Veeva Systems Q3 2024 Earnings Call Transcript

Quartr
Provided by Quartr
December 6, 2023

There are 21 speakers on the call.

Operator

Good day. My name is Christa, and I'll be your conference operator today. At this time, I would like to welcome everyone to Veeva Systems' Fiscal 20 24 Third Quarter Results Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session.

Operator

Thank you. I will now turn the conference over to Gunnar Hansen, Director, Investor Relations. Gunnar, you may begin your conference.

Speaker 1

Good afternoon, and welcome to Veeva's fiscal 2024 Q3 earnings conference call for the quarter ended October 31, 2023. As a reminder, we posted prepared remarks on Veeva's Investor Relations website just after 1 P. M. Pacific today. We hope you have had a chance to read them before the call.

Speaker 1

Today's call will be used primarily for Q and A. With me today for Q and A are Peter Gassner, our Chief Executive Officer to Paul Shawwa, EVP, Commercial Strategy and Brent Bowman, our Chief Financial Officer. During this call, we may make forward looking statements regarding to our outlook for 2019, our strategies and the anticipated performance of the business, including guidance regarding future financial results. To the operator. These forward looking statements will be based on our current views and expectations and are subject to various risks and uncertainties.

Speaker 1

Our actual results may differ materially. To the risks listed in our earnings release and the risk factors included in our most recent filing on Form 10 Q. Forward looking statements made during the call are being made as of today, December 6, 2023, based on the facts available to us today. That this call is replayed or viewed after today. The information presented during the call may not contain current or accurate information.

Speaker 1

To Veeva disclaims any obligation to update or revise any forward looking statements. We may discuss our guidance on today's call, but we will not provide any further guidance for updates on our performance during the quarter, unless we do so in a public forum. On the call, we may also discuss certain non GAAP metrics that we believe aid in the understanding of our financial results. A reconciliation to comparable GAAP metrics can be found in today's earnings release and in the supplemental investor presentation, both of which are available on our website. With that, thank you for joining us, and I'll turn the call over to Peter.

Speaker 2

Thank you, Gunnar, and welcome everyone to the call. We had a solid Q3 with revenue and operating income ahead of guidance, including total revenue of 617,000,000 And non GAAP operating income of $235,000,000 As I shared in our prepared remarks, we had a number of great milestones and new product announcements in the as we progressed in building our industry cloud for life sciences. With the growing set of high value applications, data and services in R and D and commercial, We can help the industry become more efficient and effective across the even broader range of areas. We have a significant opportunity ahead and with a focus on product excellence and customer success, we're becoming an essential strategic partner to the industry. Now we'll open up the call to your questions.

Operator

Your first question comes from the line of Ken Wong from Oppenheimer. Please go

Speaker 3

ahead. Fantastic.

Speaker 4

My first question is for Peter, maybe Paul. At Investor Day, you guys talked about getting an emotional commitment from customers to move over to Vault CRM. Looks like you got 2 written commitments now. Maybe give us some color into what went into that decision making process for these large enterprises? And what kind of signal do you think this might send to the rest of the industry that are potentially looking at Volt CRM?

Speaker 5

Hey, Ken. Thanks for the question. This is Paul. Yes. So we're super excited about Bayer and GSK.

Speaker 5

You probably everybody on the call may have seen the press releases, But we also had them join us during the keynote and on the main stage at Europe Summit, which was last week, super exciting. So they Essentially answered your question on the main stage, which was why did they select false CRM? And It came for them, it came down to something very similar, which was innovation. They were thinking about the future. They are excited about the next generation of CRM.

Speaker 5

And for them, Even I'll paraphrase what GSK said, because he said it very concisely, it was this idea that Pharma CRM is not a commodity, but it's a solved problem, thanks to Veeva. And with what that means is this is something that's very hard, Difficult. It's something that they've done multiple CRM implementations in the past and it's not something they want to spend any energy on. They want a solution that works and that's proven and they want to be able to innovate and look forward. So that in a nutshell is the reason, it's innovation, it's looking forward, It's Building for the Future.

Speaker 5

So we're super excited to have both Bayer and GSK talk about their selection.

Speaker 6

Got it. And then a follow-up

Speaker 4

for you, Brent. Just as we look at the billings number for the year, You guys trimmed at $40,000,000 Any way to help us segment how much of that might be the services piece, the FX piece? And I think you kind of mentioned there's a little bit of Maybe some combination of duration and timing involved, but we'd just love to kind of understand what the moving pieces are that got you to that 40?

Speaker 3

Yes, happy to Ken. So about half of it is related to services, so the services reduction we talked about on Investor Day. The balance of it is really split into a couple of buckets. One is, on the proportion of quarterly billers versus annual billers in our new business. So we had a higher mix of quarterly billers than we expected.

Speaker 3

And then the other portion of that is related to timing of deals. So some deals we expected to close in the Q4 timeframe. Now it's going to be early fiscal year 2025. And then to a smaller extent, there was some FX headwinds as well, So relative to our prior expectations. So those are the pieces of it, but the biggest portion of it was clearly services.

Speaker 4

Okay, perfect. Thank you.

Speaker 3

Sure.

Operator

Your next question comes from the line of Brian Peterson from Raymond James. Please go ahead.

Speaker 7

Hi, guys. Thanks for taking the question. So I'll start with Brent. I think there's been some debate in the past On how the services business correlates to subscription. Is that a leading indicator or not?

Speaker 7

I've gotten the questions So I'd love any perspective you have on how we should think about the correlation between subscription and services.

Speaker 3

Services is not a leading indicator and there's a number of reasons. There's the timing of deals. There's product requirements that are different between the type of product you're buying, customer specific requirements. So that's not going to be a good leading indicator. Then on the subscription side, you have things like ramping deals and pricing and the like.

Speaker 3

So there's a number of reasons why those 2 don't directly correlate and you shouldn't think of it that way.

Speaker 8

Great. And maybe just

Speaker 7

as a follow-up on the marketing automation side, I thought there was an interesting part of the product announcements out at the Investor Day. How do we think about the of that product and any early feedback or thought process on what your customers are using today?

Speaker 5

Thanks, guys.

Speaker 2

I'll take that one. Yes, a little we'll start the development of that next year in 2024. So I think that's one thing you're seeing from Veeva as a strategic partner. We have a lot of products across R and D and commercial, data, software and services. So we're very strategic partner to our customers.

Speaker 2

So in general, once we know we're going to do something, we let our customers know so that they can do long range planning around that. So in this case, you saw us announce that before we established a development team, for example, for it. So it's very, very early and too early to Say what the revenue ramp would be. In terms of what the most of our customers are using, they might use salesforce.commarketingcloud, they might use product from Adobe. Some of the smaller customers will outsource this to agencies, but those are probably the predominant products that are used.

Speaker 3

Thank you.

Operator

Your next question comes from the line of Joe Vruwink from Baird. Please go ahead.

Speaker 9

Great. Hi, everyone. In years past, just in this 3Q period. I think Veeva has had a fair amount of visibility and inclination just on the upcoming year because of where big Pharma customers stand in their budgeting process. I'm wondering if you can maybe compare current visibility on that FY 2025 revenue target versus what's been the case over recent history.

Speaker 9

And then just related to that topic since Brian, you are calling out some variables on just billings in this year. How do some of those things you called out maybe start to influence the puts and takes going into 2025.

Speaker 3

Hey, Joe. So we reiterated, the $2,750,000,000 And the visibility that we have, every day you move forward, you have better visibility and we have no less visibility than we a year ago, so similar as we look out in front of us and some things that to contemplate is we have some multi year ramping deals that We'll contribute a larger amount next year. That's something that comes into play, but we have a long runway for growth. Our visibility is not less than it has been historically. It's at least as good and we're confident in our ability to execute to the number.

Speaker 9

That's great. Thanks. And then I wanted to ask the outlook for the commercial segment, it's gone up more than I expected over the course of this year. And in the prepared remarks, I think you are referencing commercial content and length. So kind of a barbell on that.

Speaker 9

You have a very mature product growing nicely and then a still very early product growing nicely. Yes. There's understandably been a lot of focus on CRM of late, but how would you kind of frame performance from the non CRM piece of commercial and kind of what you're seeing in market so far to drive what seems like has been upside to your original forecast?

Speaker 3

Yes, Joe, it's Brent. I'll take that one as well. So we have increased that commercial number through the course of the year. And you put it quite nicely in that it's a combination of our more established products continuing to contribute revenue growth by content. And then our newer products, like Link really kicking in nicely and we're still very early days there.

Speaker 3

And then the data products, I think we saw in Peter's Prepared remarks really coming along nicely. We're very early days, but we're optimistic in a very long journey there. So those are the things that we think about and CrossX is another one that's contributing nicely as well to our growth.

Speaker 9

That's great. Thank you very much.

Operator

Your next question comes from the line of Dylan Becker from William Blair. Please go ahead.

Speaker 10

Hey, guys. Maybe staying on the theme of data here as well. Brent, you just called out COMPASS. Maybe for Paul on that side, there's a lot of new customer momentum. I know we're releasing some new offerings there early next year.

Speaker 10

How do you think about that enthusiasm, maybe kind of validating the strategy and some of the encouraging momentum from customers around that strategy as we think about that upcoming opportunity. I know it's beyond 2024, but as we think about kind of the going or having that kind of full suite as we think about early next year.

Speaker 5

Yes. So it is great validation of what we're doing. We have we're excited about we have a Very clear product strategy with what we're doing in data and more broadly overall with data cloud, we're building the modern data platform. Compass is a key part of that. We started with patient data.

Speaker 5

We did announce the expansion of that portfolio at the beginning part of next year with prescriber and national. So With those three products in Compass, we are well positioned to be the standard data provider for even the very largest of pharma companies. And The momentum that you saw in the quarter is a good indicator for us. It's a good indicator that new customers are Starting and trialing our data products, but that existing customers are expanding, where we started with 1 brand and then we expand to Brian, so it is in fact, great validation of our product strategy, our commitment to getting to product excellence. So we're on the right path with Compass.

Speaker 5

We feel good about that.

Speaker 10

Got it. And then maybe for Peter Right. As you think about that evolution of data cloud to R and D, obviously, a lot of kind of pertinent use cases there. But how do you think about that data standardization playing in with the kind of workflow or process standardization at some of the momentum you're seeing in that clinical suite today and maybe what the value can accrue from having kind of both the connected workflow and standardized data as we think about development life cycles as well. Thanks.

Speaker 2

Yes. I'm really excited about that. I think our clinical opportunity and data can be as large Or maybe larger than our commercial one. It really can be large. Now we're much earlier, so that has to all be proven out.

Speaker 2

And there's a very strong synergy between our So if you look at a big picture, I think Veeva has been working pretty hard At cleaning up the software side of life sciences over the last 15 years and we've made a lot of progress, still more to go with adoption, but we've clearly got a great footprint for it. Now with Data Cloud, I see us cleaning up the industry data and harmonizing the industry data. And then we'll make our Data and software work very well together. So that's really what we're talking about at the, for the Industry Cloud, It's a digital transformation, which is software and data all working together. So I'm very excited about it.

Speaker 2

I think the special sauce on the clinical side is, clinical data all on its own is not as valuable as clinical data that can work with clinical software. And I think we're going to revolutionize that area. It will just take some time. Great. Thank you.

Operator

Your next question comes from the line of Ryan McDonald from Needham and Company. Please go ahead.

Speaker 11

Hi. Thanks for taking my questions. I think the first one for Brent. You talked about hiring fewer people in the quarter. And as we just look out into next year, what areas might you be adding still and how you're thinking about the hiring environment or hiring plan, given that we're starting now to see more and more companies right size their organization structure heading into next year again.

Speaker 11

Thanks.

Speaker 3

Yes. So overall, our hiring strategy hasn't changed. We're focused on hiring for growth and we're going to focus on areas where we can drive customer success and innovation. So that's always been our approach and we're going to do it in a disciplined way. You saw in Q3, we had a lower

Speaker 2

than you have seen

Speaker 3

in the recent past. And looking out to the balance of fiscal year 2024, It's reasonable to expect that that lower hiring rate continues. I'm not going to get into fiscal year 2025 at this point. In 90 days, Now we'll provide our traditional metrics, which would include operating income and margin and then obviously headcount will be factored into that.

Speaker 11

Super helpful. I appreciate the color. Peter, maybe just a follow-up for you. You talked about in the prepared remarks about Some of the newer clinical data products around CDB, RTSM, ePRO and at your Analyst Day, you're talking about how this really And you start to speak with customers or prospective customers about some of these newer products, What sort of appetite are you seeing for from those customers around development or co development on some of these newer areas And sort of willingness to make some of those earlier investments with you in innovation on the product roadmap, amidst the evolving environment. Thanks.

Speaker 2

Yes. A great question about the clinical data software. You have EDC, this is Corvus, the first thing and then you have others, CVB, we have study training, We have ePRO and RTSM. Customers are generally going to be very conservative in that area. So really we have to innovate first and then they will come along because this is these are their studies, right?

Speaker 2

And they've plan these studies for a long time, so they're going to be pretty conservative. So I think it's an area that starts slowly, But then it, for the same reason why it starts slowly and then it develops momentum. And if customers end up having something that they really like, Boy, will they stick with it. And right now, the industry is not well served. If you look at the sort of, I would say, the Professionalism of the ePRO applications out there or the RTSM applications out there.

Speaker 2

They're not at the level of professionalism of Veeva, of what Veeva is doing. Our products are getting there. So that's one thing, Which is both the product and the services. And then I think the real topper is the integration, the process integration, for example, between our RTSM and our ePRO. I Had a discussion last week with some clinical leaders at a top 20 pharma.

Speaker 2

And when we were discussing The integration that we will do between our RTSM and our EDC and how that will affect the prescreening the screening process And the ability to get patients into the right trial, this can be transformational. In some cases, when that workflow breaks down, you might lose 6 months exclusivity on a blockbuster product because of the delay of a pivotal trial. That's money you never get back. So that's the criticality of these systems and it causes a little bit of conservatism, Right. Well, so I might use your RTSM.

Speaker 2

Who else is using your RTSM for all of your Well, nobody is yet. You can be first. Well, hey, I'll just I'll wait and see on that. So it's that type of thing. Hard to get in there, really hard to get out if you're doing a good job.

Speaker 11

Appreciate the color. Helpful anecdotes. Thanks.

Speaker 8

Thanks.

Operator

Your next question comes from the line of Jack Wallace from Guggenheim Securities. Please go ahead.

Speaker 12

Thanks, Tim, for taking my questions. Just wanted to ask about Compass and the event around Clients migrating to the Vault CRM platform. How much does Compass come up as a logical upsell here? And is it Fair to think about the migration event being a natural upselling opportunity.

Speaker 2

It's a great question, Zach, about Compass and Voltaire. I would say they're not the same at all. They're quite Disconnected. Compass in many ways is a much more strategic decision because that really affects how you apply your resources. And Encompass, we're reinventing how you can do data.

Speaker 2

So it's a much more strategic decision. It's related to analytics and it's purchased at the brand level for brand analytics. So it has these dynamics. Also, for Example, Compass is something we sell to companies that are 2 years sometimes away from having a field force. They're doing their planning, involved of their market potential.

Speaker 2

So it's quite disconnected versus where CRM is, Hey, now you're ready to launch. You just need a system with the full functionality. EVA, that's kind of a solved problem. So there's what CVS CRM playing into that. On Compass, it's well, gosh, we've been using IQVIA for 20 years, you're coming with a different approach.

Speaker 2

Well, hey. So we're they're really out of phase and they don't depend on each other. Now it's nice to have multiple products to be able to bring into So you can provide the full commercial solution, Aviso CRM, commercial content, cross 6 For your media measurement, link for your deep data, Compass, so we have a lot of things that can fit together. And especially for a Smaller companies, they will look for that partner. Hey, I just I need to get all this in a hurry.

Speaker 2

But in general, those things aren't linked together and I wouldn't view Vault CRM is a catalyst for Compass. Catalyst for Compass is going to be its product excellence and how well we do on our launch of Prescriber and National, anyway.

Speaker 12

Yes. Thank you. That's helpful. And then one for Brent around billings. Just You put a bow around the change in terms and cadence of billings.

Speaker 12

If I Help me with the math here. If we had a $12,000,000 headwind in the Q3, does that mean about $6,000,000 of billings From the Q3, slipping into the first half of next year and then is that number, say, $6,000,000 to $9,000,000 from the 4th, so add it all up $12,000,000 to $15,000,000 or so that Just due to billing cadence got pushed into 2025?

Speaker 3

Yes. I'm not going to break down to the specific numbers, but I can give you Like the directional numbers around this. So I said about half the services and then there is the duration piece of it, right? So then the balance is split pretty much between 2 buckets with a little bit of FX. So that duration piece, that's just a matter of Over time, when is that going to bill.

Speaker 3

So we have more quarterly billers than we expected for our new business. So that's about 25% -ish of the residual. And then the other piece was literally the timing of deals. Again, some of that was deals that pushed out from the back half of the year into the first part of the year. So that's at the high level how to break down the buckets, And that's been contemplated in our $2,750 revenue number for fiscal year 2025.

Speaker 3

Got it. Thank you. Sure.

Operator

Your next question comes from the line of Stan Berenstain from Wells Fargo Securities. Please go ahead.

Speaker 5

Hi. Thanks for taking my questions. First, Peter or Paul, in the prepared remarks, it was mentioned You had solid bookings under cross sex, including brand expansions. I recall that cross sex has seen some choppy demand in prior quarters. Is the reason that you're seeing a pickup of activity on this front?

Speaker 2

I guess, the reasons are some is just timing, how things laid out. Also, just solid execution by the on the product and on the sales and marketing. And I think some of our competitors also last year sort of Maybe oversold what they could actually deliver. So we had a few potentials where the customers last year Went through some things because they were promised quite a few things. Actual delivery didn't match.

Speaker 2

And so they, in some cases, came back to Crossix. In some cases, they went to Crossix for the first time. So Really just solid execution and some timing.

Speaker 5

Got it. And then maybe one for Brent. Services gross Margin in the quarter, I think, was the highest in 8 quarters or so. Is there anything to call out here besides hiring? And how should we think about the progression going forward?

Speaker 5

Thanks.

Speaker 3

Yes. And we're from quarter to quarter, you're going to see vacillation in services margins. If you look forward to Q4, Q4 is a lower margin quarter because of holidays and you have less days to be utilized. But we're always going to focus on having the right amount of capacity to address the service demand we have. And we did a nice job of executing to that in Q3 and you saw a little bit higher service margin in the quarter.

Speaker 3

So the range of margins you've seen over the last 4 to 8 quarters, that's Probably a reasonable amount to think about. We're not looking to maximize it to 50% or anything like that.

Operator

Your next question comes from the line of David Windley from Jefferies. Please go ahead.

Speaker 13

Hi, good evening. Thanks for taking my question. Pharma companies, so as backdrop, pharma companies have been trying to move Commercial insights deeper into clinical development stages of their R and D. Veeva is unique in its span of solutions across clinical and commercial. I'm wondering how much you think about the integration of those solutions across clinical and commercial to drive stickiness of Veeva's solutions.

Speaker 13

How important is the transition of Vault in that effort? And how important is data in that effort? Thank you.

Speaker 2

It's Peter. I'll take that one. I would say the most important thing that Veeva can deliver in that area is data, Data on a common data platform, so enabling pharma companies to have a common data architecture across Specifically commercial and clinical. So talk about product classes in the same way, disease areas, therapeutic areas in the same way. And so I have Commercial key opinion leader with a clinical key opinion leader.

Speaker 2

That's a key thing, the most important thing that Veeva can do and I think We're really the only one setting out to do that. The second one is enabling the process flow between Commercial and clinical, so the connection between, for example, our CTMS system and our CRM system, that's useful. And then maybe potentially the biggest barrier is process inside of pharmaceutical companies. Do they have processes? Do they have operating models?

Speaker 2

Do they have responsibility for enabling that flow? Our business consulting can really help there, Especially as we're building up our business consulting and clinical, I think we're going to be experts at helping companies with our business process. Because you're right, I do And I know most executives of large pharmaceutical companies feel that there's lost value because their Integration, process integration between commercial and clinical is not where they'd like it to be.

Speaker 13

Thank you for that. Sorry, I

Speaker 8

just want to

Speaker 2

repeat one more. I don't I think you can't do that if you're not looking at a common view of the data. You won't be able to accomplish it. That's not sufficient to make that connection happen, but I don't but I think it's necessary to make it happen.

Speaker 13

That's great. Thank you. As follow-up and on a different topic, just in thinking about pipeline funnel discussions In your sales team, I think you've talked over multiple quarters as have others in life sciences talked about slower decision making, Budget scrutiny you mentioned in your prepared remarks, IRA. Could you shed I mean, not that you haven't talked about it before, but Give us the most updated view on how these kind of macroeconomic and IRA related effects are Affecting decision making and do you feel like that is getting worse or getting better? Thank you.

Speaker 2

Yes. In terms of the interest rates, IRA, global Over the last 60 days, I don't view it as getting worse or better per se. It's kind of staying It does result in questioning on decision making, conservatism. It's kind of a damper on innovation for small biotechs who are, hey, maybe I'm going to start up a biotech company. I need to raise funding.

Speaker 2

Oh, maybe I can't get funding now. So I don't Start that up. I don't create that research, so that's a little bit tammer. One of the things that has been happening through COVID and this Downturn is some deferral things, right? Veeva is a lot of the things we do are core capabilities.

Speaker 2

You're trying to modernize your core capabilities. During COVID, sometimes we had other priorities. When there's uncertainty like conflict in interest rates, etcetera, okay, comparatively shift a little bit. I do feel there's more deferred maintenance building up, especially in the sort of top 100 life sciences companies, more deferred Modernization of systems that's going to have to be taken care of over the next 2, 3, 4 years. So I think there's Some demand starting to get pent up.

Speaker 13

That's great. Thank you.

Operator

Your next question comes from the line of Tyler Radke. Please go ahead.

Speaker 2

Thanks for taking the question and apologies if you covered this. I've been jumping around

Speaker 14

a few earnings calls tonight. But Wanted to touch on the top 20, pharmas that you did migrate over to Vault CRM. I'm just curious post that announcement, what's the interest and conversations been with others? And then if you could Just share any milestones or other goals that you have in terms of the number of pharma that you hope to have, call it, over the next few quarters or years.

Speaker 5

Yes. Hey, Tyler, this is Paul. Yes, so in terms of you mentioned kind of migrations. These companies have announce their selection, the migration will follow. So they'll do a little bit of services work next year, but you can think of their migration starting in 2025.

Speaker 5

That's when we are we'll have early customers next year. You can think about that as a milestone. We'll have some early customers go through the migration process with us, Treat it like an early adopter program like we do with any other product. So that's what we'll use next year for. And then 2025, we'll be ready to scale.

Speaker 5

So that's what's next for these companies. They've announced their selection. They want to be able to communicate that internally and align their organization on what Their go forward strategy is that's really important for them to get organized and focused and aligned. So there they've shifted from decision mode to execution mode. Now in terms of other companies, we're ready when they are, right?

Speaker 5

I think this has created some additional urgency. Our expanded or new commercial cloud has created some additional excitement and energy that moving to the Vault platform unlocked a lot of that innovation. But there's no timeline. We're not forcing our customers to go in any particular timeline. I do expect most will go Starting in 2025, but 2026, 2027, that's when you'll start to see the majority of customers moving.

Speaker 2

Yes. I would if I just chime in there, you also have a question about momentum. Our customer summit at Europe, Paul, there's over 1,000 people there, right? And Bayer were there and GSK were there and They speak both in a large session and in smaller executive session. So it's certainly a momentum builder, Right.

Speaker 2

Not only that they're going to Visa, well CRM, but why and what was their thought process, because these companies are kind of leading the charge. Great reference selling there. Also things like we demoed, we did a concept demo of Service Center for the first time live to the customers there. And I think that was very well received. So the vision starts To get clear and it's building the momentum.

Speaker 14

Got it. And yes, sorry, I didn't mean migrations. I've been impressive if you migrated those customers in weeks, I meant more of the signings. So good to hear the excitement from other customers. Just as a follow-up, Brent, I know your favorite topic here on billings, but I guess, 2 quick clarifications.

Speaker 14

Number 1 is we think about the updated Normalized billings guide for this year and you walk through some of the puts and takes that's driving it down. I guess the changes to Billings, terms and invoicing duration, wouldn't that be normalized, if you will, in the normalized billings? Or Is the normalization just for TFC? And then I know you're not guiding the billings for FY 2025, but just as we think about the Historical relationship between revenue and billings and what does seem to be maybe some modest duration headwinds, anything to keep in mind there. Thank you.

Speaker 3

Sure. On your first part of your question, so what we normalize is we normalize this for changes in our renewal base. So So if you have an existing customer renewal base, they change frequency or they change duration, we normalize that out. So we take the noise out. What we do for new business is we do our best effort to model what we expect the profile of that new business to come in.

Speaker 3

And so what you're hearing me say is the Expectation we had for new business, there was the actual fact pattern was a bit different. So we had more quarterly billers in that new business than we anticipated. We thought we'd have a bit more annual. So it's new business, not normalized. It's the renewal portion that we do normalize.

Speaker 3

And then your second question is, we contemplated in the billings that we are exiting fiscal year 2024 in our reiterated fiscal year 2025 total revenue number, so $2,750,000,000 and we feel good about our ability to execute against that.

Operator

Your next question comes from the line of Gabriela Borges from Goldman Sachs. Please go ahead.

Speaker 15

Hi, this is Callie Valente on for Gabriela. Just one for me and going to be again on the billings dynamic. But Just related to the deals that you talked about being pushed from the back half of this year into early next year, there's clearly a change versus your initial Tations. And I know you said there's nothing incremental in the past 90 days on macro, but can you help us reconcile those two comments a little bit?

Speaker 3

Yes. I mean, you're going to have it's going to be customer by customer, right? There is no exact pattern that you can say across the larger cohorts. And In the first half of the year, I don't know if you recall, the actual we had favorable linearity. So from period to period, it's going to ebb and flow depending on the specific customer situation, what approvals they require, the size and scale and the complexity of the deal.

Speaker 3

So, it's a continuation of what we've seen. Sometimes it's in your favor, sometimes it's not. And that's what we saw.

Speaker 15

Thank you.

Speaker 2

Thank you.

Operator

Your next question comes from the line of Kirk Materne from Evercore ISI. Please go ahead.

Speaker 16

Yes. Thanks very much. Paul, just there's going to be a lot of discussion about migrations over the next couple of years. And How should we think about sort of the services work around all this, meaning you're going to have a lot of customers obviously going through the migration process. How do you make sure that there's not sort of a bottleneck from and maybe there's just not enough work, so it's not that big of a deal.

Speaker 16

But I was just kind of curious how do you make sure that You have the right customers, especially your big ones are aligned with either your own services capabilities or your GSI partners. Can you just talk about that a little bit? Thanks.

Speaker 5

Yes, sure. And one of the things we're laser focused on right now is making the migration as repeatable as possible and that's going to include some product work that we're doing to automate some of the migration, but it also includes Scaling out the Vault CRM services team and we have people now dedicated and focused to that. Part of this is focus pays off and this is The kind of thing that we think about when we think about executing really well. Part of our strategy is to execute really well in this area and we're putting dedicated people on it. And that's going to help us create the focus, but also the team to expand and scale and support customers as they We know roughly what that timeline looks like, so we'll be ready to support it.

Speaker 5

And I would say the third part of it is enabling our partner ecosystem. So we are working closely to make sure that they know what our role is and they know what their role is and how they can help us and how we can Help scale support customers really across the globe. Remember, this is the U. S, it's Europe, it's Asia, it's LATAM. So we have a lot of customers and we're going to we're making sure that we're ready with our own tooling, our services and our partners.

Speaker 16

Yes. And you mentioned that go ahead, please.

Speaker 2

I'll just chime in there a little bit. One way to think about it is Yes, a big, big bullet to work around VIVUSERM between 2012 2017. Roughly speaking, maybe we moved Somewhere around half the market, a bit less than that from Siebel or Seginim or some other things to be the serum. That was a Big bullet to work that was done by Veeva Services and our partners like Accenture and regional partners over a 5 year period. Now we have this 5 year period from 2025 to 2,030.

Speaker 2

We probably have about as much work to do. Now we have more movement to do because we have to move 90% of the industry over, but the effort is less than significantly less than half Of the effort, and certainly in the migration of Plus and How. So we have to mobilize our own services and the partners, to do that. But it's These are things that we know how to do.

Speaker 16

That's helpful, Peter. Thanks for dimensionalizing that. And then Brent, One more just on billings. In terms of the duration changes that you're seeing, are these bigger customers that Just want to break it up into bite sized pieces from a payments perspective, smaller customers just trying to save cash. I was just wondering if there's any commonality that you're seeing That's sort of hitting duration right now.

Speaker 16

I realize it fluctuates, but has anything changed, I guess, on that front? Thanks.

Speaker 3

Yes, nothing fundamentally changed. I mean, specifically, a couple of the large items were simple co terms. So you have they're just co terming to their The number of deals they have on to a common date. So it's nothing more fundamental than that. Great.

Speaker 3

Thank you all. Sure.

Operator

Your next question comes from the line of Jalendra Singh from Truist Securities. Please go ahead.

Speaker 17

Thank you and thanks for taking my questions. Given sort of macro issues you guys have talked about, I was just curious how are price increase conversations trending so far, especially in an environment when macro has got little challenging, making sure You guys still feel good about your 4th person price increase expectations for next year?

Speaker 2

I can take that one. Overall, we're not doing price increases. We are doing we keep up with the CPI and we're doing it in a very customer friendly way. So we're capping that by 4%. And we're doing that in arrears by giving at least 8 months notice, depending on when their order form is.

Speaker 2

So no, it's going well. I mean, I definitely don't view it as Price increases, very predictable from Veeva. So, the macro is not really affecting that.

Speaker 17

Okay. Then my follow-up is around the comment you had in your prepared remarks about Data market and life science moving somewhat slower than the softer market and you called out anti competitive behavior from one of your peers. Can you elaborate more on that? Is that something you have observed more recently after you push in this market? And how does those market dynamics impact your approach and Generally just pushing this market.

Speaker 2

Yes, I called out the behavior of our competitor IQVIA. No, that's not a dynamic, Recent dynamic, I've been aware of that for more than 10 years. And of course, IQ has been in court multiple times for this. So it's not a it's just not a new dynamic. I just felt in the prepared remarks to call it out.

Speaker 2

But in data, it can be A bit slower moving because of the conservative in that area conservatism in that area. That's understandable. And then the anticompetitive behavior of IQVIA also creates significant barriers there. Because let's say the customer is using IQVIA data for 1 data product and we're selling 1 data product. And our services are necessary to, mix those 2 data products together to provide a solution for the customers.

Speaker 2

Well, IQVIA is not going to allow us to do that. They're not going to grant, let's call it a 3rd party agreement. So that's what slows things down. But We're making great progress and it's easier for a small company when they start up. So I think next year, you'll see some smaller companies commercializing for the first time that just decide, look, I'm going to be IQVIA free for my whole life and I'm going to start out that way.

Speaker 2

I don't need to deal with that old stuff anymore. I think that's going to happen, but it's that's a long way from, Hey, most of the top 20 using Veeva for most of their data products, for most of their brands, that's a 15 year journey.

Speaker 17

Great. Thanks a lot.

Speaker 8

Thank you.

Operator

Your next question comes from the line of Craig Hettenbach from Morgan Stanley. Please go

Speaker 18

ahead. Thank you. Just following up on the Bayer and GSK commentary. Is there anything in particular about Those customer relationships that made it logical for them to be early adopters on both CRM and how are you thinking about Cadence for additional customers from an announcement perspective like next year.

Speaker 5

Yes. Craig, good question. And Every customer is unique. They're all in their own different stages, whether that's things related to their business or their pipeline When they may have product launches, GSK and Bayer, we've had good longstanding partnerships with both companies for a very long time. And their thinking, they both had this idea of leading thinking.

Speaker 5

We want to put the Decision making process behind us and we want to start focused on executing. They were confident. They did their due diligence. They very quickly became very confident in their answer and their approach, so they wanted to put a clear stake in the ground and make that decision and communicate it And now shift into execution mode. So I would say just strong partnership.

Speaker 5

We've delivered very well and consistently for them for a very long They trust Vivo. So they're ready to move forward. In terms of other customers and the rest of the market, We're certainly in conversations with the rest of Top 20, all of the large enterprise companies, of course, our small and medium sized customers. Many of those conversations have started. It's not a mathematical thing.

Speaker 5

You won't see we know we have the next roughly 5 or 6 years, but it's not mathematical. It's dependent upon many different factors and variables. So So I would think of it as we're in that early customer stage right now and then over time you'll start to see it ramping. And some of these you may not see announcements. I think the way to think about it is we'll provide updates when there's kind of a material update to give.

Speaker 5

You may not see an announcement for every customer, But we'll when there's something material, we'll kind of let the street know.

Speaker 18

That's helpful. Thanks, Paul. And then Peter, you made a comment regarding the IRA in terms of smaller biotech innovation, and that's certainly And focus here. I'm curious just your larger pharma companies, any feedback you're hearing from them, whether it's maybe trade offs they're making as they kind of manage around this? Any feedback there?

Speaker 2

Yes. They're looking at that in terms of their product planning, Where would they invest? Should they invest in that molecule? Should they delay running a trial or accelerate running a trial? So certainly it affects their planning, but pharma is good at that.

Speaker 2

They have to adjust to these factors, these government Factors around the globe. And so I think they're adjusting and it may become the new normal in a year or 2. So no dramatic change, but it's causing some adjustments.

Speaker 18

Okay. Thank you.

Operator

Your next question comes from the line of Charles Rhyee from TD Cowen. Please go ahead.

Speaker 6

Hi. This is Lucas on for Charles. I want to ask about the development cloud and the subscription growth framework you guys have going forward. If I look back at the Investor Day slides where you guys break out customers and products per customer, it shows that you guys are seeing fewer total Products sold in the development cloud through fiscal first half. At the same time, you're guiding to 22% to 23% Growth in 4Q after accounting for the impact of TFC, which is a step down from 3Q and 2Q.

Speaker 6

You guys have noted that you're not seeing any impact from macro and subs quite yet, but this is a notable step down in growth. Is this an indication that the segment is starting to mature a bit and that we should think about this category growing at a more mature rate going forward? And then understand that we'll get guidance at the next print, but is this 22% growth rate ex TFC a good jumping off point for R and D subs growth in fiscal 2025.

Speaker 3

Yes. So, to your point, we reiterated the fiscal year 2025 guide at $2,750,000,000 So Clearly that factors in subscription and services and the mix underneath that. What we did see was timing, when you talk about in the year. So there's some timing that impacted fiscal year 2024, it will have less of an impact on fiscal year 2025. But importantly, we have a long runway for growth in front of us.

Speaker 3

We're very early days and across the portfolio specifically in R and D and And to your point, we'll get into the details in about 90 days.

Speaker 13

Okay. Thanks.

Speaker 3

Thank you.

Operator

Your next question comes from the line of Brent Bracelin from Piper Sandler. Please go ahead.

Speaker 19

Hi, guys. This is Hannah Rudolph on for Brent. Thanks for taking my questions. Encouraged to hear about your early traction with Vault CRM. For those 6 non Vault Veeva CRM customers you landed in the quarter, do most of them plan to migrate to Vault CRM before that 2,030 deadline?

Speaker 19

Or is that even part of the discussion when you're signing with them?

Speaker 5

Yes. So we did have we had a good strong quarter With CRM overall, so we had 9 wins and you're right, some of them are on Veeva CRM and each of those is a discussion with the customer and what's right for them and based on their timing. And yes, of course, that's the strategy is to they'll start on Veeva CRM and then at some point Before 2,030, they'll move over to Vault CRM. And certainly for some of these customers that are now doing Veeva CRM, That transition path becomes pretty clear and very, very clean. So They have full awareness and knowledge and that's part of the strategy.

Speaker 19

Great. Super helpful. And then at your European Commercial Summit, Other than Vault CRM, what commercial developments were customers most excited to hear about?

Speaker 5

Yes. Gosh, you're asking me to pick 1. We had A very lively Europe Summit. So and part of that is related to we now Our commercial products, our software products that are moving in all part of the ball platform. So that unlocks a lot of potential for us.

Speaker 5

So we were able to announce quite a bit. One is that Peter alluded to the Service Center demo. Remember, we announced that 5 or 6 months ago at our U. S. Summit and now we've demoed it live.

Speaker 5

So really strong execution that resonated really well. The announcements around marketing and patients outpatient CRM were certainly appreciated. And then in the data space, we had a new data announcement around Pulse data and Peter talked a lot about that during our Investor Day. But more broadly, what we're doing in data, the innovation we're bringing in data by creating this common data Sure. So you asked for one thing, I gave you 4 or 5, but it was really a it's kind of an action packed summit with lots of announcements And we created a lot of momentum in multiple different areas.

Speaker 9

I think Paul, you I'm glad to hear

Speaker 8

about that. Paul, there was

Speaker 2

a lot of Paul, there's a lot of excitement around modular content in the commercial content areas as well, right? That track was very lively because We've done things over the last year in modular product content and now it's fitting adopted in the field. So there's great excitement over that one too.

Speaker 5

For sure. And just to go into that a little bit deeper, We're executing really well on the commercial content side and modular content. But as we think about What Vault allows us to do is bringing that content closer to the engagement channel. It's a platform that uniquely supports both of those content And the engagement, whether it's the sales channel or field medical or even marketing in the future. So it's highly unique in that we're in a unique position to be able to solve that content distribution From the time you created in a very modular efficient way, all the way to the time it gets out to the end customer, whether it's a marketing channel or a sales channel.

Speaker 5

So, yes, that was also another exciting announcement.

Speaker 19

Super helpful commentary. Thank you.

Operator

Your next question comes from the line of Brad Sills from Bank of America. Please go ahead.

Speaker 20

Great. Thank you so much. I wanted to ask about the comments on some of the deals slipping that affected the quarterly billings into next year. Any more color there? I mean, we typically hear about deals slipping and then they close in the subsequent quarters.

Speaker 20

What are the puts and takes that are impacting that? And what gives you that confidence that these will close next year? Thank you.

Speaker 2

I'll take that one. Each deal is different, but I would say by and large, just timing that gets pushed out by Yes, some random bounces of the ball and some conservatism and extra scrutiny. So, that's what it is. What gives us confidence is the competitive environment is stronger than ever, right? So that's what gives us Real confidence, both in each of our product areas and then customers seeing that, while we can bring complete solutions across R and D and commercial software and data.

Speaker 2

Also the customers being slightly a bit more conservative, they're not customers are spending less on speculative projects. So they tend to go more towards Veeva and core capabilities. So that's what gives me even more confidence about our strong market position. And then since our products aren't optional, over time, I have a lot of confidence that our market share, We're in a better market position than we were 12 months ago.

Speaker 20

Wonderful. Thank you. And then if you could comment please, Peter, on The clinical deal pipeline and how that's been impacted, it would seem less impacted by the macro because it's trial related, but these are also big transformational projects if it's a new customer, for example. So Any commentary or observations on how the macro has impacted that clinical business, which is such a critical growth driver? Thank you.

Speaker 2

Yes. We have a small amount of our businesses in the clinical and the very small customers maybe that have under 500 employees, under 100 employees. So that's certainly impacted because sometimes people can't get the funding to do the trial or they may go out of business. So That's impacted specifically. Other than that, the general conservatism doesn't impact Clinical any more than it would be regulatory or safety or quality.

Speaker 2

These are large infrastructure projects. You're And they're just having a bit more scrutiny than they used to.

Speaker 20

Understood. Thank you, Peter.

Operator

Thanks. Your next question comes from the line of Richard Poland from RBC Capital Markets. Please go ahead.

Speaker 8

Yes. Hey, this is actually Rishi Dhanuria from RBC. I'm not sure why it's my colleague's name, but thanks so much for taking my questions. I just wanted to ask 2 questions around generative AI. First, I would love to maybe drill a little bit into kind of a theme that we've been hearing more as to our conversation with partners and industry behind, which is that as generative AI is working behind clinical trials, it is leading to maybe more of a tailwind towards personalized and precision medicine, which feels like not only should that benefit your CDMS platform, But even on the data side, what you have with Compass, correct me if I'm wrong, seems like it's maybe a little bit more tailored to that.

Speaker 8

So maybe if you could help us understand Some of the trends that you're seeing out there and how that can play out and then I've got a quick follow-up.

Speaker 2

In terms of the generative AI, Honestly, I haven't seen a big impact in clinical. There's good experimentation and projects around helping to write or evaluate protocols, for example, but not using things like generative AI to to do statistical analysis or predict where the patients are. I think there The more appropriate tool which people are using and continue to use more and more of is data science. Really having the right data, Running the right algorithms, being systematic about it. So, yes, I just haven't seen that impact Generative AI.

Speaker 2

You see it more in other areas that relate to content creation And asking of questions, writing safety narratives, things like that.

Speaker 8

Got it. No, that's really helpful. And then maybe just sticking on the theme of clinical and GenAI, look, coming off the EU Commercial Summit. I'm sure you heard a lot of use cases from customers that they want to explore around GenAI on the commercial side. I think a lot of those Very straightforward.

Speaker 8

Maybe on the clinical side, right? I mean, we talked a little bit about CDMA, but I imagine there's a lot of data you have, Peter, as you put to your point around content, including regulatory submissions to the FDA. I imagine there's probably use cases around the type of language that people can use to expedite their approvals and so on and so forth. Maybe you could talk a little bit about what sort of use cases you're hearing from customers that they want you to be part of when it comes to the clinical side of the equation. That would be really helpful.

Speaker 8

Thank you.

Speaker 2

Yes. So Some are just very straightforward, what's called clinical master data. Who are the investigators? Who are in the sites around the world and what is their patient characteristics like. That's hugely important For site selection, but also for recording your internal operations, how efficient are you?

Speaker 2

So that's what we call open data clinical. Site base is the deep profiles around all the sites and investigators, All their specialties, all their activity. So that's again for more detailed site selection. Then clinical posts, that's something we've announced, which we'll be producing next year. And that's things like, Okay.

Speaker 2

I'm a pharmaceutical company and I've picked these 2 milestones to measure, what's the time between My last patient visit and my lock of my clinical database. And I'm a pharmaceutical company, what's my time there? Okay. Now what's the industry's average time there? So that I can start to see, am I ahead, behind there?

Speaker 2

What's my opportunity for improvement Not just one measurement. So I think it's those three areas that customers are excited about from VIVA, the clinical master data, The deep data, specifically around site selection, critically important, and then the clinical pulse to optimize their internal business processes and benchmark against

Speaker 8

Wonderful. Thank you so much.

Operator

We have no further questions in our queue at this time. I will now turn call over to Peter Gassner, Chief Executive Officer for closing remarks.

Speaker 2

I'd like to close by thanking our customers for their trust in partnership and our employees for their continued commitment to our values of do the right thing, customer success, employee success and speed. Thank you.

Operator

This concludes today's conference call. Thank you for your participation and you may now

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Key Takeaways

  • Strong Q3 performance: Veeva reported total revenue of $617 million and non-GAAP operating income of $235 million, both ahead of guidance.
  • Bayer and GSK endorsements: Two top-20 pharma companies committed to migrate to Vault CRM, underscoring its innovation and strategic value for migrations starting in 2025.
  • FY 2025 guidance reiterated: The company upheld its $2.75 billion revenue target, citing robust visibility and a long runway powered by multi-year ramping deals.
  • $40 million billings headwind: Roughly half was due to reduced services revenue, with the balance coming from a higher mix of quarterly billing, deal-timing shifts and FX impacts.
  • Industry cloud momentum: New commercial offerings (modular content, Service Center, marketing automation) and R&D/clinical data expansions (Compass patient, prescriber and national data plus clinical integration) bolster Veeva’s life sciences platform.
AI Generated. May Contain Errors.
Earnings Conference Call
Veeva Systems Q3 2024
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