Ontrak, Inc. (NASDAQ:OTRK) is a technology-driven healthcare company that specializes in integrated behavioral health and care management solutions for patients with chronic medical conditions. Leveraging proprietary analytics, the company identifies high-risk individuals by analyzing medical and pharmacy claims data, electronic health records, and social determinants of health. Once enrolled, members participate in a personalized program of telephonic and virtual coaching, digital therapeutics, and targeted interventions delivered by licensed clinicians, with the goal of improving health outcomes and reducing avoidable healthcare utilization.
Founded in 2014 as a division of Surgical Information Systems, Ontrak became an independent, publicly traded company in 2021. Headquartered in Chandler, Arizona, the company has steadily expanded its telehealth infrastructure and data science capabilities to support a growing roster of health plans, self-insured employers, and government-sponsored programs. Ontrak’s model centers on early engagement and longitudinal support, addressing behavioral health challenges—such as depression, anxiety, and substance use disorders—that can exacerbate underlying medical conditions like diabetes, heart disease, and chronic obstructive pulmonary disease.
Ontrak primarily serves clients across the United States, with a focus on commercial payers, Medicaid managed care plans, and large employer groups. The company has forged partnerships with national and regional health plans to integrate its platform into existing care pathways, aiming to deliver measurable savings through reduced inpatient stays, lower emergency room visits, and improved medication adherence. By combining human-centered coaching with digital outreach tools, Ontrak tailors its programs to each member’s clinical profile and readiness to change, driving sustained engagement and clinical improvement.
Ontrak is led by a management team with deep expertise in healthcare operations, data science, and digital health innovation. The executive leadership oversees product development, analytics, clinical services, and client relations, guided by a board of directors composed of industry veterans in health insurance, telemedicine, and enterprise software. Through ongoing investment in technology and clinical research, Ontrak continues to refine its solutions to meet the evolving needs of payers, providers, and patients in the behavioral health and chronic care arenas.
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