Alkami Technology Q1 2023 Earnings Call Transcript

Quartr
Provided by Quartr
May 3, 2023

Key Takeaways

  • Alkami delivered 34% revenue growth in Q1 to $60 million, surpassed the high end of guidance, and reduced its adjusted EBITDA loss to $2.9 million, keeping on track for profitability by Q4 2023.
  • Recent failures of Silicon Valley Bank, Signature, and First Republic have not impacted Alkami’s regional bank and credit union clients, who remain well-capitalized with only 0.91% of users holding uninsured deposits.
  • Industry consolidation among the top 2,000 U.S. financial institutions is driving add-on opportunities—over 50% of Q1 bookings were cross-sells, including migrations tied to mergers that added 190,000 users in one case.
  • Alchemy’s long-term product roadmap focuses on three pillars: improving core digital banking UX and reliability, expanding extensibility via SDKs/APIs, and leveraging client data for personalized experiences.
  • Full-year 2023 guidance was raised to $257–261 million in revenue and a $6–3 million adjusted EBITDA loss, with long-term targets of 65% gross margin and 20% EBITDA margin by 2026.
AI Generated. May Contain Errors.
Earnings Conference Call
Alkami Technology Q1 2023
00:00 / 00:00

There are 9 speakers on the call.

Operator

Welcome to Alkami's First Quarter 2023 Financial Results Conference Call. My name is Sarah, and I will be your operator for today's call. All lines will be in listen only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded.

Operator

I would now like to turn the call over to Andrew Venus. Andrew, you may begin.

Speaker 1

Thank you, operator. With me on today's call are Alex Shuteman, Chief Executive Officer And Brian Hill, Chief Financial Officer. During today's call, we may make forward looking statements about guidance and other matters regarding our future performance. These statements are based on management's current views and expectations and are subject to various risks and uncertainties. Our actual results may be materially different.

Speaker 1

For a summary of risk factors associated with our forward looking statements, please refer to today's press release and the sections in our latest Form 10 ks entitled Risk Factors And forward looking statements. The statements made during the call are being made as of today, and we undertake no obligation to update or revise any forward looking statements. Also, unless otherwise stated, financial measures discussed on this call will be on a non GAAP basis. We believe these measures are useful to investors in the understanding of our financial results. A reconciliation of comparable GAAP financial measures can be found in our earnings press release and in our filings with the SEC.

Speaker 1

I will now turn the call over to Alex.

Speaker 2

Thank you, Andrew, and welcome everyone. I am pleased to report another quarter of strong top line performance And continued progress towards profitability. In the Q1 of 2023, Alchemy grew revenue 34%, Once again ahead of our expectations. We exit the quarter with 15,100,000 Live registered users on the Alchemy platform, up 2,300,000 compared to the prior year. And we achieved a $2,900,000 adjusted EBITDA loss better than the high end of our guidance for the quarter.

Speaker 2

This result keeps us on track to adjusted EBITDA profitability, which we continue to expect by the end of this year. Let me start with a topic that I know is top of mind for investors since the recent failures of Silicon Valley Bank, Signature and First Republic, The macro environment for regional and community financial institutions. Since the end of March, I've been in the offices of 13 different CEOs of banks and credit unions, and those conversations, along with the data we see in our own systems, Tell the same story. Our client base and target market has not been impacted by these bank failures. In my conversations, clients describe the bank collapses as driven by specific business models, risk management decisions And the resulting mix of assets and liabilities that are different from those of our clients.

Speaker 2

The CEOs told me their businesses are sound, They are well capitalized and they have low percentage of accounts above insured limits. Their focus is more upon the changing rate environment. They're experiencing high loan demand and a shift in cost of deposits. In short, they are managing net interest margin in a dynamic environment. Each of these CEOs have been through many economic cycles.

Speaker 2

They reacted calmly to the bank collapses and our business strategies to adjust to the Each also told me that digital banking remains critical as they attract deposits And create and deploy new products. Our data tells us the same story as the CEOs. As a reminder, because of the data architecture of our single code base, we can capture, Store and monitor anonymized transaction data. Across all of Alchemy's clients, Only 0.91 percent of Alchemy Digital Banking users have any uninsured deposits. And an analysis of total deposits at Alchemy customers shows that the percentage of uninsured deposits declined from 16.78% On March 16 to 16.51 percent in April.

Speaker 2

While at the same time, There was a 0.25% increase in overall deposits. In summary, during a dynamic period For a few large super regional banks, Alchemy's target market remains stable. The CEO sentiment I've heard and the data from our system matches with the activity we're seeing in our sales pipeline, which so far has continued to grow. We're seeing normal sales cycles and have yet to encounter increased buyer uncertainty. In fact, As Brian will detail later in the call, our add on sales to existing clients outperformed our internal plans for the quarter.

Speaker 2

We see this as evidence for continued demand Another question we've heard from investors is whether consolidation Within the roughly 9,500 banks and credit unions in the United States will impact our growth. As a reminder, our target market is the top 2,000 financial institutions outside the mega banks. These are Expansion oriented institutions that see technology as critical to their growth strategy and are the primary acquirers in any industry consolidation. As an example, during the Q1, one of our clients renewed their contract, adding approximately 100 90,000 users in connection with a merger of a related financial institution. We expect those additional users to be added to our platform during During 2024 and will be added similar to a new logo implementation cycle.

Speaker 2

We cannot predict exactly when mergers or acquisitions like this will But we expect to continue to benefit from industry consolidation as a result of our product and market focus. In addition to seeing 13 CEOs in their offices, I was able to see over 400 clients and prospects representing 191 Financial Institutions at our Annual User Conference in the Dallas area in April. This was the largest in person event in our history, reflecting continued interest in Alchemy's offerings. You're welcome to view a recap on our website, But here are a couple of items we shared with the attendees. First, we presented some new primary research by Alchemy It shows consumers expect personalization and an increasingly digital experience.

Speaker 2

Some highlights from the research include 55% of consumers expect their preferred financial institution to know if they are under financial stress And proactively offer ways to help. 61% expect their preferred financial institution to use their income and purchasing data To provide custom information, advice and offers. And 44% prefer to open a checking Or savings account completely online. And 78% MegaBank customers would be open to switching their deposit accounts over to a local or regional financial institution That offered better interest rates and a 5 minute digital account opening experience. This is significant, Given a report from The Wall Street Journal that since 2014, Americans have forfeited $603,000,000,000 in interest By leaving their deposits in the 5 largest bank.

Speaker 2

2nd, we outlined elements of our long term product strategy, Which is based upon consistent feedback from the market. Our target market wants to shrink the footprint of their core system To focus on their back office and then they want a digital sales and service platform that integrates with their core And provides them the ability to personalize the customer or member experience. In response, the Alchemy long term product strategy It's focused in 3 areas. The first is to continue to be a great digital banking application. The primary decision Criteria for anyone selecting or remaining with a digital banking technology are user experience and reliability.

Speaker 2

We continue to invest to make sure that our clients' customers have a great experience by extending our user experience development efforts Even more of their journey. And in last quarter's earnings call, I outlined the activities underway to make sure that the Alchemy platform Can continue to scale and deliver the reliability and performance expected out of an online banking application. The second part of our product strategy is to extend the notion of user experience to include making it easier for our clients' Customers to use innovation by extending Alchemy's platform capabilities. Since 2019, $742,000,000,000 has been invested in FinTech, which has resulted in new capabilities our clients' customers desire. Alchemy will continue to build out extensibility elements of our platform such as our SDK and API so that our customers can easily integrate New product offerings.

Speaker 2

The third is to unleash the power of our clients' data. Financial institutions should be the best at creating individual experiences because their core and digital banking systems has the best data available To target and deliver content and measure the return on investment of their efforts. Alchemy will deliver specialized data And marketing technology to make it easy for our clients to create personalized digital banking experience experiences. In closing, I'm enthusiastic about our opportunity. We continue to see healthy demand and our target market is still In the early stage of digital innovation, our clients require modern banking solutions, and they consider investments in Alchemy to be mandatory innovation In their most important channel.

Speaker 2

As they seek growth, they are investing in digital onboarding technologies and business banking to attract new customers. And every client or prospect I talk with realizes their data will allow them to create personalized experience for their customers, and they are initiating The data strategies. Internally, we continue to build momentum on all of our key initiatives and we continue to Benefit from the scale built into our business. Altogether, this makes me confident both our operational and financial objectives for 2023 beyond. And now, I'll hand the call to Brian to take us through the numbers.

Speaker 3

Thanks, Alex, and good afternoon, everyone. During the Q1 of 2023, we continued to deliver strong financial results We experienced healthy demand for innovation from new logo opportunities in our existing client base. For the Q1 of 2023, We achieved revenue of $60,000,000 which outperforms the high end of our financial guidance and represents growth of 34%. This was driven by strong performance across our primary revenue drivers. We implemented 7 new clients in the quarter, bringing our digital banking platform client count To two zero six, we now have 42 new clients in our implementation backlog representing 1,400,000 digital users.

Speaker 3

We exited the quarter with 15,100,000 registered users live on our digital banking platform, up 2 point 3,000,000 or 18 percent compared to last year and up sequentially 583,000 digital users. Over the last 12 months, digital user growth continues to be driven by 2 areas. First, we implemented 34 financial institutions supporting 1,400,000 digital users. 2nd, our existing clients increased their digital user adoption by 1,300,000 users. Offsetting digital user growth was churned at just over 300,000 digital users of which the majority is represented by a single client That transitioned off our platform during the Q3 of 2022.

Speaker 3

We continue to maintain a very high gross retention rate Just over 97% measured in terms of ARR and digital users retained over the last 12 months. We ended the quarter with an RPU of $15.88 which is 15% higher than last year. This compares to our blended market opportunity of approximately $58 per user. The segment acquisition contributed 7% Of ARPU expansion, along with ARPU expansion of 8% driven by add on sales success And the addition of new clients who tend to onboard with a higher average ARPU. Subscription revenue grew 34% compared to the prior year quarter and represents approximately 96 percent of total revenue.

Speaker 3

We increased ARR by 36 And exited the Q1 at $240,000,000 In addition, we currently have approximately 48,000,000 of ARR backlog for implementation over the next 12 months. We continue to see healthy demand across our product portfolio. Our Q1 2023 new sales performance outpaced 2022 by over 40%. We signed 6 new Digital banking platform clients for the Q1 of which 3 are banks. Included as a new logo sale, During the Q1, an existing client merged with a related financial institution adding roughly 190,000 digital users.

Speaker 3

This demonstrates our go to market advantage resulting from a focus on the top 2,000 financial institutions And how this segment of the market may benefit from market consolidation. Our add on sales focus continues to yield returns, Representing over 50% of new sales for Q1 2023 compared to 24% 37% for the 20 21 2022 full year periods. In addition to add on sales, our client sales team is responsible for Client contract renewals. During Q1 2023, we renewed 3 client relationships where we raised the ARR run rate 9% through a combination of new product sales and higher minimum commitments. We expect to renew over 20 clients During 2023.

Speaker 3

Now turning to gross margin and profitability. For the Q1 of 2023, Non GAAP gross margin was 58.1%, slightly lower than the prior year quarter representing 20 basis points of contraction, But 170 basis points higher than Q4 of 2022. Improvement in our gross margin run rate Compared to Q4 2022 results from leveraging prior implementation investment, improvement in our hosting cost unit economics An improvement in 3rd party IP partner cost execution due to actions taken late last year. Our near term target operating model is non GAAP gross margin of 65% as we scale our revenue. We expect to achieve our target gross margin at a pace of roughly 200 basis points of expansion on average Per year reaching the 65% level by 2026.

Speaker 3

Also, we expect to achieve a gross margin Above 60% during Q4 2023 as we exit the year. Moving to operating expenses. For the Q1 of 2023, non GAAP R and D expense was $16,800,000 or 28 percent of revenue, 60 basis points higher than the year ago quarter. Margin dilution was primarily driven by higher headcount as we've invested in our technology platform for scale. We expect R and D as a percentage of revenue to scale as we progress through 2023, especially in the back half of twenty twenty three.

Speaker 3

As a reminder, our target operating model is to leverage R and D to 20% of revenue, while we continue to invest and expand our platform. We currently expect to achieve our objective during 2026. Non GAAP sales and marketing expense We're at $9,300,000 or 15 percent of revenue. In the prior year quarter, sales and marketing represented 16% of revenue. We expect to maintain or slightly improve our go to market efficiency as we scale the business and gain market share.

Speaker 3

In terms of the progression of sales and marketing expense throughout the year, bear in mind April is when we held our annual client conference, which results in approximately $1,800,000 of higher spend in our 2nd quarter when compared to other quarters of the year. Non GAAP general and administrative expense was $12,400,000 or 21 percent of revenue. In prior year quarter G and A was approximately 24% of revenue. The margin expansion is primarily attributable to revenue scale. We expect to leverage G and A expense as a percentage of revenue as we move towards our profitability objective with an expectation 10% to 12% of revenue during 2026.

Speaker 3

Our adjusted EBITDA loss for the Q1 was $2,900,000 Which is better than the high end of our expectations and 18% better than the prior year quarter. We expect it to be adjusted We expect to be adjusted EBITDA positive starting in Q4, 2023. As a reminder, our target operating model is to Gross Margin Goal. Now moving on to the balance sheet. We ended the quarter with just over $185,000,000 of cash and marketable securities And just under $85,000,000 of debt.

Speaker 3

We are comfortable with our net cash position as it represents several multiples of capital necessary to reach Free cash flow positive, which we will achieve a few quarters after becoming adjusted EBITDA positive. Related to our liquidity and the recent bank failures, Alchemy filed an 8 ks on March 13 this year disclosing limited revenue And liquidity exposure with Silicon Valley Bank. This exposure was ultimately remedied by this First Citizens acquisition Related to Signature Bank and more recently First Republic Bank, Alchemy possesses no revenue or liquidity exposure with these financial institutions. Now turning to guidance. For the Q2 of 2023, we are providing guidance for revenue in the range of $62,500,000 To $63,500,000 and an adjusted EBITDA loss of $4,500,000 to $3,500,000 For the full year of 2023, we are raising guidance for revenue to a range of 257 To $261,000,000 representing revenue growth of 26% to 28% and an adjusted EBITDA loss $6,000,000 to $3,000,000 Additionally, because the impact of expense timing Such as our client conference as mentioned earlier, we expect the Q2 to be the high point of our adjusted EBITDA losses in 2023, Modestly higher than the Q1 of the year.

Speaker 3

In closing, I'm very pleased with our continued execution both operationally and financially. We are demonstrating growing success in the market, continued discipline in our operating cost and our commitment to drive shareholder value through both revenue growth and margin We remain on track to cross over 65% gross margin and a 20% adjusted EBITDA margin objective in 2026, All while establishing Alchemy as the premier digital banking provider in the marketplace. With that, I'll hand the call to the operator for questions.

Operator

Thank you. We will now begin the question and answer session. Our first question comes from Mayank Tandon with Needham. Please go ahead.

Speaker 4

Thank you. Good evening. First, congrats on the In the midst of all this uncertainty. So Alex, I just wanted to ask you, given that this crisis seems to be spreading with news breaking this evening with Pac West Bank also now exporting options. Do you feel any concern that if this does continue to spread At some point that could have some implications for incremental opportunities as you look to expand into the bank market.

Speaker 4

Could you maybe spend a little bit more time giving us Your thoughts on potential opportunities if the crisis gets worse?

Speaker 2

Yes. If you look at The banks that have been affected, these are banks with many tens of $1,000,000,000 of assets that are Publicly traded banks. And as I said earlier, they have specific business models. I had one customer tell me, hey, Alex, that wasn't a run on a bank, that was a run on a business model. So they have specific business models that are causing challenges right now.

Speaker 2

And our target market doesn't have those business models. And so that's why the customers that I talked to individually said, look, I didn't get a call from a one customer got one call From a teenager who had a $5,000 savings account that wanted to know if their money was going to be okay. These customers all told me that they had maybe 92%, 93% of their accounts were under deposit limits and they had Enough capital cushion to cover anything that was over a deposit limit. And I'm not an astronomist. I can't predict the future.

Speaker 2

But the problems that are that impacted The 3 banks that failed and then my understanding of PacWest business model, just Different business models in our target market.

Speaker 4

Got it. That's helpful. And then I just want to ask you a follow-up question. Again, you talked A little bit about the product portfolio and the attach rates. So as you look at your core solutions, I think you have 26, if I remember correctly, maybe that has expanded over time.

Speaker 4

Could you point to where areas you're seeing the most traction in terms of interest from your clients And maybe areas that you might be seeing softer trends, so just give us a little bit more color on the portfolio, how that's shaking out as you talk to customers in terms of interest from their side? Thank you.

Speaker 3

Hey, Mike. This is Brian. I'll take this question. Our clients and we Talked about this at CoLab, but they truly view our platform as a sales channel as well as a service Platform. So it helps them drive revenue, it helps them drive engagement as well as helps them on the operating cost side of their business.

Speaker 3

So as we enter into a what can be viewed as a challenged economy, Our platform really helps in both areas where they're focused. So where we normally see for new logo Opportunities is there's about 11 products that cut across our product portfolio across our eight Product family categories that are almost on every deal. And then depending on the operating Strategy and the priorities of the financial institution, there's another 10 or so products that tend to get taken at different take rates Across our product portfolio and those can be in the areas of security, they can be in the areas of financial wellness, In some cases in the areas of client services, which includes like chatbots and things of that nature. So It just depends on the client's operating strategy. Also what we see in our client sales team, Where they're selling into our existing client base is traction across those same last three categories.

Speaker 3

So where we have seen in 2022 and then also in early 2023 is a lot of take within our Money Movement products, Which includes bill pay and account or instant ID verification within client services. I touched base On kind of chat or conversational AI type products and then within fraud and security around account takeover and then also Our ACH Alert product.

Speaker 2

Maybe if I just if I layer on top of that, kind of This fits with Brian's narrative. The 3 main kind of business topics, if you will, that customers will have Will be around fraud, right? And how do you help me protect My members and customers against themselves, right, so the whole account takeover piece. Brian talked about money movement. Everything related to any type of digital issuance with a card or any kind of digital account opening, Anything that they can do to remove friction for a customer or member and then data.

Speaker 2

They are all understanding that they have to begin to differentiate themselves, not just Through a great user experience, but through the way that they personalize that experience, and they have to do that with the way that they use The way that they use data and that can create service opportunities for them or that can create additional product sales Opportunities for them, but think of the 3 big buckets of fraud, money movement and data.

Speaker 4

That's great color. Thank you so much for taking my questions.

Operator

Our next question comes from Bob Napoli with William Blair. Please go ahead.

Speaker 5

Hey, thanks so much for taking the question. This is Adib on for Bob. So just on that theme of some of the regional banking turmoil, it sounds like demand and sales cycle remains pretty healthy still, but Could you kind of comment on how your conversations are trending with your credit union customers versus your banking customers? And then just kind of remind us how much of the business is Being driven by credit unions. Thank you.

Speaker 2

Yes. This is Alex. I'll take the commentary part and let Brian speak to the mix between bank and And Credit Union, as I said before, I spent time talking to both bank CEOs and Credit Union CEOs and In both existing customers and prospects, and with the remember, you kind of have Three tiers of institutions in the states. There's a half a dozen mega banks. These are the ones that we read as the Too big to fail banks.

Speaker 2

And then you've got maybe 20 or 30 banks that are in the $50,000,000,000 and above Assets, right? And then there's 9,000 banks and credit unions That are local institutions that will have between 5,021,000 people working for them. And those are the institutions that are buying our products. We didn't sell anything to First Republic Bank or to Silicon Valley Bank. And those CEOs, as I said earlier, have boards that are very conservative And our members of the local community and are very focused on the longevity of those institutions.

Speaker 2

And so they talked about Very sound fundamentals in terms of the match of their liabilities in terms deposits and their assets in terms of either investments or loans. And so that's the general sentiment Of the customer base and there was no real difference between a community bank and a credit union In terms of the way that they talk about their business, I'll let Brian talk about the mix.

Speaker 3

Yes. The mix of our live clients, we're still 95% credit unions, roughly 5% banks. And that's really being driven from How we were founded, what our original strategy was 12 years ago and how we've progressed as a company. If you look more recently as we've made investments in our business banking platform, as we added ACH Alert to our platform, We're seeing a lot more traction on the bank side of the market. We have 42 clients in backlog of which Roughly a third of those are banks.

Speaker 3

If you look at the new sales that took place during 2022 and then also Now in the Q1 of 2023, last year roughly a third of our new sales were banks, Q1 of this year out of 6 Clients 3 were banks. And then when you look at our sales pipeline, over 35% of our sales pipeline is now represented by banks. So We feel like we're starting to make a lot of progress. We've made the appropriate level The commercial banking investments in the platform and really now it's more about share of voice In the bank side of the market, our marketing activities and just creating more awareness that Alchemy is equally as strong On the bank side of the market with its platform and helping its clients as it is with credit unions.

Speaker 5

Perfect. Thank you. And a quick follow-up if I could squeeze it in. Could you just kind of speak to your confidence in terms of Your revenue guide in 23 and obviously the high degree of subscription revenue drives greater visibility, but just any kind of incremental

Speaker 3

Well, so we did raise our guidance for the full year. So that should speak in and of itself of our confidence in achieving our revenue number for the year. I mean, in any given quarter, 1 quarter out, I have a very, very high degree of confidence that we're going to achieve that quarter. And even when we go further out, I mean, we have a full year of new logo implementations already scheduled. So of our 42 clients in backlog to implement, there are approximately, Call it 32 to 34 clients because you can always have 1 or 2 that shift out that will implement In the back, three quarters of the year.

Speaker 3

So we're going to implement 42 clients this year when we implemented 30 Last year, so that's up 40%. The other area of visibility that we have is the fact that our clients are growing. Our clients are growing at a rate of about 10% to 12%, their base each year with a market backdrop 8% to 9% for the full market. So our clients tend to be the more technology leading in leaning in Sector of the market relying on their digital banking channel with a growth strategy. So that's another area that provides us confidence.

Speaker 3

Then our sales pipeline, our sales pipeline is extremely healthy. As I mentioned, it includes a significant amount of banks In that, we have a very healthy sales pipeline for our cross sell activity, our cross sell motion. So we tend to perform very well against the guidance that we provide investors.

Speaker 2

Thanks for taking the questions.

Operator

Our next question comes from Charles Navan with Stephens. Please go ahead.

Speaker 5

Hi, good afternoon and thank you for taking my question. With the business mix shifting more towards add on sales, I was wondering if you could comment on the incremental margin benefit From that mix shift, and the degree to which it might be driving the 200 to 300 basis points of gross margin expansion or Any efficiencies on the OpEx lines?

Speaker 3

Yes. So the main advantage that we have Selling into our base is the implementation timeline. So we'll implement Individual products much quicker than we complete a full digital banking conversion. So for credit unions, the digital banking platform conversion can be between 8 10 months. For a bank, it's a little bit longer.

Speaker 3

But that's also highly dependent on the number of products that are taken on that initial order. But when you add 1 or 2 products through our cross sell motion, Those products on average are implementing between 3 4 months, some much faster than that, The majority of them are kind of around that timeline. So it's kind of speed to market. It's a lower implementation lift, which means there's Lower implementation costs involved, but more importantly, it's order to revenue much quicker.

Speaker 5

Got it. And just as a quick follow-up and I apologize if you mentioned this already. Could you maybe comment on the ARPU, the initial ARPU from the 42 banks and credit unions we have in the pipeline? And if you're seeing more upfront consumption on your new go lives?

Speaker 3

Yes, those are Yes, let me break that question into its components. So first on banks, on average what we're seeing is a $30 revenue per user and above. That's pretty consistent in our pipeline. It's pretty consistent in what we've implemented over the last 12 months. What drives that There's a couple of factors.

Speaker 3

The first factor is the take of commercial our commercial banking product, which carries a pretty It's a nice ARPU additive product for us. And then also banks tend to have fewer users. So where you may lose ARR through a lower user base, you then bring in the commercial banking Aspect of it, and then that drives up the RPU to kind of that $30 RPU level.

Operator

My next question comes from Patrick Walgreens with JMP Securities. Please go ahead.

Speaker 6

Oh, great. Thank you. Congratulations. Terrific to see you defy

Speaker 4

the bearishness.

Speaker 6

So no one's asked the chat GPT question, right?

Speaker 3

Not yet. Go ahead, The

Speaker 7

chat GED just don't know

Speaker 2

what's going to be

Speaker 5

fast about

Speaker 4

the S4.

Speaker 1

So, what are the implications, if anything,

Speaker 6

For you, Alex, and your business, what areas are you working on? And then I don't think you have this issue, but it definitely creates An issue for some companies that price, for example, on a per seat basis for customer service reps where there's going

Speaker 4

to be less customer service reps.

Speaker 6

So is there any Element like that, that we should be aware of in terms of how you price your solutions?

Speaker 2

No, because we price based Upon the seats of the digital users, so unless people Get replaced by Cheggpt and they stopped putting seats in, but I'm being a little bit flip, Pat. There's no

Speaker 5

Yes, nice. There's not really

Speaker 2

a replace there. Obviously, it's a fascinating technology. The thing that we focus on a lot because we're a trusted platform, right? And The way that you get things from the model is that you feed the model. And so we're not going to be in a position to feed the model A bunch of information about the actual users of Alchemy because those are individual digital banking Applications that have PII data in them.

Speaker 2

So I don't based on our pricing protocol, It's not like a situation where, let's say, you had A learning platform where you are subscribing to help for learning and you could get the same results from chat GPT and you might stop

Operator

Our next question comes from Josh Beck with KeyBanc. Please go ahead.

Speaker 8

Hi. Thanks for taking the question. I wanted to also ask a macro question, but a little bit Of a different flavor since you obviously had such a meaningful touch point with so many of your customers in April. What was their general thought around NIMs, certainly credit tightening has come up quite a bit and maybe how some of those factors Are feeding overall budgets and then maybe priority of digital banking? Just kind of curious on how they're thinking about that.

Speaker 2

Yes. Well, let me first start with just their views on the stability of the business, right? And I want to go back to a data point that I shared. 0.91 percent of the users, so those are the customers or members, 0.91 percent of the customers or members on the Alchemy platform have any uninsured deposits. So if you think about that out of, As Brian said, 15,000,000 users on the Alchemy platform across our customer base, less than 150,000 of those users Have anything that's above a deposit limit.

Speaker 2

And so what that created For what that creates for our customers, at least what they told me that, that creates is a lot of confidence in the stability of their business because Their entire customer base and their entire deposits are under a deposit Insurance limit. And so they're just not having the conversations in terms of Should I pull my deposit? So everything starts from that base that there's a lot of stability. And then as I mentioned earlier, what they're going through right now Many of them have been through. Most of these CEOs have been in this business for 20, 25, 30 years, and so they've seen a dynamic environment before.

Speaker 2

And so what is changing for them is, okay, if I need to attract deposits instead of a year ago where I had too many deposits, how am I going to attract deposits? I know what I've got to do to attract deposits is I've got to have better digital account opening capabilities. So talk to me about digital account opening. Are we going to implement that in our business? How are we going to do digital issuance of cards or issuing into a wallet?

Speaker 2

So in terms of attracting deposits, obviously, they've got their own decisions they have to make on how much they want to pay for a deposit. But in terms of actually attracting them, they understand that they have to make investments in digital technology to attract them. And then when you turn around on the other side, The ones I talked to have very strong loan demand, but they also Or developing different products that they want to promote to their base. And with those products that they want to promote to their base, They want to once again do that digitally, so they want to promote the product in the actual application itself, not sending somebody an email. And so they're very interested in how our data platform allows them to understand the key to lifestyle indicators in their member base or their customer base And allow them to create offers and promote those offers in the digital banking platform itself.

Speaker 2

And then to Brian's point earlier, turnaround and measure whether or not those campaigns are effective, were there actual returns On those campaigns, so that tends to be the conversation that I'm having with those CEOs. And even the I told you, we had 400 people show up for our conference and many of those were CEOs, but they're all talking about their business as well. And so really what they're doing In summary is they got a really dynamic environment. They're trying to manage their net interest margin in that dynamic environment, And they're doing that by attracting deposits. They know they have to do that digitally.

Speaker 2

And they're also Coming up new products and services that they want to promote digitally. So it's altogether, I mean, that's what makes us feel good about the business because those are all things we can help them with.

Speaker 8

Very helpful. Obviously, it sounds very resilient in terms of the demand for the platform For a lot of reasons. Maybe more of a financial question for Brian. I think you mentioned Ex segment, it was high single digit RPU growth and I believe we're lapping that acquisition. So is that a good Baseline to think about, could it potentially be higher than that when you think Some of the implementation and bank mix factors, just help us at least maybe think through that a little bit.

Speaker 3

Yes. So the Q1, it was 8% is the organic ARPU expansion. And in Q4, it was 7%. So it's a slight tick up from Q4 of 2022. When we kind of step back and we think about our longer term revenue model where we typically landed Is on user growth about 20% and RPU expansion around 5%.

Speaker 3

But in any one quarter, Those dynamics can change somewhat between 1 and the other. I feel that over performance For us, where there's an over performance opportunity, it will likely come through ARPU expansion as our client sales and add on sales Go to market motion continues to accelerate. In Q1 of this year, it was 50% of total sales. For the full year of last year, it was 34%. So, as we're gaining more success In cross selling into our base, it will provide us a revenue growth advantage because of the speed in which those orders convert to revenue as well as ARPU expansion opportunities.

Speaker 4

Really helpful. Thanks, Brent.

Operator

Our next question comes from Andrew Smith with Citi. Please go ahead.

Speaker 7

Hey Alex, hey Brian, good quarter. Thanks for taking my questions here. I wanted to drill down on just user growth. Any deviations that you saw shortly after the banking turmoil or Into the Q2 that you've seen, obviously, I don't think these things turn in a time. And but just curious if there's any call outs from a user growth

Speaker 2

Yes. No. As I said earlier, when you kind of look at this At the statistics we pull out of our system, there was no abnormal movement in user growth between The middle of March and

Speaker 3

today. And in addition to that, Andrew, our existing clients Grew again in the low double digits year on year. And sequentially, we added just Under 300,000 digital users from growth within our base, which as you're aware is typically what we how we think about the business Is 100,000 digital user growth per month throughout the year. So it pretty much landed right in the middle of the fairway of what we've always expected.

Speaker 7

Got it. Thank you for that. I appreciate that. And I apologize if this was discussed. I joined a little bit late.

Speaker 7

It sounds like Demand, sales cycles continue to be consistent, pretty robust. But any observations quarter to date? Does momentum continue from a conversion perspective? Just curious on the trend line there in terms of more recent trends, if you could share anything.

Speaker 2

Yes. As I mentioned in my opening comments, connected to both the CEO sentiment and the data from our systems, So far, we've continued to see our sales pipeline grow pretty consistently. That's in both new logo and in add on sales. And if anything, we've seen the mix of the new logo pipeline move from maybe A third banks, 2 thirds credit unions to getting closer to a fifty-fifty mix between banks And Credit Union. So we're seeing growth in add on sales from a pipeline perspective.

Speaker 2

We've seen Fairly consistent growth for new logos and we've seen a good mix between banks and credit unions.

Speaker 3

And what I'd also add Andrew We're not hearing from our sales force that the sales cycle is extending or there's Unexplainable delays in the sales cycle or a shift in investment Perspectives of the end market. In fact, what we're finding is strong Needs for innovation in our existing base. We're also seeing that as the take rate of products is increasing In each year's cohort over the last couple of years and that's continuing into 2023, I mean it's early. We have 1 quarter that we put up And in that one quarter, new sales were up over 40% of Q1 of last year. Right now, the visibility we have into Our sales pipeline and how that can translate into actual orders and closed business, it looks like we'll have another good quarter in Q2, But now we're predicting the future versus talking about what actually printed.

Speaker 3

But we have confidence that we're going to go out and execute. We've executed all of 'twenty one, all of 'twenty two. We've executed the Q1 2023, and there's no reason we don't see a reason that is for that execution to change.

Speaker 7

Makes sense. I appreciate that. That's very constructive. Maybe I'll speak just one last question in on product. Just the business banking platform, maybe you can comment on just the demand you've seen for that.

Speaker 7

It seems like that's pretty key part of kind of Penetrating the bank market. Just curious kind of the demand and uptake you've seen just both in terms of signed clients and then also in Pipeline there. Thanks a lot.

Speaker 2

There's actually an extra benefit that's occurred for us on the business banking product. So for sure, The business banking product allows us to be competitive in the bank market. And When you think about the bank market, what it really is, is the bank market where the bank is targeting Commercial accounts as their target market. So as an example, we Signed a bank in the Q1, and I talked to that CEO, And their target market is family owned businesses. And the We've kind of rethought there's a hard thing that happens for small and medium business Where they actually have to manage all of the users in their bank account from a governance perspective.

Speaker 2

And we've rethought that and built something that is more intuitive for small and medium businesses To use than what's on the market. And that CEO told me that one of the reasons why that they were selecting Alchemy is what we showed them From, it's called sub user management. We've showed them from a sub user management perspective, he felt like it was going to be easier for his organization To use and more importantly easier for his customers to use. So clearly the product was important to us to be able To be competitive in the bank market, but the dividend that it's paying is that now as credit unions are looking to attract deposits, Every Credit Union CEO that I meet with has, as part of their topic, whether or not they're going to do this as a But as part of their topic, hey, we're considering increasing our investment in Business Banking because that is a good Source is stable deposits. And can you talk to me about what you do from a business banking perspective?

Speaker 2

So in summary, It's helping us be competitive in the bank market, but it's also helping us because of The desire that credit unions have to attract new deposits and they see small and medium businesses as a good source of new deposits And then that's a fairly easy add on for them since they already have the Alkopy platform.

Speaker 3

And Andrew, just to provide some More of a quantitative explanation. If you look at our new logo cohort in 2022, Just over 40% took business banking on their initial order When banks were about a third or so of the portfolio. So that kind of speaks to what Alex Was just describing. And then when you look at Q1, 60% of the new logos that we signed To business banking. So it is an area where we've invested in the platform.

Speaker 3

We've improved the functionality. We feel like it's more than game time ready and it's more about share of voice and marketing and communication Around where Alkami is at on that side of the market.

Speaker 7

Very helpful. Thank you, guys.

Operator

Our next question comes from Saket Kalia with Barclays. Please go ahead.

Speaker 6

Okay. Hey, good afternoon guys. Thanks a lot for taking my questions and squeezing me in here. Maybe Brian, I'll start with you. A lot of focus just on the and frankly the number showing right the resilience in the business.

Speaker 6

I had a little bit of a question for you just on backlog. I think you said we have about 42 clients in backlog. I might have missed How many users we have in that backlog, but maybe the question is, are those clients that are going to be implemented, are those Timeline sort of set in stone. I guess, is there any chance that those implementations could delay just as we sort of think about How the user base here grows in 2023. Does that make sense?

Speaker 3

No, it does. So 1,400,000 users. So those 42 Financial institutions represent 1,400,000 digital users. And The implementation date is scheduled, and there's a so there's a date that we're trying to land to have The financial institution live on our platform. That's primarily driven by the contractual End date of their current provider.

Speaker 3

Things can happen during the implementation outside of our Control, sometimes it's related to some of the systems that you're integrating with. It could be the core provider. It could be even other systems That can shift out an implementation date a couple of weeks, sometimes they accelerate a couple of weeks. But in large part, We generally land the implementation date within a couple of weeks of what the original expectation is. There can be some extraordinary Sometimes that is not the case, but generally when it's items that are in our control, we're sticking that original schedule As Brian

Speaker 2

said, the schedule date is not a date of Convenience for the customer, the schedule date is always backed up to their getting off of another system. So Both the customer and Alchemy have an incentive to drive towards the scheduled

Speaker 6

That's a great point. That's a great point. Alex, maybe for you if

Speaker 2

I could

Speaker 6

squeeze a follow-up. And just Talking a little bit about the credit union versus bank composition earlier, Sort of if you're just zooming out, could you just talk about the difference in backdrop or defensiveness, right, from a macro perspective For credit unions versus banks in terms of their willingness to spend and invest in this backdrop?

Speaker 2

I would say generally, if you think about a business banking product, the bank Is charging their customers to use that, right? And so there's a willingness for a bank to invest in a business banking product because That's like things like an ACH alert and our business banking product, our revenue generating products for those institutions. So There is a willingness there. And I would say, generally, a credit union has been more focused on The member experience itself and delivering a great service to the member. So that's a very generalized comment.

Speaker 2

However, in my individual conversations with the institutions and specifically with the credit unions Since that was your question, the credit unions will invest in our products for one of three reasons. There are absolutely are I was with a credit union just 2 weeks ago, dollars 2,400,000,000 growing with a lot of growth strategy, And they are a loan forward credit union. So they their strategy Is to produce loans and produce revenue through those loans. And so you'll have some credit unions that are very much revenue forward credit unions. They don't mind Talking about selling products, you have others that see this as a service channel and think about cost that they take out of the service channel.

Speaker 2

And then you see other credit unions that are just very focused on the member experience itself. I was talking With one CEO, and we were talking about the digital our digital marketing capabilities. And she said, I don't I wouldn't even call this digital marketing, right? For us, this is an investment in member personalization, and that's what we've always been about. Always been our DNA, and so we're going to invest in it because we're investing in member personalization.

Speaker 2

So probably gave you more than you wanted, but there There's a pretty wide range of reasons why people invest.

Speaker 6

Got it. No, I'll take it. Thanks a bunch, guys. I appreciate the time.

Operator

This concludes our question and answer session, and our conference is also now concluded. Thank you for attending today's presentation.

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