America's Car-Mart Q1 2024 Earnings Call Transcript

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Provided by Quartr
September 5, 2023

There are 8 speakers on the call.

Operator

Good morning, everyone. Thank you for holding, and welcome to America's Car Mart's First Quarter Fiscal 20 24 Conference Call. Before we begin, today's call is being recorded and will be available for replay for the next 12 months. During today's call, management may make certain statements that are considered forward looking, which inherently involve risks and uncertainties that could cause actual results to differ materially from management's present view. These statements are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995.

Operator

The company cannot guarantee the accuracy of any forecast or estimate nor does it undertake any obligation to update such forward looking statements. For more information regarding forward looking information, please see Part 1 of the company's annual report on Form 10 ks for the fiscal year ended April 30, 2023 and its current and quarterly reports furnished to or filed with Securities and Exchange Commission on Forms 8 ks and 10 Q. Please see the company's website for the earnings release for the Q1 of fiscal 2024, along with a second news release about a leadership transition. Participating on the call this morning are Jeff Williams, CEO Doug Campbell, President and Vicki Judy, CFO. I will now turn the call over to Jeff Williams, CEO.

Operator

You may begin.

Speaker 1

Okay. Well, thank you for joining us on the call this morning, and thank you for your interest in America's Car Mart. I'm pleased to report that we delivered strong revenue growth for the quarter. We had solid improvements in many areas of our business. Near term credit results are a challenge, and we'll discuss that in more detail in just a few minutes.

Speaker 1

Before we get into the details, I'm excited to cover our other news Today, that President Doug Campbell will succeed me as CEO effective October 1. Over the last year in his role as President, Doug has more than demonstrated his readiness for the new role. In my role as CEO and a Board member, There are many responsibilities, but succession planning has been at the very top of the list for me. Identifying a candidate with a strong cultural fit, The skill set to capitalize on opportunities and navigate the challenges ahead is why we first engaged with Doug almost 2 years ago now. Doug's appreciation of the company's culture, strong industry knowledge and being a change agent is why he's the perfect fit to lead us to the next level.

Speaker 1

Our transition plan will allow for a smooth handoff, and I'll be here to fully support Doug as we move forward. So congratulations, and thank you, Doug. I'll now turn it over to Vicki and to Doug to review the quarter results, update you on the status of initiatives and provide an outlook on our business. Doug?

Speaker 2

Thanks, Jeff. I want to thank Jeff for all that he's done for the company over his 18 years of service and in particular the last 6 years as CEO. We have continued to source inventory and grow our business despite the industry being very constrained and volatile over the last couple of years. While competitors are exiting the business unable to manage capital constraints, we have been investing in our business. It's in stark contrast with how others are managing through the environment and a testament to Jeff's bold leadership and vision for the company in what has been one of the most challenging environments in the history of our industry.

Speaker 2

I owe Jeff a debt of gratitude for the time he has spent with me over the last year. And during that time, we've cultivated a fantastic working relationship that will serve us in facilitating the transition ahead. I'm equally appreciative to our Chair and our Board members who have been investing in my development and their feedback and guidance has been valuable. On a personal note, I'm deeply humbled and thankful for the opportunity. As I look forward, I'm more enthusiastic about our future here than it was a year ago.

Speaker 2

We're focused on the long term health and success of our business and are demonstrating our ability to operate in any environment. Before we transition over the quarterly results, I'd like to thank our associates who worked tirelessly to deliver improvements in sales volume, Gross margin, procurement efforts, wholesale performance and reductions in repair spend, their relentless pursuit to both put and keep our customers on the road continues to be a winning combination. Let's start with sales performance. Our sales performance was strong, Generating 15,912 units sold, which was up 2.4% over the prior year's quarter. On a same store sales basis, up 8.2%.

Speaker 2

That had a nice impact on inventory turns as those moved up from 5.9 to 7.2 turns. Growth in online credit applications was up 19 1% when including the walk on traffic that we see at our dealerships. This is especially impressive when you consider that we've now begun to augment our advertising spend Because of the power of the LOS and its ability to drive online traffic, the LOS continues to be the primary driver for our sales growth despite what is a down cycle for many with the remainder of the industry down in sales year over year during the same period. Credit availability continues to be an issue for the industry And it's tighter than previous year when looking at Cox Automotive's DealerTrack Credit Availability Index. It has shown some mild improvement in the last month or 2, But it's still worse when comparing it to pre pandemic periods.

Speaker 2

This is a benefit for us as consumers now look to us for access to credit. When I think about average selling prices during the quarter, they were up by 4.1% year over year. About half of that was related to the price of the vehicle, The other half was related to the ancillary products that we sell. On the last call, I discussed that the cars we were purchasing during the spring market We're up about 3%, so there should be no surprise here. However, we also mentioned that the cars that we are buying are newer and have lower mileage.

Speaker 2

This ultimately makes them eligible for longer warranties, which generates more revenue in the selling prices. As a reminder, this is now even more pronounced when you consider the price increase We made to our service contracts in December of last year. The industry saw wholesale pricing decline sharply in May June, While prices in July decreased at a more normalized rate, during the Q1, our procurement teams lowered purchase prices sequentially throughout the quarter, contributing to a 3% reduction in prices from where we started. August wholesale pricing is showing price increases, which is abnormal this time of year. It could be related to the sales strength we're seeing in the overall marketplace in August or low inventory days supply on the ground.

Speaker 2

And I think some speculation on what will happen between negotiations with UAW and the Big 3 in Detroit. We're keeping a close eye on that and what's transpiring And working to mitigate any effects and mute some of its effects there. Gross margin came in at 34.6%, which was up 20 basis points compared to last year and up 120 basis points when I look at it sequentially versus the 4th quarter. We went into a fair bit of detail in the press release regarding gross margin And articulated what our plan was on the last call, so I don't want to be too redundant. But to put it simply, we're executing at an elevated level in the plan that we had laid out.

Speaker 2

We are buying newer and lower mileage assets and those are trickling through our ecosystem. We're improving the performance of our operations teams as it relates to vehicle repairs And we continue to scale our reconditioning initiative, which has a target savings of $3,500 per unit. We're seeing progress in all three areas, which isn't surprising, But I guess I'm really encouraged at the rate at which we're seeing in some of this benefit. We had estimated that we could recover 2 60 basis points of gross margin To achieve a 36% target that we alluded to on the last call. However, there are other opportunities that we're now exploring.

Speaker 2

I'll give you an example. Transportation would be one of these. Last year, we changed the technology stack that we use to move vehicles throughout our ecosystem by optimizing loads and routes. We began to roll this out in the Q4, but Q1 is the 1st full quarter we're seeing the benefit. It represented an improvement of 20 basis points in gross margin when compared to the Q1 of last year and ultimately we're now saving about 15% on the way we moved our vehicles.

Speaker 2

There are other opportunities with ancillary products, wholesale and repairs that we're looking at to drive even further improvements beyond what was initially indicated. Some of these opportunities can be realized during this fiscal year, others will be more long term in nature. I'll now turn it over to Vicki, who will cover our financial results.

Speaker 3

Good morning, and thank you, Doug. For the current quarter, our net charge offs as a percentage of average finance receivables were 5.8%. This compared to 5.1% for the Q1 of 2023 6.3% sequentially. It is above our 5 year average of 5% and our 10 year average of 5.6% for 1st quarters. Both of these include the low credit loss pandemic period.

Speaker 3

For some comparison pre pandemic, our first quarter losses For fiscal year 2018 2019 were 6.1%. A little over half of the increase in losses contributed Compared to the Q1 fiscal 2023 was due to the higher severity of losses and the remainder being an increased frequency in the losses. Our recovery values were down from historically high levels in the prior year quarter of 32% and held flat sequentially at approximately 27%. As of July 31, the allowance for loan losses was 23.91 And as discussed in the press release, our provision exceeded actual charge offs by $14,800,000 We have over $125,000,000 of deferred revenue on the balance sheet. And in addition, we also collected an additional $12,000,000 in interest income, an increase of 27.3% when compared to Q1 of fiscal 2023.

Speaker 3

We also mentioned in the press release the benefit of the LOS Our customer scores during the quarter remained consistent with the prior year. On the delinquency side, our account 30 plus past due was at 4.4% compared to 3.6% in the prior year quarter. The month ending on a Monday versus a Sunday in the prior year contributed to part of this as well as the continuing negative impact of the And total collections per active customer per month were $5.35 compared to $5.16 in the prior year quarter. We continue to work with our customers on payment options and modifications in an effort to keep them in the vehicle and successful on their contract. The average originating contract term for the quarter was 44.7 months compared to 42.8 for the prior year quarter And that's slightly from 43.5 months sequentially.

Speaker 3

We added 1.9 months to the originating contract term compared to the prior year Q1 to assist our customers with an affordable payment. Our weighted average contract term for the entire portfolio, including modifications, was was 46.9 months compared to 44 for the prior year quarter. The weighted average age of the portfolio increased to approximately 10.4 months. The percentage of the portfolio held by the highest credit quality customers continues to And as mentioned in the release, we had a savings on our SG and A spend of over $600,000 from the Q4, excluding the stock based compensation. A large percentage of the savings was in advertising.

Speaker 3

We continue to shift more of our advertising dollars to digital spend, which is more efficient and also help supplement our LOS efforts. Our customer count increased by 8.1% over the prior year to almost 105,000 Our SG and A spend per average customer improved over the prior year Q1 and over the sequential quarter. Our investments are being made to better serve this growing base while improving the efficiencies as we move forward. And although we continually evaluate our return on investments and allocation of capital, it becomes even more important in this environment of increasing funding costs. With that in mind, we did close 2 underperformed dealerships during the quarter to better allocate our available capital.

Speaker 3

We'll continue to review and monitor capital invested in each dealership and other investments to maximize returns. At quarter end, we had $6,300,000 in unrestricted cash and approximately $159,000,000 in additional availability under our revolving credit based on our current borrowing base of receivables and inventory. Our total securitized non recourse non We closed on our 3rd securitization in early July with net proceeds of 356,000,000 and a coupon of 8.8%. This paid off our revolving line of credit. Our total debt net of cash to finance receivables ratio is at 42.9 percent and up from 41.5% at April 30.

Speaker 3

Interest expense increased $6,900,000 with approximately 60% of that related to the increased rates over the prior year and the remainder results of the increased borrowings. I'll now let Jeff close this out.

Speaker 1

Okay. Well, thank you, Vicki. The demand for our offering will continue to increase. Our model is the very best way to serve our high touch customer base and the unique challenges that require a balance between face to face decentralized decisioning and leveraging scale where it makes sense. We're striking just the right balance and that's more apparent as we continue to pick up market share.

Speaker 1

Current demand exceeds what we can supply. We believe that affordability will improve over time as basic transportation must be available for average consumers. Currently, many customers are sitting out and will flow back into the market over time. In many respects, our customers are always in recession, which makes the current environment ideal as we focus on affordability and delivering outstanding service to keep our customers on the road. Foundational investments are nearing completion and will be leveraged allowing us to become a more efficient data driven company.

Speaker 1

We've not yet seen the benefit that will come. We're on track to sell between 40 50 retail units per dealership per month in the next few years And eventually serve 1,000 customers per dealership. We believe credit results will improve, especially as we look at the opportunities with the LOS, Increasing car quality and execution levels. We believe gross profit percentages will improve and will leverage SG and A as we move forward. And as discussed in the press release, we're in a unique period in the industry and we have significant opportunities in the acquisitions areas.

Speaker 1

We're talking to several strong operators with highly accretive opportunities, very excited about that. We have great days ahead and Doug is ready to lead our team forward. Thank you to all of our passionate associates who have signed on to our vision to be the best and dreamed big about what we could be,

Operator

And we do ask that you limit yourself to 1 question, one follow-up. Again, we ask that you limit yourself to 1 question, one follow-up. Thank you. And our first question comes from John Murphy from Bank of America. Your line is now open.

Speaker 4

Good morning, everybody, and congrats to Jeff and Doug on the Next slides of your careers here. I guess just a first question, when you think about the extension in contract terms To help with the monthly affordability equation, I'm just curious if you think that ever Reverses or is this something that is now structurally in place and that we'll continue to see lengthening or has there been a period of time Car Mart's history or over time where contract terms have actually shortened once they've been lengthened over time?

Speaker 1

Yes. We do see an opportunity in the future to reel back in and decrease terms as we go forward. Our customers' wages continue to go up. And I think the last few months, few quarters, we've seen real wage increases So we do feel like eventually we can move that term the other direction, but that's going to be based to a large extent on what happens with Car prices and wages as we go forward and other inflationary pressures, but we would certainly like to really in term And we do think there's a very realistic and real possibility of us moving that direction, especially as we look at the LOS and all the different features and functions and benefits we're going to get when that tool gets fully rolled in.

Speaker 4

It's helpful. And then just a follow-up on some of the comments that were made in the press release about the changes in purchase and disposition of vehicles. And I'm just wondering if you could sort of expand on what changes have actually occurred? Or is it something where we're just looking at slightly newer vehicles They're being put into inventory that have lower recon costs and that's the efficiencies that are gained. Just what's actually Changing there that's making that more efficient over time?

Speaker 4

So I thought you've been pretty good at that historically, but it sounds like you see room for improvement.

Speaker 2

Yes. Thanks for the question. I would say historically we have been very good at debt. It was I think my very first call on That I spoke about how we had used that as a lever to mitigate some of the cost. And we went to a little bit older car with a little bit higher mileage.

Speaker 2

And while it had its benefits upfront, there's a repair cost associated with that downstream, which has been somewhat problematic. And so what we're trying to do is get back to our historical norms. But beyond that, we've seen efficiency gains, what I would call, that are more Closer to pre pandemic levels and so the car we used to sell might have been 9 or 10 years old. We're able to shave a year off that And improved the overall mileage by 10000 to 12000 miles, what I would call versus pre pandemic. So the car inherently is a lower mileage car, Which should generate less in repairs.

Speaker 2

And ultimately, I think it gives us a second chance at retailing the unit should we have to go down the repossession route. It creates a second chance to read for the inventory to have another purpose in our business.

Speaker 1

John, I would have had in the last 2 or 3 years with the pandemic and the chip shortage and the used car Issues and all the supply chain issues we had that there was some real disruption in our historical performance on product and procurement And it's kind of working itself out at the same time that we're making some good improvements internally.

Speaker 5

Okay. All

Operator

And our next question comes from Kyle Joseph from Jefferies. Your line is now open.

Speaker 6

Hey, good morning guys. Congrats, Jeff. Let me know if you ever want to go play golf.

Speaker 1

Okay.

Speaker 6

Anyway, so Kind of piggybacking on that last question in terms of gross profit margin, obviously, used car prices have been elevated. It seem like they're Maybe coming back to earth for a while, but longer term, do you think the gross profit margin has changed Systemically or do you think gradually over time we get back to where it was?

Speaker 2

Yes. Thanks, Kyle, for the question. I think there's an opportunity to sort of have a middle ground there. As we sort of called out earlier, maybe we set our expectations a little too low on that 36% and we're realizing in real time There's benefits beyond what we initially anticipated, especially when you consider items like transportation that maybe wasn't sort of initially on the table, But we're looking at any and all things in the business to sort of drive improvements there. One thing that I didn't mention in the last answer was What we own those cars relative to the book value.

Speaker 2

And if I just go back, if I used, call this time last year And to the current time. So over the last 12 or 13 months, how we own those cars relative to the book has improved 8% or 9%. So it's a combination of an improvement of how these cars are starting life in our portfolio. There's the improvement in a younger car with lower miles, Which all should have benefits downstream in terms of credit loss and fair market value retention, right? It sort of takes some of that risk and exposure off the table.

Speaker 6

Got it. Very helpful. And then, yes, my follow-up would be the health of the underlying consumer. I know you mentioned the quarter ended on a different day and but At the end of the day, the low end consumer still employed, inflation pressures are easing a bit. How would Engage the health of your underlying consumer.

Speaker 3

Yes, I don't think we're seeing any large changes yet. Again, to your point, unemployment Still very low. They're working. Wages are still good. Hours worked are still good.

Speaker 3

But there are Still a lot of inflationary pressures and just the adjustment to those inflationary pressures and the Lack of stimulus that was there for a point in time. So credit the use of credit has gone back up For our consumers, we're seeing that kind of across the board. But again, our consumers are almost typically always in a recession, living check to paycheck. So it's really just an adjustment and getting them back used to the higher car payments and keeping them in their car.

Speaker 1

But overall, the health of our consumer is increasing quarter over quarter. As we move forward, We believe that's going to be a better situation for us as we go forward. And as Vicki mentioned, unemployment rates are historically low And real wages are gaining some steam in the areas we serve and the customers we serve.

Speaker 3

And I think a piece of that is, as Doug mentioned, the tightening in the lending environment, we are seeing a different Cohort of consumers come down into our market. We continue to see that.

Speaker 6

Got it. Thanks, Vicki. Thanks, Doug. Thanks, Jeff.

Speaker 2

Thanks, Kyle.

Operator

And thank you. And our next question comes from John Rowan from Janney Montgomery Scott. Your line is now open.

Speaker 5

Good morning. Congrats, Jeff and Doug.

Speaker 7

Thank you.

Speaker 5

I guess, some other larger lenders have postulated that With the potential for a strike, and you guys mentioned this in your prepared remarks a little bit, that there would be an increase in dealer inventory, guys would take up floor plan loans. Obviously, fiscal 2023 mid year, you are very heavy in inventory. Are you planning on raising inventory levels at all If this strike looks like it's going in one direction, I'm not sure really obviously everything flows downstream. I don't necessarily think there's necessarily an Immediate shortage in used cars, but just curious if you think there'll be a ripple effect that could cause you to raise inventory levels?

Speaker 2

So I think about it differently. It's a great question and certainly been on our minds. I don't know sort of which way it's going, but we're sort of trying to prepare ourselves for any variation of an outcome. I think ultimately, if you go back to the last Strike on record, I think it was the GM strike. And you go track overall used car prices, which you saw was upward pressure, especially on those brands.

Speaker 2

I I think it was a General Motors strike. If you go back and look at those brands, you saw a nice increase in pop in pricing as Dave's supply diminished on the ground. It almost happened in real time because there's a lot of speculation in and around that. And so when you have 3 automakers, right, potentially Going on strike and the deadline is looming here, you have to sort of be ready for that. And it's going to be more than just the overall impact on those 3 automakers.

Speaker 2

It will just be a shortage Of supply on the ground, if you looked at absolute supply in our industry, it's still really at sort of all time lows. And so The instance of something like this happening could drive values up. And so for us, that is some headwind on the buying side. We can combat that with being more selective on the cars we buy. But to your point, I think what you were alluding to is, do we stock up for an event like that?

Speaker 2

I don't think that is necessarily a lever we would However, I do think if there was some appreciation in values, it becomes a tailwind on the fair market values that we have For the cars that were taken back, the repo vehicles. So there's good and bad to us being having the lending side to this and we're just trying to make sure we're ready. We don't know sort of which way it's going to go, but our job is to be ready for that and we're looking at those options available to us now.

Speaker 5

Okay, great. Thank you. Sorry.

Speaker 1

You mentioned on the last call too that a lot of competition that we have is struggling with capital. We had a couple of Sizable competitors go out of business in the last 6 months or so too. So there's some positive on the supply side in addition to some So that all balances out and we're pretty nimble on our procurement. So we'll be able to address and adjust any

Operator

And our next question comes from Vincent Caintic from Stephens. Your line is now open.

Speaker 7

Hey, good morning. Thanks for taking my questions. Doug, congratulations and look forward to working with you. And Jeff, it's been a pleasure working with you for the past several years and we'll miss you. So first, I wanted to zoom out just kind of a Broad question about the CEO transition and if you could walk us through that.

Speaker 7

It sounds like this process has been going on for the past few years. So just wanted to kind of get a sense for why now is a good time for the transition? And then, Doug, anything In particular, you'd like to focus on as we start your tenure? Thank you.

Speaker 1

Well, yes, as to the timing, this is just a good time in our history. We've been through some pretty difficult times. Things are still tough, Getting a little bit better in some of these long term highly complex labor intensive investments and initiatives we've had in place. Doug has been able to participate in those for the last year, and those are all coming into play. And With Doug and his experience and his talent level, it's just it's a perfect time for us as a company, especially With the transition being extended, there'll be plenty of support, plenty of time to transition appropriately as we go forward.

Speaker 1

So this is just a good time for me, for Doug and for our company and our associates and shareholders. It's a good time in history to be making this change, especially with the transition plan we had in place.

Speaker 2

Thanks. I'd add My first, obviously, opportunity to be a CEO of the company. And again, I'm humbled. But At the end of the day, there are a lot of associates who are relying on a smooth transition. So a lot of shareholders relying on a smooth transition.

Speaker 2

And the more we thought about it, the longer Jeff stayed on to help assist with the transition for the things I owe now and especially on the credit side of the business, Vincent, It sort of made more sense to accelerate making the announcement and then having Jeff stand up for a longer period of time as opposed to postponing it And doing the transition to a shorter period of time. And I think leading to your question, I'll probably spend more time on the credit side of the business, the underwriting side of the business And see what improvements that we have there, especially given credit loss and when I think about We made in other areas of the business. I'm excited to sort of roll up my sleeves and see what other opportunities are there as well.

Speaker 7

Okay, great. That's super helpful. Thank you. My next question, I wanted to touch on the shelf filing That was filed a couple of weeks ago. And then some of the comments that were made in the shelf filing, particularly the kind of the unprecedented You might be seeing if you could talk about that in more detail, what you're seeing and sort of what are you looking for That makes you excited about those opportunities?

Speaker 7

Thank you.

Speaker 1

Yes. The industry obviously has been in turmoil. We've had Major competitors going out of business. There's a lot of folks that have been in the business for decades that don't have an exit strategy, Don't have a succession plan. The cost of being in the business continues to go up.

Speaker 1

So there's a lot of very good, Very strong operators out there of size that are looking for a succession plan or how to get out of the business. And so what we do and what we've offered on the acquisition side is appealing to more and more good operators. And we've got some good discussions going on. Very optimistic about being able to continue to pick up productivity And profits from our existing store base and then add this acquisitions effort on separate and apart from all the other good stuff going on. And it could be really a good point, a great point in history For us to be going out and getting more aggressive with acquisitions and we're setting ourselves up to do just that.

Speaker 1

And the shelf registration was just another aspect to that opportunity and giving us More options on the financing side if and when needed to support some acquisitions.

Speaker 7

Okay, great. Thank you. And if I could maybe sneak one more in for Vicki. Just on the credit side, the credit reserves have been increasing and Understandably about the mix and the term and so forth. Just as the way things stand right now, Do you foresee that the credit reserves where we're at, that's sort of the right level?

Speaker 7

Or should we be anticipating just to help term and mix things up continue to change? Thank you.

Speaker 3

Sure. Well, we continue to look at that quarterly based on historical Numbers and what's happening in the current market as well as some forecasting for some economic events. So we did increase it slightly in the Q4. We were able to keep it level this quarter. So it's hard to say quarter over quarter, but we're working on a lot of things.

Speaker 3

As we mentioned in the press release and in a few of my comments in bringing down term, working on down payments, Hopefully reducing some selling prices and amount financed as we move forward. So those will all be things that we're working on to hopefully offset the impact of any allowance increases. But that's certainly a possibility as we move forward here and Depending on what happens over the next few quarters.

Speaker 7

Okay. That's super helpful. Thanks again everyone.

Speaker 3

Thank you.

Speaker 1

Thank you, Vincent. Thank you, Vincent.

Operator

Ed, thank you. And I am showing no further questions. I would now like I'll turn the call back over to Jeff Williams for closing remarks.

Speaker 1

Okay. Well, once again, thank you for listening to our call and thank you for your interest in Car Mart, Doug, congratulations again on your promotion to CEO. We'll have a smooth transition And we appreciate and respect all of our associates out there that have passion for what we do And support each other and support our customers at very high level. So thank you and have a great day.

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Earnings Conference Call
America's Car-Mart Q1 2024
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