MCX Technologies Corporation provides customer experience management solutions in the United States. It develops and delivers consulting and professional services that are designed to help corporations enhance their customer listening and customer experience management capabilities. The company offers Touchpoint Mapping On-Demand, a research-based online software-as-a-service (SaaS) solution designed to provide insights to organizations that enhance customer and employee experience, brand, and loyalty for customer-centric organizations to measure and gather customer data across various touchpoints, channels, and interactions with their customers. It also provides McorpCX | Persona, an online SaaS solution for developing and managing customer persona, as well as automating the current manual process of developing, managing, and sharing persona across corporations. In addition, it offers professional and related consulting services, including customer experience management consulting in the areas of research, strategy development, planning, education, training, and best practices. The company was formerly known as McorpCX, Inc. and changed its name to MCX Technologies Corporation in August 2020. MCX Technologies Corporation was founded in 2001 and is headquartered in San Francisco, California.
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