Jacada, Inc. is a digital transformation software provider specializing in robotic process automation (RPA) and customer service automation. The company’s flagship solutions are designed to streamline agent-assisted interactions and self-service channels by integrating legacy systems through low-code connectors to deliver consistent omnichannel experiences.
Jacada’s product suite includes tools for process orchestration, customer journey management, and desktop automation. Its RPA platform enables organizations to automate repetitive back-office and front-office tasks, while its digital engagement solutions provide chatbots, virtual assistants, and dynamic guidance to enhance customer satisfaction and operational efficiency.
Founded in 1990 and headquartered in New York, Jacada maintains development centers and regional teams across North America, Europe, and the Asia-Pacific region. The company primarily serves industries with complex legacy infrastructures, including financial services, telecommunications, insurance, and utilities, helping clients modernize workflows and accelerate digital initiatives.
As part of the UNICOM Global family of companies, Jacada leverages shared expertise and resources to expand its technology offerings and worldwide reach. The company continues to evolve its platform with AI-driven analytics and low-code design to support enterprises in their ongoing digital transformation journeys.
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