NASDAQ:ISPO Inspirato Q2 2023 Earnings Report $3.30 -0.14 (-3.94%) Closing price 03:58 PM EasternExtended Trading$3.30 0.00 (0.00%) As of 04:44 PM Eastern Extended trading is trading that happens on electronic markets outside of regular trading hours. This is a fair market value extended hours price provided by Polygon.io. Learn more. Earnings History Inspirato EPS ResultsActual EPS$1.80Consensus EPS -$1.20Beat/MissBeat by +$3.00One Year Ago EPSN/AInspirato Revenue ResultsActual Revenue$84.09 millionExpected Revenue$87.49 millionBeat/MissMissed by -$3.40 millionYoY Revenue GrowthN/AInspirato Announcement DetailsQuarterQ2 2023Date8/8/2023TimeN/AConference Call DateWednesday, August 9, 2023Conference Call Time11:00AM ETUpcoming EarningsInspirato's Q1 2025 earnings is scheduled for Tuesday, May 6, 2025, with a conference call scheduled on Thursday, May 8, 2025 at 1:00 PM ET. Check back for transcripts, audio, and key financial metrics as they become available.Conference Call ResourcesConference Call AudioConference Call TranscriptSlide DeckPress Release (8-K)Quarterly Report (10-Q)Earnings HistoryCompany ProfileSlide DeckFull Screen Slide DeckPowered by Inspirato Q2 2023 Earnings Call TranscriptProvided by QuartrAugust 9, 2023 ShareLink copied to clipboard.There are 7 speakers on the call. Operator00:00:00Day and thank you for standing by. Welcome to the Inspirato Second Quarter 2023 Earnings Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer session. Please be advised today's conference is being recorded. Operator00:00:28I would now like to hand the conference over to your speaker today, Kyle Sork, Investor Relations. Speaker 100:00:37Thank you, and good morning. On today's call, we have Co Founder and CEO, Brent Handler and CFO, Robert Cate. Yesterday afternoon, we issued our press release announcing our Q2 2023 results, which is available on the Investor Relations page of our website at investor. Inspirado.com. Speaker 200:00:55Before we begin our formal remarks, we Speaker 100:00:57remind everyone that some of today's comments are forward looking statements, including, but not limited to, our expectations of future operating results and financial position, guidance and growth prospects, Business strategy is planned and market position and potential market opportunities. These statements are based on assumptions and we assume no obligation to update them. Actual results could differ materially. We refer you to our SEC filings for a more detailed discussion of additional risks. In addition, during the call, management will discuss non GAAP measures, which are useful in evaluating the company's operating performance. Speaker 100:01:34These measures should not be considered in isolation or as a substitute for our financial results prepared in accordance with GAAP. Reconciliations of these measures to the most directly comparable GAAP measures are included in our earnings release. With that, I'll turn the call over to our CEO, Brent Speaker 200:01:53Thank you, Kyle, and good morning, everyone. The past few months have been a pivotal time for Inspire. Before covering our Q2 results and some of the recent travel and booking trends we're seeing, I want to spend a few moments talking about our strategic investment partnership with Capital One. Yesterday, we announced entry into a definitive agreement for a new $25,000,000 convertible note investment from Capital One Ventures. This investment will enable us to continue enhancing our experiences to meet the evolving needs of the luxury traveler. Speaker 200:02:25Capital One Ventures looks to harness the potential of innovative companies that could integrate well with its business and infrastructure. Capital One customers are passionate about travel and we share a similar vision to find new ways to deliver luxury travel experiences with unprecedented service uncertainty. Over the past 12 years, we have worked tirelessly to build a premier luxury and hospitality brand. We take pride in delivering exceptional value and service to our members. And this summer, we've doubled down on this approach with several member centric initiatives. Speaker 200:03:00In response to the current dynamics of the luxury vacation rental market and to ensure we are delivering significant value to our members, We have communicated broad based nightly rate reductions across our portfolio of managed and controlled accommodations, including a recently launched early booking discount that for flexibility. In addition to matching our low everyday nightly rates with our members' travel needs, Earlier this week, we launched Inspirato Rewards, our first ever member loyalty program. Inspirato Rewards offers our most Engage members' unique value added benefits and additional savings on club bookings through tiered status levels, each with increasing valuable benefits. We are really excited about these new programs and offerings as well as the progress on our initiatives aimed at optimizing our portfolio, controlling costs and ultimately generating sustainable profitability. Jumping into Q2, we delivered more than 47,000 total nights, A 1% year over year increase, while the average ADR in our residents portfolio was approximately $17.50 per night, representing a slight increase year over year. Speaker 200:04:22When considering seasonality, each metric is among the highest levels in company history. Yet looking closer, the increase in nights delivered has largely been in hotels, often with lower nighty rates and average margins as opposed to our residents. And while ADRs have increased, they have been at the expense of lower occupancy rates, 72% in the Q2 of 2023 compared to 82% a year ago. Overall, our 2nd quarter travel behavior shared similar characteristics as the broad short term rental vacation market and OTA market. We have seen solid nights delivered in ADRs, A continued bias towards hotel and herbal travel as opposed to residences and resorts and an uptick to our European destinations, largely at the expense of U. Speaker 200:05:11S. Travel. While our members were not alone in shifting towards Europe and urban based travel, these property types constitute a smaller proportion of our portfolio and urban based travel typically comes with lower average ADRs and length of stay. As a result, this shift in travel behavior had an impact on our 2nd quarter results and is expected to further impact travel revenue for the remainder of 2023. It's also important to remember that our second quarter results are more representative of travel behavior and strength of the consumer over the past 6 to 12 months as opposed to the next 6 to 12 months. Speaker 200:05:48From a booking perspective, 2nd quarter dollars booked decreased 15% to 20% compared to both the Q1 of 2023 and the Q2 of last year. However, the recent formation of our member success team, which is designed in part to further engage members has led to a slight uptick in bookings. More importantly, we believe the actions taken this summer Lowering ADRs, instituting our advanced booking discount and launching Inspirato Rewards will be important value enhancers for our members and improve the overall efficacy in our managed and controlled portfolio. As a result of these bookings and travel dynamics, We are reducing our 2023 revenue guidance by $30,000,000 at the midpoint to $320,000,000 to $340,000,000 Similarly, we are lowering our anticipated adjusted EBITDA loss to between $30,000,000 45,000,000 primarily due to our reduced revenue expectations, slightly offset by lower planned operating expenses. Of note, revised revenue and adjusted EBITDA guidance do not contemplate any benefits from Inspirato Rewards or the Capital One Ventures Partnership. Speaker 200:07:01Recent booking trends have further strengthened our conviction in monetizing our available capacity through strategic partnerships and our portfolio optimization efforts, while also highlighting the importance of the continued success of our Inspirato for Good and Inspirato for Business platforms. In terms of Inspirada for good, we sold $3,700,000 of trip and membership packages in the 2nd quarter compared to $2,300,000 in the 1st quarter and $1,200,000 in the Q4 of 2022. Inspire Auto for Business also had solid results in Q2 with approximately $3,900,000 of sales. It's important to note that as of June 30, Inspirato for Good Day and Inspirato for Business Have generated cumulative sales of approximately $13,500,000 though only a small portion has been recognized as revenue. We believe these platforms cannot only serve as a material growth driver for Inspirado in the future, but will provide a stable predictable revenue stream moving forward. Speaker 200:08:01Finally, I want to thank our employees for their tireless work and dedication to ensuring the success of our new initiatives and member satisfaction. With that, I'll turn the call over to Robert to provide a bit more detail on our quarterly results. Speaker 300:08:16Thanks, Brent. Before reviewing our Q2 results, Speaker 100:08:19I'd like to take a Speaker 300:08:20minute discussing our path to profitability. In past quarters, we've alluded to these initiatives in more of a qualitative sense. Today, I'd like to provide more specifics around the actions we're taking to drive cost savings and help us achieve our profitability goals in 2024. We have been decisive in executing our plan to drive significant savings by focusing on 3 main categories: lease expenses, payroll and non payroll. First, after a detailed portfolio review, we've identified and taken action aimed at generating more than $25,000,000 annualized lease expense savings. Speaker 300:08:54This has largely occurred through giving notice of early termination and or non renewal of poor performing properties. Next, payroll. While the decisions are never easy, we're taking action to more appropriately align our cost structure to our current and future revenue projections. On top of the January 12% headcount reduction, in July, we reduced our headcount by an additional 6% and made the decision We expect these actions to result in annualized savings of approximately $20,000,000 Finally, non payroll cost savings. We expect these to be both above and below the line and cover vendor renegotiations, Reduced booking fees through portfolio management initiatives and a decrease in professional services. Speaker 300:09:41Cumulatively, we've not only identified, We have taken action on delivering more than $50,000,000 of annualized cost savings that will be critical in achieving positive adjusted EBITDA in 2024. Moving back to the Q2, total revenue of $84,000,000 was flat year over year and comprised of $36,000,000 of subscription revenue and $48,000,000 of travel revenue. Brent already covered some of the travel dynamics in the quarter. So shifting to subscription dynamics, We saw an increase of 1% in subscription revenue compared to Q2 2022 as the decrease in past subscription revenue This was offset by increases in club subscription revenue and the portion of Inspironica Good and Inspironica Business sales recognized as subscription revenue. In In terms of subscriber activity, we ended the quarter with 15,200 active subscriptions compared to 15,700 At the end of the Q2 of 2022, the year over year net increase of approximately 500 subscriptions is entirely attributable to reduced pass subscriptions, partially offset by year over year increase in club subscriptions. Speaker 300:10:49The decrease in past subscriptions was primarily due to fewer new sales as opposed to an increase in reservation. While we do expect our past subscription count Decrease through year end, we believe our recent initiatives, which are primarily aimed at increasing paid occupancy, will help us deliver nice in a more proportionate manner between our club and past members, ultimately replacing lost subscription revenue with increased travel revenue. Further, as an offset to the decrease in active subscriptions, we sold approximately 1200 Inspirado packages in the quarter, which include a bundled Inspirad ship and a 6 month or 1 year trial membership. This compares to approximately 850 packages In the Q1 of 2023 and totals approximately 2,500 Inspirato group packages since inception in the fall of 2022. These numbers are not included in our subscription count, so we have started delivering travel and exposing these highly qualified prospects The benefit has been spread out and it begins to be a small but growing number of conversions to our club and past offerings. Speaker 300:11:53We'll look for more on this in the future. Cost of revenue was $65,000,000 for the quarter, an increase of approximately $7,300,000 or 13% compared to the Q2 of last year. The increase in cost of revenue between periods was primarily due to a 28% increase in lease expenses related to leases that have commenced over the past year 15% increase in booking fees primarily related to our experience and bespoke travel program. Of note, on our last call, we identified increased Hotel booking fees as a cost of hope to reduce moving forward. In the Q2, our focus on this area resulted in a decrease in hotel Booking fees of 4% year over year and 20% sequentially as a portion of net rate hotel nights shipped to our leased hotels and residences. Speaker 300:12:42Gross margin for the quarter was negative $11,000,000 due to a $30,000,000 non cash impairment related primarily to one group of underperforming properties in a single geographic location. Excluding the impairment, our gross margin would have been approximately $19,000,000 or 23 percent of revenue compared to $26,000,000 or 31 percent of revenue in the Q2 of 2022. The decrease in margin, both as an absolute 10% of revenue is due to the increase in cost of revenue. Importantly, we offset this increase with a decrease in our operating expenses, which was $35,000,000 in the 2nd quarter, a 15% improvement compared to $41,000,000 a year ago. Operating expenses as a percent of revenue declined from 49% to 42% during the period. Speaker 300:13:30This improvement is primarily due to The reduction in force that we put in January of this year and heightened focus on reducing corporate expenses. All of this equated to an adjusted EBITDA loss of approximately 12,000,000 each of the 2nd quarters of 2023 2022. As we've articulated today, we've seen a slowdown in new subscription sales, Reduced paid residence nights delivered and a shift from residence of hotels. These trends have contributed to ending the quarter with a cash balance of $46,000,000 Compared to the $62,000,000 on hand at the end of Q1. Similar to our efforts around controlled costs, we have responded with several changes. Speaker 300:14:10We have incentivized multiyear subscriptions to improve retention and stabilize our subscription revenue, stood up a 100 person member success team to proactively engage with our members, lowered ADRs across our portfolio, We implemented early booking discounts to encourage longer booking windows and more certainty around future revenue and launched our first ever loyalty reward program. With our current cash position, cost savings, we anticipate to realize the remainder of the year and in 2024 And the financing we anticipate closing in the next couple of months, we are confident in our liquidity position moving forward, but unable to provide guidance on our In summary, I'm extremely confident in our ability to execute what is in our control and adapt to external forces. We've made incredible strides in the past few months and are extremely well positioned to improve our operating efficiencies heading into the back half of the year in in 2024. With that, I'll turn the call over to the moderator for Q and A. Operator00:15:14Thank you. We will now conduct the question and answer session. And our first question comes from Shweta Khajuria from Evercore ISS. Speaker 400:15:43Okay. Thank you for taking my questions. So you mentioned that the European travel, you saw strength in European travel and The supply you have there is understood that is not as high as compared to the U. S. So could you talk about supply growth in Europe, How you're positioned there and how you can leverage demand for of international travel? Speaker 400:16:08And then the second question I have is, how does the loyalty rewards work? So could you talk about not only how they work, but also the potential impact That you expect to see on a sustainable basis? Thank you. What are you targeting with that program? Thank you. Speaker 200:16:26Great. Thanks. Shweta, this is Brent. In terms of European travel, I think we're actually well positioned. I believe last year was somewhat of an anomaly in terms of how many people were actually traveling to Europe relative to the You asked to kind of view that as a final push, I guess, post COVID. Speaker 200:16:48We monitor bookings on a forward booking basis, and We feel like our European portfolio, which also grew over the last couple of years, is actually right sized And we don't anticipate having the type of unprecedented demand next year that we had We also have really been listening to our members and thoughtful About our pricing of our domestic vacation rental properties, I think in the luxury segment in particular, there was just So much inflated price and in 2021 for bookings in 2022, There was really inflated demand. When that started to kind of get back to a more realistic level, we probably were a little bit late In changing our pricing and we've been able to now address that actually with 2 changes in our pricing structure. So to answer your next question About Inspirato Rewards, first, I want to talk about something called our advanced booking discount, which we also just launched yesterday. So rewards and the advanced booking discount were launched yesterday, very positive response from members, A lot of bookings yesterday, a lot of people purchasing travel credit yesterday to be booking into the future. And what we're essentially doing there is we're Trying to offer better rates for our members if they book further in advance. Speaker 200:18:21Heretofore, we priced our inventory at the highest possible price Farther in advance because members would have the most flexibility with planning, with airlines and then also obviously with availability. We've now flipped that a little bit and provided an incentive for our members to book further in advance. And even after one day, we're getting very positive response and we're Seeing some change in behavior. In terms of our reward program, which is on our website at inspirado.com, it's in the top now under rewards. It's essentially a rewards program versus a point based loyalty program. Speaker 200:18:59There's 3 tiers. The tiers are achieved based upon a member spend. It's how many dollars they spend with us in a year and they're getting 100% of their credit in a year And then they get 5% of their total spend in previous years. The tiers are at 20,035,501,501,000 And yesterday, just to give you one kind of real simplistic example, we had an unengaged member who hasn't traveled with the club since 2019, but have paid their dues, wanting to get to the top status level, so actually paid $50,000 of travel credit, So they can become what's called an Avanti member. The discounts that they're able to achieve through the reward program range from 10% on the low end to 20% on the high end based upon their status and based upon whether it's a 7 night stay or a shorter stay. Speaker 200:19:56In addition to that, there's all types of other great benefits, early booking discounts, all of the things our members have been asking for really for about 10 years or so, we put that together into a very exciting rewards program and we anticipate that activity Kind of cascading upon itself and creating a lot more velocity from our members to book. We shared this comment before, But at any given time, more than half of our members don't have a single reservation on the books for future travel. So this is a great opportunity for us to get our members to be engaged and traveling again. And because we have the ability to have lower prices, so long as we can get back up to our And our overall efficacy, as we move into the end of the year and especially into 2024. Speaker 400:20:54Okay. Thank you, Speaker 100:20:58Brett. Operator00:21:02Our next question comes from Brett Knoblauch from Cantor Fitzgerald. Speaker 500:21:07Perfect. Hi guys. Thanks for taking my question. I guess the first, The capital raised from Capital One Venture, I guess that partnership, can you elaborate on what type of Revenue opportunities that partnership could create? Speaker 200:21:23Sure. First off, I guess I would just say we're Remarkably excited about partnering with Capital One from a that's a founder led business, highly innovative, Extremely disruptive in the space. They're a cloud based, mobile first, really innovative business. And if you kind of follow them, you've seen They've done a great job of attacking new businesses, including travel and really making an impact to their cardholders. They have more than 100,000,000 customers. Speaker 200:21:58They're also Really one of the fastest growing small business card issuers, which is going to be, we think very positive for our intermodal business Platform and then beyond the card, they've invested very heavily in travel. They've become a big investor in Hopper. Hopper has really grown. Capital One Travel has really kind of been extremely fast growing. They've also invested in airport lounges. Speaker 200:22:24They recently purchased Velocity Black, which is a mobile first, Very high end concierge platform. They invested in 7 rooms, which is a dining platform. And now with their investment into Inspirato, they're really looking to be able to access our Luxury Homes and our service uncertainty and we don't really have today the ability to The details of the partnership, but what I can say is that we have a definitive signed term sheet and that we are working on getting the Final definitive agreement done in the same timeframe as our shareholder vote upon closing, but we are extremely optimistic about That being an outstanding demand generator for Inspirado and what we can bring to the table in terms of our luxury platform. So If you ask me who I thought the best partner could be for Inspirado, it would not be a stretch for me to say Capital One. I think it's a perfect marriage And we think that this is a game changer for us, and we are extremely excited about getting going. Speaker 500:23:38I know terms of the deal maybe haven't been finalized yet. I guess, just from a modeling perspective, should we assume that you guys are raising $25,000,000 of cash in the 3rd quarter? And I guess any idea of what maybe the interest rate would be on that or should we just leave it out for the time being? Speaker 200:23:57I think I can just direct you to the K-one that or sorry, to the 8 ks, excuse me, To the 8 ks that was released yesterday, and I believe you'll be able to find details on the investment there. Speaker 500:24:12Got it. And then is there any update on your partnership with Saks? How is that progressing? Speaker 200:24:19So the training has been completed with Saks. We view that as an extremely important partnership. The summer season for retail can be a little bit slower, but we have seen some kind of good progress there. And as we move more into the season, We expect to see some further returns from the Saks investment. But with Capital One In terms of their travel and the innovative and the scale that they're bringing us in terms of that partnership Plus facts, which we view as the top tier luxury consumer brand, probably what you're starting to notice is Inspirado is becoming very partner friendly. Speaker 200:25:04And when you think about ways for Inspirato to grow in addition to Inspirato for Business and Inspirato for Good, It has to do with us leveraging the platform that we've invested a lot into and the technology that we've built so that we can become very good partners Speaker 500:25:27Awesome. That makes sense. And maybe if I could just ask one more. On the portfolio optimization strategy, where are we at with that now? Are we completed? Speaker 500:25:35Should we So we expect continued portfolio optimization in the back half of the year. And then on the occupancy rate, I know 72% or 73% is still well above industry standards. I guess what occupancy rate do you need to get the business to be adjusted EBITDA positive that you guys are targeting. Speaker 300:25:57Yes. Thanks for the question, Brad. We've made a lot of strides as it relates to the portfolio optimization. We're probably have You're locked in on 75% of all the deals that we're going to close on. Sometimes there's ones that we don't have a termination right until a certain date in the future. Speaker 300:26:16And so for those, that's why they're not all at this point in time. But when we say that, the difference between us entering into an agreement to terminate And the actual date of the termination, there's usually a 6 month or a 12 month period. So we're not seeing the real benefits yet of any of these terminations. We'll start to see this Start to bleed in really in Q4 is when the first group really will start to We'll start to wind through and then there'll be more as we go through 2024. As it relates to the occupancy rate, 72% is a low rate for us historically. Speaker 300:26:55If you look across the different years, this would be the lowest rate we've had. We expect that we'll be through the Efforts that we take increasing the occupancy rate to 80% plus, which is consistent with where we've been Speaker 200:27:08in the past. One other note on occupancy. Mix is extremely important as well. PACT is a great product For the club, it's a great product for the member, but the path to club ratio is out of balance In terms of how many past reservations are available relative to how many club reservations are available. And as you know, club reservations are Considerably higher in terms of ADR. Speaker 200:27:38So in addition to increasing occupancy, we will also Get back to a more favorable mix between club bookings, paid in state revenue, travel revenue versus past subscription revenue. Speaker 300:27:55Perfect. Very appreciate it, guys. Thank you. Operator00:28:07Our next question comes from Mike Grondahl from Northland. Speaker 600:28:11Hey, guys. Thank you. The press release that What's the average duration in years that those new Speaker 200:28:34Mike, this is Brent. I cut out in the very beginning. I'm going to repeat the question, if that's okay. I think the question is, Help me understand the average duration of your subscriptions. It seems like it's about 2 to 3 years. Speaker 200:28:48Did I get the question right? Speaker 600:28:51Yes. I'll just add, the press release says that 80% of sales year to date have been multiple years. So I'm just curious, you used to sell a 1 year plan. Of the 80% that have been multiple years on average, how long are they? Speaker 300:29:11Yes. Mike, thanks for the question. So we've definitely seen and we've had a shift towards multiyear arrangements. On average, I think the ballpark you gave 2 to 3 years is about right. We do sell Those subscriptions up to 5 years in length. Speaker 300:29:302 years is very common. So there's definitely though you see it kind of every phase of that. But it was a lot more in that 2 to 3 range year range than we had in the past. Speaker 200:29:42I think it's important Mike to note that last year, We also had quite a few month subscriptions as well. So not just a year, but last year a lot of the subscribers that we were selling or in fact month to month. And so going from 2 plus years where last year the average was well under 1 year, The benefits of that in terms of retention, we'll start to see in 2024. And that's really just the norm moving forward. Speaker 600:30:15Got it. Got it. And how should we think about IFG and IFB going forward? I mean, they are Steadily ramping up. Are you putting more salespeople behind those efforts or Kind of how much attention are those getting? Speaker 200:30:34It's a great question. Both of those groups have been impacted Just like the entire company in terms of corporate overhead and G and A. So they're both, I'd say, relatively smaller to where they were. I'd like to talk about IFG first. We've made a lot of great improvements. Speaker 200:30:53I mean, it's hard to believe that those businesses are less than a year old. And so we had to go into a market in the nonprofit space and really learn from the ground up starting about a year ago. So what we've now figured out is what are the right packages, how do we do the right marketing, what's the correct messaging. Our Repeat bookings is very high. We don't have exact numbers, but we think we believe to the best of our knowledge, it's going to be around 65% to 70% of nonprofits who book an event with us turnaround and book a subsequent event with us. Speaker 200:31:32And we are increasing The dollar amount that we're offering to these non profits, we started with $2,000 $4,000 packages. We now have packages well over $15,000 that are available to that market. So we do think that we're getting better. Our brand recognition is getting stronger and we anticipate strong growth within Inspirado for Good. Inspirado for Business is a much larger opportunity. Speaker 200:32:02It's become very clear that the opportunity on the business side is Very, very strong for Inspirado. We now have nearly 50 business customers who are working with the company. Every month, we're bringing on new customers, extremely high satisfaction. These are employees who are given The gift of travel rather than say a spot bonus or an Amazon gift card and they are typically Thrilled with what it is that they're getting. Their employers are super happy. Speaker 200:32:37I had an employer tell me the other day that they sent out this is a pretty big company. They sent out a memo So all leaders that said no more spot bonuses, you can't give a spot bonus, you can only give Inspirato travel benefit. So that is a good question in terms of growth. It is an area where we are doing some analysis now. We'll have more information to share in coming quarters, but we believe that there is a really strong payback period by bringing on new sales in that business and that it will make sense for us to be investing in Inspirato for business and growing that platform. Speaker 200:33:16And also, just in terms of the core profitability of Inspire Auto for Business, that does really well also just because of the makeup and how efficient it is to get these larger sales across the global. So we're very excited And I think it's reasonable to expect that you'll see some continued positive momentum in those segments. Speaker 600:33:41Okay. Great. Thank you. Operator00:33:52Tom Champion from Piper Sandler. Speaker 500:33:55Hi, this is Jim on for Tom. Thanks for taking the question. I guess first one for Brent. With regard to the Capital One partnership, assuming everything goes through, what sort of step 1 that Inspirato can do from an operational standpoint that can sort of drive the business going forward? Speaker 200:34:16Yes, great question, Tom. I think that the way to think about this partnership is that Inspirado has built a platform of service and certainty for luxury travel that's unmatched, especially when you consider the portfolio of homes that we exclusively manage and control. Over the 2 years where we had nearly 50% growth, it's been well documented now that we grew too fast. We had too much inventory. We're now rightsizing that inventory. Speaker 200:34:58And at the same time, we're bringing an incredible demand engine into our business as a partner in Capital One. So what I would say is that The benefit to Inforado will be that Capital One will help us bring new Subscribers more travel demand into our platform. We also see opportunities with Velocity Black That Capital One just purchased, we think there's a great opportunity there for incremental demand. We also Really look at the partnership from the lens of Inspirato for Business. They are a very, very, Very big player in the corporate card space at really all levels of size. Speaker 200:35:52And we know that we do really well Extremely helpful there. So I think it's really about them being a great demand partner for us and us providing Capital One luxury travel and service uncertainty that's really unattainable in the marketplace And details forthcoming when definitive agreement is announced. Speaker 500:36:25That was great. Thank you. And then I guess one more for Robert. So it looked like subscription revenue was down Sequentially, again in 2Q, should we expect that cadence to continue through the balance of 2023? Speaker 300:36:41Yes. Thanks, Tom. The breakout of the subscription revenue is really It's a pass story. Pass is down 500 plus. And when you look at the rest of the subscriptions, We're flat to up. Speaker 300:37:00So it's really the question is around path. And we do expect that for the remainder of the year at least and we will see some further deterioration around our number of PAS holders. That being said, we have a tremendously loyal group of PAS members who use PAS very aggressively and very consistently, as Brett mentioned before, where they're Going on far more trips per person than all of our other members. So while we do expect the decline to continue, Because we've seen it in the last three quarters now, there is a point where we expect that that will start to level out Because the past product really works really well for people who want to do a lot of traveling, and it becomes a tremendous value proposition for them, While other people in the post revenge spend error have kind of dropped back down to Be able to travel a few times a year kind of which would be more consistent with the club member. Speaker 200:38:07One thing to add there That we're learning pretty quickly and we're very excited about is what we did learn post COVID, I guess just pre COVID a little bit and then post COVID with PATH Is that we are able to attract an affluent traveler who can put in their brain, I'm going to spend $30,000 a year And I'm going to commit that amount of dollars and I'm going to travel. Now with Inspirato Rewards, we have the Similar kind of budget, you could spend $20,000 or $30,000 or $50,000 but instead of it being with the path Algorithm where you're limited in where you can go and you have to be flexible, but it's incredibly valuable. Now you're able to make a commitment to travel with Inspirato and you're getting great benefits through Inspirato Rewards And you spend the same amount of money, but maybe now you're going on that spring break trip exactly when you want and you're feeling great about the value that you're getting Versus with past, maybe you couldn't travel over spring break, but instead you have to travel the 1st week of March and you're going to go to Europe instead of to Kabul. Speaker 200:39:18So we really now have 2 platforms that are both value centric that drive the 2 different types of consumer. The person who is super flexible that travels a lot as well as typically families who just want to make sure they're getting what they want when they want it and they can feel comfortable and confident in their bookings that they're going to be getting great value with the club. Speaker 500:39:46Great. Thank Operator00:40:09At this time, I'm showing no further questions. I would now like to turn the conference back to Brett Handler for closing remarks. Speaker 200:40:16Fantastic. Thank you. Well, I just wanted to thank everybody for joining our call today. We're extremely excited On a variety of fronts, we're excited about Capital One. We're excited about the launch of Inspirato Rewards in our advanced booking Discount, we're very excited for our loyal employees and for the opportunity we have ahead of us and the roadmap that we set for profitability next year. Speaker 200:40:46And we are out there Operator00:40:58This concludes today's conference call. Thank you for participating. You may now disconnect.Read morePowered by Conference Call Audio Live Call not available Earnings Conference CallInspirato Q2 202300:00 / 00:00Speed:1x1.25x1.5x2x Earnings DocumentsSlide DeckPress Release(8-K)Quarterly report(10-Q) Inspirato Earnings HeadlinesInspirato to Announce First Quarter 2025 Financial Results on Wednesday, May 7, 2025May 5 at 7:15 PM | globenewswire.comInspirato (ISPO) Projected to Post Quarterly Earnings on TuesdayMay 5 at 3:57 AM | americanbankingnews.comURGENT: Someone's Moving Gold Out of London...People who don’t understand the gold market are about to lose a lot of money. Unfortunately, most so-called “gold analysts” have it all wrong… They tell you to invest in gold ETFs - because the popular mining ETFs will someday catch fire and close the price gap with spot gold. May 6, 2025 | Golden Portfolio (Ad)Inspirato Announces Partnership with Clean the World to Enhance Sustainability InitiativesApril 23, 2025 | markets.businessinsider.comInspirato announces partnership with Clean the WorldApril 23, 2025 | markets.businessinsider.comInspirato renews strategic partnership with Andaz, FairmontApril 11, 2025 | markets.businessinsider.comSee More Inspirato Headlines Get Earnings Announcements in your inboxWant to stay updated on the latest earnings announcements and upcoming reports for companies like Inspirato? Sign up for Earnings360's daily newsletter to receive timely earnings updates on Inspirato and other key companies, straight to your email. Email Address About InspiratoInspirato (NASDAQ:ISPO), together with its subsidiaries, operates as a subscription-based luxury travel company. The company's portfolio includes luxury vacation homes, and accommodations at luxury hotels and resorts, as well as luxury safaris, cruises, custom-designed itineraries, and other experiences. It is involved in solving critical pain points for hospitality suppliers seeking to monetize their property with rental income. In addition, the company offers Inspirato Pass for member to book pass trips; Inspirato Club for members to book trips up to one year in advance Inspirato for Good, a platform designed to help nonprofit organizations accelerate funding results; Inspirato for Business, a business-to-business channel through which subscription and travel products are sold directly to businesses seeking to leverage luxury accommodations to recruit, retain, and reward their employees. The company was founded in 2010 and is headquartered in Denver, Colorado.View Inspirato ProfileRead more More Earnings Resources from MarketBeat Earnings Tools Today's Earnings Tomorrow's Earnings Next Week's Earnings Upcoming Earnings Calls Earnings Newsletter Earnings Call Transcripts Earnings Beats & Misses Corporate Guidance Earnings Screener Earnings By Country U.S. Earnings Reports Canadian Earnings Reports U.K. Earnings Reports Latest Articles Palantir Stock Drops Despite Stellar Earnings: What's Next?Is Eli Lilly a Buy After Weak Earnings and CVS-Novo Partnership?Is Reddit Stock a Buy, Sell, or Hold After Earnings Release?Warning or Opportunity After Super Micro Computer's EarningsAmazon Earnings: 2 Reasons to Love It, 1 Reason to Be CautiousRocket Lab Braces for Q1 Earnings Amid Soaring ExpectationsMeta Takes A Bow With Q1 Earnings - Watch For Tariff Impact in Q2 Upcoming Earnings ARM (5/7/2025)AppLovin (5/7/2025)Fortinet (5/7/2025)MercadoLibre (5/7/2025)Cencora (5/7/2025)Carvana (5/7/2025)Walt Disney (5/7/2025)Emerson Electric (5/7/2025)Johnson Controls International (5/7/2025)Lloyds Banking Group (5/7/2025) Get 30 Days of MarketBeat All Access for Free Sign up for MarketBeat All Access to gain access to MarketBeat's full suite of research tools. 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There are 7 speakers on the call. Operator00:00:00Day and thank you for standing by. Welcome to the Inspirato Second Quarter 2023 Earnings Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer session. Please be advised today's conference is being recorded. Operator00:00:28I would now like to hand the conference over to your speaker today, Kyle Sork, Investor Relations. Speaker 100:00:37Thank you, and good morning. On today's call, we have Co Founder and CEO, Brent Handler and CFO, Robert Cate. Yesterday afternoon, we issued our press release announcing our Q2 2023 results, which is available on the Investor Relations page of our website at investor. Inspirado.com. Speaker 200:00:55Before we begin our formal remarks, we Speaker 100:00:57remind everyone that some of today's comments are forward looking statements, including, but not limited to, our expectations of future operating results and financial position, guidance and growth prospects, Business strategy is planned and market position and potential market opportunities. These statements are based on assumptions and we assume no obligation to update them. Actual results could differ materially. We refer you to our SEC filings for a more detailed discussion of additional risks. In addition, during the call, management will discuss non GAAP measures, which are useful in evaluating the company's operating performance. Speaker 100:01:34These measures should not be considered in isolation or as a substitute for our financial results prepared in accordance with GAAP. Reconciliations of these measures to the most directly comparable GAAP measures are included in our earnings release. With that, I'll turn the call over to our CEO, Brent Speaker 200:01:53Thank you, Kyle, and good morning, everyone. The past few months have been a pivotal time for Inspire. Before covering our Q2 results and some of the recent travel and booking trends we're seeing, I want to spend a few moments talking about our strategic investment partnership with Capital One. Yesterday, we announced entry into a definitive agreement for a new $25,000,000 convertible note investment from Capital One Ventures. This investment will enable us to continue enhancing our experiences to meet the evolving needs of the luxury traveler. Speaker 200:02:25Capital One Ventures looks to harness the potential of innovative companies that could integrate well with its business and infrastructure. Capital One customers are passionate about travel and we share a similar vision to find new ways to deliver luxury travel experiences with unprecedented service uncertainty. Over the past 12 years, we have worked tirelessly to build a premier luxury and hospitality brand. We take pride in delivering exceptional value and service to our members. And this summer, we've doubled down on this approach with several member centric initiatives. Speaker 200:03:00In response to the current dynamics of the luxury vacation rental market and to ensure we are delivering significant value to our members, We have communicated broad based nightly rate reductions across our portfolio of managed and controlled accommodations, including a recently launched early booking discount that for flexibility. In addition to matching our low everyday nightly rates with our members' travel needs, Earlier this week, we launched Inspirato Rewards, our first ever member loyalty program. Inspirato Rewards offers our most Engage members' unique value added benefits and additional savings on club bookings through tiered status levels, each with increasing valuable benefits. We are really excited about these new programs and offerings as well as the progress on our initiatives aimed at optimizing our portfolio, controlling costs and ultimately generating sustainable profitability. Jumping into Q2, we delivered more than 47,000 total nights, A 1% year over year increase, while the average ADR in our residents portfolio was approximately $17.50 per night, representing a slight increase year over year. Speaker 200:04:22When considering seasonality, each metric is among the highest levels in company history. Yet looking closer, the increase in nights delivered has largely been in hotels, often with lower nighty rates and average margins as opposed to our residents. And while ADRs have increased, they have been at the expense of lower occupancy rates, 72% in the Q2 of 2023 compared to 82% a year ago. Overall, our 2nd quarter travel behavior shared similar characteristics as the broad short term rental vacation market and OTA market. We have seen solid nights delivered in ADRs, A continued bias towards hotel and herbal travel as opposed to residences and resorts and an uptick to our European destinations, largely at the expense of U. Speaker 200:05:11S. Travel. While our members were not alone in shifting towards Europe and urban based travel, these property types constitute a smaller proportion of our portfolio and urban based travel typically comes with lower average ADRs and length of stay. As a result, this shift in travel behavior had an impact on our 2nd quarter results and is expected to further impact travel revenue for the remainder of 2023. It's also important to remember that our second quarter results are more representative of travel behavior and strength of the consumer over the past 6 to 12 months as opposed to the next 6 to 12 months. Speaker 200:05:48From a booking perspective, 2nd quarter dollars booked decreased 15% to 20% compared to both the Q1 of 2023 and the Q2 of last year. However, the recent formation of our member success team, which is designed in part to further engage members has led to a slight uptick in bookings. More importantly, we believe the actions taken this summer Lowering ADRs, instituting our advanced booking discount and launching Inspirato Rewards will be important value enhancers for our members and improve the overall efficacy in our managed and controlled portfolio. As a result of these bookings and travel dynamics, We are reducing our 2023 revenue guidance by $30,000,000 at the midpoint to $320,000,000 to $340,000,000 Similarly, we are lowering our anticipated adjusted EBITDA loss to between $30,000,000 45,000,000 primarily due to our reduced revenue expectations, slightly offset by lower planned operating expenses. Of note, revised revenue and adjusted EBITDA guidance do not contemplate any benefits from Inspirato Rewards or the Capital One Ventures Partnership. Speaker 200:07:01Recent booking trends have further strengthened our conviction in monetizing our available capacity through strategic partnerships and our portfolio optimization efforts, while also highlighting the importance of the continued success of our Inspirato for Good and Inspirato for Business platforms. In terms of Inspirada for good, we sold $3,700,000 of trip and membership packages in the 2nd quarter compared to $2,300,000 in the 1st quarter and $1,200,000 in the Q4 of 2022. Inspire Auto for Business also had solid results in Q2 with approximately $3,900,000 of sales. It's important to note that as of June 30, Inspirato for Good Day and Inspirato for Business Have generated cumulative sales of approximately $13,500,000 though only a small portion has been recognized as revenue. We believe these platforms cannot only serve as a material growth driver for Inspirado in the future, but will provide a stable predictable revenue stream moving forward. Speaker 200:08:01Finally, I want to thank our employees for their tireless work and dedication to ensuring the success of our new initiatives and member satisfaction. With that, I'll turn the call over to Robert to provide a bit more detail on our quarterly results. Speaker 300:08:16Thanks, Brent. Before reviewing our Q2 results, Speaker 100:08:19I'd like to take a Speaker 300:08:20minute discussing our path to profitability. In past quarters, we've alluded to these initiatives in more of a qualitative sense. Today, I'd like to provide more specifics around the actions we're taking to drive cost savings and help us achieve our profitability goals in 2024. We have been decisive in executing our plan to drive significant savings by focusing on 3 main categories: lease expenses, payroll and non payroll. First, after a detailed portfolio review, we've identified and taken action aimed at generating more than $25,000,000 annualized lease expense savings. Speaker 300:08:54This has largely occurred through giving notice of early termination and or non renewal of poor performing properties. Next, payroll. While the decisions are never easy, we're taking action to more appropriately align our cost structure to our current and future revenue projections. On top of the January 12% headcount reduction, in July, we reduced our headcount by an additional 6% and made the decision We expect these actions to result in annualized savings of approximately $20,000,000 Finally, non payroll cost savings. We expect these to be both above and below the line and cover vendor renegotiations, Reduced booking fees through portfolio management initiatives and a decrease in professional services. Speaker 300:09:41Cumulatively, we've not only identified, We have taken action on delivering more than $50,000,000 of annualized cost savings that will be critical in achieving positive adjusted EBITDA in 2024. Moving back to the Q2, total revenue of $84,000,000 was flat year over year and comprised of $36,000,000 of subscription revenue and $48,000,000 of travel revenue. Brent already covered some of the travel dynamics in the quarter. So shifting to subscription dynamics, We saw an increase of 1% in subscription revenue compared to Q2 2022 as the decrease in past subscription revenue This was offset by increases in club subscription revenue and the portion of Inspironica Good and Inspironica Business sales recognized as subscription revenue. In In terms of subscriber activity, we ended the quarter with 15,200 active subscriptions compared to 15,700 At the end of the Q2 of 2022, the year over year net increase of approximately 500 subscriptions is entirely attributable to reduced pass subscriptions, partially offset by year over year increase in club subscriptions. Speaker 300:10:49The decrease in past subscriptions was primarily due to fewer new sales as opposed to an increase in reservation. While we do expect our past subscription count Decrease through year end, we believe our recent initiatives, which are primarily aimed at increasing paid occupancy, will help us deliver nice in a more proportionate manner between our club and past members, ultimately replacing lost subscription revenue with increased travel revenue. Further, as an offset to the decrease in active subscriptions, we sold approximately 1200 Inspirado packages in the quarter, which include a bundled Inspirad ship and a 6 month or 1 year trial membership. This compares to approximately 850 packages In the Q1 of 2023 and totals approximately 2,500 Inspirato group packages since inception in the fall of 2022. These numbers are not included in our subscription count, so we have started delivering travel and exposing these highly qualified prospects The benefit has been spread out and it begins to be a small but growing number of conversions to our club and past offerings. Speaker 300:11:53We'll look for more on this in the future. Cost of revenue was $65,000,000 for the quarter, an increase of approximately $7,300,000 or 13% compared to the Q2 of last year. The increase in cost of revenue between periods was primarily due to a 28% increase in lease expenses related to leases that have commenced over the past year 15% increase in booking fees primarily related to our experience and bespoke travel program. Of note, on our last call, we identified increased Hotel booking fees as a cost of hope to reduce moving forward. In the Q2, our focus on this area resulted in a decrease in hotel Booking fees of 4% year over year and 20% sequentially as a portion of net rate hotel nights shipped to our leased hotels and residences. Speaker 300:12:42Gross margin for the quarter was negative $11,000,000 due to a $30,000,000 non cash impairment related primarily to one group of underperforming properties in a single geographic location. Excluding the impairment, our gross margin would have been approximately $19,000,000 or 23 percent of revenue compared to $26,000,000 or 31 percent of revenue in the Q2 of 2022. The decrease in margin, both as an absolute 10% of revenue is due to the increase in cost of revenue. Importantly, we offset this increase with a decrease in our operating expenses, which was $35,000,000 in the 2nd quarter, a 15% improvement compared to $41,000,000 a year ago. Operating expenses as a percent of revenue declined from 49% to 42% during the period. Speaker 300:13:30This improvement is primarily due to The reduction in force that we put in January of this year and heightened focus on reducing corporate expenses. All of this equated to an adjusted EBITDA loss of approximately 12,000,000 each of the 2nd quarters of 2023 2022. As we've articulated today, we've seen a slowdown in new subscription sales, Reduced paid residence nights delivered and a shift from residence of hotels. These trends have contributed to ending the quarter with a cash balance of $46,000,000 Compared to the $62,000,000 on hand at the end of Q1. Similar to our efforts around controlled costs, we have responded with several changes. Speaker 300:14:10We have incentivized multiyear subscriptions to improve retention and stabilize our subscription revenue, stood up a 100 person member success team to proactively engage with our members, lowered ADRs across our portfolio, We implemented early booking discounts to encourage longer booking windows and more certainty around future revenue and launched our first ever loyalty reward program. With our current cash position, cost savings, we anticipate to realize the remainder of the year and in 2024 And the financing we anticipate closing in the next couple of months, we are confident in our liquidity position moving forward, but unable to provide guidance on our In summary, I'm extremely confident in our ability to execute what is in our control and adapt to external forces. We've made incredible strides in the past few months and are extremely well positioned to improve our operating efficiencies heading into the back half of the year in in 2024. With that, I'll turn the call over to the moderator for Q and A. Operator00:15:14Thank you. We will now conduct the question and answer session. And our first question comes from Shweta Khajuria from Evercore ISS. Speaker 400:15:43Okay. Thank you for taking my questions. So you mentioned that the European travel, you saw strength in European travel and The supply you have there is understood that is not as high as compared to the U. S. So could you talk about supply growth in Europe, How you're positioned there and how you can leverage demand for of international travel? Speaker 400:16:08And then the second question I have is, how does the loyalty rewards work? So could you talk about not only how they work, but also the potential impact That you expect to see on a sustainable basis? Thank you. What are you targeting with that program? Thank you. Speaker 200:16:26Great. Thanks. Shweta, this is Brent. In terms of European travel, I think we're actually well positioned. I believe last year was somewhat of an anomaly in terms of how many people were actually traveling to Europe relative to the You asked to kind of view that as a final push, I guess, post COVID. Speaker 200:16:48We monitor bookings on a forward booking basis, and We feel like our European portfolio, which also grew over the last couple of years, is actually right sized And we don't anticipate having the type of unprecedented demand next year that we had We also have really been listening to our members and thoughtful About our pricing of our domestic vacation rental properties, I think in the luxury segment in particular, there was just So much inflated price and in 2021 for bookings in 2022, There was really inflated demand. When that started to kind of get back to a more realistic level, we probably were a little bit late In changing our pricing and we've been able to now address that actually with 2 changes in our pricing structure. So to answer your next question About Inspirato Rewards, first, I want to talk about something called our advanced booking discount, which we also just launched yesterday. So rewards and the advanced booking discount were launched yesterday, very positive response from members, A lot of bookings yesterday, a lot of people purchasing travel credit yesterday to be booking into the future. And what we're essentially doing there is we're Trying to offer better rates for our members if they book further in advance. Speaker 200:18:21Heretofore, we priced our inventory at the highest possible price Farther in advance because members would have the most flexibility with planning, with airlines and then also obviously with availability. We've now flipped that a little bit and provided an incentive for our members to book further in advance. And even after one day, we're getting very positive response and we're Seeing some change in behavior. In terms of our reward program, which is on our website at inspirado.com, it's in the top now under rewards. It's essentially a rewards program versus a point based loyalty program. Speaker 200:18:59There's 3 tiers. The tiers are achieved based upon a member spend. It's how many dollars they spend with us in a year and they're getting 100% of their credit in a year And then they get 5% of their total spend in previous years. The tiers are at 20,035,501,501,000 And yesterday, just to give you one kind of real simplistic example, we had an unengaged member who hasn't traveled with the club since 2019, but have paid their dues, wanting to get to the top status level, so actually paid $50,000 of travel credit, So they can become what's called an Avanti member. The discounts that they're able to achieve through the reward program range from 10% on the low end to 20% on the high end based upon their status and based upon whether it's a 7 night stay or a shorter stay. Speaker 200:19:56In addition to that, there's all types of other great benefits, early booking discounts, all of the things our members have been asking for really for about 10 years or so, we put that together into a very exciting rewards program and we anticipate that activity Kind of cascading upon itself and creating a lot more velocity from our members to book. We shared this comment before, But at any given time, more than half of our members don't have a single reservation on the books for future travel. So this is a great opportunity for us to get our members to be engaged and traveling again. And because we have the ability to have lower prices, so long as we can get back up to our And our overall efficacy, as we move into the end of the year and especially into 2024. Speaker 400:20:54Okay. Thank you, Speaker 100:20:58Brett. Operator00:21:02Our next question comes from Brett Knoblauch from Cantor Fitzgerald. Speaker 500:21:07Perfect. Hi guys. Thanks for taking my question. I guess the first, The capital raised from Capital One Venture, I guess that partnership, can you elaborate on what type of Revenue opportunities that partnership could create? Speaker 200:21:23Sure. First off, I guess I would just say we're Remarkably excited about partnering with Capital One from a that's a founder led business, highly innovative, Extremely disruptive in the space. They're a cloud based, mobile first, really innovative business. And if you kind of follow them, you've seen They've done a great job of attacking new businesses, including travel and really making an impact to their cardholders. They have more than 100,000,000 customers. Speaker 200:21:58They're also Really one of the fastest growing small business card issuers, which is going to be, we think very positive for our intermodal business Platform and then beyond the card, they've invested very heavily in travel. They've become a big investor in Hopper. Hopper has really grown. Capital One Travel has really kind of been extremely fast growing. They've also invested in airport lounges. Speaker 200:22:24They recently purchased Velocity Black, which is a mobile first, Very high end concierge platform. They invested in 7 rooms, which is a dining platform. And now with their investment into Inspirato, they're really looking to be able to access our Luxury Homes and our service uncertainty and we don't really have today the ability to The details of the partnership, but what I can say is that we have a definitive signed term sheet and that we are working on getting the Final definitive agreement done in the same timeframe as our shareholder vote upon closing, but we are extremely optimistic about That being an outstanding demand generator for Inspirado and what we can bring to the table in terms of our luxury platform. So If you ask me who I thought the best partner could be for Inspirado, it would not be a stretch for me to say Capital One. I think it's a perfect marriage And we think that this is a game changer for us, and we are extremely excited about getting going. Speaker 500:23:38I know terms of the deal maybe haven't been finalized yet. I guess, just from a modeling perspective, should we assume that you guys are raising $25,000,000 of cash in the 3rd quarter? And I guess any idea of what maybe the interest rate would be on that or should we just leave it out for the time being? Speaker 200:23:57I think I can just direct you to the K-one that or sorry, to the 8 ks, excuse me, To the 8 ks that was released yesterday, and I believe you'll be able to find details on the investment there. Speaker 500:24:12Got it. And then is there any update on your partnership with Saks? How is that progressing? Speaker 200:24:19So the training has been completed with Saks. We view that as an extremely important partnership. The summer season for retail can be a little bit slower, but we have seen some kind of good progress there. And as we move more into the season, We expect to see some further returns from the Saks investment. But with Capital One In terms of their travel and the innovative and the scale that they're bringing us in terms of that partnership Plus facts, which we view as the top tier luxury consumer brand, probably what you're starting to notice is Inspirado is becoming very partner friendly. Speaker 200:25:04And when you think about ways for Inspirato to grow in addition to Inspirato for Business and Inspirato for Good, It has to do with us leveraging the platform that we've invested a lot into and the technology that we've built so that we can become very good partners Speaker 500:25:27Awesome. That makes sense. And maybe if I could just ask one more. On the portfolio optimization strategy, where are we at with that now? Are we completed? Speaker 500:25:35Should we So we expect continued portfolio optimization in the back half of the year. And then on the occupancy rate, I know 72% or 73% is still well above industry standards. I guess what occupancy rate do you need to get the business to be adjusted EBITDA positive that you guys are targeting. Speaker 300:25:57Yes. Thanks for the question, Brad. We've made a lot of strides as it relates to the portfolio optimization. We're probably have You're locked in on 75% of all the deals that we're going to close on. Sometimes there's ones that we don't have a termination right until a certain date in the future. Speaker 300:26:16And so for those, that's why they're not all at this point in time. But when we say that, the difference between us entering into an agreement to terminate And the actual date of the termination, there's usually a 6 month or a 12 month period. So we're not seeing the real benefits yet of any of these terminations. We'll start to see this Start to bleed in really in Q4 is when the first group really will start to We'll start to wind through and then there'll be more as we go through 2024. As it relates to the occupancy rate, 72% is a low rate for us historically. Speaker 300:26:55If you look across the different years, this would be the lowest rate we've had. We expect that we'll be through the Efforts that we take increasing the occupancy rate to 80% plus, which is consistent with where we've been Speaker 200:27:08in the past. One other note on occupancy. Mix is extremely important as well. PACT is a great product For the club, it's a great product for the member, but the path to club ratio is out of balance In terms of how many past reservations are available relative to how many club reservations are available. And as you know, club reservations are Considerably higher in terms of ADR. Speaker 200:27:38So in addition to increasing occupancy, we will also Get back to a more favorable mix between club bookings, paid in state revenue, travel revenue versus past subscription revenue. Speaker 300:27:55Perfect. Very appreciate it, guys. Thank you. Operator00:28:07Our next question comes from Mike Grondahl from Northland. Speaker 600:28:11Hey, guys. Thank you. The press release that What's the average duration in years that those new Speaker 200:28:34Mike, this is Brent. I cut out in the very beginning. I'm going to repeat the question, if that's okay. I think the question is, Help me understand the average duration of your subscriptions. It seems like it's about 2 to 3 years. Speaker 200:28:48Did I get the question right? Speaker 600:28:51Yes. I'll just add, the press release says that 80% of sales year to date have been multiple years. So I'm just curious, you used to sell a 1 year plan. Of the 80% that have been multiple years on average, how long are they? Speaker 300:29:11Yes. Mike, thanks for the question. So we've definitely seen and we've had a shift towards multiyear arrangements. On average, I think the ballpark you gave 2 to 3 years is about right. We do sell Those subscriptions up to 5 years in length. Speaker 300:29:302 years is very common. So there's definitely though you see it kind of every phase of that. But it was a lot more in that 2 to 3 range year range than we had in the past. Speaker 200:29:42I think it's important Mike to note that last year, We also had quite a few month subscriptions as well. So not just a year, but last year a lot of the subscribers that we were selling or in fact month to month. And so going from 2 plus years where last year the average was well under 1 year, The benefits of that in terms of retention, we'll start to see in 2024. And that's really just the norm moving forward. Speaker 600:30:15Got it. Got it. And how should we think about IFG and IFB going forward? I mean, they are Steadily ramping up. Are you putting more salespeople behind those efforts or Kind of how much attention are those getting? Speaker 200:30:34It's a great question. Both of those groups have been impacted Just like the entire company in terms of corporate overhead and G and A. So they're both, I'd say, relatively smaller to where they were. I'd like to talk about IFG first. We've made a lot of great improvements. Speaker 200:30:53I mean, it's hard to believe that those businesses are less than a year old. And so we had to go into a market in the nonprofit space and really learn from the ground up starting about a year ago. So what we've now figured out is what are the right packages, how do we do the right marketing, what's the correct messaging. Our Repeat bookings is very high. We don't have exact numbers, but we think we believe to the best of our knowledge, it's going to be around 65% to 70% of nonprofits who book an event with us turnaround and book a subsequent event with us. Speaker 200:31:32And we are increasing The dollar amount that we're offering to these non profits, we started with $2,000 $4,000 packages. We now have packages well over $15,000 that are available to that market. So we do think that we're getting better. Our brand recognition is getting stronger and we anticipate strong growth within Inspirado for Good. Inspirado for Business is a much larger opportunity. Speaker 200:32:02It's become very clear that the opportunity on the business side is Very, very strong for Inspirado. We now have nearly 50 business customers who are working with the company. Every month, we're bringing on new customers, extremely high satisfaction. These are employees who are given The gift of travel rather than say a spot bonus or an Amazon gift card and they are typically Thrilled with what it is that they're getting. Their employers are super happy. Speaker 200:32:37I had an employer tell me the other day that they sent out this is a pretty big company. They sent out a memo So all leaders that said no more spot bonuses, you can't give a spot bonus, you can only give Inspirato travel benefit. So that is a good question in terms of growth. It is an area where we are doing some analysis now. We'll have more information to share in coming quarters, but we believe that there is a really strong payback period by bringing on new sales in that business and that it will make sense for us to be investing in Inspirato for business and growing that platform. Speaker 200:33:16And also, just in terms of the core profitability of Inspire Auto for Business, that does really well also just because of the makeup and how efficient it is to get these larger sales across the global. So we're very excited And I think it's reasonable to expect that you'll see some continued positive momentum in those segments. Speaker 600:33:41Okay. Great. Thank you. Operator00:33:52Tom Champion from Piper Sandler. Speaker 500:33:55Hi, this is Jim on for Tom. Thanks for taking the question. I guess first one for Brent. With regard to the Capital One partnership, assuming everything goes through, what sort of step 1 that Inspirato can do from an operational standpoint that can sort of drive the business going forward? Speaker 200:34:16Yes, great question, Tom. I think that the way to think about this partnership is that Inspirado has built a platform of service and certainty for luxury travel that's unmatched, especially when you consider the portfolio of homes that we exclusively manage and control. Over the 2 years where we had nearly 50% growth, it's been well documented now that we grew too fast. We had too much inventory. We're now rightsizing that inventory. Speaker 200:34:58And at the same time, we're bringing an incredible demand engine into our business as a partner in Capital One. So what I would say is that The benefit to Inforado will be that Capital One will help us bring new Subscribers more travel demand into our platform. We also see opportunities with Velocity Black That Capital One just purchased, we think there's a great opportunity there for incremental demand. We also Really look at the partnership from the lens of Inspirato for Business. They are a very, very, Very big player in the corporate card space at really all levels of size. Speaker 200:35:52And we know that we do really well Extremely helpful there. So I think it's really about them being a great demand partner for us and us providing Capital One luxury travel and service uncertainty that's really unattainable in the marketplace And details forthcoming when definitive agreement is announced. Speaker 500:36:25That was great. Thank you. And then I guess one more for Robert. So it looked like subscription revenue was down Sequentially, again in 2Q, should we expect that cadence to continue through the balance of 2023? Speaker 300:36:41Yes. Thanks, Tom. The breakout of the subscription revenue is really It's a pass story. Pass is down 500 plus. And when you look at the rest of the subscriptions, We're flat to up. Speaker 300:37:00So it's really the question is around path. And we do expect that for the remainder of the year at least and we will see some further deterioration around our number of PAS holders. That being said, we have a tremendously loyal group of PAS members who use PAS very aggressively and very consistently, as Brett mentioned before, where they're Going on far more trips per person than all of our other members. So while we do expect the decline to continue, Because we've seen it in the last three quarters now, there is a point where we expect that that will start to level out Because the past product really works really well for people who want to do a lot of traveling, and it becomes a tremendous value proposition for them, While other people in the post revenge spend error have kind of dropped back down to Be able to travel a few times a year kind of which would be more consistent with the club member. Speaker 200:38:07One thing to add there That we're learning pretty quickly and we're very excited about is what we did learn post COVID, I guess just pre COVID a little bit and then post COVID with PATH Is that we are able to attract an affluent traveler who can put in their brain, I'm going to spend $30,000 a year And I'm going to commit that amount of dollars and I'm going to travel. Now with Inspirato Rewards, we have the Similar kind of budget, you could spend $20,000 or $30,000 or $50,000 but instead of it being with the path Algorithm where you're limited in where you can go and you have to be flexible, but it's incredibly valuable. Now you're able to make a commitment to travel with Inspirato and you're getting great benefits through Inspirato Rewards And you spend the same amount of money, but maybe now you're going on that spring break trip exactly when you want and you're feeling great about the value that you're getting Versus with past, maybe you couldn't travel over spring break, but instead you have to travel the 1st week of March and you're going to go to Europe instead of to Kabul. Speaker 200:39:18So we really now have 2 platforms that are both value centric that drive the 2 different types of consumer. The person who is super flexible that travels a lot as well as typically families who just want to make sure they're getting what they want when they want it and they can feel comfortable and confident in their bookings that they're going to be getting great value with the club. Speaker 500:39:46Great. Thank Operator00:40:09At this time, I'm showing no further questions. I would now like to turn the conference back to Brett Handler for closing remarks. Speaker 200:40:16Fantastic. Thank you. Well, I just wanted to thank everybody for joining our call today. We're extremely excited On a variety of fronts, we're excited about Capital One. We're excited about the launch of Inspirato Rewards in our advanced booking Discount, we're very excited for our loyal employees and for the opportunity we have ahead of us and the roadmap that we set for profitability next year. Speaker 200:40:46And we are out there Operator00:40:58This concludes today's conference call. Thank you for participating. You may now disconnect.Read morePowered by