AltiGen Communications is a developer and provider of unified communications and contact center solutions for small and medium-sized businesses. Founded in 1986 and headquartered in Fremont, California, the company specializes in IP-based private branch exchange (PBX) systems, IP phones, and related software applications. Its platform integrates voice, messaging, conferencing and mobility capabilities, enabling organizations to streamline communications and improve customer engagement.
The company’s flagship offerings include software-based IP PBX systems that support on-premises or cloud deployments, as well as all-in-one hardware appliances designed for rapid installation. AltiGen’s contact center suite features automatic call distribution (ACD), interactive voice response (IVR), call recording and real-time monitoring, which help businesses manage inbound and outbound campaigns, optimize agent performance and enhance customer service levels.
Over its history, AltiGen has expanded beyond the U.S. market, partnering with distributors and resellers in Europe, Asia and Latin America to serve a global customer base. Its solutions are employed across a variety of industries—such as finance, healthcare, retail and professional services—where reliable, feature-rich communications infrastructure is critical. The company also provides training, implementation support and maintenance services to ensure long-term operational continuity.
Leadership at AltiGen combines telecom engineering expertise with decades of business development experience. The management team focuses on evolving the product roadmap in response to emerging trends such as cloud migration, unified collaboration and mobile integration. By aligning its research and development efforts with the needs of today’s digitally driven enterprises, the company aims to deliver flexible, scalable communications solutions that adapt to changing market demands.
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