

Hello, can you hear me?

Speaker 3

Yes.

Speaker 6

Yes. Yes. Okay, great, because the operator was so faded, I couldn't. So thank you for taking the question. You mentioned 27,000,000 Of the COVID claims came from direct to consumer.

Speaker 6

Any concern around that? Is there something to lead into that being the biggest component of the COVID claims and not the biggest component of the premium?

Speaker 4

No. It had a little bit more of an impact on DTC, kind of given their, one, their simplified underwriting there, they tend to mortality that mirrors a little bit more closely that of the general U. S. Population. And then just remember that their policy obligations are a much greater percentage Their premiums, and so we expect higher mortality just in general within our DTC line than we do in our Other agency lines.

Speaker 4

One of the things that we do look is we look at what percentage of their claims are being paid related to COVID versus kind of the average for the entire company. And it's in line, when you look at total claims, We also take a look at just what levels of increased activity we're seeing on our COVID clients versus what would be expected When looking at COVID deaths across the U. S, and again, we're comfortable that our risk profile really hasn't changed with respect to DTC.

Speaker 6

Got it. And maybe just a quick follow-up on the recruiting question. As we look at the income agents down 3% year over year and The Family Heritage agents down 21%. The points were great as to The ability to grow, but why not in 2021, why the drop off, Particularly at Family Heritage.

Speaker 3

I think 2021 is an extraordinary year. We From the end of COVID, and I think in all three agencies, there was an equal or maybe a greater emphasis on production rather than recruiting. Remember, Chewett, Family Heritage. The Family Heritage is a life insurance company excuse me, a health insurance company versus a life insurance company. And I think it was much For dividends, we could take public charge in 2020 2021 that was life insurance because of the extraordinary demand for life insurance.

Speaker 3

In addition, Family Heritage has a much smaller, perhaps much smaller agencies in either Liberty National For American Income, the middle managers at Family Heritage are much more involved in Production within recruiting in the larger agencies of American Income and Liberty National. Panel managers are primarily focused on Recruiting rather than production. I think the last change in Family Heritage is that if you think about life insurance agents use leads, We should put virtual contact and presentations, and so it was easy to recruit to those virtual presentations. A health agent usually contacts the health insurance without the benefit of leads and those tend to be in person, in home presentations This is virtual. Again, it was more difficult to recruit the

Speaker 6

Got it. And then just maybe lastly real quickly on persistency. You highlighted that it was very good. Premium was up a Terrific 8% in the quarter. Do you feel good about that from a claim standpoint going forward?

Speaker 6

Some have suggested at a variety of insurance companies that there could be persistency, anti selection. How do you feel about the greater persistency in terms of the profitability going forward?

Speaker 2

Well, Andrew, we're seeing improvements in persistency both in the 1st year and renewal year. But we haven't seen anything to cause us to have concern that we would have and a selection. I think it's again, it's more of What we've talked about before that the pandemic has raised awareness of the need for protection And our policyholders, that's why they buy us for the pure protection. And so we haven't seen Indication that it could be in a selection, we really don't expect it. Now the persistency may not hold at the higher levels, Higher than pre pandemic levels for a longer period of time, that we don't know.

Speaker 2

The persistency this year is just a little bit Unless it was for 2020, but we're still higher at pre pandemic level. At some point, it could go back Pre pandemic levels, but we don't expect there to be any extreme as far as analyst selection or things like that.

Speaker 6

Awesome. Thanks so much.

Operator

And we can now take our next question from John Barnidge of Piper Sandler. Please go ahead.

Speaker 4

Thank you. Could you maybe talk about average age of COVID death in 4Q 2021 versus 3Q 2021 for your insurance? Yes. What we thought in our paid claims was about the same. We had about overall about 62% of our deaths are over age 60.

Speaker 4

And that was a little bit about the same overall as what we really saw in Q2. What we're starting to see, because a lot of those COVID deaths still are kind of hitting a little bit of the younger ages than what we had seen earlier in the pandemic. And of course, we also saw kind of more in the South in those paid claims in both Q3 and Q4. Q4 was probably about the same As far as the geography was concerned as well, probably just a little bit more even in the South as we caught up on some of those deaths that had occurred in the Q3. When we kind of tried to sit through the numbers and look at more of our incurred claims, we're seeing just a slight trending upward on that I don't have what that exact the exact age is.

Speaker 4

We're seeing a little bit more trend toward the higher ages, which Gives us an indication for the future anyway that that's maybe seeing that average age move forward a little bit as some of the younger ages get Great. And then my follow-up question with employment market hot, makes it more challenging for commission like Job recruitment. Can you maybe talk about the tools that are being brought to existing producing agents to drive productivity gains? Thank you.

Speaker 3

I think that it's not necessarily tools, but we obviously have additional technology that we've entered. So we've given the agents Trying 2019, 2021, so they can better recapture leads in a more efficient with the virtual presentations In terms of more presentations and it's a lower cost to them because it's about the travel involved. Thank

Operator

you. We can now take our next question from Erik Bass of Autonomous Research. Please go ahead.

Speaker 6

Hi, thank you. I think you mentioned one of the factors in your changing your guidance range was a reduction in Help underwriting margin outlook. So I was just hoping you can give some more color there on what you're seeing.

Speaker 4

Yes. Eric, as we're just looking at what we were seeing in October and what we were projecting back at that point in time versus Your revised outlook here, just slightly higher, a little bit in several different things, maybe A little lower premium, little higher acquisition expenses, and a little higher claims as well. So, And I think the combination of all those that for the most part, we're looking at our health margins to gravitate back. We had toward 2020, 2019 levels. 2020 was that we had some very favorable claims, Just experience, I should say.

Speaker 4

And we're really just kind of anticipating those to move back A little bit more toward the more normal levels. If you think about our underwriting margin on the health side, still thinking About between 24% 25%, but maybe a little bit closer to 24% as a percentage of premium than what we had anticipated back in October.

Speaker 6

Got it. That's helpful. Thank you. And then just another question on sort of the ties between recruiting and sales and We have pretty wide ranges for both. And should we think of those two things being linked so that I mean, if you come in towards the higher end of The agent count growth that would push you towards the higher end of the sales range and vice versa or are those two things not as directly tied?

Speaker 3

They are connected and there's a connection over a long period of time. In the short run, You can have a decrease in recruiting the new agents, but actually have an increase in production because there's been no veteran agents so much more productive than new agents. So with less training time involved with middle managers, as you have more veteran agents, you can increase your production because the percentage of agents submitted on a weekly basis The average premium written per agent will also go up in the short run. The long term success is obviously tied to increasing the agent count. So if you look at long periods of time, there's a correlation that's very close between agent growth And sales growth and premium growth for each of the agency companies.

Speaker 6

Got it. So the sales ranges for this year are more a function of productivity rather than The number of agents.

Speaker 3

It's productivity, but it's also those sales ranges are based on the impact of COVID and when COVID declines. If COVID declines quickly, we'd expect sales to be in the upper side of those ranges. If COVID continues or there's a new variant, I would expect the sales activity and the agent count would be in the lower side of those ranges.

Speaker 6

Got it. Thank

Operator

We can take our next question now from Mike Zaremski of Wolfe Research. Please go ahead.

Speaker 7

Hey, great. Thanks. Maybe one question on pricing. Just Given the continued uncertainty regarding the pandemic, would are you using pricing as a Tool or is the industry using you're seeing pricing as a tool, to kind of maybe increase pricing and combat some of The margin pressure, I feel like you guys are in a unique position to since your sales are mostly captive.

Speaker 4

Yes, Mike, I would say that our pricing isn't so much to combat The COVID and changes in mortality, we haven't really viewed our the mortality, we kind of mentioned For the long run, long term mortality assumptions very differently. We did have some pricing increases in 2021, but that was more for regulatory, So regulatory changes that went into place as well as the lower interest rate environment. So that's where while we had some premium increases. And given our captive agency, we're Able to put in some premium increases from time to time for those purposes, but I wouldn't say that we're really seeing any for directly related to the COVID.

Speaker 5

Thank you.

Operator

And we have no further questions at this time. I'd now like to Turn the call back to Mike Majors for closing remarks.

Speaker 1

All right. Thank you for joining us this morning. Those are our comments and we'll talk to you again next quarter.

Operator

This concludes today's call. Thank you for your participation. You may now disconnect.

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