WideOpenWest Q4 2024 Earnings Report

WideOpenWest EPS Results

• Actual EPS: -$0.13
• Consensus EPS: -$0.16
• Beat/Miss: Beat by +$0.03
• One Year Ago EPS: N/A

WideOpenWest Revenue Results

• Actual Revenue: $152.60 million
• Expected Revenue: $154.05 million
• Beat/Miss: Missed by -$1.45 million
• YoY Revenue Growth: N/A

WideOpenWest Announcement Details

• Quarter: Q4 2024
• Date: 3/14/2025
• Time: Before Market Opens
• Conference Call Date: Friday, March 14, 2025
• Conference Call Time: 8:00AM ET

WideOpenWest (NYSE:WOW) (NYSE:WOW) is a broadband and entertainment service provider offering high-speed internet, cable television, and digital voice solutions to residential and business customers. The company operates a hybrid fiber-coaxial network infrastructure designed to deliver reliable connectivity and a range of video and voice products across its footprint. Cable TV offerings include both traditional linear channels and on-demand streaming options, while its internet services span tiered speeds to meet diverse bandwidth needs.

Founded in 1996, WideOpenWest has grown through strategic acquisitions and organic expansion. A notable milestone came in 2012 with the merger of WOW! and Knology, strengthening its network reach and customer base. Since then, the company has continued to invest in technology upgrades, deploying DOCSIS 3.1 and other enhancements to support faster speeds and improved network performance, as well as expanding its gigabit internet availability in key markets.

WOW! primarily serves suburban and urban communities in the Midwest and Southeast regions of the United States, including markets in Illinois, Michigan, Ohio, Florida, Texas and Georgia. Its customer focus emphasizes personalized service and community engagement, with local customer care centers and field technicians dedicated to rapid issue resolution. The company’s business division caters to small and medium-sized enterprises, offering scalable internet and voice packages alongside managed Wi-Fi and Ethernet solutions.

Leadership at WideOpenWest is headed by Chief Executive Officer Mike Rao, who has guided the company’s strategy on network expansion, operational efficiency and subscriber growth since 2015. Under Rao’s direction, WOW! has pursued a dual emphasis on service quality and cost discipline, positioning itself as a competitive alternative to larger national providers in its core markets. The management team continues to prioritize technological innovation and customer experience as drivers of long-term value.

WideOpenWest Q4 2024 Earnings Call Transcript

Key Takeaways

• WideOpenWest doubled its all-fiber footprint in 2024 by passing 31,500 new homes and boosted greenfield market penetration from under 10% to 16.6%, reinforcing confidence in its expansion strategy.
• Adjusted EBITDA rose 3.5% year-over-year in Q4 to $73.7 million (48.3% margin) and increased 4.7% for the full year to $288.4 million, driven by cost efficiencies and video platform migration.
• High-speed data revenue declined 3.5% in Q4 to $104.9 million—impacted by $1.9 million in hurricane credits—and the company lost 10,200 HSD subscribers, with 5,400 departures due to hurricanes.
• The company closed a $200 million super-priority term loan in October with the option to raise an additional $175 million in 2025, bolstering liquidity for its goal of passing 400,000 homes.
• For Q1 2025, WOW guides to HSD revenue of $102–104 million, total revenue of $147–149 million, adjusted EBITDA of $72–74 million, and expects HSD net losses of 4,500–6,000 subscribers.

Presentation

[Operator]

Thank you for standing by, and welcome to the Wide Open West Fourth Quarter twenty twenty four Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session. Thank you. I'd now like to turn the call over to Andrew Pozen, Vice President, Head of Investor Relations. You may begin.

[Andrew Posen, Vice President, Head of Investor Relations at WideOpenWest]

Good morning, everyone, and thank you for joining our fourth quarter twenty twenty four earnings call. With me today is Teresa Elder, WAU's Chief Executive Officer and John Rego, WAU's Chief Financial Officer. Before we get started, I'd like to remind everyone that during our call, we will make some forward looking statements about our expected operating results, our business strategy and other matters relating to our business. These forward looking statements are made in reliance on the safe harbor provisions of the federal securities laws and are subject to known and unknown risks, uncertainties and other factors that may cause our actual operating results, financial position or performance to be materially different from those expressed or implied in our forward looking statements. You are cautioned not to place undue reliance on such forward looking statements.

[Andrew Posen, Vice President, Head of Investor Relations at WideOpenWest]

We disclaim any obligation to update such forward looking statements. For additional information concerning factors that could affect our financial results or cause actual results to differ materially from our forward looking statements, please refer to our filings with the SEC, including the Risk Factors section of our Form 10 K filed with the SEC, as well as the forward looking statements section on our press release. In addition, please note that on today's call and in the press release we issued this morning, we may refer to certain non GAAP financial measures. While the company believes these non GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for the financial information presented in accordance with GAAP. Reconciliations between GAAP and non GAAP metrics for our financial for our historical reported results can be found in our earnings releases and our trending schedules, which can be found on our website.

[Andrew Posen, Vice President, Head of Investor Relations at WideOpenWest]

We've also included a presentation this morning to complement our prepared remarks. Now, I'll turn the call over to Wow's Chief Executive Officer, Theresa Elder.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Thanks, Andrew. Welcome to Wow's fourth quarter earnings call. I'm pleased with the progress we made in 2024, especially in our greenfield market where we continue to pass additional homes and grow our penetration rates. Looking back at 2024, we took significant steps forward toward achieving our strategic initiatives, advancing our financial performance and enhancing value for our customers through innovative partnerships and pricing strategies, all while delivering exceptional products and services to our customers. As we mentioned last quarter, we closed a $200,000,000 new super priority term loan in October and this puts us in a strong position to continue to invest in our greenfield fiber market expansion. Although we had a slowdown during the third quarter, we increased our construction pace in the fourth quarter adding homes in our newest communities of Brighton, Michigan and Hernando Beach, Florida. All in all, we doubled our all fiber footprint in 2024 adding 31,500 new homes while still increasing penetration rates in our markets. We remain encouraged in our legacy markets, which saw positive trends in ARPU driven by customer upgrades to high value services and consistent levels of low churn, all of which highlights our solid base of satisfied customers. Now, I would like to discuss our fourth quarter results, which reflect continued momentum in our greenfield fiber expansion market and strong cost management.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

In the fourth quarter, high speed data revenue decreased 3.5% year over year to $104,900,000 but includes 1,900,000 of revenue credits issued to customers as a result of hurricanes Khalid and Milton. Adjusted EBITDA of $73,700,000 increased 3.5% year over year with an adjusted EBITDA margin of 48.3%. The continued improvement in adjusted EBITDA predominantly reflects the benefits accrued from continuing to drive efficiency into our business as we migrate our customers off our video platform and further align our relationship with YouTube TV. For the full year, our high speed data revenue decreased 1.6% from last year to 423,600,000 but includes $2,500,000 in hurricane credits issued during the third and fourth quarters. We did record $1,500,000 in insurance proceeds through OpEx to partially offset the lost revenues.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Given this, adjusted EBITDA still increased 4.7% year over year to $288,400,000 dollars with an adjusted EBITDA margin of 45.7%. During the fourth quarter, our fiber expansion made further progress as we passed an additional 9,300 homes in our greenfield market, bringing our total number of homes passed to 31,500 in these new markets in 2024. I'm especially pleased with the results in these new markets where over the course of the year we strengthened our penetration rates from just under 10 at the end of twenty twenty three to 16.6% at the end of twenty twenty four. Our success in these markets reinforces our confidence in our strategy and outlook. The 2024 Edge Out Vintage also increased during the quarter, passing another 2,300 new homes, while delivering a penetration rate close to 40%, making this vintage another strong performing expansion effort.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Our 2023 Edge Out vintage increased just over 1% to a penetration rate of 30.8%, while the 2022 vintage remains strong at 31%. With regard to our HSD subscribers, we lost a total of 10,200 during the quarter. Of that, approximately 5,400 subscribers were lost due to hurricanes Milton and Helene. We added 1,100 HSD subscribers in our Greenfield markets and 800 in our Edge Out expansion markets, which partially offset the drop in our legacy footprint. The steps we introduced during the first half of the year such as complementary speed upgrades and our simplified pricing plans, which includes an optional price lock, modem included, no data caps and no contracts, are continuing to benefit our business.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

The charts on the bottom half of the slide highlight a shift that reflects the growing success of our fiber expansion strategy as well as the impact of our initiatives to strengthen our legacy footprint. ARPU remains high, increasing by around 1% year over year to $73.5 despite decreasing sequentially due to the hurricane impacts previously mentioned. Overall, we continue to see the success of our product, marketing and sales strategy, which are showing particular strength in our greenfield market. As expected, our traditional video business declined further during the quarter and now has dropped to 60,600 subscribers, a 33% decrease from the same period last year. We anticipate this trend will continue as we transition to YouTube TV, which grew significantly this past year.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

To conclude, before handing the call to John, I would like to emphasize how pleased I am with the progress we made this past year and the clear strength and success of our greenfield strategy that continues to make substantial strides forward, both in terms of the number of homes passed and the clear momentum as we have demonstrated our great penetration rates in these markets. I will now turn the call over to John, who will go over our financial results in more detail.

[John Rego, Chief Financial Officer at WideOpenWest]

Thank you, Theresa. In the fourth quarter, we reported $104,900,000 of HSV revenue, which decreased 3.5 year over year largely reflecting the decrease in HSV subscribers in addition to the $1,900,000 in hurricane customer credits. The revenue for the fourth quarter decreased 9.6% to $152,600,000 as video and telephony revenues dropped 26.916.9% respectively in addition to the decline in HSV revenues during the quarter. Adjusted EBITDA increased 3.5% from the same period last year to $73,700,000 with an adjusted EBITDA margin of 48.3%.

[John Rego, Chief Financial Officer at WideOpenWest]

The growth in our adjusted EBITDA reflects the impact of our continued approach to aggressively restructure our business away from our video platform. This change is reflected in integration and restructuring and is presented in the adjusted EBITDA reconciliation in our presentation and earnings release. Costs associated with this restructuring will come down and be subsequently reflected in integration as we continue to execute our broadband strategy and take the cost completely out of the business. The incremental contribution margin decreased slightly from the previous quarter, but continued to grow year over year driven by the proportionate increase in ATC revenue, which increased to more than 68.7% of our total revenue this quarter, which is up from 64.4% in the same period last year. We ended the quarter with total cash of $38,800,000 and total outstanding debt of $1,020,000,000 with our leverage ratio at 3.5 times.

[John Rego, Chief Financial Officer at WideOpenWest]

As we mentioned on our last call, during the quarter, we secured a new super priority term loan for $200,000,000 The agreement provides the ability to raise an additional $175,000,000 in capital one year after the super priority close date. That additional liquidity will enable us to accelerate our fiber greenfield growth strategy in 2025 and beyond as we continue to work toward our goal of passing 400,000 new homes over the next few years. We reported total capital spend of $51,700,000 which is down $28,900,000 from last year, but up $11,200,000 from last quarter predominantly due to the hurricane remediation efforts. Our core CapEx efficiency was 27.7% in the fourth quarter. Expansion CapEx decreased $31,400,000 from the same period last year and $1,200,000 from last quarter.

[John Rego, Chief Financial Officer at WideOpenWest]

In the fourth quarter, we spent $3,900,000 on greenfields, $2,500,000 on edge out and an additional $3,000,000 on business services. In 2025, we expect to spend between $60,000,000 to $70,000,000 on greenfield expansion CapEx. Our unlevered adjusted free cash flow, which we define as adjusted EBITDA less CapEx was $22,000,000 for the fourth quarter, a decrease from last quarter driven by the hurricane remediation CapEx. Finally, I'd like to provide our guidance for the first quarter. We expect our H2C revenue to be between $102,000,000 and $104,000,000 total revenue to be between $147,000,000 and $149,000,000 and adjusted EBITDA to be between $72,000,000 and $74,000,000 We expect our HSD net adds to be between negative $6,000 and negative $4,500 Before we open the line for questions, I'd like to reiterate that we do not have any information to share regarding the unsolicited non binding acquisition proposal from Digital Bridge and Crestview Partners at this time.

[John Rego, Chief Financial Officer at WideOpenWest]

And while we will take questions at the end of our remarks, we will not be taking any questions on that topic. Thank you so much. And we'll now open up the line for questions.

[Operator]

Thank you. We will now begin the question and answer session. And your first question today comes from the line of Frank Louthan from Raymond James. Your line is open.

[Frank Louthan, Managing Director at Raymond James Financial]

Great. Thank you. I appreciate that you're not taking the questions on the deal. But can you confirm that both Crestview and Digital Bridge are still engaged with the offer for the acquisition? That's my first question.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Yes, Frank. We don't have any updates for you beyond what we have said every quarter.

[Frank Louthan, Managing Director at Raymond James Financial]

Okay. That's fine. And then with the new financing, can you give us an idea of how much liquidity that gives you? And then how long do you think that takes you from a CapEx perspective on your goal to the 400,000 homes fast? Thanks.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Yes.

[John Rego, Chief Financial Officer at WideOpenWest]

So the first piece was the $200,000,000 I think we did that back in October. I think I alluded in my comments, we can do another $175,000,000 in October of twenty twenty five. And that takes you pretty, pretty deep into the project. So, there would probably be the need to raise incremental capital along the way. But the in total $3.75 between the two raises I think gets us pretty far along.

[John Rego, Chief Financial Officer at WideOpenWest]

To go back to the Analyst Day when we first talked about the Greenfield project, roughly what it cost per home, etcetera, etcetera. So I think we're in reasonably good shape and much better than we were before we did the deal.

[Christopher Schoell, Equity Research Associate at UBS Group]

Okay, great. Thank you.

[Operator]

Your next question comes from the line of Chris Scholl from UBS. Your line is open.

[Christopher Schoell, Equity Research Associate at UBS Group]

Great. Thank you. You guided to broadband subscriber losses in 1Q. I recognize ACP and storms had an impact in recent quarters. But any remnant impact you are anticipating from ONCUE or is this mainly a result of competition in your footprint?

[Christopher Schoell, Equity Research Associate at UBS Group]

And just along these lines, any color you can give on what you're seeing from fixed wireless fiber and cable in your markets would be helpful? Thank you.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Thanks, Chris. Well, first of all, we are really pleased with the results from last year. And if we took out the impact that we mentioned from the hurricane, as well as the impact from ACP last year, We actually saw an improvement in '24 over '23. And, we're pleased with the trajectory of what we're seeing for 2025 as well. First of all, certainly the greenfields continue to do extremely well.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

And that's going to bode well. And hopefully, we don't literally have any headwinds from hurricanes again this year. We have seen good momentum from our simplified pricing, which not only brings in customers, but also, has helped us with overall customers going to higher tiers, higher ARPU. And one of the things that we've been seeing is that our churn is going down. So, we're seeing churn very low certainly in our greenfield markets, but also in our legacy market with the implementation last year of our simplified pricing with the optional price lock.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

And we think YouTube TV is also having a real benefit to us on churn. So, those things all bode well. With that said, yes, there is some competition in the market. And that continues the trends I think that we've seen across the whole industry. We see very little from satellite.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Most of our competition I think is still with the traditional cable companies and some from fixed wireless. But we feel very good about the offering that we have and how we have been competing.

[Christopher Schoell, Equity Research Associate at UBS Group]

Great. That's helpful. And there's been a lot of talk in the industry about convergence. Can you update us on how the mobile product is performing? And do you see the need to push that product more aggressively in 2025?

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Yeah. I think, we have a mobile product, but it is not one that we certainly push to the forefront as some of our peers do. And I believe, many of them have launched that convergence to continue to reduce their churn and drive that lifetime value with their customers. We see our ability to do that because we have, this pricing that doesn't have surprises that our customers want very reliable high speed network. And we've also seen the benefits that have come from lower churn with YouTube TV.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

So, we feel that we are getting, the benefits of driving those items for our customers that, is really allowing us to continue to compete. And like I said, have year over year improvement from '23 to '24 and I believe on into '25. And certainly, we see that in spades with the success of our greenfield market and the penetration that we're driving in those new markets too.

[Christopher Schoell, Equity Research Associate at UBS Group]

Great. Thank you very much.

[Operator]

Your next question comes from the line of Brandon Nispel from KeyBanc. Your line is open.

[Brandon Nispel, Director & Equity Research Analyst at KeyBanc Capital Markets]

Hey, thanks for taking the question. Question for John. John, adjusted EBITDA is increasingly being driven off, what you guys are calling non recurring professional fees M and A integration. Could you help us understand what those are and maybe what's included in guidance for 2020 or for the first quarter and maybe how how we should be thinking about them for 2025 and really when we're going to get back to maybe an EBITDA metric that's not being driven off a lot of those one time adjustments? And then Theresa, I mean, I guess just looking at the first quarter guide from a net add standpoint, how are you thinking about how the full year shapes up from an HSD net add standpoint? Thanks.

[John Rego, Chief Financial Officer at WideOpenWest]

Okay. So the this concept of integration is not new. It's embedded in our debt agreement. It's always been part of our definition of EBITDA. And if you go back on the trending schedules, you'll see it going back years and years and years.

[John Rego, Chief Financial Officer at WideOpenWest]

So start with that. It's not something new. There is a lot more activity as of late. I think that will start to diminish as we get through 2025. But I just wanted to give you some of the biggies that are in that line item would be things like the Sprint settlement.

[John Rego, Chief Financial Officer at WideOpenWest]

There would be things like cost associated with the theoretical M and A activity that you keep asking us about. There are costs associated with the restructuring or should we say the discontinuing of the video business. So as we get through 2025, I think a lot of that's going to start to flush out. So I expect that number to come down. Yes, there is a bit of that in the quarter, first quarter of twenty twenty five.

[John Rego, Chief Financial Officer at WideOpenWest]

'20 '20 '5 would be less than what 2026 posted. And I think once we get to 2027, you'll see it go down to a really small number. So, we just have to flush through some pretty big things. So, the Sprint settlement will be done next year I mean, the payment of the Sprint settlement. The changeover of our how we approach video, we're really moving now.

[John Rego, Chief Financial Officer at WideOpenWest]

We're down to 60,000 video RGUs. As Teresa said, when I joined five years ago, it was over 300,000. So it's really moving now. That's the second big piece. And when examining bids, there of course, you would imagine there are legal costs and all of the kinds of costs that we incur.

[John Rego, Chief Financial Officer at WideOpenWest]

And they really have nothing to do with the ongoing running of the business. So yes, it did go up and it will come down again. There have been periods of time if you look at the trending chart over multiple years where it goes up and then it comes down. And I think after this year, you'll start to see it during this year, you'll start to see it come down. And starting next year, you'll start to see it really go down. Hope that helps.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Yes. And then the second half of your question, Brandon, is about net adds, what we're guiding to for the first quarter, which is an improvement over the fourth quarter certainly. And we really, we aren't seeing any other carryover from the hurricanes or from APC at this time. So, that's in the rearview mirror. We hope we are regaining back some of those hurricanes impacted customers who maybe had to relocate for some period of time.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

So, we'll see, how that all plays out. But in general, I think we're pretty bullish on how things are going this year. We feel good about what we've implemented in terms of all of our products and services and are seeing churn continue to trend down. With that said, we are certainly, moving more towards YouTube TV, which also I think is something that very much satisfies customers. They get a discount with us.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

And they seem to be very happy with that service as we are transitioning them off of the traditional product. We also continue to be pleased with the ARPU improvement we're seeing. So, we certainly are always looking at HSD net adds. But we're also making sure that we are doing the right thing in terms of ARPU and revenue for the business. So threading the needle on the many goals that we have to achieve our financials. Thanks for taking the questions. Thanks.

[Operator]

Your next question comes from the line of Matthew Harrigan from Benchmark. Your line is open.

[Matthew Harrigan, Senior Analyst at The Benchmark Company LLC]

Thank you. Good to get the game together for a conference call this time around and hear your thoughts. I was curious, even in emerging markets, operators are building out clearly FTTH given the collapse of the costs and DOCSIS four point zero is problematical for a lot of operators. I mean, 3.1 is generally as much as people need. But given the appeal of fiber, which you're well acquainted with, given your success on the de novo build. How are you thinking about your existing HFC to policy? I assume it's on 3.1.

[Matthew Harrigan, Senior Analyst at The Benchmark Company LLC]

Is it probably too expensive to go to four point zero? But what are you doing on doing to enhance the competitiveness of your plan and even just the appeal of it to the customer side irrespective of competition? Thanks.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Thanks, Matthew. So, yes, I think we really are doing the best of both worlds. So, certainly, we have fiber to the home in our greenfield market. We also have fiber in some of our legacy areas too. If it makes sense, we do that in some of our edge out areas, which are performing very, very well.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

So, certainly, we know the benefits of that kind of a symmetrical fiber that we can provide to our customers. But with that, what you said as well is the path to docs with four point zero. And yes, we have 3.1 everywhere. So, we're providing 1.2 gig speed to our customers, which is good for most residential customers for anything they need right now. However, we are on the path to four point zero, which I think is also a terrific technology.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

So, we have a network evolution path that we are proceeding with in selected targeted markets that make sense. And I think that keeps us very competitive with the right kind of speeds we need for our customers. We are always balancing like the question I just answered from Brandon, balancing the financial on the ARPU side to make sure we're driving revenue. We also are always looking at every dollar we spend in CapEx to make sure we're getting the best return for our investors, whether it's on the greenfield side or continuing the path to Ford auto within the legacy business. So, we have I think a very, robust model that we use spend each dollar of CapEx.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

And as John has said with the new money, the 200,000,000 that came in since last fall, we are watching everything very closely to make sure that we are always competitive in all of our markets. But, yes, we're providing what our customers need. So, thanks.

[Matthew Harrigan, Senior Analyst at The Benchmark Company LLC]

Thanks, Theresa.

[Operator]

And we have reached the end of our question and answer session. I will now turn the call back over to Theresa for closing remarks.

[Teresa Elder, Chief Executive Officer at WideOpenWest]

Okay. Well, before I close, I just wanted to give a shout out to the people of Wow for their incredible work last year and especially in the fourth quarter with two hurricanes in two weeks, as well as building greenfield and delighting our customers every day as we've reduced churn. The people of Wow are the reason that we were once again for the seventh year in a row named one of the best and brightest companies to work for in the nation. And with that, I'd like to thank all of you for calling in today and listening to our results and we hope you have a great day.

[Operator]

This concludes today's conference call. Thank you for your participation. You may now disconnect.

Participants

Executives

• Andrew Posen, Vice President, Head of Investor Relations
• Teresa Elder, Chief Executive Officer
• John Rego, Chief Financial Officer

Analysts

• Frank Louthan, Managing Director at Raymond James Financial
• Christopher Schoell, Equity Research Associate at UBS Group
• Brandon Nispel, Director & Equity Research Analyst at KeyBanc Capital Markets
• Matthew Harrigan, Senior Analyst at The Benchmark Company LLC