Victoria's Secret & Co. Q3 2025 Earnings Call Transcript

Quartr
Provided by Quartr
December 6, 2024

There are 11 speakers on the call.

Operator

Good morning. My name is Amanda, and I will be your conference operator today. At this time, I'd like to welcome everyone to the Victoria's Secret and Company's Third Quarter 2024 Earnings Conference Call. Please be advised that today's conference is being recorded. All parties will remain in a listen only mode until the question and answer session of today's call.

Operator

I would now like to turn the call over to Mr. Kevin Wink, Vice President of External Financial Reporting and Investor Relations at Victoria's Secret and Company. Kevin, you may begin.

Speaker 1

Good morning, and welcome to Victoria's Secret and Company's 3rd quarter earnings conference call for the period ended November 2, 2024. As a matter of formality, I would like to remind you that any forward looking statements we may make today are subject to our Safe Harbor statement found in our SEC filings and in our press releases. Joining me on the call today is CEO, Hillary Super and CFO, Tim Johnson. We are available today for up to 45 minutes to answer any questions. Certain results we discuss on the call today are adjusted results and exclude the impact of certain items described in our press release, exclude the impact of certain items described in our press release and our SEC filings.

Speaker 1

Reconciliations of these and other non GAAP measures to the most comparable GAAP measures are included in our press release, our SEC filings and the investor presentation posted on the Investors section of our website. Thanks. And now I'll turn the call over to Hillary.

Speaker 2

Thanks, Kevin. Good morning, everyone, and thank you for joining us. I'm pleased to be with you and honored to be leading these iconic brands at this pivotal moment in their evolution. Today, I want to talk about where we are in our journey, our results from Q3, our outlook for Q4 and finally share my 90 day insights. But first, I want to thank the entire Versus and Co team for such a warm welcome over my 1st 3 months.

Speaker 2

I have had a very effective onboarding and have been energized by their love for our customers, our brands and our company. Their hard work and commitment are behind the impressive results we are sharing today and I'm proud to be on this team with them. As you know, when we stood up BS and Co as an independent business in 2021, we also undertook a transformation focused on strengthening the core of our business and establishing an operationally sound organization. Today, our strong Q3 performance indicates we've reached an important milestone in that transformation. In short, it's working and we're starting to see the results.

Speaker 2

Q3 sales growth was well ahead of our expectation driven by broad based strength across our business, all regions, all channels, all major merchandise categories and importantly all brands, Victoria's Secret, PINK and Adore Me, leading to our best quarterly sales growth performance since 2021. I am particularly optimistic because these results were powered by emotional product she loves and clear elevated brand storytelling. They were supported by exceptional shopping experiences and I believe that Versus and Co is the best experience in the mall and has been significantly enhanced in digital. Lastly, our marketing and brand messaging integrated seamlessly with those shopping experiences, resonated deeply with existing customers and as I saw myself in stores across the country attracted a new generation of customers to our brands. So what did that add up to?

Speaker 2

For the Q3, sales increased 7% in total with mid single digit growth in North America and 20 plus percent growth from our international businesses. Strong sales, well managed operations and disciplined inventory management led to healthy margins and a lower operating loss than originally forecasted. In North America, Victoria's Secret and PINK had positive year over year sales growth across all major merchandise categories and both our stores and digital businesses grew in Q3. Traffic was up compared to last year in both channels with significant outperformance in our stores compared to the balance of the mall. 3rd party market data indicates that sales in the overall intimates market in North America was down low single digits in the quarter, though our intimates business was positive in the quarter, which was encouraging.

Speaker 2

Victoria's Secret sales increased to last year and sales trends for all merchandise categories improved. Our beauty business continues to be our best performing category followed by casual sleep and intimates, which also experienced growth. These categories are must win for holiday and our current trends are very encouraging. Pink sales trend also improved significantly in the quarter with sales for the brand increasing compared to last year. Specifically in apparel, we were encouraged by improving customer response to our PINK back to campus event in August and early holiday selling in October and Q4 to date.

Speaker 2

Apparel experienced a significant trend change in the last 4 months and is a key opportunity to reinvigorate the PINK brand going forward. Outside of North America, our international business continued its strong performance in the quarter with system wide retail sales up mid teens driven by growth with our franchise and travel retail partners and in our joint venture in China with our partner Regina Miracle. During the quarter, I had the opportunity to meet many of our international partners ahead of the Versus Fashion Show. I was inspired by their passion and commitment to our brands and I share their excitement around our sales, profit and growth opportunities around the world. Our sales and financial performance over the last 90 days was driven by several key initiatives aimed at repositioning the business for success in holiday and beyond, including creating meaningful and memorable connections with our customers through the return of Pink Friday, the last weekend of July, as our collegiate customers headed back to campus and with the celebration of National Underwear Day in early August.

Speaker 2

We relaunched VSX, sport done in a uniquely Versus way, combining performance, comfort and fashion. With innovative designs that leverage body mapping and superior fabrics, VSX is not a collection, it's a lifestyle with adjacent apparel categories that will drive higher shopping frequency and engagement. We kicked off the holiday season with the return of the Versus Fashion Show in October, bringing fashion to the screens of millions of viewers around the world. For the first time ever, every look in the show was shoppable, allowing customers to purchase their favorite runway looks from our holiday assortment. In addition to driving brand awareness leading into holiday, the show drove brand relevance putting Versus at the center of culture and fashion conversations with about 34,000,000,000 media impressions, 4,000,000,000 social media impressions and an increase of more than 4,000,000 followers on TikTok.

Speaker 2

Beauty is critical to our holiday success and we started the season strong with compelling unique giftables like the Bombshell Advent Calendar and limited edition Bombshell Midnight Holiday Fragrance to ensure Versus Beauty is at the top of everyone's holiday wish list. Finally, we continued to further develop our understanding of our Victoria's Secret and Pink customer through our multi tender loyalty program, which now has approximately 35,000,000 members who drive over 80% of our sales on a weekly basis. As we look forward, we are excited to see that our momentum from the Q3 continued through Black Friday and Cyber Monday. Our merchandise offering and giftable product assortments are clearly resonating with the customer and driving traffic both in stores and online. The strong product acceptance supported by our best in mall in store experience and dozens of digital enhancements are driving solid conversion and basket size.

Speaker 2

And while more anecdotal, I would be remiss if I didn't mention that as I've traveled stores over the last few weeks, I've noticed ours are often the busiest in the mall. We recognize that we have several large volume days and weeks in front of us in December and we are encouraged by the positive sales trends quarter to date and remain focused on winning each moment in the days ahead. For the Q4 2024, we are forecasting net sales to increase approximately 2% to 4% to a comparative 13 weeks from the Q4 2023. Our forecast assumes trends in North America remain relatively consistent with the Q3 adjusted for the timing impacts and the retail calendar shift. At this forecasted level of sales, Q4 2024 adjusted operating income is now expected to be in the range of $240,000,000 to $270,000,000 For the full year, we are increasing our sales and profit forecast to reflect 3rd quarter outperformance and the positive start to the holiday season in November early December.

Speaker 2

We now expect sales for the year to be up approximately 1% to 2% on a comparative 52 weeks from last year. At this forecasted level of sales, we now expect adjusted operating income for the year to be in the range of $315,000,000 to $345,000,000 So in summary, we're pleased with Q3 and optimistic about Q4. Now as promised at the start of this call, I'd like to share a few observations from my 1st 90 days. In addition to being focused on executing and winning holiday, I've been listening, learning and thinking deeply about how we can supercharge the best of who we are. Much of my time has been spent with the product and brand teams and traveling to stores, meeting our wonderful associates who are true ambassadors for our brands.

Speaker 2

Everything I've seen and learned so far has made me proud of who we are and confident in our future. As I mentioned previously, the team has established a solid foundation that we can build upon and a business that has momentum and is showing early signs of the growth we all believe is in our future. I believe our biggest opportunity is to put the best of who we are back at the center of how we work in 3 ways. Number 1, the customer, making sure she is at the heart of every conversation, every decision, everything we do. We are doing well with our existing loyalty customers, but I see opportunity to attract new customers by making sure our brands, products and go to market strategies are in sync with the fast pace of culture and dialed into the ever evolving world she lives in.

Speaker 2

Number 2, brand and product. We need to continue to differentiate PINK and Victoria's Secret in every way from product to marketing to in store and online experiences. Speaking of PINK, I'm all in and I see a lot of white space with the brand, an opportunity to reclaim our market share in apparel. I'm impressed with the work the team has done already to improve the PINK business and I see opportunity for even more brand clarity and elevation as well as a go to market strategy that is mobile first and culturally connected. And number 3, innovation and brand heat.

Speaker 2

Victoria's Secret and PINK can and should not only be in the cultural conversation, but also creating cultural moments through products and marketing. We've proven we can do it both with big events like our VSX launch and the return of the fashion show and with viral moments like outfitting Sabrina Carpenter for her current tour and our viral satin bow PJ set. There is a lot of opportunity there and we have the talent and brands to do it. Customer, brand, innovation. Watch for us to continue to leverage those areas to grow, deliver shareholder value and most importantly delight her.

Speaker 2

That includes this month as we execute holiday. Thank you. That concludes our prepared comments. At this time, we'd be happy to take any questions you may have.

Operator

Thank you. Our first question comes from Simeon Siegel with BMO Capital Markets. Your line is open.

Speaker 3

Thanks. Hey, everyone. Good morning. Welcome, Hillary, and nice job on the progress. So from the outside, it kind of feels like a switch has been flipped, but obviously there's much more to it.

Speaker 3

So it's amazing to see the Resonance, Pink Back Campus, BSX Salon, Fashion Show. But can you speak to the why the seemingly sudden Resonance? How are you thinking about product versus marketing versus promotions at this point as the brands do appear to be regaining that perception among consumers? And I don't know if this is Hillary or TJ, but we've gone back and forth over history with co located versus independent stores. You're talking about closing I think 42, I think there's 35 renovations, you're talking about consolidating the co located stores.

Speaker 3

Any color you can share on what you expect that would do to productivity and profitability as that progresses? Thanks very much.

Speaker 2

Hi, Simeon. Thanks for the question. I'll start off and then, TJ can fill in anywhere, that's necessary. So on your first question, Victoria's Secret first. Our brand is about sexy, glamorous, accessible luxury and I think that we were building towards that with the new team that was put in place about 12, 18 months ago and that was in the works.

Speaker 2

I think the fashion show really doubled down on that. And when you look at what's working in the business, it is exactly that. It is sexy, glamorous and accessible luxury. In terms of the sexy side, it's really the brand the bra franchises such as Dream and Wicked and lots of shine in the intimate assortment that is driving that success in beauty. Beauty is very broad based success, but what's really exciting to me is the upper price points in the beauty assortment.

Speaker 2

It's very, very luxury and we're talking $100,000,000 $200 plus things that are doing really, really well. And then branded goods, so things that are like literally logo, which to me really indicates strong brand health and the heritage stripe collection which was in the fashion show and a huge part of our Q4 assortment. It's just incredible. It's very, very recognizable Versus and I think perfect not a perfect storm because it was very purposeful, but assortment strategy, married with marketing strategy, married with a big upper funnel event just really came together in a very powerful way. In terms of PINK, I think we're very much earlier in that trajectory.

Speaker 2

We've had a few fits and starts, but apparel being the big driver there. And I would say lots of virality through TikTok, driving a lot of our success, a lot of heritage pieces such as the flare, and branded fleece. And then as we moved into holiday, I would shine in both brands is working across the board. So lots of lots of positive things there. On your second question around stores, this is something that I'm thinking really just a lot about, especially as it relates to PINK and how we've pulled back on PINK.

Speaker 2

So, we've been traveling stores really thinking specifically about that and we're in the early stages of that. As you know and we've reported before, stores future has been successful on many, many levels and the unit economics are quite positive. What I want to make sure is 1, are we delivering on the promise of sexy, glamorous and accessible luxury in our store design and maybe thinking about ways that we can power that up a little bit? And then number 2, are we allocating the appropriate amount of square footage for each line of business? And with PINK specifically, how are we making PINK feel like PINK in those stores that are combined?

Speaker 2

That's what's on my mind and I've left anything out TJ, please feel free. No,

Speaker 1

I think you covered most everything we've been thinking about in terms of the future. I'd just say that, Timmy, to your question, the stores that we are closing this year and the plans that we have for next year, there's really 2 buckets. There are situations where we're actually just downsizing a store that already has a Victoria's Secret and a pink, but the store was just too big from origination. And then there are situations where we're bringing a standalone store from Victoria's Secret together with a standalone store for PINK and make a combined location. In each of those situations, we are seeing, not just a little bit of productivity improvement, we're seeing a significant amount of productivity improvement.

Speaker 1

So we may be going from either a standalone or combined situation where we have 15000 or 18000 square feet in the mall down to 10000 or 12 and seeing again a reduction in square footage of could be 25%, 30%, 35% and a productivity improvement that is larger than that and a profit improvement that's meaningful and an operational improvement that also shouldn't be overlooked in terms of how Becky and the teams can operate a combined location versus multiple. So there's a lot to like about it. But to Hillary's point, we do want to make sure that whatever we end up with in location in a store has both brands appropriately sized.

Speaker 3

Thanks a lot guys. Same stuff. Best of luck for year end and happy holidays to you and your families. You too. Thank

Operator

you. Our next question comes from Brooke Roach with Goldman Sachs. Your line is open.

Speaker 4

Good morning. Thank you so much for taking our question. Hillary, you spoke about elevating brand heat through creating the conversation and leaning into select marketing opportunities. You've also mentioned TikTok a few times here this morning.

Operator

Can you talk about what

Speaker 4

we should expect on the evolution of your marketing strategy? Where might you spend those dollars and this percent of sales that you might spend on marketing over time? And then just as a follow-up for TJ, can you talk a little bit more about the promotion plans that you have for holiday? You continue to outperform your plans, what might we see in promo plans on a go forward basis?

Speaker 2

Thanks, Brook. Sure, I'll start. So in terms of marketing spend, I wouldn't expect I would expect consistent marketing spend as we go forward. So no change there. It's really how we spend and how we bring things to market.

Speaker 2

And that looks different for Victoria's Secret versus Pink. The first thing that I would say is we need to be using the full funnel and we need to be meeting the customer where she is and that may be different for both brands. Victoria's Secret is we are the queen of the launch and that's not going to go away, but we also need to think about product evangelism in Victoria's Secret and that's really more of a mid funnel idea. And then on the lower funnel, lots of segmentation and really thinking about our diverse audience of customers and how to reach them best. As it comes to Pink, I talk about TikTok a lot and I spend a lot of time on TikTok myself and that has really changed this customer base and the culture around her.

Speaker 2

And if you think about the inception of Pink, TikTok wasn't around and this customer is much more sophisticated than she was at the inception of Pink and she has access to ideas, fashion and movements in real time. And we need to think about what that means to how we create content, do we need campaigns in pink and how do we connect to her in an authentic way where she's living and that is online. And so you'll see a shift over time in how we go to market in pink. And then I think we haven't scratched the surface yet when it comes to collaborations and partnerships and that's something I'm really interested in doubling down on.

Speaker 1

And I think the second part of your question, Brooke, on the promo piece, maybe I'll take Q3 first. I think from a promotional standpoint, we ran the promotions that we intended to from the beginning of the period through Q3. So nothing really changed meaningfully in the plan. But what we saw was the customer response to those promotions was much stronger than originally forecasted. And that contributed to the upside volume and the upside margin dollars, but it did mean that promotions were a little bit more of an impact to the rate.

Speaker 1

But again, our rate was still well within our range of guidance. As we think about Q4, we actually think the promotional environment for us ought to be pretty flat year over year, meaning the dollars we put towards the promotions, the events we put towards promotions, recognizing we've got a compressed calendar even when we put that all in the mix, we came into the quarter thinking the promotions will be relatively flat in terms of impact. Now the strong business in the month of November, Black Friday, Cyber Monday, the follow on after Cyber Monday, we've been very encouraged by. As we get closer and closer to December 25, as we get closer and closer to ship cut off in the next 11 days, obviously, we're going to be looking very closely at promotions. And is there an opportunity maybe to do a little bit less than originally forecasted just based on the strength of the business.

Speaker 1

But obviously, we want to be very diligent about that. We want to test our way into that where possible. But I think from a promotional standpoint, relatively flat year over year in the Q4 here. Having said that too, I just want to speak just a moment to 4th quarter margin because I know that some might look at it and say this is the first time that we've guided the margin rate down a little bit in the quarter for several quarters, first time in several quarters. What I want to say on that topic is first off, the selling margin, so what the customer sees, what the customer pays, our selling margin will actually be up for the quarter.

Speaker 1

So the initial markup on goods less the promotions, our selling margin rate will be higher year over year in Q4. What's pressuring our gross margin rate a little bit in the Q4 is really three things. First off, the transportation environment, both ocean and air rates are up meaningfully year over year. Last year in the holiday season, we benefited or we all benefited as retailers from really trough pricing in transportation rates. Rates in ocean and air are both up year over year.

Speaker 1

2nd piece that's impacting margin. The outperformance of the business has us in a place where we think that our incentive or our bonus expense in Q4 will actually be higher than last year and higher than our plans, which is a good thing for all those people who've been working incredibly hard to get us to this point. And the 3rd piece that's pressuring margin a little bit in the quarter, I'll just remind that last year in Q4, we had an extra week of selling, and that deleveraging impact on really B and O, is a challenge this year. So transportation rates, higher incentive comp and the delayering impact of last year all are offsetting the selling margin good guys so to speak. So feel very comfortable with how the teams are executing all of this.

Speaker 1

Again, we've done a significant amount of testing particularly for Black Friday and Cyber Monday, which proved to be very insightful and it worked. So I feel like the teams are managing both inventory and margin here really effectively as we point towards the end of Q4 and holiday. Hopefully that helps.

Speaker 4

Great. Thanks so much. Best of luck as you go through holiday.

Speaker 5

Thanks.

Operator

Thank you. Our next question comes from Alex Stratton with Morgan Stanley. Your line is open.

Speaker 6

Perfect. Thanks so much. Congrats on a great quarter. I wanted to focus on the digital business. It seems like that had some real standout momentum.

Speaker 6

So curious what you attribute that to and what that percentage of the business can be over time? And then one quick secondary question is just on the recent momentum. Is that driven by like a new customer or existing customer or a combination of both? I'd love some thoughts on that

Speaker 2

as well. Thanks a lot.

Speaker 1

Yes. I'll take the first part to that, and then ask Hillary to chime in. I think from a digital perspective, Alex, I think whether it's digital or stores, it all starts with product. And as Hilary mentioned in her opening comments, the strength of assortment year over year that the team has created, I mean, you know from following us for a while, we've been really, really looking forward to Q3 when a lot of this newness which showed up in a meaningful way, drove results, more newness in terms of what the new team has delivered in Q4. Obviously, it is working for us.

Speaker 1

So it all starts with product. I think additionally from a digital perspective, we've made multiple quarters in a row now of investments in people and process and technology to help drive the digital business. Just in the quarter, a couple of big engagement opportunities that went live for us was really badging on our site, keeping me signed in on our site, things like that that it both improved not just the conversion on the site, but drive an average basket size. And then I'd be remiss if I didn't mention from a traffic perspective, we don't talk a lot about this, but we brought some of our media buying and media operations in house. So we brought it back from a 3rd party provider, brought it in house.

Speaker 1

We believe we're seeing a much more efficient spend and better traffic results as a result of that. And then obviously at the end of October traffic from the holiday set and the fashion show both were meaningful strong moments for the digital business as well as the stores. I don't want to shortchange at all. We're seeing, as Hilary mentioned, significant traffic in our stores. We are outperforming mall traffic on a meaningful basis day after day, week after week.

Speaker 1

We see that data live as it's happening. So we know we're getting better traffic off the mall than the balance of the mall. So a lot to like about the digital business, which was your original question, but also from a store's perspective. I guess from a customer point of view, whether it's new versus existing customers, you may recall last year around June 1, we launched our loyalty program. And we now have over 35,000,000 members in that program.

Speaker 1

So in a very short period of time, we've built a very large base of customers that make up over 80% of our sales on any given week. We're seeing that customer, so that's more of an existing customer at the moment, shop more often and spend more when she comes. That's a good formula for successful launch of the loyalty program. And then most recently, some of the market data insights that we get back from the team, particularly in the month of October, suggests that we saw new customer growth for really the first time in several months. So, long way of getting there, but what I'm trying to paint for you, Alex, is a picture of breadth across multiple things that the business is doing well, not just one thing.

Speaker 2

Just one thing I would add there. I've been very anxious to get our customer and brand health data. I think it's going to take a little bit of time for us to get a very clear picture on that. But I personally am seeing a lot of younger customers shopping in our stores, particularly in the Victoria's Secret store. And we just received our brand equity results for the month of November and we saw a very clear uptick with Gen Z on both consideration and brand equity.

Speaker 2

And that to me is just incredibly exciting and we will be monitoring this and reporting on this as we move forward.

Speaker 1

Thanks, Alex.

Speaker 7

Thank you. Good luck.

Operator

Thank you. Our next question comes from Ike Boruchow with Wells Fargo. Your line is open.

Speaker 8

Hey, good morning, everyone. Let me add my congrats. Two questions. First for Hillary, you talked about a lot of change over the last 4 months in apparel, which I assume predominantly talks to pink. Can you just give us a little bit more insight on what changes in KPIs you've seen that's giving you renewed confidence?

Speaker 8

And then on T. J, real quick, just I'm trying to understand the Abhorme payments that are being made this year. I think it's like $200,000,000 or $40,000,000 I was trying to make sure I understood. Is that because of the business is outperforming? How should we think about that impacting cash flow?

Speaker 8

And then is there more payments in future years if the business continues to outperform?

Speaker 2

Hi. You're a little hard to hear. I think you asked me about apparel and what we're learning there. I would point to a couple of things. In the Victoria's Secret brand, I would point to the launch of VSX, incredibly successful launch.

Speaker 2

I think a very modern go to market strategy. And I would say we know that when we have great complementary apparel product, it increases frequency and engagement with the brand. So that's something whether it's a swim adjacent apparel, whether it's lounge adjacent apparel, whether it's sport, it's something we're very interested in dialing up and really complementing the rest of the assortment to drive that frequency and engagement. In PINK, certain apparel categories are doing very well. And I would say when you look back to the real heydays of PINK, it was apparel led.

Speaker 2

And over time, we have become more intimate led in apparel and I think we have extraordinary opportunity in PINK to broaden our lens in apparel and not just be singularly collegiate. And so that's something I'm very interested in moving forward. And then I think beyond apparel, we have a huge accessory and beauty opportunity in PINK. So those so really diversifying our assortment, building a full lifestyle brand and creating that emotive interesting content for the Gen Z customer, I think will be very important as we move forward.

Speaker 1

And the second part to your question, Ike, the Adorme payments, contingent payment structure, you may recall there were 3 contingent payment

Speaker 8

items, 1 based on technology synergies, 1 more

Speaker 1

of a fixed component, over the 2 year period, so 2023 2024. What over the 2 year period, so 2023 and 2024. What I think your question is referring to the roughly $200,000,000 that is included in our cash flow forecast for the Q4 and for the full year that will go out in January. Those two payments are based on A, the fixed component which I mentioned which is more continuation of employment and B, the completion of the technology synergies that were originally set out at the beginning of the acquisition or close on acquisition. So that's the $200,000,000 4th quarter included in our guidance, included in our forecast.

Speaker 1

The performance aspect against sales and EBITDA targets that payment would occur in Q1 of 2025 in or around the month of March. And the reason for that is really we do need year end results from the business and we do need a chance to review those, audit those. However, we proceed there to evaluate how the business ultimately did against the target. So that's why the timing on that payment could be different. So January included in our forecast on the first two synergies, the 3rd synergy would be in Q1 depending on final outcome of performance.

Speaker 8

Thanks so much.

Speaker 9

Yes.

Operator

Thank you. Our next question comes from Matthew Boss of JPMorgan. Your line is open.

Speaker 9

Great, thanks. Hillary, can you elaborate on driving the balance between top line growth and gross margin expansion? Or with promotions expected flat to slightly down in the Q4 on 2% to 3% top line growth, do you see this as a potential multiyear inflection in the model? And to that point, TJ, what do you see as the potential markdown recapture opportunity as we think about maybe next year or any change to the 39% to 40% gross margin by FY 2026 as a target?

Speaker 2

Sure. I'll start there. We are absolutely looking for opportunities anywhere we can to be less promotional and more brand forward. And I think we are getting to a place where the product is starting to stand on its own and the storytelling is starting to stand on its own, particularly in the Victoria's Secret brand. We will be looking for any opportunity possible and I passionately want to lead this brand as a brand these brands as brand first brands.

Speaker 2

And that will take some time and that will take some experimentation. If I think about the Q3 into the Q4, there was a lot of unknown over the past few months. We had an election, we had shorter selling season and we made some choices to keep our promotional strategy flat to last year, really thinking that we wanted to bank what we could as early as we could. And what we found was that we banked more than we expected and we found that the big days were bigger than we expected and that we didn't fall off in between. So as we move into December and into January, we'll be looking for opportunities to be less promotional.

Speaker 2

I think our seasonal our semi annual sale will have opportunities there. And as we strengthen our messaging, as we strengthen our cultural relevance, we will absolutely be looking for that opportunity. And I think it will be a journey and we all know this isn't easy work, but it's something we're very committed to and quite frankly I'm excited about.

Speaker 1

Yes. I think second part of your question, Matt, Hillary just kind of touched on it. I think we all believe that there's an opportunity as we look to 2025 to test our way into more

Speaker 8

effective promotions and what could end up being certainly better

Speaker 1

margin, promotions and what could end up being certainly better margin dollars, better margin rate. We see that as an opportunity. I think historically, we've talked about when the business was hitting on all cylinders, the discount rate was in the high 30s. And when the business is more challenged and has to be more promotional, it can be in the low 40s or mid 40s. So I'm not forecasting where I think we are going to end up for this year or where we'll go for next year, but just to kind of dimensionalize it for you, there is a meaningful difference.

Speaker 1

I also want to underline what Hilary mentioned around the big days being bigger. And that really was a benefit to us in the Q3 at the cost of a little bit of rate. But the outcome at +7 and the margin dollar growth at +9 and leveraging the good cost work that's been done, obviously the flow through was quite strong in the 30s. So really, really good trade offs that we're missing. And I think to just go a little bit deeper, when we say big days being bigger, what we're also seeing is when we get outside of those big days that our base business is solid and getting stronger.

Speaker 1

And that's very encouraging as we move forward. And I think really goes back to product, really goes back to strength of execution. It wasn't that long ago in prior quarters where we would have moments where we were promotional and we got a result only to give it back in the weeks following. That's not what's happening in our business today and that might be one of the more encouraging parts of what we're seeing here in the holiday season. So a lot to come, but encouraged that we have this opportunity in front of us.

Operator

Does that conclude your question, Matthew?

Speaker 9

Great. Thanks. Best of luck.

Speaker 1

Yes. Thanks, Matt.

Operator

Thank you. Our next question comes from Dana Telsey with Telsey Group. Your line is open.

Speaker 10

Hi, good morning. Nice to see the progress. Hillary, in your assessment of the stores as you've gone around the country, as you look at the classifications, the space allocation, what do you see as the opportunities going forward? And with the store of the future, are there any new visions that you have to enhance what's been there already? And just lastly, can you remind us about China manufacturing and sourcing given what could be tariffs coming up?

Speaker 10

Thank you.

Speaker 2

Hi, Dana. Thanks. I'll start and then pass it to TJ. I've been in lots and lots of stores in multiple states over the past few weeks months.

Speaker 6

I think Store of the

Speaker 2

Future overall looks great and it's a proud brand moment. It really lets products sing. I think some of the things that we're talking about really is around space allocation. We pulled PINK back pretty aggressively and we did that because the trend wasn't there. But what we know about Gen Z is that she likes an in real life experience sometimes.

Speaker 2

And so I think there is an opportunity to ensure that as we are condensing particularly in the locations where there is a shop in shop rather than a side by side that we're really scrutinizing that. And as I think about the product assortment for PINK in the future, it will be more balanced towards apparel and we will need some space for that and we will need a different experience for that. So that is work that we need to do and I think we're all pretty excited to do that work. As it relates to the rest of the assortment, I think Versus feels good in the store. I think beauty could feel a little more elevated in our store of the future.

Speaker 2

When I think about our positioning of accessible luxury and beauty really being a big piece of that, I think we can do some tweaks there to make that feel like a more elevated experience. And then I just think the 2 brands when they are in a side by side, they need to feel different and yet connected. And I think there's a little bit of work to do there and it's something that we're all really excited to do. And I would say that we're really thinking about is the pace of remodel the right pace or not? Can we accelerate it?

Speaker 2

Are there places where we can go faster? Those are all questions we're asking ourselves right now as we think about future budgets.

Speaker 1

I think the second part of your question Dana, the large, large, large majority of our product comes from 3 countries Vietnam, Sri Lanka and Indonesia. Specifically your question on China that's a single digit number for us, which includes some apparel and some beauty. It also includes some China for China product. So even all of that product that's being made in China isn't necessarily even coming to the U. S.

Speaker 1

In all occasions. A couple of other countries that have been topically mentioned, both Canada and Mexico are less than 1% for us. So I think the teams over time, the teams have done a very effective job of deemphasizing the impact of where product comes from China and putting it in other locations around the world. So hopefully that helps with your question.

Speaker 10

Thank you.

Operator

Thank you. Our next question comes from Adrienne Yih with Barclays. Your line is open.

Speaker 7

Great. Thank you very much. Hillary, I was wondering if you can talk to us about customer reactivations. I'm really interested what you had said that you were seeing a younger customer come in and I think that's the key to kind of consumer in this day and age is that Gen Z. So reactivations of existing customers and then what source are you getting the new customers from?

Speaker 7

And then TJ, just a clarification on the comment that you made on discount rate. I think that's there's a huge differential between the normalized and when you are highly promotion. Does that include clearance? Or are you only talking about the percent at reg price to promo? Thank you so much.

Speaker 2

Hi, Adrienne. Customer reactivations are probably largely not Gen Z. Gen Z are mostly new customers and when I stand back and look at it, I think that the fashion show introduced us to a new generation of consumers. We weren't on their radar. We hadn't been in the cultural conversation.

Speaker 2

And I think we came in and surprised her. And she was like, Oh, I'm going to pay attention to this. And so we are engaging with an entirely new generation of young women who are saying to us we want big hair, we want more glamour, we want more shine, we want more of it, we want all of it and that's exciting because we know how to do that. So for me and what I've seen so far and I do think we have a lot more work to do on this as we start to read some of the data over the next quarter, it's the new customer. And the reactivated customer just is a more millennial or even Gen X.

Speaker 2

But we are focused on this Gen Z customer in particular and it really thrills me that she's noticing us.

Speaker 1

I think Adrienne on the second part of your question, I would just say the discount rate call out is more general in nature. I'm not going to go into the kind of components of that. But that would include our promotional events in store. It would include box promotions, meaning if we run a buy to get to or something like that, it would include our SaaS performance, semiannual sale performance, our mid season sale performance, things like that. So it's more of an all inclusive number.

Speaker 1

Now having said that, I think we believe there might be a little bit of opportunity in all of those areas. So I think it's the appropriate compare.

Speaker 7

Fantastic. And then, Hillary, one last one. Historically, back in the day, Victoria's Secret was known for to see systematic bra launch, bra franchise launches, the newness and kind of really having kind of almost a seasonal kind of cadence to that. Can you talk about kind of what you've learned, when you kind of go back into the archives and are thinking about kind of how to execute that going forward? Thank you.

Speaker 2

Yeah. Yes. I'm actually glad you asked about that. Innovation was just the core, core, core of our business in those days. And I think over the past few years, it hasn't been as big of a focus.

Speaker 2

And so that is something that we are absolutely doubling down on, something that Anne, our Head Merchant talks a lot about and rightly so. And I think the way that works is different in today's world. I think there's a lot more co creation. There's a lot more driven with factory partnerships. And the way we get work done is different.

Speaker 2

But bringing innovation back to the center of how we work is critical. And these bra launches are critical to our business and we are committed to that and committed to be the leaders in the global intimate space and to be first to market on these new ideas. And so you'll see that in the years to come.

Speaker 7

Great. Thank you. Congratulations.

Speaker 2

Thank you.

Operator

Thank you. Our next question comes from Jonah Kim with TD Cowen. Your line is open.

Speaker 7

Hi. Thank you for taking my question. Just wanted to get more thoughts around the beauty business, how large is beauty now and where you think that business could evolve over time? And also would love any comments about Dore Me, how that has performed and where you see that particular brand going forward? Thank you so much.

Speaker 2

Sure. I'll start with beauty. Beauty is our strongest business. We just had our largest quarter to date on record for Q3. So, incredible, incredible results, incredible brand love there.

Speaker 2

I watched customers, over Black Friday engaging in beauty in a way that was just incredible to see. It is primarily driven by the Victoria's Secret brand and yet I still think there's tons of opportunity to think about beauty differently and add on lots of new ideas. And PINK is relatively young in its beauty journey and I think tons of opportunity there. If I think about beauty and I'll go back to social commerce and the TikTok generation, there is so much that happens in beauty on social commerce and I think that's very important for PINK as we move forward. So, while the beauty business is super healthy, lots of brand equity there, I think there's still a very long runway.

Speaker 1

Yes. And the second part of your question, Joanna, the Adorme business, we did have growth in the Adorme business during the Q3, top line revenue up mid to high single digits. The Daily Look brand, which is more focused on home try on and apparel, outperformed the Adore Me or the Laundry and Intimates brand. But that is the flexibility of the model that they have created to be able to move marketing dollars between the two channels and whatever is working best. So volume up mid to high single digits, profitable for the quarter, and I think well positioned as we move into the holiday selling season here in October November for that business.

Speaker 7

Thank you so much.

Operator

Thank you. Our last question comes from Mauricio Serna with UBS. Your line is open.

Speaker 5

Great. Good morning. Thanks for taking my question and congratulations on the results. Could you talk could you talk about what you're seeing in the sports bra category and what your opportunities are in that segment? And also your overall view on the Internet market, it seems that it's been down.

Speaker 5

So as you see just wondering, are you seeing any improvement in the next couple of quarters? And then also could you give us what you're seeing in China, just getting the macro environment? Thank you.

Speaker 2

Sure. I'll start and then T. J. Can finish up. Our sports bra launch, we launched this year was very successful.

Speaker 2

We've picked up some market share this year and we're really happy with that, but we think we just scratched the surface. We pulled back as a brand on sports bras when sports bras were taking off. And so we have some market share that's due to us and we intend to claim it. Sports bras are just one option in her bra library and she's wearing them more frequently in sort of like non active capacities. So we intend to go after that business.

Speaker 2

The intimates market is a little soft and think the way women engage with bras specifically is a little bit differently. We're hearing from the younger generation that she's wearing them more selectively. She's wearing different kinds of them. She's wearing sports bras. And so it's our job to create such compelling emotional product and storytelling that she must have our bras.

Speaker 2

And I think we're on our way to doing that. We have proof points throughout our business right now where we are doing that. And then I think that's also where the complementary categories come in with frequency and excitement and emotion and it's really the whole experience of our brand that brings her to us. And I feel like the team is very well positioned to deliver on all of those things.

Speaker 1

And I think the last part to your question Mauricio, if I understood it correctly, China. So we continue to be very excited about our opportunities in the market in China. We believe we have the right team. We believe we have the right partner in the Regina Miracle team. We did see growth in China in the Q3, more so on digital, but we are also seeing some very encouraging trends of late at stores or in stores.

Speaker 1

The digital growth, as we mentioned in our prepared comments, the major, major event of Singles Day actually moved into largely moved into Q3 of this year, out of Q4 last year. So that was certainly helper in that regard. But I think the market continues will continue to be a challenge maybe for the foreseeable future. But

Speaker 8

I

Speaker 1

have a lot of visibility into what's happening with our joint venture there in China, and I'm confident we're on the right issues. And as I mentioned before, doing a lot of product that is China for China and having the right partner in the region is certainly a helper as well.

Speaker 5

Got it. Best of luck. Thank you.

Speaker 1

Thanks. Thanks, Mauricio. Okay. So that concludes our call this morning. Thank you for your continued interest and time in Versus.

Speaker 1

Have a great day. Thanks, everyone.

Operator

Thank you for participating in the Victoria's Secret and Company's Q3 2024 Earnings Conference Call. That concludes today's conference. Please disconnect at this time and enjoy the rest of your day.

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Earnings Conference Call
Victoria's Secret & Co. Q3 2025
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