Brinker International Q2 2024 Earnings Call Transcript

Quartr
Provided by Quartr
January 31, 2024

There are 16 speakers on the call.

Operator

Good day, and welcome to the Brinker International Earnings Call Q2 F24. At this time, all participants have been placed on a listen only mode. The floor will be open for questions and comments following the presentation. It is now my pleasure to turn the floor over to your host, Michael Ware, Vice President of Finance and Investor Relations. Ma'am, the floor is yours.

Speaker 1

Thank you, Holly, and good morning, everyone, and thank you for joining us on today's call. Here with me today are Kevin Hochman, our Chief Executive Officer and President and Joe Taylor, our Chief Financial Officer. Results for our Q2 were released earlier this morning and are available on our website atbrinker.com. As we always do, Kevin and Joe will first make prepared comments related to our strategic initiatives and operating performance. Then we will open the call for your questions.

Speaker 1

Before beginning our comments, I would like to remind everyone of our safe harbor regarding forward looking statements. During our call, management may discuss certain items which are not based entirely on historical facts. Any such items should be considered forward looking statements with the meaning of the Private Securities Litigation Reform Act of 1995. All such statements are subject risks and uncertainties which could cause actual results to differ from those anticipated. Such risks and uncertainties include factors more completely described in this morning's press release and the company's filings with the SEC.

Speaker 1

And of course, on the call, we may refer to certain non GAAP financial measures that management uses in its review of the business and believes will provide insight into the company's ongoing operations. And with that said, I will turn the call over to Kevin.

Speaker 2

Thanks, Micah. Good morning, everyone, and thank you for joining us as we shared continued progress against our long term strategy, Q2 marked another quarter of year over year improvement in the business. We delivered strong financial results, while continuing to grow share during the quarter with Chili's beating industry sales by 4% and traffic by 2%. It's another data point that gives us confidence the strategic choices we have made to accelerate the business profitably are working. Our advertising strategy is driving guests in And the improvements we're making to the guest and team member experiences are bringing guests back.

Speaker 2

While we are still in the early innings of these strategic shifts, We're pleased with the progress both in terms of the direction and the consistency of results. Now let's start with the improvements to the guest where our operations teams continue to make steady and sustained improvement. The simplification efforts as well as changes to the labor model are working, guests are telling us the food is more delicious and more consistent. The service is more attentive and our restaurants are more welcoming, which is leading to better overall and higher intensive return scores. The main KPI our organization looks at on a daily basis to understand guest is guests with a problem.

Speaker 2

When we started this journey almost 2 years ago, more than 5% of our dining guests reported problems with their experience. Now this number is down to 3.6%, which is a record low for our brand since we began tracking the metric. The work that our Chief Operating Officer, Doug Cummings and his field teams are leading is working to deliver sustainable improvements in the guest experience. Now let's talk about the progress we're making with the team member experience. We know a better guest and team member experience starts with more stable management teams and we continue to make great progress there.

Speaker 2

Our 12 month turnover improved another 2 points to 22% during the 2nd quarter, accelerating our outperformance on retention versus the industry, which puts us at the very top echelon of restaurants. We think 3 things are driving this improvement in managerial turnover. 1st, the continued rollout of managers' ideas on how to improve the team member and guest experience has them more engaged. 2nd, those changes are in fact making their jobs easier to make guests team members feel special. And third, the sustained improvement in sales is making their jobs more rewarding with higher total compensation.

Speaker 2

Our managers are telling us their quality of life has significantly improved and in turn they're able to execute more consistently and focus on strengthening restaurant culture, which is leading to a better experience for their teams and their guests. As a result, We're also now starting to make real inroads on hourly turnover, which improved again this quarter. Hourly turnover has been our operators obsession metric this fiscal year and their focus on hourly training and simplifying jobs has made a material impact on this KPI for the front half of our fiscal year. Now we still have upside to be in that upper echelon of restaurants on hourly turnover like we already are on managerial turnover, but based on the team member initiatives being worked on, I'm confident we'll make even more progress on the KPI in the back half of this fiscal. Now I'd like to talk a little bit about and the positive impact it is having on our traffic.

Speaker 2

Our advertising focus is on our unbeatable 3 for me value platform and that's resonating with the consumer. A high quality complete meal at a great value is winning with guests. And when we turn this messaging on, we are seeing noticeable lifts in traffic both versus our own run rates as well as versus the industry. We are encouraged to see the campaign starting to build our longer term KPIs too. Chili's unaided awareness, which is the ability for a consumer to recall the brand without the prompt of advertising, has increased 9% over the past year.

Speaker 2

So what's next in advertising? Testing new ways to talk about our offerings as well as bring new food news to the 3 for me platform to keep that messaging fresh for our customers. Lastly, we're encouraged by how the improved dining experience is working in conjunction with the marketing. Compared to last year when we were back on air, we are now seeing more sustained business lifts post the advertising burst. We drove positive traffic in October while we were on TV and we continued to beat the industry in traffic for the remainder of the quarter.

Speaker 2

While we continue to improve overall traffic trends, we did see lower mix than prior quarters. Some of this was expected as we lap the October 2020 menu changes that reduced the number of 3 for me offers. Of the unexpected mix decline, most of that was self inflicted. The good news is we now know and understand the whys and changes are underway to reverse some of the impacts that we've seen on mix. There are 2 key factors contributing to lower mix.

Speaker 2

The first is menu merchandising. Our strategy to merchandise wings and quesadillas as appetizers on our August menu Effectively significantly drove those items. We believe that strategy would drive significant incrementality through attachment, But it drove more trade down than we expected because some guests order these items as their entrees. We dropped a new menu yesterday that we believe will help reverse some of this negative mix trend. We adjusted the menu merchandising to deemphasize these items and included additional opportunities for trade up.

Speaker 2

The other factor that impacted mix during the quarter was our decision to stay with 3 or 4 Me messaging, which is clearly resonating and driving incremental traffic, But we did see a lower level of add ons alcohol and trade up versus previous advertising waves indicating we may be seeing a more conservative consumer. We expect maintaining leadership value on air will continue to drive Chili's growing sales and traffic share, but we might see some softening in mix given where the consumer is. Now let's talk about Maggiano's. I want to congratulate the Maggiano's team for a strong holiday. In Q2, they delivered 6.7% sales growth, which was 4% better than the industry, coupled with an impressive 300 basis point improvement in margins.

Speaker 2

We continue to be pleased with the strength of Maggiano's business And I'm very excited to welcome our new Maggiano's President, who I believe is the perfect leader to accelerate the brand's dine in, off premise and banquet growth. Dominique Bertolone is a highly respected food and beverage executive who spent more than 20 years with MGM Resorts International progressing from leading highly regarded restaurants like Le Cirque to serving as the Senior Vice President of Food and Beverage Strategy for all of MGM, he led more than 18,000 employees and drove more than $2,000,000,000 in sales. Dominique and the team are quickly working to develop a strategy to elevate the Maggiano's experience, lean into the Maggiano's differentiated brand and improve the brand's 4 wall economics and ultimately accelerate Maggiano's growth. I look forward to sharing the team's progress in the coming quarters. In summary, we've had another solid quarter of progressing the strategy, both in operational improvements and financial performance.

Speaker 2

Chili's value message is driving trial, our improving experience is driving frequency and we continue to drive innovation to keep our food and beverage platforms fresh. We feel good about the progression of our strategy and believe Both our brands are well positioned as we move through the back half of the fiscal year. Now I'll hand the call over to Joe to walk you through the quarter in more detail. Go ahead,

Speaker 3

Joe. Hey, thanks Kevin and good morning everyone. 2nd quarter operating results reported this morning represent a very solid quarter of continued growth in the business, driven by higher top line sales and improved margins.

Speaker 4

As we have

Speaker 3

previously indicated, our strategy is designed to meaningfully improve the traffic dynamics of our brands through a better guest experience and effective marketing efforts. Additionally, we are looking to steadily improve margins while making the necessary operating investments into the restaurants to support sustainable growth. Our strong performance in the Q2 is good indication we are making progress in all these key areas. As to specific results, For the Q2 of fiscal year 2020 4, Brinker reported total revenues of $1,074,000,000 up 5.4% from prior year, an improved restaurant operating margin of 13.1% and adjusted diluted earnings of $0.99 per share, a 30% increase versus prior year. At the brand level, Chili's posted comp store sales of 5% for the quarter, while Maggiano's recorded a comp sales gain of 6.7%.

Speaker 3

Both brands nicely hurdled strong quarters from the prior year. While overall comp sales met our expectations for the quarter, The component makeup of the sales did take on a different stack. While price was as expected, we did experience higher traffic and lower mix versus our expectations. Chili's reported traffic of negative 0.6%. We are still experiencing the year over year impact of the planned de emphasis of virtual brands, including the discontinuation of Maggiano's Italian Classics and materially reduced promotional activity for It's Just Wings.

Speaker 3

In the second quarter, reduced virtual brand activity negatively impacted Chili's traffic by approximately 2.5%. Excluding the traffic decline from virtual brands, Chili's base business traffic for the quarter was a positive 1.9%, a great indication the traffic driving aspects of our strategy are resonating and attracting many new guests. Maggiano's also delivered a solid second quarter fueled by a strong holiday season. The brand reported positive sales of 6.7 percent driven by 10.5 percent price, 0.4 percent mix, partially offset by negative 4.2 percent traffic. Overall, the Maggiano's business is moving in the right direction with positive traffic in dining rooms and banquets, the 2 most profitable channels of the model.

Speaker 3

Now turning to our strengthening restaurant margins. Restaurant operating margin for the 2nd quarter was 13.1%, an increase of 150 basis points year over year. Sales leverage from top line growth, cost of sales moderation and effective cost management by our operators were the primary factors driving the improvement. We are particularly encouraged by our strengthening margins in the context of also being able to make meaningful operating investments in the important areas of labor, R and M and marketing. These levels of investment will help build and sustain our business model as we move forward.

Speaker 3

I would mention a couple of underlying specifics within the various areas of restaurant level margin. Food and beverage costs were materially improved from the prior year, notably in key areas such as poultry, ground beef and oils. From a labor perspective, continue to experience wage rate gains in the mid single digit range in addition to the hours we invested into the labor model. And restaurant expense was impacted by the investments in marketing and repair and maintenance expense beyond the benefit from sales leverage and cost effective management and other expense lines. Improved restaurant operating margin supported growth in our quarterly EBITDA with this important earnings measure reaching $107,000,000 an 18% increase from the Q2 of last fiscal year.

Speaker 3

The improved operating performance also led to incremental capital deployment in key areas of our capital allocation strategy. During the quarter, Chili's completed and opened 5 new restaurants, all of which are off to excellent starts. Approximately $31,000,000 were invested into our existing fleet in the form of R and M and reimage work. Importantly, we repaid $39,000,000 of outstanding revolving credit borrowings as part of our ongoing efforts to strengthen the balance sheet and lower leverage ratios. Our total debt to EBITDA ratio reduced 2.1 times at quarter end.

Speaker 3

In this morning's press release, we updated 2 key pieces of our annual guidance. Brinker's annual total revenues for the current fiscal year are now expected to be in the range of $4,300,000,000 to 4,350,000,000 Our adjusted earnings per share is now expected to be in the range of $3.45 to $3.70 Our existing guidance for weighted average shares and annual capital expenditures were also reiterated. While we don't provide specific quarterly guidance, I would comment that the January period we are ending today has experienced particularly tough and continuous weather across a broad swath of the country. Our updated guidance does include an estimate of the negative impacts from the January weather with the understanding that 3rd quarter results will be particularly impacted by the tough start to the quarter. Apart from the weather impact, we continue to believe the critical drivers of our improving performance remain intact.

Speaker 3

We now move into the second half of our fiscal year. We remain committed to the strategies that are positively impacting the performance of our brands. Guests are responding to the improved experience they receive in the restaurants. Our marketing presence is breaking through in highly effective ways and our key investments both from an operational and capital perspective are coming together to enhance the sustainability of our efforts. We look forward to continuing to highlight our progress in the coming quarters.

Speaker 3

And with our comments now complete, let me turn the call back over Holly to moderate our Q and A.

Operator

Thank you. At this time, we will be conducting a question and answer session. Your first question for today is coming from Jeff Farmer with Gordon Haskett.

Speaker 5

Good morning, guys. You mentioned weather, but any other drivers you can point to for the weaker January sector traffic trends?

Speaker 3

Jeff, this is Joe, and good morning. We think weather is the biggest delta. Going into the weather, we were seeing results that were really meeting our expectations. So again, what was driving the business coming out of the quarter seemed to have carried over into January. The biggest deltas and it's a murky situation with the amount of weather that extended over really 3.5 weeks.

Speaker 3

But Again, as I said, I think the drivers are still pretty much intact. The weather impact is probably going to really be in the $10,000,000 to $12,000,000 range for that quarter. So pretty significant because of the extent in the range as the weather impacted across the country.

Speaker 2

Yes. I mean the other thing that we look at, Jeff, just so you know, it's Kevin, is we look at how we're doing versus the industry, given the industry also has the same weather. We look across a swath of different concepts. And It looks like the gains that we saw in Q2, they're not changing. So we feel like at least from a relative performance standpoint, it really is the weather versus anything that's happened our business.

Speaker 5

Okay. That's helpful. And just one more. You guys did touch on it, but could you just provide a little bit Color on the customer or consumer response to that 4th flight of TV or national TV in January relative to what you saw with the first three flights, is the consumer still responding, sort of as aggressively as they were early on?

Speaker 2

Well, it's always tough to tease that out when you have the weather that we had in January. What I can tell you is we continue to see that expansion on both sales and traffic versus the industry, which would lead us to believe it has is having similar impacts. Obviously, you're not going to see the same burst that you saw in Q2 given what happened with the weather, right? But in terms of relative performance versus the industry, we've been very pleased with the advertising.

Speaker 4

Okay. Thank you.

Operator

Your next question is coming from Brian Vaccaro with Raymond James.

Speaker 6

Hi, thanks and good morning. Just on back to the fiscal second quarter comps and I wanted to dial in on the mix a little bit if we could. Could you provide more color on what the mix of the 3 for me platform was in the quarter compared to last? And are you seeing a higher preference for the $10.99 price tier versus higher tiers?

Speaker 2

Yes. And I'll start off and then Mike can give you a little bit more granularity. So we saw about we keep quoting the percentage of checks on deal And that had been going down steadily and then it kind of flattened out over the last couple of quarters. We did see that tick up about 2 points. So the percentage of checks on deal went up from 29% the previous quarter to 31% this quarter.

Speaker 2

So we're seeing a little bit of a tick up there. And then within the tiers of 3 for me, we're seeing a little bit more preference on 10.99, but it still is the minority of the checks that are purchased 3 for me are still at the $14.99 and $16.99 here. So to answer your question very directly, Brian, it's like 2 points more on checks on deal, and then a slight more preference to $10.99 but not anything really significant.

Speaker 6

Okay, great. Thank you for that. Go ahead, Micah.

Speaker 1

Yes. And just a detail on that. So our preference, we've always said it's kind of it always runs in that mid teens. And it was because of the success of the second quarter, we did see it tick up to probably from about 14% to 15%. So we did have a little tick up there.

Speaker 6

Okay, great. Thank you for that. And then I guess as it relates to Joe, there was a question about January and the weather and It sounds like you're confident that it was weather that disrupted things. So is it reasonable to assume you've seen some improvement As the weather has warmed up in certain pockets of the country here in the last week or so?

Speaker 3

Yes. As you come out of Big weather swaps, this last really 5, 6 days, we've definitely seen a reversion back to some of the way the performance is looking prior to the weather. So that gives us some comfort. Again, we want to be cognizant and watch the consumer closely coming out of the holidays. We'll continue to do that as we move through the quarter.

Speaker 3

There is a feeling of a little bit more conservatism in the consumer, but still have plenty of dollars out there to be captured. And when we see those gaps to the industry continue to grow, we think again that value oriented consumer is gravitating our direction.

Speaker 6

Okay, great. And then just one more on advertising, if I could. In January, I believe the plan as you had laid it out was to run 4 weeks. And I was curious if you altered that plan or adjusted weights in any way or maybe it was too late to do that as the weather set in? And then could you also just talk about the TV plan for the rest of The fiscal year, any changes versus what you previously communicated?

Speaker 6

Thank you.

Speaker 2

Yes, I can share the Yes, certainly, when you're talking about TV, it's much harder to get out of that quickly. When you see the weather that's coming, Certainly, you can tail it back a little bit of digital, but the bulk of the spend is unable to pivot out. So that obviously would have been the thing to do if you had that kind of freedom. Going forward, we have about 11 weeks remaining in the advertising. So remember we talked about 27 weeks for the total fiscal year.

Speaker 2

We have 11 weeks that we have not spent yet. The bulk of that will be in the months of March May. And none of this has changed our plans. We feel very confident about where we are. That's why we had the guidance that we gave.

Speaker 2

And we feel like we continue to make investments into the business to continue to accelerate what we're seeing in traffic and sales.

Speaker 6

All right, great. And then on the dollars of ad spend, Mike, on the last Paul, you provided some helpful color on sort of what the dollar spend was in the quarter and how to layer that out just to set reasonable margin expectations. Don't know if you have that in front of you, but could you share that if you do? And that will be it for me. Thank you.

Speaker 1

Yes. And so and they do alter just a little bit as we move and it's a big ad spend. But for the Q3, I would expect about a $20,000,000 increase year over year in advertising spend.

Speaker 6

Thanks very much.

Speaker 1

You're welcome.

Operator

Your next question is coming from Chris O'Cull with Stifel.

Speaker 7

Hi, good morning guys. Kevin, the company mentioned the slowing comps toward the end of the second quarter. Obviously, the weather impacted the start of the third quarter. So I guess I'm just curious what gives you confidence to raise the total revenue guidance for the year?

Speaker 2

So let me just share with you how we're thinking about the business and I'll let Micah chime in if there's any additional detail on the numbers that you want to give. So number 1, we haven't seen any material change in the operations of our business like the measures that we track internally, which we believe are key indicators of what will happen in the future. They continue to get better. So we didn't talk about it in the prepared comments, But things like food grade scores, server attendance scores, intent to return, they all continue to improve. And so that gives us confidence that the strategies that we put in place continue to work.

Speaker 2

And so putting forward the advertising that continue to drive the business, we don't believe we'll have any we won't see any different changes to the outcomes of the things that we're doing. So we feel very confident in the plans. We don't look at the weather being a long term thing. So Certainly, we look at the measures of how we're doing versus the industry when we see an event like weather to make sure that the continued operational performance ahead of our industry peers is continuing to happen and we're seeing that. So we don't there's nothing that would tell us that anything operationally has changed in the business or that our strategy needs any kind of tweaking.

Speaker 2

I mean the other thing that we haven't talked about is the success of the barbell strategy. So we've talked a little bit about the consumer pulling back is coming in for 3 for me, but we're also seeing very healthy trends in the other areas. So that's really allowed us to continue to our margin improvement even though as you guys have seen mix has pulled back a little bit. So we feel very confident about the operational metrics of the business. Don't think anything has changed from what we've been looking at and that's why we're very confident in the balance of the year.

Speaker 2

Yes.

Speaker 3

And Chris, this is Joe. The change we made was raising the lower end of that guidance up. I mean, again, we're continuing to outperform where we thought we would be from a top line perspective. We have much better insight to the ability to move the needle from an advertising perspective. So that gives us that 11 weeks that Kevin was talking and the sustainability of those sales that come out of those It gives us a lot more confidence as we move our internal expectations up further in that original range.

Speaker 3

So it's really bringing the bottom up, basically sending the message that we're comfortable at functioning at the middle to upper middle parts of that range as we kind of go forward.

Speaker 8

Okay. And then Joe, just as

Speaker 7

a follow-up, was the EPS guidance increase a result of Other line items besides just the revenue?

Speaker 3

Yes. It was really a great reflection on the margin improvements we're seeing. So Again, sales leverage contributes to those margin improvements. So they are obviously directly tied together. So, but not only the ability to move revenues up and get that incremental sales leverage, but continuing to make some progress on further margin expansion as we go into the rest of the year.

Speaker 7

Okay. I'll pass it on. Thanks.

Operator

Your next question is coming from John Ivankoe with JPMorgan.

Speaker 9

Hi. As I hear about the effectiveness of advertising and you're going to think I'm trying to be your CMO, Why not significantly increase your percentage of spend where you currently are? I mean, if the industry, I mean, at least it used to be those consider that you could get $2.5 of sales for every additional dollar of advertising that's something that you would want to do. So I guess how far are we do you think in terms of just kind of getting back to that marginal level to where you're deciding is like, hey, additional advertising brings additional profitable sales versus not. I mean, if you were to completely clean slate 24 is maybe you can think about 25, what would that advertising be as a percentage of sales?

Speaker 2

Well, there's a let me answer the how we think about it and then I'll let the I'll let Micah talk about the actual percentage that you're asking for, John. So Number 1, we are making a pretty big bet on the increase in advertising. So we did $20,000,000 incremental $1,000,000 last fiscal this year, it's more than $50,000,000 incremental on top of that. So like from my perspective, I feel like We've been moving very fast to reset demand creation in this business. And that can be point 1 is that the numbers are pretty significant.

Speaker 2

Number 2, it takes some time to build capability to do all these things, right? So obviously, we had to rebuild our TV capability. We had to rebuild some of our insights capability. Now we're in the middle of rebuilding our CRM program to be much more effective and efficient. So These things take time.

Speaker 2

So even if we even if I said our end game is to continue to move that higher in the next couple of fiscal years, It takes time to build capability to be able to effectively deploy those dollars. And so far the team has done an excellent job. George Felix and his team couldn't be more proud of them on how they continue to build our capabilities. And I think we've done a great job with TV, and now we're really focused on digital. And I would expect that to continue to ramp up as we to build that capability.

Speaker 2

So now to answer your question John is we are spending significantly more and investing more in the business, but we also have to continue to build capability in order to effectively deploy those dollars.

Speaker 1

John, it's Micah. So Just to back that up is we doubled our advertising as a percent of sales. So last year we were about 1.5% and this year we're just at 3%. So That's getting close to pre COVID levels before we pull back on that. So the pieces are a little bit different like Kevin said, but we're definitely going to continue to look at that line and invest where it makes sense.

Speaker 9

And did Kevin, did I catch an illusion that That 25% kind of goes up as a percentage of sales again over 24% and I guess is maybe like the max limit, I would have to go back and look from years ago. I don't think many casual diners have ever spent above 4%, at least not materially more. Would that be kind Like the maximum it is spend that you would imagine the brand getting to?

Speaker 2

Yes. I don't think we're close to that level. I mean, we're not even focused on a We're just focused on making sure the next dollar that we deploy has the return that we've seen in the previous dollars or better. So right now from the returns that we've been seeing in the traffic gains. And then more importantly, that the traffic gains are more sustainable given the experience improvements gives us confidence to continue to lean forward and invest.

Speaker 2

So the answer would be, yes, we would expect us to invest more in 2025. And what the ceiling is, I don't know. I don't think it's the number that you threw out there. It's probably less than that, but we'll continue to focus on are we getting the returns that we want from the deployed spend.

Speaker 9

Okay. All right. And then in terms of who it's actually brought in, was it a customer that was coming to Chili's during COVID or slightly For COVID, just not as often, was it a completely lapsed customer? Was it a new customer? Or did you I may have missed this.

Speaker 9

Do you have that level of intelligence in terms of who you're bring into the door?

Speaker 2

Yes, we don't yet. I mean, we have our data now tokenized, which we talked about we were working on the last call. It's going to take another quarter to officially deploy that and be able to have better answers to what you just asked. And we know In general, there generally a younger customer is responding to the advertising, but we don't have the granularity that you just asked like how long were they were last and when was the last time they ever visited Chile. So hopefully we'll have more information on that as we continue to build our CRM capability.

Speaker 2

And then going forward, we'll just be building out those profiles more and more. We have now 18 months of prior data that's been tokenized. And then as we put that into the restaurants, we'll be able to start building out the profiles of all these guests to be able to answer your question with a lot more granularity.

Speaker 9

Sounds good. Thank you.

Operator

Your next question for today is coming from David Palmer with Evercore ISI.

Speaker 4

Thanks. Good morning. You talked about the menu shifts that you made with featuring wings and quesadillas more, and that caused some trade down and you noticed some lower trade up from the 3 for me consumer. I think you talked about a new menu launch today that would I'm curious what would that feature, what sort of changes? And are there any other adjustments you're contemplating for some of these consumer realities you're talking about?

Speaker 2

Yes. So let me start with the menu merchandising changes and then I'll talk about how we're thinking about adjusting to the kind of the where the customer is right now. So From a menu standpoint, we're rolling back. So we had really blown out the picturing of wings on the menu with the thought that we're going to bring the virtual brand into Chili's. And the thought there was we're going to drive more wing attachment to alcohol only guests as well as drive trade up for those guests that are coming in for dinner for appetizers.

Speaker 2

So when you picture something, the guests will order more of it, right, just that simple. And that's exactly what happened. Unfortunately, many of those guests were trading down from entrees versus either that incremental add on to a bar tab or an incremental trade up on an appetizer. So we've removed the pictures of wings Off the menu, it's back to being line listed, and we expect that mix will come down on wings because of that move and that will reduce the amount of trade down that we're seeing from entrees into wings. We've done the same thing on quesadillas.

Speaker 2

So the thought process there was quesadillas is a very expensive appetizer, but it's a very cheap entree. And so we were not listing it as an appetizer. So we had put it in the appetizers. We had pictured it. And in fact, it drove more trade down in entrees.

Speaker 2

So we've again removed that picturing. We've line listed quesadillas only in the entrees section and we've completely removed it from appetizers. So we believe those two moves will help reverse some of the mix hurts that we've seen. The second thing that we're doing is we're getting more aggressive about merchandising, at least in the feature card, some of our more premium items. So, what you'll see if you go into a Chili's today is a new feature card, which is basically A pretty a full color, gigantic insert that goes into the menu that drives and typically whatever we feature on that, that will drive mix of it.

Speaker 2

And so we're featuring our fajita trio, which is our highest priced fajita offering, the Triple Dipper, which is by far our best appetizer from a PPA and a profit standpoint and we're featuring the classic sirloin. And then the other side of the feature card so these are all 3 significant trade ups for both dollar ring and profit. And then on the other side of the feature card, we're featuring all of our premium margaritas, so El Nino, Casamigos and Spice Arito, which All are at $10 or higher, right? And that's been one of the things that really has helped us in mix over the last four quarters is we continue to have the $6 market of the month for that price sensitive guess that they come in for that, right? But we've been able to more than double our ultra premium margarita mix.

Speaker 2

I'm talking about margaritas sold at $10 and above by focusing the menu merchandising on those things. So that's allowed us to keep our aggressive pricing at the $6 level, but still continue to expand margins through expanding the high end of the barbell on premium. So That's the menu merchandising stuff that we're working on, but that working that is being deployed, as of yesterday. As far as anything else that we're doing to respond to a more price sensitive guess, so we'll continue to focus on 3 for me in the advertising. We are, as I said in the prepared comments, Testing some new angles as well as bringing some news to 3 for me that you'll see in the coming quarter.

Speaker 2

So we're excited about that. Second thing that we're doing is we're making sure that we have the heroes at the bar where we know that can drive trips in a price sensitive environment really rounded out. So previously, we had $3 $4 Modelo, Negros and Bud Lights. We've added chain wide Coors Light and Miller Lite. So now we have the top 4 beers for happy hour at a very attractive price point that we can still make money on, but is attractive enough that's going to bring that guest in.

Speaker 2

And we're going to continue to focus on how do we continue to push the envelope on value, but continue to expand margins. So, I hope that answers your question, but that is we're focused on David in terms of the changing consumer.

Speaker 4

That's awesome. Just one follow-up and that is You talked about sort of build on John's question about the increased advertising and keeping that going into fiscal 2025. Do you envision maybe funding that differently now that you're seeing this consumer reality that you're seeing? Do you still have the same sort of pricing power and mix that check driving capabilities through the menu? And if not, if that is slowing or diminishing in some way, can you maybe Click in with some of the other stuff you would have been contemplating at one point, smart cooking grills and other sort of cost driving, productivity driving stuff that might cost you on the CapEx, but that could get you some margin to fund you want to get done on the advertising?

Speaker 4

And thanks.

Speaker 2

Yes. So let me answer with you how we're thinking about how to finance the advertising and build plans that we are confident will continue to expand margins. And then I'll if you guys want to chime in with any kind of detail on that, that's great. So We're going to continue to focus on simplification. We didn't talk about it in the prepared comments, but we've got several initiatives that will be coming to market that will help us ease the load on labor as well as help us with some SKU productivity.

Speaker 2

So like you guys see a big COGS number, it looks like it's very deflationary, right? Most of that is from commodities, but there's also some embedded simplification in those things that It's hard to tease out. So for example, what's coming forward is we're eliminating our we have a smaller burger SKU that we use at lunch. We do a double burger. It's harder to Execute for the teams.

Speaker 2

It's another SKU that we've got to manage a beef in the heart of the house. We're going to eliminate that and just go to our single patty, which is 7.5 ounces. The net of it is, it gives the guests actually a little bit more beef in that lunch burger. It actually costs us a penny less. And then from an efficiency standpoint, it is much easier to manage one than all these different SKUs.

Speaker 2

So that's an example where we think the customer is going to get a better experience, but we're also going to Save a little bit of money, but most importantly, make it easier and more efficient for the team members to execute. We're also looking at removing some other equipment in terms of slicers that require a lot of cleaning and extra time and just going to more consolidated onion SKUs. So there's probably about 5 other things that we're working on in that area that will have will help margins over time, not as much as the deflationary environment that we're seeing, but certainly things that will help in an environment where things are a little tighter. The other thing I would tell you is I think that barbell strategy, we're to lean in on it. So we're seeing time and time again where having opening price points that drive traffic, But then allowing the guest that comes in that doesn't really care about the opening price point to be able to trade up is working.

Speaker 2

So for example, our CRISPR's launch, you can still get an opening price point in CRISPR that's incredibly attractive, but we're now transacting a decent portion of our CRISPR mix at over $16 with the 6 count. So that's an example where I think we tend to think of the consumer as one person and they're not really one person. There's a price sensitive guest that we're winning with exceptional value and then there's a guest that comes in and they're going to get what they want. And at the end of the day, if you can deliver on consumer needs, Whether it's on a low price point or whether it's on premium products or larger bundles, you're going to win over time. And I think that's what's happening with this barbell strategy.

Speaker 3

David, the only thing I would add to that from a pricing standpoint is I don't think the story is totally over yet as it relates to price. First, There will be carryover some of the pricing actions we've taken this year as you move into the 1st part of F-twenty 5. We clearly are going to price at much lower levels than we have priced in the past. But I think we're getting to be more around how we price and have a more specific ability to price where that is available to us without having an impact on the traffic side of the equation. We spent a lot of time in the fall working with Deloitte's Consulting group on really building the revenue growth management muscles, understanding elasticity at a better level as part of that equation.

Speaker 3

We have a team now that is formed here to look on an ongoing basis at where those opportunities lie, how you use the platforms in a better level, where the regionalities and how price and opportunity can be applied at a restaurant level. So I think we're just going to be a lot smarter about it as we kind of move into F-twenty five and still have some benefit of higher levels of price relative to what we typically carried in that 1.5%. It will come way down We'll be back down into that first into the mid single digits and then start to move down towards that 2% to 3% as you move through 25%. But we still have opportunity there and while maintaining price points kind of across that entire barbell that are very appealing to the guests. So I think that story still has another chapter or 2 to go there.

Speaker 3

We'll just do it in a more at a lower level and a more

Speaker 6

specific basis.

Speaker 4

Great. Thank you.

Operator

Your next question is coming from Andrew Strelzik with BMO.

Speaker 10

Hey, good morning. Thanks for taking the question. My first one, in the prepared remarks, you spent a bunch of time on kind of managerial trends turnover etcetera and sentiment, touched briefly On the hourly side, what else can you share in terms of what you're seeing from an hourly employee perspective, whether it's the improvement in turnover, can you quantify that? Any other benefits you're seeing from an operational or kind of otherwise sentiment perspective would be great to hear.

Speaker 2

Yes. So Managerial, we feel amazing about and it continues to extend our lead versus the industry. We're at the very top tier of restaurants right now. Hourly, we're still In the industry, although that gap is clearly starting to close, like we're starting to see that line come down faster than the industry's line. We're still about 12 points different versus the industry, so there's opportunity.

Speaker 2

Our Vice President of Operations recently got together actually last week and talked about what are more specific things that we can do to accelerate that improvement. So some of it It's going to improve faster than the industry just because that managerial level continues to be more and more stable, which is going to help with hourly turnover. But then some of it is what additional things do we need to do in order to improve that total employee proposition. There's a couple of things. One is we're going position by position to understand what are the ones that are driving the highest turnover.

Speaker 2

So for example, In the front of house, the number one driver of turnover is actually folks that don't make it out of training. And so When we double click on why that is, we've put a lot of virtual training in during COVID and the reality is the Team members that come to work for us, they want to get started either serving guests or whatever the role is. And so We're moving more towards more side by side training, less virtual training. We think that more of our, hourlies that come work for us will stay with Chili's past that 30, 60 90 day mark because we're going to get them off to a faster start. The second thing I think it's going to help with hourly is the continued tweaking of the labor model to make sure that each hourly employee understands specifically what's their areas of responsibility.

Speaker 2

And so that's the other big thing that we did with the Vice Presidents of Operations, which literally walked through everything that a team member experiences, both in the front of house and the heart of house, talk about what are the friction points for them and how do we get more clarity on what their roles and responsibilities are. So we'll have more to share on that in the coming quarters on specific initiatives, but think we have a pretty good beat on like what are the opportunities and now we've got our leadership working on what those initiatives are that will accelerate beyond just stabilizing managerial turnover, which I think will continue to have a tailwind on hourly.

Speaker 10

Great. That's super helpful color. And I wanted to also ask on Commodity inflation and particularly with chicken prices turning inflationary here kind of on an underlying basis. I know that's been a big source of margin favorability for you guys. So how should we expect that to flow through the food basket and kind of what are your expectations for food inflation the balance of the year, the puts and takes across the basket of chicken and otherwise?

Speaker 10

Thanks.

Speaker 1

Hi, Andrew, it's Micah. So that's a great question. We previously, as we've talked about, we were on the 45 day rolling with the market. We have recently locked in some poultry pricing. So We always expected poultry to be inflationary in the back half.

Speaker 1

It's actually more favorable, still inflationary, but less inflationary than we originally anticipated. So that's actually been a good guide for us in the back half. We've had a few other contracts and things. Dairy has been positive. We have some positivity in the ground beef.

Speaker 1

So we actually have had some positive news on that front. We're still going to be slightly inflationary in the back half, but for the full year, it's now going to be slightly deflationary. So we made up some ground there in those markets.

Speaker 10

Great. Thank you very much. I'll pass it on.

Operator

Your next question is coming from Brian Milan with Piper Sandler.

Speaker 11

Hey, thank you. Just a question on Maggiano's. Kevin, can you talk what are the key priorities are for this business over the next Couple of years, you've shared some aspirational targets on AUVs and margins. Maybe what are some of the strategies the team will be focused on in order to progress there? And then related, what would you need to see to think some unit growth might make sense at some point?

Speaker 2

Yes. We're very bullish about where Maggiano's can go. So Dominic Bertolone has come into the business. He's been with us for about 2 months now. He spent a ton of time in the field just understanding what are opportunities for the business and just getting to know the people and building with our senior restaurant leaders.

Speaker 2

They are excited about what he's bringing to the table so far. So he sees the brand that could be much more elevated than where it is today, Starting with improved service levels, the food is amazing. So how do we continue to update the food, but the food is in a really good place. How do we elevate the service levels? And then how do we give Guess more of what they want from Maggiano's versus just being the lowest priced thing out there.

Speaker 2

And so He's really challenging the team on what was Maggiano's built on and how can we be that amazing brand again. And I think they're excited. They're calling about bringing the magic back and it's literally preventing the organization right now. So I think the things that you're going to see are number 1, There's going to be some simplification of things that we don't think add a ton of value, so that the brand can reinvest in service areas that are going to make a much bigger impact on both traffic and guest check. Number 2, I think you're going to see some new and exciting innovation come out of that team, the type of innovation that's chatable and shareable with guests to help build traffic over time.

Speaker 2

And then number 3, I think you're going to see with improved unit economics, I think you're going to see us starting to identify areas to start expanding the brand beyond its current footprint. But we don't really have news to share on that last part yet because we're so focused on improving the operation, improving the service levels and bringing that new innovation into the business. But Next quarter, I know we're going to have some updates to give you on where we're headed based on the speed that team is moving. And I'm very excited about talking about the growth prospects for in the future.

Speaker 11

Okay. Thank you. Then just a clarification on pricing. Joe, you spoke to of the work you were doing with consultants and your new capabilities. I interpreted what you said is perhaps pricing would be above that 2% to 3% in the first half of fiscal 2025 and then maybe down towards that 2% to 3% in the second half and understanding plans can change.

Speaker 11

Do we have that right? Is that kind of the current thinking for next year, the early thinking?

Speaker 3

Yes. Without getting into the quarterly pacing of F-twenty five quite yet, Brian, I think you're thinking about it right. Again, You carry price obviously for a year. Some of the bigger lapse of pricing start to take place right at early in F-twenty 25. So again, I expect to and we're taking advantage of some opportunities.

Speaker 3

All along, we told you we'd look at the pricing opportunities in the second half of this year. The menu we dropped yesterday included close to 2% of incremental price again, low level menu to menu. We're moving a menu drop forward a month In later part of the fiscal year, you get a little bit you get a little benefit from that, but it will probably carry a similar amount of pricing. And then I think what you can try and see as you kind of go through future menu drops is that 2% to 3% kind of target range. Not committing to that.

Speaker 3

There's not I'm not giving you any kind of F-twenty five guidance, but you'll see some higher levels of pricing As you move through roll offs in the 1st part of F-twenty five and then start to normalize, I would suspect down into that kind of mid single lower single digit range as you move further into the year. So again, I think that's still some good opportunities there.

Speaker 11

Thank you very much.

Operator

Your next question for today is coming from Alex Slagle with Jefferies.

Speaker 12

Thanks. Good morning. Any color on the margin impact on the 3Q related to this January weather hit and perhaps being more difficult to manage labor and other things with that volatility. And I know it's a big ad spend quarter also. Just And curious if that makes it harder to hold this restaurant level margin flattish quarter over quarter or how you're thinking about that?

Speaker 3

Yes, I can't give you a lot of detail again. I think there's some opportunity there in the margin year over year might be flattish to slightly up. I'd like to see that I don't have a lot of read through yet. Today is the last day of the period. The close will start moving through some of those specifics.

Speaker 3

Shout out to our operators as I watch kind of the progression of expense management. They've done a great job of managing through Those cycles are extremely difficult to manage through some of those kind of weather impacts and they've done a good job in maintaining labor levels and some of what they can control during the process at levels you would hope to see them do. So but don't have a clear read through. And clearly, it's one period. You got 2 more periods to go that will have impact to those margin levels too.

Speaker 3

So It's just nice to kind of look out and see the sun shining down here right now.

Speaker 12

That's great. Yes. And the cost of goods, again, You kind of talked about it, but sort of breaking records. I mean, is this a level you think you can hold in the fiscal 'twenty five? Or are there certain things about commodities and pricing and the merchandising work that would suggest the cost of goods sort of creeps back a bit higher next year?

Speaker 3

Yes. And again, it will all depend on The evolution of those commodity markets, I would expect commodity markets to get back probably into a more normal pacing. That typically means you see A little bit of inflation that you definitely expect as you kind of go into fiscal year, but obviously Not a lot to share as to specifics on that, but I think long term we're expecting kind of more normalization of the commodity markets as we move forward from here.

Speaker 12

Okay. Thank you.

Operator

Your next question is coming from Jeffrey team with Barclays.

Speaker 13

Great. Thank you. Two questions. The first one, Kevin, I think you mentioned alluded to a conservative more conservative consumer. I think you got that from early signs with maybe the mix of 3 for me slipping a little bit.

Speaker 13

Just wondering what metrics do you watch from here to assess whether it's more of a conservative consumer slowdown and How you'd respond. It does seem like we've seen an industry uptick in promotional activity. I wasn't sure if that's just the normal January post holiday or whether you see it as something more. So just any thoughts on how you'd measure more consumer conservatism and thoughts on the competitive landscape?

Speaker 2

Yes. It's a good question, Jeff. It's a tough one to answer because the data that we track is all mixed. You guys probably see the same thing. So On one hand, you see like low unemployment and continued wage growth, and we saw some pretty big upticks in consumer sentiment in December.

Speaker 2

On the flip side, you see increase in borrowing and credit card balances past due and significant percentage of households are resuming paying on the student debt. So there's like all these mixed signals that would tell you it's going one way, but it's also going the other way. In our own data, we also see mixed messages, right? So We see healthy spending on higher end items. We don't see a pullback in any of our consumer income demographics, right?

Speaker 2

But on the flip side, We're also seeing improved responsiveness to TV ads that showcase really sharp value and then those customers that are coming incrementally They're not buying as much alcohol or dessert. So what does it all mean? What we think it means is that there are different consumers. So we believe that those mixed messages mean there are some consumers that are going to be more conservative, and there are some consumers that are not really going to change their behaviors one way or the other. And so we've got to make sure that we are prepared and ready to attract both.

Speaker 2

So from the consumer that is more price sensitive, we got to make sure we have industry leading value. We have to continue to make sure that we improve our experience because if they pull back trips, they're going to choose the concepts that have a more consistent that they know they can count on. And then we got to make sure that across the menu there's areas that they can access. So for example, continuing to innovate on the Margarita of the Month at $6 continuing to innovate on 3 for Me starting at $10.99 making sure that guests are aware of those offers so that we can continue to win the traffic share game that we've been winning. On the flip side, we've got to continue to bring more premium items and more premium food and beverage offerings so that we can continue to balance that and continue to grow margins.

Speaker 2

So for example, this is a great example this month, we launched the Spice Arita, which is a very premium Drink with Espolon Reposado, Grand Marnier, Jalapeno, we priced it at $10 right? But we also brought a new $6 Margarita, right, with the Straw Eddie that has a premium in a premium bucket. So I think you're just going to see more of us innovating both on the high end and the low end because we've got to protect the guests price sensitive, but we've also got to make sure we have things that consumers want if they're there and they're not as price sensitive. So I think we're going to have to continue I mean, it sounds very similar to what you last couple of quarters, but at the end of the day, it seems to be working. We're growing traffic share.

Speaker 2

We're growing PPA ahead of the industry, right? We're expanding margins and those would be the 3 metrics you'd look at to say is the barbell strategy working if there are some consumers that are a little more price sensitive.

Speaker 13

Understood. And then just my follow-up. Joe, just recognizing the January weather issue, wondering if you can maybe share the exit rate in December. I know the full fiscal second quarter for Chile's company operated was in the 5% range, but just trying to get a sense for how trends flowed through the quarter, Again, making I don't know whether you want to share January specifics, but obviously that's an anomaly. But and looking forward, I think you guys have previously said you expect mid single digit comps for the full year.

Speaker 13

So is that still reasonable? I think you did 5% and 6% in the first half. January a little bit of an anomaly, but is a reasonable range for the remainder of the year? Thank you.

Speaker 3

Yes. We're still sticking with our mid single digit range for the year. That's where I want to again, you would have a little bit lower level of comp at the end of our quarter because of the big comp we had in October. So your comps are always going to follow your marketing windows and tentpoles and that's the way the quarter played out. We also were lapping a pretty good December last year, so that probably had a little bit of so again, everything is staying on track from a revenue A growth standpoint in that mid single digit range is clearly what we're feel we can accomplish as we kind of move through the rest of the year.

Speaker 13

Got it. But no quantification on the January ballpark where that comp was settling out?

Speaker 3

No, not at this point. I mean, again, I'm going to avoid period results. I've given you some pretty good data on that. But it's a drag. It's going to it's something we have to Try and make up as much as we can as we kind of move through the rest of the period.

Speaker 3

But again, I think it's an anomaly, not something you should be taking into trend consideration.

Speaker 13

Absolutely. Thank you.

Operator

Your next question is coming from Christopher Carroll with RBC.

Speaker 14

Hi, thanks and good morning. So, maybe holding aside the weather impact, how are you about restaurant level margins here in the back half of the year, I know there's a bunch of moving pieces here around the lapping of labor and R and M investments And now you're past the lap of the very elevated commodity inflation that you saw in the first half of twenty twenty three. So curious how you're thinking about overall restaurant margins Relative to the improvement that you've seen in the past couple of quarters?

Speaker 3

Yes. Again, our thinking continues to be that we can strengthen those margins. Again, taking weather out of consideration, which will have a drag on the margin in the Q3. I think, we particularly in the Q4, I believe we can continue to strengthen margins. You see that a little bit in the back half of the year anyways from a volume standpoint.

Speaker 3

You get A little bit of seasonality tick up that helps with the sales leverage. But as we can continue to move forward with the strategies that we spend a lot of time talking about today, we think that will have a margin benefit, particularly in the Q4.

Speaker 14

Okay, got it. And then, Kevin, you mentioned the GET

Speaker 3

And Chris, one thing, just what we've talked about in the past is we thought we could increase our annual margin, a little over 1% year over year. And I'm more bullish on what we can do there. I think we can move it up closer into that 1.5 ish range, give or take up in that range.

Speaker 14

Got it. And that's specific to the second half here for 2024?

Speaker 3

That was the full year. That's the annual that's what we've talked about in the

Speaker 13

past and we'll get that. Yes.

Speaker 14

Got it. Got it. That's helpful. Thank you. And then, Kevin, you mentioned the guests reporting a problem metric at its lowest level since you began tracking it.

Speaker 14

So that's of course encouraging. But maybe can you expand a bit more on some of the other metrics around guest satisfaction, I think you referenced improvement in intent to return. So anything really to help us just think about kind of sustainability of traffic improvement on the back of the investments that you've made?

Speaker 2

Yes. So these I mean, these are leading indicators that we that make that lead us to believe that we'll continue to see strength. There's no There's no exact beta correlation to this or R squared correlation to this, right? So but the measures that we look at so we collect just so you We collect with our pay at the table devices. We issue a survey to our guests.

Speaker 2

We get a ton back because A lot of them after they pay, it's just right there on the table. So we get over 20,000,000 surveys a year, where we ask several questions about their guest experience. So the measures that we look at from that data is server attentiveness, food grade scores, intent to return and then The one that we look at on a daily basis is Guess With A Problem or what we call GWAP. And all of those just continue to make progress, which gives us a lot of confidence that we'll continue to make progress in the overall experience. Now I will say that is just about Chili's beating itself, which is great, but we want to be the best in the industry.

Speaker 2

And so when you look at external metrics, good news is for us is there's a lot more upside for us on improving the experience in all of those metrics, whether they are food grade scores or consistency. So, that's really what we've talked to our field teams about, which is, hey, we feel really great about the progress that we made and it's very tangible. I mean, you can feel it in the restaurants, you can see it in the data. But if we're candid about where we sit in the industry and where we want to be, which is long term sustained results at the top echelon Of casual dining restaurants, we have a ton more work to do and that's what we're focused on.

Speaker 14

Okay, great. Thanks very much.

Operator

Your next question is coming from Jim Sanderson at Northcoast Research.

Speaker 15

Hey, thanks for the question. I wanted to go back to negative mix just to make sure I understood some of the feedback you've provided. Can you give us a sense that shift from to quarter, I think it was about a 400 basis point decline in mix. Was that primarily related to the menu issues that you called out the sense that you may have been able to hopefully remedy those with the menu changes or is a lot of that really related to just the conservatism of the consumer that just happened in the quarter?

Speaker 1

Jim, I'm going to start out with that. So the majority of that was really the lapse from prior year. So we had 2 big things that we did. We had, 1st, we had lapped a happy hour program where we did less discounting a year ago. And then we lapped the original restructure of the 3 for me.

Speaker 1

So that is the majority of the change. And that would get you to about flat. You can take 300 basis points from that. The last 100 basis points that we reported, that's what Kevin was talking about. We think a lot of that was self inflicted and we can get some of that back.

Speaker 15

All right. So the idea that you can get to kind of a flattish mix impact is still in process

Speaker 1

You got it.

Speaker 15

We're better. All right. Just another question on balance sheet real quick. Any feedback on how we should look at the Impact on interest expense for once you refinance your second tranche of debt in October?

Speaker 3

No, I think we've kind of given you the guidance for some thought processes on the year. That's an F-twenty five action that I think you're referring to the remaining bonds that come that mature in the fall of this year. So that would be 2025. That will get incorporated into the F-twenty five guidance, which will be dependent upon rate curves at that time. Our intent is to refinance those under existing revolving credit with all the capacity we have on that side of the equation.

Speaker 3

So more to come as you kind of refine that view when we head into the next fiscal year.

Speaker 1

And Jim, we've talked about year over year interest being about $10,000,000 to $12,000,000 year over year.

Speaker 15

Increase.

Operator

Yes. All

Speaker 15

right. Thank you very much.

Speaker 1

Thank you.

Operator

That is all the time we have for questions today.

Speaker 1

Thank you everyone for joining us and we look forward to talking to everyone on our next earnings call.

Speaker 2

Thank you everybody. Have a good day. Thank you for your time.

Operator

Thank you. This concludes today's conference call. You may disconnect your phone lines at this time and have a wonderful day.

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Key Takeaways

  • Chili’s delivered 5% same-store sales growth in Q2—outpacing the industry by 4% on sales and 2% on traffic—while Maggiano’s posted 6.7% comp gains with a 300 bp margin boost, reflecting strong holiday performance.
  • Operations enhancements and a simplified labor model drove guest issues down to a record-low 3.6%, with improved food consistency and service leading to higher satisfaction and intent to return.
  • Managerial turnover fell to 22%, placing Brinker at the top of the industry, while focused hourly training and job simplification began to reduce front-line turnover as well.
  • Advertising investment doubled to around 3% of sales, centered on the “3 for me” value platform, lifting traffic above both Chili’s own run rates and the industry and boosting unaided brand awareness 9% year-over-year.
  • Restaurant operating margin expanded 150 bps to 13.1% in Q2 thanks to sales leverage, moderated food costs and disciplined expense management, enabling increased marketing, R&M and a raised full-year revenue guidance of $4.30–4.35 billion and EPS of $3.45–3.70.
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Earnings Conference Call
Brinker International Q2 2024
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