Freshworks (NASDAQ:FRSH), Inc. (NASDAQ: FRSH) is a global provider of cloud-based customer and employee engagement software. The company offers a unified suite of tools designed to help organizations of all sizes streamline their customer support, sales, marketing and IT service management processes. Built on a scalable architecture, Freshworks’ platform emphasizes ease of deployment and intuitive user experiences to accelerate digital transformation initiatives.
The company’s core product portfolio includes Freshdesk for customer support ticketing, Freshservice for IT service management, Freshsales for revenue generation and pipeline management, Freshmarketer for marketing automation, and other solutions such as Freshchat for messaging and Freshcaller for telephony. Each product is offered on a subscription basis, with features that support workflow automation, analytics and collaboration. Freshworks continually enhances its offerings with artificial intelligence and machine learning capabilities to improve agent productivity and customer satisfaction.
Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, Freshworks expanded rapidly to serve customers in more than 120 countries. The company established headquarters in San Mateo, California, and operates development centers across Asia and Europe. Freshworks has grown both organically and through strategic acquisitions to address emerging market demands and broaden its solution set, positioning itself as a challenger to legacy enterprise software providers.
Leadership at Freshworks includes co-founder and CEO Girish Mathrubootham, who brings experience in software development and product management, and a senior executive team with backgrounds in technology, operations and customer success. The company maintains a focus on innovation and customer-centric design, investing in research and development to deliver regular product updates and integrations. Freshworks’ emphasis on user-friendly interfaces, predictable pricing and global support infrastructure underpins its commitment to helping businesses improve productivity and customer engagement outcomes.
