Quadient is a global technology company specializing in solutions that streamline the flow of communications and goods. Its core business activities span mailing and shipping automation, customer communications management (CCM), and digital process optimization. The company develops a range of hardware and software products designed to help organizations manage physical and electronic mail, automate parcel processing, and deliver personalized customer communications across multiple channels.
In its mailing and shipping division, Quadient offers automated franking machines, folder inserters, and parcel lockers to improve operational efficiency for businesses of all sizes. The company’s CCM software suite enables marketing and customer service teams to design, create, and distribute highly targeted documents and interactive communications. Quadient’s digital solutions include workflow automation tools and online platforms that support secure document exchange, e-invoicing, and digital mailroom services.
Founded in 1924 and originally known as Neopost, Quadient adopted its current name in April 2019 to reflect its broader focus on customer experience management and parcel automation. Headquartered in Bagneux, France, the company maintains a presence in over 90 countries across Europe, North America, Asia-Pacific, and Latin America. Quadient’s global network of support centers and channel partners serves a diverse client base in banking, insurance, healthcare, retail, and government sectors.
Quadient’s leadership team is led by Chief Executive Officer Jean-Pascal Tournier, who joined the company in 2012 and has guided its transformation toward digital and e-commerce solutions. Under his tenure, Quadient has completed several strategic acquisitions to strengthen its software portfolio and expand its footprint in high-growth markets. The company continues to invest in research and development aimed at advancing automation technologies and enhancing the customer experience.
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