Zenvia (NASDAQ:ZENV) is a cloud communications platform provider that enables businesses to engage customers through messaging, voice and digital channels. Founded in 2003 and headquartered in São Paulo, Brazil, the company delivers a range of communication APIs and no-code solutions designed to streamline customer journeys. Zenvia’s technology infrastructure supports the orchestration of automated workflows and personalized interactions, helping enterprises enhance engagement across SMS, WhatsApp, email, voice and other popular messaging apps.
The company’s core offerings include API services for developers, enabling seamless integration of messaging and voice capabilities into existing applications, as well as citizen-developer tools that require no coding skills. Zenvia Flow, a drag-and-drop workflow builder, empowers businesses to design complex, multi-step customer journeys. Zenvia Conversion enhances sales and support through conversational commerce features on WhatsApp, while Zenvia Chat centralizes messaging from multiple channels into a unified inbox for customer service teams.
Originally focused on the Brazilian market, Zenvia has expanded across Latin America with operations in Mexico, Argentina, Colombia and Chile, and maintains a growing presence in the United States. Its solutions serve diverse sectors including retail, finance, healthcare and logistics, supporting both B2C and B2B use cases. The company works with leading regional brands and fast-growing startups, positioning itself as a key partner for organizations navigating digital transformation and omnichannel engagement strategies.
Under the leadership of CEO Edison Carlos, Zenvia has grown through organic innovation and strategic acquisitions, evolving from a local SMS aggregator into a comprehensive communications platform as a service (CPaaS) provider. The company’s migration to cloud-native architectures and ongoing investments in artificial intelligence and analytics aim to deliver richer customer insights and higher levels of automation. As businesses continue to prioritize digital customer experiences, Zenvia seeks to expand its footprint and drive adoption of conversational and contextual communication solutions.
