Lands' End Q3 2025 Earnings Call Transcript

Quartr
Provided by Quartr
December 5, 2024

Key Takeaways

  • In Q3, Lands’ End reported net revenue of $319 M, adjusted EBITDA up 17% YoY to $20 M, low-double-digit GMV growth, and a gross margin expanded ~360 bps to 51%.
  • Inventory position improved 20% YoY and churn rose double digits, driven by faster “wear now” products and supply-chain optimization via nearshoring to the Western Hemisphere.
  • Marketing enhancements, including personalization and a targeted tote bag campaign, boosted new-customer acquisitions by 20% in Q3, with younger consumers joining the brand.
  • Across channels, US e-commerce margin improved ~350 bps, European e-commerce margin rose ~900 bps with 13% profit growth, 3rd-party marketplace gross profit grew 20%, and B2B uniform revenue increased 7%.
  • For Q4, the company forecasts net revenue of $440 M–$480 M, low-mid single-digit GMV growth, and adjusted EBITDA of $43 M–$47 M; full-year net revenue is guided to $1.36 B–$1.40 B with EBITDA of $92 M–$96 M.
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Earnings Conference Call
Lands' End Q3 2025
00:00 / 00:00

There are 6 speakers on the call.

Operator

Good day, everyone, and welcome to today's Lands' End 3Q Earnings Call. At this time, all participants are in a listen only mode. Later, you will have the opportunity to ask questions during the question and answer session. Please note this call is being recorded. And I will be standing by if you should need any assistance.

Operator

It is now my pleasure to turn the conference over to Tom Altos.

Speaker 1

Good morning and thank you for joining the Lands' End earnings call for a discussion of our Q3 2024 results, which we released this morning and can be found on our website landsend.com. I'm Tom Altos, Lands' End Senior Director of Financial Planning and Analysis, and I'm pleased to join you today with Andrew MacLean, our Chief Executive Officer and Bernie McCracken, our Chief Financial Officer. After the prepared remarks, we will conduct a question and answer session. Please also note that the information we're about to discuss includes forward looking statements. Such statements involve risks and uncertainties.

Speaker 1

The company's actual results could differ materially from those discussed on this call. Factors that could contribute to such differences include, but are not limited to those items noted and included in the company's SEC filings, including our annual report on Form 10 ks and quarterly reports on Form 10 Q. The forward looking information that is provided by the company on this call represents the company's outlook as of today, and we do not undertake any obligation to update the forward looking statements made by us. Subsequent events and developments may cause the company's outlook to change. During this call, we will be referring to non GAAP measures.

Speaker 1

These non GAAP measures are not prepared in accordance with generally accepted accounting principles. A reconciliation of non GAAP financial measures to the most directly comparable GAAP measures can be found in our earnings release issued earlier today, a copy of which is posted in the Investor Relations section

Speaker 2

of our website at

Speaker 1

landsend.com. With that, I will turn the call over to Andrew. Thank you, Tom. Good morning

Speaker 2

and thank you for joining us today. Our performance in the Q3 of 2024 was characterized by the continued execution of our solutions based strategy and customer focus to drive higher quality sales. In the Q3, we delivered net revenue of $319,000,000 adjusted EBITDA of $20,000,000 a year over year increase of 17% and the low double digit percentage growth in GMV. Through the evolution of our we're further solidifying our position as a classic American lifestyle brand that creates solutions for life's every journey and attracting new and existing customers to our wide ranging assortment of fresh on trend items. At the same time, we're leveraging new and innovative tactics, including greater personalization across our marketing programs to best engage customers and drive greater buying throughout the year.

Speaker 2

Paired with our strong execution, we also delivered growth in gross margin and gross profit dollars in the Q3. When looking at our inventories, our efforts are continuing to yield results. In the Q3, we drove a 20% year over year improvement in our inventory position and a double digit increase in our churn rate. Our focus on newness of wear now products remain key to this success. By bringing customers relevant items faster, we're able to increase full price sales of quality inventory that fit the moment, thereby reducing the depth of promotions.

Speaker 2

One way we're optimizing our supply chain is by moving fabric closer to production with a focus on the Western Hemisphere, which helps reduce shipping time while diversifying our sourcing relationships. We are always focused on identifying efficiencies across our supply chain, and we will continue to take steps to innovate and enhance our resiliency. Critically, our ongoing efforts to redefine and elevate our brands across our marketing channels is proving fruitful. As we continue to showcase Lands' End as a quality brand that appeals to a wide range of consumers across price points, we're becoming a bigger part of the conversation on social media channels and ultimately more culturally relevant. Put another way, we're seeing greater impact from our work to build the brand from our deliberate investments in marketing rather than by relying on discounting.

Speaker 2

For example, our recent campaign to promote our family of iconic tote bags has been a success, thanks to a strategic marketing campaign, targeted promotional activity, and the first of its kind totes pop up in New York City. As a result, totes sales are up substantially year over year as our new customer acquisition from totes customers outpaced overall new customer acquisition for the quarter, largely driven by consumers much younger than our typical customer. Our Toast make great gifts for everyone, so order yours by December 8 and get it monogrammed in time for the holiday season. Thanks to our marketing efforts, we drove a 20% increase in new customer acquisitions in the Q3, and year to date, we delivered mid teens percentage growth in our new to file customers when compared to last year. Turning to product, our transitional outerwear, including our Wonder White franchise of fleeces and vests, performed especially well in the Q3, as did wear now items like our Anyweather fleece and bond coats.

Speaker 2

Additionally, sales of our layering products like woven tops, sweaters and flannels continued their momentum from Q2 despite a warmer fall. We saw strength in sweaters throughout the quarter and holiday sweaters performed especially well. We're also pleased with the strong response in home from our efforts to evolve and elevate that assortment. We're building a more authentic and innovative land's end digital experience to drive improvements in speed, personalization, loyalty, promotions and merchandising. As we discussed last quarter, supporting the execution of our strategy, we're in the process of implementing a new ERP to increase collaboration and planning across the business and with our partners.

Speaker 2

Turning to the performance of our various businesses. As a reminder, consistent with the evolution of our brand, we now discuss our business in terms of B2C and B2B channels. Beginning with our B2C activities, our U. S. E commerce business delivered its 7th consecutive quarter of margin improvement, with an increase of approximately 350 basis points as a result of our evolved marketing strategy and a more measured approach to promotions, which continued to drive higher quality sales, new to file customer growth and improved inventory management.

Speaker 2

Our strategy to maximize key events paid off well in the Q3. We did so with lower levels of promotional activity, which contributed to our strong gross margin performance. I'll discuss our plan to continue these efforts into the holidays in a few moments. Our European business continued its momentum during the Q3, more than offsetting consumer headwinds across the continent, with gross margin up approximately 900 basis points and gross profit up 13% year over year. This gross margin performance exceeded our expectations in both the U.

Speaker 2

K. And Germany, with the brand attracting new and existing customers to its balanced offering of weatherproof outerwear and elevated knits. We remain confident about the trajectory of our international business, have begun to look at geographic expansion both inside and outside of Europe and are continuing to focus on new customer acquisition efforts, while at the same time driving more full price sales in the region. Turning to 3rd party, we continue to see success in our strategy of focusing on assortments tailored to individual marketplaces strengthening our position as an elevated brand. We're seeing great traction with significant full price selling on the platform, driven by outerwear.

Speaker 2

Now on to licensing. Licensing continued to grow in the Q3. Our asset light licensing strategy continues to be a powerful part of our brand evolution and our customer acquisition strategy, helping to boost our relevancy with a large attractive base of customers. Our clubs channel performed well and we expect that strength to continue in the Q4. Looking at 2025, we are actively negotiating additional license arrangements and continue to believe in the capital light growth oriented results that this channel provides.

Speaker 2

While we recognize our new licensing royalties and fulfillment fees on our P and L, the GMV associated with this business allowed us to drive low double digit overall brand growth, build market share, and reach a much broader consumer base. Turning to our B2B Outfitters business. Our B2B business began to hit its stride during the quarter. We built a substantial new customer pipeline, emphasizing our leading market positions in banking, travel and health related sectors. We relaunched our website and catalog with a more contemporary feel and reorganized our sales team to emphasize these business segment oriented categories.

Speaker 2

As we elevate and expand our B2C channels, we are seeing the impact in our B2B channel as customers recognize us for our strong product capabilities, elevated assortments and competence in managing asset light, faster turning, quicker speed to market business. Revenue from our business uniform channel increased 7% year over year, primarily due to key wins, including the ramp up of our partnership with Wells Bagram to outfit approximately 35,000 employees across over 4,000 branches. Looking ahead, we are ambitious about this channel, believe we have a well defined market position and look forward to further leveraging it to provide recurring revenues and relatively high barriers to change. School Uniform had a terrific end to the season. Once again, we were able to meet the seasonal peak and deliver on the expectations of both our school customers and their parent purchasers.

Speaker 2

We're the leading market share provider in the channel and continue to pursue growth with both existing and new uniform customers. Our sales team has been notably busy since October with the exit of a significant industry player. Their diligence has provided opportunity to add a meaningful amount of customers, revenue and profit to the land's end school uniform business. I'm taking this moment to also reassure our existing customers that we have the capabilities to continue to deliver on our school uniforms promise while accommodating the incremental business. I'll now turn it over to Bernie to discuss our Q3 performance in more detail.

Speaker 1

Thank you, Andrew. For the Q3, total revenue performance came in at the middle of our guidance range at $319,000,000 a decrease of 2% compared to last year. When excluding the impact of transitioning the kids and footwear products to licensing agreements, total revenue grew by low single digits year over year. GMV increased low double digits for the Q3 of 2024, which exceeded our guidance. We delivered adjusted EBITDA of $20,000,000 in the 3rd quarter, which came within our guidance range and was a 17% increase over last year.

Speaker 1

These results reflect our continued efforts to prioritize profitability and balance sheet efficiency versus only the top line. We continue to improve profit margin across our business units, which has allowed us to continue to reinvest in the business. Gross profit increased by 6% compared to last year, driven by our 7th straight quarter of gross margin expansion. Gross margin in the Q3 was 51%, an approximately 360 basis point improvement from the Q3 of 2023. The margin improvement was driven by newness across the assortment and lower promotional activity.

Speaker 1

Our U. S. E Commerce business saw a sales decrease of 2% compared to the Q3 of 2023. Excluding the impact of kids and footwear, U. S.

Speaker 1

E Commerce sales increased low double digits year over year. We generated a 6% increase in gross profit dollars driven by continued efforts to prioritize higher quality sales. Our European e commerce business increased gross margin by approximately 900 basis points and gross profit dollars by 13% compared to the Q3 of 2023, with sales decreasing 5% year over year. Sales from lens and outfitters were down 1% from the Q3 of 2023. Sales from business uniform channel increased 7% over last year, primarily due to the ramp up of our partnership with Wells Fargo.

Speaker 1

Sales from our school uniform channel were down 8% year over year, driven primarily by the timing of customer orders compared to the prior year. Consequently, we are seeing the benefits of our higher quality sales approach in this channel, demonstrated by a profitable back to school selling season that has driven high single digit growth in gross profit year to date. Our 3rd party business gross profit dollars increased by over 20% compared to the Q3 of 2023, with revenue increasing by over 6% year over year. The increase was primarily due to revenue generated from licensing arrangements. Licensing and our presence across our 3rd party marketplace partners continue to help the business diversify and reduce risk to any one individual partner.

Speaker 1

As a percentage of sales, SG and A was 44%, which was an increase of approximately 250 basis points compared to 2023, primarily driven by reinvesting in the business through higher digital marketing spend focused on new customer acquisition. For the Q3, we had a net loss of $600,000 or $0.02 per share. We had an adjusted net income of $1,800,000 or $0.06 per share, which was within our guidance range. Moving to our balance sheet. Inventories at the end of the 3rd quarter were $336,000,000 compared to $422,000,000 a year ago.

Speaker 1

The 20% improvement in our inventory position benefited from our supply chain team's ongoing efforts to drive efficiencies, paired with our strategy to increase terms of our assortment. In terms of our debt, at the end of the Q3, our term loan was $250,000,000 and our ABL has $60,000,000 of borrowings outstanding, which was $50,000,000 lower than the Q3 last year. During the Q3, we repurchased $4,000,000 worth of shares under our $25,000,000 share repurchase authorization announced in March, bringing the balance of the remaining authorization to $16,000,000 as of the end of the quarter. Now moving to guidance. We are continuing to prioritize high quality sales and improved cash flows, which we expect to drive continued gross profit and margin expansion during the fall and holiday selling season.

Speaker 1

In the Q4, we expect net revenue to be between $440,000,000 $480,000,000 with gross merchandise value or GMV expected to be low to mid single digit growth. We expect an adjusted net income of $16,000,000 to $19,000,000 and adjusted diluted earnings per share to be between $0.51 $0.61 We expect adjusted EBITDA to be in the range of $43,000,000 to 47,000,000 dollars For the full year, we now expect net revenue to be between $1,360,000,000 to $1,400,000,000 while GMV is expected to be low to mid single digit growth. We now expect adjusted net income of $11,000,000 to $14,000,000 and adjusted diluted earnings per share of $0.35 to 0 point 4 $5 We now expect our adjusted EBITDA to be in the range of $92,000,000 to 96 $1,000,000 Our guidance for the full year incorporates approximately $35,000,000 in capital expenditures. As we have discussed, we expect our improved inventory management to enable us to maintain inventory at normalized levels and bolster our work to further expand gross margin moving forward. With that, I turn the call back over to Andrew.

Speaker 2

Thank you, Bernie. I want to spend a minute discussing our initial read on the Black Friday, Cyber Monday weekend. This kickoff to the holiday season was in line with our expectations and was further demonstration that our strategy is working. Throughout the weekend, we saw both longer tenders and newer to Lands' End customers visit, engage and purchase directly from Lands' End. We also saw balance across our channels, continued strength and growth in our licensed products and strong performance in our marketplace Taken together, we're pleased with this start to the holiday season.

Speaker 2

Before we conclude, I'd like to highlight 2 updates to our leadership team. First, I'd like to congratulate Kim Moss on her appointment as Lands' End's Chief Creative Officer. Kim previously served as our Senior Vice President of Products and Merchandising, where she plays a key part in our brand evolution efforts. I look forward to her future contributions in her new role, where she leads all elements of the creative vision for the Lands' End global brand. Secondly, in October, we announced that after over 30 years at Lands' End, Angie Reager, our Chief Transformation Officer, will retire effective April 15, 2025.

Speaker 2

Angie is a consummate leader who has not only been instrumental to the execution of our inventory strategy, but has become a trusted adviser. On behalf of the entire Lands' End team, I want to thank Angie for all her contributions. We wish her nothing but the best in her well deserved retirement. As always, I want to thank all of the Lands' End employees wherever they are for their dedication to the brand, the company and our continued success. With that, we look forward to your questions.

Operator

And we'll take our first question from Dana Telsey with Telsey Group. Your line is open. Hi, good morning, everyone. The new customer acquisition increase of 20% was definitely a call out. What are you seeing working there?

Operator

What are the demographics of these new customers? And how is it informing your product development? And then just getting some more color on the Black Friday weekend and the kickoff to this well, we're in the Q4, but the Q4, what are you seeing in terms of the promotional landscape given the fact of the strength of your margins? How much is internal versus external? And lastly, China, any percentage of goods from China and thoughts on tariff impact and what it may mean for pricing for you?

Operator

Thank you.

Speaker 2

Great. I'll kick off with China, Dana. We've worked to put some real agility into our supply chain over the last couple of years, and China now accounts for less than 6% of our open to buy. We had been progressively moving towards Western Hemisphere. We have taken the view that the closer we can get the product to our customer, the quicker we're going to be able to turn, and that works with our margin model really well.

Speaker 2

So we're not feeling much pressure around China. If there's anything specifically, it would be around cashmere, but that tends to be a smaller part of our assortment in any case. So we're good there. In terms of they kind of go together, the new customer and the promotional landscape in the Q4. If we look at the new customer, we're really seeing a couple of cohorts, which we talked about before on prior calls.

Speaker 2

We've got the resolvers, which tend to be our traditional customer, come back, tend to buy the same items, wear it out and come back, and then we've got a resolver who tends to be a newer customer. We continue to see the path with adding sorry, revolvers as our new customers. They tend to be 10 to 12 years younger. We see them coming in from all avenues, our website, our 3rd party business, our stores, and I can talk about the pop up that we had in SoHo because it sort of really spoke to sort of a cultural moment that we're having with our tote bags where we're able to reach out via influencers and target a customer who's in their late 20s to early 30s. So we're continuing to halo down and reach this new group, and they come with a very much a fashion forward perspective.

Speaker 2

You're seeing that in our assortment. I know that you spent time on our site, Dana. I think you'll see that there's more fashion on there, and we've modernized whole parts of the assortment. So even if I say something as traditional as our Starfish pant, which is probably 30 years old at this point, we have modernized it so you can buy the existing pant for the traditional customer, and you can buy an elevated version of it or a more fashionable version of it for our newer customer. It is a trick to be able to keep these 2 customer cohorts together because we want both of them.

Speaker 2

It isn't a needing both of them. We want both of them. We want to be a family lifestyle brand and being able to have these 2 cohorts and be able to reach them via the appropriate marketing is absolutely critical. I would say to that where there might be more traditional reaches from, say, Facebook to our more resolver based customer, we would use pop ups or we would use social media or we would use influencers to our newer revolver customer and influencer now called Park, who has a pop up in Miami and our website where she's customizing Lands' End Toast. In terms of the promotional landscape, we're not going to buy into the promotional landscape, Dana.

Speaker 2

It's like we have our model for our business and we're going to stay very firmly on it, which is managing our inventories tightly, bringing the best product to market that we can and being far less promotional than we have been in the past, and we will continue to drive gross margins. So it should come as no surprise that the Q3 gross margin was the highest that I can find in any quarter, going all the way back to the IPO. I think that's a pattern that we'll continue with. We see that that's a way to win versus just playing the promotional game.

Operator

Thank you.

Speaker 2

Thank you.

Operator

Thank you. We'll take our next question from Eric Spare with SCC Research. Your line is open.

Speaker 3

Good morning.

Speaker 1

Good morning, Eric.

Speaker 3

Hey. Let's talk a little bit about licensing. First of all, I know you talked about aggressively kind of adding more licensing. What is kind of the criteria when you look for new licenses and where do you want to go? And could you ask Juan, could you remind us of is new that beyond the 2 licenses you have coming up for 2025?

Speaker 3

And how should we be thinking about longer term the split kind of here between licensed product and non licensed product?

Speaker 2

Sorry, what was the last part? You broke up on me there, Eric.

Speaker 3

I'm sorry, the split between longer term, what should be the split between amount of licensed products sold versus non licensed product?

Speaker 2

I'll start with that one. It's an eightytwenty rule in there. I think about 20% of what we should be doing should be coming from licenses. I've been doing this for a lot of my career, and I think when you start to become over licensed, you probably give up too much brand control. Mostly it's about just trying to keep the whole concert that's like playing it versus playing to the same beat.

Speaker 2

And if you have too many licensees, that becomes a challenge. And I've talked before about just trying to manage to between 510 licensees for the whole of the business. For licenses that we'll be adding on top of the ones we've discussed, Home Starts in 2025, We will continue to provide our own home merchandise on our site, although we've given ourselves the option to be able to buy from our licensed partner and we can evaluate that as we go forward, but we just didn't have the experience of selling it in outside of our digital channels. We're looking at non core categories, so I would think beauty is one that we continue to look at. We look at things like luggage, we look at like luggage.

Speaker 2

We look at things like fragrance. There's a number of areas that we can lean into in that space, and we'll continue to do that. The other big one that's going to be coming up is international. The 3 license groups that we've talked about, one's product, one's channel and one's geographic. And I think what you'll see as we build the brand up over the coming months that we'll start to look more towards international, and were already out talking to a number of potential partners about it, and I think that could be very positive for the business and really start to balance out that sort of like heavy North American reliance that we have.

Speaker 2

You can ask me a question on licensing criteria. The criteria is, first of all, the partner has to be established in this space. I've seen a lot of deals in my career that just don't work out because you went with the highest, most attractive set of economics that the partner wasn't able to deliver on it. And in particular, I've seen vendors struggle with this the most or manufacturers struggle with this the most where they think they're going to capture 70, 80 points of margin, and the reality is they forgot about the whole cost structure. So we need established partners that we can lean in.

Speaker 2

They've got a proven track record in this space, and then really they have to mesh up with our brand values. I mean they have to be ready for life every journey. It's the promise we make to our customer and we view customers who shop licensed products or licensed channels just as importantly as we view the customers who shop our owned channels and we have to have that promise kept. So that's going to be the materially important part obviously behind that. We're going to look at the economics, which is going to be a combination of royalty and minimum payments, and we like that.

Speaker 2

It gives us good longevity and protection to both our P and L and balance sheet. I would say this, just to underscore it all, that capital that asset like capital model of licensing is really important to us, and I think it came through very clearly in the numbers where we had a strong double digit GMV growth as a company. So Lands' End is gaining market share and it very clearly is starting to come through in our profitability.

Speaker 3

Great. One last quick, about inventories. You've done a tremendous job of reducing inventories and listening kind of to the licensing and kind of where you're resetting the manufacturing. It sounds like there is actually probably still more there. How should we be thinking about the opportunities inventories even though you've spent the last 7 quarters reducing the inventory amount?

Speaker 3

Thank you.

Speaker 1

Yes, Eric. We expect to normalize inventory levels going forward As we continue to improve our infrastructure and our supply chain processes, there will be some efficiencies built into that where we'll be able to, as Andrew said, near shore for product and not have to have it on our balance sheet and be able to buy closer to trend. So, we're excited about that going forward, but you can think of our inventory levels now as being our normalized levels going forward as we build those efficiencies.

Speaker 3

Okay, great. Thank you and good luck for the rest of the holiday season.

Speaker 2

Thanks, Eric. Take care.

Operator

Thank you. We'll take our next question from Alex Fuhrman with Craig Hallum Capital Group. Your line is open.

Speaker 4

Hey, guys. Thanks for taking my question and congratulations on a strong quarter during what seems like has been a pretty promotional holiday season for a lot of retailers here. Wanted to ask just about the guidance, if we could just drill into the revenue versus GMV. It looks like a little bit lower GMV guidance despite revenue guidance being within the prior range, albeit a little bit lower at the midpoint. Is there a simple explanation there?

Speaker 4

Or is it just a matter of a small move lower and that's the fall there is to it?

Speaker 1

Yes, Eric. Of course, our U. S. E commerce has the impact of transitioning our kids and footwear products to licensing arrangements. So naturally, the revenue year on year will be lower in that business.

Speaker 1

But those businesses lean heavier into Q4. So there will be a little more effect on the revenue line in Q4. But that does not affect GMV as those businesses will be selling Lands' End branded product.

Speaker 4

Okay. That's helpful, Bernie. And then just big picture, marketing over the last year or so, you guys have been spending a lot more on marketing and seem to be getting a very strong return on that. Are there opportunities to continue to increase marketing spending next year and in future years off of this base? Or do you feel like you found a pretty good level for now?

Speaker 1

We've spent the year investing in our marketing. As you can tell that it's driven a very nice new customer acquisition, which we expect to create a flywheel and drive additional business going forward. As we generate those additional revenues, we expect to then still spend a percentage of that, an equal percentage on marketing to keep that flywheel going. So we feel strongly that it will stay on a percentage basis and we'll be able to start. As we improve our gross margins over the year, we've spent some of that investing in this marketing and new customer acquisition and I think we'll be able to start leveraging that going forward.

Speaker 4

Okay. That's really helpful. Thank you.

Operator

Thank you. We'll take our last question from Steve Silver with Argus Research. Your line is open.

Speaker 5

Thanks, operator, and thanks for taking the questions. I was curious about the rollout of the 3rd party business

Speaker 2

over the

Speaker 5

last couple of quarters. There's been a lot of talk about the expansion of the roster, including Nordstrom and Costco among others. I'm curious as to how long do you expect that will take to kind of translate into increased traffic to the Lands' End website, which you guys have talked about in previous quarter and the double digit increase in GMV in Q3. Curious as to how much of that you attribute to the 3rd party expansion versus other channels? I'm just trying to get a sense as to the data you're capturing from these 3rd party businesses in terms of your new customer acquisitions, in terms of what percentage of that is organic versus coming to you from these 3rd parties?

Speaker 2

Yeah, we first of all, good morning, Steve. How are you doing?

Speaker 5

I'm well, thank you.

Speaker 2

It's a great couple of questions. I'm going to take the first one on the 3rd party business. We started Nordstrom in the summer and it has exceeded all our expectations. What's been interesting is that we're tailoring each of these businesses to a specific customer, so we will merchandise accordingly from both the assortment and the price point. So for example with Nordstrom, we've already found that there's a very strong school customer on there and we're finding that we're able to be actually at the moment Nordstrom's only resource for school, and it's really opened up a new avenue for us.

Speaker 2

And so there is a lag between seeing those customers from the Nordstrom website onto the Lands' End website. But we do see them because we curtail the inventory, we curtail the assortment, we make it quite specific, and then we use that to find their way back. Our data, we do spend a lot of data on this, 3rd party, we think it's been one of the biggest areas from which we grab customers. Now there's a second part to this question, which is Costco. Costco is managed at arm's length.

Speaker 2

It's a licensed partner where we manage that Nordstrom's relationship very specifically ourselves, and that's from our end, that supply from our inventory, but with a Costco that supply from a partner inventory, so it's harder for us to get the data. Here's how I view it, though. Having that physical manifestation of the brand in like minded retailers, and while Costco is a club, I very much view it as a like minded retailer given the demographics of the customer, It presents almost as a store in many ways. It opens us up not just to our existing consumer shopping there, but very much to a new consumer. And we do see the benefit as we go back and look at our customers and try and match up against those that we survey to see if there's a growing percentage of them come from Costco, for example, and we do see that coming through.

Speaker 2

But in terms of hard and fast being able to tie that together, we don't have the insights given the arms length nature of that licensing agreement versus owning the 3rd party.

Speaker 1

Yes. And to add on to that, Steve, the new customers in Marketplaces, 80% of our sales on Marketplaces are from customers who either have never shopped or haven't shopped with Lands' End in over 5 years. So it's a new customer we're attracting there. And then the benefit of the marketplace, as Andrew says, is we are fulfilling that product from our single source of inventory. So 1, it derisks our inventory, but 2, more importantly from a customer acquisition standpoint, is we are getting the information on that customer and knowing what that journey is for that customer, which as we're only a year or a couple of years into our expanded marketplace that we're starting to build those customer journeys and truly

Speaker 2

understand where their next purchase is from. Is it from that same marketplace? Is it on landsend.com? And it's data analytics that we're very excited to keep learning from. And we're seeing customers come from many avenues.

Speaker 2

We're really only a year into our journey on Instagram, and we have 200,000 followers now. So we're able to see customers from places where we've never seen them before. So what Bernie is saying is right, we've invested against understanding that customer journey. It's why we're so excited about the new customers that we're seeing to file in the Q3 and into the Q4 where they're coming in, they're younger, they come from many venues and they're much more about occasion buyers than they are necessarily about an event buyer. I think that high intent is really transferring through to much, much stronger margins for us and we'll continue to do so.

Speaker 5

Great. I appreciate all the color and again best of luck for the rest of the holiday season.

Speaker 2

Okay. Thank you very much. Take care. Happy holidays.

Operator

Thank you. And that concludes today's teleconference. Thank you for your participation. You may now disconnect.

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