Mcorpcx, Inc. (OTCMKTS:MCCX) is a technology company specializing in cloud-based customer experience (CX) solutions for enterprises and mid-market organizations. The company’s core platform integrates omnichannel communication channels, allowing clients to manage interactions across voice, email, chat and social media through a unified dashboard. By leveraging artificial intelligence and advanced analytics, Mcorpcx aims to help businesses optimize customer support workflows, improve service response times and gain deeper insights into customer sentiment and behavior.
The company offers a suite of modular products, including an AI-powered chatbot engine, workforce management tools and real-time performance reporting. Mcorpcx provides end-to-end implementation services, from initial requirements analysis and platform configuration to user training and ongoing technical support. Its subscription-based software is delivered via a secure, multi-tenant cloud environment, enabling clients to scale resources up or down based on seasonal demand and evolving business needs.
Founded in 2014 and headquartered in Seattle, Washington, Mcorpcx has steadily expanded its global footprint, establishing regional offices in London and Singapore to serve customers across North America, Europe and Asia-Pacific. Over the years, the company has forged partnerships with leading CRM providers and contact center hardware vendors, broadening its ecosystem of integrations and ensuring seamless interoperability with existing IT infrastructures.
Under the leadership of CEO Rachel Adams—who brings more than two decades of experience in enterprise software development—and CFO John Lee, Mcorpcx has focused on innovation and customer success as key drivers of growth. The executive team emphasizes research and development initiatives aimed at enhancing automation capabilities and strengthening cybersecurity measures, positioning the company to address the evolving demands of customer experience management in a rapidly changing digital landscape.
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