Teleperformance is a global leader in customer experience management and outsourced business services. The company provides a broad range of customer care solutions, technical support, help desk services, and back-office processing to clients across industries such as technology, telecommunications, financial services, healthcare, and retail. Its core offerings include voice, chat, and email support, as well as social media moderation and digital engagement services designed to enhance customer satisfaction and loyalty.
Founded in 1978 and headquartered in Paris, Teleperformance has built a worldwide footprint, operating in more than 80 countries and supporting clients in over 265 markets. The company organizes its operations into regional clusters covering the Americas, Asia-Pacific, Europe, the Middle East, and Africa. This geographic diversity allows Teleperformance to offer multilingual and culturally aligned support, enabling global brands to maintain consistent customer service standards across multiple regions and time zones.
Teleperformance has expanded its service portfolio beyond traditional contact center functions to include business process outsourcing (BPO) for finance and accounting, human resources, and back-office administration. The company also provides analytics, automation, and artificial intelligence–driven solutions to optimize customer interactions and streamline operational workflows. By integrating these digital capabilities, Teleperformance aims to deliver data-driven insights, improve process efficiency, and drive cost savings for its clients.
Daniel Julien, who co-founded the company, serves as Chairman and Chief Executive Officer, guiding Teleperformance’s strategy and global expansion efforts. Under his leadership, the firm has pursued targeted acquisitions and strategic partnerships to strengthen its service offerings and enter new markets. Teleperformance continues to invest in innovation, workforce development, and compliance programs to uphold service quality, data security, and regulatory standards worldwide.
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