Capita plc is a United Kingdom-based business process services and technology company that provides outsourced services, consulting and digital solutions to public- and private-sector organizations. Its activities support organizations in managing customer interactions, business operations, technology programs and administrative functions.
The company’s services include customer management, contact-center operations, digital transformation, software and technology services, human resources and payroll administration, pension administration, learning and development, and specialist professional services. Capita also provides services to central and local government, education providers, healthcare organizations, financial institutions, utilities, transport companies and other regulated industries.
Capita was established in the United Kingdom in 1984 and became an independent company in 1987. It primarily serves customers in the U.K., with additional operations and client relationships in selected international markets. The company is headquartered in London and operates through business divisions focused on public services, customer experience, technology and specialist support services.
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