Sprinklr (NYSE:CXM) (NYSE: CXM) is a leading provider of enterprise software for customer experience management (CXM). Founded in 2009 by Ragy Thomas and headquartered in New York City, the company offers a unified platform designed to help large organizations orchestrate customer engagement, marketing campaigns, customer care, research and analytics across digital and social channels.
At the core of Sprinklr’s offering is a suite of modular applications that cover social media management, content marketing, advertising, customer service and market research. The platform leverages artificial intelligence and machine learning to automate tasks such as sentiment analysis, audience segmentation and campaign optimization. By integrating with social networks, messaging apps, review sites, email and chat, Sprinklr enables brands to deliver consistent experiences at scale through a single interface.
Sprinklr serves a global clientele across industries including retail, financial services, healthcare, technology, travel and hospitality. Its software is deployed in more than 30 languages and supports operations in North America, Europe, Asia Pacific, Latin America and the Middle East. High-profile users range from major consumer brands and Fortune 500 companies to public sector organizations seeking to manage public sentiment and risk.
Under the leadership of founder and CEO Ragy Thomas, Sprinklr has grown through a combination of product innovation and strategic acquisitions. The company went public in July 2021 and continues to expand its footprint by investing in artificial intelligence, conversational commerce and digital experience orchestration. Sprinklr’s executive team brings together expertise in enterprise software, customer engagement and data analytics to support the evolving needs of modern brands.