eXp World Q3 2023 Earnings Call Transcript

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Provided by Quartr
November 2, 2023

There are 7 speakers on the call.

Operator

All right. Well, let's get started. Hi, everyone. My name is Denise Garcia and I manage Investor Relations for eXp World Holdings. Welcome to EXP World Holdings' 3rd quarter earnings fireside chat via livestream and eXpi's campus, our metaverse.

Operator

Today, we'll begin with our earnings fireside chat with prepared remarks from Glenn Sanford, Founder, Chairman and CEO of eXp World Holdings and CEO, eXp Realty and Leo Pereja, Chief Strategy Officer, eXp Realty, followed by a review of the Q3 2023 Financial Highlights presented by Jeff Whiteside, CFO and Chief Collaboration Officer of eXp World Holdings. Following our prepared remarks, we'll open the call to a Q and A session with eXp World Holdings covering analysts and questions submitted to eXp. Let's begin with a review of the forward looking statements. There will be a number of forward looking statements made today that should be considered in conjunction with the cautionary contained in the company's SEC filings. Forward looking statements are subject to various risks and uncertainties that could cause our actual results to differ materially from these statements.

Operator

Please see our filings with the SEC, including our most recently filed Annual Report on Form 10 ks and quarterly reports on Form 10 Q for a discussion of specific risks that may affect our business, performance and financial condition. We assume no obligation to update or revise any forward looking statements or information. As a reminder, today's call is being recorded, and a replay will also be made available on expworldholdings.com. Now for a few logistics, we'll get started. For those of you joining in the eXpi campus today, see all 3 screens, hit the stage zoom button to the right of your chat box.

Operator

To zoom into a specific screen, you can hit the plus icon above that screen. If you happen to see no slides or a gray slide, hit the refresh icon on the top right hand corner of that screen to correct. While in eXpi campus, Should you need any help or have any questions, please enter your comments in the chat box at the bottom on the left and a member of the team will contact you. Lido, should you wish to ask a question during our presentation, you can enter your questions by scanning the QR code presented on the screen With your phone or go to slido.com and type in the event code, eXpi. From there, you could submit a question or vote up an existing question by giving a thumbs up.

Operator

You'd also like to have that question asked. This screen will remain up on the left hand side of the stage. Now, I'll turn the fireside chat over to our speakers before opening the call to your questions. Glenn, you can go ahead. Hi, Glyn, I think your mic might be off.

Speaker 1

It is, sorry about that. I had a lot of great things there. Hey, everyone, thanks today for joining us on our call During our Q3, I'll discuss some of our business strategy before getting into some of the highlights for the quarter And then passing on to Leo and Jeff who will take you through the financials. First, as you know, we began sharing business segment information On our Q4 earnings call last year. So you can actually see the profitability of eXp North America, Which as you'll note when reviewing the Q really enables us to invest in the growth areas of the business that we think are worth investing in.

Speaker 1

So EXP Realty includes the US and Canada and we're the largest single real estate brokerage in the US by transaction volume. So really proud of that success that we've done in really a very short period of time, 14 years. Our success in North America enables us To expand in international markets, where we operate in 24 markets today, we see international As the largest driver of future growth for the company, and this quarter, we grew revenues by 47% and reached a record 15,000,000 in revenue. One item to note is yesterday's press release about Home Hunter. Global, Which is a partnership that we put together to actually create a differentiated consumer experience for buyers and sellers who use the fragmented website network That most other countries have to help streamline their search experience.

Speaker 1

So we're excited about some of the new innovations there. While small today, Revenues and our other various affiliated services are gaining a lot of momentum And represent really meaningful incremental dollars in margin per transaction in the future. Leo will discuss a few of those Programs we've added recently and the traction we're generating. These represent our path to growth and overall revenue generation. Well, the business areas on the next slide have enabled us to drive the agent value proposition, build out a cloud based Asset Light Model and ultimately drive the success of North America and the international realty businesses.

Speaker 1

So on to the next slide. We're constantly iterating to improve the agent value proposition by developing an ecosystem of personal development, health resources and media, Like Success Magazine. And this past quarter, on the EXP Realty side, we actually appointed a Brian Ellington inside of XP Realty is our Chief Learning Officer responsible for developing custom agent driven training and coaching while preserving the other aspects of personal development to the SUCCESS brand. Our enabling technology platform, obviously, Vervella where you are now and in the future FrameVR. Io Support our cloud based brokerage model that allows us to engage and interact and have a sense of place while running entirely remote.

Speaker 1

This next quarter, well, this quarter frame is really getting to that enterprise ready scale. And in next quarter when we do our next earnings call, we'll be hosting that earnings call actually in frame. So users can access the call within their browser or on mobile rather than having to download the Brabella software to their personal computer. So we're really excited To do that with you, and to see how we can actually make eXp even more

Speaker 2

[SPEAKER UNIDENTIFIED COMPANY REPRESENTATIVE:] Glenn, did you hit the mute button by accident? Is my voice audible for everybody?

Speaker 1

Yes.

Speaker 3

Yes, I can hear you. I can't hear you, Glenn.

Speaker 2

Yes, and I can hear you back. There's the Speaking specifically. I just chatted with Glenn. It looks like he had a technical problem with his computer. He's rebooting it.

Speaker 2

Denise, why don't we just forward on to my slides and then me and Jeff can take over and Glenn can come back in.

Operator

Yes, that sounds good. I think Jeff might be having technical issues. What we might want to do is pause for 5 minutes and reconvene and then come back on stage.

Speaker 2

Sounds like it's been.

Operator

Okay, great. Let's go to the green room, and we'll be back, everyone, in about 5 minutes.

Speaker 1

And if we jump to the next Slide around outperforming the industry. We've continued to outperform the industry.

Operator

Apologies, Glenn, you cut off speaking about Frame. So H&NPS hasn't been addressed yet.

Speaker 1

Okay. Okay, then thank you for that. So going back to frame, this quarter well and this of We had a little hiccup with Brabella and my connection. But in the next quarter, when we do our next quarter financials, we're actually going to do it in frame. So you get a chance to actually see, which is actually accessible via mobile as well as your desktop.

Speaker 1

And it's the and it doesn't require the download. So pretty excited about that. Going into next year, We're going to be using Frame more and more internally for the company. And then we're also continuing to work on the NPS side of the business. And that's really the big driver that ultimately drives where we're going.

Speaker 1

So, we I talk about NPS all the time. We just Added Fred Reichheld to the Board, who is actually the inventor of Net Promoter Score. We take it very seriously. And I think it's one of the reasons why we've continued to put up good financial results and to continue to grow. And you'll see that we've got a few segments that we've broken out this quarter from a visual perspective, U.

Speaker 1

S, Canada and Global, And all are continuing to trend in the right direction. And overall, we have a 74 NPS Score, which is indicative of that continued investment. So we've got our operations team Led by Patrick O'Neill has really done a phenomenal job of building out a much more quality Connection with our agents from an ops perspective. Our leadership team is in the field doing lots of events. We've got regionals going on over the country right now.

Speaker 1

This week and next week, I'm traveling to a number of them. We've got our leadership team flying around as well. So we continue to really invest in the agents, which ultimately leads to our long term value prop. It's no secret that we continue to operate in a challenging market. U.

Speaker 1

S. Residential transactions continue to be pressured by rising mortgage rates, which recently exceeded 8%. And overall real industry transactions were down over 15% year over year during the Q3 and nearly 20% year to date. EXp Realty's U. S.

Speaker 1

Residential real estate transactions were down 8.6% in Q3, which is 43% better than the industry. While industry transactions have decreased year over year and in the Q3 we've maintained a market share of 4.2% in U. S. Which really means We've increased our market share by around 8.7% on a transaction basis. So this performance is largely due to our Continued ability to increase loyalty scores with our agents, AKA our Net Promoter Score and retain productive agents, which I'll discuss in the next slide.

Speaker 1

Consistent with previous quarters, and we started to do this quarters ago, we started to show the churn rate based on cohorts. And Most of our attrition really is taking place with those agents doing few to no transactions. That's a 0 to 2 transaction For your category and also is the category which has the shortest turnover tenure in the business And on the EXP platform in general, these are new agents and there's a 80% of agents don't make it through their first renewal In the relative their real estate license. So there's a lot of churn there. However, if you look at overall, Our most productive agents actually continue to be stickier and stickier on the platform.

Speaker 1

And so they're 4.5 times Less likely or the lowest producing agents are 4.5 times more likely To drop out than our top producing agents. And this is a fairly linear progression. So if you look at 3 to 7, 8 to 12, 13 to 20, each one of them gets better and better in terms of stickiness of the platform. So and now I'll go ahead and turn it over The call to Leo so he can talk about how we continue to improve the agent value prop and to grow the business through new programs and ancillary services.

Speaker 2

Thank you, Glenn. Thanks everybody for joining me here today. You know, one of the things I'm most excited about is that we have the ability to retain our most productive agents We can listen to them. So I take quite a bit of pride in that 3 of the C suite folks who run this business were highly productive agents in Glenn, Michael and myself. So When agents come to us with ideas, we can iterate and launch very, very quickly.

Speaker 2

We're launching 2 programs in early of Q4. And I'm going to talk about those because I'm really excited about the potential that that drives for the agent value proposition, ultimately and ultimately revenue. These programs demonstrate that we're leaning in at moments when other companies are leaving, and we have the best solutions for Tenant brokers and large teams. Last week, we announced Thrive, a new program focused on incenting teams to join eXp Through an equity participation. This program helped attract Justin Haver and Associates, which we just announced yesterday.

Speaker 2

Justin was Canada's number one REMAX team 5 years straight, bringing a staggering record of 4,000,000,000 in sales since 2016 with him to EXP Realty, Where he and his team of 60 agents and 18 support people just joined us. And we launched Boost The 3rd in September, and that's been phenomenal. So our first Boots recipient is the Bean Group in Boston. Michael, being founded the company in 2003 grew it to an independent brokerage of over 20 offices with hundreds of agents, More than $2,000,000,000 in annual sales when he joined us. In the last 45 days, his group has transitioned 425 of his agents with more to come.

Speaker 2

And then we just recently also announced our 2nd booth recipient, which is Equity Forbes Global Property Affiliates. That's owned by Mike and Tara Pierre and Karen Weinberg, they were formerly the 2nd largest Sotheby's affiliate by volume in the Southern California region. And when they sold the Sotheby's affiliate, Yeah. We're doing about 7,000,000,000 in business. So Tara comes with a very storied history in Newport Beach.

Speaker 2

Since she joined about a month ago, about 65 agents have transitioned with them from side. So we're Extremely excited of what the Boost program is delivering as we imagined it. The second program that I'm extremely excited And energized around is EXP exclusives. You know, we launched it on October 3rd, and we're getting thousands of downloads from our agents. It goes without saying that I'm a firm believer that the highest form of marketing a property is exposing it to many eyeballs as possible through the MLS and syndicating to portals.

Speaker 2

But with that said, we understand that there are situations where sellers may not want to enter a property to them less due to restrictions and showing it with unique scenarios. For example, a new construction property that's not safe to enter, a tenant occupied property where the seller doesn't want people on the door and disrupting their tenant. So, our agents have asked, I would say that that was the number one requested Technology feature, whatever we want to categorize it at since I joined the company. And we're living through unprecedented times. The low inventory Is is something that hasn't been seen in recent history.

Speaker 2

So, you know, eXp Exclusives is an example of we're iterating fast and helping serve our Customers which are the agents with the best class of tools so they can serve their customers, the clients. So, I want to quickly give you guys an update on revenues. That was a corporate referral program that I announced about this time last year that's gaining fantastic momentum since we launched it. While still early, we're building tremendous traction as evidenced by year over year traction growth of 84% in closings and about a 5x Growth on the top of the funnel in the referrals. Revenues is helping us better monetize our transactions while at an incremental margin.

Speaker 2

And although it's still early, I'm excited about the growth trajectory of the solution. Most of what I've discussed in this slide is still early days. But what's exciting that we can see on this next slide is that we're starting to get the recognition that we should for our size and scale. I think for the first chapter of our story, we've been known for our organic growth model. And a lot of times, they just just saw us focusing on recruiting.

Speaker 2

But It goes without saying, we are now the leader in so many categories. We're the number one growth leader in year over year sales volume, transact Transaction volume and agent count by T3. T360, number 1 in size, number 1 top mover in size and sales volume, And we're the number one independent brokerage according to Real Trends 500. And we're the number one brokerage in transactions and sales volume by The power broker in its list and where it's nice to be recognized by our industry for all of our hard work. I'm excited about all the new agents and Teams and independent brokers that are joining while adding to this momentum and building in this time that's so important to the future of our growth.

Speaker 2

So with that, I'll hand it over To Jeff to discuss our Q3 financials before opening up the call for questions and answers with everybody. Thank you.

Speaker 4

All right. Well, thank you, Leo. Thank you, Glenn, Denise. I'm going to take you through our business financial highlights for the Q3 and provide more details on the Q3 by business segment Before we open up the call to questions. So if we just stay with the first page there, in the Q3, we continue to grow agents And now over 89,000 agents.

Speaker 4

Worldwide, as Glenn mentioned before, our NPS score increased to 74 from 71, which is a big deal for us as a company, and that's what we pay really close attention to, and that's how we run our company. International has the best Quarter ever growing 47% over Q3 last year. And we made further progress, you'll see when you see the EBITDA numbers Towards getting a breakeven in international. So it's getting more profitable as time goes on. Adjusted EBITDA was up 53% We generated a positive GAAP net income during the quarter.

Speaker 4

We continue to run the business with 0 debt and we ended the quarter with $120,000,000 in cash. So we pretty much started the year with about $120,000,000 in cash. We went through a year, much lighter year from a volume standpoint. And we're still at that $120,000,000 cash number. Turning to our core North American Realty segment, adjusted EBITDA was 21%.

Speaker 4

It was Up 21% year over year to $27,000,000 And we talked about this quite often through the years is that we're very fortunate to have such a strong business That enables us to grow the platform and continue to strengthen our agent value proposition. So they're still doing extremely well and continue to grow. So we as Glenn mentioned also, very, very difficult challenging market. And so the overall results of the company we're very proud We go to the next page please. And we look at some of the market conditions.

Speaker 4

So just a couple of comparables Before we get into our specifics on our numbers, in Q3 2023 total home sales declined 15%. So if we compare that decline of 15% to our U. S. Residential sales transactions, we declined at 9%. And then if you look at our North American business, which includes the U.

Speaker 4

S. And Canada, we declined it minus 6% versus that minus 15%. So we are doing better than the market. Obviously, we want to get back on a higher growth rate, but Compared to the market, we're doing well. Additionally, when we think about real estate agent count, the NAR statistic that we see is that the Agent count declined 1.3 percent and our year over year increase in U.

Speaker 4

S. Was 2% and our overall Year over year increase was 5% on a global basis.

Speaker 2

If

Speaker 4

we look at the EXP World Holdings level, Net income was $1,300,000 decreased 69% year over year compared to Q3 of last year, But that was entirely based on a tax benefit that we can get in this quarter of this year. So last year, we're basically breakeven in the quarter. So this year we were at $1,300,000 of net income and operating income was 1.9 And that actually reflected a 50 basis points year over year operating margin expansion. We also generated $19,000,000 of adjusted EBITDA in the quarter, Driven by North American Realty, and adjusting operating cash flow was $56,700,000 for the quarter. So now I'm going to move over now is to review our quarter financials by segment.

Speaker 4

And on this slide you can see our Q3 2023 segment revenue and adjusted EBITDA for each of our 4 business segments and we break out our corporate allocations on the far right. Our North American Realty segment again a primary driver revenue at $1,200,000,000 North American Realty segment remained profitable on adjusted EBITDA basis of $27,000,000 International Realty, as I mentioned before, we had another record quarter increasing revenue to 47 by 47% year over year. And then a positive 43% year over year variance in adjusted EBITDA. And that kind of shows you so that shows you that we're getting towards that Breakeven status that we're looking for. Verbella contributed modest amounts of revenue and improved its EBITDA loss by approximately $1,900,000 The other segment, which is primarily success, also contributed modest amounts of revenue as it continues to build out their programs.

Speaker 4

On the next slide, I'll review our financial details on a consolidated basis. So we mentioned the NPS at the Top, the going from 71 to 74. Our units sold were up 1%. Our total units sold were up 1% year over year at 139,480, while our price per unit and our volume were both down 4%. Our revenue was $1,214,000,000 versus $1,239,000,000 a decrease of minus 2% year over year.

Speaker 4

Gross margin dollars decreased by 10%, while our gross margin percentage decreased by minus 8%. SG and A decreased minus 12% due to reallocation Our agent growth incentives that we've talked about through the last couple of quarters and a slowdown in our hiring. Net income Decrease as I mentioned before, but that was primarily driven solely driven by a tax benefit that we got in Q3 of 'twenty two. We generated $19,000,000 in adjusted EBITDA, adjusted operating cash flow of $56,700,000 and we ended the quarter with $120,100,000 Cash and cash equivalents. Finally, we repurchased $55,900,000 of stock during the quarter.

Speaker 4

Now I will take you through our 2023 year to date results by segment. So this is a year to date chart, the same four segments in the corporate eliminations And you'll see on a year to date basis our North American Realty is down 10% compared to the 1st 9 months of 20 With over $3,200,000,000 in revenue and $82,500,000 of adjusted EBITDA. International Realty revenue is up 44% year to date to a record $37,600,000 And as you can see, we continue to invest in International Realty. It is our big growth area of the company. Rubella's revenue is down 8% year to date compared to the same period of 2022, but has improved its EBITDA loss by about 56% year over year.

Speaker 4

And revenue in the other segments is up 13% to date, to $3,700,000 and our adjusted EBITDA was down 29% to 2 point a loss of $2,800,000 adjusted EBITDA as we invest in these programs to drive our growth. On the next and the final slide before we get to questions, we'll look at our agent revenue growth over a rolling 5 year period. And as you can see, we've had extraordinary growth for the 1st 4 years. We've it's been a very tough market for everybody. But as As you can see from the chart, we're starting to come back up.

Speaker 4

And historically, we've grown at a much higher rate. But even in our recent market conditions Backing revenue, we've continued to increase the EXP's agent count, which grew 5% as I mentioned before. So overall, a strong quarter for us in a very tough environment. And with that, I'll turn it back to Denise for Q and A.

Operator

Thanks, Jeff. I'll kick off with a question for Glenn before we open the call to our covering analysts. First, Glenn, can you share your initial reaction to the ruling on the sides of Burnett lawsuit that was announced on Tuesday?

Speaker 1

Yeah, well, it's been certainly a big part of everything that's going on in terms of just conversations in the real estate industry. It's one that we're still kind of processing, just understanding, the initial ruling. We Of course, we built as a unique business model starting in 2014 or 2,009. We're now About 14 years old, kind of grew up in a unique industry. I actually started out as a buyer's agent for my first 5 years in the business, which is Kind of interesting because I see buyer agency as being a very valuable tool for buyers.

Speaker 1

And I'm Concerned, quite frankly, about what this might mean to buyers who may not be able to afford representation if Things change up too much. So it's definitely something that's top of mind because I believed in buyer agency for all of my career in the industry. However, obviously, a very That industry, there's always things going on. There's always disruptions and things are always changing. So At the end of the day, we're about really 2 things.

Speaker 1

We're about real estate agents being able to build rewarding careers in this Industry of real estate, we want to make sure that we continue to provide the relevant tools, systems, training, coaching, what have you. And We couldn't do this without representing consumers on both the list side and the buy side at the best of our abilities and to figure out how to do that. So That's really where our focus is. And obviously, it's too soon to sort of comment On how we're going to navigate, I feel like we've been operating in a very A highly with high integrity in this industry, and we will continue to do so. And so now it's just a matter I'm seeing what next steps are in this business of real estate.

Operator

Great. Okay. Thank you. And so I'll go to the analyst. I think, Matt Filick, you had a question from William Blair.

Speaker 5

Hey, Glenn, Jeff and Leo, you have Matt Fialik on for Steve and Sheldon. Thank you for taking my questions. I wanted to start with 1 on gross profit. Gross profit and gross margins came in a little lighter than we had expected. And I was wondering if you could expand on the driving factors behind that along with how we should be thinking about gross margins looking ahead.

Speaker 4

Yes, Matt. How are you? So, yes, so it was a little lower than we forecasted, but one of the things that happened In the quarter was we accelerated some of our icon awards. And basically that's going to be more of a one time event That brought that percentage down, down to the 6.9%. So we were, anticipating a little higher margin.

Speaker 4

I mean, We had about 7 we had 7.5 last year at this point in time and we think it's a one time event To bring that percentage down and we see it going back up in the Q4 into the 7.5 plus. That's what we're forecasting as we sit here today.

Speaker 5

Okay, got it. That's very helpful. And then one more quick one on modeling. I think in the past You had talked about an $85,000,000 run rate for SG and A, came in a little lighter than that. Should we, should we expect that to be consistent going forward or how should we be thinking about That line item looking ahead?

Speaker 4

Yes. I think the number is a little light, in a good way For us in the quarter, I think what we see in Q4, we always book our Pecan expenses, which is our biggest event of the year. So that number is going to go a little higher in the Q4, but it's on a run rate basis That 85 is a relatively safe number to be seeing on a run rate basis.

Speaker 5

Perfect. Thank you, Jeff. And one more if I may. I wanted to quickly ask about the recently announced partnership with Home Hunter. Can you talk about what that partnership entails?

Speaker 5

How Home Hunter is different than other search portals? And then as a second part, do you plan on bringing the capabilities of Home Hunter to the United States at some point?

Speaker 1

Yeah, so great question. Home Hunter, so to kind of describe the challenge in Most all markets outside the U. S. And Canada, there isn't an MLS type relationship. Obviously, this is Front of mind for everybody this week, especially because of some of the stuff that's come down from a legal perspective.

Speaker 1

But it's which makes it really fragmented And in these other countries, you're looking at countries where agents have to pay very significant advertising fees To advertise on multiple real estate websites to make sure that their properties get seen by the largest number of consumers. And it's a whole bunch of pay to play just to get your properties out there. For the consumer, it's really challenging because If you don't see all of the websites that have all the properties, then you're not you may miss out on the property that really was the one that was most ideal for you and your And so what Home Hunter is, is it provides a it's a browser extension tool for consumers To actually organize across multiple portals in multiple markets and actually save and organize their searches, share their searches, share their searches with They're agents. And so it's really around making the search a lot easier For local consumers. Now we've done some initial focus groups, primarily with our agents in different markets.

Speaker 1

And What we're hearing is that, this is a tool that's sorely needed for consumers and even agents To understand inventory that exists across multiple marketplaces. It wouldn't really because the U. S. And Canada and Who knows what happens in the future, but currently, most all properties are available from virtually every website in the country. So there's really not a need for a tool like this In the U.

Speaker 1

S. And Canada. But you definitely need to have a tool like this internationally. And when I saw this Demonstrated a number of years ago at Inman, I recognized that it wasn't great for the U. S.

Speaker 1

And Canada at this time. But as we started to look at the pain points internationally, it made total sense. And they've invested a lot into it for the domestic market. And we think it's going to really be a great tool for consumers in the international markets.

Speaker 5

Got it. Thank you, Glenn and team, all very helpful.

Operator

Great. Thank you, Matt. Our next question comes from Soham Bhonsle from BTIG. Go ahead.

Speaker 3

Good afternoon, everyone. Can you hear me?

Operator

Yes, we can hear you.

Speaker 2

Yes. Thanks

Speaker 3

for taking the questions. Maybe just a housekeeping one to start. Can we maybe get your mix of buy side versus sell side

Speaker 1

So we're a little bit Due to the sell side, so Jeff can probably give you a little he might have better data. But we're you think about it as 65 1st are 60%, 55% to 60% being with side And then the balance being buy side?

Speaker 4

Yeah, that's about right.

Speaker 3

Okay, great. And then Glenn, I think historically you've said you sort of want to target that 200 50,000 agents or so in the US. But I guess given the recent events, does that sort of change your view on sort of the growth algorithm, so to speak, right, You know, maybe focused on agent recruiting over maybe profitability or do you start to feel a little bit more about Increasing profitability going forward to sort of drive the growth.

Speaker 1

Yes. So one thing is obviously, if you look at obviously our segmented Financials and you start the reason why we broke out North America is because North America is actually a profitable business unit for us. And the reason why we aren't super profitable is because of the other things, international being one of them. So I think the path to the 250,000 agent range in the U. S.

Speaker 1

Or North America. I mean, it's, I mean, these are goal numbers. I think the path is there. It's really around making We provide the tools, systems and platforms for agents. Who knows what might happen in terms of Organized real estate in general, and that could change the algorithm in that regard.

Speaker 1

But as it currently sits, I think that, you know, that would take us to Somewhere around 15 ish percent of the industry. So about 3, 4 times where we're at right now. And I think that makes sense mentally for me based on how we've grown. Obviously, the Higher interest rates slowing down, people leaving the business pushes things out. But I think there's always going to be a robust housing market.

Speaker 1

And as long as we can build out a Platform for agents, they'll be here.

Speaker 3

Great. And Jeff, just one more. I guess, with the Lawsuit on that came out on Tuesday. Does it sort of change your appetite or thought process around buybacks going forward?

Speaker 4

I mean we're talking about that internally. So we haven't made a decision, but it's definitely something we're looking at. But at this point in time, we haven't made a decision.

Speaker 3

Great, great. Thanks guys. I'll hop back in queue.

Operator

All right. Thank you. And our next question comes from our analyst, John Campbell from Stephens. Go ahead, John.

Speaker 6

Yes. Thanks guys. Thanks for taking our questions. On the agent count growth, I'm hoping you guys might be able to shed some light on maybe the moving parts For starters, if we could just maybe go through the or unpack the U. S.

Speaker 6

Versus Canada versus international growth. And then the recent growth trends, they Seem to be a little bit lumpier. You guys are converting, doing a good job converting independent brokerages and then also just kind of bringing on larger teams. I'm wondering if that's kind of the expectation moving forward at least over the near term into the market rebounds?

Speaker 1

It is definitely a big focus So this is focusing on the making sure I mean boost and thrive. They're obviously focused at brokerages and large teams. And the largest part of our churn has been that low non producing brand new agent in the industry. And I think It's really put pressure on us. That's why even if our numbers stay relatively flat into through Q4 and obviously Not sure when it will take back up.

Speaker 1

Most of that churn is still coming from the producers that don't really put numbers up on the books. So it is but we do think about what does it take to bring in a Beam Group or and we've got a number Brokerages, I don't know if Leo you have it. I know Michael Valdez would, but the number of brokerages that are Currently, coming through the Boost program, it's pretty substantial, the number of people who are very interested in moving over because With the tough housing market, our boost program is not that dissimilar than if they were to go and outright sell their brokerage Based on their EBITDA numbers, but we're able to do it in a way that makes sense for them and makes sense for us for them to come over. So it's going to be we're going to have a number of brokerages, I think, especially if the market continues to Have issues that are going to want to come over and this makes it easier. And by the way, we were already doing some version of boost For every single brokerage that converted over prior, we just didn't give it we hadn't given it a name.

Speaker 1

We'd have to negotiate with each and every one of them. What this does is it actually makes everything more transparent and above board and actually sets expectations on both sides What does it mean to move your brokerage to eXp and to become part of the eXp ecosystem? And for us, it's a filtering tool, because if they don't Go through the cultural alignment questionnaire, which is part of the beginning process, and that doesn't match up with the type of brokerage People that we want to be in business with, we don't take it any further. So it's really helped us a lot, but it's also made us more visible As a viable place to move their brokerage.

Speaker 6

Okay. That's very helpful. And then any kind of color on the agent growth by region?

Speaker 1

Jeff, do you have any breakdowns? I know the U. S, I think it grew Somewhere sub 1,000 this last quarter, in international?

Speaker 4

Yes. I mean most of the growth In the quarter was in the U. S. International is it's relatively flat, But they're kind of working some of the bumps out along the way. And then Canada actually was pretty strong.

Speaker 4

So those are kind of the Three drivers, the U. S. Commercial business is relatively flat. So that's not something we're aggressively going after at this Point in time, we're still building the programs, building the business, but most of it, John, is driven by the U. S.

Speaker 4

In this quarter.

Speaker 6

Got it. That's helpful. And then on the class action sheets, I mean, I know you guys have spent a lot of time. We have spent an absorbent amount of time with investors on it, but It feels like we're at a stage where, you know, it's almost like be careful what you ask for. You know, if buyers end up having to pay for their own agents, if, Listings are no longer cleanly and fully aggregated.

Speaker 6

We're going to go back in time and lose the market efficiency it feels like. So Glenn, you talked to Home Hunter, which does sound very interesting. I wanted to get your take on eXp Exclusive. It seems like that might rise in importance if the market does go down that route. If it goes down that route in a hurry, it seems like you've got A foothold to do something on your own.

Speaker 6

It's almost like one of the main advantages you have is being a scaled, you know, largest brokerage in the U. S. So I just kind of want to get your take on the strategy behind it and what maybe it could be over time.

Speaker 1

Yeah, I mean, I think, Leo really worked on the The exclusives quite heavily. And I worked on the Home Hunter. Global, 2 different piece of the puzzle that ironically could be Really significant long term assets depending on how fragmented the Industry comp becomes from a consumer perspective. And so it does feel like the some of the efficiencies If they went the other way, these would be tools that would definitely help us. And We are one single large brokerage.

Speaker 1

And so the ability to do things internally and to provide Benefits for consumers both on the sell side and the buy side is pretty significant when you think about the fact that we did do the most Transactions of any single brokerage in the U. S. And you start to think about what does that mean in a changing market. Yeah, I don't really want to talk about it because I actually wouldn't want to win that way because I actually I think this industry Needs a lot of the things that are in place for consumers. But if it goes a different way, I think we're also well positioned.

Speaker 6

Yes, I agree with you. And the last one here, we filled up some questions on this. I just wanted to see if we can clear the air on this, but we've had a couple of questions about [SPEAKER CHRISTOPHER ROBERTSON:] Just sticking on the legal side, a case you've been named in personally. So to what extent you can, maybe if you can comment on that?

Speaker 1

Yeah, I think there was, yeah, there definitely is a, there's a lawsuit that's been out there. I know that There's been a New York Times writer that's been pursuing a lot of people for the last for months on end. Still haven't don't even know what the story might be. But we, you know, and just in all transparency, we believe that we had 2 actors, 2 bad actors in our, Your agent base, we have 89,000 agents, and that they had acted significantly inappropriate and To a point where, there likely could have and who knows may still be some jail time associated with it. We had let one of the agents go as soon as there was charges brought up against him.

Speaker 1

We let the other one go when there was some things that came to light through the civil suit. And we but with 89,000 agents, there's some bad actors. Bottom line is We I don't want to say we don't tolerate, but we investigate any of these things. And if we find credible evidence It says that people are doing things that are on the wrong side of the law, then we do release agents regularly for various different reasons. We take these things seriously and but we also believe that we, as a company, I've acted appropriately through this whole thing, but we do care deeply about agents and people in general.

Speaker 1

So if there's things that are And that shouldn't be happening and we can help fix it, then we're going to get in there and fix it. But we do know that there's The lawsuit, we know that there's a article being written and we're not sure if it's just because it gets headlines and gets readership, Or if there's some angle that we haven't even thought about, and hopefully we get a chance to address it before it gets published if there is something that we need to address.

Speaker 6

Got it. Makes sense. Thanks, guys.

Operator

Thanks. And our last question from our analyst, Tom White at D. A. Davidson, He couldn't be on stage with us today, but he asked, you've launched a flurry of new initiatives over the past several months that appear to sweeten the economic value prop For agents to come to the eXp program, can you talk about the impact that's having on your domestic net agent additions? And what impact to margins can we from these various initiatives.

Speaker 1

Yeah, so we're just in the early stages of these Taking place. One of the things I noted earlier is that even before we announced boost, we were doing some version of boost with Each brokerage that was converted over, we just hadn't made it over. So the economics really don't change too much with converting brokerages. We've got accelerate, which helps agents unlock their level 2 and level threes earlier on in their Career for the 1st year. However, as a our revenue share system is designed to pay out 50 Percent of company dollar regardless.

Speaker 1

So it's just part of the revenue share system. The company retains 50% of company dollar to pay its bills and ultimately, You'll lead to us being able to show a profit and invest in things to help grow the brokerage, which Also helps grow agents revenue share organizations. And then the last program, Thrive, That's probably the one that has a little bit more meat on the bone for large agent teams. However, even with these large agent teams, we were still having to do some sort of special something to help them financially to pay for signs, Get out of office leases or do something. And so if you actually look at the numbers, these aren't super There's not I mean, there is definitely investment going into these things, but they shouldn't fundamentally Change our financials in a meaningful way.

Speaker 1

Jeff, would you agree? You've done more of the analysis.

Speaker 4

Yes. I mean, I'd agree and especially when we're talking about That 50, our rev share pool, so that doesn't change margins at all. And then there's as you mentioned before, there's a lot of these programs that We were doing informally before. So we don't expect, as we sit here today, any kind of material change in margins Going forward, we do expect growth though, right, Leo?

Speaker 2

Absolutely. I think the part that hasn't been mentioned, but I'll just point it out, the rough environment that's Everyone's margins and compression in units and transactions can actually be a very interesting time for the smaller independent that's in that Tough range of 50 to almost 500 agents where the margins are so tight and they still have the less legacy brick and mortar systems. I mean, when Glenn alluded to it, I mean, we have a lot of interest in a very large pipeline, which I would say has grown disproportionately into the higher end, right. So as we manage to convert much larger swaths of independents, that could give us Some relief in the headwinds that we're experiencing because 2024 from a transactional unit count, most economists are predicting very similar to 2023 as The interest rate environment is still tough. So the expectation of transaction counts similar to 2023 is there.

Speaker 2

In a way, Gives us a pretty interesting advantage to continue to grow agent count. But as Glenn alluded, even if we were to stay flat, by focusing on the highly productive, We continue to gain market share. And if the winds shift back, which they always do, that'll put us in stronger footing.

Operator

Great. Thank you. So one question. We've gotten some questions from the audience on Slido, most of which we've answered on this to have this be the last Question here that we haven't answered directly, which is, can you elaborate on the strategies that eXp Realty is going to capitalize on emerging global real estate and how Technology will play a role in shaping the company.

Speaker 1

It's Hard to understand exactly. I mean, obviously, one of the things we look at is that internationally real estate is super fragmented. I alluded to it earlier and this is why we're pretty excited about homehunter.global is that If we can help make the searching for a home easier for a consumer, Then there's a possibility that we can do other interesting things in terms of Whether it be getting a mortgage internationally or any number of different things. Bottom line is Everything is enabled today in today's economy is enabled by technology. So It's about what technology do adopt and when.

Speaker 1

For me and for the company, We've been investing more and more on the AI front. And we've got now some enterprise accounts through OpenAI, which We're excited about, and we're continuing to build out more and more Infrastructure, we're starting to pump in big data. We're starting to use it with our NPS. We're looking at how can we Make the right decisions in real time using technology by watching what's going on in real time. And so I think the In some level, we think that a brokerage becomes very algorithmic And managed by various parts of AI, obviously humans are involved in a lot of All of this, but I see all the things going on.

Speaker 1

I just turned myself into an avatar. And so I now have my own digital twin that we can now Program and speak in multiple languages and be able to do talk about the value prop in other countries. And so And in my voice on top of all that. So just all the things that are coming down the pipe in terms of enabling technologies, the thing we can't do Is pretend like all the technology that we need to run this business exists today. I know another leader in the space said that just recently That there's no need for agents to have new technology.

Speaker 1

And I've been a tech guy since I was 12 years old And I've heard that statement made time and time and time again. And anybody who believe truly believes that We'll go backwards, not forward. And so for us, it's how do we continue to stay engaged in figuring out what's going to give a consumer an edge, What's going to give an agent an edge? What's going to allow us to run more efficiently while providing a better experience for Our agents and our consumers and that's that's the business right there. So, you know, technology is front and center And we need to and we will, but we need to continually invest in this globally, not just domestically.

Operator

Great. All right. Thank you, Glenn, and thank you everyone for joining. As always, please stay connected by visiting expworldholdings.com for the latest updates on eXp news, results and events. And additionally, you'll find a recording of this call and our latest investor presentation on the Investors section of that site.

Operator

Thank you for joining us today, and this concludes the EXP World Holdings Third Quarter 2023 Earnings Fireside Chat.

Speaker 4

Thanks very much.

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Key Takeaways

  • In Q3, eXp grew its global agent count to 89,000, reported $1.214 billion in revenue (down 2% YoY), delivered a 53% rise in adjusted EBITDA to $19 million, and exited the quarter with $120 million in cash and no debt.
  • North American Realty generated $1.2 billion in revenue with a 21% adjusted EBITDA margin, funding continued growth investments, while International revenue jumped 47% YoY and its EBITDA loss narrowed toward break-even.
  • Amid a 15% decline in US home sales, eXp’s US residential transactions fell just 8.6%, outperforming the industry by 43% and lifting its US market share to 4.2%.
  • Key strategic initiatives launched include Home Hunter.Global to unify fragmented international property listings, next-quarter earnings calls on the FrameVR platform, plus new agent programs—Thrive, Boost and eXp Exclusives—for teams, brokerages and off-MLS listings.
  • eXp boosted its Net Promoter Score from 71 to 74 by hiring NPS inventor Fred Reichheld, appointing a Chief Learning Officer for bespoke agent training, and enhancing its cloud-based tools and personal development ecosystem.
AI Generated. May Contain Errors.
Earnings Conference Call
eXp World Q3 2023
00:00 / 00:00