Blend Labs Q1 2024 Earnings Call Transcript

Quartr
Provided by Quartr
May 8, 2024

There are 9 speakers on the call.

Operator

Good afternoon and welcome to Blend's Q1 2024 Earnings Conference Call. My name is Winnie Ling and I'm the Head of Legal and People for the company. Joining us today are Nima Gamsari, co founder and head of Blend and Amir Jafari, our head of finance and administration. After Nima and Amir deliver their prepared remarks, we'll open up the call for questions moderated by our Investor Relations lead, Brian Mikileski. You can find the supplemental slides on our Investor Relations webpage at investor.blend.com.

Operator

During the call, we'll refer to certain non GAAP measures, which are reconciled to GAAP results in today's earnings release and in the appendix to our supplemental slides. Non GAAP measures are not intended to be a substitute for GAAP results. Also, certain statements made during today's conference call regarding Blend and its operations, in particular its guidance for the Q2 of 2024 may be considered forward looking statements under federal securities laws. The company cautions you that forward looking statements involve substantial risks and uncertainties and a number of factors, many of which are beyond the company's control, could cause actual results, events or circumstances to differ materially from those described in these statements. Please see the risk factors we've identified in our most recent 10 ks, 10 Qs and other SEC filings.

Operator

We're not undertaking any commitment to update these statements if conditions change, except as required by law. With that said, I'll now turn the call over to Neema. [SPEAKER THOMAS MONROE

Speaker 1

PATTERSON:] Thank you, Winnie, and good afternoon, everyone. Amir and I have a lot to share today given the company's recent strategic announcement as well as several important business highlights since our last earnings call. We'll first discuss the investment we received from Habeli last week, which involved $150,000,000 capital infusion, as well as the beginning of a partnership that will deliver value across our business and most importantly to our customers. This has several strategic outcomes for us, including the elimination of interest costs and the improvement of our balance sheet, which for the first time as a public company is debt free. With this investment, we've enhanced our financial flexibility and can focus on what we've always done best, which is innovating for our customers in the mortgage and consumer banking space now and for the foreseeable future.

Speaker 1

We also made progress in some important customer deployments, including the official go live of Navy Federal Credit Union, new membership and deposits that occurred last month. Early data points indicates that was a very successful launch and our financial results for the rest of the year will be inclusive of the Navy Federal Credit Union Partnership. Beyond them, we're also working on a robust pipeline of other deployments that is active and growing, including another top 10 credit union that's in the process of mortgage rollout. On top of that, I'm happy to announce the team signed a new 7 digit contract with a credit union last week, and Blend is going to help them streamline their deposit account opening We've been thinking them through how to tailor our solutions to better fit the needs of specific segments, in particular credit unions that come in different sizes yet collectively serve a large swath of customers. This deal is a direct result of focusing on the unique needs of this specific customer segment.

Speaker 1

And lastly, as far as our financials go, I'm excited to report that our unlevered free cash flow was negative $1,300,000 in the Q1, which is a huge improvement from last quarter. And on top of that, that includes cash outflows exceeding this amount relating to certain non operational items like settlements and litigation contingencies and restructuring actions. And so in aggregate, we see this as a testament to our execution and a reminder that we are on the cusp of achieving our positive cash generation goal. Before I pass it on to Amir, who will go into more detail on the Q1's financial results and our Q2 guidance, let me dive deeper into these highlights. Let's start with the Vevelli investment.

Speaker 1

We started a new chapter with our announcement last week, a $150,000,000 strategic investment from Vevelli. They're a technology investor with meaningful Fintech experience and a strong track record of helping companies like Blend scale and achieve long term success. They invested in the form of convertible preferred equity with the conversion price representing a 44% premium to the closing share price on the date of the announcement. This is a big deal for our company. By recapitalizing our balance sheet, we've taken the pressure off of any near term capital obligations and can focus without distraction on what's most important to us, serving our customers and building for the long term through modern solutions that enable our customers, the mortgage companies and consumer banks to better serve their customers.

Speaker 1

And no debt for us means no outgoing interest expense. We anticipate saving approximately $18,000,000 in annualized interest expense, which we expect will help us achieve our goal of positive cash flow generation sooner than we previously planned. And it's important to emphasize that this investment has no coupon. The Vela team is making a bet, a long term bet on the company's technical, financial and customer success. We are fully aligned on growing the business.

Speaker 1

This investment is also important because of the strength of the team we're partnering with. They have a history of working with technology companies and serving financial services in particular and making them industry leading and industry changing companies. They're going to be a strong partner for us in supporting our innovation efforts across the business. And alongside this, as we announced last week, Brian Sheff, Haveli's Founder and Chief Investment Officer has joined our board. He has nearly 25 years of experience investing technology companies and more than 20 of those were spent at Vista Equity Partners where Brian served as President.

Speaker 1

He's made or advised on investments valued at over $100,000,000,000 and has served in the Board Chairman for dozens of companies. Brian and his team are already working with me and providing value across our business and helping us to continue to drive the operational and financial best practices, as well as helping us grow the business. This deal signifies a boat of confidence in Blend's journey to this point and our vision ahead and it should leave our customers and shareholders as excited as we are about what's possible. Now, shifting over to mortgage, Let's start with some new wins. Among this group, there are a couple that I want to call out.

Speaker 1

In Q1, there was a competitive takeaway in mortgage that had to get live in 30 days. We signed them, got them live within that timeframe and they are now actively originating on Blend. We also have another top ten credit union that has been in the process of rolling out during Q1 and should be live in the next 2 weeks. These two data points are important to me because the only way to achieve something like that is with a modern integrated platform and a prescriptive approach. Our customers want to execute quickly and with high quality, and we can help them deliver that.

Speaker 1

Looking ahead, our pipeline now has 35 opportunities for new mortgage customers, up from 30 last quarter, including a couple of the largest financial institutions in the country. Our growing pipeline is an encouraging sign as more mortgage companies and banks and credit unions prepare for the next cycle, they're increasingly evaluating incorporating technology like ours to power their businesses and emerge stronger. But new customers are only part of the story. First, we serve 100 of customers today who rely on our technology to better drive operational outcomes for their businesses. The benefit of using a single platform to serve this is that as we invest and improve our solution, we create incremental value that attracts new business while simultaneously enhancing our offering for existing customers.

Speaker 1

This is a testament to what strengthening our balance sheet allows us to do and we've already executed on some significant improvements. This includes connecting to major fee providers and mortgage and insurance providers, as well as being early entrance into the Fannie Mae and Freddie Mac verification pilots drive more automation and other early funnel tools to help first time homebuyers see what they can afford in a tough market. These kinds of things are the things that we'll continue to invest in during the downturn to ensure our customers can benefit for years to come. This focused investment has resulted in one of our highest ROI solutions for our customers, the closing process powered by Blendclose. Say the closing process in a mortgage still consists of paper being mailed, manual document reviews, long post closing cycle times, and ultimately cost and potential errors to our customers.

Speaker 1

And all that not to mention a terrible consumer experience in the age of everything being digital. We invested in this solution at the peak of COVID out of necessity, making the process more digital. But since then, it's become a core part of our business and one of the fastest growing parts of our business because customers are demanding a digital first experience and regulations are now catching up to allow just this. With Blend, our customers can have all the documents presented and signed digitally by the consumer. On the surface, this means a better experience of course, but that's just the tip of the iceberg.

Speaker 1

Because signatures are digital, there are far fewer errors that need to be corrected after signing. The documents are delivered digitally, which means they can be received by 3rd parties instantly and the funding of those can happen faster. All of these things lead to a better and more efficient process that reflects the digital age that we're in today. To put some numbers behind this, we estimate our closed solution reduces funding cycle times by almost 6 days. This translates to more than $150 saved per loan on hedge and carry costs for our customers and at a time where every dollar counts, that savings presents our customers with an improved experience, improved cycle times, these are all benefits of the technology.

Speaker 1

Speaking of experience, our customers see an average of 17 points increase to their net promoter scores when adding a closed solution to the lending process, showcasing the positive impact they can have for their brand. And our customers seem to understand this as we now see our close attach rates at an all time high. We expect the growth to continue and just last week, another one of our largest customers fully standardized on digital signings with a digital note, making this the default way they close their loans. The success of Blend Close is a direct result of being aligned with our customers. As we build great solutions that our customers love, we save our customers money and time while growing our revenue base.

Speaker 1

You'll see this expansion or economic value per funded loan already ahead of the $90 target for 2024 we share with you on our Investor Day and has significant upside potential in the future. Now, onto the next bright spot, consumer banking. We spent last year focused on our critical early adopters and the very top end of the market and we had pretty good success validated by our customer wins and notable announcements of maybe Federal Credit Union and Citizens Bank and a few others. And we're going to continue to see progress as we execute against the value outcomes that are important to those customers. We now have more than half of the top 10 credit unions by total assets in the platform and this year we're offering our product suite to the broader market, making sure a credit union or a small bank that serves a local community can get the benefits of Blend as well.

Speaker 1

This strategy is already showing early signs of success. An example of that just last week, as I mentioned earlier, we signed a 7 figure committed deposit account opening deal with a new community credit union customer. We have plans to get them live quickly and there's upside to the commitment as we execute. The deal was a 3 month sales cycle in an industry where sales cycles can stretch to a year and beyond and this sale is indicative of both the strength of our offering and the velocity with which we can execute. For this part of the market, we built a specific implementation plan that is prescriptive and standardized, which means we believe we can get customers live in weeks, not quarters or years.

Speaker 1

On top of that, our pipeline grew to 80 new opportunities up from 70 last quarter. This includes opportunities that suit the vast majority of the market that we support on our platform with out of the box solutions to grow their deposits and offer consumer lending products. But importantly, it also includes customers who want to use our platform's flexibility and power to address bespoke lending products outside of our current suite of consumer lending applications, which further expands our TAM of the problems that our software can solve. The flexibility embedded in our platform also sets the foundation for us to work with system integrators to solve a variety of use cases for financial institutions and we continue to explore avenues in which we can expand our reach into new customer domains and problem sets. There are 2 things that are important indicators for the future of consumer banking.

Speaker 1

1, we are growing our pipeline and executing quickly and 2, there's a lot of opportunity in the market and we're only starting to scratch the surface up. On top of the work that we're doing to maximize the applicability of our solution and find new customers, we have a number of critical rollouts with customers in progress. As I mentioned earlier, in the midst of a rollout with Navy Federal, one of the largest financial institutions in the country with an intense focus on member experience coupled with a complex account open process. And as I said earlier as well, I'm happy to announce that we rolled out the first phase of that solution and are now seeing applications running through successfully. Feedback from the customer to me has been exceptionally positive and for what it's worth, this is probably the largest rollout we've done of any kind for any customer.

Speaker 1

And while the progress over time will be measured, I expect that we'll continue to see volume grow and start turning to meaningful revenue in the

Speaker 2

back of the year.

Speaker 1

All of these things together are leading to positive outcomes for us in consumer banking and we're seeing that in our numbers and we'll continue to keep pushing the boundaries and expanding our capabilities. And lastly, I'm excited to highlight the improvements we made to our free cash flow and profitability. This was our best quarter ever in terms of operating profitability and free cash flow as a public company. Amir is going to explain how we made this happen in his section, but I want to take a moment to reflect on this. Just a year ago, we were getting questions about the longevity of Blend in this tough macro.

Speaker 1

Now with the new financing, as well as the numbers I just mentioned around our unlevered free cash flow, we're confident in the strength and resilience of our company and our ability to continue to transform mortgage and consumer banking. In tough environments like this, it's taken a lot of work and change to make this happen internally at Blend. And for this, I could not be prouder of the Blend team and our customers who all make this possible. To wrap up the summary of Q1, we're encouraged by our progress in the last quarter and energized to focus on innovation and partnership with our customers. First, we're debt free and have a balance sheet calibrated for long term growth.

Speaker 1

We're still committed to achieving non GAAP profitability this year. With the equity investment from and the partnership with Valley Investments, that's only going to accelerate our growth. And second, we're on track to grow our consumer banking business and increase the value for our mortgage customers despite this challenging macro, we're well prepared to ensure our customers will take advantage of the market recovery when that time eventually comes in mortgage, which hopefully comes sooner rather than later. Now I'll pass it over to Amir, who'll go over our financial results and our outlook. Amir, over to you.

Speaker 3

Thank you, Neema, and good afternoon, everyone. I'm pleased to be joining you today to discuss our financial results for the Q1. We started the year strong. I'm encouraged by the momentum of our go to market efforts. We are managing to grow our pipeline across our business while executing to complete deployments faster for our customers.

Speaker 3

While the economic headlines may be reading that higher rates are here to stay for a bit longer, our customers are busy getting ready, building out their technology suite with Blend as the core solution to enable automation and scale as markets stabilize and prepare for the next rebound. We continue to make sure our business is poised to do the same. Before I jump into the results, let me just remind you that unless otherwise stated, all results are non GAAP. Total company revenues in the Q1 were $34,900,000 near the high end of our guidance. We reported platform revenue of $23,800,000 dollars also near the high end of our guidance range.

Speaker 3

Our mortgage suite revenue was $15,100,000 in line with our expectations for the seasonally low Q1 of the year. As you heard from us before, determining our market share amidst changing estimates of the total origination size has proven to be challenging. With this quarter, we have evolved our thinking and modified the presentation of our share slightly here to incorporate the different forecasts available to us until we have the Home Mortgage Disclosure Act data available, which we expect to be later this year. The main takeaway here is that our market share has remained relatively stable amidst a challenging mortgage industry for the past year. We calculate that we ended the second half of the year with a market share of 20.2%.

Speaker 3

Additionally, incorporating the various forecasts for the first half of the year tells us that our market share was 21.2%, which was 140 basis points greater than what we previously reported. This change illustrates that sizing the market based on estimated data instead of actuals can lead to volatile results that are challenging to interpret their true meaning. As we shift forward, rest assured we are focused on the areas that will grow this business and lead to further market share expansion. We are encouraged by the early traction in Q1. Our mortgage pipeline is as healthy as we've seen it since the beginning of this cycle, and we're observing early signals that our customer base is set up to be winners as the market improves.

Speaker 3

Over the long run, we know executing on these items will drive further share growth and in the future, we will update you on our progress when we receive the finalized Home Mortgage Disclosure Act data each year. Turning to another highlight, our mortgage suite economic value per funded loan rose by approximately $7 over the same period last year, reaching $92 The step up in the per funded loan rates are primarily the result of higher attach rates on our value accretive add on products. Shifting to the other key part of our platform, consumer banking products continue to drive expansion of our footprint with customers, with revenue for those products growing 29% year over year to a total of $6,700,000 Our pace of growth is accelerating as we launch new deployments and add incremental platform fees as well as more adoption of our full suite of solutions. We saw strong increases in the funding for a large credit card customer and the benefit of our closing solution being applied to more home equity loans. More importantly, we are continuing to execute at a pace that will deliver results in line with the 35% CAGR that we shared at our Investor Day.

Speaker 3

We also generated $2,100,000 of professional services revenue, up 21% from last year due to fees associated with our ongoing slate of consumer banking and mortgage deployments. We reported title revenue of $11,100,000 also beating the midpoint of our guidance range. Moving on to gross profit, total company non GAAP gross profit was $18,300,000 Our non GAAP Blend Platform segment gross margins were 68% compared with 67% a year prior. For software, we reported non GAAP software gross margins of 76%, up from 75% from the same period last year. Our non GAAP title margins came in at 19% for the Q1, increasing meaningfully year over year from this time last year when we reported negative gross margins for Title.

Speaker 3

This improvement reflects the optimization of all of our processes and highlights our ability to deliver differentiated benefits to our customers. And we have done a lot of work on improving the margin profile for our title business, and we are now in a position to provide financial leverage. Non GAAP operating costs for the Q1 totaled $29,500,000 compared with $47,100,000 in the previous year. This improvement reflects the full realization of all cost savings initiatives we started last year and additional programs that boost efficiency and generate additional synergies across the business. As we move forward, these initiatives are gaining momentum and we continue to identify more areas for efficiency without compromising sustainable growth and investment.

Speaker 3

Our non GAAP loss from operations was $11,200,000 in Q1, coming in well ahead of the high end of our guidance range. We expect more improvement in Q2 and reiterate that we are tracking towards reporting non GAAP operating profitability in Q4 of this year. While we continue to take efficiency actions that we believe could accelerate this earlier in the year, the timing continues to depend on the level of our origination activity. We are also scaling up certain areas where we see an immediate payback for our investments. As Neema shared already, the depth of our pipeline and increasing speed of our go to market motion is an encouraging signal for us to begin to reignite our investment in this area and are doing so with a focus on sales efficiency and scale.

Speaker 3

That said, we are unwavering in our pursuit of profitability and our consistent execution here should leave you confident that we are doing everything in our power to achieve this important milestone by the year's end. For the Q1, our remaining performance obligations landed at $93,000,000 which represents an increase of $49,100,000 compared to the Q1 of 2023 when RPO was $43,900,000 RPO in the Q1 decreased by $1,900,000 compared to Q4 of 2023. Keep in mind that the Q1 of the year is typically a slower period for sales activities and their associated renewals. New customer signings and renewals have already picked up to date in the Q2, including the 7 digit contract we closed on last week that Nima shared earlier. Q1 resulted in significant improvement in our cash burn as measured by our free cash flow.

Speaker 3

Free cash flow for the quarter was just $5,800,000 away from breakeven, which compares to negative $47,000,000 in the same quarter last year. Our unlevered free cash flow, which excludes the impact of interest expense, was only $1,300,000 away from the breakeven for the quarter. Given the proximity to breakeven, it made sense to remove the interest burden from holding debt, which we accomplished following the Jabali investment. We achieved this free cash flow improvement as we executed with discipline across contract standardization, with more customers opting to make meaningful commitments and pre purchases upfront. Additionally, we've moved some of our cost structure towards a variable basis, aligning the timing of the expense with revenue.

Speaker 3

In combination, these changes have resulted in favorable outcomes for our free cash flow profile. These items, along with the removal of our cash interest burden, are expected to have meaningfully accelerated our timeline to generating positive cash flow and providing the business with a sustainable cash profile. We've been guiding you to non GAAP operating profitability by the year's end and assume we'd reach positive free cash flow sometime shortly after that. This quarter's financial results and our unlevered free cash flow in particular is a positive indicator in this area and a step in the right direction for our financial goals. Now turning to the balance sheet.

Speaker 3

Our cash, cash equivalents and marketable securities, inclusive of restricted cash, totaled $135,000,000 as of the end of Q1. Given the actions we have undertaken, we are confident our business remains well capitalized and that we have sufficient liquidity based on current projections and in this macro environment. Lastly, let me move to our outlook for Q2 of 2024. We expect platform revenue to be between $27,000,000 $30,000,000 in Q2 2024. We expect our title business revenue to be between 10 $500,000 $11,500,000 Our total company revenue outlook is expected to be between $37,500,000 and 41,500,000 for Q2.

Speaker 3

Our guidance is based on an internal assessment of customer level growth as well as our own outlook of Q2 origination activity based on the application volume observed to date through our customer base. Our total non GAAP net operating loss is expected to be between $7,500,000 $10,500,000 for Q2, with the midpoint representing approximately a 50% improvement year over year. With that, thank you again for joining. Brian, we're now ready for questions.

Speaker 4

Thank you, Neem and Amir, for your remarks. We will now begin the Q and A portion of the call. As a reminder, if you wish to ask a question, please raise your hand in the portal. Our first question today comes from Dylan Becker with William Blair. Dylan, you can unmute and please go ahead.

Speaker 5

Hey, guys. Appreciate you taking the question. I guess, to start off, Neem, obviously, a lot of emphasis on the capital injection and kind of the flexibility that affords the business. I guess, what's the right way of thinking about what that enables you guys to utilize those savings towards whether that's reinvesting in product, go to market to capitalize on a consumer opportunity? Maybe help us digest kind of what this helps unlock?

Speaker 1

Yes. So I think part of it is the new capital. And then to your point, the interest expense as well was quite significant in terms of the savings there. And so I think what we're looking at is growing the business on 2 fronts. 1 is investing more in the platform, investing more in our mortgage product and the consumer banking products and the underlying platform itself that allows our customers to get more value from our suite.

Speaker 1

But on top of that, yes, we're also going to invest in more on the go to market side. And we're seeing our pipeline grow. I haven't seen a pipeline this strong. And I think maybe because the macro is stabilizing a little bit. I haven't seen a pipeline this strong in a long time, probably since COVID times.

Speaker 1

And so we want to make sure that we're there for our customers. We want to make sure our customers get ready for when interest rates come down, have better automation in place so they can take advantage of the lower interest rate environment themselves. And so yes, I think those are kind of the primary areas that we'll look at. And but just to reiterate, we're also still committed and we believe we can achieve the non GAAP operating profitability by the end of the year as well.

Speaker 5

Sure. No, that makes perfect sense. And you did call out as well in I think your prepared remarks around the consumer suite and the high velocity and high ROI that you guys are offering there or delivering there, I guess. I guess what's the how are you thinking about the opportunity or the potential here to see that dynamic, a snowball? It seems like the pipeline is growing very healthily there, but the implications of customers driving adoption and seeing kind of incremental share gains and benefits and how that can have kind of a drag along effect from the broader ecosystem as it's one that seems to have some pretty healthy momentum behind it.

Speaker 1

Yes. I mean, I do think actually, interestingly, even though we have such momentum there, it's kind of masked because as lending markets tighten up when rates go up and people are worried about people's personal balance sheets and doing less personal loans and less home equity lines, The banks and credit unions are doing fewer than they were maybe a year or 2 years ago. But despite that, we're growing that business because to your point, we're just getting more customers. And I actually think it is I'm seeing early indications of it starting to snowball already. People want to be digital.

Speaker 1

There are very few solutions that work at the top of the market and all the way down to the smallest community bank and credit union. And we have a solution that's, you know, I believe is best in class and can get to a consumer through the funnel the fastest and the most digital and automated way. And we're kind of starting to see that snowball happening in the pipeline numbers and the actual rollouts, the consumer banking transactions. We don't disclose this right now, but that we're starting to see those numbers really start to grow internally. So we're excited to just keep building on that momentum.

Speaker 1

And actually one of the maybe last points I'll make on this is the most interesting part of any of these businesses is not necessarily the initial use case that we got with. So as you get customers successful in any vertical software company, they come to you with the next thing that they want support with or the next thing they want help with. And so it does become a geometric curve over time because then you have signed 10 customers and then you add those 10 products live with them. They come to you with 10 more things while you go sign 10 or 15 more customers on top of that. And so suddenly these things become multiplicative.

Speaker 1

And it I believe that our platform is best positioned to take advantage of those things. And so we're excited about the future.

Speaker 5

That's great. Thanks, Damah.

Speaker 4

Our next question comes from David Unger with Wells Fargo. David, you can unmute and go ahead.

Speaker 2

Great. Thank you. Thanks for taking the questions. Can we please double click on the key operational best practices you plan to explore at the partnership? Anything initially pop out to you?

Speaker 2

Obviously, you've made a number of great efficiency saves in the past couple of years, but would love to hear more about the next strategic review. Thank you.

Speaker 3

What we plan to do is really just to double down on the momentum that we've been creating, David. So first and foremost, I'm going to carry from what Neema mentioned. On the go to market side, being an incredibly just intuitive in terms of where we need to spend and ensuring that we get the right ROI that serves our customers and also serves what we're solving for will be a key area. Making sure that we build and leverage really what we've said a few times now is that Builder actually unlocks opportunities for how we build internally, how we deploy at a faster rate, but also how our customers think about their future deployments. That's another area.

Speaker 3

These are probably the 2 biggest kind of, I would say, opportunity areas for us. And then just to close it out, on the G and A side, just know that that's an area that we're going to continue to kind of keep focused on and be best in class in terms of what we do.

Speaker 2

Okay, thanks. And just a follow-up from me. I know you're not giving the full year guidance, but can you it's obviously difficult to forecast for us in the street, but can you just step through the potential shape for the rest of the year just based on your internal forecast volumes, market share? Thank you.

Speaker 3

Yes, absolutely. I think to your point, you probably said it better than I will. 1, there's very little visibility when you think about the full year and we see a lot of this volatility back and forth. And so what we do is we try to stay focused on the things that we can control. I'll speak to market share in just one second.

Speaker 3

I think what's really important for us as we share this is the following, though. Putting aside what's happening on a macro basis, which again, what we control is what we deliver for our customers, you're seeing that come to fruition with our economic value per funded loan. You're seeing what the progress has been on the RPO side, which is really how we're, in essence, able to sign new logos and really expand on the historical practices that we've had from a contract standardization perspective. And then from a Consumer Banking, to be able to see an uptick in terms of just the overall pipeline that we spoke to about a quarter ago and really what Neema referenced this quarter. That is how we're seeing this year kind of come together.

Speaker 3

We're seeing strong execution so far. We want to continue down this path. And then David, to your point though about macro, we see this kind of band of events that can happen. We see a lot of data points coming into us. We always say to you though that we're not economists.

Speaker 3

What we try to really just become very focused on is what's happening at our customers, the data that we have visibility to with regards to applications, where they're continuing to win and how we kind of help them do so, so that we can be balanced in market share, but then really again just take advantage of the unit economics, which again come across in things like our economic value per funded loan. Yes.

Speaker 4

Our next question comes from Brian Tomasello with KBW. Brian, you can please unmute and go ahead.

Speaker 6

Everyone. Thanks for taking the questions. Just on consumer banking, if you can elaborate more, Neema, on the go to market strategy there. In your prepared remarks, you talked about broadening the reach of that product beyond the top tier of FIs that you originally were focused on. What additional opportunities does that open up in terms of other categories of customer sets that you think this might resonate more with?

Speaker 6

And also how you might look to lean more on systems integrators to expand the reach there? Thanks.

Speaker 1

Yes. So on the topic of consumer banking, in the last probably 2 years as we've been getting that product suite off the ground, just to give a little historical context, our entry point into mortgage, we start at the top of the market. And you kind of see that in the numbers with, like we mentioned, more than half of the top 10 credit unions by assets as customers of ours, a number of the large, the net regional and super regional banks, as well as, some of the largest mortgage independent mortgage banks as being customers. And once we did that, once we had the success there, we turned that into a repeatable practice that we took to the rest of the market because we want to make sure that this technology can be in any consumer's hands and any lenders' hands. And so we're taking the same playbook here.

Speaker 1

The last couple of years, we spent a lot of time with the top 20, 30, 40 financial institutions, bet on the consumer banking side to make sure that we could build a product that would scale to the very top of the market. I think one thing that you cover a lot of companies, you probably noticed that a lot of them don't when they offer FinTech solutions to these, these customers, they very rarely touch the top 5 or 6 banks. There's probably 1 or 2 examples. But we have a solution where the top a top bank in the country can use our platform. And that same platform a more prescriptive way, in a less configured way can be used by the number 1,000 financial institution in the country.

Speaker 1

And so let's put that some numbers around that. Probably last year, we were focused on the top 30 or 40 financial institutions. And now we're thinking more about the top 1,000 financial institutions. The one I mentioned that signed a a pretty good sized contract with us in the last week here wasn't a top 100 credit institution, sorry, credit union or bank. It just or sorry, financial institution, but they have a lot of needs.

Speaker 1

And it's an underserved part of the market that is desperate for new technology. And we think we can give it to them in a way that's beneficial to them financially, helps them grow their deposits, grow their lending book, but also beneficial to us financially.

Speaker 6

Great. Thanks for that color. And then just continuing on the topic of consumer banking, if you can just provide additional color around the type of deal that you're typically executing on here in terms of if this is a written replace of a legacy competitor, replacing an in house solution, Just any color on how that typically looks for new clients that you've signed so far in consumer banking? And then at your Investor Day last fall, you talked about some aspirations, optionality of expanding into commercial banking, also international, if there's just any update you can provide on those initiatives as well? Thanks.

Speaker 1

Yes. Let me start with the last one because I think you asked about system integrators. I think those are areas, in particular international, where the SIs could be particularly helpful. And on the commercial side, no update there, but it is an area of opportunity. And we see a lot of demand from our customers around that.

Speaker 1

And we just want to make sure we're measured and focused in what we do. And when we deliver something, it's the best in the market. We're not going to deliver something that we think is just average or above average. So we'll when the time is right, we'll explore that solution and go to market with that solution. And then on the first part of your question on what kinds of solutions are we replacing when we go in the door here, It is oftentimes it is some sort of rip and replace in the sense that they had something in place.

Speaker 1

It's typically very lightweight. So for example, if you go to your local regional bank or community bank or community credit union, you might go to their website and you have a few fields you can fill out to open a new account and then they'll tell you to walk into a branch. Or to get a personal loan, you'll fill out a lead form or a credit card. Maybe they'll have a little bit more technology in place, but they won't issue you their credit card digitally. And so it'll typically be a lighter weight approach to these products and they lean a lot on people internally, which I think is good from a relationship aspect, but not great from a reach of what customers want, consumers want and not great from an efficiency standpoint for the bank or credit union.

Speaker 1

So, a lot of times it's replacing a solution like that. And now also we're starting to see it, we launched a customer in Q1 that was a rip and replace of a more modern competitor because investing in these products is it's an ongoing effort. It takes a lot of energy. And I think our platform, the Blend Builder platform makes it possible for us to be not just in these markets, but like I said earlier about commercial banking, we want to be the best in these markets and every one of these product areas over time. And so we got to take that measured approach, but we're starting to see some of that as well.

Speaker 4

Our next question comes from Joseph Valle with Canaccord Genuity. Joe, you can please unmute and go ahead.

Speaker 7

Thanks, Brian, and congrats to the whole team here on good progress operationally and on the balance sheet as well. Great progress. Just one, just listening to your prepared remarks, Neema, I mean, there was a lot of credit union in there, both on mortgage and deposits. And I think you might have actually stated that maybe you've tailored those solutions a little more to the credit union market. And so maybe without giving away any secret sauce or anything, is credit union channel right now?

Speaker 7

I know that there's a war for deposits and credit unions have kind of been losing ground compared to other financial institutions, but this was kind of maybe less discussed back, I guess when you did your IPO and now all of a sudden there's a lot of credit union action, just be helpful to get a view of this particular market. And then I'll get up and have a follow-up.

Speaker 1

Yeah. And I think some of this comes down to timing, Joe. We have 4 of the top 10 banks buy assets as customers too, and many more of the top 50. And so I don't want to say that our solutions only work for credit unions, but maybe the reason why now with credit unions is 1, it is a historically underserved space by technology providers. And I do believe that they want to continue to grow and they're member owned organizations.

Speaker 1

And so they want to continue to serve their members in the best way possible. And one nice thing that's common among every credit union I've talked to is they are all very focused on member experience. And so some of these questions, they come down to prioritization. And so they prioritize member experience first, whereas we have also a number of the top 10 independent mortgage banks as customers as well. And so you layer all these things together and they'll have different priorities sometimes.

Speaker 1

And right now, the credit unions all have priorities around that member experience. And so that's really good for us, good for our product suite. And we're gonna make sure we make them aware that we have this amazing solution that can change their business. And so we're excited to work with a lot of them and, take a leadership position in that industry.

Speaker 4

Joe, I know you mentioned you had a follow-up question just to pause and see if you got one.

Speaker 7

Yes, I do. Thanks, Brian. Maybe just on the closed product, I know it sounds like it's doing really well and you mentioned that you got an attach on one of your largest customers. It would just be interesting to know kind of where close is on a penetration basis across your mortgage customer base. And then just maybe drill down a bit into how the regulatory environment is helping this to go electronic?

Speaker 7

Are we fully there like in all states? Is this a process or is it kind of a done deal already in terms of electronic close? Thanks guys. Well, there's

Speaker 1

well, it's a decent chunk of our customer base of the applications flowing through our product or closed loans flowing through our product that are now getting digital closings, but it's not even close to the majority. We don't want to share specific numbers on this, but it's a very fast growing part of our business. And so I guess on the regulatory side, we track what percent are eligible for fully digital closings. And about, call it, 90% of loans that we do through our platform are eligible for a fully digital closing. And even greater percentages than that are eligible for what is just a digital note, which allows for what's called a hybrid closing.

Speaker 1

And so, there's a lot of opportunity there, and it's big savings for our customers. I mean, it's big savings. They're so these things are so operationally complex that things such as being having one signature be slightly off center by the consumer, off the line by the consumer, needs to go back to the consumer and be re signed after the closing. Those kinds of things cost money to handle and are a terrible experience on top of that. And so it's a really important part of our product.

Speaker 1

And so we're investing in things like that to make sure our customers get the benefit on one platform. And then we're investing in things like, you know, we see it was in our press release, we updated the Spanish language intake form because one thing our customers are trying to do is grow their business. And to grow your business, you want to serve a broader set of, of consumers. And so that Spanish language intake form is super helpful to our, to our customers in this time. We're also building more tools for loan officers, on their mobile app.

Speaker 1

We added new capabilities in the last quarter as well there to make sure the loan officers could serve customers on the go even more than they could. And that's something that a lot of our customers in particular, independent mortgage banks appreciate. And so I think in aggregate, all these things, we just take the lens of there are still so much to do. And some of the things we'll offer as an additional fee, like the Blend closed product, because there's so much complexity to it. And some of the things will be baked into the current per unit fees we have with our customers like the digital closing or the mobile app for loan officers.

Speaker 4

All right. Our next question comes from Seth Gilbert with UBS. Seth, you can go ahead and unmute.

Speaker 8

Hey, thanks guys for taking the question. Maybe just one for me. The free cash flow improvement was nice to see and I'm wondering if you can talk about the upfront prepurchase agreements that you mentioned that led to strong free cash flow results. It's still a very hard macro environment. And so I'm wondering if discounting plays at all into this or if maybe there was a different strategy there.

Speaker 8

Thank you.

Speaker 3

Thanks, Seth. On free cash flow, it's a few fronts. It's just really like it's the discipline of what we've been sharing in multiple quarters really coming to fruition. As you saw the update that we shared obviously in Q4 in terms of our overall pipeline and execution, what you're seeing come to fruition is the ability for us to execute against that. What it translates to is not as much discounting at all, that's not the issue, is we're signing more and more customers that either have an element of their contract be what we consider platform centric, which leads to the ability to collect that annually.

Speaker 3

It has more and more customers that are coming to us, in essence, being able to give larger commits than they gave historically. That's both due to the Blend platform, but it's also due to where they see the macro. Bringing those 2 together, just as small examples with what we've done internally to just be better aligned from a cost perspective when you think about variable to fixed, it's that it's those types of motions and movements that are creating the just our ability again to deliver on free cash flow.

Speaker 8

Got it. Thanks, guys. Actually, one more if I may. I was just curious if you could give an update on the $50,000,000 run rate in consumer banking. Saw a at least in line with our model, so good result for consumer banking and $50,000,000 run rate.

Speaker 8

Just kind of curious as to how, you know, how that's progressing and, you know, is there any risk to this, given the macro? Thank you.

Speaker 1

No. Actually, that was just existing signed customers. So I think if anything I mean, there's always risk to anything, of course, because there is a macro that we're dealing with and who knows. We had a pretty good sized bank almost go out of business last year and get acquired by another bank. So there's always risks, I guess.

Speaker 1

But if anything, I think that there's we should hopefully see that number continue to grow as we sign new customers. And so yes, we're hard at work on that. And we're going to we'll try to keep people updated as we get material updates to that number and as the year progresses. But yes, we're feeling like we're on track right now.

Speaker 8

Got it. Thanks, Nima.

Speaker 4

Seeing no further questions, this concludes today's earnings call. Thank you all for joining.

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Earnings Conference Call
Blend Labs Q1 2024
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