Enghouse Systems Limited develops and sells enterprise oriented applications software worldwide. It operates through two segments, Interactive Management Group and Asset Management Group. The Interactive Management Group segment provides customer interaction software and services designed to enhance customer service, enhance efficiency, and manage customer communications across the enterprise. Its core technologies include contact center, attendant console, interactive voice response, dialers, agent performance optimization, and analytics that support various telephony environment. This segment serves insurance companies, banks, and utilities, as well as technology, health care, and hospitality companies using various deployment models, such as cloud, on-premise, hosted, and hybrid. The Asset Management Group segment offers a portfolio of products to telecom service providers, utilities, and the oil and gas industry. Its products include operations support systems, business support systems, and mobile value added services solutions, as well as data conversion services. This segment also provides fleet routing, dispatch, scheduling, communications, and emergency control center solutions for the transportation, first responders, distribution, and security sectors. The company was founded in 1984 and is headquartered in Markham, Canada.
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