Enghouse Systems Ltd. is a Canadian enterprise software company that develops and supplies technology for contact centers, communications service providers, transportation organizations and other businesses. Its software is designed to help organizations manage customer interactions, communications networks, operational workflows and mission-critical services.
Through its Enghouse Interactive operations, the company provides contact center and customer experience solutions, including omnichannel communication, interaction recording, workforce optimization, interactive voice response and related collaboration tools. Its communications software supports service providers with network management, billing, provisioning and other operational functions.
Enghouse Transportation develops software for public transit, fleet management, traffic and parking operations, emergency services and related transportation applications. Its products are used for functions such as scheduling, dispatch, vehicle tracking, fare management and real-time passenger or operational information.
Founded in 1984 and headquartered in Markham, Ontario, Enghouse has expanded through the development and acquisition of specialized software businesses. The company serves customers internationally across North America, Europe, the Asia-Pacific region and other markets. Enghouse has been led for many years by Stephen Sadler, who has served as chairman and chief executive officer.
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