Astea International is a provider of enterprise software solutions focused on field service management and customer engagement. The company’s flagship offering, the Astea AlliancePlatform, delivers integrated tools that help organizations automate and optimize their service operations. Key capabilities include work order management, mobile workforce enablement, customer self-service portals, inventory control and real-time analytics.
Designed for both on-premises and cloud deployment models, Astea’s software supports end-to-end service processes, from dispatching and scheduling to billing and customer feedback. Its mobile applications enable field technicians to access job details, update service histories, capture electronic signatures and report on parts usage while onsite. The platform also integrates with enterprise resource planning (ERP) and customer relationship management (CRM) systems to provide a unified view of service performance and financial outcomes.
Astea serves a diverse range of industry verticals, including telecommunications, manufacturing, utilities, healthcare and technology services. Its solutions are used by organizations in North America, Europe and Asia to manage complex service contracts, meet compliance requirements and improve first-time fix rates. The company’s emphasis on configurability allows customers to tailor workflows, service agreements and reporting structures to specific business needs.
Founded in 1985 and headquartered in Irvine, California, Astea International has evolved from a specialist in field service automation to a comprehensive provider of service lifecycle management software. The company is led by an experienced management team with deep expertise in service operations and enterprise software development. Astea continues to invest in product innovation to address emerging trends such as IoT-enabled maintenance and predictive service analytics.
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