HomeServe plc operates as a home emergency repairs and services business, providing repair, maintenance and installation solutions to residential customers. Founded in 1993 and headquartered in Walsall, England, the company began as a plumbing services provider and has since expanded into a full suite of home assistance plans covering plumbing, heating, drains, electrics and home appliances. Through subscription-based service agreements, HomeServe offers customers access to a network of vetted local contractors to undertake emergency call-outs, preventative maintenance and system upgrades.
The company’s core products include home emergency coverage plans, which are backed by insurance and assurance products underwritten by partner insurers. Policyholders pay an annual or monthly fee in exchange for repairs or replacements needed to restore essential home systems, such as boilers, piping and wiring. In addition to its emergency offerings, HomeServe provides one-off repair and installation services for boilers, central heating systems and renewable energy technologies, as well as water and drainage solutions for domestic properties.
HomeServe has grown through a combination of organic expansion and strategic acquisitions, and it now serves markets in the United Kingdom, the United States, France and Spain. In North America, it operates under the HomeServe USA brand, while in continental Europe it trades as HomeServe France and HomeServe Iberica. The company utilises a centralized call-handling and customer support structure alongside regional field teams to ensure rapid response times and consistent service standards across its territories.
Governed by a board of directors and led by Group Chief Executive Andy Haste, HomeServe continues to focus on innovation in smart-home integration and digital customer engagement. The company emphasises data analytics and preventive diagnostics to identify potential faults before they become emergencies, aiming to reduce downtime for customers and drive operational efficiency across its contractor network.
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