Expedia Group Q3 2024 Earnings Call Transcript

Quartr
Provided by Quartr
November 7, 2024

There are 10 speakers on the call.

Operator

Good day, everyone, and welcome to the Expedia Group Q3 twenty twenty four Financial Results Teleconference. My name is Alex, and I'll be the operator for today's call. For opening remarks, I will turn the call over to SVP, Corporate Development, Strategy and Investigations, Harsh Evesh. Please go ahead.

Speaker 1

Good afternoon, and welcome to Expedia Group's Q3 2024 Earnings Call. I am pleased to be joined on today's call by our CEO, Arianne Gorin and our CFO, Julie Veyron. As a reminder, our commentary today will include references to certain non GAAP measures. Reconciliations of these non GAAP measures to the most comparable GAAP measures are included in our earnings release. And unless otherwise stated, any reference to expenses excludes stock based compensation.

Speaker 1

We will also be making forward looking statements during the call, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions, which are subject to risks and uncertainties that are difficult to predict. Actual results could materially differ due to factors discussed during this call and in our most recent Forms 10 ks, 10 Q and other filings with the SEC. Except as required by law, we do not undertake any responsibility to update these forward looking statements. Our earnings release, SEC filings and a replay of today's call can be found on our Investor Relations website at ir.xmediagroup.com.

Speaker 1

And with that, let me turn the call over to Arianne.

Speaker 2

Thanks, Harshad, and thank you all for joining us today. Our 3rd quarter results reflect strong execution across our company. We exceeded our expectations on gross bookings and earnings with revenue landing in line despite weather and currency headwinds. We accelerated gross bookings in our consumer business for the 2nd straight quarter, driven by continued strength in brand Expedia, Vrbo returning to growth and good results in our international points of sale. Our advertising and B2B businesses continue to outpace the industry, both delivering strong double digit growth.

Speaker 2

We remain disciplined on costs with cost of sales and overheads both declining year over year. Overall, we're pleased with the results of our work. We're executing in what's in our control and capitalizing on growth opportunities to rebuild momentum after our tech replatforming. The travel environment in the Q3 was healthy but mixed, with demand softer in July and then improving into August September. International demand was stronger than the U.

Speaker 2

S. And compared to last year, booked room nights grew in the low single digits in the U. S, low double digits in Europe and high teens in the rest of the world. Like last quarter, prices held up for both hotel and vacation rentals. For air and car, we saw continued pricing pressure, though air ticket prices grew in September for the first time this year.

Speaker 2

Turning to our consumer business, we remain focused on the fundamentals, driving more direct traffic, improving product performance, enhancing our supply and expanding internationally. Gross bookings were up 3% year on year, which was a 2 point acceleration compared to the Q2. Global app downloads for our core brands was up nearly 10% year on year, led by EMEA at 20% growth, and the percent of bookings coming from our apps improved by 3 points. Brand Expedia continued to be strong with room nights at mid teens year on year. We shipped great new product features like destination comparison, flexible date search and live flight tracker, all of which create better traveler experiences.

Speaker 2

Our package product that allows travelers to dynamically bundle a huge selection of flights, hotels and cars, all with attractive package savings, is a real differentiator for Brand Expedia. Last quarter, we released new features like the ability to book accommodations for only part of the trip and package searches for one way flights. These make planning and booking multi item trips even easier and combined with our targeted promotional activity drove a 25% increase in package bookings in the 3rd quarter. Shifting to Vrbo now. We delivered our 1st full quarter of bookings growth this year.

Speaker 2

Bookings were up modestly with traffic and conversion both growing despite the negative impact of Hurricane Helene. We're meaningfully improving Vrbo app performance, making the app faster and adding new features to streamline shopping. App traffic growth has accelerated and more visitors are signing in. We've also further strengthened Vrbo's supply. We added nearly 1,000,000 units that had previously only been available on brand Expedia.

Speaker 2

These units skew more to urban areas and shorter stays, which allows Vrbo to appeal to a wider audience. And beyond the additional supply, we improved the quality of our existing supply with more discounts for long stays and more flexible cancellation policies. Looking to the Q4, while October has been tougher for Vrbo due to Hurricane Milton, we believe that our focus on the basics traffic, our product and our supply will continue to drive positive momentum for Vrbo. Before moving to B2B, I want to highlight progress from our international expansion, advertising and loyalty initiatives. In the last few quarters, we've moved back into faster growing international markets, investing surgically and are seeing promising results.

Speaker 2

Bookings growth for our consumer brands outside the U. S. Accelerated by 5 points in the Q3. One particular highlight was healthy double digit growth for Hotels dotcom in Scandinavia, where we already have high brand awareness. We believe we have a big opportunity ahead to grow internationally and to win share.

Speaker 2

Our advertising business delivered yet another strong quarter with revenue up 32% as we've continued to add more advertisers and evolve our products. We simplified our sign up process and are testing new product capabilities like video ads and search results, which are driving a nearly 30% increase in engagement. All of this means we're delivering more value and better returns for our advertisers. In terms of our loyalty program, global active membership grew 7% year over year in Q3, and our 12 month member repeat rate was up 150 basis points compared to last year. On our 3 core brands, nearly half of our roommates nights came from silver, gold or platinum members.

Speaker 2

And as a reminder, these higher tier members get further member discounts funded by our supply partners. We've also enhanced the one key value proposition in the U. S. And U. K.

Speaker 2

This quarter, we introduced member only discounts for the first time ever on Vrbo and have seen great early results. And on brand Expedia, we just expanded redemption options to include more airlines. We're continuing to fine tune the loyalty value proposition for each brand and each market, while capitalizing on the capabilities of our underlying tech platform. Turning to B2B, we had another strong quarter with bookings up 19% year on year, slowing only 1 point from the 2nd quarter. Growth was broad based and came from all partner segments and regions.

Speaker 2

We shipped new solutions for existing partners, adding activities and ground transport for hotel partners like Hilton and introducing new loyalty capabilities for Alaska Airlines. We also secured important wins like long term renewals with Despegar and Traveloka and a new partnership with Canadian bank CIBC. Just last week, we announced a new partnership with Microsoft Bing. So overall, we continue to extend our leadership in B2B. Let me now spend a minute on a few highlights of how our tech platform and AI capabilities are contributing to better conversion and enhanced customer service.

Speaker 2

On conversion, some of the most compelling use cases so far have been property question and answer, smart and natural language filters and review summaries. Over 70% of travelers read reviews before making a booking and we use generative AI to efficiently summarize reviews and provide detailed property and neighborhood information. This makes it easier for travelers to shop while taking less of our development time and resources. In customer service, we're continuing to leverage AI to allow travelers to self serve, which both lowers costs and improves the traveler experience. For instance, our virtual agents now handle nearly half of all traveler inquiries through self-service.

Speaker 2

Additionally, our agent co pilot which summarizes voice and chat interactions significantly reduces after call work for our call center agents. Before closing, I want to share a couple of leadership updates. We announced today that Julie will be stepping down as CFO and as a member of our Board of Directors. We expect to announce a successor prior to Julie's departure to allow for a smooth transition. I want to thank Julie for all she's done for Expedia Group as a Board member and as our CFO over the last 5 years.

Speaker 2

We're deeply grateful for all of her contributions and appreciate her partnership during this transition. We also announced last month that Ramana Thumu is joining us as our Chief Technology Officer. Ramana is a great leader and technologist and he's led tech teams for over 2 decades. More recently, he built and scaled the multi brand platform at Fanatics. So his experience is directly relevant to our growth aspirations here at Expedia Group.

Speaker 2

In closing, we're pleased with our Q3 performance and the progress we're making. We continue to see healthy travel demand and are confident in our ability to execute, which has led us to raise our full year guidance, and Julie will talk about that in a minute. I'd like to thank our team for their hard work and the successful delivery of our Q3. With that, let me hand it over to Julie.

Speaker 3

Thank you, Arianne, and good afternoon, everyone. We are pleased with our Q3 results. Despite some headwinds during the quarter, including unfavorable macro trends, weather events and FX, we were able to deliver year over year room night growth of 9%, gross bookings growth of 7%, an acceleration of over 150 basis points versus the 2nd quarter, revenue growth of 3% and EBITDA growth of 3% with only slight margin deleverage of approximately 16 basis points. But before I jump into more of the financial details for the Q3, I just wanted to say thank you to Arian, the Board and the management team here at Expedia. I'm proud to have been associated with Expedia Group as a Board member since 2019 and more recently as CFO.

Speaker 3

I am committed to supporting the company until and after my successor is in place to ensure a smooth transition. I am confident in this management team and our strategy, and I remain excited about the opportunities ahead for Expedia Group. Now back to the financial details for the Q3. Total gross bookings of $27,500,000,000 grew 7% versus last year, driven by lodging gross bookings, which grew 8% and includes our hotel business growing 10%. We were happy to see that we have once again held or grown hotel gross bookings share in virtually all of our key markets.

Speaker 3

Booking windows for hotels expanded in August September when compared to last year, which provided a tailwind to our Q3 gross bookings. Outside of our hotel business, we also saw a strong recovery in our air business driven by growth in multi item packages and improvement in air prices. And we also saw continued acceleration at Vrbo, which returned to modest growth on the quarter. Revenue of $4,100,000,000 grew 3% versus last year led by our B2B business, brand Expedia and our advertising business. Excluding FX, however, revenue growth in the quarter would have been 5%.

Speaker 3

In addition to FX, revenue growth was also impacted from pricing actions in prior quarters, which as a reminder translate to contra revenue at the time of this day. 3rd quarter revenue also saw pressure from soft Vrbo bookings in the first half of twenty twenty four translating to stays in the Q3. As a reminder, Vrbo has a longer booking window versus our hotel business and the Q3 is the largest revenue quarter for Vrbo driven by summer stays. Total revenue margin was approximately 50 basis points lower year over year. The uplift from advertising growth was offset by all the previously mentioned impacts to revenue as well as the outperformance in air bookings, which is a lower margin business.

Speaker 3

Cost of sales was $385,000,000 for the quarter $24,000,000 or 6% lower versus last year, which combined with higher revenue growth drove approximately 90 basis points of leverage as a percentage of revenue year over year. We continue to see our ongoing initiatives deliver transactional efficiencies. Direct sales and marketing expense in the Q3 was $1,900,000,000 which was up 11% versus last year. Sales and marketing deleverage a percentage of gross bookings primarily due to higher commissions to our partners from the strong growth in our B2B business. As we have stated previously, commissions paid to our B2B partners are in our direct sales and marketing line and are more expensive as a percentage of revenue than our B2C business.

Speaker 3

However, because they are generally paid on a state basis to contractually agreed upon percentages, the returns are more guaranteed than immediate. We also saw some deleverage in our B2C business as we reinvested back into Vrbo and our international markets to drive improving growth and global market expansion. Excluding these investments, we saw marketing leverage in our B2C business. Overhead expenses were $602,000,000 a decrease of $15,000,000 versus last year or 3%. This resulted in approximately 90 basis points of leverage, primarily driven by lower people costs and product and tech from our actions to rationalize our headcount as well as overall strong expense control.

Speaker 3

We remain committed to driving efficiencies across our P and L and we're pleased to see another quarter of reduced costs and strong overhead leverage. On the bottom line, we delivered 3rd quarter EBITDA of $1,250,000,000 which was up 3% year over year with an EBITDA margin of 30.8%, slightly deleveraging approximately 16 basis points year over year. This was better than expected due to our effective expense management. As far as our EBIT performance, which includes the impact of stock based compensation, depreciation and amortization, we delivered $892,000,000 of EBIT with a margin of 22 percent deleveraging approximately 100 basis points year over year in the Q3. This quarter's results included the accelerated vesting of our former Vice Chairman's RSUs, which drove a one time $51,000,000 increase in stock based compensation.

Speaker 3

Excluding this acceleration, EBIT would have leveraged approximately 27 basis points year over year this quarter. Our year to date free cash flow remained robust at $2,300,000,000 up 3% year over year, driven primarily by higher EBITDA and lower capital expenditures. Moving on to our balance sheet. We ended the quarter with strong liquidity of $7,200,000,000 driven by our unrestricted cash balance of $4,700,000,000 and our undrawn revolving line of credit of $2,500,000,000 Our debt level remains at approximately $6,300,000,000 with an average cost of 3.7%. Our gross leverage ratio at a further reduced 2.2 times continues to make progress towards our target gross leverage ratio of 2 times driven by our ongoing strong EBITDA growth.

Speaker 3

In addition, our strong cash position enabled us to repurchase $1,600,000,000 or 12,000,000 shares year to date. We continue to believe that our stock remains undervalued and does not reflect our expected long term performance of the business. As such, we expect to utilize the strong cash generating power of our business to continue to buy back our stock opportunistically. And we have approximately $3,200,000,000 remaining on our share repurchase authorization. Moving now to our outlook for the Q4 and full year.

Speaker 3

We expect gross bookings growth in the Q4 to be in the range of 6% to 8% versus last year. The growth is higher relative to our prior expectations due to a more favorable outlook for our Air business, which as a reminder contributes more to bookings growth and less to revenue and earnings. As a result, we expect revenue growth to be about 1 point lower than our gross bookings growth, and we expect EBITDA and EBIT margins to be relatively in line with last year as we will continue to lean into our marketing investments in Vrbo and International Markets. Moving now to full year 2024 outlook. Based on our strong Q3 results and our improved Q4 outlook, we are raising our full year guidance.

Speaker 3

We now expect gross bookings growth to be approximately 5% versus last year, up one point relative to our prior outlook. And we now expect our EBITDA and EBIT margins to be slightly up versus last year, an improvement from our prior outlook of flat levels. And our revenue guidance remains at approximately 6% growth versus last year. In closing, we are pleased with our Q3 performance, including the acceleration of our B2C business as well as the continued strong growth of B2B, brand Expedia and advertising. Our ongoing execution against our growth initiatives combined with our strong financial position give us confidence in our long term opportunity to deliver profitable growth and shareholder returns.

Speaker 3

Before I open the call for questions, I also want to extend a big thank you to our Expedia associates and partners for their ongoing dedication and support, which has enabled us to deliver these 3rd quarter results and gives us the confidence to be able to deliver our full year results and beyond. And with that, let me open the call up for

Operator

questions. Thank you. Our first question for today comes from Lee Horowitz of Deutsche Bank. Your line is now open. Please go ahead.

Speaker 4

Great. Thanks for the question. And Julie, a pleasure working with you. Maybe on marketing investments at Vrboe, it's common international markets. I guess, how should presumably they're not back to the level that you'd expect and you'll remain invested.

Speaker 4

Do you need these businesses to get back to market level rates before you can perhaps deliver marketing leverage for the whole business? Thanks so much.

Speaker 3

Yes. From a marketing leverage perspective, I mean, obviously, as we said, B2B sales and commissions are in that line. So that does put pressure given their level of growth on that line. But if you speak just to B2C business, ex those investments in Vrbo International Markets, we have seen leverage. So essentially as we get those businesses back to where we need to get them, we expect to see that we'll be able to see some leverage going forward.

Speaker 4

Great. Thanks. And then Arianne, you're seeing really strong growth out of your Media Solutions with an acceleration this quarter against a tougher comp. Maybe if you could just unpack what the driver is there? Is it pricing?

Speaker 4

Is it the expansion of the media network? Any understanding of what's driving that? And then maybe just framing up the opportunity of how large you see that business over time? What's the big opportunity? Where is the clear white space?

Speaker 4

Thanks so much.

Speaker 2

So on the growth, we have a sponsored listing business and the display business. On both of them, we've got a lot more partners that are participating, especially in Sponsored Listings. And as I mentioned in the prepared remarks, we've done quite a bit of work on making the sign up process easier, doing sort of marketing activities to bring more partners into the auction. At the same time, as I mentioned, we're testing new things like video ads and the like such that those ads are even more effective, which then translates to pricing.

Speaker 4

So I

Speaker 2

think there continues to be big opportunity on Sponsored Listing and on display. And if you look at the advertising as a percentage of our overall revenue and compare to some other big retail companies, you can see that we've got quite a bit of white space in order to grow that in the years to come.

Speaker 4

Thank you so much.

Operator

Thank you. Our next question comes from Deepak Mathivanan of Cantor Fitzgerald. Your line is now open. Please go ahead.

Speaker 5

Great. Thanks for taking the question. Maybe I'll start with VELGO. Now that the business has kind of returned to modest growth, what is required to accelerate further and get the growth rates on par with the results that we're seeing from some of the alternative accommodations providers in there? And then second question, maybe for Arian, I'm not sure if you're ready to comment about 2025, but maybe you can qualitatively discuss how we should think about kind of the cost side that's required to grow the business further and maybe the implications on margins for 2025?

Speaker 5

Thank you so much.

Speaker 2

Okay. Well, also, so on the Vrbo question, as we all know, Vrbo went through a migration at the end of last year, and that's why it had such a slow start to this year. And I would say the teams have been doing great work this year in adding Black product features, making the app faster, as I sort of described in my prepared remarks, doing work on supply. I would also call out we had this great marketing campaign with Nick Saban in the last couple of months, perhaps people saw it. It was a great performing campaign and drove a lot of conversion.

Speaker 2

As you think about Vrbo going forward, we need to continue that formula of continuing to improve the product, continuing to expand the supply and having great marketing. And as I mentioned, we've got some new supply that's in more urban destinations. I would say that we're under penetrated in the markets that we're in internationally. So we have a new general manager who's in, who's running Vrbo. We're looking at what are the longer term growth plans.

Speaker 2

So I'm confident that the basic formula we have right now layered on top of it where the market opportunity is will be what will drive growth. And I'd just add one other thing, which is all the work that we're doing to sell vacation rentals well on Vrbo will also help us sell vacation rentals on Expedia. We've had so much going on the last few years as a company that we haven't made a big concerted effort to sell vacation rentals well on brand Expedia. And again, all the work on Vrbo, on servicing, on communications and the like, will then help us as we turn to that for brand Expedia.

Speaker 3

And then as far as 2025, yes, we're not going to be providing any commentary in this call for that. We'll plan to give more updates on that for next call. But I would just say generally that we are very focused on both the top and the bottom line. And as you can see, we've done made incredible progress with getting cost out of cost of sales and overhead. And we're going to continue with that as we move forward into next year.

Speaker 3

Obviously, top line revenue growth plays is a play on what will happen on the bottom line. But I think the biggest line clearly as everyone knows is the marketing line. And so as we get these businesses back up to where they need to be as the product starts to get optimized more and more, we should be able to drive more repeat and direct behavior and therefore drive more marketing efficiencies as we've been seeing in Brand Expedia.

Speaker 5

Great. Thank you so much.

Speaker 6

Thank you.

Operator

Thank you. Our next question comes from Trevor Young of Barclays. Your line is now open. Please go ahead.

Speaker 7

Great. Thanks. First one, just back to Vrbo on the modest growth in the quarter. Can you just speak to the actual cadence throughout the quarter? It wasn't clear last go around whether July was still positive relative to the positive June exit rate.

Speaker 7

And then similarly for October, I think you had called out some of the increment weather issues. Was Vrbo still positive here at the start of 4Q?

Speaker 3

Yes. We're not going to give out sort of the monthly comps, if you will. But I think what the great thing is that we're seeing is that business is continuing to accelerate. So I mean, as we move to the quarter, we definitely saw that business accelerate. I would say that certainly when you are impacted by hurricanes and things that create some bumpiness in the results.

Speaker 3

But out of coming out of July, we saw incredible acceleration from that point forward.

Speaker 7

That's helpful. And Ariane, maybe one bigger picture one for you. You're now roughly 6 months into this new role. Can you highlight 2 or 3 things that have been positive surprises to you and maybe a few things that stood out as maybe more challenging than you had anticipated when you first got into the seat?

Speaker 2

Sure. Yes, I think look, I obviously knew the B2B, the private label business and the advertising business and the supply part of the company quite well, because I've been running those for a period of time. The consumer business, while I've been in the management team and I knew it well, that's the part that I've gotten much closer to in the last 6 months. On the positive is just how much passion and I would say awareness and love there is for our 3 big brands Expedia, Hotels dotcom and Vrbo. So that's sort of the positive surprise is just how much sort of love there is there.

Speaker 2

On the sort of what's been tougher is I think I appreciated all of the technology work that we've done on our platform and it is really enabling us to innovate faster or to have 1 customer identity and the like. But the connecting that directly into the brand value propositions, we had done that quite well on Expedia and I'm now appreciating just the work that we needed to do to get that into Hotels dotcom and Vrbo. And again, what's been wonderful to see is how quickly the organization and the brands are responding to that. And that's when I look at the acceleration we've had in the consumer business from Q1 to Q2 to Q3, it's seeing those daily improvements in the way that we're connecting in our brands themselves, what the value proposition is, what the marketing is and what the product and platform can do that gives me real confidence in the future.

Speaker 4

Great. Thank you both.

Speaker 2

Thank you. Thank you.

Speaker 6

Thank

Operator

you. Our next question comes from Conor Cunningham of Melius Research. Your line is now open. Please go ahead.

Speaker 8

Hi, everyone. Thank you. On the move to add 1,000,000 rooms from Expedia to Vrbo. Just curious on what drove that outcome? And then as you think about additional supply going forward for Vrbo, is urban market something that you're focusing on a little bit more than before?

Speaker 8

And is there any difference in returns from that move? Thank you.

Speaker 2

Yes. Thanks for the question. So we took the about 1,000,000 units that had been listed on Expedia and we moved them over to Vrbo. And these are this is inventory that's a little bit different from the other inventory that we had on Vrbo. So we've needed to figure out what's the right UX and design, what's the pattern for people shopping and discovering on them.

Speaker 2

But as I said in the prepared remarks, we've actually seen that that's allowed us to go after a part of the market that's more urban, that's shorter stay than we've been in before. And it's true that historically Vrbo has been a brand that has tended to be sort of beach and mountain and the like. And we think there's still opportunities for us to grow there and we'll also be looking at where else can we grow. In terms of are there different returns, again, it's early days for us in exploring that part of the inventory. But ultimately, what we want to do is make sure that people know the Vrbo brand.

Speaker 2

They understand that when they come to Vrbo, they're going to have whole homes and apartments. They won't have shared spaces. They'll get to redeem their one key cash and they'll have a full supply of whatever it is that they're looking for that we can fulfill for them.

Speaker 8

Okay. Helpful. And then you talked about or you touched a little bit on just the attach rate of other travel products. Obviously, your competitor talks a lot about that. I was just curious if you could just unpack that strategy a little bit more.

Speaker 8

And where does that stack up on the priority list? And you obviously have a lot going on, but is it up on up to the top of where you think? Thank you.

Speaker 2

Yes. Thanks for the question. Selling multiple items in a trip is the core DNA of Brand Expedia. Brand Expedia is multi line of business. So air, car, hotel, activities, cruise, it's all of that.

Speaker 2

And so we have a long history of being able to attach, whether it's attaching when you start with one product and add another or doing the actual dynamic packaging at the same time. So I would say that that's always been at the core of the strategy for Expedia. I highlighted the growth in our dynamic package travel, but also the multi item attach is something we continue to work on. It's certainly improved over time, not only in the UX and the design, but also in the recommendations. So being able to personalize what's the next best thing to recommend to a traveler by category and also by item.

Speaker 2

So I guess I would just conclude by saying it is important to us. It's a core part of Brand Expedia.

Speaker 6

Appreciate it. Thank you. Thanks.

Operator

Thank you. Our next question comes from Naved Khan of B. Riley. Your line is now open. Please go ahead.

Speaker 9

Great. Thank you very much. So Arian, you shared a stack with us about 150 basis point improvement in the repeat rates for 1 key users. How does that compare versus your own sort of expectations when you sort of launched this program last year? And what are the things that you control to kind of drive further improvement from these levels?

Speaker 9

So that's one question. The other one I had is on B2B. Maybe just it's seeing really strong growth. Just give us a sense of what the pipeline here looks like that can continue to drive the strong traction.

Speaker 2

Yes. So I'd say on One Key, right, it's been we launched it in the summer of 2023. So we've been pleased with the results so far. I shared some of the stats in my prepared remarks. I'd say we're especially pleased with our tiered member deals.

Speaker 2

So the silver, gold and platinum members, they're available everywhere, but we're seeing that that's about 30% of our travelers, that's 50% of our room nights. We also when we launched One Key, we're looking for cross sell across our brands. And as I shared last quarter, 30% of travelers who are redeeming their One Key cash on Vrbo after earning it on the other brands are actually net new to Vrbo. So that's great that we're seeing. And finally, I'd say, the One Key technology is giving us capabilities that we didn't have before.

Speaker 2

So things like gifting One Key cash that has an expiry date, which allows us to be more promotional in order to sort of drive purchases in a short window. At the same time that there's been a lot of positives, we're continuing to work to tune the value proposition by brand and by geography. So for example, I said, on Vrbo, we know that One Key is driving new travelers, but we're still assessing the impact of Vrbo earn on traveler shopping decisions every day. So the one key program obviously as Julie talked through it, it's in our contra revenue and we are interrogating the spend on loyalty in the same way that we do our marketing spend and the like and making sure that we're able to tune the program. And the good news is the way the technology is built allows us to configure it.

Speaker 2

So that's what I would say for One Key. On the question about B2B, as you said, we had another strong quarter at 19% growth, only a point down from last quarter. And the B2B business has a massive market. We can work with corporate travel agencies, offline travel agencies, online travel agencies, financial institutions that have their own loyalty programs. So it's true the last set of quarters, it's grown at a very elevated rate.

Speaker 2

Some of that was Asia that was really coming back. We believe in this business. We believe it will continue to be healthy double digit rates even if perhaps not at the elevated levels that we've seen.

Speaker 9

Thanks again.

Speaker 2

Thanks.

Operator

Thank you. Our next question comes from Mark Mahaney of Evercore ISI. Your line is now open. Please go ahead.

Speaker 6

Thank you. This is Austin Riddick actually speaking for Mark Mahaney. Congrats on the quarter. We would just love to hear your thoughts on the U. S.

Speaker 6

Alternative accommodations market, particularly as it relates to the recent regulatory updates coming out of California, Hawaii, etcetera. And do you think if these are basically one off situations or the start of a broader trend? Thank you.

Speaker 2

So I would just say all up, we work with local government to make sure that obviously we're abreast of the regulations. We're taking those into consideration. I think there's always a balance between the contribution to the local economy and following the regulations. But we believe there's a big market out there for alternative accommodations just like there is for hotels and the like, and that's not impacting our view of our growth potential.

Speaker 6

Thank you.

Operator

Thank you. Our next question comes from Jed Kelly of Oppenheimer. Your line is now open. Please go ahead.

Speaker 6

Thanks for taking my question. You mentioned integrating Vrbo with brand Expedia. Can you talk about the opportunity to integrate Vrbo with B2B? And then I didn't hear a mention of Hotels dotcom. Can you give us an update on how that's performing since you sort of re platform the loyalty program outside the U.

Speaker 6

S. And UK? Thanks.

Speaker 2

Yes, sure. Thanks for the question. On vacation rentals, as I said, yes, we are we already have some vacation rental inventory on Expedia, and we think there's a bigger opportunity. On B2B, we do have a few partners who are using our vacation rental inventory. As you can imagine on selling vacation rentals, there is some complexity that is different from hotels.

Speaker 2

Requirements on communication between the traveler and the owner, for example. And so we're testing it. We want to make sure that we're going to be able to deliver a great traveler experience to our B2B partners' travelers and to our hosts and owners. So I do see that as an opportunity in the long term. If you ask me on the list of priorities that our B2B business is going after, is this at the top?

Speaker 2

Probably not. But in the long term, this is a real opportunity for us. In terms of Hotels dotcom, I'd start by reminding us this is a brand that has very strong brand recognition and a large customer base. The performance in Q3 was stable, but it hasn't returned to growth. And this was a brand that was very impacted by our migration, by our change in loyalty program and our international pullback.

Speaker 2

Now as we are going back into international, hotels.com is benefiting. And we've got a new general manager in place who's looking at this with a fresh set of eyes. And I'm really excited about what he's going to do with the brand in the quarters to come.

Operator

Thank you. Our next question comes from Kevin Kopelman of TD Securities. Your line is now open. Please go ahead.

Speaker 6

Hi. This is Jacob in for Kevin. You mentioned the hurricane impact in October, but can you talk more about quarter to date trends and what you're seeing across your consumer brands? And maybe give color on your efforts to regain share in international markets? Thank you.

Speaker 3

Yes. We definitely saw an impact in October from Hurricane Milton. But I would say that it's material, but not anything that we thought it would be originally. So it came in better than our expectations. And the reality is that if you take things out of the picture for things like the hurricane, for the election, etcetera.

Speaker 3

We are actually seeing the underlying health of the business being really strong. So we're excited to see those we've entered into the

Speaker 2

Q4. And then on international, as we said last quarter, we're being surgical. We're looking market by market, understanding which of our brands has brand strength there and then going in with a full funnel market plan sorry, a marketing plan in order to start to regain share. But we're being quite surgical about it.

Speaker 6

Great. Thanks.

Speaker 2

Thanks.

Operator

Thank you. Our next question comes from Anthony Post of Bank of America. Your line is now open. Please go ahead.

Speaker 4

Great. Thank you. I apologize this has been asked already, but wanted to get into selling and marketing. I know B2B is a big contributor there, but when you back that out, how do you think about your efficiencies versus competitors? And are there costs that you think you can take out of there over the long term?

Speaker 4

Thank you.

Speaker 3

Yes. I mean, I would say that that is an opportunity for us. I think Arianna said in the past that we want to interrogate every line. And so it is something that we're looking at and we are delivering efficiencies. I think, obviously, as we've said, we've been investing at the same time back into Vrbo and international markets.

Speaker 3

And if you exclude that investment, we are actually seeing efficiencies, particularly in brand Expedia. And so this is more about us sort of getting the flywheel back on these other businesses, getting back to where they need to be. And we think we have an incredible opportunity to be able to deliver more efficiencies when that happens. At the same time, we need to be optimizing the product, the supply, and putting all of that together for these businesses to be able to deliver a value to the traveler that encourages them to return to our sites, as repeat behavior and direct. And so when that starts to happen is when we also start to see some of that leverage.

Speaker 3

But it's certainly something that we are laser focused on going forward.

Speaker 4

Thank you.

Operator

Thank you. At this time, we have no further questions. So I'll turn the call over to CEO, Ariat Goren, for any further remarks.

Speaker 2

So thank you all for your questions today. I'm very pleased with our Q3 results. We remain focused on accelerating growth in our consumer business, ensuring our B2B business remains industry leading and leveraging our unified tech platform to drive more innovation. We have a strong foundation in place to drive sustainable, profitable growth and I'm confident that we'll continue to create value for our travelers, partners and shareholders. Thank you.

Operator

That concludes today's call. Thank you all for joining. You may now disconnect your lines.

Powered by Quartr
Earnings Conference Call
Expedia Group Q3 2024
00:00 / 00:00