Manulife Financial Q2 2023 Earnings Call Transcript

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Provided by Quartr
August 10, 2023

There are 15 speakers on the call.

Operator

Good morning, and welcome to the MoneyLite Financial Q2 2023 Financial Results Conference Call. Your host for today will be Mr. Hong Ku. Please go ahead, Mr. Ku.

Speaker 1

Thank you. Welcome to Manulife's earnings conference call to discuss our Q2 year to date 2023 financial operating results. Our earnings materials, including the webcast slides for today's call, are available on the Investor Relations section of our website at manulife.com. Turning to Slide 4. We'll begin today's presentation with an overview of our 2nd quarter results and a strategic update by Rory Corey, our President and Chief Executive Officer.

Speaker 1

Following Royce remarks, Colin Simpson, our Chief Financial Officer, will discuss the company's financial and operating results. After the prepared remarks, we'll move to the live Q and A portion of the call. Before we start, please refer to Slide 2 for a caution on forward looking statements. Note that certain material factors or assumptions apply in making forward looking statements

Speaker 2

and actual results may differ materially from what is stated.

Speaker 1

I would also refer you to Slide 38 for a note on the non GAAP and other financial measures used in this presentation, which includes an explanation of our use of transitional results for 2022 comparison. With that, I'd like to turn the call over to Roy Gory, our President and Chief Executive Officer. Roy.

Speaker 3

Thanks, Hung, and thank you, everyone, for joining us today. Yesterday, we announced our Q2 2023 financial results. In our 2nd quarterly reporting under IFRS 17, we delivered strong operating results, including core earnings of $1,600,000,000

Speaker 4

Financial. Net income

Speaker 3

of $1,000,000,000 strong growth in EPS and core EPS and core ROE of 15.5%. I'm encouraged by the strong top line momentum that we're building across our new business metrics with double digit growth in APE sales, MBV and new business CSM compared with 2022. We also generated global WAM net inflows of $2,200,000,000 APE sales increased by 12% from the prior year quarter, led by Asia, where APE sales increased 26% year on year. Segment. As we capitalize on the post pandemic recovery in the region.

Speaker 3

The strong sales supported a 10% increase in NBV and a 15% increase in our new business CSM. The increase in new business CSM was in line with our medium term target. The strong growth in new business CSM, particularly in Asia, gives us confidence in the future growth of our insurance service results. Turning to Slide 7. Our strong core earnings of $1,600,000,000 were up 4% from the prior year quarter, segment.

Speaker 3

As growth across our insurance and corporate segments was partially offset by a decline in global WAM. Our continued capital deployment through share buybacks contributed to our core EPS growing 6% from the prior year quarter. Net income of $1,000,000,000 was impacted by lower than expected returns on our older portfolio. While some of the older classes are facing headwinds, we continue to generate overall positive return from the portfolio. We also delivered strong core ROE of 15.5%, which is in line with our medium term target of 15% plus.

Speaker 3

Turning to Slide 8. We continue to maintain a strong capital position supported by a LICAT ratio of 136% and a leverage ratio of 25.8%. We also reported adjusted book value per share of $29.42 a 5% increase from the prior year quarter segment over a period that had sizable interest rate movements and during which we returned significant capital to shareholders. While this amount was modestly down from the Q1, the majority of the decline was attributed to the currency translation of foreign operations, Which does not reflect the fundamental performance of our business. This graph is a great illustration of the strength and stability of our adjusted book value under IFRS 17.

Speaker 3

Turning to Slide 9. Financial. Overall, we have a very attractive business mix, including exposure to the emerging middle class in Asia and the developed North American Economies as well as the scaled global asset manager. And the 3 megatrends that underpin our business remain unchanged. Financial, a growing middle class in Asia, an aging population and digitization of the consumer.

Speaker 3

We are strongly positioned To capitalize on these opportunities and the momentum that we generated in the quarter is an illustration of our growth potential. In Asia, the team is capturing the opportunity as the region continues to recover from the pandemic. I'm really excited that Phil Witherington, formerly our CFO, returned to Asia in July to lead the business. Phil has a deep appreciation of our Asia franchise having previously served as Manulife Asia's Interim CEO as well as its CFO. Segment.

Speaker 3

In the short time that he's been there, we are seeing strong momentum building in our Asia businesses in the 3rd quarter. Our top line metrics bode well for the future earnings growth of the segment. I'm confident that Phil will lead our team and double down on our growth ambitions in the region and he's here on the call with us today. I would also like to thank Damian Green, who's transitioned to the position of Chair of Manulife Financial Asia for his leadership. In Global WAM, we delivered strong net inflows of $6,600,000,000 in the first half of twenty twenty three, supported by a unique business profile, which is diversified by geography and business line.

Speaker 3

We've maintained strong sales rankings in many of our key markets, including the number one spot in Canada and Hong Kong Retirement and number 2 in the U. S. Mid case retirement market. Core earnings were down from the prior year period With our core earnings improving 12% and core EBITDA margin improving by 2.2 percentage points from the 1st quarter. As part of delivering value to shareholders, we're committed to helping our customers live longer, healthier, better lives.

Speaker 3

And we're executing against our ESG strategy and commitments. In Hong Kong, we launched enhanced healthcare coverage to better address the growing demand for health and protection services. In Canada, we further expanded our behavioral insurance program Making Manulife Vitality available on new Manulife Par Individual Insurance Policies. And currently, our own timberland and agriculture properties already removed more carbon from the atmosphere than our operations emit. We strengthened our commitment to reducing emissions by disclosing science based targets including an increased ambition to reduce absolute scope 1 and 2 emissions 40% by 2,035.

Speaker 3

This is all part of our commitment to helping make decisions easier and lives better, which will drive value for shareholders. And finally, since we resumed our share buyback program in 2022, our strong capital position has enabled us to return over $6,600,000,000 of capital to shareholders through dividends and share buybacks, including more than $440,000,000 of share buybacks during the Q2. As of the end of June, we still had capacity to purchase approximately 30,000,000 common shares under our current NCIB program. Overall, it was a very encouraging quarter with strong top line momentum and our strong sales performance leaves me optimistic for the future. With that, I'm happy to turn it over to Colin Simpson, who has succeeded Phil as our Group Chief Financial Officer.

Speaker 3

Colin brings a wealth of experience within the insurance industry.

Speaker 5

You'll get to

Speaker 3

know Colin very well as we intensify our focus to generate value for our shareholders and customers. With that, I'll hand it over

Speaker 2

to Colin.

Speaker 6

Thanks, Roy. I wanted to start by saying I'm really excited to take on this role. I truly believe Manulife has an enviable portfolio of businesses and incredible potential. And as I get my feet under the desk, I look forward to connecting with the investment community. I'll start on Slide 11, which shows a snapshot of our financial KPIs for the Q2 of 2023.

Speaker 6

We delivered strong results. Core EPS increased 6% and we generated strong momentum in our top line metrics with AP sales, new business value and new business CSM each up by double digits. We also delivered positive global WAM net flows of $2,200,000,000 Our balance sheet remains strong with 5% growth and adjusted book value per share and our LICAT ratio of 136% provides ample financial flexibility. Moving to our top line and turning to Slide 12. We generated AP sales of $1,600,000,000 and new business value of $585,000,000 New business CSM of $592,000,000 increased 15% from the prior year, segment, which is a step up from the Q1 2023 growth rate and in line with our medium term target.

Speaker 6

Asia led APE sales growth fueled by Hong Kong, where APE sales doubled primarily due to a return of demand from mainland Chinese visitors. I will say the emergence from the pandemic has been uneven across our operating regions in Asia, segment. The momentum is encouraging with 26% growth in new business CSM. In Canada, AP sales declined 11%, driven by lower group insurance sales as the prior year included very strong large case sales and segregated fund products, which was broadly consistent with the industry. Despite the decline in sales in Canada, new business CSM increased 21%.

Speaker 6

In the U. S, APE sales declined 15%. We continue to see higher short term interest rates attract customers away from longer duration accumulation products, segment, particularly for our high net worth customers, which is a target market for John Hancock. But we have maintained pricing discipline in a competitive environment and we saw quarter on quarter growth in both new business value and new business CSM. Slide 13 illustrates the changes in contractual service margin balance, which is an important store of future profits under IFRS 17.

Speaker 6

During the first half of twenty twenty three, the contribution from new insurance business and expected CSM roll forward exceeded the CSM recognized for service provided, which sets the foundation for organic CSM growth. This was partially offset by insurance experience reported through the CSM of $127,000,000 Unfavorable lapse experience in the U. S. And persistency in Asia Emerging Markets outweighed favorable long term care experience. As a reminder, under IFRS 17, it's important to consider insurance experience through both core earnings and the CSM.

Speaker 6

A holistic view is available in the appendix of this presentation. I would add, because I know it is a focal point for some that LTC experience was a modest net gain this quarter across core earnings and CSM combined. Putting this all together, organic growth in CSM was Center in the first half of twenty twenty three or 5% on an annualized basis. Inorganic CSM movement, which is influenced by market impact declined by $342,000,000 over the same time period, largely driven by foreign exchange rate movements, which are not reflective of the fundamental business performance. Overall, the total CSM balance increased 4% in the first half of twenty twenty three on a constant exchange rate basis, and we remain focused on achieving our medium term CSM growth target of 8% to 10%.

Speaker 6

Turning to Slide 14. Our global WAM business recorded net inflows of $2,200,000,000 up from $1,700,000,000 in the prior year. Financial. We experienced lower mutual fund redemption rates, which improved retail fund flows. The prior year also benefited from a $1,900,000,000 institutional equity mandate.

Speaker 6

Overall, Global WAM's average assets under management and administration increased by 1%, driven by the acquisition of full ownership interest Fund Management in Mainland China, which in itself is an exciting opportunity for us. Net fee income yield of 44 basis points increased modestly, reflecting higher fee spread and a change in business mix. We've been investing in our global WAM business resulting in higher expenses and you can see that the core EBITDA margin decreased 3 50 basis points to 24.6%. This was also slightly impacted by lower earnings from seed capital as we repatriated funds. Moving to Slide 15, which shows our drivers of earnings analysis, which we are showing relative to the prior year and prior quarter To give you a sense of our progress, the first area I'd like to focus on is how higher interest rates are flowing through core earnings.

Speaker 6

You will notice higher expected investment earnings driven by higher investment rates in fixed income securities as well as business growth. Financial. In addition, we earned more interest on surplus in the higher yield environment. These two factors are partially offset by higher debt costs, which you can see in other core earnings and slower CSM amortization on certain VFA or variable fee approach contracts, impacting the overall insurance service result. The second point to draw from the slide is on insurance experience, which shows a modest experience loss of $22,000,000 The prior year quarter had a significant benefit in U.

Speaker 6

S. Life during a period of volatile mortality related to COVID. Finally, you will notice that our expected credit losses neutral this quarter, contributor to shareholders for the Q2. Despite the improvement from the prior year quarter transitional net income, there was a $570,000,000 market experience net charge. This included a $478,000,000 charge from lower than expected returns on ALDA, largely driven by real estate and energy related private equity investments.

Speaker 6

The $141,000,000 adverse other investment result mostly reflects a change in the Japanese yen currency rate, which saw a sizable movement during the quarter. Note that while we reported a net other charge reflecting challenges faced by certain asset classes, the portfolio generated a positive return in the quarter, albeit below our long term expectation. The commercial real estate market continues to be difficult and in recent quarters we've seen capitalization rates rise Financial. As interest rates have increased adversely impacted valuations, it is worth reiterating that the vast majority of our real estate portfolio is independently appraised on a quarterly basis. Financial.

Speaker 6

So while difficult conditions persist in the office commercial real estate market, we believe our valuations are current. For example, our most recent valuations on our U. S. Office portfolio reflect an approximately 30% reduction from peak. I would also note that over the past decade, our North American office exposure has decreased from over 40% of Alder in 2013 to close to 10% today.

Speaker 6

Turning to Slide 17 and our older portfolio. Returns have been lower in the recent quarters, but we invest in asset classes that are well suited for insurance liability Generate attractive returns with lower volatility relative to both equity and credit indices over a medium to long time period. In 2020, for example, our older portfolio generated a $1,400,000,000 loss relative to expectations, so we more than recovered that loss in 2021. And in the 5 years preceding 2023, the portfolio outperformed our assumed returns on a net basis during a volatile period that included the pandemic. Over the years, Manulife has built up strong asset origination and management capabilities, which I view as a competitive advantage.

Speaker 6

The historic return profile, which we show on the slide, gives us confidence in achieving our expected long term returns. We've also added a slide in the appendix to show all the performance over the past 5 years. Moving to Slide 18. We delivered core ROE of 15.5 percent, in line with our medium term target of 15% plus. And when you consider our current valuation, and our share buyback program.

Speaker 6

And during the quarter, we purchased for cancellation nearly 1% of our outstanding common shares for over $440,000,000 And you can see we've steadily returned capital to shareholders over the past 5 quarters. This has contributed to the expansion of our core ROE. On to Slide 19. We continue to maintain a strong balance sheet and capital position. This underpins our commitment we make to our customers with every policy sold and gives us financial flexibility.

Speaker 6

At the end of the quarter, we had $21,000,000,000 of capital above our supervisory target ratio and our LICAT ratio of 136% remains robust. The 2 percentage point decrease in our LICAT ratio in the 2nd quarter And finally, moving to Slide 21, which shows how we're tracking against our medium term targets. Our core EPS growth has been solid in the first half of the year, but slightly below our target. Core ROE of 15.2% year to date is in line with our medium term target. And although our CSM metrics have performed below target in the first half, we built strong momentum in the second quarter, including new business CSM growth of 15%.

Speaker 6

Call in, we've delivered strong results in the first half of twenty twenty three and are well positioned to deliver for our customers, shareholders and colleagues. This concludes our prepared remarks. Before we move to the Q and A session, I'd like to remind each participant to adhere to a limit of 2 questions, including follow ups, and to re queue if they have additional questions. Operator, we will now open the call to questions.

Operator

Thank you. We will now take questions from the telephone lines. We thank you for your patience. Our first question is from Meny Grauman from Scotiabank. Please go ahead.

Speaker 7

Hi, good morning. First question, I wanted to ask about expected investment earnings. We're seeing a big improvement sequentially and then very, very strong growth year over year. Just trying to understand the sustainability and the potential variability in that number going forward. I guess the first question is what we're seeing from a year over year basis really just a function of the higher rate environment or there's some other key factors that we Keep in mind and as we look forward, if we assume that the rate environment maybe has peaked to some extent, what does that mean about the trajectory of this line item going forward.

Speaker 6

Yes. Hi, Manny. It's Colin here. I'll kick off and others can join in. I mean, what you're seeing is absolutely, as you intimated, high yields.

Speaker 6

We're looking at in through core earnings. To the extent that yields stay where they are, we would expect this To persist, absolutely sustainable. If you'll go up even further, then we would expect to earn more through that line item.

Speaker 8

Yes. Sorry, just Scott to add a bit to that. What's driving it is the higher rate environment. And As Colin said, if rates stay where they are, we would expect it to be sustainable and in fact even grow a bit as the portfolio turns over, we will be turning

Speaker 7

And how does the inversion of the yield curve, is that playing a factor here in terms of How this line item behaves and so how should we think about Sort of the shape of the yield curve in terms of what the impact is on this line item?

Speaker 8

I think while the yield curve is inverted, all yields are Higher than that exists on the current portfolio. So that's all positive.

Speaker 7

Okay, got it. Thank you.

Operator

Thank you. Our following question is from Paul Holden from CIBC. Please go ahead.

Speaker 9

Thank you. Good morning. So strong results out of Hong Kong sales You highlighted and then Roy also mentioned continued positive momentum in Q3. I guess what I want to understand there better is just Everything we read here talks about sort of the stall of the consumer recovery in China. So wondering how we square those Two factors.

Speaker 9

And then also want to understand, was Q2 like an abnormally strong quarter because there's a little bit of a catch up based on pent up demand or do you think there is momentum based off sort of that run rate?

Speaker 10

Hey, Paul, it's Phil. Thank you for the question. And can I just start by saying how fantastic it's been to be back on the ground in Hong Kong And in this role, representing our Asia segment? And Paul, that leads me into your question. There is a lot of media Talking down the conditions in Hong Kong and China, but the reality is being on the ground, There's a tremendous amount of activity and it feels to me very much like it did pre pandemic.

Speaker 10

And I think you're seeing that in our performance in the second quarter. 26% growth in APE across Asia, translating to a 26% growth and New Business CSM. I think that's very encouraging. And of course, as we've said before, that CSM growth will translate to future core earnings growth as well. So I remain very optimistic about prospects for Hong Kong, China and Asia.

Speaker 10

And I will point out that actually in China, We hear about the potential stalls to the recovery in China, but our second quarter was the strongest second quarter on record in China. I think that does demonstrate the robust emergence from the pandemic. You referenced in the second component of your question whether Q2 should be seen as abnormal. I don't see it as abnormal at all. I see what we've experienced in the Q2 is a continuation of the momentum Across Asia from the Q1.

Speaker 10

And as Colin mentioned, there is an uneven recovery from the pandemic across markets, but that's the benefit that we have of a diversified portfolio. And of course, an important driver of our growth in the second quarter is the mainland Chinese visitor customer segment to Hong Kong. That has been very notable. It's consistent with our strategy to capture A greater share of the MCV flows, but I don't want that to overshadow a strong domestic business, a strong domestic performance in Hong Kong And across Asia. And the same statistic is true if we strip out the benefit that we've seen from Mainland Chinese visitors, which I believe is sustainable, but if we strip that out, we're still seeing high single digit growth rates in APE segment.

Speaker 10

In the Q2, we saw a strong domestic business in Hong Kong, supplemented by incremental growth in Mainland Chinese visitors That I believe is sustainable. I don't think we'll see the same levels of growth that we've seen in the 1st and second quarters, but I think this is Something that will continue to be in the run rate, reflecting the fact that the underlying customer needs remain in place and Hong Kong It's right at the center of the Greater Bay Area and that's been formalized and really confirmed through government policies put in place during the pandemic.

Speaker 3

Hey, Paul. Roy here. Just a couple of adds. 2 of the core strengths of our Asia franchise are, A, that we are at Scale. In fact, we're the 3rd largest Penn Asian player.

Speaker 3

That makes a big difference in terms of the ability to defray costs and actually continue to deliver momentum. And then the second big advantage of our franchise is that we're incredibly diverse, both from a geographic perspective, but also from a channel perspective with Good contribution from Agency Banker as well as Direct Now. So that really does fill us with confidence as Phil highlighted.

Speaker 5

Thanks for that.

Speaker 9

And then my second question is on commercial real estate. Obviously, higher cap rates, as you highlighted, have been a drag on I guess what I want to understand better is if cap rates stop increasing and just kind of level out from here, Would you be able to meet your long term return assumption, do you think at this point on real estate? Or are we going to be in for sort of a longer period of below normal returns.

Speaker 8

Yes. Hi, Paul. It's Scott. Thanks for the question. And To your point, there's been a couple of factors driving the underperformance in real estate versus assumptions.

Speaker 8

One has been obviously the stress in the office market with a lot of the work from home, reducing demand, which It's hard to say where that's going to go, although we do see positive signs with companies like Zoom coming back to the office. But the other one, which is Probably more in recent quarters what's been driving it has been the rise in cap rates. And there may be a little bit of continued pressure on that in the short run, but I'll remind you that rising cap rates are mean that we're discounting at higher interest rates the future cash flow off of Properties. So higher cap rates actually imply higher future returns. So I'm very confident over the long term we'll be able to achieve Those assumptions.

Speaker 8

In the short term, it's obviously hard to predict in the short term, but there may be a bit more pressure in the coming quarters.

Speaker 2

All right. I'll leave it there. Thank you.

Operator

Thank you. Our following question is from Tom MacKinnon from BMO Capital Markets. Please go ahead.

Speaker 11

Yes, thanks very much. Just a question with respect to the Asia sales. If I look at Year over year, the 25% increase in the Asia APE translates into a 25% increase into the new business CSM. This is all from Page 22 of your SIP, but you're only getting a 3% year over year increase in your Asia new business value. So help me understand the differences here.

Speaker 11

Does CSM obviously be a function of the sales here, but is the new What's the difference in the calculation in the new business value? Is there capital taken into account here? Just help me understand that. Thanks. And why is that so much lower than the growth in the CSM?

Speaker 10

Hey, Tom, this is Phil. Thanks for the question. And You're right to point out the growth in APE and new business CSM, both growing 26% across the region, 3% new business Value Growth. And I'll hand over to Steve to comment further. But one thing that I will highlight is that new business CSM and NBV are both Good metrics to look at as indications of the value that we generate from the growth that we deliver.

Speaker 10

But there may be variations quarter to quarter. And one thing to highlight with respect to 2023 versus 2022 It's product mix. And you may recall that a year ago, the voluntary health insurance scheme in Hong Kong was introduced. That drove quite a lot of interest in health products in Hong Kong. That's an annually repriceable short term product that for IFRS 17, therefore, doesn't impact the CSM because it goes through the premium allocation approach model, But it is it was something that was reflected in new business value.

Speaker 10

So that's one thing that reflects the divergence in growth rate in 2023 between the two metrics. But Steve, you may wish to comment further on the methodology.

Speaker 2

Yes. And Tom, I call your attention to the fact that total company level, we saw broad alignment between new business CSM growth at 15%, ATE Growth at 12% and NBV Growth at 10%. So just as under IFRS 4, you'll recall, We would see some variability between the new business gains and the NBV. And similarly, under IFRS 17, we'll see some variability Between new business CSM and NBP. But over time, they will be directionally consistent, and that's what you should expect to see in all of our business.

Speaker 2

I just want to add to Phil's was we also from higher interest rates, we increased risk discount rates in Asia, which Was a slight headwind to NBV. Thanks.

Speaker 11

And then just as a follow-up, the NBV margins in Hong Kong were running like 80% And now they're 50%. Is there a business mix issue there? And they haven't really moved quarter over quarter despite the big jump in the sales.

Speaker 10

Well, thanks for the question, Tom. You're right to point that one out. Hong Kong total NBV margin approximately 50%, just over 50%. What's happening here is that we have seen a shift in business mix with the volume having doubled segment. In Q2, 2023 relative to the Q2 of 2022, the big driver of that being the MCB customer segment.

Speaker 10

Important to note upfront that MCV business is high quality business. It's profitable, but it has been lower margin than the rest of our business in Hong Kong. And consistent with the rest of the industry in Hong Kong, we are seeing customer demand from MCB customers being skewed towards lower margin savings oriented products. That is a notable difference from the pre pandemic period where we saw greater demand for protection, critical illness, health products from the MCB customer segment and we do see an opportunity here to improve product mix, help our customers fulfill a wider range of their needs and that is something that could be a potential tailwind to our margins in the future. Really important to note as well that our domestic business in Hong Kong remains very important.

Speaker 10

It's been growing In a stable manner, during the pandemic, in fact, we've taken share domestically in this high margin business that we have in Hong Kong. Relative to the first relative to the Q2 of 2019, our business has actually grown Domestic business has grown by 11%, whereas the market as a whole, the domestic market has contracted By just over 20%. So I think that speaks to the quality of the underlying business, which is our highest margin business across the region. I think I'll leave it there, Tom, but happy to take any further follow ups.

Speaker 3

Tom, I might just add as well that 50% NBB margin is Incredibly high. That's really solid and strong. We're really very happy with our margins out of Hong Kong, quite frankly out of Asia. And the 80% margin that you referred to It's slightly elevated versus our more average medium term NBV margin coming out of Hong Kong. So there is a bit of a comparison year on year That makes that look more dramatic than it actually is.

Speaker 3

And as Phil highlights, our focus is on growing MBV Absolute. Obviously, we want to do that at high margins, And we think there's more opportunity to continue to grow our margin as we have over the years.

Speaker 11

Is the distribution of the MCV business, is that more broker related or more of career agent related?

Speaker 10

Yes. Thanks for the follow-up, Tom. Brokers are really important part of it, but also agency is an important part as well. We have made some specific investments over the course of the pandemic in order to take a greater share of the MCV customer segment. And we feel that's appropriate given that really the legitimization of this segment through government policies that have been put in place over the course of the pandemic and the important role that Hong Kong has to play in the development of the Greater Bay Area.

Speaker 10

So some of the things that we've been doing, we've opened customer service centers In places that are convenient for Mainland Chinese customers as well as that we've been developing our hospital network in Mainland China. In fact, we're a leader in that regard. We've been enhancing the customer materials that we Multilingual materials, so not just traditional Chinese for the Hong Kong domestic market, but also simplified Chinese as used in Mainland China. So lots of things that we've been doing and in particular in agency, which is a really important channel for us in Hong Kong. We've been really looking at Hiring a greater proportion of Mandarin speaking agents that will be able to interact more comfortably with mainland Chinese visitor customers.

Speaker 11

Thanks for the color, Phil.

Speaker 2

Thanks, Tom.

Operator

Thank you. Our following question is from Gabriel Dechaine from National Bank Financial. Please go ahead.

Speaker 4

Hi. I've got a strategy question and a numbers question. I'll start with the numbers one. Your Slide 25 is Pretty helpful, very helpful actually to show the balance between experienced items that go through P and L and then through the CSM. If we can drill down a little bit on some of the moving pieces, can you quantify the bigger pieces?

Speaker 4

I mean, I'd like to know how The negative LTC experience that went through P and L, positive through CSM and then I guess some Individual Life experience was a bigger drag on the CSM as well. So maybe we can just kind of break down

Speaker 2

Sure. Yes, thanks Thanks, Gabriel. I'll take that one. It's Steve. I'd start with LTC.

Speaker 2

As you know, overall And I remind you that I look at total experience, it does show up in both P and L and CSM and I'll touch on that. But Total LTC experience was a modest gain in the quarter. The negative that went through P and L, that's the cash payments that we're making in the quarter. So higher cash benefit reimbursements and expectations, but that was more than offset by favorable incidents experience, Favorable Labs experience slightly offset by lower levels of mortality. If we look more broadly at some of the drivers overall of the between the two sections, $110,000,000 of total pretax impact.

Speaker 2

The what's going through the P and L, so I mentioned the LTC. Overall, we had positive claims experience across a number of areas, including continued favorable experience in Canadian Group Benefits. That was offset by expense results. And then moving to the CSM, The 2 material drivers there of the experience, one is adverse persistency primarily from Vietnam And the other is continued low lapse rates in the U. S.

Speaker 2

Both of those trends are not what we expect over the long term. So I'll stop at that, but happy to drill into more detail.

Speaker 4

Well, I mean, that's what I was hoping for with some numbers, but There are some numbers, Ami?

Speaker 2

I think I mentioned the biggest drivers there.

Speaker 4

Now the strategy question. I've one of your peers in Hong Kong, Canadian Thomas Aldwin with operations in Hong Kong. It sounds similar to you in the sense that you want to increase your Mainland Chinese sales Sales to Mainland Chinese customers in Hong Kong Compared to what you did in prior years, I'm wondering what the motivation is there just to get a better sense of Why that strategy makes sense now whereas it didn't pre COVID?

Speaker 3

Let me start Gabriel and I'll hand over to Phil. The first thing I'd say is that MCV sales has always been part of our strategy. We've been focused on The Chinese consumer that's been moving to Hong Kong or tapping into Hong Kong for their insurance and health needs. And again, a core competency of our franchise is that we are diverse, but we also have a strong presence both in Hong Kong and in China, which lends itself to capturing that segment. And I would highlight that for us the key differentiators on why we think we can win and why we quite frankly have won in the MCV space A, our strong brand and having a strong brand in Asia makes a massive difference.

Speaker 3

Obviously, being there for more than 127 years and having established To credibility with consumers and all other stakeholders really matters because people can trust us. We also aspire to have the best products in market and we have the best people. So I think those combinations are why we will continue to outperform in Asia and quite frankly in the MCV space. So It's always been a part of our focus. And now with the reopening, given that that market had gone away for some time, we're just doubling down on Is the way I would position it.

Speaker 3

But Phil, you might want to supplement that.

Speaker 10

Sure. Happy to. And Gabe, thanks for the question. A couple of supplements to what Roy has said. The first thing and I referenced this a few minutes ago is really over the course of the pandemic, the formalization of the Greater Bay Area framework That puts Hong Kong right at the center of the GPA.

Speaker 10

And I think that is something for us that provides us with confidence. This is a good market for us Services. I think the second thing is that looking at the underlying customer needs that exists within our Chinese Mainland Customer segment. Those needs are there greater than ever before. The need for long term savings for retirement, the need for health care, the need for critical illness, and it absolutely makes sense That's an appropriate market for us to capture.

Speaker 10

And then the final point that I'll make is that given our scale position In Hong Kong, we have the capabilities. We have the products. It just makes strategic sense for us to scale that with the flows that are coming into Hong Kong through MCV visitors. What I will say is that we've seen a big surge in the first and second quarter. I do expect that to be maintained, but I don't expect those rates of growth to continue.

Speaker 10

I think that rates of growth reflects a bounce back. But as we've seen pre pandemic, there can be variation quarter to quarter in MCB volumes, but it's there over a long period of time and I expect the segment demand to continue.

Speaker 4

Thank you.

Operator

Thank you. The following question is from Mario Mendonca from TD Securities. Please go ahead.

Speaker 12

Good morning. 1st, going back to Asia for a moment. The addition to the CSM from new business was obviously very strong this quarter and when I try to connect that Something like insurance sales. It would just appear that the contribution This quarter was far greater than the increase in insurance sales. So my question is, am I missing something?

Speaker 12

Should I also be considering the and Annuity Sales or is it appropriate to just compare that as an increase to the insurance sales?

Speaker 10

Hey, Mario, it's Phil. Thanks for the question. I would encourage you to look at APE sales in total, taking into account both insurance and annuity sales. The annuity sales as presented in the SIP are absolute dollar amounts, not APE. And therefore, it can be skewed by single premium, regular premium mix.

Speaker 10

So we look at APE sales as the key metric and that's been in aggregate as Steve mentioned earlier closely correlated between New Business CSM and APE.

Speaker 12

But would you agree, Phil, that this quarter the increase in new business, CSM was outsized relative to the increase in AP. It just appears that way. Like I can see AP This quarter, dollars 8.79 very similar to last quarter, yet the increase in the CSM was from new business was far greater.

Speaker 10

Yes. I'll answer with respect to Asia and then hand over to Steve to

Speaker 13

This is directly.

Speaker 12

I'm asking about Asia specifically, so it's appropriate for you, I guess.

Speaker 10

Yes. No problem, Mario. I know Steve may still wish to supplement. There is a higher new business CSM this quarter. We have made some refinements to our methodology, which have had a benefit.

Speaker 10

But Specifically for Asia, the if we strip out the impacts of those refinements, we'd still be seeing growth of approximately 20% in new business CSM, Which is a strong demonstration of the value that we're driving. So I agree with you, Mario, it's a little elevated this quarter, but I do expect See strong new business CSM growth in the quarters to come. Steve, you're on that.

Speaker 2

No, nothing to add. That's

Speaker 13

Yes. But Steve, just so

Speaker 12

we're clear, does that mean there was like a onetime catch up this quarter? Or is this the new sort of sustainable level of CSM if APE were to be the same?

Speaker 2

There was a modest catch up year to date catch up in the quarter on SunPower methodology. Okay.

Speaker 8

So as Phil said, it was

Speaker 2

still a very strong quarter of growth. So the year over year growth instead of 26% still would have been Approximately or north of 20%. So

Speaker 8

fairly low. Okay.

Speaker 12

That's helpful. Okay. So the other question I have, and this is something we're seeing for all of the insurance companies, This growing disparity between reported and core earnings, it's definitely not unique to Manulife. We're seeing it across the board. And one of the big differences, these expected returns on your assets are just so different from what's actually materializing.

Speaker 12

So what I want to do is think about the ALDA portfolio for a moment. We're looking at about a $53,000,000,000 portfolio. If the company were to reduce the expected return On the ALDA, then presumably these differences would moderate somewhat. But the trade off then, of course, is that

Speaker 14

if you reduce the expected

Speaker 12

So what I'm trying to understand is, first of all, have I characterized that right? Like if you reduce the ALDA return, There's no P and L impact immediately. It's just the ongoing lower net investment. Is that correct?

Speaker 8

Yes, Mario. Hi, it's Scott. Thanks for the question. That's correct. But that we've tried to put in a rate return that we think we can achieve or exceed on a through the cycle basis.

Speaker 8

And we have shown that we've accomplished that in the long term, and We put the additional slide in the appendix this time to show that not only in the long term, but over the last 3 5 years. And there is going to be variability. I mean this portfolio is mark segment. And again from that slide, you can see that variability quarter to quarter. And we think that the right way to think about performance in the quarters where we're underperforming, but a higher overperformance in the quarters where we're outperforming.

Speaker 8

And so net, we would end up showing over time Higher net income relative to core, which we don't think is appropriate. We're trying to call it right down the middle and end up with core and net income be the same all the time.

Speaker 3

Mario, I'd just add to that. Again, if you look at the last 3 years, which have been incredibly volatile years And look at our net income versus core, our net income has actually been higher than core for those 3 years. And for us, the It should be what do we feel confident we can deliver over a longer period of time. And as you've seen from our deck, over 18.5 years, we've delivered against the assumption. Then we've looked at more recent time periods, which again have been very volatile, 3 5 years, which you see in the appendix.

Speaker 3

We've also delivered against that assumption. So for It's about making sure that we got the assumption that makes sense. And again, in some quarters we're going to be over, in others we'll be under and that's why we have a core metric because we don't think that's At the fundamental performance of the franchise.

Speaker 12

Yes, that's helpful. But I mean, the only people that matter are the investors. And if investors have lost space. And again, this is not unique to Manulife. This is true for everybody.

Speaker 12

If investors are losing faith in this whole expected versus actual, I mean, it really does lead guys like me to have to just say, okay, forget what you're saying and just come up with a number on our own for what investors are focusing on. I guess the bottom line here is, what is your outlook for the second half of the year? Do these differences Corp. And reported, do they start to attenuate somewhat? Is this sort of the name of the game for the next couple?

Speaker 8

Yes. Hey Mario, it's Scott. And these questions always come up when all that has under performance assumptions. We've seen this before. And then if you look at that graph, we had sort of 8 straight quarters where we outperformed and these questions kind of go away.

Speaker 8

And so while there is variability, there's value to being in an Alder portfolio, which call and articulated in his opening remarks. And I think you asked a good question last quarter when you said, well, is that variability worth it? And so That was again a bit of a motivation for that chart we put in the appendix to show you exactly what that variability is and what the gross earnings are. And Those gross earnings are probably double the earnings on average we would have before fully fixed income. So yes, it's up Investors to decide, but I think that given the extra earnings we get versus fixed income is Quite high.

Speaker 8

I think it's worth it for that variability and it's again why we would have you focus on core In any given quarter, over the long term, it's certainly fair to compare net income to core, but in any given quarter, that's why we have the core metric.

Operator

Segment. Thank you. Our following question is from Lamar Persaud from Cormark Securities. Please go ahead.

Speaker 13

Yes, thanks. I want to stick with that line of questioning on the ALDA portfolio. I understand the point you're trying to make on that ALDA slide in the appendix suggesting that The returns are solid over the past 3 5 years, so over the longer term. But it has been below the expectation for a full year now. So I guess, is there like a line in the sand that we can draw suggesting that if expected actual returns are below the expected for, say, let's say, 2 years, then you guys have to revisit The return assumptions, or could that persist for 2 or even 3 years before you guys have to revisit those assumptions?

Speaker 13

I'll leave it there and then I have a follow-up.

Speaker 8

Sure, Lamar. It's Scott again. Thanks for the question. We revisit those assumptions every year. Financial.

Speaker 8

So every year, my team works with Steve's team to look at historical returns, to look at what the market's Expecting on these things going forward and it is a very long term assumption. So looking at any quarter or any given year It's not really the right way to look at it. And I would tell you, I have more confidence in achieving those returns now After having underperformed over the last year, a lot of that underperformance is driven by higher discount rates on these assets, which does weigh on Valuations now, but higher discount rates imply higher returns in the future. So frankly, In periods of underperformance, I have more confidence going forward. It's almost the reverse.

Speaker 8

If we outperform for a while Because discount rates are down, that's when we start to ask ourselves, should we be bringing down the long term returns. But In this environment, I'm very confident in achieving strong term returns.

Speaker 2

And Lamar, it's Steve. I'll chime in. In the past, a lot of these questions came to me because if there was a change in assumptions, it went through reserves. But I wanted to add as well that these assumptions are important for our product pricing, etcetera. And just reinforcing Scott's point, it's a very thorough process that we go through each year to validate long term return assumptions.

Speaker 2

And I won't repeat what Scott said, but I also have conviction in these assumptions that they're appropriate over the long term.

Speaker 7

Okay. Thanks. And then Looking at Slide 17,

Speaker 13

your average order return over the last 18.5 years was 9.1 And on the same side, you show that the S and P 500 was actually 9.4. Is the right way to think about the value of Aldo just being the lower standard deviation of these returns because I would expect there would be an illiquidity premium to being invested in these all of those. Like how do I answer that question from investors? Like why not Just look at the S and P 500 and say the auto portfolio is underperforming that way. Where is the value in your opinion?

Speaker 8

Yes, thanks. A great question. And the S and P has performed very well over this time period. You look at the TSX and it hasn't performed as well in other Foreign Markets and we're invested in public equities in different markets depending upon where we do business. So I would say versus more global Markets and all the portfolio is a global portfolio.

Speaker 8

It has outperformed public markets. But to your point, the real value is in The lower volatility, it's a tenant in investing that what you really want to look at is the amount of return you're getting per unit of risk. And Over the long term, I think our the volatility has been as you can see on this chart less about a third of the volatility of the public equity markets. Segment. In fact, if we redid that chart over the last 5 years, and had we been invested in the S and P 500, The S and P 500 actually would have outperformed on average, but the volatility was intense.

Speaker 8

There would have been quarters where we would have lost Like $6,000,000,000 because of the extreme volatility we've seen in that market over the last 5 years. So it is the lower volatility that's really The powerful part of the portfolio and that's a function of a very diversified portfolio, in 6 different categories that are not all correlated and us staying at the low end of the risk return spectrum.

Speaker 13

Thanks. And then my next question, it wasn't long ago where We were looking at Wealth Management momentum in the core EBITDA margins and they were approaching kind of the 30% range. But it looks like over the past few quarters, there's going to change. We have to be thinking of more in the kind of below 25% range. I just want to revisit that assumption.

Speaker 13

Is there a path segment. Back to the high 20s, low 30s EBITDA margins or is that off the table until we see more of a recovery and Industry Trends and Wealth Management. Thanks.

Speaker 8

Yes. Thanks for the question. It's Paul here. We're still committed to the 30% margin and it probably would make sense to give you some context for what we saw year over year and then what you're seeing from prior quarter. If we just take a step back to last year, there was a couple of items impacting the year over year.

Speaker 8

The first is we did have some repatriation of some seed assets and some alternative assets that were moved into a fund raise. That and the other impact was the step up acquisition of Manulife Fund Management in China. While that's accretive to earnings, there's a little bit of a drag on the overall margin in the short term, but we do expect that to be a tailwind over time. The combination of those 2 would have been about 100 basis points of the decline from last year. The remainder amount was really the combination of muted market growth as we continued to invest in the business.

Speaker 8

And that brings you to Q1 versus what you're seeing in Q2. In Q2, you're starting to see a lot of that come back for a number of reasons, but the primary reason is just strong fundamentals of the business. There is one more day in Q2 versus Q1 that's worth about 30 basis points, but the remainder Close to 200 basis points. That's really just from the strong fundamentals of the business. You're seeing very strong flows again in a very difficult market.

Speaker 8

We've got a resilient net fee income yield. You've seen some good expense management come through Q2 versus Q1. You've seen the margin come forward And improved because of that. The other thing worth noting is when you look at the year over year comparison, we also did see a relatively Significant increase in expenses as markets opened up, travel opened up and we would not expect that continue. And you're starting to see that moderate where we've been able to really Pull that back in from Q2 versus Q1.

Speaker 8

So we would expect looking forward, we can't control markets, but Our track record on positive flows, the strong market share, the consistency of our net fee income yield positions us well And as I mentioned at the start, we're still committed to that 30% margin assuming we get back to regular market growth. Thanks.

Operator

Thank you. Our following question is from Joo Ho Kim from Credit Suisse. Please go ahead.

Speaker 5

Hi, thanks. Good morning. Just a couple of quick ones here. For the expected credit loss line, the benefit that we saw from parameters and model updates of $50,000,000 in Stage 1. Could you talk about the moving pieces in that line.

Speaker 5

I'm just trying to get a sense of what drove that this quarter, whether it was improved macroeconomic outlook or something else. Thanks.

Speaker 8

Sure, Joe. It's Scott. And thank you for the question. And you have that right. The way the ECL works is we try to model out future credit losses and that's a function of both The credit quality of the portfolio and how it's changed, but also the current macroeconomic environment.

Speaker 8

So what goes into that model are things like The volatility of equity markets, equity markets in general, unemployment and all those parameters Most of those parameters on balance got a little bit better. So that led to a little bit of a reduction in the ECL.

Speaker 5

Got it. And just last one for me. Similar line of questioning just on expenses. But at the top of the house, when I look at your expense Efficiency Ratio target below 50%. It was around I think 46% so far this year.

Speaker 5

And when I look at it even in the prior, it's been under your target for a number of quarters. So I'm just trying to get a sense What drove the good performance so far this year and if you would consider lowering that medium term efficiency ratio target? Thanks.

Speaker 6

Yes. Thanks, Stuart. You're right to point out expenses there is quarter on quarter improvement, 200 basis points actually, down to 45.1% for the quarter. So we're pleased with that trajectory, but never satisfied. Certainly, not going to announce a new target today, but really, the drive for efficiency is really important For me personally and for the organization, and we've got a great track record.

Speaker 6

When you look at the expense CAGR between 2019 2022, it's only 1%. And Phil did allude to a few quarters ago, a bit of a step up in absolute expenses. But the reality is, as Paul also spoke to, is that we're We're starting to see a moderation of post pandemic expense activity and expense efficiency is just a real priority going forward.

Speaker 3

Hey, Gerard here. I'll just add to Colin's comments. I think he hit the nail on the head. But it has been a massive focus for our franchise and we're proud of the progress we've made and we're not stopping if that's the implication in your question. We still feel that there's much more for us to do.

Speaker 3

We've invested more than $1,000,000,000 to digitize our business And we've seen that come through in our straight through processing metrics where they've improved quite significantly. In fact, in 2018, only 68% of the transactions that we processed We're digital straight through without any human intervention. At the end of 'twenty two, that got up to 83% and actually year to date this year, we're up a further 2%. So those assets to digitize our business are really translating into that improvement and we still think that there's much more opportunity for a scaled operation like ours to continue to digitize, which not only gives us the cost benefits that you highlight, but also translates into better customer experiences, which ultimately leads to satisfy customers and more product sales. So this is a journey that we're continuing and committed to.

Speaker 1

Got it. Thank you.

Operator

Thank you. Our following question is from Doug Young from Desjardins Capital Markets. Please go ahead.

Speaker 13

Hi, good morning. Just 2 kind of maybe follow-up questions to earlier questions. But First is Steve, on the unfavorable lapse experience in the U. S. That went through the CSM, can you kind of dig a little bit more into that?

Speaker 13

Can you quantify it? And where I'm going with this and obviously secondary guarantee you all has been a hot topic, been an area of some pressure for some of your shares in the U. S. Is that where we're seeing the pressure and why shouldn't that be a concern for us and investors?

Speaker 2

Sure, Doug. Yes, I can dive into that one a little bit more. And I'll take you back to just before the pandemic. We have been as you know, we update assumptions frequently as experience emerges. And before the pandemic, we were up to date on U.

Speaker 2

S. Loss assumptions. We had strengthened reserves there over the years, which you probably recall. And then during the pandemic, what we saw almost right away in 2000 was disconnects in lapse rates on some of our products. So protection products in the U.

Speaker 2

S. Dropped about 20%. We saw a Similar phenomenon in Canada with some similar product design showing drops in lapse rates on variable annuities. And what we've seen since that time is, in Canada and in particular in the past couple of quarters, we have seen A trend back to pre pandemic lapse rates in those product lines, level COI, UL and seg funds. And also informing my views, which I'll get to is during the global financial crisis, while it was a different shock to the system, we saw similar types Of discontinuities and lapse rates on different products.

Speaker 2

And over time, those lapse rates trended back to pre shock levels. So that continues to be my expectation in the U. S. Is that we will see it trending back to U. S.

Speaker 2

Lapse rates Over time to pre pandemic lapse rates over time.

Speaker 13

And so just to confirm, this was related to

Speaker 8

the no lapse guarantee you will block, Is that am I correct in that?

Speaker 2

It would include the no lives guarantee block as well, but we also have

Speaker 14

other protection products where we've seen some

Speaker 2

similar trends. So you have Products where we've seen some similar trends. So you announced the acquisition.

Speaker 13

And can you quantify like is it just an immaterial amount like?

Speaker 2

It's it is this is the key driver in terms of the CSM experience In the quarter for the U. S. That you can see in the results. And I guess the other thing I'd add, Remind me that on these protection products, lapse rates are very low. So we're not talking about a change from 5% annual lapse rates to 3%.

Speaker 2

These are Like on the NLG lapse rates, those expected rates are below 1%. And these are small changes in lapse rates, but Capitalized over a long period of time, they can have an impact. But we'll wrap That with my conviction that I do expect those rates to trend back over time.

Speaker 13

Okay. And then just maybe, Phil, Hong Kong,

Speaker 14

I think We talked a bit about this.

Speaker 13

I mean sales were up 100%, core earnings down 13%. You talked a bit about mix shift, the margins down. I guess, lower amortization for the BFA. Is there anything else that's really putting pressure on Hong Kong outside of those items? And then with the If we see rates start to stabilize and maybe go the other way, is that something that could be a bit of a tailwind?

Speaker 13

Can you quantify maybe the better way to think of it, can you quantify How big this lower amortization of DFA has actually had on Hong Kong or on the Asia business?

Speaker 10

Sure. This is Phil. Thanks for the question. Core earnings in Hong Kong, you do highlight the 13% decline relative to Q2 of 'twenty 2. I will point out the stability sequential stability with Q1, which is important in the context of the point you made in the Q1 that you just highlighted.

Speaker 10

There is a headwind coming from slower amortization of CSM in response to higher interest rates. And I'll let Steve comments on how we expect that to trend prospectively in a few moments. But in terms of other things going on, under IFRS 17, we typically segment. We expect stable but growing earnings to emerge as new businesses put on the books and CSM builds. What we've seen over the course of the pandemic Lower levels of new business than we would typically expect as well as the impact of the macro environment on the CSM balance, the inorganic movements in the CSM balance.

Speaker 10

And that is translating to a headwind in terms of core earnings growth in Hong Kong and across other markets as well. However, from here, our focus is very much on the underlying commercial drivers of value And you see that coming through in the Q2 with the new business CSM growth, but also the organic CSM growth, 11% annualized segment. And this will translate to future core earnings growth for the Asia segment. So I remain optimistic that we'll see core earnings expansion in future quarters. But at this point, I'll hand over to Steve to comment on the amortization methodology.

Speaker 2

Sure. Thanks, Phil. And yes, the slower CSM amortization on DFA contracts, That is impacting each of the insurance segments to differing degrees. As noted earlier, the benefits of higher interest rates, so Significant benefit in total for the company of about $110,000,000 pretax relative to prior year Q2. Embedded in that is a headwind of approximately $60,000,000 pretax from this slower amortization.

Speaker 2

However, going forward, we were looking at our methodology on amortization. We implemented a refinement To our methodology, so that going forward, we would expect materially less variability in CSM amortization Due to interest rate changes, so Q2 of this year is a good run rate going forward that we will grow off of as we continue to write profitable new business. Okay. That's a big color. And if

Speaker 13

I can sneak one more in, just I think they're talking about or have implemented fee caps in China, I Forget, but you can kind of correct me if I'm wrong. You've obviously expanded in the Wealth Management in China. What implication does that have for the Grand Business.

Speaker 8

Yes, thanks for the question. It's Paul here. Yes, so the regulator did impose some caps On equity funds and the intent of that is to encourage more investors to come into the market, which over the medium to long term will be good for the industry and for us. From our perspective, It's not material to the GOM business in terms of what they're doing there and it doesn't change kind of our outlook and product pipeline. And If you look at our focus globally as an organization, one of our big strengths is global fixed income and particularly Asia fixed income, and we think we're well positioned to capitalize So the team there is taking that in and looking at whether it would have any material impact on their product plans and the answer to that is no.

Speaker 8

So we don't see a material impact To us there, we're still very optimistic about the acquisition of our partner there and the plans we have go forward and the product pipeline we have for the second half of the year It's mostly focused more on the fixed income side. We feel

Speaker 1

good about the progress going forward.

Speaker 5

Appreciate the color. Thank you. Segment.

Operator

Thank you. The following question is from Nigel D'Souza from Veritas Investment Research. Please go ahead.

Speaker 5

Financial. Good morning. Thank you for taking my question. I had some follow-up questions for you. First on the commercial real estate portfolio, I think last quarter you mentioned specific markets that drove the fair value losses there.

Speaker 5

I think Chicago was one of the markets you singled out. Were there any specific markets that drove the impact this quarter or was it broad based across the portfolio? And from what I recollect, I think you mentioned that you didn't I expect to take another fair value, I guess, right down here a loss unless market Conditions deteriorated. So my understanding was cap rates were mostly fully reflected or higher cap rates were mostly fully reflected in Q1. So just Some additional color there would be helpful.

Speaker 8

Sure, Nigel. Yes, thanks for the question. It's Scott. Financial Real Estate, we're seeing broad based Weaker valuations as cap rates rise across the board. I'll remind you that as Colin mentioned, over 95 The portfolio is externally appraised each quarter.

Speaker 8

So we are up to date on our valuations, but the appraisers Are still trying to figure out where this market should settle. They've continued to raise cap rates. So office is a little bit worse for sure, We are seeing pressure across industrial, across multifamily in All the different North American geographies, I would say our Asian portfolio, which is 28% of our real estate portfolio has actually held up fairly well. And really the question going forward everyone's trying to figure out is, are we done? And we do feel like the majority of that raising of cap rates It is done, but it may not be fully done and it will be a function of where long term rates go.

Speaker 8

So there may be Financial. A little bit of weakness going forward, but we wouldn't expect a similar amount of weakness that we saw in the first half of the year.

Speaker 5

Okay. And then the second question I have was circling back to expected investment earnings. Any sizing of the portion of the portfolio that's already rolled over to higher reinvestment yields? Just trying to get a sense of the remaining runway here. And comparing that to earnings on surplus, just want to clarify that the reason we aren't seeing a similar in earnings on surplus quarter over quarter It's due to high interest costs.

Speaker 5

Just some color there. It's helpful.

Speaker 8

Yes. It's Scott. I'll take the turnover question. I think What you've seen is, first of all, we hold, as you'd expect, prudently a decent amount of cash and that has Earnings rate on that has gone up tremendously over the past year and maybe even a little bit more recently. And so That's always turning over at current short term rates.

Speaker 8

For the long term portfolio, we have a very long portfolio to prudently match our long liabilities. So The vast majority of the portfolio has not turned over, but it's not going to turn over a tremendous amount in a given quarter or a given year. I think the average duration of our portfolio. Interest rate duration is something like 12 years. So that's about how long it takes to turn the whole thing on.

Speaker 6

Nigel, just on your higher interest on surplus, it's $94,000,000 higher year on year, but that has been offset by higher cost of variable debt, Which is $32,000,000 So you do actually see the number in the core earnings. It's just partially offset by higher cost of debt.

Speaker 5

Okay. And just quick clarification there. From the comments on the portfolio turnover, is it Am I understanding correctly that it's actually the short end of the curve that's benefited that line item over the recent quarters and there's a greater, I guess, is that the short end of the curve or am I misunderstanding the dynamic there?

Speaker 8

Yes. I think the short end going up a lot has certainly helped the cash earnings for sure. That's been a tremendous increase, but Rates are up everywhere. So, while we do long investing and we if we as those assets turnover, if we kept them Shorter, we could probably earn more in the short run, but that would not be a prudent match against our liabilities. So we do reinvest them long term And long term rates are a lot higher now than they were before even though the yield curve is inverted.

Speaker 5

Okay. That's it for me. Thank you.

Operator

Segment. Thank you. Following question is from Darko Mihelic from RBC Capital Markets. Please go ahead.

Speaker 14

Hi, thank you. Good morning. And I promise I do have a long term view on stuff, but I'm going to focus a little bit on the short term today. And I thought I heard somewhere in prepared remarks that my first question is around commercial real estate values dropping by about 30% in the U. S.

Speaker 14

I think I heard that correctly. Trouble is I'm I'm not an expert, so I'm looking for a little bit of color around that. In other words, you also just mentioned it was 95% externally appraised. So is 30% kind of in line with what we're seeing at most other places? Is there any benchmarks you can provide?

Speaker 14

Even internally, how does that compare to your Canada, Asia portfolio of commercial real estate? And maybe lastly, a little bit of color Around that would be would that mark also include own use commercial real estate. So just looking for some color that tells me You absolutely are conservative on the CRE portfolio, would be helpful. Thank you.

Speaker 8

Sure. Thanks Darko. So yes, you heard correctly, Colin's opening remarks that our U. S. Real estate portfolio, U.

Speaker 8

S. Office real estate portfolio, which is only 5% of the overall all the portfolio. It was a much higher If you went back post the GFC, we've sold over $3,500,000,000 worth of North American office in the last 5 years. So we really have dramatically reduced it, but still when it drops 30%, that's Going to hit your income a bit. And yes, we do have over 95% of the portfolio appraised externally each quarter.

Speaker 8

So We think the valuations are absolutely up to date, but that doesn't mean there could be additional pressure going forward. And as I said earlier, I do think The pressure we're seeing at this point is more broad based in terms of rising cap rates as opposed to an asset class where people are concerned about higher vacancies going forward, which was certainly the case for U. S. Office. Now we do have diversified portfolio.

Speaker 8

We 28% of the portfolio is in Asia. The balance is in the U. S. In Canada, in Asia, there aren't the same pressures on office. There are people are continue to go into the office and so we haven't seen much of any valuation drops in Asia and would not really Going forward, in fact, we've seen in certain markets like Singapore, actually increased appraisals given the dynamics there.

Speaker 8

And yes, this office and that 5% of the U. S. Would include the stuff that we occupy. And so That's probably down a little bit less given that the you wouldn't expect big vacancies there going forward, but Rental levels are down because vacancies are up and our businesses will benefit from that. We will charge them Lower rents as rents come down and that gets capitalized into the value of the real estate.

Speaker 8

So It does include the home office real estate. And I guess finally, we are using external appraisals. We think that's largely what people would say. They would expect U. S.

Speaker 8

Office broadly to be down about 30%. I think if you look at some of some competitors out there, It's maybe down a little bit less than 30%, but I don't know if they've all used external appraisers and are completely We're up to date. We feel like we're very up to date on that. It doesn't mean there couldn't be further weakness, but we feel we're up to date.

Speaker 14

Okay. That's really helpful. Thank you for the extra color. And a follow-up question is with respect to the lending that you do Against Portfolios of Commercial Real Estate and specifically office, not small in your portfolio. And The reason why I'm asking this question is, we cover banks and we're all under IFRS 9 accounting.

Speaker 14

And if I really wanted to, every quarter I can look up the Stage 2 Reserve, so to speak. For it would be more broadly based, but I can look at it. Banks offer up LTVs on that portfolio. They offer delinquency movements in stage 2. And so I'm surprised when I see the expected credit loss basically being nothing overall this quarter For the company, considering that there's some stress in that portfolio or at least as an outside observer, I think there's some stress.

Speaker 14

So Can you speak to maybe the stage 2 reserve you have against that portfolio, delinquencies there, LTV, anything else that you could offer on the direct mortgage portfolio that has office exposure, and how well reserved you are and what that portfolio kind of looks like right now?

Speaker 8

Yes, thanks. It's a really good question. Obviously, real estate and office in particular is under pressure. Now, Our commercial mortgage portfolio is 7% of our overall portfolio and office loans are only 2% of the overall portfolio. So It's not a very large exposure.

Speaker 8

And I would say, when you compare insurance companies to banks, we tend to be as an industry pretty conservative lenders. So I would expect, and you saw this in the GFC, you would expect insurance companies to do better than CMBS market, which is a more aggressive lending market in the banks. If you look at our portfolio, It's currently and we've revalued all the properties. We're doing that now on a quarterly basis. It's at a 59% loan to value.

Speaker 8

So on average, it's in good shape. Now there can be pockets of weakness in different markets, certainly office. If you look at our office alone, it's a 64% on average, still a very comfortable number. But there are pockets of stress. At the end of June, our reporting period, we didn't actually have any delinquencies in the portfolio, but I do expect those to arise.

Speaker 8

So we have put up some impairments, some Stage 3 impairments and some Stage 2, which is more Stage 2 is more a downgrade. Stage 3 is where you're putting up a specific provision. We did in the Q1 put up some. We put up some in the second quarter as well. That was then the modeling which we talked about earlier and the model inputs reduced that back to about a net nil.

Speaker 8

So we I think we've been prudent in trying to get ahead of what's coming at us by putting up some impairments in that portfolio, Even though we did not have any delinquencies, and it will continue to be under pressure. But I guess my final message is Both as an industry, the insurance industry and us specifically, we are conservative lenders in a market that is having a little bit of strength.

Speaker 14

Okay. That's also helpful color. Thank you.

Operator

Thank you. We have no further questions registered at this time. I I would now like to turn the meeting over to Mr. Ko.

Speaker 1

Thank you, operator. We will be available after the call if there are any follow-up questions. Have a good day, everyone.

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Key Takeaways

  • Under IFRS 17, MoneyLite delivered Q2 core earnings of $1.6 billion (up 4% YoY), net income of $1 billion, core EPS +6% and core ROE of 15.5%, aligning with its 15%+ medium-term target.
  • Top-line momentum persisted with APE sales up 12% YoY, driven by 26% growth in Asia, which powered a 10% increase in NBV and a 15% rise in new business CSM—meeting strategic growth objectives.
  • Global wealth and asset management posted $2.2 billion of net inflows in Q2 (H1 total $6.6 billion), grew assets under management by 1%, and sustained a 24.6% core EBITDA margin amid ongoing investments.
  • Asia’s post-pandemic rebound was highlighted by Hong Kong APE doubling on mainland visitor demand, though NBV margins eased due to a shift toward lower-margin savings products in that segment.
  • Balance sheet strength remained robust with a 136% LICAT ratio, 25.8% leverage, and a 5% YoY rise in adjusted book value per share to $29.42, while returning over $6.6 billion to shareholders via dividends and buybacks.
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Earnings Conference Call
Manulife Financial Q2 2023
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