CSG Systems International Q3 2023 Earnings Call Transcript

Quartr
Provided by Quartr
November 1, 2023

There are 11 speakers on the call.

Operator

Thank you for standing by. My name is Bailey, and I will be your conference operator today. At this time, I would like to welcome everyone to the Q3 2023 CSG Systems International Inc. Earnings Conference Call. All lines have been placed on mute to prevent any background noise.

Operator

After the speakers' remarks, there will be a question and answer session. Please limit your question to one initial and one follow-up question. Draw your question and answer session. And I will now turn the call over to John Ray, Head of Investor Relations.

Speaker 1

Thank you, operator, and thanks to everyone for joining us. Like last quarter, we will be working from a slide deck, which can be found on the Investor Relations section of our website. Please take a moment to locate these slides. Today's discussion will contain a number of forward looking statements. These include, but are not limited to, statements regarding our projected financial results, our ability to meet our clients' needs through our products, services and performance, and our ability to successfully integrate and manage acquired businesses in order to achieve their expected strategic, operating and financial goals.

Speaker 1

While these risks reflect our best current judgment, they are subject to risks and uncertainties that could cause our actual results to differ materially. Please note that these forward looking statements reflect our opinions only as of the date of this call, and we undertake no obligation to revise or publicly release any revision to these forward looking statements in light of new or future events. In addition to factors noted during this call, a more comprehensive discussion of our risk factors can be found in today's press release as well as our most recently filed 10 ks and 10 Q, which are all available in the Investor Relations section of our website. Also, we will discuss certain financial information that is not prepared in accordance with GAAP. We believe that these non GAAP financial measures, when reviewed in conjunction with our GAAP financial measures, provide investors with greater transparency to the information used Spire Management team in our financial and operational decision making.

Speaker 1

For more information regarding our use of non GAAP financial measures, we refer you to today's earnings release and non GAAP reconciliation tables on our website, which will also be furnished to the SEC on Form 8 ks. With me today on the phone are Brian Shepherd, Chief Executive Officer and Hai Tran, Chief Financial Officer. With that, I'd like to now turn the call over to Brian.

Speaker 2

Thanks, John. Hi, everyone. We appreciate you joining the call as we begin on Slide 4. Team CSG delivered fantastic results in both Q3 and the 1st 9 months of the year. We posted 9 and year over year revenue growth through the 1st 9 months of 2023, all coming from organic growth.

Speaker 2

Operating margin was 17.5%, which is a significant improvement over the 16.6% we reported through the 1st 9 months of 2022, proving our ability and our commitment to consistently expand CSG's operating leverage with disciplined execution. During the quarter, we took a big step in optimizing our balance sheet. In September, we completed successful $425,000,000 convertible debt raise. This transaction had many benefits including lowering our interest rate to 3.875 percent on the majority of our debt, freeing up our revolver for future M and A and giving our capital structure a more balanced mix of fixed and floating rate debt. Plus shareholders will experience no equity dilution until our share price On the share buybacks, last quarter we announced a $100,000,000 repurchase plan.

Speaker 2

We are excited to announce that this program is complete as we have repurchased $107,000,000 worth of CSG stock during Q3. For historical context, this was our largest quarterly share repurchase quarter since Q3 of 2007. Looking forward, we will continue to opportunistically repurchase shares through the end of 2024 with the expectation that we will buy back shares to offset employee stock compensation at a minimum with the opportunity to buy back more than this when we believe it will create greater shareholder value. From a guidance perspective, we are pleased to raise our non GAAP EPS guidance and reiterate all other financial guidance target ranges for fiscal year 2023. At the end of the day, our faster revenue growth is fueled by strong ongoing market demand for CSG's industry leading SaaS products and good sales performance.

Speaker 2

CSG's sales pipeline is large and healthy as we win and wow big new customers in a wide variety of Faster Growth Industry Verticals. Turning to Slide 5, I will reiterate the 4 strategic objectives that will help CSG create more shareholder value and allow followers of our story to track our progress. As I just shared, CSG expires to deliver long term organic revenue growth in the 2% to 6% range, striving to consistently be at or above the midpoint of this range. That is why we're so pleased to see the midpoint of our 2023 revenue guidance sitting above the top end of this range at approximately 6.7%. We aimed at operating scale and expand our operating leverage by growing revenue to $1,500,000,000 by year end 2025 with bottom line growing as faster, faster than top line revenue growth.

Speaker 2

This scale will come from a combination of good organic revenue and sales growth combined with disciplined inorganic moves. Further, we strive to be the number one SaaS provider of choice for global communication service providers by providing the most value adding technology platforms and by being easier to do business with than our competitors. And finally, we plan to diversify revenue even more as we win big and faster growth industry verticals like retail, Government, Financial Services, Healthcare, Technology and More. Moving to Slide 6, you can see that we delivered against all four objectives with our excellent results through the 1st 9 months of 2023. On strategic revenue growth, we reported $872,000,000 worth of revenue through the 1st 9 months of 2023, resulting in 9% year over year growth, our best year to date 9 month result in nearly 20 years.

Speaker 2

On the right hand side of Slide 6, we believe that CSG's high recurring revenue SaaS business model and our strong healthy balance sheet make us an attractive investment. By 2025, we aspire to gain scale in the markets where we compete and generate $1,500,000,000 in annual revenue, which implies that CSG will have added over $500,000,000 in profitable recurring revenue from 2020 to 2025. Over the medium to long term, we aspire to expand CSG's operating leverage and use our strong balance sheet to deliver non GAAP EPS growth that meets or exceeds revenue growth. On this last point, I want to reinforce a key principle for the CSG Board of Directors and management team. Investors can be assured that team CSG is laser focused on creating shareholder value and earning the right to grow profitable revenue faster, not adding empty calorie revenue.

Speaker 2

We will maintain a disciplined high return on invested capital mindset as we explore a wide range of strategic moves to create greater shareholder value. Moving to Slide 7, we wanted to highlight just how far we've come in a short period of time with respect to accelerating our organic revenue growth. From 2016 through 2020, CSG averaged about 1.8 percent year over year organic revenue growth, growing our organic revenue by $14,000,000 on average over that period of time. Around 3 years ago, we introduced our new organic revenue growth targets, stating that we wanted to take our historical 1% to 3% organic revenue growth range and double it to 2% to 6%. And we are proud to share that Team CSG has delivered on this commitment, averaging over 5% organic revenue growth from 2021 to year end 2023 as implied by our current year revenue guidance targets.

Speaker 2

Focusing on the bar chart on the far right, the low end of our current revenue guidance would see us achieving approximately 5.5 percent year over year organic revenue growth in 2023, while the high end of our 2023 guidance which see us deliver approximately 7.8 percent year over year organic growth. This means that team CSG is on track to add $60,000,000 to $85,000,000 in new organic revenue growth in this year alone, almost a 6x increase at the high end compared to our 2016 to 2020 historical performance. At the end of the day, we are laser focused on maintaining this momentum in the coming years. Turning to Slide 8, we had good successes through the 1st 9 months of the year on our goal to be the number one technology provider of choice for communication service providers globally and our continued success with both North American and global CSPs prove that we are executing well against this strategic priority. Earlier this year, we completed our conversion of 14,000,000 customers from a competitor's platform at Charter.

Speaker 2

We have long term contracts with both Charter and Comcast that run through Q1 2028 year end 2025 respectively. And as a reminder, CSG's relationship with Comcast and Charter is on a per customer basis. While video subscriber losses have gotten a lot of headlines over the past week, Comcast and Charter's residential and SMB customer base stayed broadly flat during Q3. This may seem like a minor nuance, but it is a very important one. On new logo wins, we extended and expanded our 10 plus year relationship with 1 of the leading cable broadband providers in the U.

Speaker 2

S. CSG was selected to digitally transform their BSS stack to simplify their business processes with our agile and cutting edge solutions. And we continue to win more business in the wireless telecom market. We won a great new logo with M1, one of the leading mobile carriers in Singapore. CSG was selected to modernize their B2BBSS stack.

Speaker 2

And importantly, this deal highlights the strength of CSG's solutions as we are replacing our main competitor. Turning to Slide 9, since 2017, we have diversified our revenue coming from exciting new industry verticals from 7% of total 2017 CSG revenue to 27% of our Q3 2023 revenue, a fantastic accomplishment in a relatively short amount of time. We are a partner of choice for big brands and higher growth industry verticals where we help our customers digitize and modernize their customer experience and provide them with cutting edge integrated payment solutions. And during the 1st 9 months of 2023, Bose solutions delivered good double digit organic with one of the world's leading technology firms. We are deploying our AI powered digital CX solution to provide their customer self-service capabilities in the voice channel.

Speaker 2

You may remember that we announced a similar U. S. Focused win with this customer earlier this year. We are delighted to share that we have expanded our solutions to every country where this company operates. Globally, these solutions will help reduce the number of contact center calls, lower the number of agent to agent phone transfers and limit the number of repeat customer call center contacts.

Speaker 2

This is an excellent example of how CSG's AI driven digital CX SaaS platforms help big exciting brands, improved customer experience and save operating costs. And in a moment, we will share a slide that provides more details into how CSG is integrating AI into every aspect of our business. In the payments market, our continued double digit revenue growth is a testament to our industry leading SaaS integrated payments platform. We now provide award winning payment solutions to 110,000 active merchants and ISV partners who need ACH, credit card, payment gateway and payment processing capabilities serving a wide range of recurring revenue industry verticals. In September, we launched CSG Forte Engage, which is a multi channel no code payment solution that puts the power of our suite of payment solutions into the hands of our customers.

Speaker 2

With CSG Forte Engage organizations can leverage NanoSight technology to create customized secure statements and send them to customers for payment via SMS, email, two way interactive voice response or the contact center. By making it easy for organizations to send branded and personalized statements that can securely accept payment in real time, remove their exposure to sensitive data and modernize the customer experience. Of note, CSG Forte Engage Helped one of our customers reduce uncollected payments by 85% and another merchant to increase customer engagement by 6 60 percent leading to $8,000,000 in incremental revenue. Turning to Slide 10, we wanted to explain how CSG is integrating AI into the fabric of our business. As CSG AI starts with embracing the technology, encouraging experimentation and building the foundation and framework to set our employees and customers up for success.

Speaker 2

And proud of the work that the team has done to build the foundational elements that allow CSG to realize the big benefits of generative AI while protecting our employees and customers. We have established CSG's corporate AI policy, created an AI community practice that shares community learnings across our approximately 6,000 employees and implemented a reusable framework, toolsets and infrastructure that are shaping and guiding our ethical use of AI globally. One of the main value creation drivers is how CSG is beginning to use AI CSG teams in almost every functional unit, including sales, customer service, R and D, compliance, legal, cybersecurity, HR, Financial Planning, Accounting and more are innovating to help CSG grow revenue and profit even faster and to be easier to do business with for our customers and our employees. A second major value creation lever is how we build generative AI into CSG's products and solutions to bring more value to customers and to help CSG grow even faster. As a reminder, leveraging and embedding data driven capabilities into our products is not new for us.

Speaker 2

CSG products are industry leading in part because we have used advanced machine learning and predictive analytics for well over a decade and now we are expanding these capabilities to take advantage of the new capability offered with generative models. A recent example of this is the exciting launch 2 weeks ago of CSG's bill explainer dotai new product, One of the biggest drivers of calls into contact centers in many industry verticals is when customers see something on their bill that surprises them. Bill shock is one of the single biggest drivers of cost and customer dissatisfaction. Leveraging the power of AI, CSG is now taking the value we bring to customers globally to the next level. We have partnered with Microsoft and the Azure OpenAI Framework.

Speaker 2

We are allowing consumers to interact with our new AI models to have personalized interaction with their bills to drive down costs and further increase customer satisfaction. I'm excited about how the team has embraced AI, the progress team CSG is making to quickly launch tangible new use cases to Wow! Big customers all around the world. I'll wrap up on Slide 11 before turning it over to Hai. CSG has delivered excellent results through the 1st 9 months of 2023.

Speaker 2

We are raising our full year non GAAP EPS guidance and reiterating all other financial guidance targets. We continue to win fantastic new customer logos quarter in, quarter out. We continue to diversify And we continue to demonstrate our commitment to run our business more efficiently with non GAAP adjusted operating margins in the mid-seventeen percent range through the 1st 9 months of the year. So our messages to our 3 key stakeholders are clear. To our employees, CSG's best days and biggest breakthroughs are still ahead of us.

Speaker 2

We will keep dreaming big and demanding even more from our collective global talent as we do whatever it takes to turn our giant dreams into reality. To our customers, CSG is here for you. We have dedicated to being easier to do business with than any of our competitors while serving your toughest business and technology related challenges. We thank you for your continued trust in us. To our shareholders, CSG's transformation is just getting started.

Speaker 2

Faster recurring revenue growth, improved operating leverage and exciting industry vertical diversification are what this management team and our Board of Directors we'll hold ourselves accountable to and we will do it with a high integrity focused execution and good governance that you've always come to expect from CSG. With that, I will turn it over to Hai.

Speaker 3

Thanks, Brian. Let's walk through our Q3 9 month year to date financial results, and then I'll wrap up with some conclusions. Starting on Slide 13, we generated $817,000,000 of revenue for the 1st 9 months of 2023, which represents 9.0% year over year growth, all of which was organic. Additionally, we reported 5.0 percent year over year organic revenue growth in Q3. Our strong 1st 9 month revenue increase was primarily attributed to the continued growth of CSG's revenue management solutions, including the conversions of customer accounts into CSG solutions, strong year over year growth in our digital CX solutions and increased payment volumes.

Speaker 3

As we mentioned on our Q1 earnings call, Some of the revenue uplift we recognized in Q1 was related to the timing of certain license oriented deals moving from Q4 of 2022 into Q1 of 2023 and the growth we get in 2023 from converting certain subscribers off of a competitor at Charter over the last 12 months. Even when excluding both of these items, our 1st 9 months of revenue growth rate would have been at the top end of our long term organic revenue growth range of 2% to 6%. Our 1st 9 month 2023 non GAAP operating income was $142,000,000 or non GAAP adjusted operating margin of 17.5 percent as compared to $124,000,000 or 16.6% in the prior year. Our Q3 non GAAP adjusted operating margin of 17.0% contributed to the excellent year to date results. The good growth in non GAAP operating income and non GAAP adjusted operating income margin percentage for the year to date period was driven by a combination of the margin improvement and efficiency we have implemented over the last 4 quarters and the FAFSA revenue growth, which is enabling us to further expand our operating leverage.

Speaker 3

Moving on, our non GAAP adjusted EBITDA was $183,000,000 for the 1st 9 months of 2023 or 22.7 percent of revenue excluding transaction fees as compared to $166,000,000 or 22.3 percent in the 1st 9 months of 2022. Lastly, our year to date 2023 non GAAP EPS was $2.76 and identical results from the prior year period as increases in revenue and operating margin were offset by higher interest expense and foreign currency headwinds. Turning to Slide 14, I'll go through the balance sheet, our cash flow generation and shareholder returns. Our 9 month 2023 cash flow from operations was $52,000,000 as compared to $10,000,000 in the prior year period. Further, we had non GAAP free cash flow of $29,000,000 in the 1st 9 months of 2023 as compared to a negative $22,000,000 in the same period in 2022.

Speaker 3

The primary driver of this increased cash flow performance was favorable working capital changes driven by accrued employee compensation and deferred revenue. With respect to our balance sheet, during the quarter, we executed a very successful convertible debt deal. This deal delivered multiple benefits, including lowering our interest rate, freeing up a revolver for future M and A and giving our balance sheet a better mix of fixed and floating rate debt. Plus, equity shareholders will experience no equity dilution until our share price reaches approximately $96.50 As a reminder, we raised $425,000,000 in convertible debt with a 3.875 percent coupon and we paid $275,000,000 on our revolver. Moving on, we ended the 3rd quarter with $147,000,000 of cash and cash equivalents.

Speaker 3

That along with our outstanding debt at September 30, 2023 results in $428,000,000 of net debt and our net debt leverage ratio sits at 1.8 times of adjusted EBITDA. Moving to the bottom right of the slide, we declared $26,000,000 in dividends during the 1st 9 months of 2023. In addition, we repurchased $107,000,000 in stock Q3, the majority of which was tied to repurchasing the Delta hedge shares associated with our convertible debt rate. Turning the page, we'll touch on guidance. As Brian mentioned, we are raising our non GAAP EPS range to 3.50 dollars to $3.70 as a result of our good operating performance and our share repurchase activity in Q3 of 2023.

Speaker 3

We are reiterating all other financial guidance ranges. And with respect to our free cash flow guidance, We now expect to come in towards the lower end of our original $80,000,000 to $120,000,000 target due to the timing of certain working capital movements. These movements include the timing of collection for certain trade receivables around quarter end, including those related to the deployment of certain large global telecommunications projects. Wrapping up, CFT will continue to relentlessly prioritize Every investment we make and stay disciplined in the allocation of resources and the use of capital. Innovation, including How we leverage the transformative power of AI across CSG and an adherence to a risk reward framework with continuous learning are key cornerstones of how we manage the business.

Speaker 3

CHP is well positioned with a strong sales pipeline and a high quality recurring revenue customer base. We remain committed to accelerating and diversifying our revenue growth, which may include closing and integrating disciplined value added acquisitions. We believe this approach combined with our consistent capital distribution will serve our shareholders well. With that, I'll turn it over to the operator to facilitate the question and answer session.

Operator

Thank you. At this time, I would like to remind everyone in order to ask a question and then the number one on your telephone keypad. Please limit your question to one initial and one follow-up question. Your first question comes from the line of Maggie Nolan with William Blair. Your line is open.

Speaker 4

Hi, thank you and congrats on the results. Thinking about some of the commentary about the revenue growth rate and even when you back out Some of those kind of non repeatable items, you're still at the high end of your growth range. So I'm wondering if you can kind of distill for us What really drove this and what sort of factors we should be looking for to determine whether this level of growth is on the table for next year or years ahead?

Speaker 2

Yes. Hi, Maggie. Thanks a lot for joining the question the call and appreciate the question. We absolutely do believe we can continue to execute accelerated organic growth. As we've said, 2% to 6% is our range.

Speaker 2

We fully expect the good performance to be at the midpoint or higher. So we We do believe that accelerated faster growth is sustainable. There's a couple of things that's going on. 1st, the diversification in the new industry verticals in the AI driven digital CX. We're having big new wins.

Speaker 2

Our pipeline is strong. We continue to deliver value and as we know in this environment, if you can deliver cost savings, improve CX and do it using their data in the SaaS model, then that stays above the cut line even in terms of a tough environment. Same thing in payments, SaaS driven platform, Good growth with the number of merchants. We see transaction volume growing and both those 2 on diversification are big contributors. To kind of come back to the core of BSS and revenue management, Global Telecom, we continue to win big deals and consistently execute both on the sales and the delivery side.

Speaker 2

And what we see with Global Telecom, commoditization of voice and data, The need for less customized solutions, lower cost, be more agile, leverage of product business model is resonating all around the world. And so we've all the growth we continue to see in the global telecom business. I think if we come all the way back into our American cable business, There's been questions about slowing broadband net adds in that space. First, we see significant potential even in our big two cable customers opportunity to expand land mass, opportunity to take on more new areas if we just continue to serve them well and notwithstanding some of the maybe current short term challenges. When we look at who's positioned to win in a consolidating block play U.

Speaker 2

S. Market. We think our big two customers in the longer term have A lot of potential including Homes Pass and what they're doing to invest in their networks. So we do absolutely expect to continue this accelerating growth momentum we've had.

Speaker 4

Thanks for that, Brian. And then you gave the example of The different outcomes you were able to achieve through CSG Forte Engage and you talked about reduced uncollected payments and increased customer engagement and a few other metrics. So is our solutions and offerings like this additive to the margin profile of the business. And when you think about those different outcomes that you outlined, is there a way to kind of monetize this in a different way like outcome based or gainshare type of arrangement.

Speaker 2

Yes, I'll maybe take the first and Haile, you can talk about the outcome based is. So we do expect in our digital CX business and in our payments business to be able to see strong double digit organic growth and potentially to layer on disciplined value creating acquisition as we just add to our product portfolio and strength. So one of the strengths on the payment side is our ability to have our SaaS platform to be able to quickly onboard merchants not just credit card transactions, which is the bigger percentage, but also we're one of the best in the industry at ACH, which is a more efficient payment channel and we can do SMB or large enterprise. And so kind of that modular approach where we can sell direct or through channel partners and ISVs Who can onboard and sell on our behalf as they onboard more merchants are 2 of our bigger initiatives. As far as the business model, I think you'll see us Stick more with our the model we're using, but I believe any thoughts on how we might use different approaches in the space.

Speaker 2

Yes, I think

Speaker 5

that generally speaking in this type of economic environment, there are a lot of financial pressures on our customers across multiple different geographies industry. ROI based selling approach is something that Michael focused on. And so it's very much outcome based Revise is very quantifiable, right? That differentiates us, enables us to really speak directly to customers around some of their real challenges and how we can deliver quantifying.

Operator

Your next question comes from the line of Matthew Harrigan with Benchmark. Your line is open.

Speaker 6

Thank you. Congratulations on the results clearly. I was curious if you could elaborate on what you're seeing On the M and A side as you target that $1,500,000,000 in top line particularly given the latitude you now have with your balance sheet and do you think pricing is getting saner in the SaaS market and Are you seeing opportunities that really fit like a glove with what you're trying to do, particularly given your capacity to leverage AI? Thank you.

Speaker 2

Thanks Matt. Hope you're doing well. Absolutely, the M and A is part of our strategy. The two questions we probably get the most from investors. 1, can you still get to $1,500,000,000 by 2025?

Speaker 2

And 2, are you going to do that with discipline to deploy capital? The answer that we Hopefully demonstrated with the results of the deals we've done is yes on both. So first, what we see on the acquisitions, We should continue to look for strategic product capability that can be added to what we do and bring more value to our end customers. And if we do that with good integration of culture and people, then that's how we've been able to unlock value with the acquisitions that we've done and we like our track record. And as we do that, the second thing we like, we see valuations on various companies either that might want to divest certain assets Or on companies that would sell the whole company, that should come down closer to what we would see as a good value creating strike zone, Because we think the best way you can mess up a good acquisition is to overpay.

Speaker 2

And so we do think valuation continues to say there will be good actionable deals in the coming period of time. Now specifically on the discipline and hopefully we've seen with the deal we did with KiteWheel, It was an AI driven, data driven platform that became a centerpiece of our Exponent launch in Digital CX. We see the results on double digit organic growth and profit contribution coming from that. We see Tango Telecom, where we added capability in to our global telco offer, really strong performance, same thing on Digit, adding CPQ and order management. So in all the areas we expect and are constantly looking at dozens of deals and being very disciplined to make sure it comes into the strike zone of what a good deal looks like.

Speaker 2

The one area that I think we aren't seeing valuations come in is more in the AI space. And so what we see right now is, A, we have strong AI capabilities inside our 4 walls and we're leveraging that for internal efficiencies as well as improved and extending the offering and the value we bring customers, but you're seeing us take a more partner driven approach like a partnership with Microsoft. There There's big players in the space and there's a lot of the smaller players that have what we might consider over inflated valuations. We think there's going to be a lot of shakeout at the low end of this. So we don't think that's a great highly disciplined approach on the AI side specifically, We're not ruling any of those out.

Speaker 2

Again, just stick to our disciplined strategic focus on M and A.

Speaker 3

Beautiful. Thanks, Brian.

Speaker 2

Thanks so much.

Operator

Your next question comes from the line of Timothy Horan with Oppenheimer. Your line is open.

Speaker 7

Hi, guys. Congratulations on moving so rapidly on AI. Just wanted to focus on that, if you don't mind. Do you own the label data to train the models? And can you give us a little bit more color on what model you're using?

Speaker 7

And how long do you think it will take to have a material impact on your financials, either to reduce expenses or drive new revenue growth? And

Speaker 2

do you

Speaker 7

have a lot of new products in mind that can leverage AI? Thanks.

Speaker 2

Hey, Kevin, thanks. Really good questions and timely questions. 1st, AI, the way we describe it is, we don't think we're bleeding it, but we do think we're leading edge in terms of how we're deploying and using. On the data side Typically, I would say that the majority of the data is actually not ours. There is some data in some of our solutions and some of our businesses Where we actually have access to and can leverage more directly.

Speaker 2

But I would say the bigger is it would actually be customers' data And they would be needing to opt in and work with us on that as many of them are and looking at different opportunities. Specifically on kind of the balance between revenue growth and accelerating and contributing to the being at the upper end or above separate end of our long range targets. It is you've seen us launch 3 products and there's more in the works around that. And we just think it's kind of core to the capability and it's an extension of what we've already been doing on machine learning and others. So We're really excited by the Bill Explainer dot AI launch to address Bill Shock.

Speaker 2

That's a huge opportunity and a big driver in cable, Global Telecom, but it also in lots of other industries, whether that be insurance, utilities, other enterprise businesses that serve consumer on that side. So we do expect to be doing more launches around it. And on the model side, you see us we have data scientists inside our 4 walls, who will also leverage some of our bigger partners and some of our smaller partners that have targeted large language models around that. Hi, maybe you want to talk about the efficiency side of the our long term range is 16% to 18%. We've shown we can solidly operate this company into 17%.

Speaker 2

We'd love to get to the upper end. How do you think about AI On the margin side, hi. Yes.

Speaker 5

I think that increases the pace of rate with which we can get to this net threat of our target. We are clearly trying to take full advantage of the new and emerging technology, and we're democratizing that across the organization as we As you can see in the chart that Brian shared, right, every department across the organization We're now starting to explore unique and interesting opportunity, and that's where I think the unit really unlocked a lot of the efficiencies in the month.

Speaker 7

And then just maybe 2 financial questions. Broadband has been revenue has been relatively stable now in the last 3, 4 quarters. Would you expect that to accelerate and what's it going to take there? It sounds like you have some basically new products maybe it's related to AI to kind of get that going again?

Speaker 2

Yes. On the cable side, I think there's a couple of things. 1, I think one of the biggest maybe misunderstood Our story and our company is video cord cutting in our core big cable customers does not hurt CSG. It's about the customer relationship and what we focus on is even though we have a high market share in North American table, we have huge headroom for growth. They do a lot on internal IT development.

Speaker 2

There's still meaningful parts that we don't serve today that we could displace vendors. They also we think will grow through some of the current challenges they have. So we absolutely expect to think that our big 2 and our North American table in general can grow year in, year out at or above the rate of the company growth. At any given quarter, it may not be that way exactly. That's on us.

Speaker 2

So what do we do in that? We got to bring them more value. We've got to constantly have the best operational ups of any vendor they use because usually when bigger customers feel pressure, they tend to turn and give more to those partners and vendors that are serving the best. So Ours is we don't take it for granted. We try to go earn that respect and value every day.

Speaker 2

We absolutely think we can continue to nicely even with some short term headwinds or even intermediate headwinds that any of our customers may face.

Speaker 5

Thank you.

Speaker 2

Thanks, Chad.

Operator

Your next question comes from Gregory Bunn, Sidoti and Company. Your line is open.

Speaker 8

Good afternoon. Why are margins projected to be down sequentially in the Q4? And then looking Beyond the Q4, obviously, you're driving steady consistent organic growth driving that scale. Do you see upside to your operating margin targets. I know in the past historically you've kind of operated at certain points at higher levels of profitability.

Speaker 8

Is that a is there a potential there for margins to expand from here?

Speaker 2

Yes. Thanks, Greg. First, we thought about that in terms of the guidance for the remainder of the year. And so first, We always come into every quarter expecting and believing we have a chance to be at the upper end, not the lower end. And it's absolutely our expectation to be able to drive that from a revenue growth, but we've got to we know we've got to execute well in Q4 and we're already a month into the quarter.

Speaker 2

So we Don't expect necessarily to have any step down, but let's see how Q4 comes in. We got some work to do with 2 months left in the year. Now specifically on the margin side of that, we it was great to see where we actually last quarter increased our non GAAP adjusted op margin range up to 16.75% to 17.1%. You see us now through 3 quarters in the business at 17.5%, which is just shy of 100 basis points improvement over last year. It's well within our 16% to 18%.

Speaker 2

And what we like to say is, we like 2017 better than 2016. Now that we're operating solidly to 2017, we're not giving guidance Yes, for next year, we would expect we don't expect to take a step back, Greg. And we talk a lot about just operational discipline and that's more small terms of the wrench constantly looking at how do we redirect our OpEx to better sales, better value and performance for customers and accelerated growth and that's what we're doing. We expect to continually expand operating leverage now. Bottom line grows faster, faster than top line.

Speaker 2

Year in, year out, there may be some quarter that's Better or a little lower than the others, but we like that this one we're seeing across our business. We thank our global industry leaders for finding a way to do that in A tough exciting market.

Speaker 8

Okay. And what is the share count now? I guess, where do you expect the share count to be in the 4th quarter?

Speaker 5

In the Q4 hold on, let me get back to you in that, Greg. I'll give you a very specific number.

Speaker 8

Okay, great. Thanks.

Speaker 2

What we said now, just as I stop pulling that up, what we said on the share buyback Yes, first after the big Q3 where we bought back $107,000,000 worth of stock. You'd see us do A little, it is the 3rd leg of our capital allocation stool. 1st is hands off glass on dividends. Secondly, focus on strategic value creating acquisitions and then 3rd have buybacks and at a minimum offset share dilution. I think you'll see at least at this stage share buybacks focused more on a steady approach.

Speaker 2

It is more along the lines of offsetting dilution After the big Q3 and the big prior year, we will get on buybacks.

Speaker 5

And Greg, you can assume from modeling purposes about 30 bps.

Speaker 8

Okay. All right, great.

Speaker 2

Thank you. Thanks so much, Greg.

Operator

Your next question comes from Shalom Rosenbaum with Stifel. Your line is open.

Speaker 2

Hi, thank

Speaker 8

you for taking my questions.

Speaker 9

I thought we just first question, just a little bit of just kind of the sequential gyrations, this big step up in telecom revenue and I know that's an area of focus for you. Brian, maybe you could talk about that and then and compare that with the 2 large clients had a little bit of a step down and There are just like projects that are rolling in and off on that, maybe just a little bit more color on that. And then I have a follow-up.

Speaker 2

That's very slow mo. Thanks so much for the questions. Yes, on Telecom, I mean, I guess what I would say is We've been talking a while about the giant wins we've had in Global Telecom and we're gaining a lot of traction in that part of that business. And so When we deploy a big win in telecom, there's both recurring revenue, maintenance, recurring license, other fees that we get and then there's also implementation that would come on. So the big deployments in Saudi with mobile, the 2nd largest, We've got big global customers in South Africa, in South Pacific, in Australia, and then we talked about the big one in the Caribbean.

Speaker 2

So That's just part of the growth and the momentum building that's going on in Global Telecom. I think you'll see that evolve some, including with the implementation revenue that gets recognized in a given quarter. So just a lot of traction in that part of the business. In the in our big 2s, you've actually seen Strong growth prior to this quarter, strong growth over the last couple of years in the combined big 2. And as you this quarter, it was more flattish.

Speaker 2

And I would say we get an evolution of some of its services, the majority of it is recurring revenue. So you'll just get some fluctuations around that in a given quarter, but kind of our overall message like we commented on couple of the earlier questions. We absolutely do believe that our big cable customers can grow consistently at in the 2% to 6% range and in some quarters can be at the midpoint or higher and you'll see some deviation on that quarter in quarter out.

Speaker 9

Okay, great. Thank you. And then just to point to the lower end of the free cash flow guidance range, Are you seeing your customers kind of extending the payment, I don't know if I'd call it terms, but maybe just paying late in the current environment or does that really just kind of a timing of milestones for various implementations and things like that?

Speaker 5

Yes, it is primarily timing of milestones. I think that our customers have still been fairly good about Making the payments at HAR is not kind of hasn't aged or looked materially different than it has in the past. It is more about the unbilled balance growing. And so I view that as a timing issue, particularly around some of the larger transformed Vipco from Telco

Operator

The final question will come from Brett LeBlanc with Cantor Fitzgerald. Your line is open.

Speaker 3

Hi, guys. Thanks for taking

Speaker 10

my questions and congrats on the quarter. Maybe just one on gross margin. I think it's kind of stepped down couple of 100 basis points year over year, all this year kind of sequentially declined. What's driving that and what should we expect on the gross margin on the go forward range or go forward basis.

Speaker 5

The majority of any movement on gross margin will be around mix business, right, today, right. And in our business, we have obviously a combination of services revenue and license revenues, SaaS revenue, all of which have a very different profile. So the mix of business will drive some of that. Now with that said, as in particularly as we look at our non telco business, right, our passcode business on payments and CX. They're clearly SaaS business.

Speaker 5

So as those ramp up, Yes, that's going to improve the mix as we drive greater efficiencies across the board in our other lines of business that's going to Drive opportunities for margin expansion on the gross margin side as well. So our expectation, as Brian I love the phrase, turn to the branch, is that we'll continue to kind of have a steady march towards margin improvement mix.

Speaker 10

Perfect. Understood. And then, just on the AI front, You talked about a lot of using it internally to make your employees more productive. Do you think this could be a potential driver for maybe guys to reduce headcount as this becomes more intertwined in your organization?

Speaker 2

I think that there's a lot of things that I think a lot of companies are looking at to be more efficient, absolutely. And the question is though as you continue if we can continue like we expect to do to continually accelerate organic revenue growth, That means it's going to potentially lead to the growth in headcount over time. And so what you may see is more of a headcount avoidance as opposed to a specific headcount cut because of the amount of growth we're having. Overall, do we expect it to drive improved customer service, more efficient customer service, more efficient sales and G and A and more efficiency in our R and D capabilities, Absolutely across the board and we're already seeing that with some of the just innovation that our teams are unleashing in all parts of the business. Will it lead specifically to headcount cuts?

Speaker 2

I'd say more headcount avoidance at this stage, but that's something where we could watch and update on future quarters.

Speaker 10

Perfect. Thanks guys. Really appreciate it.

Speaker 2

Thanks so much Brett.

Operator

And the next question comes from Nehal Chokshi with Northland Capital Markets. Your line is open.

Speaker 2

Yes. Thank you. And nice strong quarter here. Given that it was a nice strong quarter, why not raise calendar 2023 guidance? Hey, Alan.

Speaker 2

Hope you're doing well. Yes, no, it's a good question. Like we said, we talked about the guidance. We love the performance, the momentum that we're building in the business and we decided to keep the guidance the same and focus on just seeing how we can perform to get to the top end of the revolve in Q4. And so we do I think when we shared some maybe color at the end of Q1, we said this was going to be a little different shaped year.

Speaker 2

We said Q1 with the giant would look a lot Q4 would look a lot like Q1. We said Q3 would look a lot like Q2. So what you saw just announced Was Q3 actually came in $1,000,000 ahead of Q2. We delivered a giant Q4 last year and Q1. Now what we're going to do is rinse and repeat and have Q4 beat both last Q4 and materially and the strong Q1 we had.

Speaker 2

So, I would say we just decided we wanted to have our results be better than our predictions And we just wanted to make sure that we're overachieving with what we see. Okay, great. Thanks for the explanation. Thanks, Nehal.

Operator

And there are no further questions at this time. I will hand it back to Brian Shepherd, CEO for closing remarks.

Speaker 2

That was great. Thanks everyone for joining. I guess what we would say in closing is, hopefully the results we've quarter in quarter out so far this year, proved 2 main things. We absolutely intend to executed against a mid single digit organic growth like clockwork that's up to us to prove with results, not words. That absolutely is what we believe we can and will continue to deliver.

Speaker 2

Clearly, there's no reason our bottom line shouldn't grow as fast or faster than top line with great disciplined execution and we look forward to just continuing to create more value and we're super grateful to every CSG here everywhere around the world that continues to just dream bigger and deliver bigger and better results. More to come in Q4. Thanks for the time.

Operator

This concludes today's conference call. You may now disconnect.

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Earnings Conference Call
CSG Systems International Q3 2023
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