Baldwin Insurance Group Q3 2024 Earnings Call Transcript

Quartr
Provided by Quartr
November 4, 2024

Key Takeaways

  • Q3 financial momentum: Organic revenue and core commissions rose 14%, adjusted EBITDA grew 18% on a pro forma basis with a 60 bp margin expansion, and adjusted free cash flow increased 15% to $27.8 million.
  • Conservative Q4 outlook: Due to recent hurricane impacts and cautious rate/exposure trends, Q4 revenue is guided to $325–335 million, adjusted EBITDA to $61–66 million, and EPS to $0.25–0.29.
  • Segment performance: UCTS achieved 26% organic growth (multifamily +26%, home +39%), MIS grew 14% despite capacity headwinds, and IAS delivered industry-leading new business with 22% sales velocity.
  • 2025 targets and deleveraging: Management expects mid-cycle 10–15% organic growth, 25–100 bp margin accretion, improved free cash flow conversion, and a major earn-out completion in Q2 2025 driving net leverage toward 3–4×.
  • Five-year milestone and future goal: Since its 2019 IPO, Baldwin has grown to $1.34 billion in LTM revenue and 8× headcount, and now internally targets $3 billion revenue with a 30% margin over the next five years.
AI Generated. May Contain Errors.
Earnings Conference Call
Baldwin Insurance Group Q3 2024
00:00 / 00:00

There are 8 speakers on the call.

Operator

Greetings and welcome to the Baldwin Group Third Quarter 20 24 Earnings Conference Call. At this time, all participants are in a listen only mode. A brief question and answer session will follow the formal presentation. As a reminder, this conference is being recorded. And it is now my pleasure to introduce your host, Ms.

Operator

Bonnie Bishop, Executive Director, Investor Relations. Thank you, Ms. Bishop. You may begin.

Speaker 1

Thank you. Welcome to the Baldwin Group's Q3 2024 earnings call. Today's call is being recorded. 3rd quarter financial results, supplemental information and Form 10 Q were issued earlier this afternoon and are available on the company's website at ir.baldwin.com. Please note that remarks made today may include forward looking statements subject to various assumptions, risks and uncertainties.

Speaker 1

The company's actual results may differ materially from those contemplated by such statements. For a more detailed discussion, please refer to the note regarding forward looking statements in the company's earnings release and our most recent Form 10 Q, both of which are available on the Baldwin website. During the call today, the company may also discuss certain non GAAP financial measures. For a more detailed discussion of these non GAAP financial measures and historical reconciliation to the most closely comparable GAAP measures, please refer to the company's earnings release and supplemental information, both of which have been posted on the company's website at ir.baldwin.com. I will now turn the call over to Trevor Baldwin, Chief Executive Officer of The Baldwin Group.

Speaker 2

Good afternoon and thank you for joining us to discuss our Q3 results reported earlier this afternoon. I'm joined this afternoon by Brad Hale, Chief Financial Officer and Bonnie Bishop, Executive Director of Investor Relations. The Q3 ended with Hurricane Helene and was quickly followed by Hurricane Milton, marking one of the more intense hurricane seasons in recent history, particularly for Florida's West Coast. With over a 1000 colleagues throughout the state of Florida, we witnessed firsthand in our communities the destruction and loss caused by these 2 major storms. We worked quickly to assess the safety of our colleagues and simultaneously focused on assisting with the recovery efforts of our clients throughout the affected areas.

Speaker 2

As we continue to work through the recovery process, I am reminded yet again of the critical role we in the insurance sector play during some of the most challenging moments of our clients' lives. It is during these times when people and businesses have endured catastrophic loss and are dealing with displacement, financial uncertainty, property damage and overall disruption that our industry steps in to help make people financially whole and get back on their feet. My sincere pride and gratitude extends to our colleagues who are working tirelessly for our clients to provide them with expertise, guidance and solutions to navigate the aftermath, lead the recovery and ultimately continue to protect the possible. With that, I'll go through our results for the Q3 where we saw steady momentum across the top line while also delivering margin improvement and adjusted free cash flow expansion. Both organic revenue and core commissions and fees revenue grew 14%, a testament to the strong underlying performance we are seeing in the business and the overall resiliency of our business model in the face of increased headwinds from external market dynamics.

Speaker 2

Year over year, adjusted EBITDA grew 14% or 18% normalizing to the pro form a impact of the sale of Connected Risk earlier this year. Adjusted EBITDA margin expanded approximately 60 basis points to 21% and adjusted free cash flow grew 15% to 27,800,000 dollars Year to date, we've generated adjusted EBITDA margin accretion of approximately 160 basis points to 24% and adjusted free cash flow of $99,200,000 which is up 31% from the prior year period or up 49% excluding the impact of one time third party refinancing costs incurred at the time of our debt refinancing in the 2nd quarter. We remain bullish on the long runway of operating leverage ahead as our business continues to scale. We are now less than 2 quarters away from satisfying substantially all of our remaining earn out obligations, which will result in a step function improvement in our net leverage and adjusted free cash flow profile over the course of 2025 and beyond. Turning to our segment results.

Speaker 2

In IES, overall organic revenue growth for the quarter was 7%, bringing the year to date total to 9%. Organic commissions and fees revenue was up 6% for the quarter and 10% year to date. We absorbed increased headwinds from rate and exposure compression in the 3rd quarter of 4.7% driven by timing related softness in our construction practice as a result of certain new job starts from our existing clients pushing out, which negatively impacted project based revenues as well as flat exposure growth in our employee benefits business. This compares to a 1.3% tailwind from rate and exposure in the prior year period, a 600 basis point differential year over year. Offsetting those external market driven headwinds, our internally driven new business production remains industry leading as sales velocity for the quarter was 22%, a 400 basis point improvement over the Q3 of last year, which brings our year to date sales velocity to 21%, a 430 basis point improvement over the prior year period.

Speaker 2

Client retention was roughly flat year over year at approximately 90%. Notably, after generating $30,000,000 of new business in the quarter, a 36% increase over Q3 of last year, our year to date new business production through the Q3 stands at $95,000,000 a 46% increase over the same period last year and a 7% increase over total new business produced in the entire calendar year of 2023. These outsized results in both sales velocity and absolute new business production, 2 key indicators of the underlying health of our IES franchise give us conviction in our double digit organic growth outlook for the full year and reinforce the resiliency of our business model to outperform through market cycles. Lastly, in the wake of our rebranding this year, we have seen a broad based acceleration in the recognition and awareness of our reputation among industry leading talent, evidenced by growing success on the advisor hiring front, which we believe will enable us to continue delivering organic growth in our IS business that out indexes that of our peers for the foreseeable future. Our UCTS segment had a fantastic 3rd quarter with organic revenue growth of 26% and commissions and fees growth of 31%.

Speaker 2

Our multifamily and home portfolios continue to thrive, generating 26% 39% organic commissions and fees growth respectively. Additionally, we continue to see growing contribution from our 2023 new product cohort and Juniper Re, both of which individually added 2.5 points to the UCTS total organic growth rate. Our MIS segment delivered total organic revenue growth of 14% and commissions and fees revenue growth of 11% in the face of a moderating personal lines rate and exposure environment and capacity challenges in some key markets such as California. Additionally, Westwood added another major builder partner in the quarter, its 7th in the last 12 months as our value proposition as the embedded insurance provider of choice to the builder channel continues to be validated in the marketplace. Our national mortgage and real estate operation is making strong progress on the embedded front and remains on track to breakeven on a run rate basis in 2025, which should be a margin tailwind for us in 2026 and beyond.

Speaker 2

In summary, we are pleased with the strength of our results for the 3rd quarter amidst the evolving market backdrop we're seeing. And I remain confident in our ability to continue to deliver outsized organic growth, margin accretion and expanding free cash flow well into the future. The resiliency of our business model was on full display this quarter, reinforcing our ability to outperform and deliver outsized top and bottom line growth through market and economic cycles. With that, I'll turn it over to Brad who will detail our financial results.

Speaker 3

Thanks, Trevor, and good afternoon, everyone. For the Q3, we generated organic revenue growth of 14% and total revenue of $338,900,000 Looking at the segment level, we generated organic revenue growth of 7% at IIS, 26% at UCTS and 14% at MIS. We recorded GAAP net loss for the Q3 of $14,500,000 or GAAP diluted loss per share of $0.13 Adjusted net income for the Q3, which excludes share based compensation, amortization and other one time expenses was $38,500,000 or $0.33 per fully diluted share. A table reconciling GAAP net income to adjusted net income can be found in our earnings release and our 10 Q filed with the SEC. Adjusted EBITDA for the Q3 rose 14 percent to $72,800,000 compared to $64,000,000 in the prior year period.

Speaker 3

Normalizing for the pro form a impact of the sale of Connected Risk earlier this year, adjusted EBITDA grew 18%. Adjusted EBITDA margin expanded approximately 60 basis points year over year to 21.5% for the quarter compared to 20.9% in the prior year period. Adjusted free cash flow for the Q3 was $27,800,000 a 15% increase year over year, a direct reflection of our continued focus on expense discipline and operating leverage in the business. In the Q3, we paid $5,500,000 of earn outs in cash, inclusive of amounts reclassified to colleague earn out incentives. In October, we paid an additional $14,000,000 bringing our year to date total cash earn out spend to $115,000,000 Our remaining estimated undiscounted earn out obligations now stand at approximately 194,000,000 dollars As a reminder, several of our partnership agreements contain provisions that permit former selling shareholders to allocate portions of the earn out proceeds to colleagues who meaningfully contributed to the partnered firm's achievement of the earn out.

Speaker 3

When this determination is made, we record compensation expense that is an offset to the change in contingent consideration and neutral to net income. As a result of this practice, we have added back $4,300,000 of compensation expense in the 3rd quarter associated with Colleague earn out incentive payments. And based on current estimates, expect to add back between $40,000,000 $50,000,000 of additional Colleague earn out incentive payments in the Q4 associated with earn outs that are coming due. Given the outsized earn out obligations we expect to settle in the Q1 of 2025, the amount of the Colleague earn out incentive payments will likely be larger than we've experienced in prior quarters, but will be added back consistent with our historical practice. We also wanted to identify a tax related add back that may surface for the first time in Q4 2024 related to certain payments made in conjunction with our tax receivable agreement between the public company and owners of the LLC.

Speaker 3

As a reminder, our Up C structure provides a tax benefit to our Class A common shareholders, a portion of which is shared with the owners of the operating LLC that sits below the public C Corp, who have redeemed their LLC units for Class A common stock. This flows through our P and L as a cash operating expense, which could be $3,000,000 to $8,000,000 in the 4th quarter and will be added back as a tax related item. At the end of the 3rd quarter, net leverage stood at 4.2 times, a further reduction of nearly a quarter turn from the 2nd quarter as we continue to make progress towards our goal of bringing that leverage back within our stated long term range of 3 to 4 times by year end. As Trevor alluded to in his opening remarks, given the near term rate and exposure trends we're seeing in the business and a cautious view of loss ratio sensitive contingents post the recent hurricane activity, we are taking a more conservative view on our Q4 and full year 2024 earnings results. For the Q4 of 2024, we expect revenue of $325,000,000 to $335,000,000 and organic revenue growth toward the high end of our 10% to 15% long term range.

Speaker 3

We anticipate adjusted EBITDA between $61,000,000 $66,000,000 and adjusted diluted EPS of $0.25 to $0.29 per share. For the full year 2024, this implies expected adjusted EBITDA of $310,000,000 to $315,000,000 year over year margin accretion of approximately 200 basis points and adjusted free cash flow of $140,000,000 to 150,000,000 dollars Consistent with prior years, we are also sharing a broad initial view of 2025 financial expectations. We preliminarily expect 2025 organic growth towards the midpoint of our 10% to 15% long term target range, margin accretion of approximately 25 to 100 basis points and continued improvement in adjusted free cash flow conversion. Our initial view reflects expected continued strength in the underlying fundamentals of all three of our segments, the potential for some commission erosion at the MJ and Westwood related to our obligation to help our carrier partner source reinsurance for our builder focused homeowners program, a degree of conservatism in our rate and exposure assumptions in both IAS and MIS and an expectation for continued operating leverage and margin accretion from compensation and operating expenses as the business continues to scale. In summary, we are pleased with the performance of the business year to date as we work to deliver on our stated goals of reducing net leverage, expanding margins and maintaining overall double digit organic growth and as we march steadily towards a real inflection point in our free cash flow profile starting in the Q2 of next year.

Speaker 3

As Trevor mentioned, we continue to see incredibly strong internal fundamentals across all three of our segments and feel confident in our ability to generate durable outsized results for shareholders. We will now take questions. Operator?

Operator

Thank you. We will now be conducting a question and answer The first question comes from the line of Tommy McJoynt with KBW. Please go ahead.

Speaker 4

Hey, good evening guys. Thanks for taking our questions. There's some headlines around Westwood and it sounds like you touched on it there at the end and potential we've seen headlines around potential issues around the underwriting profitability and capacity for Westwood. So what information can you guys share that would be helpful in terms of Westwood's carrier capacity mix, kind of how long that capacity is contracted for, I mean, as well as the underwriting profitability of those programs?

Speaker 2

Yes. Hey, Tommy. Good evening. This is Trevor. Happy to cover all those areas.

Speaker 2

And would just start out with saying we're aware of the report and I would tell you it contains a number of statements that are factually inaccurate, incomplete and or misleading. And let me start with a comment regarding our partner with the builder program, which is QBE. And they've been and continue to be a great partner for us. So let's go through a few things here. First, the assertion that our relationship with QBE is definitively ending in May of 2025 is misleading.

Speaker 2

The initial term for the QBE program administrator agreement, which we signed with QBE at the time that we acquired Westwood with our MGA goes through May of 2025, but extends through May of 2027 with our support helping QBE arrange reinsurance that equally covers the business to be written between May of 2025 and May of 27, which I would highlight brings the QBE program structure in line with how all of our non QBE homeowners programs are structured today. We're currently working to arrange the reinsurance program to support that QBE program through May of 'twenty seven and feel good about our execution based on the historical loss ratio performance of this book. So specifically over the last 10 years, the builder program loss ratio has outperformed a basket of the top 15 largest homeowners writers by an average of 800 basis points of loss ratio per year. And that trend has persisted since the inception of the program administrator agreement when we took over. As Brad mentioned in our prepared remarks, we are preparing for some erosion in program economics in 2025 as a result of our obligation to help QBE arrange this reinsurance cover.

Speaker 2

And while the outcome could vary as we're still 6 months out from the need for that reinsurance to go live, our best estimate today of the potential impact is $10,000,000 to $15,000,000 of adjusted EBITDA in 2025, which will likely show up both in UCTS and MIS top and bottom line results, but which is already fully contemplated in the initial 2025 financial expectations that Brad discussed in our prepared remarks. I think it's also important to just talk a little bit about the Westwood franchise and kind of how that business has grown and where capacity is coming from that's supporting it. When we closed on Westwood in April of 2022, so as of May 1, 2022, the QBE program represented roughly 43% of premium in force. Today that's 37% as of ninethirty as we've focused less on growing the QBE builder program and more on modernizing forms, increasing rate structures and preparing that program to successfully enter the 3rd party reinsurance market. Alternatively from that, non QBE capacity supporting Westwood was 57% at the time of our acquisition and today is 63%, representing a 76% growth.

Speaker 2

And so when you look at what is supporting the growth of Westwood, it's broad based capacity. And we continue to feel really good and confident about QBE, our ability to source reinsurance to support QBE and continue managing that program through May of 27. I think it's also considering the topic of the report, probably worth Brad just sharing a few thoughts on some of the allegations around some of the Medicare M and A that was completed. So Brad, you want to just jump in?

Speaker 3

Yes. Thanks, Trevor. So in the Medicare business, we operate as a national distribution platform on behalf of our health plan partners and what is commonly referred to in the industry as a National Field Marketing Organization or FMO for short. That means our health plan partners delegate to us in part or all of the responsibility for contracting third party agents and agencies, providing them with ongoing compliance and training and oversight as well as sales and marketing training and oversight support. From time to time, we acquire these downline agencies in order to control more of the distribution value chain and increase our share of the economics.

Speaker 3

You can think about this as us vertically integrating ourselves down into the value chain and acquiring agencies and their direct agents who are closest to the plan members we provide advice and enrollment support to. The agents of these 3rd party Medicare distribution agencies are not employees of Baldwin and the agencies are in no way controlled by us pre acquisition. Therefore, we can confirm we've appropriately accounted for these acquisitions under U. S. GAAP.

Speaker 3

The $1,800,000 of earn outs paid to the acquisitions mentioned in the report in addition to all of our earn out payments are in no way a replacement for or in lieu of compensation, they represent incentive based transaction related payments that are the industry standard in insurance agency acquisitions.

Speaker 2

Tommy, any follow-up?

Speaker 4

Yes, just one quick one numbers. You mentioned the $10,000,000 to $15,000,000 of EBITDA impact. Is it fair to think of that as only a half year or I guess potentially 8 months impact and there would be an additional impact in 2026 over 2025 similarly to that?

Speaker 2

Yes, Tommy, that's the right way to think about it. I'd say you should think about it as kind of a one time impact that clearly we're able to absorb, while still increasing margin and delivering industry leading kind of mid teens or solid double digit organic growth. So we feel really good about how we're positioned for next year.

Speaker 4

Got it. Thanks. I'll hop back in the queue.

Operator

Thanks, Tommy. Thank you. Next question comes from the line of Kristian Getchhoff with Wells Fargo. Please go ahead.

Speaker 5

Hi, how are you? So for the IAS, I know you reiterated that staying in the double digits for the full year, but I guess that kind of implies an acceleration in the Q4. So I guess what gives you kind of the confidence because you talked a lot about stuff kind of getting pushed back in terms of like construction and all that. But I feel like if it's getting pushed back, it will likely get pushed back even further than the Q4. So I guess have you seen something that maybe gives you a little bit more confidence going into the Q4 that you could see that kind of accelerate from here?

Speaker 2

Yes. Hey, Sven. This is Trevor. I'd say 3 things. 1, our expectation assumes the rate and exposure headwinds persist into the Q4.

Speaker 2

With that being said, there's 2 dynamics that give us confidence around the acceleration in the quarter. 1 is our visibility into continued really strong new business results and the prior year comp being a relatively easy comp that we're growing off of.

Speaker 5

Got you. And then in terms of like if we get a potential like macro slowdown, let's say first half of next year, is that have you guys like put some like thought into your 2025 guide? I know you guys talked about like rate and exposure kind of maybe continuing to maybe not decelerate, maybe stabilize. But I guess like I'm trying to get a sense of like what percent of your business would you say is like macro sensitive? Don't think you guys have ever quantified like what percent like construction is, which I would consider as macro sensitive.

Speaker 5

But is there any other points of your business that might see a slowdown if let's say like a mild recession kind of materialized early next year?

Speaker 2

Yes. So I'd say the two areas I'd point out would be construction and employee benefits, which is headcount centric. Construction across our business is, you can think about it as about $100,000,000 revenue business. Employee benefits would be about 30% of the overall IS business. And I think about frankly what we're seeing in the Q3 is being kind of the relative impact you could expect in that type of an environment.

Speaker 2

And it's certainly kind of conservatively contemplated that those headwinds persist into 2025 based on the expectations that we've set. Importantly, what I'd just reinforce for you, Christian, is we feel really good about the durability of our growth profile, our earnings growth opportunity and the margin accretion runway that we have ahead of us. As a result of how much of our overall growth is driven by net new business, which as you saw in this quarter enabled us to power through those market driven headwinds. And so while there are some impacts, puts and takes, so to speak, around both insurance and economic cycles, as a result of the consistent ability we have to deliver outsized new business, we should we're confident around our ability to kind of grow in an outsized manner through those cycles.

Speaker 5

Got you. And one more if I can. I know you previously you've kind of commented on like multiples in like the M and A world. I guess have you seen any shift? And I know you guys are bringing your leverage down, but I guess with the lower rate environment, let's say, it turns even lower quicker than you guys expected.

Speaker 5

Would you guys return to M and A quicker than you originally expected or multiples a little bit too high and you'd want to see some contraction there as well?

Speaker 2

Yes. I mean, I'd say from what we're seeing and hearing multiples continue to be very high. Our M and A strategy is not going to be dictated based on the rate environment that we're seeing. It's a function of our financial profile and the strategic nature of the businesses that we'd be looking to acquire and the capabilities and resources that we bring they bring to our platform. We continue to remain focused on strengthening our financial profile, which should see a meaningful inflection next year.

Speaker 2

We're really excited about the accelerating free cash flow and continuing path to delevering as we continue to post really industry leading growth results, healthy margin accretion and overall strong top and bottom line results. So we're not thinking about M and A being a meaningful driver to our results next year. And as I've said in the past, I would not model any actual M and A in the year next year.

Speaker 3

Got you. Thank you.

Operator

Thank you. Next question comes from the line of Gregory Peters with Raymond James. Please go ahead.

Speaker 6

Well, good afternoon, everyone. So, I want to get back to the margin guidance. I just want to make sure we're picking up all the pieces in the change for the outlook for 2024. And then the other question I had related to margins in the context of the guidance for 2025 is that with the substantial, let's call it, 10% plus sort of organic target for the enterprise for next year, I would anticipate that, I think the law under your guidance is a 20 basis point margin improvement. It seems kind of light in the context of the growth that you're expecting.

Speaker 6

So just help us reconcile those two things, please.

Speaker 2

Yes. Hey, Greg. Good evening. So let's take those one at a time. For Q4, there's really 2 drivers that are causing us to put forth some conservatism in our outlook.

Speaker 2

One is the kind of rate and exposure headwinds we saw in Q3. We were baking in an expectation for that to persist across our IS and MIS businesses. And the second is an expectation for a one time call it $2,000,000 to $3,000,000 top and bottom line impact to contingent loss ratio based profit share contracts related to the recent storm activity. When we look to 2025, you're right, we are outlining an expectation for double digit organic growth as we've kind of consistently said, we believe our business is capable of and will deliver through market and economic cycles. When you look at the low end of that margin accretion guide at 25 basis points in a vacuum, I would agree with you that is relatively low considering that growth path.

Speaker 2

However, what that contemplates is a built in kind of EBITDA headwind associated with our obligation to help QBE source reinsurance to support the builder program beginning in May of 2025, which we've sized right now at $10,000,000 to $15,000,000 And so if you normalize to that, you can think about kind of a more kind of regular way kind of year in year out margin accretion expectation.

Speaker 6

Fair enough. I know you said it in the comments, but I just I want to make sure I got it all. Yes. And then my follow-up question is just around organic revenue growth. I know you covered some of the headwinds in IAS.

Speaker 6

Maybe you could address if you look at the rate of change of organic, if we look at sequential trends and I don't want to get hung up on sequential trends, but even annual trends, it's slowly the rate of change is slowly slowing down, I should say. But by no means is it it's still a great result. But I'm just curious how you feel about that outlook is when we're modeling our projections going forward, is it fair to assume that UCTES over time is going to gradually migrate to your 10% to 15% range? Or how are you thinking about it?

Speaker 2

Yes. So there's a lot there, Greg. Let's maybe start high level and then we can get into some more granular specifics. When you think about kind of the rate of change in organic, I would tell you it's in the retail businesses, so IS and MIS, entirely driven by change in rate and exposure. And so I don't have an expectation that you're going to continue to see a rate of change.

Speaker 2

If anything, I think it would move back up over time. I mean take IES as a specific example in the quarter. Rate and exposure was a 600 basis point headwind to organic growth in the quarter. So normalizing back to the same call it 1.3% tailwind that we experienced in last Q3, IS' organic growth would have been 13% rather than 7%, which is kind of healthily right square in the middle of our long term 10% to 15 percent target. And 1.3% rate and exposure trend is not something that I would characterize as kind of outsized or kind of unique in nature.

Speaker 2

Like when you think about the fundamental ways in which rate and exposure building blocks build, you can think about kind of GDP for the economy largely as being a proxy for exposure unit expansion or compression, plus or minus the impact of what's happening with pricing in the economy. And then insurance rate, and we've certainly over the past few years been in a constructive rate environment that has begun moderating over the past few quarters, which is I think consistent with what you've probably seen across the industry. But I would just point you back to our ability to consistently deliver net new business results that meaningfully kind of exceed industry norms, which leads us to our confidence in our ability to continue to deliver meaningfully outsized organic growth relative to the industry over time. I'd say there's a I would take a similar viewpoint in MIS. We're innovating the way in which personal insurance is consumed and distributed via our embedded strategies.

Speaker 2

We are the clear leader of embedded insurance solutions at point of new home sale via our Westwood franchise. New builder leads through that channel were up 13% in the 3rd quarter and 12% year to date, which is a proxy for the type of growth we should expect on a unit basis over the next 6 to 9 months. And in our relatively nascent mortgage and real estate focused business, we're seeing really encouraging trends. Monthly new business policies in the 3rd quarter were up 48% compared to the prior year. Advisor or sales professional productivity was up 20%.

Speaker 2

As a result of those productivity gains, our average cost per new policy is down 17%.

Speaker 7

Our average new

Speaker 2

business revenue on a monthly 54% in the quarter compared to the prior year. And so when you look at the change in organic growth for that segment sequentially or year over year, and it's really a rate and exposure story. And we are admittedly coming off historic highs from personal lines rate standpoint. But I think we're all clear eyed around the reality that the combination of evolving weather patterns, continued concentration of building and values being in our riskier coastal cat prone areas as well as pick your characterization, legal system abuse, social inflation, all leading to a need for ongoing outsized rate across those lines of business. So we feel really good about the fundamentals.

Speaker 2

They're internally driven and that should position us to grow through the cycles. In UCTS, that business is taking advantage of secular trends around kind of premium moving out of the traditional insurance company format into delegated authority underwriting constructs. We continue to be focused on launching 3 to 5 new products a year. You heard in my prepared remarks, the 2023 slate of new products contributed 2.5 points to OG in the quarter. And both our multifamily product line, renters, which is our original kind of oldest most mature product was up mid-20s organically and our home product suite was up nearly 40%.

Speaker 2

And I can tell you that's largely driven by non QBE programs. As we continue to constrain the growth of QBE and focus more on product modernization there. So we feel really good about how the business is positioned, our ability to drive durable outsized growth and continue to harvest margin and kind of march down that very clear and long path of margin accretion well into the future.

Speaker 6

That's a full answer. I appreciate it. Just one minor last question, which is you mentioned customer retention. I think that related to the IAS channel. Can you talk about producer retention?

Speaker 6

That's another critical variable. How is your producer retention holding up?

Speaker 2

Yes. We feel great about our producer retention. We refer to our producers as risk advisors. We track colleague retention, Greg, on a monthly basis. And one of the key metrics I pay attention to is our retention of what we call our Vanguard colleagues.

Speaker 2

That's the top third of our colleague population as they rank from a performance basis every year. And as of September, our retention of Vanguard colleagues was in excess of 95%. You can carry that statistic through to our advisor population and that is illustrative of kind of the strong retention we're seeing.

Speaker 6

Thanks for the answers. Thanks, Greg.

Operator

Thank you. The last question comes from the line of Pablo Singzon with JPMorgan. Please go ahead.

Speaker 7

Hi, good evening. So a couple for me. One, can you please explain how the change in QBs reinsurer will result in lower EBITDA for you? It's not clear on how that works.

Speaker 2

Yes. Hey, Pablo, this is Trevor. So when you look at the way MGA programs are structured, particularly when it's with reinsurance kind of purchased separate from kind of the paper that you're writing the program on, you can think about there being kind of 3 components of the overall cost structure. There's a fee that goes to the insurance company who's providing the regulated paper that you file and write the product on. They will typically take some risk on the program as well in as part of the reinsurance panel.

Speaker 2

You can then think of kind of a percentage of the premium dollar that gets paid to the reinsurers for taking the risk on that program. And so that would be effectively your expected losses plus some margin for those risk bearers. And then you can think about there being a fee for claims adjudication, which generally we are the TPA for our programs and adjudicate those claims. And so that fee goes to us. And then you can think about commission for providing the kind of program administrator services.

Speaker 2

So everything from product development and ongoing filings to underwriting to policy issuance and everything in between. And so specific to the QBE program, QBE was writing that net all along and intended from day 1, the reason they sold Westwood was to get out of North American personal lines, at least that was what was communicated at the time. And so the plan has been all along for that to be kind of a gradual transition into the more traditional program market, whereas in May of 2025, they would transition to being more of a paper provider and us bringing in a panel of 3rd party reinsurance providers to take the risk. As you've heard from me in the past, when we launched new programs, our economics are not optimized. And that's because you're bringing a new program to kind of that reinsurance market or risk capital provider community for the first time.

Speaker 2

And you can think about there being a similar dynamic here as we're bringing this program into the reinsurance market for the first time. And as a result, there's some conservatism in how people are going to look at expected losses. And so long as we can continue to drive industry leading results and improve overall loss costs over time, those economics have the opportunity to then grow once again over time similar to the new programs that we

Speaker 7

launch. Got it. Makes sense. And then second question maybe for Brad. I think your cash flow guide for the year used to be $160,000,000 to $195,000,000 right and now you're saying $140,000,000 $150,000,000 Can you just bridge the gap there?

Speaker 7

How much of it was 3Q? How much is 4Q? And sort of how are you thinking about conversion in 25?

Speaker 3

Yes. So it's a combination of 3Q and 4Q. I'd say you could split it sort of half and half, Pablo. And it's really 2 drivers. 1, the revised adjusted EBITDA guidance, which is the starting point for, how we calculate and communicate free cash flow.

Speaker 3

And the second being, the fact that we took out an additional $100,000,000 opportunistically when the bond markets were quite favorable and we launched our inaugural bond in May. And so that has resulted in higher cash interest expense burden for the year, which is those 2 are effectively getting you to our revised full year guidance.

Speaker 7

Okay. And then just last for me, just a couple of clarifying questions on the rate and exposure comments. I guess first, you talked about the construction book and some timing related softness there. Are you counting that against the rate and exposure headwind? I think you said 4.7%, right?

Speaker 7

So I wasn't sure how you're sort of like thinking about that negative this quarter or so.

Speaker 2

Yes. Pablo, you can think about the kind of pushing out of job starts as being probably half of that negative impact on rate and exposure. The other you can think about is being exposure being flat in the employee benefits business. And so if you normalize those two factors, you bridge back to low double digits OG and IAS.

Speaker 7

Okay. And then as we think about 2025 and I think Trevor you mentioned that you're assuming I'm not sure if that's flat or some headwind from rate and exposure. What was that or what are you seeing in terms of the shape of that curve, right? So I think 4.7% is a pretty meaningful headwind. Like does it get better through 25% is it sort of the same?

Speaker 7

Like I'm not clear for specific numbers, but how should we think about the shape of that curve as we go through quarters? And at some point, presumably comps should get easier and all that stuff. But yes, if you like talk through how that factor might swing results as we go through 4Q and 2025?

Speaker 2

Yes. Hey Pablo, a couple of things. One, I'd say we're still a little far out to get into kind of specific shape of rate and exposure impacts quarter by quarter. We'll be prepared to talk more about that as we get back out here on our year end call. Overall, you can think about kind of the glide path of that impact being most prominent in the beginning of the year when these headwinds from 2024 were not as meaningful and kind of gliding off over the balance of the year.

Speaker 7

Got it. Thank you.

Speaker 2

Yes. So thanks, Pablo. And now as we bring the call to a close, I wanted to take a moment to reflect on our recent 5 year anniversary as a listed company, which was a couple of weeks ago and everything that has been accomplished over that time period. I remember ringing the opening bell at NASDAQ's market site on October 24, 2019 and it feels both like yesterday and a distant memory all at once. In 2019, our debut year in the public markets, we were the 1st commercial insurance broker to IPO in over 20 years.

Speaker 2

We had less than 500 colleagues, total revenue of $138,000,000 adjusted EBITDA of $29,000,000 and adjusted diluted earnings per share of $0.27 We had generated organic growth of 10%. We're very much a regional business. However, we had a clear vision of who we wanted to become and a strategy to get there. Today, I sit here with immense pride for our team and colleagues across the country as we have more than executed on the 5 year vision we set forth at the time of our IPO. Across key business metrics, we have executed well in many ways beyond our own expectations.

Speaker 2

Today, we have just over 4,000 colleagues, a roughly 8x increase from 5 years ago. We have LTM revenues of $1,340,000,000 a 10x increase. We have LTM adjusted EBITDA of $295,000,000 a 10x increase. And we have LTM adjusted diluted earnings per share of $1.37 an increase of over 5 times resulting in a compound average growth rate of over 40% in our adjusted earnings per share since the IPO. As proud and excited as I am for what we have accomplished over the last 5 years, I can easily say I'm even more enthused for what lay ahead over the next 5 and the opportunity that is bound.

Speaker 2

When we listed in 2019, we in many ways had burned the boats. Scale for us became existential to validate our ability to thrive as a public company. We had to move quickly to acquire scale, build our client capabilities across new markets and specialties, build out the infrastructure to responsibly operate the national public company we were rapidly becoming, all while maintaining and enhancing our industry leading culture and status as a destination for leading talent. In many ways, as a result of the foundation we have laid, scale we have built and strength and momentum of our underlying business fundamentals, our most challenging years of execution should be behind us. Going forward, our focus remains on building the preeminent insurance and risk advisory solutions firm, what we refer to sometimes as the broker of the future.

Speaker 2

And while the fundamentals of what got us here, namely industry leading talent and technology will continue to be critical to our future success, certain of the priorities will evolve. For example, during the past 5 years, scale and achieving it was existential. Over the next 5, operational rigor and efficient execution at scale is critical. Today, I am more excited and confident about the future than I've ever been during our time as a public company. We have a platform that is well built and established.

Speaker 2

Investments needed for our next phase of growth are incremental rather than the transformational investments made over the last 5 years to build and establish our baseline infrastructure. We have a margin profile that is far from mature with no structural differences impeding our ability to achieve peer level margins or greater over time, providing a very clear and long runway of margin accretion ahead. We have a business at scale that knows how to grow organically at outsized rates realized through internally driven net new business generation, which should result in durability to our outsized growth profile through insurance and economic cycles. And we are rapidly approaching a major milestone with less than 2 quarters until the vast majority of our remaining earn out liabilities will be settled. In the Q2 of 2025 and beyond, we expect a significant inflection in our free cash flow generation, continued reductions in our debt leverage and continued industry leading growth in our top and bottom line, all leading to a rapidly strengthening financial profile.

Speaker 2

At the Baldwin Group, I can say with pride and confidence, our future is bright. With that context, I thought it would be helpful for me to share the intermediate objectives we are rallying around internally. We have recently rolled out internally our intermediate term strategic plan with a top level aspiration we refer to as 3b30 and 5. Specifically, our objective is to grow our business to $3,000,000,000 of revenue, achieve a 30% margin over the next 5 years. To be clear, this is not guidance and we have always set internal goals for ourselves more aggressively than the expectations we set externally.

Speaker 2

And as a result, you should not expect symmetry between the 2. But this is what our planning and priorities revolve around achieving internally. We are a competitive group. When we set goals for ourselves, we expect to achieve and exceed them. In closing, I want to take a moment to thank our key stakeholders who have made the last 5 years possible.

Speaker 2

We have an amazing team of colleagues and leaders whose passion, grit and determination enable the amazing results and accomplishments we have discussed today. I want to thank our clients without whose continued adoption and loyalty our success would not be possible. The insurance company partners we trade with day in and day out and the communities we live and work in that have supported our success. I also want to thank our shareholders, many of whom have been with us since our IPO. Notably, among our public insurance broker peers, we rank at the high end of insider ownership with over 40% of our company owned by colleagues and partners.

Speaker 2

And while I recognize our journey has not been without twists and turns, trials and tribulations, I am incredibly proud of the results we have achieved thus far. Our story is far from over. Our future is bright and I can say to you with confidence, our best days remain ahead. Thank you and we look forward to talking with you again on our year end

Operator

call. Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.

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