The Hanover Insurance Group Q3 2023 Earnings Call Transcript

Quartr
Provided by Quartr
November 2, 2023

There are 13 speakers on the call.

Operator

Good day, and welcome to the Hanover Insurance Group's Third Quarter Earnings Conference Call. My name is David, and I will be your operator for today's call. At this time, all participants are in a listen only mode. Please note this event is being recorded. I would now like to turn the conference over to Oksana Luka Shova.

Operator

Please go ahead.

Speaker 1

Thank you, operator. Good morning, and thank you for joining us for our Quarterly conference call. We will begin today's call with prepared remarks from Jack Roche, our President and Chief Executive Officer and Jeff Arbor, our Chief Financial Officer. Available to answer your questions after our prepared remarks are Dick Lavey, President of Agency Markets And Brian Salvatore, President of Specialty Lines. Before I turn the call over to Jack, let me note that our earnings press release, Financial supplement and a complete slide presentation for today's call are available in the Investors section of our website at w w Hanover.com.

Speaker 1

After the presentation, we will answer questions in the Q and A session. Our prepared remarks and responses to your questions today, other than statements of Historical fact include forward looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements Can relate to, among other things, our outlook and guidance for 2023 economic conditions and related effects, including Supply chain disruption, potential recessionary impacts, evolving insurance behavior emerging from the pandemic and other risks and uncertainties Such as severe weather and catastrophes that could affect company's performance and or cause actual results to differ materially from those anticipated. We Caution you with respect to reliance on forward looking statements and in this respect refer you to the forward looking statements section in our press The presentation deck and our filings with the SEC. Today's discussion will also reference certain non GAAP financial measures, Such as operating income and accident year loss and combined ratios excluding catastrophes among others.

Speaker 1

A reconciliation of these non GAAP financial measures To the closest GAAP measure on a historical basis can be found in the press release, the slide presentation or the financial supplement, which are posted on our website, With those comments, I will turn the call over to Jack.

Speaker 2

Thank you, Oksana. Good morning, everyone, and thank you for joining us. I will begin today's call with my perspective on our Q3 results and a summary of the success we have achieved in our underlying margin recapture initiatives to date. A review of the actions we are taking to improve our catastrophe resiliency, including new initiatives we have underway. Jeff will review our financial and operating results in more detail, and then we will open the line for your questions.

Speaker 2

I'll begin by acknowledging the heavy impact of cats on our 3rd quarter results and the great sense of urgency With which we are executing on our cat resiliency actions. I'll expand more on this topic shortly. Excluding catastrophes, we are very pleased with our Q3 performance. I'm happy to report that our Q3 ex cat results We're slightly better than our expectations, in part due to the continued strong execution of our margin recapture plan, Which helped drive meaningful underlying improvement in all three of our business segments. Our progress in the quarter reflects the inherent strengths of our company, including our distinctive strategy and business model, broad and innovative capabilities, Strong well managed balance sheet, experienced and committed team and deep mutually beneficial partnering relationships With many of the best agents in our business.

Speaker 2

The last of these, our deep agency relationships, is particularly important today As we and others are thoughtfully increasing prices, modifying terms and conditions and tightening underwriting requirements. In keeping with our commitment to being a premier property casualty franchise in the independent agency channel, We are working closely with our agents and their teams to help them better respond to their customers and navigate today's challenges. At the same time, we are further leaning into one of the hardest markets we have seen in property, particularly in personal lines, as we deliver on our margin improvement initiatives. Those factors, along with many others, give us a very high level of confidence in our ability to drive disciplined execution further And enhance profitability over time. Our Q3 ex cat results are a strong testament to the successful execution of our comprehensive margin recapture plan as well as the important work we are doing to get back to our expected performance levels.

Speaker 2

We continue to be focused on 3 main levers: price increases, property underwriting enhancements And loss control and risk prevention measures. In Personal Lines, margin improvement is driven by robust and accelerating earned price increases. Earned pricing is outpacing loss trends, helping drive a 1 point improvement in Personal Lines' current accident year loss ratio in the 3rd quarter Compared to the Q2 this year, primarily driven by personal auto. Auto collision loss trends remain elevated, But we are seeing an easing of inflationary pressures, while prior rate increases are beginning to help drive improvement in our overall loss ratio. Homeowners loss pressure is proving to be an ongoing challenge.

Speaker 2

Having said that, we are confident continued price increases On top of current increased earned rate and valuations, we'll bend the curve starting next quarter. Additionally, We are taking a more aggressive approach to homeowners non renewals based on specific underwriting criteria, including quality of roof score, Prior loss experience and age of construction. 3rd quarter personal lines total price change In auto and home, we're up 14% 23%, respectively. By the end of this year, We expect an average homeowner's renewal price change upwards of 28%. Collectively, we expect Personal Lines to experience a dramatic profit recovery next year and a return to our target profitability on a written basis at the end of 2024 Based on a range of reasonable assumptions for loss trends.

Speaker 2

We also continue to execute on our profit improvement plan in core commercial property lines in the quarter Across all three focus areas, pricing, underwriting and risk prevention. In terms of pricing, Our core commercial property renewal price increased by 14.7% in the 3rd quarter, up 2 points from 12.6% In the prior quarter, we've also made meaningful strides in addressing large loss volatility in middle market, Completing non renewals and policy limit adjustments that have lowered our total property risks by 17% in constant dollars compared to 12 months ago. We also engage in a range of risk prevention and mitigation initiatives Designed to reduce both cat and non cat losses in core commercial. We are successfully expanding the number of accounts enrolled In our IoT sensor program, we have increased the number of protected accounts by approximately 40% over the last 3 months And 175% since the end of 2022. Additionally, through the end of September, 30% of the 600 targeted middle market accounts have been addressed through underwriting actions or sensor deployment, And we'll continue to address additional accounts through the Q4.

Speaker 2

These actions are now delivering results, Reducing large loss volatility and improving our core commercial current year loss ratio by over 5 points compared to the Q3 last year. Turning to our Specialty business, we are very pleased with the performance across our portfolio, delivering a combined ratio of 83% The quarter ahead of our expectations. While market conditions in some of our segments are competitive, in particular for sectors like management liability, Our ability to deliver consistent profitability is a validation of our diversified specialty portfolio And disciplined underwriting and rate strategy. Our Specialty growth in the quarter was somewhat muted due to the temporary impact of non renewals of a couple of underperforming programs. Despite ongoing excellent performance in Specialty, we expect all Segments to contribute to the enterprise margin recapture plan, and we are also being proactive on any lines and segments That are sensitive to social inflation.

Speaker 2

Excluding programs, specialty growth was 7.4% in the 3rd quarter. Longer term however, Specialty continues to represent a robust growth opportunity for our company. This business provides important for our overall portfolio and consequently reduces our property and cat exposures, all while providing our agent partners with robust comprehensive product offerings, highly valued capabilities and additional growth prospects. We fully expect our specialty portfolio to return to upper single digit growth starting in the Q1 next year, As we benefit from increased market penetration in most segments and growth in newer product offerings, including Specialty GL And E and S business. We also expect additional lift from our newest initiatives, including expansion in the wholesale channel, Which is already delivering solid growth.

Speaker 2

Now turning to our efforts to manage our catastrophe exposures more effectively in personal lines. We made important progress on the cat exposure management actions we discussed on our Q2 call. These actions include increasing all peril deductibles to Specific minimum levels determined by coverage A limits, implementing wind and hail deductibles in additional states, And transitioning to an actual cash value schedule for roofs in certain states and on specific risks for new business policies. As of September, the defaults for all peril and wind and hail deductibles in the comparative raters for new business have been updated, And our agents are supporting our efforts. These changes will be introduced in our TAP sales platform as a requirement on transactional new business As soon as next week.

Speaker 2

We also are advancing the technology and regulatory processes that enable us to expand these product changes to policy renewals Starting in February with our key states starting with April effective dates. We expect we will roll most of our homeowners business Into new terms by the end of 2024. In addition, we are planning to introduce actual cash value for roofs in the comparative raters Starting in 2024 for new business in certain geographies and types of risks, thereby further reducing claims costs for older roofs. We expect these actions will enable us to better share loss costs with insureds, which should support loss prevention, decrease claim severity And minimize our exposure to aggressive roofer actions. We expect to see significant improvements in our cat vulnerability and loss Once these product changes are fully in place.

Speaker 2

At an individual risk level, we could realize upwards of 30% to 50% reduction in hail And roof claims payouts. For example, a wind and hail deductible on $1,000,000 Coverage A, depending on the roof age, We'll range between $10,000 $20,000 against an average roof claim cost of $35,000 to $40,000 At the same time, we expect to see the benefit of reduced claims frequency as the higher deductibles will ensure that only legitimate claims are filed. In addition to product and pricing changes, we are also reviewing our geographic exposures and reevaluating our property micro concentrations. While we continue to believe some of the recent cat losses for personal lines in the Midwest were aberrant, we are taking steps To reduce our property exposure in certain areas across these states, including but not limited to Michigan. We have updated our models and are reassessing our property aggregations to ensure we are not overly exposed in specific geographic areas in light of the increased Additionally, we are achieving substantial decreases in exposure Beyond PIF reduction from the product changes and risk prevention actions we are implementing.

Speaker 2

Longer term, We will continue our diversification efforts to emphasize personal lines growth in lower concentration states. We also expect small commercial and specialty And policy counts to grow much faster than personal lines and ultimately to reduce the relative share of personal lines business in our overall mix. As we look ahead, we believe we have what it takes to succeed in a rapidly changing and challenging marketplace. We are very encouraged by our strong ex cat performance and the progress we have made on our margin recovery plan during the year. We look ahead with resolve and a high degree of conviction that we are executing the right set of initiatives to move our company forward.

Speaker 2

We have a proven strategy, one refined to meet the moment, one that will benefit our agent partners and customers And one that positions our company to deliver sustainable, profitable growth and long term value creation for our shareholders and other stakeholders. With that, I will turn the call over to Jeff.

Speaker 3

Thank you, Jack, and good morning, everyone. I will start with a high level overview of our Q3 results, then review our segments and investment performance in more detail, And finally provide some thoughts on our outlook. We experienced elevated catastrophe losses of $196,000,000 or 13.7 percent Resulting in an overall combined ratio of 104.4 percent for the quarter. Catastrophe losses in the quarter were primarily the result of severe convective storms concentrated in the Northern Midwest, primarily in Michigan, triggered by damaging hail, Severe wind and heavy rain. Approximately 75% of all losses occurred in personal lines.

Speaker 3

Outside of the Midwest, our cat experience was relatively benign across the rest of our geographies. We are confident the broad range of pricing and underwriting actions we are taking will reduce our cat exposure And optimize our portfolio in the long term. Our cat experience in Q3 masked What was otherwise a very strong quarter for the Hanover. We delivered improved combined ratio, excluding cats, of 90.7 percent. That's slightly favorable to our expectations, 3.5 points better than the Q3 of 2022 And an improvement of 2 points sequentially.

Speaker 3

Current accident year loss ratio excluding catastrophes improved 1.7 points on a sequential basis, Demonstrating the power of rate increases and underwriting actions underway in all three of our business segments. We posted an expense ratio of 30.2%, twenty basis points below 2022 Q3 And slightly better than our Q3 expectations. Prior year development was slightly favorable overall, And we continue to maintain a strong reserve position. Finally, net investment income was slightly ahead of expectations for quarter and year to date periods as higher interest rates continue to fuel our earnings power. Turning now to our segment review, starting with Personal Lines.

Speaker 3

The ex cat combined ratio was 96.4% for the 3rd quarter, Improving 1.8 points over the Q3 last year. The Q3 of 2022 included some year to date Re estimations to the loss ratio in Personal Lines, and therefore, is not a very useful comparison. Because there is a little less seasonality in the middle quarters of the year, we believe the more informative comparative is sequential, which saw approximately 3.6 points of improvement in Q3, driven by both the underwriting loss ratio improvement as well as lower expenses. Auto current accident year loss ratio excluding catastrophes Of 77.5 percent in the 3rd quarter improved 1.6 points sequentially, driven by the benefit of earned rates. While loss severity in auto remained elevated, we are seeing some signs it is beginning to ease.

Speaker 3

We continue to be cognizant of potential severity increases in bodily injury coverages and are selecting our loss picks prudently. Homeowners' current accident or loss ratio, excluding catastrophes, was 63% in the 3rd quarter, Consistent with the Q2, as the benefit of earned pricing was offset by prudent ultimate severity assumptions Due to the volatility of recent loss patterns in this line, Personal Lines generated net written premium growth of 9 point 5% in the 3rd quarter, driven by accelerating pricing increases. Renewal price change was 18% in the quarter Versus 15.9 percent in Q2 or an improvement of over 2 points. Customer retention remains strong at 84.6% Despite the level of pricing increases, PIF shrank slightly on a sequential basis, primarily driven by a slowdown in new business. We expect PIF will continue to decline and retention will tick down slightly as we introduce even higher prices And increased deductibles.

Speaker 3

However, we fully expect our personal lines premiums to continue to increase due to the substantial pricing increases. Turning to our core Commercial segment. We delivered an ex cat combined ratio of 90.1% in the 3rd quarter, an improvement over the Q3 last year And an improvement compared to our expectations. The core commercial underlying current accident year loss ratio, excluding catastrophes, improved by 5.4 points year over year to 56.3% and was consistent with the Q2 2023 As large loss experience in middle market commercial multi peril remains stable for the 3rd consecutive quarter. This segment performance was a direct result of our strong execution against our margin recapture plan, highlighting both accelerating pricing actions And effective underwriting actions in middle market property.

Speaker 3

Through the 1st 9 months of 2023, Our core commercial current year ex cat loss ratio improved 1.8 points from the same period in 2022, with a reduction in CMP large losses in each of the last three quarters of this year. CMP loss ratio year to date reflected 4.5 points of improvement over the 1st 9 month period last year. On the top line, Core Commercial delivered net written premium growth of 4.2%, paced by small commercial, Partially offset by lower growth in middle market, in line with our expectations and the result of targeted property non renewals. Retention of 83.8 percent was down somewhat year over year, specifically as a result of middle market underwriting actions, While pricing increased to 11.8%, an increase of 50 basis points compared sequentially to Q2. We delivered outstanding 3rd quarter results in our Specialty segment, generating an ex cat combined ratio of 81.3%.

Speaker 3

The underlying loss ratio improved 5.8 points year over year to 47.8%, Which included the benefit of earned price changes above loss trends and lower large losses in our property business. We continue to target a low-50s loss ratio in the Specialty business. Specialty net written premium growth of 2.9 percent was right in line with our expectations. Our specialty businesses Our prioritizing margin improvement over growth. Accordingly, while Specialty has been posting strong profits overall, We have areas of underperformance where we are non renewing specific programs which impacted our growth for the quarter.

Speaker 3

Retention across our specialty portfolio is very healthy at 79.7% Considering deliberate non renewal actions. Moving on to our investment performance. Net investment income was Strong at $84,200,000 for the 3rd quarter, driven by higher bond yields. We expect that the interest rate environment will continue to provide an Cumulating benefit to net investment income over the long term, allowing us to reinvest in high quality fixed income assets at attractive yields. Looking at our equity and capital position.

Speaker 3

Book value per share decreased 5.4% on a sequential quarterly basis To $59.21 per share, reflecting an increase in unrealized losses and payment of a quarterly dividend. We have a strong insurance company capital position with $2,500,000,000 of statutory surplus at the end of the 3rd quarter. This dynamic operating environment requires us to prioritize our capital uses to provide financial flexibility, liquidity and the resources necessary to support business growth opportunities. With strong pricing and growth, continued volatility in interest rates And an active quarter for catastrophes, we remain on the sidelines for repurchases this quarter. However, We have a long history of returning capital to shareholders through dividends and opportunistic share repurchases.

Speaker 3

Our philosophy hasn't changed, and both levers remain key tools for our future. Turning to outlook. Our full year 2023 guidance remains unchanged. We continue to expect our ex cat Combined ratio to be at the higher end of our original guidance range of 91% to 92%. As I discussed on our Q2 call, we are deep in the process of conducting a comprehensive reevaluation of our modeled catastrophe losses, our historical experience and supplemental non modeled risks.

Speaker 3

This will augment the detailed modeling and risk analysis process we conduct each year. We will discuss the results of that effort with you early next But we would like to share the following three observations at this point. First, each point of cat load increase Represents a much more substantial increase in catastrophe severity dollars. For example, With the expected level of personal and commercial property earned price increase next year of around 15%, Each point of higher cat load allows for an approximate 37% increase in cat losses or 37% implied loss trend. 2nd, given the pricing, Underwriting and terms and conditions work underway.

Speaker 3

We fully expect our cat load next year to be a high watermark, From which we expect to decline somewhat as our cat resiliency actions are implemented. 3rd, considering the current interest rate environment and resulting increase in net investment income, we can absorb a very Substantial increase in planned cat severity and continue to have full confidence in our ability to achieve our return on equity targets. In conclusion, we have made substantial and measurable strides in executing on our margin improvement plan across all segments of our business, and we are seeing tangible improvements in our underlying performance as a result. We have a very solid foundation to build on for the future, supported by a well diversified enterprise, Strong market position and superior team, which will allow us to execute on our long term strategies. Operator, please open the line for questions.

Operator

We will now begin the question and answer session. The first question comes from Paul Newman with Piper Sandler. Please go ahead. Paul? Paul, your line is now live.

Speaker 4

Sorry about that. Hopefully, you can hear me. I want to ask about further levers you have yet to pull With respect to cat management in both the personal lines and commercial lines And if there are pieces there that we still can pull if it turns out we need to do even more.

Speaker 5

Yes, Paul. This is Jack. We obviously have continued to accelerate our evaluation of our cat Overall AALs and PMLs consistent with the increased models and some of the actions that we've already Taken. And I hope what you heard from our prepared remarks is that we've accelerated that further, particularly in looking at Where are the new or elevated micro concentrations presenting themselves? Some of that is looking at the experience that

Speaker 6

we've had this year, but

Speaker 5

In our business, obviously, we have to depend on enhanced models to show us where that catastrophe exposure It's most likely to present itself. So what we've already done is tried to move forward on adjusting our growth In those micro concentrations, particularly in the Midwest and in Michigan, But I would say categorically the next set of actions, if we believe that we need to go further, Would just be an acceleration of that and the forms work that we've done will have been in place. The pricing, obviously, will be earning in, but we are going to be very agile in terms of new business growth And non rate actions, particularly in the Midwest and our teams are very much aligned around that and that would really be our Primary focus.

Speaker 4

I guess, two related questions. Is there a potential reinsurance solution and I guess related to that is there some issue with Spread of risk given the concentration in Michigan or is that not part of the issue?

Speaker 5

I'll let Jeff comment specific to some of the continued work we do to look at reinsurance options. It is our hope over time that the pricing and terms and condition changes make Some of the reinsurance options more viable and more available, and we continue to Look at whether it be aggregate covers or other ways to address kind of caps below our large cap Threshold. But Jeff, do

Speaker 6

you want to comment further about how we're pursuing that? Paul, as you know, reinsurance does provide A useful solution where you have situations in which the business is very profitable over a long period of time, but from time to time you have Volatility and that's what we believe we have particularly as you review the pricing that we're getting in the terms and conditions. So As we always do and particularly the circumstances we're actively looking at solutions which would benefit us particularly In those heavy property cat locations.

Speaker 4

We appreciate the help as always and let other folks ask questions.

Speaker 6

Thank you, Paul. Thanks, Paul.

Operator

The next question comes from Mike Zaremski with BMO. Please go ahead. Hi, Mike. Your line is now live.

Speaker 7

Great. Sorry, thanks. My first question and I might have jot down a few minutes late and missed this in their prepared remarks, but there's been some, I guess, legislation Passed, not fully passed on a rollback of some of the no fault laws in Michigan. I know you guys historically A little bit of a reserve release there after the reforms, which have helped a lot. How should we think about what's going on there?

Speaker 8

Yes. Hey Mike, this is Dick. Let me maybe explain a little bit what the situation is. So the bill that you're referencing that's in question would amend Parts of the medical fee schedule that was part of the key part of the 2019 no fault reforms. More specifically it's We're pushing to increase the reimbursement to providers for the long term care, the long term attendant care piece of it.

Speaker 8

So really for catastrophically injured claimants. So mostly this impacts the claims that are handled into the MCCA. Where is this bill now? It's passed by the Senate In mid October moved to the house which is now in recess so it's not moving. Obviously we can't predict the outcome excuse me.

Speaker 8

But I can share that the insurance commissioner who's appointed by the governor, has written a letter of opposition to the bill in support of the merits Of overall paper form, which of course we support too. That's encouraging to us. So we can't say exactly when this will be settled. But for us, As we evaluate it, we don't anticipate

Speaker 7

necessarily a big impact. Okay. And just as a follow-up, would this if it was passed, I appreciate all the color, but would it impact Your forward view materially or is more just on prior year reserves?

Speaker 5

Mike, this is Jack. We obviously are constantly evaluating what the implications are of the reform itself and any possible Retraction of portions of that. So it's hard to say exactly what the immediate implications Some of that depends on how much of those claims are already above the threshold that we're responsible for and how much That ends up being just additional reimbursement through the MCCAA. I think the biggest kind of issue that We believe is important is that, we have materially as an industry reduced the surcharges to Policyholders, which was a big part of the intention, I think the governor still very much feels like that's important, And it would be really politically disappointing, if you will, if this legislation was unwound In a way in which those surcharges needed to be reinvigorated. So I think at the end of the day, you should have confidence that we know how to Make money in Michigan, we know how to work around this.

Speaker 5

We made money back when PIP was not reformed, And we'll make the appropriate adjustments. But I think right now what you should see is that There's some real opposition to this, the fee schedule reform in particular being modified.

Speaker 7

Okay, great. It's a tough question given the uncertainty. Switching gears just to Prior year reserve development, I mean, many of your peers have been, including yourselves, have been showing a little less Reserve development year over year, is that changing Your view of loss trend at all considering you're obviously Pricing power is in a good spot.

Speaker 6

So, Mike, we had overall favorable developments. We have a very strong balance sheet. We did have some unfavorable development in core commercial. It was limited largely to some commercial auto And CMP in total, I think it was $2,700,000 So it was really a drop in the bucket. And importantly, the improvement in our Core commercial last few quarters has really been around property.

Speaker 6

So we've been very prudent on our current loss picks And we've been thoughtful about prior year development to deal with things quickly. So I don't really see that as a trend that I'm particularly concerned about.

Speaker 7

Okay, great. Yes, it definitely was just a drop in the bucket. Okay. Lastly, you gave us a lot of great data points on how you're thinking about the comprehensive reevaluation of Your catastrophe profile and just you give a lot of good data points, but just curious is the reason To wait to give us the catastrophe load guidance till later, even though you've started This deep dive months ago, is there anything to do with just you need to see how Your agent partners kind of react to everything you're doing or is it just more this is just a comprehensive study and you Just need more time.

Speaker 5

Yes, I would tell you that the agent reaction is not unimportant, but is not an area that we're Most concerned about. I think we have the appropriate level of humility based on the way Fees have impacted our book of business this year. And so what we're trying to do in addition to our normal rigorous drill That frankly has served us well, on particularly hurricane exposures and other catastrophe management areas. We're spending more time reevaluating and getting the updated RMS and Air models, Particularly for secondary perils and convective storms and seeking some outside input to Figure out how much we should consider climate influence versus cyclical weather patterns. So I would think of it as more as we understand this is a really important issue for investors to believe that we know how to Set those cat loads going forward and importantly, how we know how to reduce our cat vulnerability into the future based on what we've learned this year.

Speaker 5

That's really the primary reason for our timeline.

Speaker 7

That's helpful. Thank you.

Operator

Our next question comes from Bob Farnam with Janney. Please go ahead.

Speaker 9

Yes. Just to continue that conversation with the agency reaction. So how are they reacting to the rate increases because that's kind of a big ask Especially in the homeowners business when you're looking at 28% rate increases. So are you getting pushback from the AT and T force just their ability to push those off to customers?

Speaker 5

Yes, Bob, this is Jack. I want to say a couple of things and then let Dick give you some reaction because he's been on the road Pretty regularly making sure that we have those conversations in person and make sure we really handle this appropriately. But I think The headline I would tell you is that just about everybody understands that the inflationary effects combined with the type of weather that we've requires pretty dramatic action. And the competitive landscape is as firm as I've seen in my entire career, At least on the personal line side. So I think the landscape is pretty firm, and we're not Really seeing a lot of pushback.

Speaker 5

Is there anxiety? Is there challenges in terms of delivering these messages to consumers and explaining it? Absolutely. But I can't tell you that we've experienced any material pushback at this point. Yes.

Speaker 8

Well said. Yes, generally very supportive.

Speaker 7

I've been out in 6 states

Speaker 8

in the last 4 weeks including Michigan. We feel strongly to be right out in front of We think more so than any other market frankly being transparent explaining giving good rationale. There's anxiety, no doubt. They're working really hard and their customers are asking for choices. We've done a great job with Talking points, videos that sort of help explain the environment.

Speaker 8

They're just they're happy frankly that we're going to remain as available capacity. So they accept the changes because as they go to market that many there are in every state there's actions being taken By a mutual or regional where they're withdrawing or asking to stop all new business entirely. So the fact that we remain but with Under different conditions and with higher prices frankly they're quite pleased with that.

Speaker 9

Okay. Thanks for the color on that. And just to set expectations on the personal lines book, you're saying you're going to get back to target profitability on a written basis by year end 2024. That kind of means on an earned basis you're looking at you're going through 2025 as it hits the bottom line. So in reality, if you're looking at achieving your targeted ROE overall, you're probably looking more like 2020 Is that the right way to think about it?

Speaker 6

No, I don't think so. We can hit our target ROE For the whole firm without getting to target profitability fully in personal lines, Bob, I think you'll see very rapid, steady, substantial improvement in personal lines Over the course of 2024 and on an earned basis, of course. And when you couple that with Where Quora is performing and some potential improvement and where specialty is performing on a year to date basis, Where the NII sits and where it goes for next year, I think you're going to see a very, very strong 2024. And I don't want to give guidance for 2025, but I think you'll see it even stronger 2025.

Speaker 9

Okay. All right. And I guess a question for Brian on the Specialty segment. So you're targeting a 50% loss ratio. Is that first off, is that before cats or after cats or is that accident year?

Speaker 9

I'm trying to figure out what that 50% loss ratio target is. And Ed, I wanted to talk about the competitive environment there. Based on you're trying to grow that business by upper single digits next year, are Are you seeing increased competition from E and S writers or admitted carriers? Just trying to get a feel for the competitive environment there and the ability to grow.

Speaker 10

Yes, sure. Thanks, Bob. So yes, starting with the target loss ratio, that is an accident year ex cat loss ratio. And if you look at really the last 2 years, right, quarter over quarter, you'll see that we're pretty much in that lower 50 Level, this quarter we had some very, very good results overall, but especially in our marine and our HSI book That just pushed that number lower, but we feel very good about that low or lower accident year loss ratio. You'll see For 2 years, 2022 and year to date 2023, that's where we are.

Speaker 9

Yes. So there's really low accident yield loss ratio in the 3rd Quarter and that's not going to that's kind of an abnormal in other words. So I'm not going to look at that as they go forward. It's more of the $50,000,000 that you're looking for going forward.

Speaker 10

Yes. I'd like not to call it abnormal, I'd like to call it just particularly good. But Yes. I just think the thing to focus in on is lower 50 type loss ratio for specialty overall.

Speaker 5

So let's Bob, let's try to address the competitive landscape question. I'll just say one quick thing. This is Jack, and then Brian, you can elaborate on it. I think I always remind myself and our investors that we are very much excited about the specialty place the specialty Sector, but we play in very specific areas within the specialty business across a number of products and sectors in lines, But still a small to 1st tier middle market player, which impacts kind of price sensitivity And also accessibility, and it clearly affects who we compete against in that marketplace. So with that backdrop, Ryan, maybe you can give your view of How the competitive landscape is affecting our

Speaker 11

Yes. And maybe I'll just give

Speaker 10

you a couple of additional data points on What Jack is talking about is smaller to middle, right? So if you think about our policies, right, 70% of our policies are with customers that have $5,000 or less premium, right? So these are smaller policies, We're just really, really good at servicing those policies and that's why we're able to accomplish this, right? That helps us a lot. That even helps us in the E and S space.

Speaker 10

We stay focused even in the E and S space, even with our wholesale business on middle to smaller accounts and the volatility there has not been And the ability to achieve rate has been quite good. So when I think about our ability to achieve rate across our books, Literally, I think almost every business area that we have achieved rate atorabovetrend For the quarter, for the year, and frankly areas obviously like sure you don't get rate, right, And areas like marine, we measure it in terms of new money and that well exceeded our plans. So in our space, In this environment, we're still able to achieve that rate and we do see our growth next year in moving up into the higher Single digits as the underwriting actions that we take wind out in this year and we just have really good momentum. We have Really good growth across our marine business, our healthcare business, our surety business and our E and S business too. So I think we're in a good place.

Speaker 9

Terrific. Okay. Thanks for the color guys.

Speaker 6

Thanks Bob.

Operator

The next question comes from Grace Carter with Bank of America. Please go ahead.

Speaker 12

Hi, everyone.

Speaker 5

Good morning.

Speaker 12

Looking at the homeowners' book, Obviously, it's had a little bit more volatility in the past few quarters than historically. But just kind of looking back over Several years, I mean in the mid-twenty 10s this book that the core loss ratio ran in kind of the low to mid-40s And that's gradually increased over the past several years. I guess I'm just kind of wondering how we should think about sort of the target Run rate, underlying loss ratio for this line and I mean I think if we looked at peer results, we would probably see a Pretty similar trend and just kind of a slow increase over time and just your thoughts on whether the run rate earnings power of Homeowners for the industry has changed over time.

Speaker 5

Hey, Grace. This is Jack. I'll just make a couple of comments in that. First of all, you're right on top of this and thinking about The same way we are that this homeowners used to be kind of the profit leader in our first lines book. And as we addressed auto profitability and got that into a much better place pre pandemic, Clearly, there was some slippage in our home performance, some of which was driven by the environment and some probably driven by some relative pricing.

Speaker 5

But going forward, our expectation is that we can, particularly given the pricing environment, get homeowners back into To the loss ratios that you're describing that would ideally make our account strategy really A true asset. So you want to build on that? Yes. We are absolutely

Speaker 8

at an inflection point here

Speaker 7

in this line of business.

Speaker 8

It needs price, it's getting price. You can see 23, 24 going to 28. We'll start to see pretty significant improvement quickly. It does raises questions for us like, hey, how do we feel about the underlying book? We still feel very good about the The high quality nature of the portfolio really hasn't changed over time and we're only going to get better with the actions that we're talking about.

Speaker 8

It frankly needs the price that we're talking about. And so we're that said, we're We'll be very careful about new business, tightening our qualifications, criteria for acceptability. We use aerial imagery Extensively through the book to help us understand the risk and places where we be priced more potentially. So we're getting at it in a multi pronged approach. But I'm with Jack.

Speaker 8

This line business

Speaker 12

And I guess Looking at core commercial, the underlying loss ratio there has obviously improved quite a bit this year Really good results in the middle of the year. I mean, I'm wondering the extent to which kind of 2Q 'twenty three, 3Q 'twenty three results are And the extent to which kind of the ongoing remediation in the middle market book has yet to earn in and I guess the degree to which we might even see some potential improvement there going forward. Thank you.

Speaker 5

Grace, this is Jack again. I think that the efforts that we've made, particularly in middle market, will continue To help us improve that book of business, if you look at our growth patterns, our Small commercial growth is twice our middle market growth year to date. Our underwriting actions that we took in 'twenty two and into 'twenty three are clearly showing Benefits, the pricing is still very firm. I think one benefit we have that goes along with some of the pain that we've suffered Is that the more property in your mix, the more likely you are to get sustainable price increases and deductible improvement changes. So we have a very deliberate plan to continue to improve that middle market book of business and grow a very profitable small commercial book of business.

Speaker 5

I think the combination of those two things plays very well into our projections that we'll obviously update On the Q4 call relative to guidance for 2024, but very bullish on core commercial into the future.

Speaker 12

Thank you.

Operator

Our next question comes from Meyer Shields with KBW. Please go ahead.

Speaker 11

Great. Thanks so much. So I wanted to sort of compliment Duke of your reporting. It's phenomenally detailed and it's really helpful. And under the principle that no good deed goes unpunished, I'm trying to understand the divergence between pricing And rate increases in personal auto, because as far as I understand, the exposure unit is always just part of the driver.

Speaker 6

Meyer, are you asking why the price is higher than the rate because of some Actions like tickets and things like that, why we get more renewal price change than rate for auto?

Speaker 11

Yes. In other words, why it's been such a significant gap over the last

Speaker 6

1 or 2 quarters?

Speaker 8

Yes. So just looking at the data I think that you're looking at. So there would be things like Number of infractions that I'll take tickets, DOI, things that would hit a driver's record, which we would Then in part surcharges on that's one way that that plays through, but also Symblien, years of upgrades and losing my words, As cards get older. Yes, as your fleet turns over you're buying newer vehicles and so that will play into Your rate structure here too. So those are some things that we drive in it.

Speaker 11

Okay. That's very helpful. Second question, this is sort of like a broad industry issue, so we're asking everybody. Are you seeing any inflection And actually in a paid medical claims for workers' compensation?

Speaker 6

Not really. At this point, Medical inflation across the book and particularly in workers' comp has been very benign and that really hasn't driven Much increase in the paid so far. We're watching it and as you know we've been very conservative in how we've Historically booked workers' comp and we've allowed that favorable development to come in slowly. And I think that has served us well and will continue to serve us well as we go forward, Maher.

Speaker 11

Yes, that will be 100%. Okay. Thank you so

Speaker 6

Thank you.

Operator

This concludes our question and answer session. I would like to turn the conference back over to Oksana Luka Shova, for any closing remarks.

Speaker 1

Thank you, everybody, for your participation today. We're looking forward to talking to you next quarter.

Operator

The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.

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Key Takeaways

  • Hanover reported a Q3 combined ratio of 104.4% including $196 million of catastrophe losses, but delivered an ex‐cat combined ratio of 90.7%, 3.5 points better than Q3 2022 due to its margin recapture initiatives.
  • In Personal Lines, earned rate changes of +14% on auto and +23% on homeowners drove a one‐point sequential improvement in loss ratio, and the company expects average renewal homeowners pricing of 28% by year‐end and a return to target profitability on a written basis by late 2024.
  • Core Commercial renewals saw a 14.7% price increase in Q3 alongside a 17% reduction in property risk limits and expanded IoT sensor deployment by 40% in three months, contributing to a 5‐point year‐over‐year decline in its ex‐cat loss ratio.
  • Specialty Lines achieved an 83% combined ratio (81.3% ex‐cat), reflecting disciplined underwriting and rate actions; growth was modest due to targeted non‐renewals, but Hanover anticipates upper‐single‐digit growth returning in Q1 2024.
  • To bolster catastrophe resilience in Personal Lines, Hanover is raising all‐peril and wind/hail deductibles, introducing actual cash value roof schedules, and reassessing geographic aggregations—aiming for a 30–50% reduction in hail and roof claim payouts once fully implemented by end 2024.
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Earnings Conference Call
The Hanover Insurance Group Q3 2023
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