EZCORP Q4 2023 Earnings Call Transcript

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November 16, 2023

There are 6 speakers on the call.

Operator

Morning, ladies and gentlemen, and welcome to EZCORP's 4th Quarter and Full Year Fiscal 2023 Earnings Call. At this time, all participants are in a listen only mode. Later, we will conduct a question and answer session and instructions will follow at that time. As a reminder, this call may be recorded. I'd now like to turn the call Over to Jean Marie Young, Investor Relations with 3 Part Advisors.

Operator

Please go ahead, Jean.

Speaker 1

Thank you, and good morning, everyone. During our prepared remarks, we will be referring to slides, which are available for viewing or download from our Web site at investors. Ezcorp.com. Before we begin, I'd like to remind everyone that this conference call as well as the presentation slides contains certain forward looking statements regarding the company's expected operating and financial performance for future periods. These statements are based on the company's current expectations.

Speaker 1

Actual results for future periods may differ materially from those expressed due to a number of risks or other factors that are discussed in our annual, quarterly and other reports filed with the Securities and Exchange Commission, And as noted in our presentation materials and unless otherwise identified, results are presented on an adjusted basis to remove the effects of foreign currency fluctuations and other discrete items. Joining us on the call today are EZCORP's Chief Executive Officer, Lachie Givens and Tim Judmans, Chief Financial Officer. Now, I'd like to turn the call over to Lachky Gibbons. Lachky?

Speaker 2

Thanks, Gene, and good morning, everyone. Our team's consistent execution on our strategic plan has again yielded very strong operating and financial results for our stakeholders. As we conclude the current fiscal year and 3 year strategic plan announced in November 2020, we will today begin with a review of our 4th quarter performance and then we'll move to an overview of the strategic goals we set 3 years ago and the associated accomplishments that have been achieved in that time. At the end of Q4, Formlanes Outstanding, the key driver of our business, hit a record $250,000,000 the highest level in EZCORP history. Total Q4 revenue hit a record $261,400,000 driven by higher PSC and sales volumes across all of our regions.

Speaker 2

Merchandise sales gross margins remained within our targeted range of 36% with strong inventory turns of 2.7 times. Beginning on slide 3, we are a global leader in pawn broking and pre owned and recycled retail. We operate 1231 stores in the U. S. And Latin America, having added another 21 stores this quarter.

Speaker 2

The macroeconomic environment continues to be a challenge for our customer base with inflationary pressure, increasing interest rate, Our gas prices and the timing of credit from alternative lenders increasing the demand for pawn as consumers seek cash to satisfy their short term needs. In addition, consumers seek value for money households and other consumer goods by purchasing pre owned products, which also represents a more environmentally responsible way to shop. We strive to provide the best, most convenient experience for our customers through continuous innovation, while positively impacting the environment and the communities in which we serve. Moving on to Slide 4. People, Pawn and Passion is our core operating theme.

Speaker 2

Our engaged team drives our success, so we are committed to investing in recruitment, retention and incentivization to ensure our team members are highly engaged. We provide access to critical financial services in the hundreds of local communities in which we operate, offering customers instant cash for any type of value. And we promote the circular economy with a more affordable and sustainable shopping experience with outstanding customer service, an attractive and well positioned store footprint, differentiated digital platform, proprietary POS system and an innovative loyalty program for our customers. Our balance sheet is very strong and liquid, enabling us to fund significant growth in our earning assets, build out of new de novo stores, Opportunistic acquisitions from what continues to be a robust pipeline and our share repurchase program. Slide 5 shows our progression this quarter on our 3 year strategic goals.

Speaker 2

We believe we have the most passionate, productive, tenured and committed team in the industry and continue to find new ways to engage, motivate and retain them. The implementation of the Workday human capital management system globally during the quarter We'll further improve access to human capital data and enhance training, career development and recruitment processes. Our points based loyalty program continues to be highly popular with our customers, growing 15% this quarter to 3,800,000 members. We are now working on delivering a superior experience to these customers, including offering tailored products and services to help drive our growth. Turning to our key financial themes for Q4 on Slide 6.

Speaker 2

As mentioned, PLO, the most significant driver of revenue and earnings, hit an all time high of $240,400,000 up 14% with an associated 15% increase in PSC. Merchandise sales were up 9%, resulting in total revenue for the quarter of 200 and $1,400,000 up 12 percent, which was a record for Q4. Adjusted EBITDA was $31,200,000 for the quarter, up 26%. Inventory turnover remains strong with aged inventory increasing slightly year over year, but improved sequentially by 30 basis points. Cash on the balance sheet came down slightly on a sequential basis, primarily due to increases in PLO and inventory.

Speaker 2

On Slide 7, we show year over year EBITDA growth of 14%, while keeping EBITDA margin flat at 13% in a highly inflationary environment. Slide 8 focuses on our progress in strengthening our core pawn operations during the quarter, investing in people and technology In addition to launching the Workday human capital management system globally, we continue to upgrade pricing, Point of sale system and e commerce capabilities to drive faster transaction times and deliver better customer experience. On Slide 9, in the area of innovation and growth, as I've said, our EZ Plus loyalty program now has over 3,800,000 members Enrolled versus over $3,300,000 last quarter. In the U. S, we collected $18,000,000 in online payments, which was up $8,400,000 and we revamped the core Mexico website to improve customer experience and grow traffic materially as we've done in the U.

Speaker 2

S. Over the last 12 months. Improving customer experience and growing the customer base remain key to our strategy. We increased global transacting customers by 5% this quarter and grew visits to porn websites by 16% over Q3. We opened 19 de novo stores in Latin America, With 10 in Mexico, 7 in Guatemala and 2 in Honduras.

Speaker 2

And in the U. S, we acquired 2 stores this quarter. Slide 10 and 11 outline our ESG highlights for the 2023 fiscal year. We are a neighborhood recycler and a compelling component of the local circular economy and have resold over 5,400,000 pre owned jewelry and general merchandise items this year. Importantly, we provide an essential, simple, regulated and transparent financial resource for those who are underserved by traditional sources.

Speaker 2

During the year, we recycled over £1,200,000 of paper in the U. S. And have responsibly disposed end of life services, Hard drives, computers, electronics and accessories through sound recycling and e waste processing practices in the U. S. And Latin America.

Speaker 2

We successfully completed full migration of our data center physical services to cloud services through a multiyear effort, reducing our environmental footprint and greenhouse gas emissions and ensuring high quality services and availability for our customers. We have upgraded the lighting to LEDs in 78% of our U. S. Stores, an increase of 8% from the previous year. Additionally, 60% of our Latin America stores now have LED lighting, a 21% increase from the prior year.

Speaker 2

We are committed to continuing this initiative to enhance We have revamped the mission of the EZCORP Foundation in the U. S. And have launched local giving strategies aimed at improving quality of life in the communities where we live and operate through supporting financial literacy, Food Security and Financial Stability. Diversity and inclusion are a significant focus with several affinity groups and programs operating in the U. S.

Speaker 2

And Latin American segments. 66% of U. S. Employees and 58% of U. S.

Speaker 2

Management identify as an underrepresented minority, 52% of global employees and 49% of global management are female. We strive to continually improve the team member experience and engagement by enhancing store based communication, scheduling and recognition programs. I would now like to turn the call over to Tim Judman, our CFO, to provide more details on our financial results. Tim?

Speaker 3

Thanks, Lachie. Slide 12 details our consolidated financial results for the Q4. HALO ended the period at $240,400,000 up 14% on a year over year basis, which is the highest in EZCORP history. PC revenue was up 15% over last year with growth driven by both increased same store PLO growth and new stores. Merchandise sales was up 9% to $145,300,000 Our highest 4th quarter sales results.

Speaker 3

Merchandise sales gross profit was up 5% due to increased sales offset by an expected 100 basis point margin decrease. Inventory turnover was strong at 2.7 times with HGM inventory at 1.3%, a 30 basis point improvement over the 3rd quarter. We have been successfully working on improvements in the U. S. And LatAm to drive aged GM lower.

Speaker 3

It was another solid quarter with consolidated EBITDA of $31,200,000 up 26%. Turning to our U. S. Pawn operations on Slide 13. Halo rose 17% due to improved customer service and higher Pawn demand.

Speaker 3

PSC was up 17% year over year, driven by higher average PLO and yields. On the retail side of the business, Merchandise sales were up 8% with the merchandise sales gross profit up 3% with an expected 200 basis point drop in sales margin. Store expenses increased by 11%, primarily due to labor in line with store activity, higher store count and to a lesser extent expenses related to our loyalty program. U. S.

Speaker 3

Pawn EBITDA for the quarter was $39,700,000 up 18% on prior year to higher PSC, partially offset by increased expenses. Slide 14 focuses on our Latin American Pawn Operations. Segment PLO grew 7% for the 4th quarter with same store PLO up 4% as consumer demand increased. PSC was up 9% due to higher average PLO and PLO years. Merchandise sales were up 12%, 7% on a same store basis.

Speaker 3

Merchandise sales gross profit up 11% Due to increased sales offset by a margin decrease of 100 basis points. Store expenses were up 18% 14% on a same store basis, mainly due to increases in minimum wage and headcount, higher store count and to a lesser extent expenses related to our loyalty program. Inventory turnover remains strong at 3.6 times with HGM at 2%, showing a 40 basis point improvement over Q3 due to improving execution in LatAm. For the Q4, Latin American foreign EBITDA decreased by 11% to $7,600,000 primarily due to losses from de novo stores opening during the year. As we conclude our current 3 year strategy period, we would like to provide an overview of our team's performance and progress we've made towards our long term objectives.

Speaker 3

Waki?

Speaker 2

Thanks, Ted. Slide 16 shows our 3 year plan strategy pillars. We transitioned in fiscal year 2020 to a senior management team who were mostly promoted from within and with many years of experience in the pawn business. And we performed a comprehensive strategic review of all areas of the company. We launched a new 3 year plan focused on significantly improving our culture and the bench strength of our store teams, enhancing our core Pawn operating model with more robust lending and higher inventory terms, reduced costs An expanding customer base and store footprint and an extreme focus on customer service and engagement, all of this to materially increase operational efficiency, Bottom line growth and return on capital for all of our shareholders.

Speaker 2

On Slide 17, our commitment to our internal operating has led to growing PLO and revenue to record levels, coupled with a sustainable improvement in ROEI. We introduced a cultural transformation in the U. S. In financial year 2020 and Latin America in financial year 2022. The results of this work is demonstrated both in our significantly improved financial and operating results over the last 3 years, as well as our most recent annual company wide engagement survey in which we scored 84 points, well above all global benchmarks.

Speaker 2

Tim will walk through the significant financial improvements we've seen over the last 3 years.

Speaker 3

Thanks, Lachie. We have seen a substantial improvement in our financial results over the last 3 years. This improvement starts with PLO, which you can see on Slide 18. PLO reached a low point in Q3 fiscal year 2020 due to the pay down during COVID, but since then has continued to increase significantly, reaching an all time record this quarter. The macroeconomic environment remains attractive for pawn broking as customer demand continues to grow and the internal initiatives that we have executed has driven PLO and PSC into more record territory.

Speaker 3

As you can see in the PLO competition chart, jewelry porn demand has been growing at a faster pace than general merchandise, contributing to a high average pawn loan size across all geographies. And we believe that there should be more growth going forward in this critical category. On Slide 19, you can see how improvements to the PON operating model and team member incentive programs have driven stronger inventory turnover with low aged inventory. Similar to the PLO composition, we have seen an uptick in jewelry during FY 'twenty three and that tends to turn at a slower rate than general merchandise. Slide 20 shows a significant improvements to merchandise sales and sales gross profit, which were driven by enhanced operating model changes implemented during this period.

Speaker 3

The strategy focused on quicker inventory turns and lower aged with new incentive programs designed to drive execution. Merchandise margin in fiscal 2021 was unnaturally high pandemic and has returned to our normal range of 35% to 38%. Merchandise sales profit growth has been outpacing the margin decrease. Slide 21 looks at the many metrics showing sustained growth in customer engagement. All of these have been critical in our sustained improvements in our operating and financial results.

Speaker 3

The EZ Plus Rewards program has been a resounding success. We believe that there are winning market share in the local nobles in which we operate as a direct result of this program. EZ Plus payments has grown quickly, giving our store teams more time to directly serve customers. Our website has been redesigned and optimized Search and we are now real drivers of our traffic to our stores. Google reviews have also been very successful and we have an average rating of 4.8.

Speaker 3

On Slide 22, we show the growth in store count from fiscal 2020. In the last 3 years, we have increased store count by 220 2 stores. We have acquired 154 stores with 128 in Latin America and 26 in the U. S. We opened 91 de novo stores with 80 of them in Latin America, while consolidating 23 stores.

Speaker 3

We also expanded our luxury offering with acquisition and build out of MaxxPawn in the exciting Las Vegas market. Our balance sheet is very strong and has significant strength as it provides a stable long term funding base from which to execute upon our substantial Growth opportunities ahead. In the last 3 years, we have invested $176,000,000 in growing our earning asset base, $55,700,000 in the exciting strategic assets of SMG through Founders and CTV. We have also repurchased $19,000,000 of our shares since August 2022. We have maintained our average borrowing cost below 3.3% and extended over 60% of debt maturities until fiscal 2029.

Speaker 3

Looking at U. S. Poolhorn on Slide 23, PLO is up 80% compared to fiscal 2020. Elo per store is up 71%, which is a new record. Net revenue is up 26% and EBITDA is up 57%.

Speaker 3

REEA in fiscal 2019 was 133% and is now 157%, driven by significant operational and model improvements. Merchandise margin has normalized at 38%. Looking at LatAm Pawn on Slide 24, PLO has doubled since fiscal 2020, while PLO per store is up 43%, net revenue is up 63% and EBITDA is up 80%. ROEI in fiscal 2020 was 127% and is now 175%, driven by our team's focus on customer and operational improvements. I'll hand it back to Lachie to discuss the strategic investments on Slide 25.

Speaker 2

Thanks, Tim. We view our investments in Cash Converters International and SMG through Founders as an important strategic and geographic extension of our core pawn operation. Through Founders, we have enhanced our exposure to the strategically important Caribbean and Central America regions, as well as the Florida market. And CCB, listed on the Stock Exchange in Australia, increases our exposure in 14 countries, including Australia, New Zealand and the United Kingdom. We are extremely excited about the growth prospects ahead for these 2 very well run businesses.

Speaker 2

All this results in our 3 year earnings performance on Slide 26. While obviously COVID impacted, Since we embarked on this 3 year strategy in fiscal 2020, net income has more than tripled and EBITDA has almost doubled, with the share price increasing 64%. Investing $100 in our Class A common stock at the end of fiscal year end 2020 would be worth $164 at the end of fiscal 2023 compared to $118 invested in the NASDAQ Composite Index and $102 invested in the Nasdaq Other Finance Index. Looking forward on a consolidated basis, We should see PLO continue to grow on a seasonal basis with PSC following suit. As communicated in prior quarters, We are likely to continue to see gross margin remain at the lower end of our target range of 35% to 38% as we remain focused on strong inventory turns and limited age general merchandise.

Speaker 2

As we adjust salaries and wages during our Q1, we will see store expenses increase on a sequential basis as inflationary pressures continue to affect the business. In closing, I want to thank our EZCORP team for yet another outstanding quarter and successful completion of our 3 year strategic plan. We are consistently delivering strong operating and financial results to our stakeholders. Our balance sheet is robust. We grew PLO to the highest level in our history and added 21 exciting new stores this quarter.

Speaker 2

We continue to invest in our team and technology, while buying back shares. We are committed to improving the experience for our employees and our customers in an environmentally responsible way. Our 3 year plan and the team that executed it have produced a very significant financial and operating turnaround for our And we are very much looking forward to producing even better results for our shareholders over the next 3 years and beyond. And with that, we will open the call up to questions. Operator?

Operator

Thank

Speaker 4

One moment for our first question.

Operator

Our first question comes from Brian McNamara with Canaccord Genuity. Your line is open.

Speaker 5

Hey, good morning, guys. Congrats on the strong results. Thanks for taking the questions. First, a Big value retailer this morning, that we all know said it saw a sharp fall off in sales during the last 2 weeks of October and and are basically more cautious on the consumer than they were 90 days ago with consumers holding out for lower prices. My question as it relates to you, I'm curious What you're seeing in your stores today, particularly as it relates to new customers, are you seeing new customers?

Speaker 2

Good morning, Brian, and thanks for the question. Yes, we are seeing new customers. It's region dependent. And as you know, we've got 2 sides of our business. We've got lending on one side and we've got retail on the other.

Speaker 2

I think on the demand side, lending continues to be very strong. I think that's reflective of the economy we're in, the macro environment. And I think that sales is for us a critical part of the business. I think As the economy gets more challenging, I think it will also be challenging. But people are seeing value for money in secondhand goods.

Speaker 2

I think there's a few forces at play here. Do I think it's going to be a challenge in the future if the macroeconomic environment continues to deteriorate? Yes, I do. But in balancing that, we are still seeing strong demand for secondhand goods just because it represents value for money and it also is an environmentally responsible way to shop.

Speaker 5

Great. And then secondly, I mean EZ Plus Recruitment continues to be incredibly impressive. I think by our math, you have roughly 3,100 members per store. Obviously, the key delta here is improving engagement and all that stuff. And I appreciate the color in the deck.

Speaker 5

I think 73% I think your transacting customers are rewards members. How should we think about that moving forward, particularly as the customers that use multiple pawn shops, How do you keep those customers captive and kind of any color you can provide on your progress there?

Speaker 2

Yes. No, that's Exactly what we're trying to do. I think the pure growth in the number of rewards customers continues to be incredibly strong. It's got to come at a time or a quarter where that starts to slow, but we're very, very happy with the amount of customers that have signed The rewards program and as you say, it's all now about engagement. So I think I mentioned to you last quarter, we've got an outsourced firm that's helping us To really maximize the value of that customer base, we're coming up with tailored marketing programs to that customer base to provide them with deals and discounts to get them back into the store.

Speaker 2

But look, I personally think it's an important part of the consumer story here where we think we're winning market share. We think it's part of growing PLO and sales. And I think it will continue if we get this engagement piece right, I think it's going to be really important in driving revenue and earnings. Great. And

Speaker 5

I'll just ask a third one and then I'll hop back in the queue. Maybe this one's for Tim. I'm curious how we should think about expenses for Fiscal 'twenty four, just given the catch up you experienced on some inflationary line items last year, will this year be more of a normal year?

Speaker 3

Definitely still experiencing a little bit of debt inflation, obviously a little bit less than we saw this year. But salary growth remains strong. Keeping our tenured employees is a number one thing that we are trying to do. You also do have some pressure That is mounting in especially in Mexico with likely minimum wage increases yet again and There's definitely a push to go to a 40 hour work week, instead of 48 in Mexico. So we're waiting to hear from that government down there on what's going to change.

Speaker 2

So there are a number

Speaker 3

of things outside our control there, but Do see it a little bit less

Speaker 2

than we've experienced this year.

Speaker 5

Great. Thanks, guys.

Operator

Our next question is going to be a follow-up from Brian McNamara. One moment. And Brian, your line is open.

Speaker 5

Great. Can you guys give an update on your progress in LatAm? It Seems like there's a lot of low hanging fruit there given the leadership changes implemented over the last year and the progress particularly on some of the acquired stores But you kind of mentioned headwinds on over the last couple of quarters.

Speaker 2

Sure. Look, I think it's probably our biggest strategic opportunity Is the not only the organic improvement in Latin America, particularly in Mexico, but also the inorganic opportunity. You can see that we're opening new stores. They're doing quite well and there's a pretty robust acquisition pipeline down there. So I think you're right in pointing it out.

Speaker 2

I think it is our biggest Strategic opportunity, and it starts with the people. Blair, our COO, has done a magnificent job across all of the regions, but he started in the U. S. And you started with the people, the bench strength, and that's what we're doing in Mexico now. We are revitalizing that culture, Changing incentive programs to match our enhanced business model.

Speaker 2

So we're seeing we're a few quarters into that now and we're definitely seeing Strong signs of growth down there, of improvement in the business, certainly in the bench strength of the people. Look, we expect that business to be a really big part of our story over the next 1, 2, 3 years.

Speaker 5

Great. And then last one for me. I'm just curious what your plans are for capital allocation this year. You Have some investments, you have a convert maturing. Investors we talked to say your stock

Speaker 2

is very cheap. They want repurchases to be Obviously, a higher priority. I'm just curious kind of how investors should think about share repurchases this year. Okay. Another good point.

Speaker 2

We are trying to balance here the growth opportunity, so capital required to grow our earning assets as well as to build new stores as well as to acquire new stores. So that's priority 1 is really scaling this business up and capitalizing upon the growth. We also, as you know, we like to maintain a liquid balance sheet to do those things. But we are obviously buying back shares. We have $35,000,000 ish coming due in May.

Speaker 2

Clearly, we've got the cash to close that out, then we have another $100,000,000 coming a year after that. So Look, I think the liquidity that we've got is a really strong story for us. And I think given where the stock is at the moment, You've seen that we've been pretty active in buying back shares. I think we've done US19 $1,000,000 now, clearly a high return on capital But we will assess that each quarter to try and balance that with our growth opportunities and debt maturities.

Speaker 5

Thanks very much, guys.

Speaker 2

Thanks, Brian.

Operator

And I'm not showing any further questions at this time. I'd like to turn the call back over to Lucky for any closing remarks.

Speaker 2

Thank you, operator, and thank you, everyone, for joining today. We will speak to most of you over the course of the day today. Thank you.

Operator

Ladies and gentlemen, that concludes today's presentation. You may now disconnect and have a wonderful day.

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Key Takeaways

  • EZCORP reported a record Q4 with pawn loans outstanding of $240.4 million (up 14%), total revenue of $261.4 million (up 12%) and adjusted EBITDA of $31.2 million (up 26%).
  • Since launching its three-year strategic plan in FY2020, the company has seen net income more than triple, EBITDA nearly double and its share price rise 64%, driven by improved operations and customer engagement.
  • The EZ Plus loyalty program now has 3.8 million members (up 15%), while digital and e-commerce enhancements have boosted online payments and site traffic across all regions.
  • Store count grew by 21 this quarter (total 1,231), including 19 de novo openings in Latin America and two U.S. acquisitions, supported by a strong balance sheet that also funds opportunistic share repurchases.
  • On ESG, EZCORP upgraded LED lighting in 78% of U.S. and 60% of Latin America stores, recycled over 1.2 million pounds of paper, advanced e-waste processing and bolstered diversity with 52% female global workforce.
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Earnings Conference Call
EZCORP Q4 2023
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