Capita plc is a leading provider of business process outsourcing and professional services, delivering a broad range of customer management, technology, and consulting solutions primarily in the United Kingdom. The company serves clients in both the public and private sectors, leveraging its expertise in areas such as digital transformation, human resources, finance, risk management, and property consultancy. Through a combination of managed services, software licensing, and advisory work, Capita helps organizations streamline operations, enhance customer experience, and drive efficiency across complex business environments.
Since its establishment in 1984 as a division of the Chartered Institute of Public Finance and Accountancy, Capita has grown through organic expansion and strategic acquisitions. The business was divested to private equity interests in 1987 and subsequently launched a successful initial public offering in 2000. Over the years, Capita has integrated a number of specialized firms into its platform, bolstering its capabilities in technology integration, digital design, and consulting while expanding its suite of proprietary software products.
Capita’s service portfolio encompasses end-to-end IT and infrastructure support, cloud and cybersecurity solutions, customer contact centre operations, and back-office processing for sectors that include local and central government, transport, healthcare, financial services, and defence. The company maintains a network of delivery centres across the UK and Ireland and operates regional hubs in Europe, North America, and the Middle East. This geographic footprint enables Capita to provide localized support while drawing on a global pool of digital and operational expertise.
Under the leadership of Chief Executive Officer Jonathan Lewis, Capita has focused on strengthening its core service lines, accelerating its digital agenda, and improving operational performance. The company’s executive team continues to drive strategic initiatives aimed at delivering sustainable growth and long-term value for clients and stakeholders alike.
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