OneMain Q4 2024 Earnings Call Transcript

Quartr
Provided by Quartr
January 31, 2025
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Operator

Welcome to the OneMain Financial Fourth Quarter twenty twenty four Earnings Conference Call and Webcast. Hosting the call today from OneMain is Peter Poulyan, Head of Investor Relations. Today's call is being recorded. It is now my pleasure to turn the floor over to Peter Poulyan. You may begin.

Peter Poillon
Peter Poillon
Head, IR at OneMain

Thank you, operator. Good morning, everyone, and thank you for joining us. Let me begin by directing you to Page 2 of the presentation, which contains important disclosures concerning forward looking statements and the use of non GAAP measures. The presentation can be found in the Investor Relations section of the OneMain website. Our discussion today will contain certain forward looking statements reflecting management's current beliefs about the company's future, financial performance and business prospects, and these forward looking statements are subject to inherent risks and uncertainties and speak only as of today.

Peter Poillon
Peter Poillon
Head, IR at OneMain

Factors that could cause actual results to differ materially from these forward looking statements are are set forth in our earnings press release. We caution you not to place undue reliance on forward looking statements. If you may be listening to this via replay at some point after today, we remind you that the remarks made herein are as of today, January '31, and have not been updated subsequent to this call. Our call this morning will include formal remarks from Doug Schulman, our Chairman and Chief Executive Officer and Jenny Osterhout, our Chief Financial Officer. After the conclusion of our formal remarks, we will conduct a question and answer session.

Peter Poillon
Peter Poillon
Head, IR at OneMain

I'd like to now turn the call over to Doug.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Thanks, Pete, and good morning, everyone. Thank you for joining us today. In 2024, we made significant progress in our personal loan business as well as our new products, credit card and auto lending, setting us up to drive growth in both receivables and capital generation. During the year, we continued to focus on helping our customers improve their financial well-being and finding opportunities to lend even as we keep a very tight credit box. We also completed our acquisition of Foresight, bringing new capabilities to our auto lending business, continued the build out of our Brightway credit cards, proactively managed expenses and further refined our best in class data science and analytics.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

The result was steady improvement in credit, solid growth in originations and a customer base that grew 15% to 3400000.0 customers. Here are some highlights from the year. In 2024, we generated $6.85,000,000 dollars of capital despite incurring peak loan losses at the beginning of the year, demonstrating the incredibly strong and resilient business model of OneMain. We expect that 2024 represented a cyclical low in earnings and will be followed by an upward trajectory in earnings and capital generation in 2025 and beyond. I'm very pleased that we met or exceeded all of the 2024 expectations that we laid out for investors at the beginning of the year.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

This was the result of our personalized approach

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

that allows us

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

to stay very close to our customers, active credit management, disciplined focus on expenses and strategic investment in the business. For the full year, our receivables grew 11% to $2,470,000,000,0.0 Some of the factors contributing to this were the growth of the auto business, including our acquisition a positive competitive environment, focused initiatives to help improve personal loan originations without changing our conservative credit posture, and growth in the Brightway credit cards. In our personal loan business, we continued to invest in data science, new data sources and credit models to even further enhance our best in class underwriting capability. We invested in our technology and branch network, refining the way we interact with customers to increase efficiency and enhance customer experience. And we launched new products and channels, including credit card to loan cross marketing in our mobile app, loan payments linked to paychecks and a new debt consolidation offering.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

We fully integrated our auto acquisition, giving us new capabilities in auto lending. We enter 2025 well positioned to compete through both franchise and independent dealerships. We grew our credit card portfolio to about 780000 accounts. While being cautious in our growth, we've been highly focused on continuously improving the user experience to make sure our customers have access to a differentiated, highly digital card product, while we also continue to drive operating efficiencies. In 2024, we continue to demonstrate our incredibly strong balance sheet and funding program.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

We raised $390,000,000,0.0 in funding, including $240,000,000,0.0 in high yield bond issuances and $110,000,000,0.0 in seven year secured funding. We also expanded our whole loan sale program and renewed multiple bank lines and our corporate revolver. Our diversified funding program ensures we have significant excess liquidity and continues to be a strategic differentiator of OneMain. We also focused on helping our customers manage their financial wellness and on supporting the communities where we live and work. Trim by OneMain, our financial wellness platform that helps customers save money on household bills and manage everyday expenses continued to help our customers improve their financial well-being.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Trim is free to OneMain customers and has saved them millions of dollars through bill negotiations and subscription cancellations. Credit worthy by OneMain, our financial education program for high school students reached more than 400000 students in more than 4000 high schools across the country, with many of our team members volunteering and engaging with students throughout the year. I mentioned TRIM and Creditworthy because they illustrate the kind of company that we are. Recently, OneMain was recognized both in the Newsweek's Excellence Index and in Time Magazine America's Best Mid Sides Companies list for various aspects of business excellence, including growth and innovation, employee satisfaction and ethical practices. I only named a few, but I'm proud of all of our accomplishments in 2024 and believe the future has never been brighter for OneMain.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Let me now turn to the results of the Capital generation was $183,000,000 and C and I adjusted earnings were 1.16 per share. Our receivables grew 11% year over year and total revenue grew 9%. Despite our continued conservative underwriting posture, for the second consecutive quarter, originations grew double digits year over year. The strong origination growth is a result of the constructive competitive environment throughout most of 2024 and our expanded use of granular data analytics and product innovation to opportunistically drive growth. Turning to credit, the positive trends that we saw in the have continued into year end.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Our 30% to 89% delinquency was 3.06, which is down 22 basis points year over year compared to up 21 basis points a year ago. We're also seeing better than normal seasonal trends in the quarter over quarter movements. Delinquency was up only 5 basis points from last quarter. Last year, it was up 30 basis points in the same quarter and pre pandemic, it was up 13 basis points on average. So we liked the trends that we are seeing.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Net charge offs were 7.9% in the quarter, up 36 basis points from last quarter, which is much better than the trends we have seen the last two years and also better than normal seasonal trends we saw pre pandemic. And consumer loan net charge offs were 7.6%, which is down 7 basis points year over year. These positive credit trends in both delinquencies and charge offs reinforce our view that losses in our consumer loan portfolio peaked in the Moving to our newer products, OneMain auto receivables increased $105,000,000 in the quarter to $240,000,000,0.0 at year end. The credit performance in auto remains in line with our expectations and better than comparable industry performance. In our credit card business, we added $93,000,000 in receivables during the quarter and ended the year with the receivables totaling $6.43,000,000 dollars We continue to focus on building the foundations of a great card business, which we will grow when the time is right.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Let me touch on capital allocation where our priorities are unchanged. First and foremost, we invest in the business to position us for ongoing success. In 2025, we will continue to invest in growth, data science, technology and digital innovation, enhanced loan products, as well as our auto and credit card businesses. We're also committed to our regular dividend, which at $4,.16 per share annually yields about 7% at today's share price. During the year, we repurchased about 755,000 shares for approximately $35,000,000 We will pace our future share repurchases based on a number of factors, including our excess capital, capital needed for growth, economic conditions and market dynamics.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

As we turn to 2025, we feel great about all of the key drivers of our business. We continue to serve more customers and grow receivables as we enhance our personal loan business and add new products. We have actively managed credit through a tricky economic environment the past several years and expect to see continued improvements into 2025. Our balance sheet is as strong and diversified as it has ever been, and we continue to invest in the business while being disciplined in expense management. Barring any shifts in the macroeconomic environment, we expect to see increased earnings and capital generation in 2025 and beyond.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

With that, let me turn the call over to Jenny.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Thanks, Doug, and good morning, everyone. Let me begin by focusing on the quarter, then briefly recap our year and conclude with what we expect for 2025. Our was highlighted by the continuation of improved credit trends, growth in high quality originations and solid revenue growth. We also completed the year with continued strong execution in the funding markets. GAAP net income was $126,000,000 or $1,.05 per diluted share, down from $1,.38 per diluted share in the adjusted net income was $1,.16 per diluted share, down from $1,.39 in the Capital generation, the metric against which we manage and measure our business, totaled $183,000,000 which compares to $191,000,000 in the primarily reflecting the impact of the current macroeconomic environment on our net charge offs, partially offset by higher interest income from portfolio growth.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Managed receivables finished the year at $2,470,000,000,0.0 up $250,000,000,0.0 or 11% from a year ago. Originations were $350,000,000,0.0 led by strong organic growth of 11% year over year. The acquisition of Foresight in April 0 contributed another 5% to the total year over year increase of 16%. This strong growth is a result of the constructive competitive environment along with our focused efforts to drive originations within our continued conservative underwriting posture. The APR on our consumer loan originations was 27% this quarter, up 16 basis points from the continuing the trend we have seen for several quarters.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

These origination levels will support yield as the book matures and older originations roll off. Consumer loan yield was 22.2%, up 14 basis points compared to the prior quarter, benefiting from pricing actions we've taken, partially offset by the continued growth in our lower loss, lower yield OneMain auto business. As we look ahead to 2025, we expect flat to modest improvement in consumer loan yield from these levels, largely dependent on our product mix throughout the year. Total revenue was $150,000,000,0.0 up 9% compared to Interest income of $130,000,000,0.0 grew 11% year over year driven by receivables growth. Other revenue of $177,000,000 was down 4% from prior year.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Interest expense for the quarter was $3.10,000,000 dollars up $39,000,000 versus prior year, driven by an increase in average debt to support our receivables growth and modestly higher cost of funds compared to a year ago. Interest expense as a percent of average net receivables in the quarter was 5.3%. As we look forward, we expect this to increase slightly. If there is volatility in interest rates in 2025, our balance sheet strategy to issue largely fixed rate longer dated securities minimizes the impact. Provision expense was $5.23,000,000 dollars comprising net charge offs of $4.64,000,000 dollars and a $59,000,000 increase to our allowance driven by the increase in receivables during the quarter.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

I'll discuss losses in more detail momentarily. Policyholder benefits and claims expense for the quarter was $49,000,000 flat to prior year, and we expect quarterly PB and C expense in the low $50,000,000 range in 2025. Let's turn to Slide 9 and look at consumer loan delinquency trends. Our thirty to eighty nine day delinquency at December '31, excluding our Foresight acquisition, was 3.06%, down 22 basis points year over year, which is notably better than the trend we saw a year ago and the trends we saw in the pre pandemic periods as shown on Slide 10. 30 plus delinquencies were down more than 50 basis points compared to a year ago as 90 plus delinquencies also notably improved.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

This quarter marks the first year over year improvement on delinquency in recent years. We are actively managing credit and see these trends as encouraging signs for continued positive momentum in lower loss levels and higher earnings in 2025 and beyond. On Slide 10, you can also see our front book vintages now comprise 84% of total receivables. The performance of the front book remains in line with expectations and is the primary driver of the improved credit trends in our portfolio. And while the back book makes up just 16% of the total portfolio, it still represents about one third of our 30 plus delinquency.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

As the back book continues transitioning and we see the front book grow as a percentage of our portfolio, we expect our delinquency and loss metrics to continue to improve. And it is worth noting that there remains some headwind in our credit metrics from our decisions to tighten credit, slowing originations, which has extended the average age of our portfolio. Let's now turn to charge offs and reserves as shown on Slide 11. C and I net charge offs, which includes credit cards, were 7.9% of average net receivables in the up 36 basis points from the which is well below the approximate 100 basis point increases we've seen in the last two years and below the approximate 50 basis point increases we saw on average in pre pandemic years. We are also seeing the trends improve in our year over year comparisons.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

These are all encouraging signs of improved loss performance in the quarters ahead. Also, it is helpful to point out that while still relatively small, the credit card portfolio is growing modestly and we are seeing an impact in our C and I net charge offs from the higher loss card business, which carries higher overall revenue and generates attractive risk adjusted returns. Consumer loan net charge offs, which exclude credit card, were 7.6% in the quarter, down 7 basis points year over year. This clearly demonstrates the improvement we have been seeing in early delinquencies and the go forward trajectory of losses as we move away from peak losses in the Recoveries remained steady and strong in the quarter at $77,000,000 or 1.3% of receivables, well above our pre pandemic levels. Loan loss reserves ended the quarter at $270,000,000,0.0 Our reserves increased by $59,000,000 in the quarter, driven by portfolio growth in consumer loans and credit card receivables, while our reserve coverage remains steady at 11.5%.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Once again, it's worth mentioning here that our reserves include the impact of our credit card portfolio, which as I mentioned is higher loss and therefore carries a higher loss reserve. And while we are seeing positive trends in our credit metrics, we haven't made changes in the macroeconomic assumptions in our reserve calculation, given the continued uncertainty around inflation and unemployment. So I expect in the near term to see our reserve coverage remain around current levels. We will continue to assess reserve levels and expect that when the uncertainty around the macro subsides and as we see sustained improvement in the credit performance of our portfolio, our coverage level will come down in time. Now let's turn to Slide 12.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Operating expenses were $4.22,000,000 dollars up 10% compared to a year ago, driven by the Foresight acquisition and investment in our business. The full year 2024 OpEx ratio of 6.6 was abnormally low resulting from the savings generated by the expense actions we took in the As we had said, we expected to reinvest a portion of the savings in the business to drive growth and efficiencies in the future, and you can see that reinvestment in the latter part of the year. Stepping back, our business model continues to have inherent operating leverage and you can see that as our OpEx ratio has steadily improved since 2019. Now let's turn to funding and our balance sheet on Slide 13. During the quarter, we issued a $900,000,000 4 point 5 year unsecured bond at 6.78%.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

The offering attracted a strong set of both new and returning investors and resulted in the narrowest spreads we've ever seen on an unsecured issuance. Since we've issued 6 unsecured bonds totaling $4,000,000,000 And with each issuance, we have seen gradual improvements in pricing and healthy demand for our bonds. Also, you may have seen, we've already begun our funding for 2025 earlier this month with a five year revolving $900,000,000 auto ABS issuance with an average cost of funds just under 5.5%. Once again, demand for our secured paper was extremely strong. We are feeling very good about where we stand with our best in class funding strategy and our ability to execute.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We're also pleased to have expanded our forward flow whole loan sale program to $900,000,000 annually through the As we've said before, we regularly evaluate the benefits of committed flow arrangements for their near and long term effects to our business and are pleased with economics of the program we have in place. We see these types of arrangements as useful tools to further diversify our funding options. During the quarter, we also optimized our bank lines to $740,000,000,0.0 And as part of that, we converted a $3.75,000,000 dollars secured bank line to private placement. So we feel really good about our liquidity position and our runway. Net leverage at the end of the was 5.6 times flat to prior quarter.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We've adjusted the calculation to remove quarterly volatility from the impact of changes in AOCI in our adjusted capital, aligning with common market practices and how the ratings agencies measure tangible equity. Before I discuss 2025 strategic initiatives, let me briefly recap our full year 2024 performance against the expectations we laid out at the beginning of the year. First, we expected to grow our managed receivables to approximately $24,000,000,000 inclusive of our auto finance acquisition, and we ended the year at $2,470,000,000,0.0 benefiting from the strong competitive environment and the growth initiatives we successfully implemented starting in We expected total revenue growth in the range of 6% to 8% and we came in at the top end of our range at 7.6%. We expected interest expense as a percentage of average net receivables to come in at approximately 5.2% and we came in at 5.26% even as we held more excess cash on our balance sheet through much of the year and took the opportunity to raise incremental debt to manage near term maturities and support our liquidity runway. We expected C and I net charge offs in the range of 7.7% to 8.3% while calling peak losses in the We came in within the range at 8.1% for the year with peak losses occurring in the Finally, we expected our operating expense ratio to come down to approximately 6.7% from 7% in 2023.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We came in at 6.6% for the full year. Even in a challenging year where we saw peak losses resulting from a negative credit cycle, we generated capital of $6.85,000,000 dollars and a return on receivable of 3.1%, demonstrating the strength of our business model. As credit improves and we continue to grow, we expect to see capital generation growth and improved returns positioning the business for continued success in the years ahead. Now let's discuss our expectations for certain key metrics in 2025, turning to Slide 15. We expect to continue growing managed receivables and revenues even as we remain cautious on the economy and maintain a tight credit posture.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And as always, we are fully prepared to accelerate growth if and when conditions improve. We expect managed receivables to grow approximately 5% to 8%, reflecting solid loan originations. We expect revenue growth in the range of 6% to 8% following our expected receivables growth I just mentioned, along with modest improvement in consumer loan yield. In terms of our guide for credit, we expect full year C and I net charge offs in the range of 7.5% to 8% as we reap the benefits of the actions we took to actively manage credit over the past couple of years. We expect to see typical seasonal patterns once again in our quarterly losses with net charge offs above the full year range and below.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Our guide assumes no change in the macroeconomic environment, including inflation. I also think it's helpful to point out that you can see in our results that consumer loan net charge offs are improving and running about 25 basis points below C and I net charge offs. As we mature the card business and as consumer loans continue to improve, we expect that relationship will widen to approximately 40 basis points in 2025. On operating expenses, there will be some minor variability throughout the year with a full year OpEx ratio of approximately 6.6%, in line with last year's OpEx ratio and notably better than our OpEx ratio in 2023. In summary, as we look ahead to 2025 and beyond, we see strong momentum in our business and believe we're well positioned to excel in any economic environment.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

To that end, we remain confident in our ability to

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

achieve the medium term capital generation and growth targets that we discussed during our twenty twenty three Investor Day. And with that, let me turn the call back over to Doug.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Thanks, Jenny. I'm pleased with the results for the quarter and for the full year and especially pleased with the progress we continue to make to enhance our competitive position. Just five years ago, we are a mono line provider of personal loans offered through our branch network.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Today, we offer personal loans through multiple channels, including our branches, and have added credit cards for customers' everyday transactions and auto loans at the point of purchase. This has expanded our addressable market 10 times. And as we expand our business, we are bringing to bear our deep understanding of the non prime consumer and our over one hundred year history of best in class credit and balance sheet management. We have a lot of momentum going into 2025 and are excited to bring even more value to an ever growing set of customers. I'll close by offering my thanks to all of the OneMain team members for their dedication and hard work throughout 2024 and their continued commitment to our customers every day.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

With that, let me open it up to questions.

Operator

You.

Operator

Our first question is coming from Terry Ma of Barclays.

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

Hey, thank you. Good morning.

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

Maybe just to start off with

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

credit, your delinquency trends inflected negative by quite a large margin this quarter, down 22 basis points. Can you just speak to your confidence of just whether or not you can kind of sustain that performance going forward? And then just on your guide for the year, the 7.5% to 8% charge offs. I guess maybe just talk about what gets to the high end versus the low end because obviously the high end is not that much improvement whereas the low end is more meaningful? Thank you.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Thanks, Terry. It's Jenny. So let me start with your first question on sort of the credit trends. So generally, we're really pleased with the continued improvement we've seen across early delinquency and late stage delinquency. We're confident we've come down from those peak losses in the and we're, we look forward to lower losses driving improved earnings and CapGen.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

When we look at our delinquency trends this quarter, we really see them all pointing in the right direction. So that 3.06% consumer loan delinquency is better than our historical patterns. And we saw it was you mentioned 22 basis points better than last year and only 5 basis points higher than the which is very good seasonally. And for losses, our consumer loan net charge offs are down 7 basis points year over year. So we've crossed over twenty twenty three and are improving.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And we focus on delinquency because that's the best leading indicator for losses. So from where we sit right now, we really feel like we've seen the impact of our underwriting changes that we made since August 2022, and we're expecting that momentum to come through in 2025. And to hit on your second piece, the go forward and the guide and what it would take to put us sort of at the top end of that range or at the bottom end, I mean, it really is dependent on the pace of the back book rolling off, those continued delinquency trends and the roll rates through the loss. Our growth in originations also impacts delinquencies, so to the extent that we can continue to grow. And then there's the macro, obviously.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And to the extent it gets better, it could push you towards the top end or to the extent it gets much worse. It could push you much further. So I think those are sort of I think that's the best way to guide

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

you.

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

Got it. That's helpful. And then maybe as a follow-up on the portfolio yield, I think you, guided to kind of modest improvement in 2025. But as I look at the yield in the back half of this past year, it improved cumulatively about 30 basis points over the last 2 quarters.

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

So any color around that and the dynamics go forward? Thank

Terry Ma
Terry Ma
Senior Equity Research Analyst at Barclays

you.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Yes. No problem. Thanks. So you're right.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

I said before, we're expecting very modest improvement from our run rate, which was 22.2% on consumer loan yield for next year or for this year, I should say. We are already seeing the improvements from the pricing actions that we've taken in the personal loan portfolio and the auto portfolio over the past several quarters, and that's starting to flow through. But as you know, those tailwinds are partially offset by credit. And there's also the growth in our lower loss, lower yield auto business, and it takes time. So looking forward, that rate of improvement really will depend on our product mix, meaning auto, which types of personal loans we're lending, the state rate mix, etcetera.

Operator

We'll take our next question from Moshe Orenbuch, TD Cowen.

Moshe Orenbuch
Managing Director at TD Cowen

Great. Thanks. Maybe kind of sticking with credit a little bit, Jenny. I mean, you talked you mentioned kind of roll rates as a factor that's going to drive charge offs relative to delinquencies. Could you just talk a little bit, I mean, given obviously we've got this persistent inflationary environment, but at least in theory that continues to get better or less bad as time goes on.

Moshe Orenbuch
Managing Director at TD Cowen

And maybe are there other factors that we should be looking at?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

No. Thanks for that. I think that's right. It's a key it's 1 of the key metrics that we're looking at. We do see rolls from delinquency to charge off performing pretty well.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

There is a little bit of noise from some of our new products. But if you look at the rolls from 30 to 89 for consumer loans excluding Foresight to charge off. Those trends are in line to slightly better than what we would typically see. So that's a good sign and we're watching it closely. And to the extent it continues, it would be a great sign for credit.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Let me just add, Moshe, a little bit on credit is, a lot of the improvement we're seeing is us actively managing the book, which means we've got a very high touch personalized business model where we can work with any customer who might be getting into trouble and we think we get priority of payment. And also we've been originating better credit customers who have plenty of net disposable income to pay us back. And so what we've seen since really 2022, credit was pretty volatile and we didn't see what we had originated in 2021 performing in line with expectations. We've really seen things stabilize, which means the credit performance of the loans we were booking all last year are performing as expected. But I think the important thing is, as you mentioned, I mean, cumulative inflation is still high.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

A customer still goes to the grocery store and pays $140 for their groceries when they used to pay $100 5 years ago and that's in their mind. The good news is income is caught up in aggregate. And so in general, people kind of curious about high and low end of the range. If we see vintages of customers, monthly vintages, quarterly vintages start performing better than expected, that's what will start to drive things down and get you to lower end of the range. And so we're really happy that we've been able to manage our business to get the portfolio average of credit dropping this year and we think it will drop again next year.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

And we've seen things really stabilized and we've been spot on with our assumptions as we underwrite. And so but the consumer it's not like the broad consumer has gotten wildly better in the last year. It's more we've gotten better consumers on our book.

Moshe Orenbuch
Managing Director at TD Cowen

Got it. Thanks. And I guess as a follow-up, the kind of outlook that you put out there kind of has revenue and expenses growing at the same rate. And yes, I understand that your efficiency is better than it was pre pandemic, but is there either something in there that you're thinking of as specific investment for a multiyear period? Or if we get kind of to the higher end of the range on revenue growth, would we then see that operating leverage even 25?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Thanks. I think there is some room in there. We don't have to wait and see how growth originations growth plays out. So I think there is some room to swing in there. But revenue growth broadly follows the growth in the portfolio and receivables.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And there is some yield improvement in our revenues and a bit of fee revenue from the card book. And so the short answer is I think there's some room for that.

Operator

Our next question is from Mark DeVries of Deutsche Bank.

Mark Devries
Mark Devries
Director at Deutsche Bank

Yes. Thanks for the comments you provided already, Jenny, on kind of allowance coverage. But I was hoping to drill down a little bit more. Just wanted to better understand where you think that kind of ultimately goes to is CECL day one still relevant or is kind of the mix shift with adding in both auto at lower losses and card at presumably higher kind of affecting the ultimate endpoint? Is it also kind of affecting the kind of the near intermediate term dynamics on where that goes, just kind of the relative growth in your different loan types?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

It's a good question. So there's obviously a lot that goes into how we look at the CECL reserve. And so I'm going to break it down into its parts a little bit. And then we can come back to sort of how to think about the go forward. We said before, we're confident in our delinquency and our loss metrics improving and our reserves look at lifetime losses.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And as those continue to improve in the portfolio, we should see shifts on our consumer loan reserves, and those should come in gradually. There is a macro overlay, which reflects the uncertainty in the future direction of really, say, inflation, unemployment and interest rates. And given there is a little uncertainty, we're just not ready to assume that things get better. So I think to the extent things get better, there's some potential there. And then you're right, there is some product mix.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We have a growing but pretty immature card portfolio. So as that portfolio grows and we really figure out where it studies out to, I think that's another piece of this. And so today, we're at that 11.5%. And over time, we could see that overall reserve coming down, I would say, about 50 basis points. I wouldn't expect it to get back to day 1.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

But it's really dependent on the market environment and that product mix and the timing of the 2.

Mark Devries
Mark Devries
Director at Deutsche Bank

Okay. Just to follow-up on the CECL reserves on card. I mean, it looks like charge offs are more than twice what they are for the average book, but I'm assuming the average life is shorter. Is there I'm just trying to get a sense of the of what we should model for kind of like a CECL Day 1 reserve on a card balance versus the rest of kind of your consumer loans.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Yes. When we look at it, we see consumer loans is closer to about 11.2% if you didn't have card. And then if you added in card, you'd obviously get closer to the reserve levels that we have today.

Mark Devries
Mark Devries
Director at Deutsche Bank

Okay. It's helpful. Thank you.

Operator

Our next question is coming from John Hecht of Jefferies.

John Hecht
John Hecht
Managing Director at Jefferies Financial Group

Good morning, Doug and Jenny. Thanks for taking

John Hecht
John Hecht
Managing Director at Jefferies Financial Group

my question.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Good morning, John.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Good morning.

John Hecht
John Hecht
Managing Director at Jefferies Financial Group

Thanks. First question is, I know it's early and I know you've given some color on this, but it's early to evaluate '24. But are there measures you can look at or characteristics you can look at maybe like first payment defaults or something like that, that you can kind of give us an initial take about what vintage '24 might be comparable to relative to history?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We don't typically give vintage level information, but I can I think across I'd say so across all of our front book, I'd say we are seeing really good customer payment behavior? And we continue to see early payoffs trend around 2 or a little bit below pre pandemic levels. We are seeing 30 at 3 tracking closer to 2017. So I think we're quite happy with the more recent vintages.

John Hecht
John Hecht
Managing Director at Jefferies Financial Group

Okay. And then given the forward curve, I guess, market conditions, which are pretty strong right now and then your debt maturity stack, how should we think about cost of capital like I mean assuming all of those stay kind of where they are now, what would happen to the cost of capital over the course of the year?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Thanks. That's a great question. Really, we expect this year to be slightly above where we are, which we think is still pretty attractive given we've risen not as much as the cumulative impact from the rise of rates over the past several years. So we've been able to mute the rise quite a bit. But this year is pretty locked in.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Nearly 90% of our average debt for 2025 is already on our books at fixed rates today. So in the near term, I think that's the best reasonable guide because we're relatively insulated from changes in rates in year.

John Hecht
John Hecht
Managing Director at Jefferies Financial Group

Wonderful. Thanks very much guys.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Thank you.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Thanks.

Operator

Our next question is coming from Kyle Joseph of Stephens.

Kyle Joseph
Managing Director at Stephens Inc

Hey, good morning. Thanks for taking my questions. Just wanted to get a competitive update kind of by product channel, just weighing the supply and demand of credit across card, personal loans and auto.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Yes. I mean, let me

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

give you a broad and then I can break it down a little. I mean, personal loans is still by far the largest part of our book, the largest part of our originations. I think it's been a very constructive competitive environment for us as you see from our double digit overall originations growth. We've been able to have about 2 thirds of what we're originating consistently all the way through 2024 being our top 2 risk grades and we've been able to get some price improvement along the way. So that tells us that we still have a very good competitive position and that there's probably not as much supply for our customers with our value proposition at the price that we offer.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

With that said, 1 of the main drivers of competitive environment is people's access to capital. We've got this differentiated balance sheet. As Jenny said, we already have 90% of our funding on book. We've been able through this whole down cycle the last several years of consumer credit in the non prime space to make every single loan we want. Some of our competitors had real trouble raising funds a couple of years ago, I think there is more supply of funds and people who want to lend can get funds now and there is capital available in the market for solid players.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Generally, our spreads have been tighter than our competitors. So, it still gives us some competitive advantage. I think some of the newer tech players are, you've seen kind of come in and out of the market some. And so, I think we're going to assume that there's going to be a lot of competition this year if the macro remains stable. I think in cards, remember we have a very small book and there's a lot of different players.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

We're just a real up start. So we have, we find channels and pockets where we have super high conviction. So it's not like we're competing broadly in the card market right now. I mean, last quarter, we originated 93000000 of cards. I think that market similar commentary of what I gave you.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

The really big players and some of the banks have plenty of access to capital. Some of the smaller players have run into trouble. Some of them have sold off recently. And then a similar commentary in auto. With our independent dealers, we've got a unique market position and we are a super strong player with the independent dealers and we see that market, we haven't seen a lot of competitive pressure.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

And then in the franchise dealers, which we've just gone into, similar comment to what I said about cards is, we're such a challenger and so small, we're picking pockets. Foresight has deep and long relationships with dealers and so we're leveraging that and we'll slowly expand. And so I think overall, it's a more competitive environment than it was a couple of years ago, but I don't think we're back to the same kind of some irrational competition that we saw in 2021.

Kyle Joseph
Managing Director at Stephens Inc

Got it. Very helpful. And then just a quick follow-up, given where we are in the year and the quarter, just anything you'd highlight on tax refund expectations or what you've seen so far this year and kind of how you expect timing and magnitude to compare year over year?

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

I think it's still pretty early. As you know, tax refunds usually means we have slower originations in the quarter, but we also, some people use it to pay their loans. So, we haven't seen anything wildly different than the last couple of years.

Kyle Joseph
Managing Director at Stephens Inc

Got it. Thanks. Thanks for answering my questions.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Thank you.

Operator

Our next question is coming from Michael Kaye of Wells Fargo.

Michael Kaye
Michael Kaye
Equity Research Analyst at Wells Fargo Securities

Hi, good morning. So, extra impact of the mix effect of the front book, back book and you also mentioned you're originating higher quality loans. Can you just give some color on how credit is performing more on a like for like basis? Meaning how credit is trending across the risk grades?

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Yes. I'd say in general in terms of across we don't we see all of our risk grades performing on the front book to expectations. So in terms of if there's variability in terms of expected performance, I'd say there is none. Obviously, you have different expectations for different risk grades and it also goes much deeper than that in terms of by chance how they come in and a variety of other factors. But in general, no, we see no variability across that front book.

Michael Kaye
Michael Kaye
Equity Research Analyst at Wells Fargo Securities

Okay. And I saw a recent Fed report that shows the share of credit card accounts making minimum payments rose to a twelve year high. So I'm wondering if you look at your recent trends and the use of proceeds for your loans, like have you seen a surge in debt consolidation requests? I'm wondering maybe this is also adding to the higher loan demand you've been seeing. And I think Doug mentioned a new debt consolidation product.

Michael Kaye
Michael Kaye
Equity Research Analyst at Wells Fargo Securities

Can you just talk about that?

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Yes. Thanks, Michael. We have not seen we've steadily had 30% to 40% of our loans people use for debt consolidation. Over the last year, we have really improved that product, added a lot of automation, which makes it much easier for people to automatically pay off the debts and it's a smoother customer interface for them. And we've also explicitly been having some marketing around debt consolidation as a value proposition.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

1 of the reasons is what you state. I mean, there's been a real growth in balance of credit cards and we think as we kind of if the environment remains stable and as we even get into a better environment, I think people will be potentially wanting to pay down their credit cards and the personal lending product is an opportunity for them to do that. And so we haven't seen a lot of movement yet, but we have honed our product, so that we're ready if the market moves in that direction.

Michael Kaye
Michael Kaye
Equity Research Analyst at Wells Fargo Securities

Okay. Thank you.

Operator

We'll take our next question from Maher Bhatia of Bank of America.

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

Good morning. Thank you for taking my questions. First on the forward close. Jen, you touched on this in your comments, but could you expand on that a little bit? We've obviously seen in the last few months private capital being very active in the personal loan space, whether and others have been selling or choosing to originate loans on their behalf.

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

So I was just wondering what's OneMain's view of that strategy? Can you just talk a little bit about how much how you balance originating for your balance sheet versus originating for private capital, Like what the economics are, what the puts out? Thanks.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

Yes. Thanks, Maher. We really look at these types of arrangements as additive versus necessary. So we show quarter after quarter that we have access to capital through the public markets. And we really see that access as a true competitive differentiator for our business.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

And so we did mention today that we selectively expanded our whole loan sale forward flow program. And this year, we'll have $900,000,000 in committed flow arrangements through the But just and just for scale, that's larger for us. We had $500,000,000 in commitments in 2024. And the most we've done in any year was $7.20,000,000 dollars in 2022. So it is more.

Jenny Osterhout
Jenny Osterhout
Executive VP & CFO at OneMain

We think of it as nice flexibility and we're open to exploring opportunities for more arrangements and we have quite a few discussions. We see it as an opportunity to diversify funding sources, but we don't need those types of arrangements. So that allows us to be very disciplined when we look at pricing and economic trade offs. And we're also we're looking at all pieces of how you make those arrangements work and it gives us some flexibility to make decisions in terms of how when we want to enter into those arrangements.

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

Okay. Great. No, that's helpful. Thank you. And then maybe just turning to the credit discussion a little bit and the consumers health.

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

And I guess what I'm trying to square is just you're continuing to originate, I think you said 2 thirds of your originations when your top risk grades. I understand that you still are dealing with the back book and you mentioned a third of delinquencies I think are from the back book still. But as we get later into '25 and the '26, what does that mean for your long term loss rates or I guess the health of the customer? Like how much variability is that in charge offs between your top risk grades and the lower risk grades? So just try to understand longer term the implications of continuing to originate more and more loans in the top half or the top 2 buckets of your risk rates?

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

Thank you.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Yes. I mean, look, let me give you some context because losses are a big driver, but we don't originate to a loss rate. We originate to 20% return on equity on the equity we put into every loan. And we've got a model that includes the revenue, the operating expense, the interest and the losses. So some of this is depending on product and the price we can charge.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

And so we haven't changed our longer term guidance that in general in a totally stable environment will be in the 6% to 7% long term, but we are now headed down from what we think is the peak in 2024 and we're moving in the right direction in 2025, but it's going to be dependent on product. When we get there, it's going to be dependent on product mix, how we go. And again, we're trying to run a return on equity business and a profitability business, not just a, like, get to the loss business. And so as I mentioned earlier, we like the direction of travel now. We had a couple of tough years with stuck with our back book.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

We've been turning it over and actively managing it. And I think moving from here going forward, we should see increase in earnings, increase in capital generation and a steady decrease in losses will be part of that.

Mihir Bhatia
Mihir Bhatia
Equity Research Analyst at Bank of America Merrill Lynch

Got it. Thank you so much.

Doug Shulman
Doug Shulman
Chairman & CEO at OneMain

Sure. Well, we're at the top of the hour. Let me thank everyone for joining us. As always, if you have further questions, please get in touch with the team. Thank you to all of our investors for the really high quality, valuable engagement we had in 2024 and we're looking forward to talking with you more in 2025.

Operator

Thank you. This does conclude today's OneMain Financial fourth quarter twenty twenty four earnings conference call and webcast. Please disconnect your line at this time and have a wonderful day.

Executives
    • Peter Poillon
      Peter Poillon
      Head, IR
    • Doug Shulman
      Doug Shulman
      Chairman & CEO
    • Jenny Osterhout
      Jenny Osterhout
      Executive VP & CFO
Analysts
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Key Takeaways

  • OneMain grew its managed receivables by 11% to $24.7 billion, expanded its customer base 15% to 3.4 million and diversified beyond personal loans into auto lending (via the Foresight acquisition) and a credit card portfolio of roughly 780 000 accounts.
  • Credit performance improved as 30–89 day delinquency fell 22 basis points year-over-year to 3.06% and net charge-offs peaked early in 2024 at 7.9%, supporting management’s view that losses have peaked and will decline in 2025.
  • The company generated $685 million of capital in 2024, delivered adjusted EPS of $1.16, achieved 7.6% revenue growth and maintained a diversified funding program—issuing unsecured and secured debt, expanding whole-loan sale commitments and renewing bank lines.
  • For 2025, OneMain forecasts 5–8% receivable growth, 6–8% revenue growth, C&I net charge-offs of 7.5–8% and an operating expense ratio near 6.6%, and anticipates an upward trajectory in earnings and capital generation barring macroeconomic shifts.
AI Generated. May Contain Errors.
Earnings Conference Call
OneMain Q4 2024
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