Altice USA Q1 2025 Earnings Call Transcript

Quartr
Provided by Quartr
May 8, 2025
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Operator

Greetings, and welcome to the Altice USA Q1 twenty twenty five As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Sarah Friedman, Vice President of Investor Relations.

Sarah Freedman
Sarah Freedman
VP - IR at Altice USA

Thank you. Welcome to the Altice USA Q1 twenty twenty five earnings call. We are joined today by Altice USA's Chairman and CEO, Dennis Matthew and CFO, Mark Sarota, who together will take you through the presentation and be available for questions. As today's presentation may contain forward looking statements, please carefully review the section titled Forward Looking Statements on Slide two. Now turning over to Dennis to begin.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thank you, Sarah, and thank you everyone for joining us today. In the first quarter, I'm pleased to share that we made meaningful strides to stabilize our performance and solidify our foundation for long term success here at Optimum. Our performance was driven by improvements in customer and network experience, expansion of competitive and targeted go to market initiatives and a focus on transforming our business. We also successfully navigated two significant programming negotiations, achieving favorable outcomes with minimal disruption to our customers. Our progress reflects the dedication of our Optimum teammates, who continue to deliver for our customers and drive our strategic priorities.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

I'm incredibly proud that we were recertified as a great place to work, a testament to the culture driving our momentum. Thank you to the entire Optimum team for making it happen. I'd like to begin on Slide three with our quarterly performance highlights. Broadband subscriber net losses of 37,000 improved sequentially from last quarter and reflect the investments and changes we have implemented in the last eighteen months. When normalized for the impact of the nearly two month programming disputes, we would have seen approximately 35,000 broadband net losses in the quarter.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Broadband ARPU grew 2.4% year over year, supporting the progress we are making on stabilizing ARPU trends, which Mark will provide details on shortly. On fiber, we achieved all time high fiber performance of 69,000 fiber net additions. We ended the quarter with over 600,000 fiber customers reaching 20% penetration of our fiber network. We continue to accelerate mobile growth with 49,000 mobile line net additions and surpassed the milestone of 500,000 mobile lines. Our transformation is gaining momentum as we sharpen execution and expand targeted go to market strategies in high opportunity markets.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We are also working to optimize our programming and expense opportunities and achieve nearly 69% gross margin in the quarter. Additionally, quarterly churn reached the lowest levels in three years. Annualized broadband churn improved by 90 basis points year over year in Q1, particularly within voluntary and non pay churn, driven by stronger base management, enhanced value propositions and better network performance. We also continue to make incredible progress in our customer experience as evidenced by our recent recognition by the Global Stevia Awards for excellence in customer service and customer service transformation, a testament to the ongoing dedication and commitment of team Optimum. Turning to Slide four.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Our twenty twenty five priorities remain unchanged: to unlock revenue opportunities, drive greater operational efficiency, continue enhancing our award winning networks and ensure our capital structure is aligned with our long term operating goals. I want to pause here and underscore that 2025 marks a pivotal milestone for Optimal, reflecting the culmination of our strategic investments, successful execution of our operational transformation and delivery of financial discipline that has enabled us to slow the rate of adjusted EBITDA decline over the last three years. Looking ahead, in 2025, we expect to deliver approximately $3,400,000,000 of adjusted EBITDA, stabilize broadband subscriber trends in the full year and improve investment returns. We will detail in the following slides the strategies that give us confidence that we can achieve this. Our top line performance will continue to be closely tied to subscriber trends.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We are taking purposeful actions to realize more revenue opportunities through addressing customer affordability challenges and competitive intensity and by delivering greater value through tailored offers, localized pricing and enhanced product positioning and bundles. As we continue to drive transformation, we are executing a broad range of initiatives aimed at enhancing the customer experience while reducing our cost to serve as well as increasing the flexibility of our programming agreements, expanding the use of digital and AI tools to reduce service calls and visits and driving stronger ROI across both operating costs and capital expenditures. Finally, we remain disciplined in managing our capital structure and continue to evaluate all options that support long term sustainability and align with our operating goals. This week, we entered into an agreement to sell certain tower assets for gross proceeds of approximately $60,000,000 We expect this transaction to close by early Q3 subject to customary closing conditions. As previously disclosed, we also entered into an agreement to sell the i24 news business to NEXT Alt or an affiliate thereof.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

This transaction is expected to close later this year following the satisfaction of closing conditions, including receipt of regulatory approvals. These transactions provide us with additional operational focus and financial flexibility. We will continue to evaluate our balance sheet and operational efficiencies to monetize noncore assets as opportunities arise. Turning to Slide five, I'll walk through some of the key operational strategies we are deploying and scaling to position us to deliver approximately $3,400,000,000 of adjusted EBITDA in full year 2025. First, on our competitive go to market efforts.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We're enhancing marketing effectiveness through AI and digital tactics and refining our packaging and offers based on data driven insights. Specifically, over the past few quarters, we've seen increased pressure in income constrained segments, particularly with gross additions, as some customers opt for lower cost alternatives. We see firsthand how customers are being impacted by inflation, unemployment and broader economic pressures, which is why we're committed to evolving our packages to ensure there are solutions for every budget. At the April, we launched a new everyday low price offer designed to support families facing economic hardship. Later this year, we will enhance this product with lifestyle brand partnerships to enhance our value to families as they manage overall expenses.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We're actively working to increase awareness and accessibility of these services through direct outreach and by lowering qualification hurdles for a simplified sign up experience. This leads me to our hyper local playbook, an approach we can uniquely deploy given our ability to move quickly in local markets. In Q1, we scaled this strategy across highly competitive areas in our footprint, offering attractive pricing paired with compelling features like price locks and free installation to lower barriers to switching. This strategy is highly targeted, data driven and driving strong results. In these markets, we're already seeing over 10% lift in revenue, driven by higher sales and penetration growth.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We're also sharpening our focus on our multi dwelling unit footprint or MDUs, which represent over 2,000,000 serviceable passings across our footprint. MDUs are a valuable customer segment as a portion are secured through long term agreements and have a better churn profile. We've deployed new reporting and analytics tools to identify where we are underpenetrated and then track, monitor and optimize performance, led by a focused leadership team to drive our go to market for this segment. And we are enhancing our managed WiFi offerings to deliver a stronger experience tailored to MDU customers. Overall, our go to market approach is to deepen our connection across the communities we serve by optimizing our offers and customer engagement to reflect what matters most at the neighborhood level, and we're already seeing positive momentum in several markets.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Next, we are enhancing and expanding our products and services to strengthen our competitive profile. On broadband, in April, we launched Whole Home WiFi, a value added service that provides more powerful and seamless coverage throughout the home along with ongoing tech support for total peace of mind. Priced at $10 per month, this product eliminates connectivity pain points such as dead zones and drop signals, especially as the number of connected devices in the home continues to grow. Later this year, we will roll out more next generation Wi Fi solutions to further enhance the in home experience. If you recall, last year we launched Total Care, another premium support add on priced at $15 per month.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Together, we expect to reach 30% plus penetration of our broadband base as we scale Whole Home WiFi and Total Care over time. And as I shared earlier, we also achieved over 20% penetration on our award winning fiber network and continue to target 30% penetration by year end 2026. On video, we are evolving our portfolio to ensure our entertainment offerings bring our customers what they want, how they want it. We recently announced our collaboration with Disney to offer eligible customers the Disney plus Hulu bundle basic option for six months on us. After the six months, customers will continue to manage their subscription directly through Optimal.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

This is the beginning of our new approach to enable customers to build their own curated content selection through us with more OTT streaming partners and other services to become available for purchase through Optimum in the quarters to come. In addition, we are scaling the availability of the three new video packages we launched in late twenty twenty four, Entertainment, Extra and Everything TV, with existing and new customers while improving our video margin profile. In Q1, over 25% of new video customers chose Entertainment TV, our $30 entry level package without sports and news, highlighting strong demand for affordable skinny bundles. Turning to B2B. We recently unified our B2B and Optimum Media divisions under one leader, KeepBoeing, to capitalize on new growth opportunities while delivering greater value to Optimum's business customers.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

This uniquely opens the door to more opportunities for cross selling and driving innovative advertising and connectivity offers. On the B2B side, we're expanding product availability of fiber broadband to drive higher fiber penetration. We recently launched Secure Fiber Internet at no extra cost and Secure Internet Plus at $20 per month, which allows for security feature customization. These new cybersecurity solutions are in high demand and built on our cloud based high capacity infrastructure and designed to provide powerful, reliable protection. In Q4, we launched connection backup at $30 per month for B2B customers, which provides a reliable automatic backup Internet connection, specifically designed for point of sale systems and other critical business devices.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We continue to scale this product and are already seeing meaningful take rates in the first quarter. We estimate that these types of products and add on services can achieve over 30% penetration over time. It's worth noting that these B2B solutions are in addition to other new products we have launched over the last year, such as device protection and insurance as well as pro WiFi Internet with marketing solutions, which we continue to enhance and drive greater penetration. Turning to mobile. We continue to build momentum and drive convergence.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We are seeing demand from both new and existing customers who want the simplicity and value that come from combining broadband and mobile in one seamless experience. Our mobile service revenue grew 47% year over year in Q1, and we reached over 6% of our broadband base converged with mobile, representing a meaningful growth opportunity to continue to drive convergence. In addition to delivering top line revenue growth, our mobile and value added services portfolio enhance customer lifetime value by creating stickier, higher ARPU customers and help us to compete more effectively. We estimate that new revenue from mobile and value added services will exceed $05,000,000,000 of incremental revenue over time. And finally, we are focused on advancing our transformation and driving greater efficiencies across the business.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

One key area is through optimization of our programming agreements. Our negotiations are guided by a customer first mindset supported by advanced data and analytics that helps us to understand viewing habits and advocate for the best possible value and flexibility. In early Q1, this approach led to the temporary drop of two networks for approximately 1,800,000 customers, while we negotiated for more flexible terms for our customers and our business. Throughout this period, we proactively engaged directly with our customers, offering alternative viewing options and solutions tailored to their individual needs. While this caused some impacts in the quarter, which we have detailed in the presentation, our thoughtful approach significantly minimized customer inconvenience and churn, and we retained 99.8% of those impacted.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

I am extremely pleased with the positive response from our customers, how our team proactively managed the situation, the outcomes we reach with our partners and how we've strengthened our playbook for future programming negotiations and deal optimization. Next, we have made significant investments in people and technology over the last two years. As a result, we have transitioned from legacy systems to digital platforms and our continued investment in automation and AI tools allows us to work faster and is becoming embedded in how we operate. As we enter this next phase of transformation and evolve into a digital first company leveraging AI and automation, we are continually optimizing organizational structure and staffing models to increase efficiency, eliminate redundancies and strengthen our performance driven culture. At this juncture, I'm pleased to welcome Colleen Cone as our new Chief Human Resources Officer.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

The team and I look forward to partnering with her to build a resilient high performing organization aligned with the needs of our evolving business. Our digital and AI tools are already delivering impact, reducing service calls by over 1,000,000 and truck rolls by 280,000 in the last twelve months, while improving the customer experience. We're excited to continue advancing our systems to drive further efficiencies and value. To support this evolution, Optimum is proud to announce an expanded partnership with Google Cloud to build an intelligent and personalized customer experience across web interactions, mobile apps, call centers and in person kiosks. Optimum will use Google Cloud's generative AI technology, including Google's Customer Engagement Suite, Vertex AI platform and Gemini models to improve customer service, provide more robust tools to our frontline teammates, build stronger, more resilient relationships with our customers and unlock meaningful workforce efficiencies.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Today, we're resolving over 50 of customer inquiries with our in house AI virtual agent called AIVA. We're excited to add Google Cloud's AI technologies to our toolbox and further improve the customer experience. Our digital transformation has also allowed us to take a more proactive approach to network maintenance by leveraging data in new ways to deliver best in class service quality at the street and neighborhood levels. We are preemptively resolving issues before they lead to service visits and minimizing calls into the call center, ultimately helping more customers with fewer resources and lower costs for us. At the same time, we're enhancing our telemetry systems to give agents better diagnostics and clearer guidance, enabling faster and more effective resolution when customer issues do arise.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

In Q1, our average monthly service dispatch rates approached recent lows, driven by our proactive approach and enhanced maintenance efforts. In summary, these strategies are helping to strengthen our competitive position, stabilize our customer base and drive greater efficiency across the business to deliver meaningful results. I will now turn it over to Mark to walk through our financial outlook shaped by these strategic initiatives.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Thank you, Dennis. Let's begin on Slide six. Adjusted EBITDA has declined in recent years, but notably, we have steadily improved the rate of decline as our transformation gains momentum. Because of our investments and focus, we expect full year adjusted EBITDA of approximately $3,400,000,000 in 2025 and full year revenue between $8,600,000,000 and $8,700,000,000 Our revenue outlook reflects subscriber trends and the anticipated decline in political advertising during this non presidential election year. 2025 revenue outlook trends, when excluding political, reflect a smaller decline compared to full year 2024, which demonstrates our confidence in stabilizing subscriber and ARPU trends and growing attachment rates.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

We continue to see programming cost savings driven by video subscriber volume and optimize agreements with programming costs moderating by 12% year over year in Q1, excluding benefits from content savings during the non carriage periods. In the full year 2025, we expect total direct costs of approximately $2,600,000,000 inclusive of other direct costs, which should tick up as our mobile business continues to grow. We remain focused on driving stronger returns on both OpEx and CapEx. As we streamline operations, simplify our organizational structure and improve marketing effectiveness, we expect approximately $2,600,000,000 of other operating expenses in the full year 2025. This is a slight moderation compared to the full year 2024.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

As more of these initiatives take hold, we expect further moderation in 2026. On CapEx, we're prioritizing the highest return capital projects and further implementing cost efficiencies across network maintenance. We now expect full year 2025 capital spend of approximately $1,200,000,000 while still achieving our goals related to network upgrades, passings expansion and new product launches. I'm extremely pleased with the progress we're making and the steps we're taking to sharpen our execution. I'm confident these actions will drive stronger performance and improve results in full year 2025.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Next on Slide seven, you'll see an overview of our broadband, fiber and mobile subscriber performance over the last few quarters. While Dennis reviewed most of these results earlier, I want to highlight a few points. As mentioned, broadband subscriber net losses in Q1 were $37,000 The impact of the aforementioned content interruptions for almost two months in the quarter resulted in approximately 2,700 fewer broadband net adds. Our broadband performance in the quarter was supported by churn stabilization across our footprint. And our performance in the East footprint improved year over year in Q1 despite programming non carriage periods.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

In the West, gross additions remain challenged as we saw continued elevated competition from fiber overbuilders and less market activity. However, churn in the West also improved year over year in Q1 and we remain confident that our new go to market strategies will help stabilize broadband subscriber trends in these markets. Furthermore, mobile and fiber remain significant growth opportunities for us, and we continue to expand participation across all channels. This quarter, we accelerated momentum in both areas and we continue to expect 1,000,000 fiber customers by year end 2026 and one million mobile lines by year end 2027. We are very encouraged by the early traction from our strategic initiatives, which are resulting in strong broadband fiber and mobile trends.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Turning to Slide eight, I'll review our financial performance in Q1. Total revenue of approximately $2,200,000,000 declined 4.4% year over year and was driven by residential declines of 5.7%. Business services declined to 0.4% supported by LightPath revenue growth of 7.3%. News and advertising decline of 3.1% and offset by growth in other of 52%, primarily driven by growth in mobile equipment revenue. In Q1, we saw revenue impacts from customer credits issued in connection with the two programming interruptions.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Excluding these impacts, revenue would have declined approximately 3.9% in the quarter. Q1 adjusted EBITDA of $799,000,000 declined 5.6% year over year, driven by revenue decline, offset by programming savings and an increase in other operating expenses excluding share based compensation. The increases in other operating expenses was driven by higher one time customer care, sales and marketing expenses related to the temporary programming interruptions, as well as a net increase in labor related costs and benefits, primarily due to higher employee health and wellness expense. These impacts were partially offset by lower truck roll costs. Excluding the revenue programming and operating expense impacts from non carriage periods, adjusted EBITDA would have declined approximately 4.8%.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Total gross margin expanded by 180 basis points year over year to 68.8% in Q1, driven in part by non recurring programming cost savings, which were partially offset by customer credits. Excluding these one time items, gross margin would have been approximately 68.2. While a portion of the benefits this quarter was non recurring, the underlying trends remain positive with gross margins reaching an all time high. This reflects a continued mix shift away from video as well as ongoing efforts to optimize both video and product gross margins. We continue to target 70% gross margins by year end 2026.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Q1 total adjusted EBITDA margin was 37.1%. Excluding the impacts I just mentioned, adjusted EBITDA margin would have been approximately 37.2% and we continue to target 40% normalized adjusted EBITDA margin over time. Turning to slide nine, residential ARPU of $133.93 declined 1.3% in Q1 year over year. This is driven by lower volume of video customers, customer credits related to programming interruptions, partially offset by rate actions taken at the end of Q4 as well as stronger gross ad ARPU, which is up 1.8% year over year. Excluding impacts related to temporary programming non carriage, residential ARPU would have declined just 0.6%.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Broadband ARPU grew 2.4% to 75.31 driven by rate actions, rate discipline and upgrade activity. We continue to make progress on stabilizing our ARPU trends in several ways. First, we are minimizing ARPU impact from retention efforts with CLV based models and AI assisted tactics. Second, our streamlined pricing approach is delivering better value for our customers and shifting demand toward higher speed packages with almost 6% of new customers taking one gig or higher speeds. By the end of Q1, '30 '5 percent of our customer base was on one gig or higher speed tiers.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Third, we are driving mobile penetration and the selling of our value added services portfolio, as Dennis referenced earlier. And finally, through improved go to market execution and targeted rate actions, we're preserving ARPU better while remaining competitive at the hyper local level. Turning to Slide 10, I'll walk through our network investments and how we're driving greater efficiency across our capital envelope to support long term growth and enhanced service delivery. We added 25,000 total new passings in Q1, reaching 9,900,000 total passings. We grew our fiber footprint by 33,000 passings, primarily through fiber newbuilds, ending the quarter with 3,000,000 fiber passings.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

We continue to edge out our footprint in a fiber rich manner with a majority of fiber passings in 2025 contributing to total new passings. We see strong trends in both our HFC and fiber networks with similar take rates of one gig or higher speeds across both footprints of almost 60%. We continue to invest in our networks prioritizing the highest return opportunities and implementing tools and processes to enhance efficiencies. We have begun our mid split upgrades on our DOCSIS three point one network, expanding and reallocating spectrum to enable download speeds over one gig. And our LightPath business continues to expand in the hyperscaler community with the recent announcement of its entrance into the Columbus, Ohio market with a new 102 route mile underground high fiber count network anchored by a major hyperscaler partner.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Over the last few years, we have moderated our capital spend, stepping down by approximately $210,000,000 in the full year 2023 and by $270,000,000 in the full year 2024. As we continue to drive more efficient investments, we now expect cash capital for the full year 2025 of approximately $1,200,000,000 Importantly, we're maintaining our investment discipline without sacrificing progress and continue to target 175,000 total additional passings in the full year 2025. Next on Slide 11, I'll review our free cash flow performance in the quarter. Free cash flow in Q1 is negative $169,000,000 primarily driven by cash interest of $547,000,000 which increased by $145,000,000 year over year. The year over year increase in cash interest was largely driven by the additional semi annual bond payment related to the 11.5% senior guaranteed notes issued in January of twenty twenty four, which were used to refinance a portion of our term loans.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Compared to 2024, we only had one cash interest payment related to this issuance. Additionally, in September 2024, we executed a six month synthetic LIBOR contract on the incremental term loan B5 to mitigate the end of LIBOR. This resulted in a six month interest payment being made in March of twenty twenty five compared to monthly cash interest payments prior to September. As a result, we paid $52,000,000 of interest related to the prior years in Q1 of twenty twenty five. Beginning in April, the term loan B5 will bear interest in an alternative base rate currently defined as the prime rate plus 1.5% per annum.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

And finally on Slide 12, I'll review our debt maturity profile. We remain well positioned with no maturities until 2027. At the end of Q1, our weighted average cost of debt is 6.8%. Our weighted average life of debt is three point eight years and 73% of our total debt stack is fixed. At the end of the quarter, we have a liquidity of approximately $700,000,000 through undrawn revolver capacity and ending cash balances.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Our leverage ratio is 7.6 times the last two quarters of annualized adjusted EBITDA. We remain focused on exploring opportunities to ensure our capital structure supports our long term operating goals. In conclusion, we have the right strategy in place and we remain focused on executing with discipline and rigor to create sustainable long term growth and enhance value for our shareholders. With that, we will now take any questions.

Operator

Thank you. And our first question comes from the line of Michael Rollins with Citi. Please proceed.

Michael Rollins
Michael Rollins
Analyst at Citigroup

Thanks and good morning. So just curious if you could provide some additional context on the competitive landscape for your broadband business with respect to the impacts of fiber and SWA competition. And within that context, are you seeing any change in customer behavior, including an incremental leaning towards value products in the market? And then just finally, to wrap that all together, as you described some of the improvements in the business that you're seeing, is there an opportunity over the next few quarters to start reducing the broadband losses on a year over year basis? Thanks.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thank you, Michael. The competitive landscape remains intense. When we think about the East, we continue to see competition from mature telco like Verizon as well as fixed wireless from T Mo, pockets of other fixed wireless solutions in the West. We remain 45% overbuilt based on the latest BDC data, but we are seeing continuing growth of overbuilders into our markets and we're continuing to see fixed wireless throughout the West as well. And so as we've done our consumer research and continue to talk to our customers, we know that the macroeconomic headwinds are weighing heavy on folks.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And so 75% of the folks that we spoke to are mentioned that they are challenged with their monthly expenses. And so I'm really excited about some of the new solutions that we are rolling out and have been rolling out. As I mentioned on the last call, we are launching and we just recently launched a new income constrained product. As we talk to that demographic in particular, these are folks that are looking for transparency, value, predictability and price. And I'm excited to say that we launched that product last week.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

So it's still very early days. But as I look at our footprint, 38% of our West footprint falls into this demographic, 18% in the East. And so this will allow us to compete very effectively, I believe, going forward to be able to provide the right value, the right products, the right solutions for this consumer segment. We also see that there's intense competitive elements in MDU. That's where fixed wireless is competing effectively as well.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And I'm excited to say that we are rolling out new strategies for MDU. We have 2,000,000 MDU passing. Historically, we have had very little visibility reporting tools to be able to drive our go to market in MDU. And our we've recently brought in some new leadership. We've brought in we've stood up some new tools and we're already seeing the benefits of those tools and those new processes to help us drive penetration in underpenetrated areas.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We're adding 32,000 new MDU passings this year. And so this will allow us, as we continue to expand in MDU, to compete even more effectively as we move forward. So the competitive landscape across the East and the West remains intense, but we're continuing to evolve our go to market strategies and product set to be able to drive value. The good news is that our churn is at all time best in the past three years, ninety basis point improvement, that's improvement in the East and improvement in the West. When I look at the West in particular, the areas that have mature fiber overbuilders, we're actually competing more effectively year over year.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

We're driving we've had better gross add improvement and better churn. In the areas where there's new fiber overbuilders, we do see an initial impact and we have strategies now to help us drive and mitigate that impact and really ensure that we're competing most effectively for every jump ball.

Michael Rollins
Michael Rollins
Analyst at Citigroup

Thanks.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thank you.

Operator

The next question comes from the line of Frank Louthan with Raymond James. Please proceed.

Robert Palmisano
Robert Palmisano
Senior Equity Research Associate at Raymond James Financial

Hey guys, this is Rob on for Frank. So curious, you might have touched on both of these a little bit earlier, but just curious know more about the lower end product and when that's beginning and when you expect that could ramp up? And also, any if you're able to give us any updates on the insurance statistics for the wireless subs, that would be great.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thanks, Frank. We just launched we're expanding that to 500,000 homes this year. We just expanded it to 5,000,000 homes. And so we're excited to begin and continue a phased rollout of that product. We're looking very closely at the data to really understand what's working and how we continue to evolve that product as we move forward.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And so early days, but more information to come likely on the next call in terms of impact of sales velocity and our ability to drive our gross adds. On the insurance products, I'm really excited. We launched our mobile device protection six months ago and already have 10% penetration into our mobile base. So it just really shows that we are absolutely controlling what we can control. Our teams are excited.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

It's a great value and we're able to drive that and continue to deliver and grow residential ARPU as we launch these types of new products and services as we move forward and drive them on acquisition and into the base.

Robert Palmisano
Robert Palmisano
Senior Equity Research Associate at Raymond James Financial

Great. That's very helpful. Thank you.

Operator

The next question comes from the line of Jonathan Chaplin with New Street Research. Please proceed.

Jonathan Chaplin
Lead Analyst at New Street Research

Thanks. Dennis, you guys paused discussions with bondholders during the course of the quarter. I'm wondering if you can give us some perspective on what drove the pause? And are you at an impasse? Or is there a potential for the discussions to come back?

Jonathan Chaplin
Lead Analyst at New Street Research

And to the extent that you can give any context on sort of how far apart the discussions are, that would

Jonathan Chaplin
Lead Analyst at New Street Research

be really helpful as well.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thanks, Jonathan. My friend Mark is closest to those conversations, so I'll let him jump in here.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Yes. Hi, Jonathan. Yes, we did update the market last month over the eight ks that our negotiations with the co op concluded. We did not reach an agreement with respect to a potential transaction. Really nothing more to share at this point.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Certainly, when we have information to share, we will, but nothing to add at this point related to that. But as you said as we've said before, we are proactively managing our debt maturities. We feel good about the runway we have through 2027, and we'll continue to explore all options to manage the debt portfolio.

Jonathan Chaplin
Lead Analyst at New Street Research

Thanks, Monk.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

Yes.

Operator

The next question comes from the line of Craig Moffett with MoffettNathanson. Please proceed.

Craig Moffett
Partner & Senior Analyst at Moffettnathanson LLC

Hi, good morning. You talked a little bit a couple of times about your low end offering. I wonder if you could just zoom out a little bit and just talk about in general the competitiveness of your pricing? And do you feel like you've kind of fully gone through the process of rightsizing your broadband pricing and the bundles that you have with wireless and that has now gotten you into the position you want to be? Or is there still work to be done there?

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Thanks, Greg. It's remarkable the amount of progress the team has made in terms of pricing and our ability to control pricing, command pricing. When I joined, it was really one size fits all across from Connecticut all the way to Flagstaff, Arizona. There was little ability to compete at a local level. There was a lot more art than science that went into rate events and promo roles.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And I feel great that the team has put much more science. We're leveraging AI. We're maximizing the monetization of these types of activities, both in the base and in our acquisition. As I think about our rate events and promo roles, the team has done a remarkable job to be able to minimize churn, minimize call volume, really ensure that we're maximizing the monetization of those events as they occur. And then in the acquisition side, as it's become more and more competitive, we do need absolutely needed the ability to be able to compete at that local level, whether we're facing fixed wireless or new fiber overbuilders that are coming in at least initially with low pricing.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And so our new hyper local playbooks as well as our income constrained products are allowing us to compete more effectively there. While quite frankly in the areas that are less competitive, we're able to moderate rate and compete in line with the market versus having to compete hyper competitively across the entire geography and across every market. And so we feel good that we're able to continue to drive ARPU generally, especially as we've launched a whole host of new products. Since I joined, we've been able to double the number of mobile customers since joining. We've been able to triple the number of fiber customers since joining.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

And so this really shows that the team has more command of the business than ever and that we're going to be able to continue to drive these incredible products that will allow us to drive overall value and for our customers and really build loyalty and continue to drive the business forward. Our goal is to drive top line revenue and subscriber and EBITDA growth, and I feel good that we have the strategies in place to do exactly that.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

The only thing I would add is just really pleased as we drove gross add ARPU up almost 2% year over year. A lot of that is coming through the value added services. But in addition, the tier mix. We are now 60% selling on one gig services, so customers are subscribing to higher speeds. And then really excited about all the value added services we talked on the slide, dollars $05,000,000,000 revenue opportunity over time.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

And those things are just getting started. So when we start to get to really industry level penetrations, that should be a real growth fuel for future growth on top line revenue.

Craig Moffett
Partner & Senior Analyst at Moffettnathanson LLC

Thank you.

Operator

Thank you. And the last question will come from the line of Sam McHugh with BNP Paribas. Please proceed.

Sam McHugh
Analyst at BNP Paribas

Good morning guys. Just two questions please. Thanks for the detail on the low income offers. Of the percentage of people who qualify, how many are already customers of yours? And so how do you balance the risk of cannibalization versus driving new gross adds?

Sam McHugh
Analyst at BNP Paribas

That's question one. And then secondly, you talked about improving trends in the East year over year. But given the acceleration in losses, I guess the implication is the West is getting quite a bit worse. When would we expect some trends in the West to start improving year over year and helping to get that broadband net add trend better year over year? Thanks.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

Yes. In terms of cannibalization, the low our income constrained product, we're being very disciplined in terms of how we're deploying this availability of this product, in terms of which sales channels, how we're deploying it in acquisition, how we're gating it, really tiptoeing our way into even testing it in retention. And so these are things that we could not do when I started. We just had no way to gate these access to these offers and really had a high risk of cannibalization or eroding ARPU. But we've launched tools like AIVA, which is our new AI assistant in across our channels, care, retention, sales and we're seeing remarkable results where we're able to provide offers to customers that are going to ultimately allow us to maximize customer lifetime value based on the competitive landscape, based on the products and services that they are consuming and just really making it much more effective and efficient in terms of how we're having these conversations.

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

On the West, the good news is in the markets where we are where we have what I would call mature overbuilders, where fiber overbuilders have come in for a year, two years, etcetera, we are competing better. Year over year, we saw an improvement in gross adds in those markets. Year over year, we

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

saw an

Dennis Mathew
Dennis Mathew
CEO & Chairman at Altice USA

improvement in churn. But we've continued to fight the fight in these markets where we have new entrants and we're sharpening our playbooks to be able to compete more effectively. And I do believe our strategy is leveraging the income constrained product, leveraging our ability to compete more effectively in MDUs, our hyper local playbooks. These are all tools in our toolkit that will allow us to compete more effectively as we move forward. I don't know, Mark, if you have anything you wanted to add.

Marc Sirota
Marc Sirota
Chief Financial Officer at Altice USA

I think you said it well.

Sam McHugh
Analyst at BNP Paribas

Great.

Sarah Freedman
Sarah Freedman
VP - IR at Altice USA

Thanks, operator.

Sarah Freedman
Sarah Freedman
VP - IR at Altice USA

I think that concludes

Sarah Freedman
Sarah Freedman
VP - IR at Altice USA

the call over to you.

Operator

This concludes today's conference. Thank you for your participation. You may now disconnect.

Executives
    • Sarah Freedman
      Sarah Freedman
      VP - IR
    • Dennis Mathew
      Dennis Mathew
      CEO & Chairman
    • Marc Sirota
      Marc Sirota
      Chief Financial Officer
Analysts
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Key Takeaways

  • In Q1, Altice USA improved broadband net losses to 37,000 (normalized ~35,000), grew broadband ARPU by 2.4% yoy, achieved record fiber adds (69,000) and 49,000 mobile line additions, while annualized broadband churn fell 90 bps to 3-year lows.
  • They launched an everyday low price offering for income-constrained customers, scaled a hyper-local go-to-market playbook driving >10% revenue lift in targeted areas, expanded modular products (Whole Home WiFi, Total Care, Disney bundle) and unified B2B/Media to cross-sell new security and connectivity add-ons.
  • Transformation efforts using AI and automation—including a Google Cloud partnership—cut over 1 million service calls and 280,000 truck rolls, optimized programming deals with 99.8% retention during disputes, and delivered ~69% gross margin (target 70% by 2026).
  • For 2025, Altice USA expects to deliver approximately $3.4 billion adjusted EBITDA, revenue of $8.6–8.7 billion, ~$1.2 billion in CapEx, while stabilizing broadband subscriber trends and improving investment returns.
  • Balance-sheet actions include a tower sale (~$60 million closing by Q3) and i24 news sale to boost flexibility, with no debt maturities until 2027, ~6.8% WACD, ~7.6× leverage and ~$700 million liquidity.
AI Generated. May Contain Errors.
Earnings Conference Call
Altice USA Q1 2025
00:00 / 00:00

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