ZoomInfo Technologies Q3 2023 Earnings Call Transcript

Quartr
Provided by Quartr
October 30, 2023

There are 15 speakers on the call.

Operator

Good day and thank you for standing by. Welcome to ZoomInfo Third Quarter 2023 Financial Results Conference Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Jerry Cisitsky, Investor Relations.

Operator

Please go ahead.

Speaker 1

Thank you, Amy. Welcome everyone to ZoomInfo's financial results conference call for the Q3 2023. With me on the call today are Henry Shuck, Founder and CEO of ZoomInfo Cameron Heiser, our CFO and James Roff, our Chief Revenue Officer. After their remarks, we will open the call to Q and A. During this call, any forward looking statements are made pursuant to the Safe Harbor provisions of U.

Speaker 1

S. Securities laws. Expressions of future goals, including business outlook, expectations for future financial performance and similar items, Including without limitation, expressions using the terminology may, will, expect, anticipate and believe and expressions which reflect something other than historical facts are intended to identify forward looking statements. Forward looking statements involve a number of risks and uncertainties, including those discussed in the Risk Factors section of our SEC filings. Actual results may differ materially from any forward looking statements.

Speaker 1

The company undertakes no obligation to revise or update any forward looking statements in order reflect events that may arise after this conference call, except as required by law. For more information, please refer to the cautionary statement in the slides posted to our Investor Relations website at ir. Zoominfo.com. All metrics on this call are non GAAP unless otherwise noted. A reconciliation can be found in the financial results press release or in the slides posted to our IR website.

Speaker 1

With that, I'll turn the call over to Henry.

Speaker 2

Great. Thank you, Jerry, and welcome, everyone. While the operating environment remains challenging, we delivered results that exceeded our Q3 guidance. Revenue for the quarter was $314,000,000 and adjusted operating income was $126,000,000 a margin of 40%. During the quarter, we repurchased approximately 9,000,000 shares of Xuminfo stock for $160,000,000 representing an average purchase price of $18 per share.

Speaker 2

We are uniquely positioned to capitalize on a tremendous long term market opportunity, which gives us confidence that buying ZoomInfo stock at these levels will drive a meaningful economic return for our shareholders. Since early last year, we have highlighted the challenges of this operating environment, which include fewer upsells, more seat down sells and elevated churn levels. As a platform that helps customers grow and one that serves some early cycle industries, We have seen net revenue retention and our overall growth rates come down as customers have had to rebalance growth and profitability. This is a market phenomenon impacting companies across the spectrum of front office applications and not unique to ZoomInfo. When the cycle ends and we are in a more normalized operating environment, companies will be looking to drive growth and we will continue to be uniquely positioned to help them do just that.

Speaker 2

In this operating environment, we're committed to controlling the controllable and delivering industry leading levels of profitability, while we invest in our customer success and improve the company for the long term. To that end, we are doubling down on product excellence and customer success, investing in improved ease of use and driving quicker time to value for our customers. These investments have driven a 20% increase in product engagement since Data as a Service and Marketing OS and building our industry leading data coverage and accuracy across the globe. We've rolled out new pricing and packaging at the low end of the market, enabling us to capture more of the market efficiently, while simultaneously growing our and we announced a number of leadership changes that have flattened the organization and given me the opportunity to get closer to our customers and how we win them, serve them and grow them. As part of the leadership changes, James Roth, our Senior Vice President of Sales leading our Enterprise customer base has been promoted to Chief Revenue Officer.

Speaker 2

Chris Hayes, our Chief Operating Officer transitioned into the new role of EVP of International And Dave Justice transitioned into the new role of Chief Growth Officer. I'm excited that James is here with us on the call today and wanted to give him the opportunity to share a few James?

Speaker 3

Thanks, Henry. I'm glad to be here today. I joined the team in early 2022 because I'm passionate about the product, The vision and the culture that Henry has built. We have the power to drive massive improvements in how businesses go to market with our best in class data, AI powered customer insights and automated workflows. I was a ZoomInfo customer for 10 years prior to joining the leadership team And most sophisticated enterprises in the world.

Speaker 3

I've been in the room at Workday, Google, Amazon, Verizon and so many others As we partnered with the revenue teams to build the foundation of data and insights that drive the future of go to market, I've been proud to offer that same foundation A go to market technology that drives revenue growth at the world's best companies to companies down market across the globe. Over the past 2 years, I've helped recruit a large portion of our sales leadership and I'm excited about the team we put together and the traction that we're seeing in the enterprise. I intend to build off that success in particular with our $1,000,000 $5,000,000 plus accounts, while we look for efficiencies in our go to market motion through e commerce and product led growth.

Speaker 2

Great. Thanks, James. This quarter, we closed transactions with a number of best in class enterprises, including Verizon, Walmart, Paramount CBS, Sage Hospitality, Steam Logistics, CDW, Tenet Health, The Washington Post, Franklin Covey, Lands' End and Magellan Health. In Q3, we signed more than 200 deals with more than $100,000 in ACV, including multiple 7 figure deals and a $15,000,000 TCV deal. Some of the largest and most sophisticated companies in the world are going all in on our data, insights and automation, integrating us directly into the way they go to market.

Speaker 2

While the software vertical and roughly half of the business services vertical has been impacted, we have seen strong growth in other verticals. In Financial Services, Wells Fargo further expanded their relationship with us with a 7 figure subscription to our intents and company data cubes. Today, the organization leverages our firmographic data for enhanced segmentation and prioritization and they use our intent data to identify and pursue additional relationship opportunities as well as to predict potential churn. By plugging ZoomInfo data directly into their go to market motion, They're able to deliver more targeted services to their customers and support the retention of high priority accounts. In telecommunications, a large global provider of mobility, network services and 5 gs signed a 5 year nearly 8 figure engagement with ZoomInfo, which is now the key data and insight source for their go to market teams, ensuring for years to come that they will have the highest quality data as they go to market.

Speaker 2

Another mid market tele Communications firm who had left for a competitor 10 months earlier, boomeranged back and expanded with a multi year, Multi seven figure engagement that encompasses the full array of our platform offerings, including SalesOS, MarketingOS, OperationsOS and DaaS, consolidating out multiple providers in the process. From a product perspective, We continue to focus on delivering customer success with easy to use features that drive quick time to value. These investments are paying dividends in the form of improved Our recent AI enhancements to Corus have increased NPS for that product by 22 points year over year and overall product engagement has increased by more than 20% this year. We also continue to receive market recognition. Snowflake named ZoomInfo and Enrichment Data leader in their 2023 modern marketing data stack report.

Speaker 2

Xuminfill obtained an AWS competency relative to our expertise in digital customer experience. And we also stand in the top 0.01% of companies with the most number one rankings being awarded 101 number one rankings in G2's fall report. We're leveraging new AI technologies and partners to create customer facing insights and drive data collection and validation at scale. On the customer facing side, we are now extracting strengths, weaknesses, opportunities, threats and other insights from earnings calls and public filings, which when paired with our highly accurate data scoops, intent and other insights, provide sellers with the key insights they need to engage an account and close a deal. LoMs are also integrated into our existing profilers and data validation pipeline, helping us understand the validity of a human name, title and educational data listed on a profile and driving further improvement in our industry leading Which sits at an all time high coming out of Q3.

Speaker 2

We've also been incredibly focused on our international data offering And following recent significant investments there, our customers now have access to over 200,000,000 business contacts and markets outside of North America. In the last 2 years, we have grown the number of global companies in our data platform by more than 6x, while tripling the number of global contacts and the number of global mobile phone numbers available to our customers. In Continental Europe specifically, we've expanded our mobile numbers by 13x, while growing mobiles in the UK by 6x. With this expanded coverage, global sales teams can count on ZoomInfo when targeting international markets, while knowing that our commitment to ethical data collection and compliance remains front and center. As we continue to move up market, the pace of innovation accelerates and we've been closely partnering with our customers to push the envelope on what modern go to market looks like.

Speaker 2

Cutting edge go to market teams are no longer working in traditional sales systems such as the CRM. They deploy data analysts and data science teams to take a holistic look at their customers and market and then they use AI to drive sales planning, account prioritization model, next best actions and more. AI is only as good as the data powering it. So in the Q3, we launched our integration with the Google Analytics Hub to help these data science teams unlock the value of ZoomInfo insights and models directly within Google's cloud data warehouse BigQuery. This reduces the time and resources needed to execute AI initiatives and more quickly make business decisions.

Speaker 2

In addition to accessing data in modern cloud systems, Enterprises must understand a single three sixty degree view of their customers to effectively go to market. Our new integration with Relteo, a data management solution, provides ZoomInfo's B2B reference data directly within the data management capabilities of Relteo, making ZoomInfo more integrated and actionable on the enterprise. Together, we are also launching a joint go to market solution for Master Data Management. Our new partnership with The Trade Desk expands our customers' ability to reach more premium publishers, enhanced campaign fulfillment and opens display advertising opportunities around the world. This partnership supports the next Generation of features for MarketingOS with international audiences and the ability to support new ad set types within our DSP.

Speaker 2

As a result, September was our highest monthly ad spend on record for MarketingOS. Down market, we've been investing in self-service e commerce capabilities to ensure that companies of any size have the ability to We've built more robust trials, the ability to purchase a single sales OS seat, improved pathways and paywalls for in app upgrades and a streamlined technology driven onboarding motion for our self-service users. Overall, we remain focused on improving our platform and delivering results for our customers. By investing to drive a simplified user easier ways to transact with us and building upon our data quality advantage, we are controlling the controllable. We're confident that when the economic environment improves, these investments that we're making today will position us for long term growth and success.

Speaker 2

Before I turn the call over to Cameron, I want to acknowledge our team members in Israel. We have more than 400 employees in Israel with offices in Renana and Tel Aviv, many of whom have been called up to active duty or a member of their family has been called up to serve. We stand with them during this incredibly difficult time and Our number one priority is to make sure that they and their families are safe. With that, I'll turn the call over to Cameron.

Speaker 4

Thank you, Henry. In Q3, we delivered revenue of $314,000,000 up 9% year over year and up 0.6% sequentially as adjusted for days of revenue recognition. We continue to believe the current momentum in the business is best measured by the sequential growth of annualized revenue and we do not anticipate material improvements in the macroeconomic environment GAAP net income was $30,000,000 and GAAP EPS was $0.08 per share. Non GAAP EPS was $0.26 per share. We continue to experience pressure with respect to renewals, see customers renewing at lower rates despite improving utilization and engagement.

Speaker 4

Customers are up selling less and down selling more than we saw in the 1st part of the year. Additionally, our smallest customers continue to be challenged in their ability to pay, which drove another quarter of elevated write offs. We continue to expect that this cycle of renewals will be challenging for at least the Q1 of 2024, impacting revenue growth through the first half of next year. Our greater than $100,000 ACV customer cohort declined modestly in the quarter as while non software customers over $100,000 continued to grow. We now have 1869 customers with more than $100,000 in Our $1,000,000 plus customer cohort continued to grow year over year.

Speaker 4

And as Henry indicated, we signed multiple 7 figure deals and a $15,000,000 TCV deal in the quarter. Our largest customers continue to expand with functionality, seats and data as we are increasingly integrating directly into their go to market motions. Advanced functionality contributed approximately a third of our overall ACV and continues to grow and provide incremental value to our customers. Within advanced functionality, we are seeing the highest levels of growth from marketing OS, Enrichment and DAS Offerings and Automation Capabilities. Our efficient and high margin operating model with low capital requirements and for billing continues to drive substantial cash flow generation.

Speaker 4

Operating cash flow in Q3 was $81,000,000 which included approximately $18,000,000 of interest payments. Unlevered free cash flow for the quarter was $95,000,000 representing 75% of adjusted operating income. As Q3 is typically a lower conversion quarter, we continue to expect annual unlevered free cash flow conversion in the 90s as a percentage of adjusted operating income. We ended the Q3 with $568,000,000 in cash, cash equivalents and short term investments. At the end of Q3, we carried approximately $1,250,000,000 in gross debt, all of which has fixed or hedged interest rates.

Speaker 4

We believe that the current environment provides us an opportunity to reduce our share count in a meaningful way, thereby giving remaining shareholders more ownership of the substantial compounding free cash flow growth that we are aiming for in the future. We have also adjusted our stock based compensation strategy to include performance based units that are only issued if growth targets for free cash flow per share are achieved. During the Q3, we repurchased 8,800,000 shares of ZoomInfo's stock at an average purchase price of $18.19 per share. Through September 30, we have deployed a total of $247,000,000 of the $600,000,000 share repurchase authorizations and have retired 12,700,000 shares representing over 3% of the total diluted shares outstanding. Given our strong free cash flow generation and healthy balance sheet, we expect to continue to opportunistically repurchase shares.

Speaker 4

Our net leverage ratio is 1.3 times trailing 12 months adjusted EBITDA and 1.2 times Trailing 12 months cash EBITDA, which is defined as consolidated EBITDA in our credit agreements, down from 1.9 times and 1.6 times respectively as of September 30, 2022. With respect to liabilities and future performance obligations, Unearned revenue at the end of Q3 was $403,000,000 and remaining performance obligations or RPO were $1,100,000,000 of which $795,000,000 are expected to be delivered in the next 12 months. With that, let me turn to guidance. For Q4, we expect revenue in the range of $309,000,000 to $312,000,000 adjusted operating income in the range of $122,000,000 to 100 and revenue in the range of $1,232,000,000 to $1,235,000,000 and adjusted operating income in the range of $494,000,000 to $496,000,000 We expect non GAAP net income in the range of $0.99 to $1 per share based on $412,000,000 weighted average diluted shares outstanding. We expect unlevered free cash flow in the range of $445,000,000 to 4 $5,000,000 Our adjusted full year guidance implies 12% revenue growth at the midpoint and an adjusted operating margin of 40%.

Speaker 4

With that, let me turn it over to the operator to open the call for questions.

Operator

Please standby while we compile the Q and A roster. Our first question comes from Mark Murphy with JPMorgan. Your line is open.

Speaker 5

Thank you very much. Henry, I believe you mentioned a $15,000,000 TCV deal that closed in Q3 and It's such a rarity in this environment. I'm wondering if you could possibly shed a little light, first of all, on the contract duration, so we can try to annualize it. And also, just what vertical is it that's moving forward with that scale of a commitment in this environment? And then I have a quick follow-up.

Speaker 2

Thanks, Mark. I'm happy to take that, but since James is here with me, I'm going to have him talk to that.

Speaker 3

Yes. So it was a 3 year agreement with a large software company. So the annualized revenue is about $5,300,000 is actually $15,900,000 total contract value. And what's interesting about the deal itself is that it confirms the centralization of data strategy. They've consumed Multiple contact cubes, company cubes, firmographic information and really just going all with ZoomInfo as the foundational data provider And that's where we landed it.

Speaker 3

We ended up growing it and blocking it in for a 3 year $5,300,000 deal.

Speaker 5

Okay, wonderful. Thank you for that detail. And as a follow-up, Cameron, I don't believe ZoomInfo's revenue has ever declined sequentially into Q4. I'm wondering, if we maybe we should sense some conservatism in that forecast or Should we figure that you experienced kind of a sufficient down sell towards the end of Q3 such that It would reduce the kind of top line trend there and that potentially you do end up kind of just with a modest downtick for?

Speaker 4

Thanks, Mark. So the environment does continue to be challenging and we are expecting net Yes, as a result in Q4, which is our highest period for renewals, Yes, that net retention below 100% creates a headwind that's amplified by the higher concentration of renewals. So As we've discussed, we believe that this renewal cycle at least through the Q1 of 2024 will be challenging. I think If we look beyond that and you look at our renewal cycles, 90% of our ACV will have transacted between September 2022 March 2024. So we're really focused on getting through this cycle.

Speaker 4

And while there is some tail of longer term agreements after that, we'll work through most of the space by the end of the Q1. Thank you very much.

Operator

One moment for our next question. Our next question comes from Tyler Radke with Citi. Your line is open.

Speaker 6

Yes. Thanks for taking the question. So just curious what you've seen so far in the month of October. And specifically within the Software and Business Services vertical, it sounded like that Largely performed in line with your expectation, but just any updated thoughts if you're seeing any green shoots emerging or if things are getting better or worse? Thank you.

Speaker 2

Thanks, Tyler. October looks a lot like September and Q3 look, so we haven't seen Any improvement in the environment, I think overall in the business, we continue to have More success outside of the software and business services verticals. And so we're seeing that in October as well, but nothing

Operator

Our next question comes from Brad Zelnick with Deutsche Bank. Your line is open.

Speaker 7

Great. Thank you very much for taking my questions. Henry, it's clear you're leaning in on AI and hearing the enhancements in Chorus Driving your NPS score 22 points higher is really impressive. But in a world where Microsoft has sales Copilot, Salesforce has sales GPT, How do you ensure ZoomInfo is front and center as the Interface sales professionals continue to use for the greatest insights and productivity in helping them hit their number?

Speaker 2

Thanks, Brad. I think this all comes down to the data and insights that we provide. And it's one thing to be able to provide Insights on data that exist in your CRM or data or insights that exist on the public web, but the vast amount of Proprietary non publicly available data and insights that we collect and are able to use AI and LLMs against, That's what will that's what is making our product even more relevant for sales users. And without That proprietary data without the information that sellers need to actually engage With their customers and know when to engage with their customers, any AI you put on top of just Generic data doesn't spit out relevant insights for a sales rep. And so we're really confident that the underlying Foundation of data and insights that we have at ZoomInfo, which is proprietary and not available publicly, is what will drive That pane of glass for sales reps.

Speaker 7

Thank you for that color. And maybe just for you Cameron, with RPO and CRPO Down sequentially amidst everything that's going on. How much of that might be duration or anything else maybe to call out and what needs to happen to see bookings stabilize. Thank you, guys.

Speaker 4

Yes. So as we mentioned, we do focus on sequential growth and annualized revenue As the primary metric to assessing period activity and momentum, that was down at 0.6% in Q3, so it is reflective of the challenges that we're seeing from the environment. Other metrics can be influenced by other factors, including changes in the mix of contract lengths and billing terms and write off assumptions. Probably the biggest one of those that Showed some volatility was write off assumptions, which have increased during the course of this year and Specifically impact RPO in a negative way.

Speaker 7

Understood. Thank you.

Operator

One moment for our next question. Our next question comes from Michael Turrin with Wells Fargo. Your line is open.

Speaker 6

Hey, great. Thanks. I appreciate you taking the question. And Cameron, appreciate some of the color you're making on retention rates and the impacts that you're seeing. Is that comment you made around the challenges you're seeing potentially lingering until the first half of next year, is that mostly a function of getting through this heavier renewal period.

Speaker 6

And is it similar to what you're assuming or as to what you'd expect for the first half From a retention or sequential growth perspective, if that holds. And maybe just for Henry, as a compliment to that question, Are there certain processes you're able to put in place to help with those renewal conversations as you're having more of those and have had more time to build response or maybe Anything new you're doing on the go to market side just as you work through the renewal period at the end of the year? Thanks.

Speaker 4

So I think I'll kick off there, and thanks for your question. Again, I think we've talked about with a number of people in the past that our view is that peak negativity, particularly with respect to layoffs and Many other factors kind of occurred in the Q1, 2003 period. And therefore, we do think we need to get Through the renewals with our customers and as I mentioned before, between September 2022 and March 2024, we'll have transacted with approximately 90% of our ACV. And I think we really need to get through that period of having renewed or sold ACV with those customers ahead of time. The assumptions really are very focused on renewals.

Speaker 4

New business continues to Yes, it will be relatively strong. Obviously, the environment impacts that as well, but the sales efficiency of our new business team and the demand that we We continue to be good out there and we continue to bring on new customers to support that. So we're really focused much more on Mitigating and getting through this renewal cycle that we're in right now.

Speaker 2

Thanks, Cameron. I think the big things we're doing from a process perspective, Michael, on renewals Number 1, we're getting at them sooner. And so we've built a robust set of health scores for our customers that take into consideration Product engagement, product usage, provisioning of user licenses, integrations and usage of specific products and functionality. And so we have a much clearer view of the health of an account and we're engaging with them, our account managers and our CSMs are engaging with them based on those health scores. And so we've been proactively reaching out to those clients who come up for renewal in Q4 and Q1 throughout the back half of this year.

Speaker 2

And then I talked about this a bit on the last call, but we have a really broad product portfolio and so we have opportunities within the customer base if Your one product got down sold or a customer had a big layoff and so they have less licenses that they need for sales OS. We're able to bring them into Chorus or Operations OS or other parts of the product portfolio. And so we've been leveraging that in renewal conversations as well.

Speaker 8

Thank you.

Operator

One moment for our next question. Our next question comes from Brent Bracelin with Piper Sandler. Your line is open.

Speaker 9

Thank you. Good afternoon. Maybe we'll start with Cameron, one quick follow-up for Henry, Cameron, you're obviously talking about challenges here in Q4, guiding to a sequential decline in Q4, Talking about continuation of challenges into the first half, should we also think about small sequential declines into Q1, Q2 before you see a reacceleration? And then one quick follow-up for Henry. Thanks.

Speaker 4

Yes. So we're not guiding to 2024 at this time. And frankly, I think for all software companies, It's probably less visibility further out than there is than there has been historically. We do continue to expect This more challenging renewal environment will persist through at least Q1 of 2022 and will impact sequential revenue growth through the first half. Once we're through this cohort of renewals, there is the opportunity to drive higher growth rates, but it remains a challenging operating environment and we certainly don't want to get ahead of ourselves As to when exactly that reacceleration might occur.

Speaker 9

Makes sense. And then Henry for you, obviously, Clearly, a challenging environment. You're still finding ways to close large deals. My question is on the Boomerang deal. Yes, surprised to hear a customer switched 10 months later, they're coming back.

Speaker 9

Can you just give color around What drove kind of the Boomerang deal back to ZoomInfo and how should we think about that going forward? Thanks.

Speaker 4

Yes, look, Brent, sorry, really quickly. Brent, really quickly, I just wanted to clarify, I meant Q1 of 24 there In that response, I think I was supposed to. Thanks, Henry.

Speaker 2

Yes. Thanks, Yaron. Brent, I think when I started this business 17 years ago, I started it with the premise that high quality data made a major difference in the way companies go to market. And there have been cheap alternatives to what we offer for the last 17 years. And if you're not doing your diligence and you're not an incredibly sophisticated buyer, you can make a switch and then you realize almost instantly that high quality data does in fact make a difference in your go to market motion.

Speaker 2

And that's what we saw here. We saw a customer who switched to a low priced offering and then immediately came back and meaningfully increased their spend with ZoomInfo and did it across the platforms. And we've always competed in a way that said, when you have high quality data, Whether you're an account executive, an account manager, a sales development rep, a marketing operations professional, CMO or CRO, That information makes a meaningful difference in the way that you acquire, find and grow your customers, and customers see that. And so There are a lot of Boomerang customers that we find who go try something new and then immediately come back. And in this case, not only did they come back, but they meaningfully increase

Operator

Our next question comes from Koji Ikeda with Bank of America. Your line is open.

Speaker 6

Yes. Hey, guys. Thanks for taking the question. Maybe a question for Cameron here. You mentioned from September to March of 2024, you'd gone through about 90% of your ACV, leaving 10% that still needs to be renewed.

Speaker 6

But the way I understand the Comment was that of that 10%, some of them have already down sold in the Q2 of this year. So maybe could you help us describe The composition of that remaining 10% of ACV post March of next year.

Speaker 4

Yes. So to be super clear, Those are about 90% are customers that we've transacted with from September of 2022 and we began to see Real significant headwinds from the macroeconomic environment through March of 2024. So those are Longer term contracts that transacted sometime before September 2022 and therefore we're Likely in a more constructive environment when they initially entered into that contract. So that remaining 10%, Those do tend to be larger customers, but there is some risk for those customers that they would Perceive a worse environment than when they transacted either in 2021 or the beginning of 2022 As they come up for renewal later in 2024 or potentially even later than that.

Speaker 6

Got it. No, that makes a lot of sense. And I wanted to ask a question, a follow-up here on the 100 ks plus ACV customers. As we look at that metric, this is the 3rd straight quarter of And if we continue kind of pull forward a similar pace, it would actually imply A year over year decline in the 4th quarter. So maybe you could help us decompose this metric a little bit and ex Technology, did this metric grow?

Speaker 6

I mean that would be super helpful to understand.

Speaker 4

Yes. I think in every quarter this year X Technology and honestly if you just strip out mid market software, so these are kind of Largely Venture backed software companies. If you strip out that, this metric has grown every quarter this year, Quarter on quarter and obviously would continue to show growth as a result.

Speaker 8

Got it. Thanks for taking the questions. Thank you.

Operator

One moment for our next question. Our next question comes from Alex Zukin with Wolfe Research. Your line is open.

Speaker 10

Hey guys, thanks for taking the question. I guess on the same vein, I wanted to ask about NRR. Cam, you mentioned it was Sub 90%. Are we does this feel like a bottom and now we're kind of taking that rate over a larger cohort here into Q4? Or is this something that gets to the mid-80s or the low-80s in Q4 and Q1?

Speaker 10

And then just on the margins, just can you remind us given think that there was a slight tick down on the guide on operating margins. Like what's the it sounds like the first half will be continually challenged from a revenue growth perspective. Are you going to grow OpEx By more than or less than revenue growth during this period?

Speaker 4

So with respect to net retention, it continues to be a tough world out there. I think when we've set up the guidance, we do assume that It continues to have an impact and a negative impact on net retention. And then with respect to margins, Our goal right now is to maintain margins in that 40% level on an annual basis. I think Historically, if you look at seasonality of margins, we do tend to have somewhat lower margins in Q1 and Q2 2, just based on the way that revenue recognition sets up and typical merit cycles and so forth. Yes, realistically, I think we're aiming to keep the annual margin at that 40% level, but I think you should we should continue to think about seasonality and how the historical seasonality of margins has played out.

Speaker 10

Got it. And then just a clarifying follow-up. Just I know we're not guiding to next year at this point given the lack of visibility. But Again, if you just take the second half of days adjusted sales revenue growth or sales outstanding, is that the right way that we should at least Start to conceptualize the first half

Speaker 4

for next year, just so

Speaker 10

we can kind of all get our models in the zone.

Speaker 4

Yes. So I think we've consistently said that Yes, we continue to see challenges with respect to the environment and we'll see challenges through at least Q1 of 2024. So, yes, in my mind, the range of sequential growth that we've seen in 2023 is a good starting point for that time period. Certainly, we think that there's the opportunity to Accelerate after that, but I don't want us to get ahead of ourselves as to when that acceleration will occur just based on the uncertainty In the market.

Speaker 8

Perfect. Thank you, guys.

Operator

One moment for our next question. Our next question comes from Elizabeth Porter with Morgan Stanley. Your line is open.

Speaker 6

Hi, thank you. You have Brian Bressner on for Elizabeth Porter. Thanks for taking the questions. On sales efficiency, you mentioned in Q2 that trends ticked down slightly in June after showing Stabilization in Q1, any update maybe on how this particular metric performed in the quarter and what steps you can take to kind of help this into a Better demand environment going forward?

Speaker 4

Yes, sure. So The environment does continue to get more challenging and that particularly impacts sales efficiency More so existing customer sales efficiency than anything else. So that efficiency with our existing customers does continue to be Challenged and it was more challenging in Q3 relative to Q2. New sales efficiency continues to Hold in there reasonably well. I think as we've talked about before, we do see A much higher concentration of our new sales with companies outside of the technology space, which has helped us basically go after customers that are more where there's more demand right now.

Speaker 6

Helpful. Thank you. Maybe just a quick follow-up. You made a few recent changes at the leadership level. Can you just any quick comments on any changes or impacts we

Speaker 2

Yes. Look, I think the and I talked about it in the call, I think the big Opportunity for me and for the business is a flattening of the organization that gets me closer to our customer base, Closer to revenue and customer success and customer support, I over the last 60 days have met with over 200 of our account executives and account managers and roundtables across the company. I'm constantly meeting with our customers And I don't anticipate any meaningful changes that come from these leadership changes.

Speaker 6

Helpful. Thank you.

Operator

One moment for our next question. Our next question comes from Kash Rangan with Goldman Sachs. Your line is open.

Speaker 8

Hi. Thank you very much for the color here guys. So how seriously is the company taking the attrition rates, which seem to have spiked, Especially among, as you characterize, the mid market businesses, some of it is not controllable if somebody is going out of business Or just adding fewer salespeople or letting go of salespeople, completely understand. But when you isolate those instances out, What are you learning from the engagement with the product itself that you can make it a stickier proposition that is It's really part of a complete loop that it's impossible to get unhinged from the data source that you guys have built up. Because it seems to me that the attrition should be contained better than what you're experiencing.

Speaker 8

But I'm curious to get your thoughts on how you plan to fix this? Thank you so

Speaker 2

Hey, Kash, thanks for the question. And I think that's right. I think the way that we've been Thinking about, we think about this in a number of ways. And if I think about it departmentally, if I start with product and Engineering. We've been working really hard to simplify the user experience in our platform and make sure that our customers are not just using ZoomInfo as a lookup But actually plugging it in through our workflow solution to an ongoing workflow.

Speaker 2

What we've seen this year is NPS scores are up every quarter. In Corus, our NPS score was up 20 plus points on our core sales OS platform. It's up 7 points year over year and product engagement is also up meaningfully. And so we're focused on making the product easier to use and then also plugging that product into an ongoing Sales or marketing persons workflow, we think obviously those two things drive a meaningful amount of stickiness in the customer base. On the customer success and onboarding and implementation side, we made a number of changes in June on the way In the way that we onboard and implement and deploy our customers to ensure that our customers are seeing quicker time to value.

Speaker 2

And those are netting out really positively for us. The numbers of customers who are using the product and using the product Quikr post implementation have significantly increased and so we feel really good about that as well. And we've Materially grown our customer success team to make sure that we're giving our customers, sharing with our customers best practices, solving support issues for them in a timely manner and we'll continue to invest across all three of those areas.

Speaker 6

Got it. Thanks, Henry.

Speaker 8

And also given the divergence Between the retention of large customers versus the middle of the curve, how are you planning to win those customers back? And granted that you had that one big boomerang, The other customers in the middle of the Bell Corp that have defected, what's the company's plan, if any, to bring them back? Thank you so much with that.

Speaker 4

Yes. Kash, I think it's worth noting here that the churn rate has actually not significantly improved. It's a little worse than it was, say in 2022 or 2021. But the big driver of the net retention Change is much more that we're seeing reduced upsell and more down sell. Yes, I'd say that the biggest difference is not that we're losing these customers, it's that they're spending less with us.

Speaker 4

A bunch of that has to do with Lower seats, some of it has to do with tighter budgeting. But realistically, Yes, I think for the vast majority of cases, it's not a loss of a customer, it's a reduction in the spend with those customers that's changing

Operator

Thank you. One moment for our next question. Our next question comes from DJ Hynes with Canaccord Genuity. Your line is open.

Speaker 11

Hey, guys. Thank you for taking

Speaker 6

the question. Henry, I feel like you've talked a bit more about data as a service Our enrichment of late and the potentially favorable economics that accrue there. My question is how recurring those DAS Agreements generally are. I mean, is it a situation where customers spend a lot on the effort upfront and then less in maintenance in subsequent years? Or is there an ongoing commitment to enrichment that makes those revenue streams more linear or recurring in nature?

Speaker 6

Like how does that typically work?

Speaker 2

Yes. So those are thanks, T. J. Those are recurring subscriptions to our data and our data to live alongside There's CRM data, there's Snowflake or Databricks data. Obviously, one of the key Parts of our offering centers around the fact that this data is constantly changing.

Speaker 2

There's no company that looks Same on December 31 as it did on January 1. And over 30% -plus of people are changing jobs or getting promoted or Getting into new roles, we're tracking all of these changes at scale and not to mention there's this influx of new companies being started and incorporated that we're staying on top of. And so these we're feeding those changes in a real time way into our customers' Systems of record, whether those are marketing systems, enterprise data warehouses or CRM. And so those are ongoing contracts for us. One of the things that's worth mentioning here is when you hear about me talking about this, It is largely about us being super excited about the AI opportunity that we're seeing.

Speaker 2

And what our customers are saying to us and they're showing up at our doorstep saying, The C level wants us to drive generative AI in our outbound prospecting motions. They want us to be using AI and LLMs in the way that we contact and prospect and communicate with Customers, but the data that we have in the systems are just not robust enough. They're just not accurate enough for us to actually take advantage of that. And so when we show up and we talk about data as a service, we have the opportunity to come and really drive their AI motion. And we've had these conversations all across the enterprise.

Speaker 2

We have them in the mid market. And in the SMB, we're able to drive a lot of that workflow directly from our platform. And so we think the AI opportunity and the focus on AI really gives our data as a service offerings the spotlight.

Speaker 8

Yes. Appreciate the color. Thank you.

Operator

One moment for our next question. Our next question comes from Joshua Riley with Needham. Your line is open.

Speaker 11

Yes. Thanks for taking my questions and nice job executing here in a tough environment. You mentioned the expanded international Coverage, how are you prioritizing the expansion of the company and contact database internationally? Are you going by geography or some other way of expanding that? And then What inning are you in, in terms of getting the international database where you want it to be to kind of properly monetize it?

Speaker 2

Yes, great question. Thank you. We are going where our customers And so we have a tremendous amount of telemetry built into our platform. And so we're able to see how our customers are searching across Our platform, what they're looking for and what countries, what size companies. And then we're doing a number of user surveys to understand when we do have What else would they like to see?

Speaker 2

And so when you see the growth in contact information, mobile phone numbers, whatever that is, It's being driven specifically from where we see our customers searching, and where we see our customers telling us they want a deeper, More robust coverage and actionability. And so, we've done that country by country, region by region. I would tell you, we're probably We are obviously monetizing this solution. We think the solution that we have internationally is far and away a Really strongly about that. We think there's still a great opportunity to enhance the data asset.

Speaker 2

So I would tell you we're somewhere like the 7th inning stretch.

Speaker 11

Got it. And then with the stock price obviously depressed here in the near term and you bought back 8,800,000 shares, How should we think about leaning further into the stock repurchase over the next several quarters given you still have a fairly healthy amount in the current authorization? Thanks.

Speaker 4

Yes. So our plan is to continue to opportunistically So, yes, I think at these levels we'll continue to lean We do have a fair amount left on the authorizations that we currently have, but we've continued to buy stock in October and we'll continue to do that going forward.

Operator

One moment for our next question. Our next question comes from Taylor McGinnis with UBS.

Speaker 12

So last quarter, I know part of the hit was customers who had renewed lower in Can you comment on how those conversations are progressing? So are you still seeing them take down seats further? Is that trending better than expected? Would love just any thoughts there. Thanks.

Speaker 4

Overall, it continues to be a tough environment. We do continue to see customers that Renewed at lower levels last year, continuing to have pressure with respect to their purchases this year. So Yes. I'm not convinced that most of the way through October that we've seen Kind of customers that made really big layoffs last year, so it's a little hard to compare for those customers that are Yes, didn't really get through their cycle of negativity until February or March, Where exactly they're coming out given that those layoffs in many cases happened later in their cycle or Particularly for customers within multiple rounds of layoffs. I don't know that we're kind of lapping the easiest comps yet.

Speaker 12

Great. Thanks for answering my question.

Operator

One moment for our next question. Our next question comes from Raimo Lenschow with Barclays. Your line is open.

Speaker 13

Thank you. Thanks for squeezing me in. Two quick ones. Cameron, you talked last quarter already about those headwinds that we have till Q1 next year. Compared to your comments last quarter and this quarter, how has your sense changed?

Speaker 13

Is it about the same what you expected Q2 Slightly better, slightly worse, where did you come out there? So that's the first question. And second question for James and Henry. If you think about a downturn, usually everyone is about cost cutting and then you suffer and you see it now. At this later stages of a downturn, People usually start thinking about, oh, I did my cost cutting and now I think about sales and sales growth again.

Speaker 13

Are we at those conversations at least at the early level yet Or not there yet. Thank you.

Speaker 4

Thanks, Raimo. In terms of Kind of where we were compared to last quarter, like I think we expected the environment to get worse and it has gotten worse. Yes, I don't think we see any trends currently that the operating environment is getting better. And in some instances, I think it's largely customer by customer at this point or kind of Segment by segment that there are some things that frankly I think people are more worried than they were at the end of last

Speaker 12

quarter. Okay.

Speaker 2

I think the other thing I would add there, Raimo, is if you're in the boardrooms of private equity or venture capital backed Businesses today. There is not a push for the companies to grow faster. There is a push still for those companies to cut costs and get to pull profitability forward or to increase profitability. So I don't think we've turned that corner where Investors and Board members are pushing their private companies to get back to growth. I think they're still in a Either maintain the costs you've cut or continue to cut costs mentality.

Speaker 13

Okay. Thank you.

Operator

One moment for our next question. Our next question comes from Brian Peterson with Raymond James. Your line is open.

Speaker 8

Hi, Jim, and thanks for taking

Speaker 1

the question. This is Jonathan Makary on for Brian. So I think you mentioned non software growing at the low 20s clip last quarter. Is that still kind of the right ballpark? And then for that non software piece of the business, How would you categorize the NRR of that category versus the broader figure?

Speaker 1

Thank you.

Speaker 4

So I think as mentioned, the operating environment continues to be challenging and as expected, it was worse than we saw it in Q2. That weakness was not just confined to software. Non software growth did decline. It's below 20% this year or this We do continue to see demand in those non software industries, particularly in the new business side. And certainly the retention in non software is well above what the Overall averages, but we continue to see kind of challenges there.

Operator

And our next question comes from Rishi Jaluria with RBC Capital Markets. Your line is open.

Speaker 11

Wonderful. Thanks guys so much for taking my question. I'll keep it to 1. Henry, you talked a little bit about in your prepared remarks Your efforts with both PLG as well as leading a little bit more on self-service e commerce capabilities. Can you expand a little bit on What you're doing there, what kind of the roadmap will look like and how early traction or customer reception has been from these initiatives?

Speaker 11

Thanks.

Speaker 2

Yes. Thanks, Rishi. I think what we've been focused on this year has been really to build the Infrastructure and be out in market testing self-service and e commerce capabilities with our down market customer base. And we've seen really good traction. Our ability to sell in a self-service e commerce way down market has grown quarter over quarter, every quarter this year.

Speaker 2

And so we feel really strongly about that As we go into 2024, today we're focused on we're focusing that offering on the lowest end of the market where We can drive efficiencies by taking a sales rep out of the motion. And then We've built and will continue to build technology onboarding and so customers can also onboard in a self-service way. We've noticed that we've been able to meaningfully drive up the usage and adoption of our platform with our technology and self serve onboarding and we think we I'll tell you we're in early innings, but we have a lot of confidence about that product and its ability to drive efficiencies and growth in the down market.

Speaker 11

Wonderful. Thank you.

Operator

One moment for our next question. Our next question comes from Terry Tillman with Truist Securities. Your line is open.

Speaker 1

Great. Thanks so much for taking the question. This is Bobby De Jong for Jerry. I'm curious across the different OS solutions, sales OS, Are you all seeing any of the segments more resilient than others related to existing customer activity or new customer wins? Thank you.

Speaker 4

And certainly as we mentioned before, within the advanced functionality, which is really encompassing Functionality outside of the SalesOS and the add ons to SalesOS, MarketingOS has Done really well and it's growing. Obviously, that was a newer product in 2022, but is a place where we continue to see growth. We also see as Henry has mentioned a lot of growth in our DAS and enrichment capabilities as well as Automation capabilities, which those land either primarily in the operations OS Or a lot of the automation capabilities, whether that's workflows or engage, etcetera, are part of SalesOS. So I think it's Parts of those OSs that we're really seeing more interest from customers. And I think as Henry mentioned, part of that is Driven by people looking at their data strategies as maybe driven through AI or preparation for AI.

Speaker 4

And part of that is them thinking about the efficiency of their teams and looking to automate where they can.

Speaker 2

Thank you.

Operator

Thank you. One moment for our next question. Our next question comes from Jack McShane with Stifel. Your line is open.

Speaker 14

Yes. Hi, guys. This is Jack McShane on from Parker Lane's team at Stifel. Thanks for taking my question. I'd be curious to ask James, what are some of your top priorities and changes you're looking to make in the go to market Of ZoomInfo, where do you see the biggest opportunities as you step in the new role?

Speaker 3

Yes. Thanks, Jack. So in terms of the biggest opportunities we see, this DAS led motion that we're seeing in the 7 figure Up market cohort, we're seeing a lot of success in. The ability to take that into the lower end of the enterprise and into mid market as well is a big opportunity. Overall, it's just the customer centricity.

Speaker 3

Henry spoke to it as did Cameron. Getting the value to our customers, what we see, There was an earlier question on the DAS being a one time or recurring. When folks ingest that data, they buy more of it In every single example that we see. And so leaning into that is a motion, making sure that that customer success motion, Ingesting it into their data lakes, showing them how to activate it, those are all top priorities because when folks use the full breadth of our platform, We see continued success and continued growth with what they're doing. So those are just a handful.

Speaker 3

I think over the last 18 months, We built out a world class enterprise team and we're seeing the success there and continuing to do that is what I get extremely excited about Across the overall organization.

Speaker 14

That's great. Thank you.

Operator

I'm showing no further questions at this time. I would like to turn the call over to Henry for closing remarks.

Speaker 2

Thank you everybody for joining us. We really appreciate it.

Operator

And this concludes today's conference call. Thank you for participating. You may now disconnect.

Powered by Quartr

Key Takeaways

  • ZoomInfo delivered $314 million in Q3 revenue (up 9% YoY) with a 40% adjusted operating margin, repurchasing ~9 million shares for $160 million under its buyback program.
  • The company noted a challenging macro environment—fewer upsells, more downsells and elevated churn—pushing net revenue retention below 100% and expecting this pressure to persist through Q1 2024.
  • Leadership was reshaped to flatten the organization, promoting James Roff to Chief Revenue Officer, while investments in product excellence and customer success drove a 20% increase in product engagement and a 22-point NPS gain for Chorus.
  • Enterprise traction remained robust with over 200 deals above $100 K ACV in Q3, including multiple seven-figure agreements and a $15 million three-year TCV deal, plus new wins at Verizon, Walmart and Wells Fargo.
  • ZoomInfo doubled down on AI and international data, launching AI-powered insights from earnings calls, integrating with Google Analytics Hub and Relteo, and expanding global contacts six-fold to support worldwide go-to-market strategies.
AI Generated. May Contain Errors.
Earnings Conference Call
ZoomInfo Technologies Q3 2023
00:00 / 00:00