Atento S.A. is a leading provider of customer relationship management (CRM) and business process outsourcing (BPO) services, offering an integrated portfolio of solutions that span customer care, sales, technical support, collections and back-office processing. Leveraging omnichannel platforms, proprietary technology and advanced analytics, Atento specializes in designing and managing engagement models that enhance customer experience, drive operational efficiency and boost revenue growth. The company serves clients across sectors such as telecommunications, financial services, retail, healthcare and public services.
Founded in 1999 as part of Telefónica’s global BPO operations, Atento has grown organically and through strategic acquisitions to establish a strong presence in more than a dozen countries. Its principal markets include Brazil, Mexico, Colombia, Peru, Argentina and Spain, with additional operations in the United States, Morocco and other key regions. Atento’s global delivery model combines on-shore, near-shore and off-shore centers with remote work capabilities, enabling flexibility and scalability in supporting complex customer engagement programs.
The company emphasizes digital transformation and innovation, investing in automation, artificial intelligence and cloud-based platforms to streamline workflows and deliver personalized experiences. Atento’s leadership team, led by CEO Alejandro Reynal and an experienced board of directors, focuses on sustainable growth, regulatory compliance and social responsibility initiatives. With a workforce of more than 150,000 employees, Atento maintains a strong culture of continuous improvement, training and employee engagement to meet the evolving needs of global brands.
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