Touchpoint Group, Inc. is a technology-enabled services company that provides data-driven solutions and digital marketing support to a diverse set of industries, including healthcare, financial services, government and consumer markets. Through its suite of software platforms, call center operations and analytics capabilities, the company helps clients improve customer engagement, drive lead generation, streamline payment processes and ensure regulatory compliance. Its integrated approach combines proprietary technology with human expertise to deliver measurable results across the full customer lifecycle.
Founded in the early 2000s and headquartered in the southeastern United States, Touchpoint Group has gradually expanded its footprint across North America. The company began as a focused call center operator for healthcare clients and has since developed cloud-based applications that support workforce management, compliance monitoring and performance reporting. Touchpoint’s growth strategy has included strategic partnerships and the roll-out of specialized services tailored to Medicaid and Medicare Advantage organizations, property and casualty insurers, financial institutions and state agencies.
Touchpoint’s product portfolio encompasses customer relationship management tools, predictive analytics engines, member satisfaction surveys and automated outreach campaigns. Its payment processing division offers secure, PCI-compliant solutions for electronic and phone-based transactions, while its marketing services arm delivers multi-channel campaigns designed to increase referral volumes and enhance brand loyalty. All offerings are supported by a data governance framework that helps clients navigate complex regulatory environments and achieve operational efficiencies.
Leadership at Touchpoint Group is comprised of seasoned executives with deep expertise in technology, data analytics and highly regulated markets. The executive team drives strategic direction, product innovation and operational excellence, guided by a board of directors that brings experience in finance, healthcare and government services. This leadership structure supports Touchpoint’s commitment to continuous improvement and positions the company to capitalize on evolving trends in digital transformation and customer engagement.
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