AltiGen Communications, Inc. is a provider of voice-over-IP (VoIP) telephony and unified communications solutions designed primarily for small and medium-sized businesses. The company offers a range of IP-based PBX systems, contact center applications and unified messaging products that enable organizations to streamline inbound and outbound voice traffic, automate call routing and integrate voice mail, e-mail and conferencing functions into a single platform.
Founded in the mid-1990s and headquartered in California, AltiGen develops both hardware appliances and software modules that support analog, digital and SIP-based telephony endpoints. Its core product line includes the IP-PBX series, which combines auto-attendant, call handling and voicemail, as well as add-on contact center suites for call monitoring, reporting and agent management. The company also offers software-based clients for desktop and mobile users, enabling remote extensions and unified messaging services.
AltiGen sells its solutions through a network of direct and channel partners, serving customers in North America, Europe and parts of Asia. Its target markets include professional services, healthcare, retail and manufacturing sectors where cost-effective, scalable communications systems are in demand. AltiGen’s deployment options span on-premise, virtualized and cloud-ready environments, allowing organizations to choose configurations that align with their IT strategies.
Guided by a management team with deep experience in telecommunications and network technologies, AltiGen maintains a product roadmap focused on enhancing mobility, analytics and interoperability with third-party business applications. The company continues to evolve its offering to address emerging trends in unified communications, contact center automation and remote workforce enablement.
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