Freshworks Inc., a software development company, provides modern software-as-a-service products worldwide. The company offers Freshdesk Support Desk that enables businesses to delight their customers at every service engagement touchpoint across traditional channels, including email, as well as modern channels, such as messaging and social media; Freshdesk Messaging, which provides agents with a modern conversational user interface to engage with customers across web, mobile, and social messaging applications; Freshdesk Contact Center that helps agent with cloud-based telephony system to connect with customers; Freshdesk Omnichannel Suite, an integrated suite to engage and track customers across digital and traditional channels; and Freshdesk Customer Success that helps customer success managers at B2B subscription companies. It also provides Freshsales, which provides configure-price-quote functionality to create quotes and AI-driven pipeline management to help salespeople predict deals performance; Freshmarketer, a marketing automation solution to acquire, engage, and retain customers; and Freshsales Suite, an unified sales and marketing solution that allows businesses to engage and track customers, as well as Freshservice that enables organizations to use its AI-powered service management capabilities to streamline IT service delivery. In addition, the company offers Freshteam, a HR Management solution that allows businesses to manage the entire employee lifecycle, including recruiting, employee onboarding, and other HR workflows; Freshping, a solution to monitor website availability, and get alerts and status pages; Freshstatus, which allows businesses to create a custom branded website status page; and Freshworks Neo, a platform that enables customers to extend and integrate Freshworks solutions to mold their business processes. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is headquartered in San Mateo, California.
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