ING Groep Q3 2024 Earnings Call Transcript

Quartr
Provided by Quartr
October 31, 2024

There are 12 speakers on the call.

Operator

actual results to differ from those in any forward looking statement is contained in our public filings, including our most recent annual report on Form 20 F filed with the United States Securities and Exchange Commission and our earnings press release as posted on our website today. Furthermore, nothing in today's comments constitutes to offer to sell or a solicitation of an offer to buy any securities. Good morning, Stephen. Over to you.

Speaker 1

Hi, good morning, and welcome to our results call for the Q3 of 2024. I hope you're all well. And as usual, I'm joined by our CEO, Liliana Chortan and our CFO, Tene Pudrakul. In today's presentation, I will inform you on the progress we have made on strategic priorities we have set during the Capital Markets Day earlier this year, and this progress has resulted in another strong quarter and enables us to improve the outlook for the remainder of this year. Teneit will walk you through the financials of the quarter and provide some insights in our expectations for the margin developments going forward.

Speaker 1

At the end of the call, we will be happy to take your questions. And now let's move to Slide number 2. This slide shows how we have continued accelerating growth. We again had a very strong commercial performance this quarter with a further increase in the number of customers and client balances. And in addition, our total income has reached the highest level ever in the Q3.

Speaker 1

Our continued focus on providing superior value for our customers has again proved to be a key differentiator. This quarter, the number of mobile primary customers increased by 189,000 with more customers choosing us as their primary bank in almost all of our countries. In the last 12 months, we have grown the number of mobile primary customers by around 900,000 and we feel comfortable that we will sustain and even accelerate this strong growth trajectory. Our lending book grew by €9,000,000,000 with particularly strong performance in mortgages. In Netherlands, we have been able to significantly increase our market share in new production, mainly as a result of our focus on digitalization and our flexible operations.

Speaker 1

And this is a clear example of how we increase impact and deliver value for our customers. In Wholesale Banking, growth in lending and financial markets was partly offset by ongoing efforts to optimize capital usage. And then on the liability side, a successful campaign in Belgium, which brought in €5,500,000,000 of deposits and growth outside of the Eurozone were partly offset by seasonal outflows in the end of a campaign in Germany. The strategic focus on gathering deposits in Wholesale Banking resulted in a net inflow this quarter as well. Annualized customer balances growth, so lending and deposit combined amounted to 5.3% in the 1st 9 months, exceeding expectations of 4% that we set during Capital Markets Day.

Speaker 1

And finally, and as mentioned, total income was at a record level this quarter with fee income more than €1,000,000,000 for the first time. Slide 3 elaborates on how we are increasing impact. As highlighted in the previous slide, we have again seen growth in the number of customers, which shows their appreciation for our products and services. We are the most loved bank in many countries we operate in with a number 1 net promoter score in 5 of our retail markets. We continue investing in further digitalizing our product offering.

Speaker 1

And this quarter, we rolled out our OneApp to business banking clients in Germany. As employees are our most important assets, we work hard on further improving the employee experience, and we're proud that we've been recognized as a top employer in 5 European countries. And in September, we published our climate progress update in which we highlight the progress that we made in putting sustainability at the heart of what we do. We have €28,000,000,000 of sustainable volume mobilized in the 3rd quarter €85,000,000,000 in the 1st 9 months, which is 15% more than last year. The number of sustainable deals has also increased further.

Speaker 1

We have, for example, provided €250,000,000 of financing to the National Heat Fund in the Netherlands, which provides loans with the aim to make homes and other buildings more sustainable. On the next slide, I show how we are delivering value for our shareholders. So let's move to Slide 4. And here we highlight that our capital generation was again very strong with a 4 quarter rolling return on equity of 13.8%, while still operating at a CET1 ratio of 14.3%. This has allowed us to consistently distribute cash and deliver value to shareholders.

Speaker 1

And today, we announced another additional distribution of EUR 2,500,000,000 thereby providing an attractive return of 17% this year. Euros 2,000,000,000 will be returned in the form of share buyback starting today, which will have a further structural positive impact on both earnings and dividends per share going forward. And in addition, we will pay a cash dividend of EUR 500,000,000 in January 2025 to meet the cash hurdle in 2025. Note that this hurdle will increase to approximately EUR 3,500,000,000 next year, which is a significant step up versus the hurdle in 2024. And as we continue to generate capital, we're confident that we can also continue providing attractive shareholder returns going forward, and we will update the market on next steps with our Q1 results next year as per our normal rhythm, I.

Speaker 1

E, every 6 months. And then we move to Slide 5. As we did last quarter, I would like to zoom in on individual country and show how we are executing on our retail strategy. With an income of around €2,000,000,000 ING Poland is one of our largest franchises and with a strong presence in all segments of the markets, I. E, private individuals, business banking, private banking, Wholesale Banking and given that we are integral part of society.

Speaker 1

The bank is highly successful with a large and growing number of customers, a favorable development in market shares in various products and strong profitability. And our high level of digitalization and our focus on offering superior value for customers is visible in their appreciation of our products and services. In that, we are consistently amongst the most loved banks in the country, have been awarded being the best private bank in the market, and we have a leading position in the business banking sector. Our customer balances have grown with a CAGR of 9% since 2019 and Poland is a significant contributor to ING's fee income and profitability. We firmly believe we can grow further and make more impact for our customers to increase presence in new segments.

Speaker 1

We have, for example, introduced new value propositions and enhanced existing product offering for Gen Z and Business Banking clients. Our product franchise is a true example of how we're growing the difference. And then moving to the next slide, I would like to highlight the progress that we have made in our aim to be a leader in accelerating the low carbon transition. Society is in a race against time when it comes to climate change. We believe that we can make a difference with how we steer our lending in alignment with science based and sector agreed decarbonization pathways, which we call our Terra approach.

Speaker 1

In the past year, we have expanded our approach to include aluminum and dairy sectors. And for the aluminum industry, we have co developed standards in which are designed to enable banks to measure and disclose their financial aluminum related emissions and help them align financing decisions with our own decarbonization targets. Earlier, we also co developed the standards for the steel and shipping industries. We've also made great strides with our client engagement approach. We have put a data driven assessment and decision making process in place that has led us to step up in how we advise and support Wholesale Banking clients with sustainable business transformation.

Speaker 1

And we've also expanded our oil and gas policy. And in that, we will stop all new financing to pure play upstream oil and gas companies that continue to develop new fields. In addition, we have decided to stop providing new financing for new export LNG terminals after 2025. And I'm very proud of the progress we've made and are making. And at the same time, there's much more to do for us.

Speaker 1

And we want to work with all stakeholders and everyone who's driving progress, bring impactful change to the areas where it most needs to happen. Then we move to Slide 7. I would like to highlight again that executing on our strategy has resulted in a very successful 1st 9 months of this year with good commercial and financial performance. This progress on our strategy execution also allows us to improve the outlook for the remainder of this year. And we now expect total income to end up above €22,500,000,000 up from more than €22,000,000,000 previously.

Speaker 1

We keep our outlook for total cost unchanged at around €12,000,000,000 which means that we expect the cost income ratio to come out lower at around 53%. And finally, the return on equity is forecast to be more than 13% for the full year. And now with that, I will hand over to Tanate, who will take you through the results in the Q3 in more detail starting on Slide 9.

Speaker 2

Thank you, Stephen. I'd like to start on Slide 9, where we show the development of total income which reached our highest level ever in this quarter. Total net interest income was impacted by Treasury results, but the core net interest income lines consisting of lending and liability NII are resilient. I'll share more insights on the specific driver in the next slides. Fee income has increased for the 3rd consecutive quarter and is now more than €1,000,000,000 Financial Markets continues to show good performance as well.

Speaker 2

The biggest growth this quarter came from other income, which benefited from the receipt of our annual dividend from our stake in the Bank of Beijing and a one off profit from an associate company that we have invested in. On the next slide, Slide 10, we highlight our sustainable sustained commercial momentum with strong net core lending growth of around €8,500,000,000 We have been able to grow our mortgage book. Growth was achieved in all of our retail countries, partly driven by supportive market developments, but also by ability to gain market share. On the liability side, we saw core deposit increase by almost €3,000,000,000 in the second quarter due to strong performance in both retail and wholesale banking. In retail, growth was particularly coming from Belgium, mainly driven by a successful marketing campaign, which brought in €5,500,000,000 This inflow exceeded the €2,600,000,000 outflow we saw last year when the customer bought bonds issued by the Belgium government.

Speaker 2

In the Wholesale Banking sector, growth reflected our continued momentum in strategic initiatives in PCM and Money Markets. The key point on Slide 11 is that the decrease in net interest income was driven by volatile items in treasury related income, while the core driver of net interest income were resilient in this quarter. Liability NII actually increased by €15,000,000 driven by higher volumes at stable margins. Lending NII was slightly lower as volume growth did not fully compensate for the decrease in margin, especially in the Wholesale Banking segment. We did not have any one off this quarter and the impact of accounting asymmetry decreased somewhat compared to last quarter.

Speaker 2

On the next slide, we'll show the development of the margins. On Slide 12, you can see that the liability margin was stable this quarter, supported by lower average deposit costs and the tailwind from the longer duration in our replicating portfolio, which offset the decrease in short term rates. The movement in lending margin this quarter is explained by Wholesale Banking due to growth in a lower risk segment and some one off in the previous quarter. The overall net interest margin, which takes the development of the total balance sheet into account, decreased by 7 basis points, mostly driven by lower treasury related non interest income. Overall, the net interest income in the 3rd quarter supports our outlook for the upper end of the CHF16,100,000,000 to CHF16,600,000,000 range for the full year 2024.

Speaker 2

Slide 13 illustrates our ability to maintain a strong liability NII also in a lower rate environment. The graph on the left shows a forward curve as per the end of September 2024 compared to the end of June with rates coming down quite significantly. Forward curves are volatile and today again looks somewhat higher than at the end of September. However, for the sake of simulation, we have used this quarter end forward curve. You can see the impact of this development on our gross replicating income in the graph in the middle of the slide.

Speaker 2

Despite this pressure on replicating income, we remain confident that we're able to manage our liability margin at a level of between 100 to 110 basis points, whereby we expect the margin in 2025 to end up at the lower end of this range. Turning to Slide 14. Fee income growth year on year was again double digit, mostly driven by structural revenue drivers or as we term it, the alpha factors. Growth in retail banking was driven by higher daily banking fees and a growing number of customers with an active investment product account. Together with the growth in customers, we also see asset under management by 19% since last year, which is a key driver for fee income growth going forward as well.

Speaker 2

The increase in fee income in Wholesale Banking was mainly attributable to a higher deal flow in Global Capital Markets and in Corporate Finance. Given the strong performance across the bank, we remain confident that we can reach our CHF4 1,000,000,000 fee income outlook this year and our CHF5 billion target in 2027. Next slide, Slide 15. Total expenses in the 1st 9 months of the year increased by just over 3% compared to the same period last year, and we expect total cost to end up at around €12,000,000,000 for the full year 2024. Expense excluding regulatory costs and incidental items were approximately 7% higher.

Speaker 2

This increase was mainly driven by impact of inflation on staff expenses, reflecting salary indexation and CLA increases across most of our markets. We also continue investing in our business and had to pay higher VAT following the implementation of the Danske Bank ruling in the Netherlands. Operational efficiencies compensated a large part of these increases, and we continue to digitize our service and build our infrastructure to further increase operational leverage. On to the next slide, on risk costs on Slide 16. Total risk costs were €336,000,000 this quarter or 20 basis points on average customer lending, equal to our through the cycle average.

Speaker 2

Net additions to Stage 3 provisions amounted to CHF453 1,000,000 which is partly offset by a net release in Stage 1 and Stage 2 risk costs, reflecting a partial release of management overlays and some model updates in Retail Banking. The Stage 3 risk costs were largely due to additions for a few new or existing files in Wholesale Banking. Although we see more macroeconomic uncertainty, we remain confident in the quality of our loan book. This is also reflected in a decrease in Stage 2 outstanding, following repayments and lower levels of new inflows. Slide 17 shows the development of our core Tier 1 ratio, which increased to a strong 14.3% at the end of the 3rd quarter.

Speaker 2

CET1 capital increased due to inclusion of quarterly net profit after reserving for dividend. In the previous quarter, we saw an increase in credit risk weighted assets. We also indicated that part of this increase was temporary and would largely be reversed before year end. In the Q3, part of the impact was indeed reversed together with positive changes in the profile of our loan book. This more than offset the higher risk weighted asset driven by increase in exposure.

Speaker 2

Market risk weighted assets also declined by around €500,000,000 while operational risk weighted assets were stable. The announced €2,500,000,000 additional distribution, we have a pro form a impact of 76 basis points on core Tier 1 ratio, which is well above our target of around 12.5%. That's it. Thank you very much.

Speaker 1

Good. And with that, we open up for Q and A.

Operator

Thank you. And we will take your questions. And we will take your questions. And we will take your questions. And we will take your questions.

Operator

We will now take our first question from Benjamin Guay of Deutsche Bank. Your line is open, please.

Speaker 3

Yes. Hi, good morning. Two questions, please. The first on your replicating income, you downgraded it 15% to 20%, but you keep the margin. So effectively, I think you have more confidence in repricing deposits.

Speaker 3

Maybe you can give a bit more color around that, why is this the case? And the second question, thank you for the new disclosure, the retail AUM and ebrokerage volumes. Can you talk a bit about the net inflows you have been seeing, so outside of market effects? And is there any recurring fee income share on that on those AUM in terms of pricing? Or is it mainly activity driven?

Speaker 3

Thank you.

Speaker 1

All right. So I'll answer the answer on inflows and let Nate answer the question on the replication income. So yes, I mean, if you look at the total as under management, last year, we were at around €200,000,000,000 Now we're at around €230,000,000,000 So that's an increase of around 15% already. But more importantly, and I think that's I and that is part market, but also part inflows. But more importantly, if you go to the fees slide, there you also see that 9% of we had a 9% increase in investments for the customers to €4,600,000 And that's important.

Speaker 1

I also come back to the Capital Markets Day, because only 10% of our approximately 40,000,000 customers have a active trading account with us. And now we've grown that with 9%. So yes, on the one hand, this is about an inflow and getting more investments and money from our investors to us, but also just do more business with more customers. And still and that's what I said on Capital Markets Day, the upside is gigantic because €4,000,000 over €40,000,000 is 10%, which is very low. And that's why we're able to continuously increase the penetration rate and with that asset management and with that the fees.

Speaker 2

Hi, Ben. I think the question on replication is you're right on Page 13, we show the new replication based on the curve as of September. But I think the reason why we're confident that we can manage the margin within the 100 to 110 is just take a look at Q3 margin that is stable at 112 despite 2 rate cuts by the ECB, right? And there's 3 moving parts within that number. The tailwind from the replication remains strong, right?

Speaker 2

That's one. The second one, we have volume growth that has on NII. And the third, the liability deposit that we pay to our depositor have also started to come down. You can see that at the bottom of that page, same page 13, that the combined deposit of savings and term deposits is around 164 basis points, which is lower than the same prevailing number as of Q2. So we do see that the cost of deposit we pay to customer is also coming down as well.

Speaker 3

Thank you. Just a small follow-up. I couldn't find equivalent to the 164,000,000 in Q2 this morning. Can you just give us a flavor because total deposit costs are down, I saw that.

Speaker 2

Yes. I think the number the same number for Q2 is 168 basis points.

Speaker 3

Great. Thank you.

Operator

Thank you. And we will now take our next question from Guillaume Trubbergen of BNP Paribas. Your line is open. Please go ahead.

Speaker 4

Yes, good morning. Thanks for taking the question. Just a question on M and A actually. Can you remind us the M and A strategy, if there's going to be a bit more cross border consolidation

Speaker 5

in Europe? I saw you see your comment on Poland, would there be any interest in cross border from your side? Thank you.

Speaker 1

Yes. Well, look, first of all, our organic growth is good and we continue to do so. So that's our first focus. But yes, and I've said it also earlier that we would be looking at potential opportunities with strict criteria with regards to return on investment and return on equity, but also very much focused on either domestic consolidation in retail because in local scale in retail is important. So if we can increase scale there and therefore realize synergy benefits in a given market, then we will look at it.

Speaker 1

And secondly, if there is a skill set or product skill that we do not have, whereby we would be able to grow and diversify our income to our customers. So those are the 2 areas that we are looking at. As a matter of fact, we are looking at opportunities, but so far we have not been able to find something that would fit us and our criteria.

Speaker 6

Thank you.

Operator

Thank you. And we will now take our next question from Carrick Elmerjid of Bank of America. Please go ahead.

Speaker 7

Hi, good morning, everyone. Thanks indeed for the higher more disclosure on the margin side. So I have two questions. First on the volume growth, can you take us through what you see in terms of main drivers of growth coming in the next few quarters that you see in the pipelines, maybe sectors, geographies, just to have a better view on this? And secondly, on costs, despite the good resilience on the NII and maybe a bit volatility on the trading side, I mean, the jaws will remain a bit under pressure.

Speaker 7

So now 2 quarters or so I mean, most 2 quarters into the plan, have you identified or do you see some room for more optimization of cost as I understand your strategy is more ongoing basis when you see opportunities you implement? And so do you see any new opportunities to save a bit on running costs? Thank you.

Speaker 1

Yes. Okay. Thank you. On the volume growth, what we continue to see is clear growth mainly in retail. So we see that mortgage markets are coming back.

Speaker 1

The biggest part of the Retail loan book sits in mortgages. We see mortgages coming back. We already have seen that in the Netherlands and to some extent in Belgium. The Netherlands, the number of houses being sold this year is around 200,000. That is still a bit lower than 2 years ago, but coming back to that level.

Speaker 1

In Germany, for example, the housing market still has been quite benign. So it has come back to the 56% well, it was 56% of normal levels a year ago. It is now a bit higher, but still not back to the normal levels that we've seen 2, 3 years ago. And that we believe will gradually come back. So in the mortgage market, we see in general the market picking up.

Speaker 1

In that, and you've seen that in the Netherlands, for example, because of our digitalization of processes, which is the better, if not the best of what is there in the market. As a result of that, we are increasing our market share. That's where we see the main growth. In Wholesale Banking, it still depends on the recovery of GDP growth. And yes, that is still a bit, I would say, lukewarm, if I would call it like that.

Speaker 1

There, we will stay disciplined in terms of where we can grow depending on the outlook of the industry, but the most growth will be expected from the retail in the next couple of quarters.

Speaker 2

Tarek, on costs, maybe a few points to make. First of all, the collective labor agreement increases are somewhat high as you can see on Page 15, around 4% and the stickiness of wage inflation is likely to last through 2025 as well. So that's the first point I want to make. The second, we have optimized our balance between investing in our franchise and reaping the benefit from that investment. The 3 big buckets of our investment is really client acquisition costs.

Speaker 2

So these are marketing expenses and other promotional expenses to bring in our targeted 1,000,000 new primary mobile customer. The second bucket is really expenses related to more front office hires in Wholesale Banking as we become more capital light in terms of our model. But the majority of our investment is really building out our product and tech platform. These are the major investments that we have. And with respect to savings, it's really seeing the optimization and the investments coming through.

Speaker 2

We continue to optimize our network. So people that works in our branches in Belgium, in Turkey and in Poland, those are coming through as you can see in our numbers. We also see contact center expenses also coming down as we digitize more and make our mobile channels more user friendly for our customer. And we also see the first signs of KYC optimization feeding through in that 2% reduction in cost.

Speaker 7

Okay. Thank you very much.

Operator

Thank you. And we will now take our next question from Farquhar Marais of Autonomous. Your line is open. Please go ahead.

Speaker 8

Good morning all. Just two questions from me. Firstly, on the Belgium deposit inflow, obviously, congratulations on the €5,500,000,000 there. I just wondered if you could outline how ING intends to kind of recoup the initial loss on the 1 year term offer there. Specifically, I'd be quite interested in what products you're hoping to cross sell into and perhaps the retention you're assuming around that.

Speaker 8

And then secondly, some more point of detail, just on the treasury income within NII, could you give us maybe some sense of where you think we stand versus kind of a normalized rate there? And also possibly what you think the structural trend is in your treasury results from here? Thanks.

Speaker 1

Okay. Tenet will take the question for Quar on treasury, and I will take it on Belgian deposits. Yes, that was indeed quite a steal, but that's a deposit campaign, which brought in €5,500,000,000 Well, look, there are different reasons why you do campaigns. You can do a campaign because you then make money on that particular deposit amount on the fly and or you return them into primary clients. And that means that you then do cross sell with them in terms of daily banking, that's where it typically starts, and then investment products and mortgages.

Speaker 1

So those would be the typical products that we would cross sell them into. To give you an example, out of the last two campaigns in Germany that we had, so both the one in the Q1 of 2023 and the Q1 of 2024, 2 thirds of the money after the campaign was overstayed in and those customers therefore became primary customers. So that's the way that we are structuring these campaigns and we're confident that we can also do that this time.

Speaker 2

Then on other NII, Francois, I think we give quite clear disclosure in terms of what we make on lending NII, what we make on liability NII and the other NII is more volatile. We give you the lines of what we call the treasury asymmetry and as well as the financial asymmetry, which results in a negative number of around SEK400 1,000,000. And when you look at that number and strip that out, you see that the volatile items within our treasury results ranges this quarter on income of around BRL200 1,000,000 and for the previous quarter around BRL300 1,000,000. These are quite volatile items, so it's hard to predict, but I think a good range over time is between SEK 200,000,000 to SEK 300,000,000 in other NII in terms of these volatile items. That will be kind of what we experienced in the past few quarters.

Operator

And we will now move on to our next question from Kiri Vijayraja of HSBC.

Speaker 8

Yes. Good morning, everyone. A couple of questions, if I may. Firstly, in the wholesale bank, when you think about the RWA efficiencies and given the short term demand at the moment for things like SRTs, I wonder is there a sense that you want to accelerate a bit, maybe get some transactions done before year end while the mood is still positive for those type of deals? Or do you think about the Wholesale Bank capital efficiency was more of a kind of medium term story, so no real sense of urgency on a 1 to 2 quarter view.

Speaker 8

And then still sticking with the wholesale bank in Germany and the Mittelstands sector there, I wonder if you're seeing any early signs, fresh cracks appearing maybe in the automotive supply chain sector, for instance. I know overall, you're seeing positive ratings migration at the moment, but just wondered if there were kind of any early warning signs you're seeing there. Thank you.

Speaker 1

I will give all these questions to Liliana.

Speaker 9

Good morning, and thank you for the questions. Well, on the Wholesale Banking and RWA Efficiency, Well, we have started really looking into that more intensely, and we do expect some, 1st, I would say, reaping off of the impacts of the SRTs in 2025. So you clearly know that the process is also requiring the regulatory approval. We have built internal capacities. So we are, I think, fully loaded to do this more seriously in 2025.

Speaker 9

On the Germany Mittelstand, first, let me start with a statement that we are very small there in that area. So our portfolio on that part is really minuscule, and there are strong, I would say, attempts and also wishes to grow there. Clearly, the macroeconomic environment also needs to be taken into account. But as we've discussed during our Capital Markets Day, the intention to start there is as well from the liability side, so from deposit side. So getting the clients with the current accounts and savings accounts and making sure that they are also then, after certain time, transferring this, I would say, relationship into more asset heavy relationship, which will clearly be differently as well remunerated.

Speaker 9

We also are very much focused on being digital, and this is where we believe in Germany, specifically in Mittelstand, we can make the difference. And so making sure that our offer also going forward is fitting with our digital prerogative is something that we are taking into place when we are deciding about the timing of putting certain products in place.

Speaker 8

Great. Thank you.

Operator

Thank you. And we will now move on to our next question from Sam Morin Smith of Barclays. Please go ahead.

Speaker 10

Hi, morning. Thank you for taking my questions. Two questions on liability NII, if that's okay. So one specifically on deposits in Belgium. You noted that you brought in €5,500,000,000 of term deposits from the offer in September.

Speaker 10

I wondered if you could help me square that with the Q on Q increase in total deposits in Belgium of €2,400,000,000 so €3,000,000,000 less. If I understand correctly, the term deposit offer was just for new money. So should I understand from that that there was kind of €3,000,000,000 deposit outflows working in the other direction? And then more specifically on the replicating portfolio, apologies if I missed it on the slide, but is there any update on the 50% less than 1 year mix and 50% more than 1 year? Or should we assume that, that's the same?

Speaker 1

So there's only one there's one question, right, Sam?

Speaker 10

Sorry, perhaps my line cut off. So there was one question on Belgian deposits. So EUR 5,500,000,000 in

Speaker 1

Yes, no, that we got. The second question, we did not get.

Speaker 10

Sorry, second question was on the replicating portfolio, whether we should still consider 50% at the less than 1 year maturity and 50% at the more than 1 year maturity or whether there's been any changes there.

Speaker 1

All right. All right. So, Teneit will take the question on replicating portfolio, and I'll take it on Liability and I in Belgium. So indeed, so the campaign gave us SEK 5,500,000,000. And you asked why is that only an increase of about SEK 2,500,000,000.

Speaker 1

That's correct. That has to do with outflows from the Business Banking side, particularly one customer with big amounts that where the deposits, depending on the activities, come in or go out. So that is not structural.

Speaker 10

Thank you.

Speaker 2

And Sam, to confirm, the replication distribution hasn't changed. It's roughly 50% less than a year and 50% more than a year.

Speaker 10

Thank you, guys.

Operator

We'll now move on to our next question from Giulia Aurora Miotto of Morgan Stanley. Your line is open. Please go ahead.

Speaker 11

Yes. Hi, good morning. Two questions from me, please. The first one is actually back to Liliana on asset quality. If I look at Slide 16, the Stage 3 ratio in Wholesale Banking increasing.

Speaker 11

I know it's super low, 1.9, but still increasing. And if I look at cost of risk, 20 basis points, I know it's through the cycle, but because you're using some release of overlays. So

Speaker 10

what

Speaker 11

do you expect on the evolution of cost of risk? Do you think we could 2025 see a deterioration, especially on the corporate side? And which areas are you watching more closely? That's the first question. And then, sorry to go back to Slide 13, which is my favorite slide this quarter.

Speaker 11

How do you square the idea that you can lower compensation on deposits with the trend we have seen from ING of essentially being a leader in offering higher rates and gaining market share via deposit growth. So would you be willing to essentially give away some growth on deposits in order to defend the margins? Or how are you thinking about the balance between the margin and the growth in a much lower rate environment? Thank you.

Speaker 1

All right. Good questions. I'll start with asset quality with Liliana, and then we go to liability and IR with Teneit.

Speaker 9

Good morning. Julia, thank you for the question. Yes, as you've said, our risk costs in the 3rd quarter are at the through the cycle average at 20 bps 336,000,000, and this is in line with our expectations. Clearly, as you mentioned, there is an impact of overlays in it, but this is exactly what overlays are being built for, and this is how we manage our risk costs through the cycle and not point in time. Clearly, the majority of the impact also this quarter comes from the Stage 3.

Speaker 9

But if you compare it to the quarter on quarter, you will see that they remain broadly stabled, if not slightly lower at

Speaker 10

the Wholesale Banking side.

Speaker 9

This is, again, I would say, related to a number of part of these circumstances clearly comes from the delayed impact of the macroeconomic from the delayed impact of the macroeconomic environment that is uncertain and already for quite some time subdued. However, while we do have the confidence that we are actually doing a good job in a quite difficult environment is that our low Stage 3 ratio remains low. And yes, on Wholesale Bank is increasing due to this lumpiness on the few clients that I've mentioned. However, also if you're looking at the Stage 2 stock and the trend in the Q3, you will see that it's decreasing. So this is something that is giving us kind of a confidence that the new inflows are low and that probably going forward, we'll be able or actually probably definitely going forward, I'm sure we will be able to manage through the cycle as we've done so far.

Speaker 9

You asked apologies. You asked about areas to watch. Yes, clearly, also just looking around in the environment, we've seen that commercial real estate is still, I would say, very high in the headlines. However, we do see this stabilizing, and we do see as well in our numbers. However, we remain very vigilant because aware of possible spillover effects in different areas, which we don't see yet.

Speaker 9

But as I say, we are not complacent there. And definitely, we do see some of the also cyclical industries being under temporary stress through a few of these clients that I've mentioned. But also due to the competitiveness, for example, that is becoming more and more important specifically for the European clients, we do see automotive industry facing, I would say, some industry trends and challenges. And they are not just related to technology part, which we have been managing, I think, well in our selection criteria of the clients, but also connected to, as I said, with a lacking of demand, again, subdued economic growth. Nevertheless, our portfolio remains performing quite well in that area based, as I said, on the selectivity criteria that we have put in place quite early in order to differentiate the winners of the future.

Speaker 2

And Giulio, on your question on deposits, I think we are competitive in terms of our pricings in most of all of the markets we operate in. But I want to differentiate between normal offering in terms of rates and promotional campaigns that we run from time to time, right? And as you can see in Belgium, we ran a promotional campaign during Q3. We also ran a promotional campaign twice a year in the past in Germany, right. And those comes with somewhat higher promotional term rates.

Speaker 2

But of course, we expect that as these customers join us, we are able to cross sell payment accounts, investment funds and attract them to remain with us when the promotional campaigns are over. And that we have done successfully. We modeled this quite carefully and we're confident that these promotional campaigns are accretive to our NII and you see that's the case for the last 3 months in terms of maintaining and net interest margin in liability of 112 basis points.

Operator

Thank you. Thank you. We will now take our next question from Benoit Petrarque of Kepler Cheuvreux. Your line is open. Please go ahead.

Speaker 5

Yes. Good morning. So first question on my side will be on the lending NII, which was quite weak quarter on quarter despite the very strong growth momentum on the lending side. So I mean, there have been some reasons like derisking in the quarter, probably loan sale and production into low margin business. But could you help to notify, let's say, the drop linked to the derisking actions versus the kind of underlying picture on the lending and I side quarter on quarter?

Speaker 5

And what do you expect in terms of lending NII going forward? Thank you for that. And then the second one is actually 2 small ones, liability NII, so 100, 110 bps maintained. Could we get 1 or 2 quarters just below 100 potentially? Or do you think we will remain above the 100 bps liability margin every quarter in 2025?

Speaker 5

And then maybe on the other income, which was very strong, and consensus does not believe this strong figure, obviously. But is that a sustainable level you think? Do you expect this the current other income, well, generation to be maintained going forward? Thank you.

Speaker 1

Okay. Thanks, Sabine. I'll take the one on lending NII and then Nate will take it on the liability side and our income. No, I mean, look, the if you look at Lenning and I, indeed, it was impacted this quarter by someone else whereby we had last quarter in the road some deals that were in somewhat more risky spectrum. This quarter, we have more high investment grade clients and that brings in the margin down.

Speaker 1

It's a combination of many sectors in many markets. And a few deals here and there can flip the margin depending on what the new production actually does, but there is no trend in it. So if you ask us, okay, is this is this giving a signal in terms of the margin is coming down or more pressure in Wholesale Banking, the answer is no. And we do expect that the lending margin will continue to hover around 130 basis points as we have said before. Tenet, on liability?

Speaker 2

Yes. On liability, our guidance is that we're guiding towards over CHF 110,000,000 for 2024 and then around CHF 100,000,000 to CHF 110,000,000 for the coming period. What I think is determining where we are within that range is to shape and how fast the ECB lower rates, right. And if the current curve that we see in September were to manifest itself, you would expect that we would be operating at a lower boundary of that 100 to 110 net interest margin on liability. And then to answer your question on other income, yes, it's been a strong quarter for us and backed by some requests from analysts.

Speaker 2

We have also given a bit more highlight in terms of other income on Page 23. We break it down into what is NII coming from client business, what is other NII related to accounting asymmetry and what are true volatility within that line, right? You can see that that Klein Business is around CHF 400,000,000 to CHF470,000,000 accounting asymmetry is quite clear. And yes, indeed, in this quarter, we had some higher volatile items in other income, but we give you this breakdown to give you more transparency in that line.

Operator

We will now take our next question from Anke Reingen of RBC. Your line is open. Please go ahead. Yes. Thank you very much for taking my question.

Operator

It's just actually 2 follow ups on the lending margin. In Q3, I mean, you talked about the decline in the wholesale margin. Are you able to give us some color on what's happening on the retail lending margin side? So I guess it's relatively stable or with pockets you see different trends. And then about the lending margin, the hover around 130 basis points.

Operator

In 2025, could we expect maybe more towards the lower end considering, I mean, the outlook on volume growth as well as if you muted, you might want to lock in some. And I guess there's a concern more on asset quality. So could lending margins be at the lower end of a hovering 130 basis points in 2025? Thank you very much.

Speaker 1

All right. Thanks very much. So no, so if we talk about the Wholesale Banking margin again, and maybe I'll repeat myself to what I told to Benoit, But these are a number of individual files in Wholesale Banking that can tip it to one end or the other, whereby in some quarters, when you see some big underwritings or big deals that are in the, let's say, lower investment grade or shipping with investment grade spectrum that you then see the margin increase or depending on certain sectors that are specialized structured finance sectors that the margin increases. But then if you do more, let's say, plain vanilla, large blue chip corporate transactions, then the margin goes down a little bit. But going forward, we are comfortable with our margin of 130 basis points, even more so.

Speaker 1

If we do what we do see in the mortgage side, which is currently a big growth engine for us with the interest rates coming down and there's always a lag in it that is beneficial for our mortgage margins as well. So we're very comfortable with the margin level of 130 basis points.

Operator

Okay. That's it. Thank you very much. And for Q3, on the retail lending margin side, do you see improving trends?

Speaker 1

Sorry, yes, that's what you asked as well. So that was stable compared to Q2.

Operator

Thank you.

Speaker 1

Thank you.

Operator

Thank you. And we will now take our next question from Matthew Clark of Nedelberger. Your line is open. Please go ahead.

Speaker 6

Hi. Can I come back to the treasury other NII line? Thanks for the guidance that it should run between the Q2 and Q3 level. But over the longer period, over the last kind of, I guess, 2 years since you've been disclosing that it has come down from more of a €400,000,000 per quarter down to that €200,000,000 to €300,000,000 level. So I'm just wondering what was driving that deterioration and why is that deterioration now over?

Speaker 6

That's the first question. 2nd question is on the Belgian time deposit campaign. I'm just curious to what extent you pre hedged the interest that you will have to pay to those customers before we saw the steep decline in swap rates into September. So just trying to gauge whether you're on the hook for the full negative spread at the start of September or whether you've got a more benign negative spread because you'd locked in better returns ahead of time? Thank you.

Speaker 1

All right. On the second question, the answer is yes. We did pre hedge part of it. So therefore, we locked it in.

Speaker 2

And then the first one, Matthew, the decline year on year is due to the unrenumerated minimum reserve requirement by the ECB, right, depending on rates, but it costs us somewhere between €70,000,000 to €90,000,000 per quarter in terms of lower NII from that newer rules from the ECB.

Speaker 6

Very clear. Thanks.

Operator

Thank you. There are no further questions in queue. I will now hand it back to Simon Rysberg for closing remarks.

Speaker 1

Yes. Thank you very much, operator, and thank you very much all for dialing in and for your questions. I wish you a very good day. I'm sure it's a very busy day today with all the results coming in. So all the best with that, and I hope to speak to you soon again.

Speaker 1

Cheers.

Operator

This concludes today's call. Thank you for

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Key Takeaways

  • Commercial momentum: 189,000 new mobile primary customers in Q3 (900,000 YoY), €9 bn lending growth led by mortgages, and net deposit inflow (incl. €5.5 bn in Belgium) delivered 5.3% combined balance growth YTD and record Q3 income.
  • Digital & sustainable leadership: #1 net promoter score in 5 markets, OneApp rolled out to German business clients, top employer status in 5 countries, and €28 bn sustainable financing mobilized in Q3 (€85 bn YTD, +15% YoY).
  • Robust capital & returns: 4-quarter ROE of 13.8% and a 14.3% CET1 ratio supported a €2.5 bn capital distribution (€2 bn buyback + €0.5 bn dividend) ahead of a higher €3.5 bn 2025 cash return hurdle.
  • Upgraded full-year targets: total income now guided above €22.5 bn (vs. >€22.0 bn prior), costs at ~€12.0 bn implying a ~53% cost/income ratio, and RoE forecast over 13% for 2024.
  • Stable net interest margins: core lending margin around 130 bp and liability margin at ~112 bp in Q3, with a 100–110 bp liability NIM range for 2025, underpinned by a balanced replicating portfolio and one-off other income.
AI Generated. May Contain Errors.
Earnings Conference Call
ING Groep Q3 2024
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