Infosys Q4 23/24 Earnings Call Transcript

Quartr
Provided by Quartr
April 18, 2024

There are 11 speakers on the call.

Operator

Please note that this conference is being recorded. I now hand the conference over to Mr. Sandeep Mahindra.

Operator

Thank you and over to you, sir.

Speaker 1

Hello, everyone, and welcome to Infosys earnings call for Q4 FY 'twenty four. Joining us on this call is COO and MD, Mr. Salil Parekh CFO, Mr. Jayas Sankarajka and other members of the leadership team. We'll start the call with some remarks on the performance of the company, subsequent to which we'll open up the call for questions.

Speaker 1

Kindly note that anything we say that refers to our outlook for the future is a forward looking statement, which must be read in conjunction with the risks that the company faces. A complete statement explanation of these risks is available in our filings with the SEC, which can be found on www.sec.gov. I'd now like to pass on the call to Salil.

Speaker 2

Thanks, Sandeep. Good evening and good morning to everyone on the call. For the financial year 'twenty four, our revenue growth was at 1.4% in constant currency terms. Our operating margin for the full year was 20.7%. For large deals, we had an excellent year and the 4th quarter.

Speaker 2

For the full year, we were at 17,700,000,000 dollars in large deals comprising of 90 deals. For Q4, we had $4,500,000,000 in large deals. This is the highest ever large deal value in the financial year for us. This is a reflection of the trust our clients have in us. We see good traction in cost efficiency and consolidation deals.

Speaker 2

For Q4, our year on year revenue growth was flat in constant currency and declined by 2.2% quarter on quarter. Our operating margin for Q4 was 20.1%. We had a one time impact in Q4 that Jayesh will comment on. We're seeing excellent traction with our clients for generative AI work. We're working on projects across software engineering, process optimization, customer support, advisory services and sales and marketing areas.

Speaker 2

We're working with all market leading open access and closed large language models. As an example, in software development, we've generated over 3,000,000 lines of code using 1 of generative AI large language models. In several situations, we've trained the large language models with specific data within our projects. We've embedded generative AI in our services and developed playbooks for each of our offerings. We're committed to ethical and responsible use of artificial intelligence.

Speaker 2

We became the 1st IT services company globally to achieve the ISO 4,200,120,23 certification, testifying to a commitment to excellence in AI Management. All of our work in AI is part of our Topaz offering. Our cloud work is growing well. We continue to work closely with the major public cloud providers and on private cloud programs for clients. Cloud with data is the foundation for AI and generative AI and Cobalt encompasses all of our cloud capabilities.

Speaker 2

Data is the other foundation for AI and generative AI. We see data structuring, access, assimilation critical to make large language models and foundation models to work effectively and we see good traction in our offering to get enterprises data ready for AI. We are delighted to announce a strategic acquisition of a company in the engineering services space this quarter. Some examples of the work we're doing for a large U. S.

Speaker 2

Company, we've engineered an enterprise grade generative AI platform that has been rolled out to over 60,000 users. We're working with a large bank and helping them roll out an internal enterprise wide company specific generative AI instance of knowledge assistant. We continue our focus on our margin program. We saw good impact of this during the financial year. Our employee attrition was low at 12.6%, down from 20.9% in the previous year.

Speaker 2

As we look at the start of the financial year 'twenty five, we see the discretionary spending in digital transformation work at the same level. We see focus on cost efficiency and consolidation continuing. Our large deal wins in the prior financial year will help us in financial year 2020 5 for our revenue. We also see normal seasonality as we plan this financial year in terms of guidance. With that, our revenue growth guidance for financial year 'twenty five is 1% to 3% growth in constant currency.

Speaker 2

Our operating margin guidance for the financial year 'twenty five is 20% to 22%. With that, let me hand it over to Jayesh.

Speaker 3

Taril, hello everyone and thank you for joining the call. At the outset, I must say this is an incredible privilege and honor to be the CFO of this iconic organization I would like to thank Salil, Nandan and the entire Board for their confidence in me. As I step into my new role, my areas of focus will be further strengthen collaboration with business to increase our market share, work with Salil and Rest of leadership towards tighter execution and continue to steer Maximus program, expand operating margins and improve cash flow in the medium term. Coming to our Q4 results. Coming to our Q4 results, revenues were flat year on year in constant currency terms.

Speaker 3

Sequentially, revenues declined by 2.2% in constant currency and 2.1% in dollar terms. During the quarter, we had a renegotiation and rescoping of contract with 1 of our financial services client, which led to slightly over 1% impact on Q4 revenues. While the part of the work got rescoped, over 85% of the contract is still with us. FY 'twenty four constant currency revenue growth was 1.4%. Normalized for the impact of revenues from the FS client, the revenues for FY 2024 was within our guidance range of 1.5% to 2%.

Speaker 3

Operating margin for Q4 was at 20.1%, a decline of 40 bps sequentially, bringing the FY 'twenty four margins at 20.7%, well within the guidance band of 20% to 20 2% for the financial year 'twenty four. The major components of QoQ margin works for the quarter are as follows: headwinds of 180 bps comprising of 100 bps from the one time impact of contract renegotiation and rescoping, 80 bps from additional impact on salary increases, higher brand building and Visa expenses, partially offset by tailwinds of 140 bps comprising of 60 bps from lower postpaid customer support, lower provision for client receivables, etcetera, 40 risks from Project Maximus and 40 risks relating to Q3 impact from cyber incident. Headwinds at the end of Q4 headcount at the end of Q4 was over 3,000,000, which led to further increase in utilization excluding trainees to 83.5%. LTM attrition for Q4 reduced further by 0.3% to 12.6%. Unbilled revenues dropped for the 4th consecutive quarter to 1,700,000,000 dollars This is a reduction of $291,000,000 in FY 'twenty four, which is reflecting in increased cash flows.

Speaker 3

Free cash flows for the year was $2,900,000,000 which is a 14% increase over FY 'twenty three. Free cash flows for Q4 was extremely strong at $848,000,000 which is the highest in last 11 quarters. This is a result of our focus on improving working capital cycle. DSO for the quarter was 71 days compared to 70 days in Q3. Consolidated cash and cash equivalents stood at $4,700,000,000 at the end of the quarter.

Speaker 3

Yield on cash was at 7.1% in Q4 and return on equity improved to 32.1%. ETR for the quarter was 22.2% after accounting for favorable orders, we expect the FY 2025 normalized ETR to be within 29% to 30% range. We had another strong quarter in terms of large deal wins, $4,500,000,000 of TCV from 30 deals, including 2 mega deals. 44% of this was net new. We signed 8 large deals in communication, 6 each in BFSI and Retail, 4 each in Manufacturing and Life Sciences, 2 in URS.

Speaker 3

Region wise, 16 were from North America, 10 from Europe and 4 from Rest of the World. We ended FY 2024 with our highest ever large deal of TCV 17,700,000,000 dollars comprising of 52 percent net new and 8 mega deals. This is a clear validation of relevance of our service offerings, deep client relationships and leadership strength. The Board has declared a dividend of INR 20 for FY 2024 along with special dividend of INR 8 per share. With this, the total payout for FY 2024 will be 85 percent of FCF in line with our capital allocation policy.

Speaker 3

The Board has approved the capital allocation policy for the next 5 years. Effective FY 2025, the company expects to continue the policy of returning approximately 85 percent of free cash flows cumulatively over a 5 year period through a combination of semi annual dividend and our share buyback special dividend subject to applicable laws and requisite appeals. Under this policy, the company expects to progressively increase its regular dividend per share. Project Maximus, our comprehensive margin expansion program, continued to run well across 5 pillars. This is reflected in more stability in margins for FY 2024 over 2023 compared to the previous years despite the headwind from lower growth in FY 2024.

Speaker 3

Some of the tracks where we have made progress are value based selling, automation and AI and sub tracks within the efficient pyramid like lower subcons, higher utilization and higher ratio. We continue to focus on optimizing various tracks to increase operating margin in the medium term. Coming to the industry verticals, we continue to see macroeconomic effects of high inflation as well as highest interest rates in BFSI. This is leading to cautious spend by clients who are focusing on investing in services like data, digital, AI and cloud. Financial services firms are actively looking to move workloads to cloud.

Speaker 3

Pipeline and deal wins are strong and we are working on with our clients on cost optimization and growth initiatives. Manufacturing witnessed a double digit and broad based growth in FY 2024. There is increased traction in areas like engineering, IoT, supply chain, smart manufacturing and digital transformation. In addition, our differentiated approach to AI is helping us gain mind and market share. Topaz is resonating well with the clients.

Speaker 3

We have a healthy pipeline of large and mega D. In retail, clients are leveraging GenAI to fame use cases for delivering business value. Large engagements are continuing as for HANA and along with infra apps process and enterprise modernization, cost takeout remains primary focus. Clients in communication sector continue to be cautious with growth and challenges. New CapEx allocation remains under check, while the budget remains tight.

Speaker 3

We see opportunities in cost takeout, AI and database initiatives. Growth in coming quarters will be led by ramp ups of previously 1 deals. URS clients are taking cautious approach with focus on cost optimization and AI driven efficiencies. We are witnessing more deals around vendor consolidation and infra managed services. Deal pipeline of large and mega deal is strong due to our sustained efforts and proactive pitches of our cost takeouts and digital transformation etcetera across the sub sectors.

Speaker 3

Macro concerns in high-tech continue leading to delays in deal closures, decision making and planned repurposing expense, discretionary programs are kept on hold. In FY 2025, therefore, we expect growth to accelerate from FY 'twenty four levels in Financial Services and Telecom verticals due to large deal wins. Manufacturing sector, while still showing us healthy growth, will see lower growth than FY 2024. Hitech is expected to remain soft. Driven by our current assessment of business environment, including continued softness, discretionary spend and ramp ups of mega deals won earlier.

Speaker 3

We expect FY 2025 growth to be 1% to 3% in constant currency terms. Our operating margin guidance for the year is 20% to 20 2%. Guidance for FY 2025 does not factor in today's acquisition of FinTech. With that, let me open the call for the questions.

Operator

Thank you very much. We will now begin the question and answer The first question is from the line of Moshe Katri from Wedbush Securities. Please go ahead.

Speaker 4

Thanks. And Jayesh, welcome and congratulations in terms of your renewal at Infosys.

Operator

So sorry to interrupt you. Your voice is not coming clearly. May I request you to speak a little louder, please?

Speaker 4

Yes. So first my first question has to do with the June September quarters that tend to be seasonally the strongest in the industry. Can you provide any color on sequential growth for March June given your guidance for fiscal 2025? Thanks.

Speaker 3

So Moshe, this is Jayesh here and thank you for the wishes. If you look at within our guidance range of 1% to 3%, we expect normal seasonality, which means that H1 would be stronger than the H2.

Speaker 4

Okay. And then given you indicated that the fact that feather the Fed cutting rates is going to be kind of delayed and pushed out and that's impacting demand for discretionary spending. Are clients also talking about the past few weeks, the political instability in the Middle East that's also kind of a one of those negative headwinds there?

Speaker 2

Hi, Moshe. This is Salil. I think I understood the question. We spoke a little bit about the outlook in terms of discretionary and digital. And I think your question is, is the current Middle East situation what clients are talking about.

Speaker 2

So in general, the sense we've had in discussions with clients is on the discretionary work and the digital transformation work, it's about the same mindset as it was in the past financial year recently like in Q4, Q3. Now I'm sure we've not specifically heard any commentary on this situation, but I'm sure that's something that people are thinking about. But it's one among many factors that are playing out is my guess.

Speaker 4

Understood. Thank you.

Operator

Thank you very much. Next question is from the line of Ankur Rudra from JPMorgan Chase and Company. Please go ahead.

Speaker 5

Hi, thank you and welcome, Jaysh on

Speaker 3

the new role. So the

Speaker 5

first question is, Salil, the environment clearly appears difficult. Now the main thing that we find a bit difficult to understand despite that, the lack of revenue acceleration despite very impressive large contract signings that you've enjoyed for close to a year now. Could you maybe elaborate a bit more on the persistent disconnect? And if the large deal signings is something that we should pay attention to if this environment continues?

Speaker 2

So thanks Ankur, this is Saleel. What we are seeing first on large deals is especially for cost efficiency and consolidation, we are proving to be a good choice for clients and that's where we're seeing a tremendous benefit for what is going on. The next in terms of what we've given is guidance. So first, what we see is the digital transformation or discretionary thinking from clients is remaining similar, which is which was slow in the past in Q4, Q3. We see that continuing on.

Speaker 2

So that gives

Speaker 3

some of

Speaker 2

the ways where revenue is less within our guidance outlook. The large deals prove a positive part of that outlook and those are the puts and takes. Now we see in financial services, the coming year appears better. This is not like digital discretionary alone. It's across the industry.

Speaker 2

Whereas on manufacturing, we are seeing which we had a good growth in financial year 2024. We're seeing we'll still have growth, but a slower growth in financial year 'twenty five. And those are the sorts of puts and takes which give us this type of guidance with some things which are supportive and some things which are constraining.

Speaker 3

No, thank

Speaker 5

you for the additional color. I mean maybe just ask another way. If you just report your large contract signings on your contracts that have over certain threshold, if we were to look at the overall contract signing, would that will the momentum there be more similar to the revenue momentum we see?

Speaker 2

So there, we don't, as you know, disclose the other non large deal signings. Again, the overall color of the pipeline and the deal wins is good. But what it doesn't take into account is when some things on a digital transformation or on discretionary slowdown. So that doesn't come into the game when you look at some of the deal wins at whatever size. Those are the puts and takes that we see as we build the forecast for next year.

Speaker 5

And so just one last clarification, the 100 basis points impact you highlighted, Jaish, is that revenue impact combination of the impact of the rescoping, which is probably one time and a penalty because it seems a lot more than 15% of one time?

Speaker 3

Hi, Ankur, and thanks for the wishes at the beginning. That 1% impact or over 1% impact of revenue is reflecting into the margin pretty much directly in terms of 100 basis points. So that's the majority or large vast majority of the impact.

Speaker 5

Okay. So that's not a revenue impact, that's a margin impact to clarify that?

Speaker 3

No, it's a revenue impact. That's what I said. It's a revenue impact of 1%, which is flowing down to margins directly. [SPEAKER SRINIVASAN VENKATAKRISHNAN:] Okay.

Speaker 5

Let me repeat. My question was 1% seems a lot more than 15% of 1 client because I think you've said you've retained 85% of scope. So there seems to be more than the impact of rescoping. Is that a one time impact which will reverse and then the rescoping only will be part of this? That was the question essentially.

Speaker 3

Yes. So Ankur, when you have when you risk for 15% of the impact doesn't mean that the I mean 15% of the work doesn't mean that 15% of the revenue goes away in 1 quarter, right? It depends on how much of work you have done, how much of the impact you are therefore taking, right? There's no penalty per se. It's a question of how much of work I've done and how much of that goes away pretty much.

Speaker 3

Okay. Thanks. And that whole of 15% has gone away in 1 quarter, right? So it's a 15% of the overall work which got rescoped.

Speaker 5

Okay. Appreciate it. Thank you, Nvessel Bhargava.

Operator

Thank you. The next question is from the line of kawaljit Saluja from Kotak. Please go ahead.

Speaker 6

I have a couple of questions or maybe slightly more than that. The first question is on the guidance in itself. I know it has been more of quite a series of misses in FY 2024. What are the learnings you have incorporated when you basically have taken a stance or taken another stab at guiding for FY 2025, yes? That's the first question.

Speaker 2

Hi, Kaval. This is Salil. So what we've attempted to do in the guidance is look at what we have seen, for example, on digital work and discretionary work, which is reducing or slow in

Speaker 3

the coming financial year where

Speaker 2

we don't see the change. And then layer in what we see in terms of the large deal wins into the financial year 'twenty five. And then as in sort of most years, we have a view of seasonality where the H1 is stronger than the H2 for us at Infosys. Typically, we see that impact with a slower Q3, Q4. So that's how we have attempted to build the guidance that we put in 1% to 3%.

Speaker 6

Okay. Is that correct?

Speaker 3

And first, I may add, when we started the year last time, we were also coming from a very high growth environment, right? So we had that kind of exit trajectory that was also helping from a guidance perspective or that was getting baked in a guidance perspective. Today, when we are looking at it, we are coming out of a 1.4% growth. And that's why I believe that kind of a tailwind is not there in any case in the guidance.

Speaker 6

Okay. Fair enough. The second question that I had is that can you detail the reasons or factors that led to the rescoping of projects with a large client? Typically, your large deals do carry execution risks. So what are the learnings from the past large deals that you have signed, which have incorporated in the current crop of large deals here?

Speaker 2

This is Salil. First, I think what we have seen across the board is we have had tremendous success in the large deals and the various delivery of that. Some of the learnings we're putting in place in general not from a specific deal is more to do with how we understand complexity, how clients look at complexity and how we make sure that we remain aligned in that. On the specific deal, there is no other comment. We've made a statement in all our press notes.

Speaker 2

There is no other comment on that specific situation.

Speaker 6

Okay. The final question that I had is to you, Jayesh, that last year, there was a mention that the endeavor would be to expand operating margins. I think the guidance band for FY 'twenty five is unchanged. So is there a time line when which within which you intend to expand or increase your operating margins? And what are the factors or the type of environment that is required to push through the margin expansion as such?

Speaker 3

Yes. So, Kavan, even if you remember, the last time as well we had paid our endeavor is to improve margins or operating margins in the midterm, right? And we still maintain that. We haven't changed from that. The project MAXIMUS is in work.

Speaker 3

We have seen encouraging results, as you can see, even from the walk up this quarter or the previous two quarters. We have called out the benefit that we have got from Project Maximal. If you look at FY 2025 guidance and the puts and takes of those guidance is we do bake in the revenue growth that we are envisaging. On top of that, we had a comp flow through of last year. We did our comp increase from November.

Speaker 3

So there's a full year impact or additional 7 month impact coming in, in the next financial year plus the comp that we will do for this financial year. So those are the headwinds. And in terms of tailwinds, our utilization is still tied below our comfort level of 84%, 85%. We our subcons are still higher from where we think we can operate in an optimum level of 5% to 6% efficient pyramid. We can improve roll ratios.

Speaker 3

In an ideal scenario, if the growth is better, the ability to improve load ratio is much better. But even in a constrained environment, we are improving load ratio. So those are the factors on efficiency, Ramesh. On the Gen AI and automation, we have done a lot of progress and we are doubling down on that. So I think all of those are baked in, in the current guidance of 2020 to 2022.

Speaker 3

But our endeavor is continues to improve operating margins in the midterm. Okay.

Speaker 6

Thank you for answering my questions and wish you

Speaker 7

a good 2020. Thank you.

Operator

Thank you. Next question is from the line of Kumar Rakesh from BNP Paribas. Please go ahead.

Speaker 7

Hi, good evening. Thank you for taking my question. My first question was on BFSI.

Operator

Hi, is this better? Yes, please go

Speaker 6

ahead.

Speaker 7

Sure. So my first question was on BFSI. So even if we adjust for this contract renegotiation, the vertical seems to have still declined by about 3% to 4%, while some of your peers have started talking about recovery in BFSI and they have also saw the recovery in the March quarter. So is there something outside of this contract negotiation also which happened in the vertical which is specific to you?

Speaker 3

So Kumar, if you look at BFSI, I think one is we have a larger BFSI portfolio. 2nd is our discretionary share on the BFSI has been higher and that is what is impacting our overall portfolio from the growth perspective. I don't think it's significantly different from the company's overall headwinds. BFSI also has a similar headwind in terms of the accretionary work that we do with the clients. In addition to that, we do have exposure to mortgages, etcetera, which has as we have called out earlier, which has remained softer in this environment.

Speaker 3

But as you hear from us, we have called out that we expect the FSI in FY 'twenty five to be better than FY 'twenty four. So we do see some encouraging outlook there.

Speaker 7

Okay. And from the renegotiation part itself, is the impact fully reflected in this quarter or there could be more impact going into the next quarter?

Speaker 3

The impact is completely taken in this quarter.

Speaker 7

Okay. Got that. And my second question was around the margin guidance, which you have spoken about. So your global peers as well as domestic peers, all of them usually have spoken about margin expansion, confidence around margin expansion this financial year itself. So I appreciate your target of medium term margin expansion.

Speaker 7

But would you say you are confident of margin to have bottomed out around the levels where you currently are seeing or the kind of mix you have in the order book holds you back from giving any directional sense on that?

Speaker 3

So, I mean, Kumar, there we're not guiding which part of the 2022 we will be. As I said earlier, our endeavor is to improve margins from where we are, but we are not giving the financial year 'twenty five guidance. If you go back to the puts and takes, we do have some headwinds in terms of compensation, some of these large deals ramping up during this year as well as we have tailwinds coming from pricing, coming from Efficient Pyramid, the automation and Gen AI we are deploying. So we will not leave any stone unturned on this project, but we have not yet guided in terms of where we will end up in this year within this plan.

Speaker 7

Got it, Jaysh. Thanks a lot and best wishes in your new role.

Speaker 3

Thank you, Kumar.

Operator

Thank you very much. Next question is from the line of Keith Bachman from Bank of Montreal. Please go ahead.

Speaker 4

Hi, good evening and good afternoon. I also wanted to ask 2 questions that are related and I'll ask them together. The first is, could you just talk about how you see utilization trends unfolding this year? It seemed to me that with the labor market fairly weak that your utilization should go higher. And similarly, that wage hikes with the market being fairly weak on the employment front across many parts of tech that it seems to me that wage hikes should be lower.

Speaker 4

And maybe I'll just stop there and then I'll ask my follow on question. If you could just talk about those specific puts and takes that would influence margins?

Speaker 3

Yes. So Keith, if you look at our utilization, our utilization including trainees was at 77% last year, which has gone up to 80.7% for the full year and we are exiting at 82%. So that clearly shows a significant 5 point increment from a utilization perspective. We have been able to deploy all the freshers, a large number of freshers back to production. So that's on utilization.

Speaker 3

Our comfort level on utilization, including or excluding trainees is around 84%, 85%. So still have some headroom there. On the compensation, whenever we decide on compensation, we take multiple factors in account inflation, peer practices, etcetera. So we will take all of that into account during the year when we decide on compensation. At this point in time, we haven't decided on the quantum of the timing as we just did our last compensation in November last year.

Speaker 4

Okay. Well, this surprises me more I'll make a statement and then I'll ask my follow-up question, but with sort of tepid revenue growth, I'm surprised that margins wouldn't go higher during the course of the year relative to this past year given those sources and others. My follow on question though relates to Gen AI and there's 2 parts of Gen AI, there's demand side and supply side. So I'm not asking about demand. My supply side is, are you factoring in increasingly Gen AI as you're undergoing software development And along with that, if you are using GenAI to facilitate or enhance your efficiency on code development, Is that a negotiation that's starting to unfold with your clients, that they're asking for lower billing rates, if you will, related to that efficiency.

Speaker 4

Is that happening yet or is it still too early?

Speaker 2

So thanks for that. This is Salil. The on generative AI on the projects we are working on, we are starting to we have already seen benefits on productivity in software engineering. What we've seen there is so it's really more focused on a narrow dataset. In this case, the software capability within an enterprise, within a client base, not sort of broad based today.

Speaker 2

And there we are seeing impacts and benefits. What we see is typically we've not seen so far the rate discussion, but we can certainly see in some instances benefits where clients can do more work in terms of creating more output for the same type of an effort. So there is definitely a productivity benefit, but we've not seen something which has come back on the rates in that sense.

Speaker 4

Okay, perfect. Many thanks for your help and best of luck during the year.

Operator

Thank you. Next question is from the line of Angoda Rateria from Morgan Stanley. Please go ahead.

Speaker 8

My first question is with respect to the ramp up of some of the mega deals that were supposed to start towards the back half of fourth quarter, have you seen them starting on time? And do you expect these to kind of create some momentum in the coming quarters?

Speaker 3

Hi, Gaurav. So what we had envisaged at the beginning of the quarter of the mega deals starting in Q4 have started as planned.

Speaker 8

Got it. Secondly, 5, 70, whatever that number is. Given that you are entering this year with significantly larger deal wins, would it be fair to say that visibility would be slightly higher than the usual year for FY 'twenty five?

Speaker 3

So, Gaurav, if you look at over the years with the portfolio mix changing where our discretionary portfolio has become larger in terms of our portfolio mix. The visibility has obviously come down from the annual perspective. Some of these projects are short duration, etcetera, and discretionary in nature. So to that extent, you do have that lack of visibility, if I may use that word, versus the years earlier. But yes, compared to that, if you look at the large deals, large deals does benefit from a long term perspective.

Speaker 3

So you do have a foundation of large deals, but at the same time, you do have smaller deals which are discretionary and can be where we are still seeing some of them are being reduced or being stopped or scaled down.

Speaker 8

Okay. Last question on your comment on one of drivers for margin medium term improvement was Gen AI related automation related savings. How confident you are to retain these savings as quite possibly these get renegotiated over a period of time and the clients kind of extract that back from the vendors. So just trying to understand is this going to be sustainably an important driver for margin improvement in the medium term? Thank you.

Speaker 3

So, Gaurav, I think there the things will evolve over a period of time. At this point in time, we are able to retain part of the automation AI, Gen AI part of the work that we are doing. But yes, how it will evolve over a period of time is yet to be seen.

Operator

Gaurav, do you have any follow-up questions?

Speaker 8

Thank you. That's all from me. Thank you.

Operator

Thank you. The next question is from the line of Bryan Bergin from D. C. Cowen. Please go ahead.

Speaker 4

Hi, good evening. Thank you. First one on the workforce. So understanding you have still some room for utilization to move higher, but you expect that the June quarter headcount might stabilize or may that still be declining sequentially?

Speaker 3

So Brian, on the utilization, we are currently at 82% excluding trainees and 83.5% including trainees. So we still have a headroom there. As I mentioned earlier, we think we can go up to 84%, 85% utilization.

Speaker 4

Okay. So implying headcount may continue to decline sequentially, if that's the case and you just run normal course on attrition?

Speaker 3

Yes. And coming back to your other question on headcount, if you look at through the year, we started the year with 77% utilization and the demand environment was different. So we had a different expectation. Through the year, the demand environment has changed. So that has impacted the headcount or the need of the headcount.

Speaker 3

The attrition has significantly come down. We are now trending at around 12.6%. Plus, we got some benefit from our value based selling in terms of pricing. So all of that has also resulted in a lesser requirement in terms of headcount and that's why you see a net negative. Going forward, again, we as I said, we still have some headroom on utilization.

Speaker 3

So we will tap into that. We will look into demand. And over the years, we have moved to an agile hiring model where we hire large number we can hire large number of freshers of the campus. So we will tap into that as required as we go through the year.

Speaker 4

Okay. Okay. Appreciate that detail. And then just on backlog. So you've continued to post really strong large deal signings.

Speaker 4

It's clearly not yet converting to revenue at the same pace. But maybe we can dig in a little bit on backlog trends. Has there been any material backlog degradation or leakage? Is it just significant widening in average duration? Just anything you do to help us understand some of the moving parts that's designed to revenue growth?

Speaker 3

I don't think there is anything beyond what Salil mentioned earlier in the call in terms of discretionary coming down. There are no material large deals being stopped, etcetera. So it's just a discretionary ramp down that is resulting into this.

Speaker 4

Okay. Thank you.

Operator

Thank you. Next question is from the line of Ashwin Mehta from Amit Capital. Please go ahead.

Speaker 9

Hi, thanks for the opportunity. Would like to ask this question a different way. You have close to $9,200,000,000 of net new deals in FY 2024. In addition, you will have net new from smaller deals as well, which you do not report. And in addition, there'll be more deal signings in FY 2025.

Speaker 9

Plus, we had indicated most of the 2Q deal flow will ramp in FY 'twenty five. So assuming whatever duration, I think the guidance should have been more. But where are the leakages in the existing business? And is discretionary demand worse in FY 'twenty five versus FY 'twenty four?

Speaker 2

Hi, this is Sali. Let me start. I think the point on the discretionary outlook or digital transformation outlook, we find it similar to what we've been seeing in this Q4 and Q3. So we don't see a change in that. And that's what we've factored in to how we've built the guidance, keeping in mind some of the benefits of the large deals.

Speaker 1

Okay. My second question was

Speaker 9

in terms of the 100 bps impact on margins because of renegotiation. Will that reverse immediately for us in 1Q or will it take time in terms of recovery?

Speaker 3

So Ashwin, this is Jayesh here. This is one time impact because of free scoping and renegotiation. There is no reversal happening of this.

Speaker 9

Okay. Okay. And the last one, if I can squeeze the Agile model of hiring is for freshers, which would typically take 6 to 9 months to get productive. So, is there a need to hire laterals as you go forward or from this year's perspective given where our guidance is lateral hiring will be pretty limited?

Speaker 3

Yes. So I mean, see lateral hiring, you don't really need to plan a year in advance, right? In offshore, you can hire technically laterals 2 to 3 months ahead of time. In On-site, you can hire 1 to 1.5 months ahead of time. So that's how we will we keep tweaking the model as we go through the year.

Speaker 3

So there's no I mean, we have baked in what we see in terms of demand today. And if the demand environment changes, the hiring numbers will change accordingly.

Speaker 9

Okay. Fair enough. Thanks a lot and all good.

Speaker 3

Thanks, Ashwin.

Operator

Thank you. The next question is from the line of Sandeep Shah from Equiris Securities. Please go ahead.

Speaker 5

Yes. Thanks for the opportunity. My question is in terms of the impact on discretionary projects. If you look at the pace, the growth slowdown for Infosys and maybe for the industry has started from 4Q of FY 'twenty 3. And most of the reasons cited by you and the others are decline in discretionary spend, which is impacting 5 quarters in a row for the industry in terms of the discretionary spend.

Speaker 5

So the question is whether the pace of decline, the leakage in the discretionary projects entering FY 'twenty five would be similar to what we have seen in whole of FY 'twenty four starting with our 4Q FY 'twenty three week exit rate?

Speaker 2

Hi, this is Khalil. I think what we are seeing is the way clients are looking at their discretionary work or digital transformation work is quite similar to the recent quarter. So we have no comments specifically on things which were like from 3, 4 quarters back. We are more seeing how it's changing or not changing in like Q4, Q3 versus what we are seeing today for the next period in financial year 'twenty five.

Speaker 5

Okay. And the second question, Daesh, just wanted to understand regarding the reversal of 100 bps on the revenue. What could be the impact related to 1Q to 3Q or earlier quarters, which has been accounted in the Q4, which could have been reversed in the Q1 of FY

Speaker 3

'twenty five? Sandeep, this is a renegotiation and rescoping that has happened this quarter and the Okay. But is

Speaker 5

Okay. But is it fair to say 4th quarter will also include some reversal of the earlier quarters?

Speaker 3

We are not breaking it down further, Sandeep.

Speaker 5

Okay. Thanks. And congratulations, Jaysh.

Speaker 3

Guys.

Operator

Thank you. Next question is from the line of Avibhor Singhal from Nomah Equities. Please go ahead.

Speaker 1

Yes. Hi. Thanks for taking my question. So then my question was maybe on if I could basically get an idea on line items which is your 1st party items bought for service related to clients. Now I know we mentioned in the past that it's become a really strategic part of our business and but if I look at this number as compared to over the last 2 years, it has gone up from around 4.5% of our revenue, around 7.5% today.

Speaker 1

It's a sizable number at this point of time for the full year that I'm talking about. And typically, these things will come at very easy margins. Is this increasing part of this as part of our revenue hampering our ability to expand margins to what we could do? So what I need to say is that this becoming a part of our strategic business strategy, is that in some way hampering our ability to expand margins from the levels that we are?

Speaker 3

Vibhor, it was very difficult to hear you. If you could come closer to the mic and repeat your question, please.

Speaker 1

So sorry. Am I better now? Is it better audible?

Speaker 3

Yes.

Speaker 1

Yes. Okay. I'm so sorry. So what I wanted to ask was that if I look at this line item called 3rd party items for service delivery to clients, which is essentially what we call as pass through revenues. Now that has increased significantly over the past 3 years from 4.5% to 7.5%.

Speaker 1

Now I know in the earlier quarters, you've called it out that it's now a strategic part of our business. Be that, as it may, this changing nature of our business in which this is becoming an increasingly higher part of our revenue, does that impact our ability to expand our margins from the levels that they are at today? Because these as far as you know, these come at very little margin as compared to the overall company margin. And is this the trend that you would we can expect to continue and this line item to continue increasing as a percentage of revenue going forward as well?

Speaker 3

So, Vibhor, if you are undertaking transformation large mega deals, it comes with all the costs. It's not only effort costs, it comes with hardware, software costs. It's because you're taking over the punky project from the client. And that becomes an integral part of the project delivery. And as a result, you have to procure some of that and provide the end to end services to the client.

Speaker 3

And that's where you see this cost. The good part about this is that these kind of businesses become very, very sticky business with the client and long term commitments from the client. And so it's a long term business. So far as we are making overall margins on the deal, that's how we look at it. We don't look at it whether it is 3rd party costs or subcon costs or effort costs only.

Speaker 3

We look at it whether we are making an overall margin on the deal while deciding whether we want to go for a deal or not. More importantly, most of these deals that we have taken, we have got much more work from them or significantly more work from them in the surround environment from the client, which is how we look at it as a portfolio of the business. We don't have a view in terms of whether and whether it will remain at the same level or elevated level. It will depend on the kind and nature of these comps and how we sign it in the future.

Speaker 1

Got it. I think you pre empted my next question. Thanks for that. But just one more question on the subcontractors. Subcontractors have actually come down over the past couple of years from an overall percentage point of view, but it's still, I would say, higher than what we have historically done pre COVID numbers.

Speaker 1

So where do you believe where are we comfortable with this number? And given that generally at this point of time, given the revenue growth is quite low, the demand environment in terms of our work that we require is not that high given our guidance of 1% to 3%. Do you believe there is scope for further reduction in the subcontracting cost from the current levels? Or do you believe that 8% that we are today, we've kind of hit the number that hit the bottom and it's probably going to stabilize at this level?

Speaker 3

Yes. So, Vigoor, this is one of the tracks under Project Maximus, under the efficient pyramid of reducing subcontractors. We have reduced subcontractors from the peak of last year by almost 3%. Historically, in the past, we have operated in 5% to 6%. So we believe there is some headroom to bring that down.

Speaker 1

Got it. Got it. Great. Thank you so much for taking my questions. That's all from my side and wish you all the best.

Operator

Thank you.

Speaker 3

Thank you, Bhagavath.

Operator

Thank you. A request to all the participants, please use your handsets for asking a question. The next question is from the line of Surendra Goel from Citigroup. Please go ahead.

Speaker 1

Good evening, everyone. So I joined the call a bit late, so apologies if this has been answered before. But this case of projects or a contract restructuring rescoping, is this like an isolated instance? Or are you seeing multiple examples with these being the only significant trend to really follow-up?

Speaker 3

So, Sune, this is one we have called it out, it's one time impact of a large contract in Financial Services client. It's impacted our revenues by over 1% and therefore margins are impacted by 1%. It's a renegotiation and rescoping of an existing contract. At the same time, if you look at it over the last few years, we have got additional work from the client and the 85% of the work under this deal is still continuing with us. So that's all I can offer at this point in time to comment on this.

Speaker 1

Jaish, my question was, is this an isolated instance? Are we seeing more such deals getting rescoped and impacted?

Speaker 3

So if I mean, since the reason I stated it is one off or one time impact is it's an isolated impact. We have not really seen any other large contracts being decoped or renegotiated

Speaker 1

Right. And does Gen.ai have any role to play in such rescoping of contracts?

Speaker 3

There is no I mean, this the reason behind this rescoping or renegotiation has nothing to do with Janesh.

Speaker 1

And one last question, like how do you really bake such things into your guidance process, right? Is like would you be kind of baking in some kind of caution into the guidance? Because obviously, re scoping seems to be a year of yours recently. So is there additional kind of impact built in or this is a risk as it comes to us?

Speaker 3

So when we give guidance, so when we look at what is visible at this point in time, We bake in everything in terms of we know that the discretionary is going, so we have baked that in. We know the large deals that we have signed, so we have baked that in. We don't expect this is one off incident, so we don't expect any large incidences like that. So that's not really baked in.

Speaker 1

Deal. Okay. Fair enough. Thanks a lot, Jaysh. Thank you.

Speaker 3

Thank you, Suneet.

Operator

Thank you. Next question is from the line of Nitin Patwanathan from Investec. Please go ahead.

Speaker 3

Yes. Hi, good evening. Thanks for the opportunity. So, Saleel, you mentioned that the discretionary spending environment is similar to that of Q3 and Q4 and there's no change. Is it considering that Q3 and Q4 have seen higher declines versus the other quarters of FY 'twenty four.

Speaker 3

Is it fair to assume that Q3, Q4 from a discretionary spending perspective has been the worst versus the whole of FY 'twenty four. And we are basically assuming that that kind of a situation is sort of continuing through FY 'twenty five? That's the first question.

Speaker 2

So on what we saw in Q3 and Q4 is obviously in a normal year, there's differences between Q1, Q2, which are typically stronger in Q3, Q4. So those are things to be layered into any view that we have. Looking backwards, we don't have any specific comment on which quarter, where things were. We talked as you know probably on starting with Q1 or even Q4 of the prior year, this sort of a view, but we had not given, let's say, quantification of which quarter was where in that sense. Having said all of that, the general perception the general observation we have is things change

Speaker 3

little by little

Speaker 2

by industry as well. And We are more We are more looking at it from that immediacy of the recent sort of discussions we've had with clients to what we're having now for the future work.

Speaker 3

Yes. And is this discretionary headwind specific to more specific or let's say, more pronounced in BFSI? Is there any such trend or is this broad based?

Speaker 2

No, nothing which is like that very specific onto FS.

Speaker 3

Sure. And lastly, see our utilization is at 83.5%, including trainees, and we think it can go up to 85%. Now usually, at least over the last many years, pullback in discretionary has always been pretty sudden. So are we risking opportunity by maximizing on utilization? Is that something to worry about?

Speaker 3

Is just a question out there. So, as I was saying earlier in the call, we have moved to an agile hiring model, right? We can if you look at in FY 2023, 2022 numbers of fresher hiring, more than half of the freshers were hired through off campus cycles, right. So we have that ability to dip into. We are at 82% including trainings and 80 0.5% excluding trainings for the quarter.

Speaker 3

So that's why we are exiting. So we still have and if you look at including trainee numbers, we still have to do 3% of headroom. Our attrition is still at a much subdued levels of 12.6%. So we don't see that as an additional stress as well. So we will calibrate this as we go through the quarter year and take corrective actions.

Speaker 3

We don't really think that and of course, if there is a need, we can always dip into subcontractors to capture the demand and replenish that through hiring. So all of those tools are available to us to capture demand if there's a sudden change. And lastly, from a margin perspective, at least in the near term, this 100 bps will be a tailwind and non recurrence of EBITDA cost will be a tailwind. So there should be a pickup in margin at least in the near term. That's a fair assumption to make.

Speaker 3

Or do you foresee any other headwind? Yes. Yes. So if you look at I did give a margin walk at the beginning of the call as well. We had some tailwinds in this quarter as well from the lower provision for doubtful debt provision towards client collectibles as well as the post sale customer support.

Speaker 3

So those are the headwinds I mean, tailwinds this quarter, which will become headwind in the near term. So I think you have to factor all of those when you're looking at headwinds and tailwinds. So Sure. Perfect. Thank you so much, Jaysh, and all the best for and congratulations for the elevation.

Speaker 3

All the best for the year. Thank you so much. Thank you.

Operator

Thank you. The next question is from the line of Prashant Kotari from Pictet Asset Management. Please go ahead.

Speaker 10

Yes, hi. Thanks for the opportunity. My question was in this contract renegotiation rescoping thing. For one contract to make such a large difference of 100 basis points on revenues could mean that the content needs to like 6%, 7% of our revenue base, which seems just impossible to me. What am I missing here?

Speaker 10

If you can help me understand, please.

Speaker 3

So, Prashant, it's a renegotiation and rescoping of a large contract. I don't think we are giving any further color on this. So it's a large financial services contract.

Speaker 10

But the funded response, is it like an accumulation of impact of several quarters in this one quarter? Or this is just pertaining to this quarter alone?

Speaker 3

When you renegotiate a contract, you will have one time impact on that coming from that, right, if it is a fixed price contract. So when you renegotiate, that is likely to happen irrespective of whether it is accumulated or not.

Speaker 10

Okay, understood. And the second question was on your margin kind of trajectory. Fili, when you joined in, the margins used to be like a band of 23% to 25%. I think it was low to 22% to 24% soon after we joined. And now we are operating in a band of 20% to 22%.

Speaker 10

Just want to understand like what has I mean is it a function of the large deals that have gone up a lot in our business mix or something else? Just kind of looking from that point to today, what has changed in the business complexion, which is leading to this lower margin, obviously, over number of years, not just overnight?

Speaker 1

I think, Vasant, there are

Speaker 3

a number of factors on that, right? There are I mean, there is when we had an elevated level of attrition as well as elevated level of demand, we had to hire employees at a premium from the market. Demand supply equation had changed in the last two quarters. So that was one factor even during the high growth environment. The other factors are the business mix as well the pricing pressure that we had on the core part of the business.

Speaker 3

I think there are multiple factors that played over a longer tenured period that you're talking about. I've been here for almost 11 years. So I'm assuming that you're talking about since I joined. But coming back to your questions in terms of where we see, our endeavor is to grow margins from where we are today. We have said that in midterms, we want to expand our margins from where we are.

Speaker 3

So there's everything that we are doing to improve margins.

Speaker 10

All right. Okay. Thank you much.

Operator

Thank you very much. Ladies and gentlemen, we will take that as our last question. I will now hand the conference over to the management for closing comments.

Speaker 2

Thank you. So thanks everyone for joining in. A few comments from my side. This is Salil. First, we are really excited.

Speaker 2

Our large deals were at $17,700,000,000 in the year, largest that it's been in any financial year. Very focused on cost efficiency consolidation with 90 deals overall. 2nd, we are doing incredible work in generative AI. We are really excited with the opportunities here. We are working across different areas of impact.

Speaker 2

One of the examples of 3,000,000 lines of code that we've developed through generative AI, large language model is just amazing types of results we're seeing at this early stage of the generative AI opportunity. Next, our margin program is working well. We are excited about it and we want to keep our focus on it with a view to expand our margins over time. We are really excited about the acquisition we've done in engineering services. It's a phenomenal growth area.

Speaker 2

It's in a market we understand well. We're doing quite well in the European market. And it's a space even within engineering services more narrowly on automotive, which looks really good. One of the things we didn't talk maybe a lot about in the call, but I just want to highlight was we had extremely strong cash generation at $2,900,000,000 for the full year. With all of that, we're really looking forward to delivering our growth and margin guidance for this coming year and looking forward to more and more work that we see through all of these different activities.

Speaker 2

Thank you all for joining us and catch you at the next quarter call.

Operator

Thank you very much. Ladies and gentlemen, on behalf of Infosys, that concludes this conference. Thank you for joining us and you may now disconnect your lines. Thank you.

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Key Takeaways

  • Infosys delivered FY24 constant-currency revenue growth of 1.4% with a full-year operating margin of 20.7%; Q4 rev was flat YoY cc (–2.2% QoQ) and margins were 20.1% after a one-time 100 bps impact from a large FS contract rescoping.
  • The firm closed a record $17.7 billion of large deals in FY24 (90 deals), including $4.5 billion in Q4, driven by cost-efficiency and consolidation mandates.
  • Strong generative AI traction: over 3 million lines of code generated via LLMs, achieved ISO 42001:2023 AI management certification, and embedded AI across engineering, process optimization, support and advisory through its Topaz offering.
  • For FY25, Infosys guides 1–3% revenue growth in constant currency with 20–22% operating margins, expecting H1 to outperform H2 in line with historical seasonality.
  • Free cash flow rose 14% to $2.9 billion in FY24, aided by lower unbilled revenues and reduced attrition (down to 12.6%), while “Project Maximus” continues to drive cost efficiencies.
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Earnings Conference Call
Infosys Q4 23/24
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